Description
Carter's My Plumber is a local, family-owned, 3rd generation plumbing business located in Greenwood, Indiana, providing plumbing service to the Indianapolis, Greenwood, Whiteland, Franklin, Bargersville, Trafalgar, Mooresville, Wannamaker, Beech Grove and Southport areas. Carter's My Plumber has a special menu of services designed to meet the needs of every homeowner to provide a complete solution to their home's plumbing system. With over 30 years of plumbing experience, their trained plumbers meet the plumbing need of every residential and light commercial need. Carter's My Plumber is a Licensed Plumbing Contractor and is a member of the PHCC, BBB, World Plumbing Council and Greenwood Chamber of Commerce.
HISTORY
Established in 2009.
A snapshot of our history in the plumbing industry begins with Jamie growing up in the plumbing trade with his father's small plumbing business. Jamie gained valuable hands-on experience at an early age. Jamie graduated from plumbing trade school and became a licensed Master Plumber and Contractor after high school. His father started the business as Bob Carter Plumbing in 1976. In 1985, Jamie and his father incorporated Carter Plumbing Inc. Lisa joined the team in 1988 to assist with the small plumbing business as it started to grow.
ABOUT BUSINESS OWNER
A snapshot of our history in the plumbing industry begins with Jamie growing up in the plumbing trade with his father's small plumbing business. Jamie graduated from plumbing trade school and became a Licensed Master Plumber and Contractor. Lisa graduated from Purdue University with degrees in Nursing and Public Health Promotions. She is a Certified Cancer Coach & Educator.
In 2003 Jamie and Lisa took on the conversion process to become a franchise with Ben Franklin Plumbing and One Hour Heating & Air Conditioning. In 2006 the opportunity came to sell their businesses to Clockworks Home Services. Taking time off and reflecting on their experiences has been both a rewarding and valuable time for both of them. They both missed working together and the family business, so they opened their doors again as Carter's My Plumber. Their son, Kelson, is now a Licensed Plumbing Contractor, and a 3rd generation in the plumbing business!
SERVICES
Drain Cleaning, Drain Installation, Sewer Services, Water Heater Repair, Bathtub & Shower Installation, Faucet Installation, Garbage Disposal Repair, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Tankless Water Heater Installation, Water Heater Leak Repair, Leak Detection, Toilet Installation, Emergency Services, Water Heater Installation, Backflow Services, Bathtub & Shower Repair, Faucet Repair, Gas Line Services, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Tankless Water Heater Repair, Pipe Repair, Toilet Repair, ,
Reviews
When you're writing a review on a plumber, you know you've just spend some time and money that you would have rather spent elsewhere. But, if we had to, I'm glad it was Carter's we were able to call.
A month ago, our main sewer line decided to break on us and back up into our basement. Long story short, almost all the piping in our basement and out to the city line have been replaced by Carter's. We've worked with them several time and they've proven to be honest, fair and do great quality, quick work.
I hope we don't see another plumber for a VERY long time, but when we need one, we know who to call!
Jessie R.
04/03/2023 12:00:00 SA
Very expensive but they got the job done and did prioritize me due to my water being completely out.
Rob N.
01/06/2023 12:00:00 SA
My first experience was ok. My sump pump stopped working, the technician recommend me to replace the entire system which they wanted 3k which was a high price. I said what is the mandatory things I need he said the main sump pump. I asked how much is that he 670 I said that's not bad let's do that. He then tried up charging me to a sump pump battery charging me almost 1100 for that and install. I said that's unreal high it's 100-200 to buy it and takes less than a couple minutes and showed him the prices so I declined that and did it myself.
My sump pump starts making a huge noise 2 weeks later so I call them up again they come out and said it's my backup pump needing replacing I said how much is that he said $3900. I said you guys are some con artist that's unreal high I said you just did the main which was more expensive for 670 and now you want me to do that I said I can call anyone else in town and would be under 1k. He then email me a quote later for 2900.
I texted the guy and asked how much he would charge for labor to do it he said around 500 or less then I asked him is this the part at Home Depot it was under 200 he said yes.
So a 700 bill that he wanted to charge 3900 I obviously didn't use them and I called up another company that quoted me 550 for materials and install.
This company is a scam and rip off they saw my house and thought they could rip me off.
Geoffrey K.
04/11/2022 12:00:00 SA
I had an issue with a water leak from the humidifier water line. After discovering that the main water line cut off did not completely cut off the water I went online and booked an appointment for the next day. I simply used a garden hose to reroute the leaking water line to my sump pump at a reduced flow because the main would reduce the water flow.
The technician arrived within the time specified I would called and told that they were 40 minutes away in route. The technician was professional friendly courteous nicely dressed. He discussed my options with me and I made a decision as to what repairs I wish to have done.
I am happy with the overall service customer wise and the work done and would definitely call Carter's my plumber for other needs
We we referred to Jody and Carters My Plumber from another plumber who wasn't able to work on my home water lines. The office has been pleasant and understanding since my calls started in December. We formatted a plan for the leak, he added a military discount and we were so happy with the work. The employees were great and kept in close contact all day. They stayed and helped me do the application for the credit card through syncrony which is a wonderful card. The interest rates are better than I've ever seen for a home credit line. We got a 9% apr until paid off but they have no interest for 18 month option and others around 3% and 5%. The plumber stayed and texted and emailed all the photos without me even having to ask.
They work was done in less than a day which was wonderful and we are so happy happy we shopped around for quotes for an entire week. They were weren't the lowest (which was a small small shop) but they were runner up and we are so happy with our decision.
We received a thank you letter (hand written ) for our business with a Valentines Day gift card to Starbucks. it's the small thing and this company knows it!
Keep up the great work Carters My Plumber.
We moved into a house with a root in our sewer they were amazing working with us and our title company. Then they came out right after settlement and did the job in one day! They were all so polite. If I ever need any other plumbing work I will always use them!
Linda T.
05/07/2021 12:00:00 SA
Used Carter sever times. Have aways done fine work at a fair price. They stand behind their work and ensure the customer is satisfied. Brad is top notch and we'll always request him when we need service.
Dave T.
Carmel, IN
Two plumbers came out to my daughter's house to reseat a toilet, install a water softener with plumbing already in place, and install a new vanity/sink. My daughter called to go over the estimate with me before authorizing the work to be done. When she told me it would be approximately $700, I thought that was reasonable. But then I was told that was only for that day's charges because they had to come back to install the water softener. The total was over $1800! I asked to speak to one of the plumbers for a breakdown of the estimate. One of the charges was $198 for them to go to the hardware store and pick up a couple parts! Yes, they wanted to charge almost $200 to pick up some parts!! When I told them to forget about it and we would find someone else, the plumber frantically tried to talk me into using them and said he'd take off 20%. When I told him that still wouldn't work, he wanted to know what I would be willing to pay. I wouldn't have had them do service for any price with them trying to rip off my young daughter and then play The Price is Right with me over the phone. I was told the service call would be $29 if we didn't get the service done. When I told them we were declining service, they tried to rip us off again by saying it would be $49 for the trip charge. I don't know what is going on, but $1800 for three small plumbing jobs that would take a couple hours is astronomical, and I was shocked that a locally owned and operated company would be double the price of the next estimate I received. And to be charged $200 to go down the street to the hardware store was completely unbelievable. It's the plumber's job to have the necessary parts, and if they don't have the right parts, it's their job to go get them or order them to repair at a later date. I am attaching a picture of the estimate. Maybe someone can explain why the prices are so much higher than the subsequent two estimates I received and why my daughter was going to be charged almost $200 to pick up parts. I am very disappointed in Carter's Plumbing and expected better from a local company.
Storm R.
04/10/2019 12:00:00 SA
I cannot rave about them enough! We scheduled the installation of our gas water heater for 1-3. The gentleman were here at 12:15 and were very professional. They reviewed the cost that we were quoted and honored the quote even though it was off. They quickly installed the new heater and hauled off the old one with the cardboard box from the new one. They shared maintenance information to keep the new one in shape. Brandon and Todd did an amazing job!
OMG. Finally, professionals who tell you when they'll arrive, show up early, tell you all your options, what it will cost, are friendly, knowledgeable, efficient and clean up after themselves.
I had my 25+ year old toilet replaced in my house built in 1925. Brendan & Ryan arrived, assessed the situation, gave me the price options and did the work. Did the whole job on a FRIDAY afternoon (when most people want to beat feet for the wkend) in about an hour. All that and a ten year warranty.
Five stars isn't enough.
Highly recommend Sean Mooney of Carter's My Plumber. We had some ongoing floor drain issues (that were not staying fixed). A friend referred us to Sean, and we are so happy with his work. Extremely thorough, knowledgeable, and service oriented. Very reasonable price. Ours was a drain issue--older home (built in 1947). But I now plan to call them for everything. Their service level was super impressive from the call back by Tonya (after business hours) to the work by Sean. I haven't seen this level of service in a very long time!
Kim B.
02/10/2021 12:00:00 SA
I called Carters to schedule appointment and the gentlemen that I talked to was very pleasant. The appointment was schedule for same day and Brandon arrived in mask due to Covid he was very professional and informed me of what he was going to do. The repair was quick and problem was fixed so if I have any other plumbing issues I will use them again.
We found and called Carter's My Plumber after another company charged us several thousand dollars to replace part of our main drain but it was still clogging up. Carter's sent out Sean, and I can't say enough great things about him! He is the unicorn everyone wants in any kind of tradesman: Totally reliable, extremely knowledgeable, excellent communicator, punctual, completely honest, fast AND thorough, patient, professional, honest, friendly - basically all the good things. He not only listened, he asked good questions, and encouraged us to ask more. He texted videos of the work he did (scoping the line) right after he was done so we could decide what to do right then. Sean is a rare breed who clearly takes pride in his work, and IMO sets the example for everyone regardless of what we do. We never once felt like we were being conned into paying for additional unneeded services. I RARELY write reviews for anything, but this guy and the company have more than earned this.
Called at 7a for a plumber to come look at my leaking water heater. Talked to answering service. Jody called me back around 7:25 and said someone could be here in 1-2 hrs. 1.5 hrs later I got a text that someone was en route. About 30 min later he showed up. No introduction, just said Hi and walked inside. I explained the problem and what I had done thus far to the water heater. He turned a couple knobs and asked a couple questions. Then said it needed replaced, it couldn't be fixed because there was no way to get inside it and repair it. I asked for an estimate. While he was writing it up, I called a local company and they quoted $800 cheaper. I told the Carter's plumber and he said oh wow, our water heater cost more than that. I can't go that low. He contacted his boss to see how low they could go, but still didn't come close and the warranty was dropped way down to even get that low. So, I just paid the estimate/call out fee and that was it. The nice thing though is that if I had gone with Carter's, the price included the water heater, install, take away and a 6 year parts & labor warranty.
Called Carter's out for a new gas dryer instal and hookup. Very friendly customer service from the first call. The technician called before our appointment and was right on time. Very pleased with Carter's My Plumber.
Steve G.
07/12/2018 12:00:00 SA
OVER $400.00 TO RESEAL TOILET!
A toilet in my house had a small leak from the seal on the floor. I called Carter's My Plumber to request an estimate to reseal it. They told me $273.00 over the phone. It seemed a little high, but I made an appointment for the next day. The plumber that arrived was a nice young man, we like him. The only extra parts were for a new shutoff valve on the water intake line next to the toilet (a $5.00 part). Somehow, my bill soared to $411.00! For that amount of money, I could have purchased a higher end toilet from Home Depot and had them install it. So, I'm very dissatisfied with what I got for my money. The bill should have been $273.00 and maybe another $20.00 for the shutoff valve (including labor). So, before you call the plumber, think Home Depot or Lowes, get a price on a new toilet including installation. I think you'll be MUCH happier.
Lora S.
07/12/2020 12:00:00 SA
Didn't fix my issue. I fixed it my self. Save your money. They were to set up our new washer dryer, but didn't remove the bolts that hold the drum to the washer in place. They could of broke our new washer.
Mike S.
04/09/2018 12:00:00 SA
Did great work for us on replacing a water heater. Quick, professional, courteous, friendly, and affordable. Highly recommend this local business!
Spark y.
05/06/2016 12:00:00 SA
Called at 3:30 came right away. Quoted over the phone and did not try to sell us on a program.
Friendly clean cut staff.
We had a long running issue with our main line that turned out to be a ATT cable through the line. They took pictures and had us up and running. No need for us to be present for the work to be done.
Hope we never need them again but they are who I'll call.
This plumbing service came out to my home with a 1 day notice of calling them. I had a water meter pit that needed maintenance. After receiving 4 quotes from other plumbing services, they gave me by far the BEST deal! It was so reasonable that it was unbelievable.
The customer service via phone and in person was awesome. This company was not like the other big name companies. They were very personable and wanted to actually help out instead of having an objective of sucking your pockets dry.
I can't believe that I was not referred to them by anyone locally because they were a godsend. I will from now on use them as my plumbing service with no questions asked.
Everyone from Joedy (whom I spoke with over the phone) to Jason (the guy who came out to do the work) was AWESOME!
Feel free to message me if you have any questions or need a reference.
Called them out to put a drain in for my clothes washer. The guy looks everything over then goes over the plan and gives me a price. He also notices my hose spigot could use changing, shows me why pointing out issues with it. Gives me a price of $294 for just the spigot and can be done later. So I agree to the drain install price and he comes back out a few days later but tells me he's not sure if it can be done! He calls his manager who comes out and tells him how to do it, which was the way he told me HE was going to do it. It gets done and works fine. I call them a month later and ask to get the spigot changed now and how much was that again I asked? $294. I said go for it. They send the exact same guy out that showed me the problem with the old one. He tells me it should be $394 because of how difficult it is to get to! He was the one that looked at it in the first place! Felt like he was trying to shake me down for $100 more. Nice guy good work but not exactly trust worthy. Probably wouldn't use them again.
Whoever drives truck number 111 Should Not drive anymore for your company. Not only he's dangerous but he text and drive at the same time. Saw him cut off numerous people and then he started tailgating people when they honked at him. He would often hold his phone up like he was videotaping or taking pictures of people that took offense to his driving.
Called Carters earlier in the week for a quote to shorten a gas line for our grill. Todd was professional and courteous and was able to do the job right then and there. He was quick and efficient, and the price was extremely reasonable. Very impressed, will definitely use them again!
Stephanie D.
04/04/2016 12:00:00 SA
Loved that they sent a bio of the plumber before he came. He was early and dos the job fast. I even paid less than he originally quoted. Will only use Carter from now on
Paul and the team at Carter's saved the day. After many awful experiences with companies no showing appointments, giving inaccurate troubleshooting, and generally fear mongering about our lack of water, we could tell immediately that Paul was the real deal. He showed up and did a little trouble shooting, but after years of experience was able to conclude that the well pump itself was the issue. Not a cheap fix, but we decided to move forward and replace. Even when they hit a wall because our old pump turned out to be stuck, Paul knew what we should do and who to call, and worked with the second party company to prioritize our job. Although we ran over into a second day, they showed up early the next morning, got to work, and came up with a solution that did NOT involve drilling a new well when our old pump broke off during pulling. We have water!!! Thank you Paul and team for doing the job right and being transparent along the way. We will be calling Carter's for any future plumbing needs!!
Great customer service! Josh S. was great! He was on time and very knowledgeable! He also answered all my questions! Would definitely recommend and will use again in the future!
I have used Carters for about 10 years. Everytime, the work is done successfully. I trust their diagnosis of the problem and they offer two solutions: 1. economical and 2. higher quality. I have chosen both depending on the failure and the type of inconvenience the failure presents. They also offer a qualitative rating of the economic vs. the higher quality solution.
These guys are great. They are always prompt, courteous, and knowledgeable, and get the job done right the first. Just had a tech come to check my sump pump back up system after an inspection report said the back-up didn't work. Tech quickly found it in working order, explained how it works, and gave me a written explanation to provide to the inspector. Great service! I'd recommend without hesitation.
Andrea G.
12/02/2013 12:00:00 SA
While I do feel that Carter's is a little over priced I've had good experiences with them. They have now installed a tub drain and a water heater in my house and they've done great work. I've never had a problem getting them to come out. In fact they have always been available the same day and have all the supplies they need in stock. They still have that small local feel to them sending thank you notes and small gift cards after works completed and they don't charge to come out and give you an estimate. They have become my first call if something goes wrong.
Great group of people. Came to the house and replaced my water softener. Made another trip to the house at no charge for a quick inspection on another matter.
Laura W.
04/12/2014 12:00:00 SA
from the very first estimate, to the last detail on the services completed, we were pleased with Jamie and his staff! we had quite a bit of work to be done on 2 different bathrooms and everything was very clearly written out on estimate, explained to us and we knew exactly what to expect financially. when the work was scheduled to be done, our daughter ended up being sick and they were very considerate and offered to reschedule(but we didnt!). they were very clean and polite and did a great job. they were very patient with us and answered all our questions and let us peek in at the work they were doing all day. the problems we had were solved, looked great and the whole experience was positive. the man they used to complete the drywall installation also did a great job and carter's came back the next day after he was finished to take care of the final details. we are so thankful for the good work they did and the way we were treated :) would definitely use them again and refer them to friends. they even sent us a thank you note after the job was done and a small gift card as a thank you. thanks jamie, kelson and staff!!
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