Howald Heating, Air Conditioning & Plumbing

The Howald team is great! They have replaced my A/C, furnace, and most recently my water heater. Everyone has been great at communicating and following through promptly. Steve the sales person was great, he gave me honest recommendations and there was no sales pressure when choosing my water heater, same with furnace and A/C with Kevin. Sam who installed my water heater was wonderful as well. I would definitely recommend them and would use again in the future!

My last two experiences with Howald have been very disappointing. We are on their scheduled maintenance plan and have been a customer for six years. Shortly after their last maintenance visit in the spring we noticed water all over our basement floor. Turns out the condensate drain was blocked, as it obviously wasn't cleaned as part of the scheduled maintenance. They sent a tech out to fix it (can't do the job right but always have time to do the job over) at no charge and we were left to clean up the mess. Today they were supposed to come out again for a maintenance check. They called yesterday to confirm the appointment but DIDN'T SHOW. I called their office and received a call back stating they had a tech out sick and had to reschedule their appointments. Too bad they didn't call me on the number I gave them to reach me, even though the person I spoke to stated their CSR log showed a note with the correct number and it also showed they called a different one. I guess poor service, cutting corners and failure to follow directions is simply becoming the new normal these days...

12/8/22 UPDATE: Howald rescheduled, sent a tech on time, and David did a great job answering my questions and giving our furnace a thorough inspection. I'm hoping my prior experience is the exception rather than the rule.

Super pleased with Howald, Ricky was my service person and I was very pleased with his professionalism, timeliness, and expertise. The came the next morning of my initial call to replace an outdoor hose valve on my older home. And Ricky also provided me with a convenient indoor shut off valve with easy access. I appreciate you all and will be calling you for my next plumbing or HVAC needs.

Howald team replaced our furnace last year (Michael and Russ did a great job) and most recently we called Howald to come work on our plumbing.

Scheduling was easy and we didn't have to wait very long (1-2 days at most). Their office communicated appointment details and all the updates proactively, so we always knew what to expect and when the crew would come. Joe and Austin were professional, friendly, and got our vintage faucet fixed in under an hour. Very happy with the result and all the work was priced reasonably.

We will definitely use Howald for our future house needs and recommend to everyone.

Plumber was friendly, professional and prompt. But pricing is what I'd have to call gouging. $321 to replace a leaking toilet shutoff valve. Ouch. And they charge $95 just to show up, so when the plumber quoted me $321, if I had turned it down I would have been stuck paying $95 for nothing. No-win situation.

When making the appointment I explained exactly what was needed, later the plumber told me they had flat pricing. I wish they would've told me that over the phone, instead I had to pay $95 to find out. It was a 10 minute job to install a $10 part, I just have no idea how they justify that pricing.

We have used Howald for several years for heating and plumbing services. Every specialist that has been in our home has been courteous, prompt and helpful with explaining any issues and costs.

We have had minor and major repairs done. Recently we needed a new thermostat user interface and the technician, James, helped me set up some functions and the app on my phone. He went above and beyond.

We paid a fee to be in a plan that includes routine maintenance, discounts  and priority in scheduling. So far that has paid off nicely since the furnace in our new home has had several issues.

Will be recommending this business to friends and family.

I called Howald immediately after my furnace went out (of course it had to be the coldest week of the season), and they were extremely responsive and reliable. They showed up a couple hours later to diagnose the problems, gave a fair estimate, and the next day I had a new furnace installed! They even offer 2 free tune ups after installation. Definitely recommend them for your hvac and plumbing needs!

Always prompt to return your call. Have used them for both plumbing and HVAC issues. Knowledgeable local people that get the job done and have always treated us well.

Very satisfied customer.

My family has used Howald for ... well, for as long as I can remember. I rely on their service for heating and air inspections. Recently I needed a plumber. I had a great experience! My plumber arrived, took a look, offered suggestions and then while he fixed things he offered to show me what was wrong and what to look for in the future. He also gave me tips for managing old pipes- I have an older home and it's just part of it. The safety protocols for COVID-19 have been consistent with each visit I've had over the last year. I recommend Howald any day!

Howald has my business for life. They have gone above and beyond for me. They have showed up at night in a storm and saved me. They are always courteous and kind. Do yourself a favor and try them out, you deserve it.

This was our first time to have Howald do our seasonal AC check-up and I could not have had a more positive experience.   James was on time, polite and very knowledgable.  After identifying some issues that needed attention, he would thoroughly explain why and how it should be addressed.  Unlike other service providers, I never felt like he was trying  to sell me something.  And, the service contract provides a nice savings!   Again, if you need service for your AC or furnace, give Howald a call!

Howald provided exceptional service again. Howald is our go-to for our HVAC needs including replace our complete system 5 years ago.  We had a plumbing issues so I called them. Wow!! They were able to address our shower issue in one call and serviced our other shower as well. I thought it was a valve issue, but their technician (Sam) determined it was a completely clogged filter.  He had us up in running (water) in no time.  Now our visiting family members have their own shower! Thanks

Howald has done 2 complex plumbing jobs for me, and installed a mini split ductless AC unit on my 2nd floor for zone control.  

On one plumbing job, they were able to find a way to substantially reduce the effort, cost, and time for my benefit.  

For the ductless AC unit, I had 2 estimates of cost from 2 companies, and Howald was almost 50% cheaper for the same unit.  
They answered all my ignorant questions and were friendly each time.  If there was a hiccup in something on the job they made it right.

Howald came highly recommended by people in my neighborhood. Some had used Howald for years and years. My experience with them mirrors my neighbors' for the most part; I like this place because they were fast to come to my home (they fixed my AC unit the same day).

I don't know what other places charge to do things, but I'm a little miffed to have to pay almost $100 for a diagnostic fee. This could just be my ignorance of the HVAC trade, but that is a lotta dough just to have someone look in your unit and go, Yep, the whatsit needs to be replaced. Anywho, I'm not complaining too much because now I'm a lot cooler and less grumpy now that I have air. Thanks, Howald!

Harry from Howald Plumbing came out last Wednesday to repair a dripping bath tub faucet.  He did a great job.  A week later and not a single leak or drip.  He was very professional and even cleaned up when he was done.  I had several other quotes for the repair and Howald not only had the best price but I found them to be the most professional.  Talked to their Service Manager, Steve, who was great.  I explained the situation and he was able to trouble shoot it over the phone and quote me the repair price.  I am very pleased and impressed with Howald Plumbing and will definitely use them again.

After another plumbing company came out and misdiagnosed where the source of a leak was, I called Howald. Austin responded immediately and came out within an hour. It turned out to be an issue for HVAC and not plumbing. Dan from HVAC was on call for the weekend and came out the same evening. He quickly found the problem and fixed it. So thankful for the intelligent employees at Howald!

Our air conditioner wasn't working to peak performance, so we called Howald. The technician said it was just a dirty filter that he'd clean but would have to charge us $100 for an emergency repair. Total of about $186. He told us the hardware was fine and there was no coolant problem.

The system still wasn't working correctly, so we called in another company. They diagnosed a broken coolant coil and that we'd lost several pounds of coolant. The technician laughed when we mentioned the previous company and mentioned they (Howald) probably played us for a quick buck.

We won't be going back to Howald.

We're in the process of building a master bedroom with en suite bath in our attic along with piping HVAC to parts of our house that weren't set up with heating or cooling. It's an old, quirky little house in SoBro.

Before calling Howald we had three companies to our home in order to get estimates for the work we needed done. All of them seemed overwhelmed and uncertain by the work we wanted done and never followed up or gave any sort of estimate. I was shocked. Even after calling to check in we heard nothing back.

However, Howald saved the day. The technicians came for the estimates quickly and were prompt for both the heating/cooling and plumbing. The day of the jobs, they were again prompt and worked quickly. Once we were billed, the actual cost came in a little under the original estimate which I thought was a pretty classy move. So far, we're happy with all their work. The technicians are polite and friendly.

We finally got to the point where our gutted kitchen is ready for some plumbing work and we knew just who to call. They're coming again to do some additional plumbing work for us this Friday!

Starting with the office staff, they listen and work to get you service just as fast as possible. They are never short or rude. I have used them on numerous occasions and they are always professional,  Friendly and explain exactly what they're doing.  Steve, the Plumbing Mgr,  makes sure your problem is solved, including Leaving the office and getting his hands dirty to make sure your job is perfect. I highly recommend them.

Excellent service for both HVAC and plumbing issues we've had in our old, rehabbed house. The techs (HVAC and plumbers) and ladies who answer the phones are always friendly. The techs always arrive when they say they will, too, unlike so many other companies we tried. Most importantly, they listen and the on-call techs have helped us in late night jams. Having a CFA with them is definite worth it, as well.

I would give Howald 6 stars if I could! I signed on for a service contract on my rental last year and I just renewed. In the last year and a half, they've serviced my heating and air, and even installed a sump pump, at a really reasonable price! They also came out recently to investigate a mystery leak in the bathroom and again fixed it at a very reasonable price. I had to make a service call today when my tenants told me the heat was out, and Howald came out same-day, fixed it, and changed the filter and did the maintenance call at the same time. Also everyone who works there is always friendly, which important to me since dealing with house issues is pretty stressful. I love this company!

They refused to give an estimate on the requested work.   I guess it was just too hard....

We purchased a new furnace from Howald a year ago today and have been very pleased with it.  We had our first service today and it was outstanding.  Kevin was very professional and knowledgeable.  He not only serviced the furnace, he was able to discover why our dehumidifier wasn't working-blocked drain hose.   He changed the filter in the dehumidifier and fixed the hose for a very small fee.  Thrilled!  Highly recommend Howald.

After our annual service call, once again Larry sent a reliable, friendly and knowledgeable professional who serviced our AC. We SO appreciate a trusted business partner caring for our home.

Two words-First Rate! Had a 15 year old HVAC unit that needed to be replaced. After (5) bids from other Companies, on advice of my Friend, called Howald and met with Tim F. Should have called them first. Tim explained everything in detail and in a way I could understand. He has over 24 years experience and was willing to work with me on price. Their bid was $300 less than all others and he was the only guy that actually listened to me and didn't try to up-sell me or push something I didn't want.

Set up install 2 days later and their Installers (Jason and Chris) actually showed up 20 minutes early. They have been working together for over ten years and one knows what the other needs or is thinking without asking asking. They work in perfect tandem and knocked out the job in less than 5 hours. They displayed a thorough mastery of knowledge on every question I had during the install and left my house cleaner than it was before they showed up. After the install, Jason took 10 minutes to go over energy efficiency best practices, maintenance, etc. He truly cared about his Customer and about making sure that every nut and bolt was tight and everything was perfect.  

If you don't want high pressure sales tactics and an honest Company that delivers on what they say and prides itself on integrity then call Howald.

Have used them a few times, and they have consistently had experienced, quality technicians come out. My most recent experiences with them were for plumbing issues -- one bathroom and one kitchen issue -- and they came promptly and did a good job, even when one of the situations involved some trouble-shooting. Solid, trustworthy business. Would absolutely recommend them.