Best Plumbing Services in United States

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

Thank you Yelp for the feature of providing online estimates through your app.   It's a time saver & very informative. To have the ability of reviewing comments all in good time.  Yes, the good, the bad, & the ugly makes decision making more amenable. Appreciate all of the reviews.

Upon using Yelp's feature & having professional experts contact us made everyday simple things less challenging.  This company was concise in their service fees associated with remedies.  Tho we needed a water softener install plus an indoor shut off value update & repair, our immediate needs became apparent.  We opted for only doing the line with pex*.  Goodness gracious, I hope I'm using the appropriate terminology in this review ;) .

We were delighted when Winters explained what was needed in our amended plumbing job, arrived when promised, waived the service fee (omitted upon verbal agreement/payment).  I assumed this much as we hired them upon the IRL visual pricing.   Winters texted us when their person (Donnie) was on his way in the morning of.  We received a text so we would know who was coming & ETA of arrival.  

Donnie arrived when he said he was going to, explained what was required, preformed exceptionally well, no additional mess was present after the job was done, & the best part is that Donnie didn't try to overwhelm us with unnecessary services that we didn't need or thought we ought to want.   Love love love that aspect of hiring Winters.  The best part of Winters is that they are local.

*Pex is used nowadays per the licensed plumbers we spoke to in lieu of copper sweating.  

Thank you Donnie & team @ Winters.

Adam was efficient and rebuilt my toilet insides so I now have a functioning toilet again.

I went with  Chapman off of a friend's recommendation and am very pleased. The technician that came was very respectful of my property and time. He ensured I knew the cost before doing the work which I appreciated. He explained what needed to be done and made it make sense.

Installed a new water softener quickly.
No BS. No high pressure sales. Quality work, quality product

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

I came home to a gas leak in my furnace and the gas company informed I needed to have some piping replaced. Of course this was in the evening, so I assumed I would not be able to get in contact with a plumber until the morning.

However, Hope Plumbing is open until 8:00 PM. They were able to schedule my repairs for the very next day. Customer service is beyond exceptional! My husband received texts and emails with updates as to the time they would arrive at our home so he didn't have to wait around all day. There was a personal text when the technician was on the way, which included a photo and bio, so he knew exactly who was coming to our home.

Throughout the entire process, Hope was amazing! I would definitely recommend.

Called me within 60 seconds of requesting a quote.
Showed up within 2 hours, on time.
Respectful, knowledgable plumber.
Explained issue thoroughly and fixed fast.
Price was fair.

What more could you want?

Mike's is fantastic! He's done a number of things at our place, from spa repairs to fixing some faucets and locks. He's a great communicator, timely, and charges a fair price. Highest recommendation.

Watch out for the additional charges. He added $40 worth of parts that he never told me about until he was done. His prices I feel are inflated. I paid $335 to have a $75 sink faucet replaced.

He waited 81 days to deposit my check.  In that time I had to get a new checking account. I didn't close out my account until more than 30 days since the last interaction was posted, but I didn't validated all checks had been paid out. To be honest I right maybe 3 checks a year so I didn't think about it.  I would think a entrepreneur would want to get paid and wouldn't sit on a check for 81 days.

When my check was returned I immediately paid him, but he was adamant that it was all my fault and I had to pay his returned check fee. My mistake was an honest one and I paid my debt. He wouldn't budge on his returned check fee.

Update...for the record I paid the return check fee and PayPal fee. It was you that offered to return those fees after a long morning of debating

I cannot rave about them enough!  We scheduled the installation of our gas water heater for 1-3.  The gentleman were here at 12:15 and were very professional.  They reviewed the cost that we were quoted and honored the quote even though it was off.  They quickly installed the new heater and hauled off the old one with the cardboard box from the new one.  They shared maintenance information  to keep the new one in shape.  Brandon and Todd did an amazing job!

Howald team replaced our furnace last year (Michael and Russ did a great job) and most recently we called Howald to come work on our plumbing.

Scheduling was easy and we didn't have to wait very long (1-2 days at most). Their office communicated appointment details and all the updates proactively, so we always knew what to expect and when the crew would come. Joe and Austin were professional, friendly, and got our vintage faucet fixed in under an hour. Very happy with the result and all the work was priced reasonably.

We will definitely use Howald for our future house needs and recommend to everyone.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

We have used Maxwell Plumbing for several things.  We do not often recommend people but he is good at it all!  Customer service, reliable, cleans up after the job is done.  Knowledgeable!   Gave us options on what to do, very happy with results.  Our daughter bought an older home, he worked with her and got everything upto code and fixed.  Also, did a new bathroom re design for some friends of ours.

My service experience was quite bad, and a long series of errors were made.  Originally i posted a very detailed and negative review.  Since then I have been contacted by Jason Godby, and was treated very well.  I was assured that my experience was the exception, not the norm, and I believed him.  I have decided to replace my previous extremely negative review, not because I was asked to, but because after my conversation with Jason I felt that they no longer deserved it.  I will use them again and hope that my previous experience was a fluke.

So I bought a Sensi Thermostat online and then I realized my old house did not have the proper wires and I would need a pro to install it and run wires.  I looked online and called these guys. They told me they could do it but I would have to wait three weeks.  I decided to wait because they seemed like the right company.  The night before the appt, they called to confirm they would be out and all was good.  They were to come out between 2 and 5.  I left work at 1:15 to be home for the appt.  At 1:45, I got a call from their guy saying he was not coming because they can't install a thermostat that they did not sell me.  Thank you for making me wait weeks and leave work to find out you were not willing to do the work.  Bad experience!

Friendly, knowledgeable, reasonable staff. Willing to work with your schedule and budget

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