Description
As a family-owned and -operated company, we strive for an unparalleled level of customer satisfaction. We offer a variety of commercial and residential plumbing services that include disposals, toilets, water heaters, sink and faucet installation, and repairs. We also offer leak detection, property management services, sewer pipe repairs and replacements, and excavation services. We perform gas line inspections as well as gas leak repairs, sewer and drain cleaning, video camera inspections, sewer testing, tunneling, and more. For your convenience, we also have emergency services available outside of our listed hours. Big City Plumbing, LLC honors all military and senior customers with a 10% discount on all services. Call now.
HISTORY
Established in 2008.
Our Mission: To be recognized as a leader in the plumbing services industry in San Antonio. We are committed to providing our customers with the highest quality of workmanship and service possible, at a fair price. We pride ourselves in attention to detail and doing the job right the first time. Owned and operated by a master plumber. ALL plumbers dispatched are licensed plumbers through the Texas State Board of Plumbing Examiners. Absolutely no commissioned salesmen!
ABOUT BUSINESS OWNER
After working for other companies for more than 10 years, Travis has developed the perfect philosophy for venturing out on his own - I think people should be treated fairly and with honesty, the same way I expect to be treated. Happy and satisfied customers tend to be loyal customers.
All work is performed effectively, efficiently, honestly, and at a fair price by licensed plumbers.
Travis has over 19 years experience in the industry and is a licensed Master Plumber. He is a husband, and father of 5 children. Travis strives to be the best plumbing company in San Antonio. He offers the best rates and services in the business!
SERVICES
Emergency Services, Faucet Repair, Water Filter Services, Water Heater Repair, Toilet Installation, Faucet Installation, Pipe Installation, Leak Detection, Backflow Services, Drain Installation, Sewer Services, Bathtub & Shower Repair, Toilet Repair, Water Heater Installation, Sink Installation, Drain Cleaning, Gas Line Services, Pipe Repair, Sink Repair, Bathtub & Shower Installation, Garbage Disposal Repair, ,
Reviews
Gerald and his helper Tim just finished replacing my water heater and they were great! This is the second time they've been here already this year (different issues) and both times, they've been professional, extremely friendly, diligent and thorough! I also want to say thank you to Rafaela for guiding me through the estimate for services. I had received a quote from another company that seemed high so when I called Big City, Rafaela talked me through what the price would be through them and it ended up being almost half the other quote! Thank you to everyone at Big City Plumbing!!
Paul B.
05/03/2023 12:00:00 SA
I needed my water softener installed so made an appointment to have this done. it was a replacement of an old one. Chris and Tim were professional and friendly and did a great job on the install. They installed and programmed my new unit and also installed a whole home sediment filter. This is the second time I have used Big City Plumbing and I highly recommend them.
Big problems call for Big City Plumbing! I had a leaking pipe that I needed taken care of ASAP! It was flooding the basement, and help was required stat! I searched up here on Yelp, and found these guys. Trinity, the receptionist was empathetic to my concerns and promised a speedy repair! Not long afterwords, Gilbert and Craig were headed out to my place, and got the problem taken care of fast, fast, fast. They made some recommendations on other potential problems that they saw, and gave fair prices to make some other repairs that I'd been considering. They were full of great information. I was happy to see the pipe stop leaking, and was happy about the fair prices that they charged for such little notice.
The plumbers were clean around the house and didn't make a mess, and they showed up in uniform with a marked van.
Things went well- I'll hire them again!
Thanks, Big City Plumbing!
L L.
01/06/2022 12:00:00 SA
Update: during the January chilly weather, my water heater tank stayed very quiet (perfect!). Installing the SmartJacket is very straightforward/DIY. But if your water heater tank is powered by natural gas it would be wise to have Big City Plumbing do the installation, because there are a couple of (safety related) things that need to be done that you may not be aware of.
Chris (Journeyman Plumber) and James (working towards becoming a Journeyman Plumber) did a great job prepping my home for wintry weather.
During last February's freeze my gas water heater had to run overtime, out in my frigid garage. Today Chris flushed the tank, spotted and fixed its dripping leak, and installed a SmartJacket Water Heater Blanket (I bought mine on Amazon) which is sure to pay for itself in reduced utility bills.
Also last February, despite slow-dripping I had several frozen water pipes. James wrapped my outside faucets, and the interior lines that froze last year. I feel so much better prepared for if/when there's another cold spell in San Antonio.
I highly recommend Big City Plumbing. They have a very positive reputation, and they treat their employees well.
Called this company to repair my 3 compartment sink. Told them that 2 out of the 3 is leaking. They only fixed one and said it was functioning. Come to find out they repaired one and the other is still leaking and they are trying to charge me for the second one after I expressed that 2 is leaking. I would not recommend this place at all as they just tried to get more money out of me. All he did was replace a T and charged me $225 for parts and labor probably not even worth $150.
We purchased our old home and had several issues to take care of. Big City was the most responsive, affordable, and upfront of the 4 plumbers I contacted. I'm very happy with their workmanship and I have already used them for several issues, including water softener and filtration system. I'm a new homeowner and it can be scary to deal with big and expensive issues but I am SO glad I found Big City.
Solid performance to repair our spigots. Great upfront communication, arrived on time, and professional work . Highly recommend.
The absolute best plumbing company in SA! Chris and Joseph were amazing!! Very professional, nice, polite and knowledgeable! Will definitely call them again!!
Terran O.
10/11/2021 12:00:00 SA
Family-owned (husband and wife team) that does an excellent job with complex plumbing issues! They helped out my Mom after the major snow storm earlier this year (2021). The plumbing team they sent to her rental was knowledgeable, timely and highly communicative! Definitely recommend for personal or commercial jobs.
(The plumbers are all also randomly very handsome, which totally helps haha!)
We have been using big city now for at least 2 years.. and have always had a great experience!! The owner has even called me to make sure I was happy with everything. I can always call them and they get the problem fixed! No matter what it is!
We had water damage in the room next to the shower room and Big City came out to inspect the cause. Luckily it was a minor fix on my end and they were honest about the problem without trying to up-sell anything. I've always gone with Big City because they are very honest and upfront.
They replaced our upstairs bathroom sink faucets. Homer was extremely friendly and very professional. Great service. Highly recommend.
Amanda Y.
09/03/2022 12:00:00 SA
The employees that were sent out to our home were Knowledgeable and professional. Excellent customer service!
Fabulous service. Reliable. Thorough. Plumbers had a great attitude when they were here doing a kind of nasty job.
2 AM the water alarm went off near the water heater. It wasn't the heater itself, but the expansion tank was leaking. I called them right at 8 AM and was told it would be the next afternoon. Oh Lord, I had already dumped out 3 buckets of water. A few minutes later they called back that since the expansion tank only takes about an hour, they could squeeze me in. THANK YOU. It was around 10:30 when Gerald texted that he was on his way. True, it didn't take too long to replace the expansion tank; however, the tank leaked because our water pressure was too high. We had a pressure regulator installed years ago at the water softener. That is now out of code. Gerald and his partner worked another 2 hours removing the old pressure regulator and digging up the ground to install another one by the water meter.
THANK YOU so much. Not sure I could have stood hours more of dripping noise and dumping the 1.5 gal bucket every two hours.
I WOULD HIGHLY RECOMMEND BIG CITY PLUMBING.
Big City Plumbing is my go to vendor for all plumbing needs. This most recently was made clear when we remodeled our bathroom and kitchen and the first contractor's plumber was a disaster. Calling BCP was the first really good move I mad on the projects. Their team was responsive to all my needs even when the job was clearly extensive (we moved from an initial small shower to a monster walk in and relocated it to the other end of the bathroom). It was a massive project and they handled it with a grace and level of expertise that I have not found in any other plumber in San Antonio. A definite 5 star effort!
Gabriel C.
12/10/2021 12:00:00 SA
Had a sewage backup and put a request for repair through our warranty company but soonest anyone was willing to come out was 4 days away. Canceled the request and called Big City Plumbing from the time I called to getting someone to come out it was done all in one day and very professional. Will be using Big City Plumbing for all my plumbing needs.
Big City Plumbing will always be our plumbing company. They saved us during the big freeze. Our back yard spicket and pool fill valve blew and was shooting out water. We called 14-15 plumbing companies (one of which we used all the time) and none could come within three weeks. We called Big City Plumbing. They had a crew working in our neighborhood and said they would be right over as soon as they finished the job they were on. An hour later they arrived and fixed/insulated the spicket and fill valve. Then they didn't gouge us on the cost like all of the other plumbing companies were doing. I have used them for all plumbing issues since then and they do good work at a fair price. I highly recommend them.
Wonderful company! We were concerned about a potential gas leak by our hot water heater and called Big City to come check. They arrived on time and did a thorough job checking the gasline for leaks. They found the problem and gave me an estimate to fix it right then. I appreciated the fact that they didn't try to up sell the job. They just worked on fixing the issue with the leak. This is the second time we've used this company and will definitely call them for any future plumbing issues.
We had an unexpected recent water leak from a pipe to our hot water tank and needed quick remediation as we were due to leave town the next few days. The staff at the office could not have been more accommodating, understanding and kind to send Travis out within two hours of my call and finding this active leak. Travis professionally found the issue and offered an immediate repair and arranged his day to do this. We so appreciate the timelines, great price and peace of mind that this was solved and back in order! We always use their services for the last 8 years or so and we can't be more pleased with this friendly, trusting company! Thank you!!
Carrie S.
08/03/2020 12:00:00 SA
Homer and Josh were excellent! They were professional, knowledgeable and personable. I was told they'd arrive between 12 and 4. They arrived at 12:35 and were finished installing a new toilet (and all cleaned up!) by 1:30. I purchased the toilet on my own and they quoted me an installation price of $165, including haul away. That's exactly what I paid! They also took away the large box that my new toilet came in. I was very appreciative. I would highly recommend Josh and Homer and Big City Plumbing. I will be using their services again!
Emma D.
04/12/2022 12:00:00 SA
Overall, excellent service. Gerald and helper were assigned to fix my front yard water leak. Both were very knowledgeable, respectful, friendly and trustworthy. Great price!! Definitely recommend and continue to do business with Big City Plumbing...
Contacted Big City Plumbing through Yelp's messaging system on January 14, 2020 at 9:31 A.M.
Travis C. replied five minutes later with a list of availability dates and times. He also provided a preliminary quote.
When I explained to Travis C. that I could not schedule an appointment by phone, he scheduled the appointment for me.
At 12:47 P.M., Travis C. confirmed my appointment for Monday, January 20, 2020 between 12:00 P.M. and 2:00 P.M.
On Monday, January 20, 2020 at 12:57 P.M., Tony and Josh arrived at my home.
Prior to beginning work, they wore disposable shoe covers. They also provided upfront pricing.
$295 for the following:
(1) Haul away water heater.
(2) Remove corrugated copper pipes and solder on male adapters for easy unthreading in the future.
(3) Remove cold-water supply shut off valve and solder on new lead-free copper-alloy ball valve (KITZ No. 858 600 WOG).
(4) Install stainless-steel connector (3/4 in. FIP x 3/4 in. FIP x 24 in.).
(5) Provide an extra stainless-steel connector for hot-water outlet.
(6) 90-day warranty that covers service and labor; however, parts installed as part of the work by Big City Plumbing, LLC is covered by the manufactures warranty only. Customer shall have no recourse against Big City Plumbing, LLC for the defects in parts utilized.
At 2:11 P.M., work and billing were done.
It has been three days since Tony and Josh were at my home; no defect in workmanship has been detected so far.
I look forward to hiring Big City Plumbing again.
Robbie S.
09/08/2021 12:00:00 SA
These guys were great!!! They not only had to break through the exterior brick wall to access the leak....they also had to dig up our meter and install a new shut off valve in order to complete the work. The guys were efficient, knowledgeable, professional and took the time to explain everything to us.... even after working several hours in the heat of the day. I would highly recommend this company!!
V. M.
10/12/2021 12:00:00 SA
We discovered a leak in our front yard on Sunday. We called and left a message and were contacted first thing Monday morning. The technician came out that same day in the afternoon and fixed it within 2 hours or less. They let us know they were on their way 30 minutes prior to arriving and their price was reasonable.
Thomas R.
08/03/2020 12:00:00 SA
I had a leak in my tub, which has an old style pull on push off faucet, and they came ready to solve my plumbing problem. If I need another plumber these guys will be my 1st to go too. No wasted time while on the job, tub faucet is fixed and No Leaks detected. Thank You For Your Professionalism.
TFR
These guys really came through! It was late in the day, and still made it to install a water heater! Pretty badass job they did, and I have hot water for days now!
Joey and James arrived wearing masks and foot coverings on their shoes. They worked on a couple issues in my restroom - a busted toilet flange and leaking shower plumbing that needed replacing. They worked quickly and efficiently. Joey explained what needed to be done and showed me the repairs once completed. They didn't go over their initial estimate and charged me exactly what was quoted initially. I definitely plan to call Big City Plumbing in the future and will refer them to family and friends.
Another job well done! I've used Big City plumbing for years. Toby did a great job today on my broken pipe. Their plumbers are always polite, courtesy, informative and prompt.
Owner, Travis is a wonderful and picks great employees for his company. Anytime someone needs a plumber, I always recommend Big City Plumbing!
Thank you again, for always being there for my family.
I highly recommend Big City Plumbing! The owner himself came over on Christmas Eve to fix our dishwasher. Christmas magic!
Sandra G.
11/08/2021 12:00:00 SA
I called on Friday afternoon as my sewer line was clogged and water was backing up into my bath tub. They worked me in and at about 5:45 pm they showed up and quickly fixed me up by cleaning the line out all the way to where it connects to the sewer line in the alley. Office staff called me before she left the office for the day to confirm that they would be at my property within about 30 minutes. Price was very reasonable. Thanks BCP!
Claudia K.
11/09/2021 12:00:00 SA
Appreciate the work they did unclogging bathroom sinks. It was an easy issue to fix but Luis and his partner( I can't recall his name) were efficient as well as professional. This has happened before and other companies never offered an explanation I even think Big City charged less. Small but growing honest company.
Orlando L.
02/03/2021 12:00:00 SA
Great family-owned company! If you have an issue with your plumbing, call Big City Plumbing. I had been through two other plumbing companies and both of them charged way too much and were just interested in taking my money. Not Big City Plumbing.
I had a couple of leaking sinks in the house so I gave them a call because of the recommendations I saw on our neighborhood app. Cris and his apprentice, James, were on time and very respectable. Cris didn't make me feel like a number. He listened to my problems and concerns and then evaluated the issue. He took his time in explaining his finding and gave me his recommendations.
You see, it's not just the service but it's the feeling of trust I felt with his knowledge and feeling that he wasn't trying to price gouge me. That is what sold me.
Trust me, if you got a plumbing problem give them a ring and you'll see what I'm talking about. 210-499-1010
This is the ONLY company I would ever use to fix any kind of plumbing issue. They are fast, do the job right and price their work very fairly. I cannot recommend them highly enough. It's so hard to know who to call but when you find people who do what they say and always give top notch service, it takes a lot of the worry away, especially when you have an urgent situation. Huge 5 stars to Big City Plumbing!
The service that Big City provides is first class. Starting from my initial call, the customer experience is positive as the plumber arrived on time was very professional and explained the issue and process to resolve it. I would definitely recommend to anyone that asks for an amazing plumbing company. Peter was awesome, patient and is overall good people!! I'm a happy repeat customer and will continue to be!!
Lori D.
11/03/2020 12:00:00 SA
We received prompt and courteous service from Peter when our master bathroom tub's faucet was leaking. He was able to repair the leak without having to replace the faucet. We will definitely call them again.
Unprofessional, incorrect information given by operator on initial call. Didn't fix the issue with the first visit, had to come out again and wanted to charge an additional amount for something that was still broken. Peter and his helper that came out today didn't even want to stay to try and help the issue while I was on the line with the operator trying to understand the wrong quote given on the phone. During which, the guys outside were in a hurry to leave and didn't want to wait while we sorted out the price details. When Travis, the owner, called after the fact he said that the operator doesn't have the correct information because she isn't the technician. Hmm, but she is the front line of your company right? He wanted to argue and be unprofessional. I understand it's Christmas Eve, people want to be home with their families but do not give out incorrect information to begin with, don't schedule your workers to work when the don't want to and don't argue with customers *after* the fact. I am well aware that services aren't free as Travis so *professionally* stated, but if the issue is still not working after they've attempted to fix the drain with a snake (even though we told them we already did that), a little ownership and good business ownership should at least be felt and offered try to help the situation and understand where the customer is coming from instead of arguing to try and keep their pride.
I have used this company twice and both times I've been happy with the service. Most recently this week I had them clear a sink and install a new faucet for me. I asked for pricing for each service and received a estimate. When the crew was done I can say the price matched what I was told by phone.
What was most impressive is that they adaptive to our new normal and upon making the appointment I was asked COVID questions to make sure their workers were safe and when they showed they had a mask and gloves and kept a good distance which was much appreciated. It's stressful enough to have a stopped drain but to have it during COVID is double stress. Thank you all for easing that for me.
Kim W.
03/11/2021 12:00:00 SA
Chris, John, and Rafaela were wonderful! Chris and John came quickly and fixed the problem for a reasonable price. They were very professional and friendly! And they were wearing masks. I just cannot say enough good things about this company and its employees! You will not regret calling them.
Our water heater broke on a Sunday evening. My husband searched Yelp for plumbers and saw the great reviews for Big City Plumbing. He sent them an email that night with our problem. At 9am the next morning, they called to schedule an appointment for 10:30am the same day. They were on time, polite, courteous, and fixed the problem quickly.
We highly recommend Big City Plumbing!
tom w.
06/05/2019 12:00:00 SA
It was a pleasure working with Big City Plumbing. I am an out-of-town landlord so it's always difficult finding a business you can trust. Kristin made the process easy and informative the entire way, from getting a quote to scheduling the repair to paying the invoice. Toby was on site exactly when scheduled, performed the work expertly and the final invoice matched what was quoted.
I will definitely use them again.
These guys rocked! After the big freeze we needed a new water heater and help with a clogged toilet, nothing emergency, so they told us they would put us on the list and get to us after the emergencies were taken care of. It only took a few days. I wasn't expecting to hear from them for a couple of weeks so I was really pleased. Peter Smith and Joey came out and replaced our OLD water heater, fixed our clogged toilet, answered all of our stupid questions and gave us recommendations. Totally professional all around. Really pleased with the service. Will be my go-to plumbers going forward. So nice to deal with a company like this, even including Rafaela on the phone. Thanks!
Ecsteena S.
11/06/2019 12:00:00 SA
Why aren't there more stars!! Big City Plumbing is simply the Best!! (Queue song). I found them via Nextdoor recommendation and they have co e out twice to fix plumbing issues. This last time they out did any repair service I have ever had or imagined. The men were professional and personable. I had a number of things I needed addressed and they took care of every single one on a timely manner. In other words-they didn't milk the clock so they could charge me for more hours than needed. They explained what the issues were and how they were going to fix them-and verified with me that things were fixed before they left.
The customer support staff is on point as well. When you call you get a professional, pleasant person on the other end. Not someone who seems annoyed that you called. They are willing to answer what you might think are dumb or annoying questions- and totally work with you to schedule a time that works with your schedule.
Obviously I don't wish for any future plumbing problems, but when they inevitably arise- there is. NO question who I am callin!
Karen N.
12/08/2019 12:00:00 SA
Just remember, plumbing service is expensive regardless. If I could do the work myself I would but I cannot. That being said, I began using Big City Plumbing this last year at my residence and now, I am using them at my rental. I like Homer, the best. He is friendly and answers all my important and silly questions. He tells me what to expect and what work he finalizes. He gives me advice and directs me regarding future plumbing work. I have always had the staff answer my phone calls quickly and respectfully and book an appointment according to my needs. I am very satisfied with Big City plumbing and feel I can trust their promises, work and pricing. I would highly recommend them to anyone in need of this service.
Steve M.
09/12/2019 12:00:00 SA
Had a communication problem about an install. As it turns out the hot water heater was not leaking. Kristin was very understanding and we resolved the issue. Thanks, Kristin . Steve M
Christine P.
09/10/2019 12:00:00 SA
This has been a tough year for us plumbing wise! I've had to enlist the services of Big City several times for some major plumbing issues each time they have been prompt to help us and their work is very professional. Each time they've come out when they promised and finished when they promised. My Plumbing Co for life! Charlie & Louis were great!
Super pleased with this company. First review- showed up on time and was quick to respond with an answer to our problem. Broken water line. Done within 20 minutes, since I dug the hole day prior. Cris was courteous and answered my questions as to how to assess the problem in the future. Customer service was great and very thorough about pricing. I give them 5 stars.
We recently had BCP come out to scope our lines during the inspection of our home and our realtor requested a quote on our behalf for the items found during the inspection as well as what was notated on our inspection report. We scheduled the appointment based off this correspondence and the assumption BCP had an understanding of the work that needed to be completed. Upon their arrival, he seemed completed confused about what was supposed to be done and that his scope stated nothing about going under the home (which was called out in the report we provided). He stated taht he called the office and they claimed to have never received this information (our emails contradict this). After wasting an hour I finally told the guy to leave since he had no idea what to do. When we notified them about the issues, Kristin responded stating that it was our fault and took no ownership of their deficiencies and inability to perform other than to offer us a 10% discount...This quote was used as part of our negotiations and now that it seems to have been inadequate we will end up paying more to have the required repairs completed.
*Update for Todd's response*
Not sure if you read my review or not, but I already tried reaching out and this was your response. You are more than welcome to contact me with an amicable solution, but don't post on here as though you are trying to resolve the issue when no steps are being made on your part
Highly recommend Big City Plumbing. BCP installed our new water softener and when there was a problem came to help. They even helped detect a drain issue that was not related to their work and helped us get going again. Prompt and professional service.
P Y.
07/12/2019 12:00:00 SA
This company was referred to me by a neighbor, and I'm so grateful because they were excellent. We had an emergency, and they showed up the same day. They quoted me a price that beat out 2 other quotes that I received. They were professional, honest, and fast. Can't get much better. I will definitely call them again should I need plumbing services in the future.
Call BCP due to a clogged toilet. They came out the same day and advised me that the toilet was clogged and one of two things needed to be done. The plumber called back to tell me he was unsuccessful but an invoice amount of $249 needed to be collected. I have never had a company charge me more than a set trip fee when the problem wasn't resolved. I won't be using this company again.
Jazz H.
06/04/2020 12:00:00 SA
We renewed water softener with them. I got quotes from some companies but Big City Plumbing had the best offer. Technicians are friendly, their representative Patricia is always polite and helpful.
TWO VISITS.
I had a leaky shower faucet because the hot water knob wasn't sealed right. They replaced it and it worked fine for a bit, but the same thing happened. They gave me about $100 discount for the previous work, applied it to the new work, and replaced the two knob system with a single knob. Works great thus far.
Small complaints. I think they could improve their service if they left itemized receipts of any parts they bought as well as the services provided. Speaking of parts, if parts are required and they know that ahead of time, they should have let me know so I can go out and find a set I like so they can install it. When installing the single shower knob, they left dust everywhere from the tile drilling. Obviously, I don't expect them to clean my whole bathroom, but at least the tub area where they were working. They also kept leaving and coming back because they didn't have the right equipment. I understand there are different models, but surely there are general tools you should expect to have especially when the issue was explained before setting the appointment, ie oh, I'm working on installing [item], so I usually need these tools. It's just little things that added up.
In conclusion, good work, could be better executed. Thank you
Eric B.
10/04/2018 12:00:00 SA
Today I had Homer and TY from Big City Plumbing come to my home. Both were extremely polite and professional. Having the same trouble arise several times after other plumbing companies had come I decided to give Big City a try. I couldn't be more impressed Homer was thorough and was determined to find the issue versus finding a quick fix. Homer and Ty took great care in my home making sure to wear booties on themselves and there equipment even though I told them it wasn't necessary but they insisted. I was also very surprised how reasonable the price was compared to the other prior companies had been. If you ever need a good honest company I recommend Big City. Thank you Big City for sending Homer to my home today!
not what i wantes to deal with with hidays approaching. They came in were very profesaiinal and were reasonably prices. I will call them again.
Big City Plumbing is the easiest and most reasonably priced plumbers! Travis the owner really takes pride in his business and making sure all our plumbing needs were meet! They are very flexible and walk you through the entire process. Audra the phone receptionist is one of the sweetest and most helpful people ever. They put customer satisfaction first. We are a Bakery and will for sure be using them in the future for all our plumbing needs! It would be wrong for you not to book them!
Great service and very reasonable prices. I had them come and install a water heater and the gentleman Robert was a pleasure to work with. He was very through and explained everything very well. I highly recommend them!
Charlie came out and did a very good job, working in the attic during 90+ degree temps. He noted that there was trap missing on the pipes, which I would never had known, and he returned to install that on the next business day. Very happy. I compared prices, and they were much more competitive compared to other companies. One company gave me 3 different prices for the same job. I also got a 10% discount for installing a water heater and water softener. Great service! Definitely recommend.
Came in from out of town to help a friend to watch their house. Found that the 1/2 bath was still not working and that the 18 yr old disposal was leaking. I called and Peter answered, set up an appt for next day. Jeff came out and with in an hour did both jobs and left. Great work and very reasonable. Peter answered my calls and appt times and was real patient in answering all my concerns.
Thanks!
They came, they diagnosed, and they fixed it better than it was before. Recently purchased a home with a sewer leak, bathroom issues, and hot water problems. They fixed them all and upgraded as needed. Their technicians were knowledgeable and patient with their explanations, and Travis (the owner) is easy to work with. I highly recommend Big City Plumbing.
Big City Plumbing totally came to the rescue for my family. After a full year of dealing with several plumbing companies, we finally found one we can count on. We bought a very old home and with that comes issues here and there. Most of the time when we had other plumbing companies come by to service our home it felt like saving me money was not their priority. They felt like salesman more than service technicians.
A friend of ours recommended Big City, which is how you hear about them because they don't spend a bunch of money on advertising. My wife was immediately impressed with the professionalism of Travis (owner). He was able to get James over to our home the next morning. As soon as I met James I could tell right away that he loves his job and he enjoys helping people. He accessed the situation and got the job done no problem - all while keeping us laughing with his great sense of humor.
When he told us the price of the job we were amazed. The job would only cost us an amazingly fair price. This is after we had some other plumbing company come by and THE OWNER came into our house - heard what we had to say, somehow knew exactly what the problem was, somehow knew he would have to excavate, and somehow came up with a $6,000 estimate!!! I know, insane. Big City Plumbing is the REAL DEAL, and if you go anywhere else, good luck.
Loretta H.
02/05/2019 12:00:00 SA
Called them this morning and they were there within 2 hours. Did a great professional job and even texted me a pic of the plumber and his history coming. Thank u!
I called Big City Plumbing after dealing with other companies. Robert came out and explained what we need to do, estimated how long it would take, and provided me with a quote. He even suggested to call and ask for a discount after purchasing a part from them. Everyone I spoke with at Big City Plumbing were courteous and willing to listen to me. Great customer service!!
Charlotte S.
03/06/2019 12:00:00 SA
From now on I will always call on Big City Plumbing for any plumbing work I need! Prompt and courteous and professional...everyone I dealt with were awesome! They quoted me a great price and they stayed with the price even when they had a few obstacles to overcome. Totally satisfied!!
These guys are awesome! I needed to have a water softener we had bought installed so I requested several quotes. Travis responded immediately and was very reasonably priced. He sent Peter and Homer within a week to do the job and billed me as quoted. They were very friendly, cleaned up after themselves and even removed my bathtub drain cover which was encrusted with hard water deposit. I highly recommend them!
*****++! Please pass along my sincerest thanks to Charlie and Luis. Outstanding work! After they installed two new faucets and replaced a shower valve last week, I decided to request that they come back out for a more challenging task... that many other plumbers have shied away from for decades. Today, they replaced the 40+ year old tab spout diverter without cracking or breaking the irreplaceable 40+ year old tile around it. Awesome job! Since they were so expeditious, I also asked them to adjust the flapper mechanism in my toilet and tighten the control handle on my kitchen sink. These guys are the greatest! Please pass along my thanks! Besides being able to fix these quickly, I was super impressed at the low cost to get these done!
Had a water heater leaking and needed a replacement- called Big City Plumbing and was impressed by the friendliness and professionalism I heard on the phone! They were able to dispatch a crew later that same day. Homer and his helper Ethan were very capable and efficient while installing the new water heater.I observed the entire process and they were gracious and knowledgeable in answering my many questions! Without a doubt I would highly recommend this company!
Big City plumbing did a fantastic job. My water heater was about 10 years old and needed replacing. I called 3 of the top 5 plumbers in the San Antonio area according to yelp and all gave me quotes over the phone for replacing a 40 gallon gas heater in the attic. Big City plumbing was $500 less than the number one rated plumber on Yelp (BG Plumbing) for the same brand heater. In addition, they were extremely responsive on both email and the phone. The morning of the service call I received a text with a photo and resume of the plumber who would be doing the install as a well as a call letting me know he was on the way. All the work was done extremely well and for exactly the amount quoted (even though it probably required a little more work than expected due to some issues with the original heater installation). Highly recommended!
Sharice J.
07/01/2016 12:00:00 SA
Travis provides great customer service and has a great team. He was willing to help me address a water heater issue and at reasonable price. James Bridges completed the service work and kept me updated. Great customer service from them both. HIGHLY RECOMMENDED
I am always skeptical of services like this but I must say that in my time of being a home owner this has been, hands down the best plumbing services I have ever used. Before the plumber showed up I got a text with a picture and all the information I needed as well as some personal info on the plumber. Nice touch. Tony came by and was very professional and within 30-40 mins was done with his job and called me to see it and verify that it was done. Well done Big City Plumbing. You train your staff very well and customer service seems to big #1 for you guys. A++ rating from me.
Toby and Tye came by today to fix a leaking faucet in my backyard. They came promptly and on time, and got the job done efficiently and well. Thank you, Big City!
Jodi W.
03/09/2018 12:00:00 SA
Today was an eventful day in the crazy sense!! After watching what looked like a river running from my front lawn and having to learn from circumstance how to shut off my water main I was able to identify the issue was our problem. I reached for my phone and yelp! Guess what? I found Big City Plumbing! They are beyond what you would or could expect! PLEASE KNOW THIS IS MY HONEST OPINION! They called back within 3 minutes of my request for a quote! They promised to be here within 2 hours. They sent their supervisor because he was closest and available. I can't tell you how satisfied I am!!! Fair pricing!! Beyond fair! They came and assessed the problem and had to run for parts.. after running and competing the repair (with smiles) they cleaned up my area with integrity and respect for the area. Did I mention fairly priced?! CALL THEM! You'll be amazed and I'm so impressed they are in my contacts list
Sue A.
12/04/2017 12:00:00 SA
Big City Plumbing were friendly and efficient. Toby and his partner arrived on time and quickly worked out the problem with our toilet. They had it repaired in no time. I will definitely be using them again.
I have used Big City Plumbing on three separate occasions and have had a positive experience each time. Phone calls have been answered promptly, a plumber has been dispatched quickly (same day I called for my 3 requests), and I have been pleased with the work. If you're looking for a trustworthy plumber like I was, I highly recommend Big City.
A week ago, one side of a rental duplex property had a water leak. I had asked some friends I know for names and numbers of plumbers. Got responses, called and no answer. Then I remembered about Big City Plumbing. I knew the wife of the owner and had referred people to them before, but I had never personally used their service. So I called to see if the could come for an estimate. They were booked solid for the day, but they said yes, they would fit me in. I called back 2 hours later and changed my call from an estimate to repair. They said no problem. On a bay they are booked solid. A hour goes by and I get a text from a number I am not familiar with. I open the text, it is a photo of Homer, from Big City Plumbing, he will be the plumber that will be coming to my address and will be there shortly. That is amazing. especially since I have not used this company before, I am now aware of who the plumber is, what he looks like and a time frame. In this day in age, that is above and beyond! Then he shows up, my father explains the situation, voices all his concerns and everything he wants looked at, fixed and checked. Homer does everything my father asked, was very professional, did not talk down to my father nor did he assume my father knew what he meant to say. Homer took his time, did an amazing job. Was so professional. My father was pleased. Today, the other side of the duplex had an emergency. I called Big City Plumbing, they were open today, Audra is so sweet and professional. Sets up an appointment for me and less than an hour later, I get a text message from Big City Plumbing with a picture of Charlie who will arrive shortly! Charlie gets here, fixes the problem, is so nice, professional, patient, courteous and did an impeccable job. I have never had this type of professionalism and courteousness from a company. From the moment you call for assistance till the moment they drive away. We will now only use Big City Plumbing!
Tiana L.
06/01/2017 12:00:00 SA
Very timely, professional and clean service. I have used big city three times and each time the plumbers are knowledgeable and talk very straight forward. In fact the last time, I just mentioned another slight problem with my sink and without hesitation the plumber took initiative and fixed it. I would definitely recommend big city for big or small jobs.
Stephanie W.
05/12/2016 12:00:00 SA
This company is the best Plumbing company I have ever used. Quick, efficient, and so nice to work with, as well as reasonably priced.
I have had Peter and Homer for the last water problem, today, when water was pouring from an broken outside pipe, Travis sent James Bridges and Mark to the rescue.
These people are the best you can find!
I have to give this company 5 stars. Professional from the immediate call back, to the patience in answering my questions, to prompt scheduling, called 30 minutes out, arrived on time, efficiently and expertly installed my RO system, answered all my annoying questions, lived up to the quoted price, no problem, cleaned up when done, made sure I was happy and no more questions etc etc. This was just for the RO system, which I had already purchased from Amazon. Secondly, I had double the amount of questions regarding a future water heater replacement project. Travis patiently answered my questions, researched other models for me, etc etc. They forwarded me spec sheets on two heaters for me to see the difference. When Peter arrived for the RO system install, he stopped and asked me to make sure I had received the emailed spec sheets on the heater. I had interaction with 3 folks - Travis, Peter the installer, and the nice lady on the phone (Kristen? sorry I didn't write your name down...). All top notch professional, and did everything one could want from a customer-service oriented business. Good job, and thank you very much.
We had a slab leak, and Big City Plumbing was recommended to us by another plumber who couldn't do such a big job. The guys who came out were friendly and professional. They found the problem and stopped the leak very quickly. They couldn't repair it until the next day, but they shut off the leaking pipe so we could still use most of our water over night. They fixed the problem today by rerouting through the attic. The price was very reasonable, and it's guaranteed for a year. I will definitely be calling Big City Plumbing next time we have a plumbing issue (hopefully in the distant future!).
David L.
09/03/2015 12:00:00 SA
I had a leak in my front yard. The first plumber I called gave me the runaround for a week. I then called Big City Plumbing. The plumber, Milo, arrived on time & even though he had to leave to get some additional tools, he came back & finished the job within a couple of hours. All repairs seem to be holding up fine. I would recommend Big City Plumbing
I requested an estimate and was told somebody would come out the next day. They were supposed to call me, but that never happened. Travis called me the day after and apologized. He scheduled someone to come out that day to meet me. Half an hour later no one showed up, I called Travis back and he said the guy would be there in a few minutes. Half an hour later the guy finally showed up, an hour late. The guy, James, was extremely nice and knowledgably. He said he would have a quote emailed to me on Monday. Never received a quote so I called James. I was told to call the office and they would have it for me. I called the office and they said the quote was not ready and I would have it tomorrow. Two days later and still no quote. Extremely disappointed.
I have had Big City Plumbing out several times. Travis has always sent someone out ASAP. We live in a 1915 house which needs updating. Recently we were losing water pressure along with brown water. Travis sent James out. James has totally improved our quality of life. He checked all of our clogged faucet, repairing them. We finally have water pressure in our shower. My dishwasher has never been as quiet. I couldn't be happier. I have had both Peter and Jeff out with Homer, but it was James attention to the details, that has solved so many under addressed issues. ThanK you James! Your the best!!!
Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
Robert S.
04/02/2015 12:00:00 SA
Purchased new dishwasher from big box retailer and their installers could not hook it up. Placed call to Big City and plumber arrived same day with his helper. Updated fittings under my sink and installed dishwasher quickly and left no mess. Great guys! Fast and reasonably priced. Highly recommend!
I will never do business with this company. Did not get job done correctly first time and left huge mess to be cleaned up both visits. Professional companies clean up after themselves and do the job right because the ultimate goal is repeat business. Trust me this isn't the company.
Big city plumbing is always there when I need them. They're always quick to respond. it's rare you find a HONEST service, but with big city plumbing they are there for the customer and there needs.
Marisa F.
08/06/2013 12:00:00 SA
Super friendly from phone call to service. Very reasonable priced. Recommend them to everyone for any plumbing issue. We have had issues with our toilets and then something broke outside by the curb and while SAWS were complete jerks, Big CIty Plumbing was just great!
Great company to work with! Had a leak under the slab last week. I called a different company to come stop the leak...which they did. Then came the quote for them to run a new hot water line. I ended up calling Big City which quoted me literally HALF of what the other company quoted. Big City sent 2 guys out to run the new line. They talked me through everything they were going to do and did a perfect job! They were also hard workers. When someone is charging you by the hour, you don't want a team that comes out and jokes around the whole time...which the original guys from the other company did. Hopefully I won't need anymore plumbing work done (unless I'm remodeling), but if I do I will be calling Big City Plumbing again. Thanks again guys!!!
My home warranty sent Zeus Plumbing. When the finally showed up they gave serious doubt as to their knowledge of ...well anything. And then we never heard from or saw them again. The warranty company then sent Big City Very professional and knowledgeable! Fixed the problem quickly and the difference is incredible. Travis stayed on top of everything. Have already recommended them to several people.
Amazing! Travis did what he said he was going to do for the price he said he would charge. They were quick and did the job right!
About a month ago, on a weekend, I found out that my hot water heater had kicked the bucket. I looked up several places and decided to give Big City Plumbing a shot. I called and left a message, mind you they are closed on the weekend, but within a matter of minutes I got a call from Travis, I believe the owner. Super nice guy who told me that they would take care of me on Monday. I can't remember a service that showed up on time but sure enough, Peter the plumber was there right when he said he would be. This guy was all business and got right to work. Two hours of hard work later he had installed a new tank, which was a huge upgrade from what I had, and he took time to take care of a few small things that would make sure everything would last. I did some price searching before these guys came and the final charge from Big City Plumbing was awesome. I just want to say thank you again Travis, Peter, and Big City Plumbing. I'll be calling on you in the future.
Recently used Big City for the first time. Called and talked with ownerTravis and he was quick to accommodate us. We were totally pleased with everything. Peter arrived at our home and took care of our problem....shower related....and he was very professional, knowledgeable, and took the time to explain everything. He was polite and courteous. The price for the job was very fair and as we are retired seniors there was also a discount. We have already recommended Big City to friends and neighbors, knowing that when they need anything plumbing related they will be 100% pleased and satisfied. No doubt we will be calling upon them again when the need arises.
Similar Items
Superior Irrigation & Lawn
Roto-Rooter Plumbing & Water Cleanup
Mr. Rooter Plumbing of New Braunfels
