Peterman Brothers

Our Air Conditioner was over 20 years old.  After doing research on several companies, we decided to go with Peterman.  I met with several employees of them and was impressed with all of them.  They educated me about a replacement system. They explained what I could expect from the company and they lived up to all expectations I had.  They were very responsive. My previous service provider was getting to a point where I could not get a quote from them. I definitely recommend you have Peterman give you a quote.  They probably won't be the cheapest quote.  From my experience, I will continue using them for all my HVAC, plumbing and electrical needs.

I've had 2 experiences with PB in the past 14 months, here they are:

Feb 2022, the expansion tank on my boiler was leaking. Peterman's came out same day and confirmed it faulty, also noticed that my relief valve was rated for the wrong PSI (probably would led to the leak) and even said he could replace the embedded thermometer. Next day he came with the parts and knocked it all out, reasonable price. I was happy.

Apr 2023, pilot light on water heater wasn't staying lit. I checked it all including electrical readings and knew it was the gas control valve. PB came out same day again, awesome. $85 later he confirmed it was the control valve (duh). Here is when I lost faith in PB... instead of focusing on the repair, he tried to sell me a new unit that he had on the truck for $2300+... Said he could replace the valve but would have to call around, not sure if they have one anywhere, might not be done before the weekend and was quoted $900 for that, oh and he couldn't guarantee the work, said if it leaks again and it probably will that I'd be just throwing money away (scare tactic). Nice guy, but told him I'd think about it. Went inside, quickly found the part online (common part) and had it overnighted for $150 total and put it in myself in about 25 min (6 screws, 4 fittings, 3 electrical connections, some PTFE tape and a drop of grease). I really didn't have the time for this, honestly I did it out of spite.

This is not on the technician at all, he seemed very knowledgeable and was very friendly. This is about PB's unnecessary structured tactics and shameful sales programming injected into their routine services. I'm sure the quality of work is fine, but integrity and ethics should come first and those appear to be last priority to Peterman Brothers in this last case.

Bummed because after my Feb 2022 experience I thought I found a respectable service company I could finally rely on and recommend to people.... back to the drawing board I guess.

Peterman Brothers replaced 3 electrical receptacles/outlets for me. They were there for 1 hour. They charged $440. homeguide.com and other sites say that $50-130 per hour is the rate for 1 hour. The math does not add up.

So I called Peterman with the hope to have this explained to me. Morgan (receptionist I believe) answered and said I'd get a call back. It has been a week and...no call. I also emailed them. No response.

I plan to go elsewhere for my rental units in the future.

-Dustin Ayer

We recently had an electrical outlet that caught fire. James, the electrician from Peterman Brothers came out promptly to diagnose the extent of damage. He was very thorough, knowledgeable, kind, and friendly. He explained in detail and answered questions with thoughtfulness. The estimate was reasonable and I would highly recommend the Peterman Brothers for all of your service needs. This is an excellent company!

We accepted an offer on our house.  The buyer requested an inspection.  Based on those results we needed an electrician to help us address/resolve issues.  James with great respect and professionalism, listened to our concerns and offered solutions that we understood with options to accomplish our end goals.  He expertly represented Peterman Brothers.

They were on time and did a great job

I had a leak under our sink and Peterman said they could come that day with a normal non-emergency fee to fix it.    The service fee would be waived if I had them fix the issue.  The parts needed were less than $100 and they gave me an estimate of $800.   I refused the price and they dropped it dramatically to around $500 if I would join their service membership for $30/month.  It included heating and cooling inspections and tune ups.  While the price was still very high for the 1 hour of labor and parts I accepted as I needed it fixed quickly.  

Fast forward to getting my AC inspected.....August is the first available date.  What a joke.  The man on the phone even suggested it is the preferred time of year to inspect the system so it is ready to go next spring???  

I asked to have my money refunded as I needed my system inspected now and of course they refused.  Not only were their plumbing prices outrageous the promise of being part of their Protection Club and having priority service and discounts does not exist.  And as many others on this sight have stated, they continue to not return calls or do what they have promised.  

What a lack of character, integrity and leadership.  Buyer beware!!

Services Done: Water softener installation, air duct cleaning

Peterman Brothers is a great. Their customer service is stellar and they are open 24/7 in case of any immediate needs. When we called them, they were very diligent and were able to send someone out to our house within 1-2 days.
When they came to our house, they texted us a picture of the person coming and their name; this was a nice touch and made me feel safe! I also noticed that they always wore shoes covers when coming inside the house. Upon inspecting our home and figuring out our water softener situation, they were very helpful in giving us knowledge about the situation itself in detail.
Due to the way our house was built, they ended up having to install plumbing pipes and a main water shut off valve, along with the water softener. When they were finished, they also left us with salt in our water softener as well to get us started.

Overall great service and business! I enjoy how patient they were with all my questions and concerns. They did a good job explaining the process to me in detail and got the job done. Great experience!

So we had to get our furnace & dryer vents cleaned out due to an intentional fire which was set last week! Peterman Bro came out and inspected our unit and advised us that they recommend that we get everything cleaned and disinfected before turning our furnace back on.. Peterman was able to get technicians out within a week and they came in and cleaned everything Brooke & Tristen were both knowledgeable and friendly. They even were so attentive that they recognized my daughter was upstairs working and was able to clean our upstairs bedroom vents without interrupting her! Now that's talent! So if you're ever in need of a company to clean your vents or even tune up on your furnace make sure you choose Peterman Brothers

They quoted me a price on a new HVAC system of 17K, then two days later called me back offering employee pricing and dropped it to 13K on a Bryant    Evolution. When I agreed, and scheduled they called me back saying an engineer had to come out who then tried to add labor to change things up because the unit I wanted was not in stock and they now needed to use another unit. When I said that was what was quoted and you should stand by your quote they did not. Bait and switch system here and unethical. Also lesson learned that you should not accept first price from them as they have several thousand dollars of pure profit built into their pricing.

I was hesitant to work with Peterman because I generally think any company with that much advertising is ripping you off. However, we have had nothing but good experiences with this company and their professionals. They are not the cheapest option but they are fast, communicative, straight forward and really take care of the customer service. For example, both times we used them this year they handled contacting the parts company to get the parts sent under warranty. Other companies told me to call the parts company. A small thing but makes life easier when I already have problems on my hands like ice cold showers or no AC! You do pay more but the service is worth it in my opinion. I don't feel ripped off and I trust them!

Peterman sold me, Lemon of air conditioning unit, not even 2 yr old, now they want to keep charging me to come to my home to fix it, they don't come when they say they are, customer experience was suppose to call, that never happened. Inexperienced workers. They want to sale you service contract, because their quality of work is so poor.

Here is my disastrous experience with trying to schedule a service call with Peterman Brothers to repair our HVAC System.

In  early July 2022,  I had PB inspect our HVAC system at our home. They found an issue that will eventually cause our system to fail. They quoted me a price of $1,400 and said that if I called them within a month to schedule the service that they will deduct the $85 inspection cost from the bill to repair. I called them at the end of July to schedule the repair. When I called I was told to expect a callback from a Resolution Specialist to schedule my repair. The Resolution Specialist called back later that day and left a voicemail message. I called him back shortly after and left a voicemail message for him. He never returned my call.

Time marches on and no callback. So on October 11, 2022, I called again to schedule the repair to our furnace. Again I was told that a resolution specialist would call me back to schedule the repair. It's now Saturday, October 15 and I have yet to receive a call from Peterman Brothers. And to top it off, twice since my original call this week, I called to ask why I did not get a callback- each time they reassured me they the resolution specialist will call soon.

Their ads on the radio/ TV promise  to expect excellent service. But don't you believe it!

After this experience- I will be having Williams Comfort Air service our HVAC system.

Actually they deserve a NO star rating.

Easy to schedule. Nice auto reminders. Even asked if we wanted service earlier. We were first appointment. Joshua arrived on time. He explained what he was doing and provided tips. Everything was completed quickly and efficiently.

BEWARE!  Paid these guys $11,000 for a new HVAC system in November of 2020.  It gets serviced every 6 months.  Peterman Brothers came out on December 2, 2022 for the Fall service.  The guy brought the capacitor to me and told me it was out of range. They sold me an $11,000 system and wanted over $200.00 to replace a part you can buy on Amazon for less than $15.00.  So instead of installinging a new $15.00 capacitor, he put the old one back in.  It would have required the same amount of labor to put in a new one.  And forget about their 100% Customer Satisfaction Guarantee - means nothing.  When I called to lodge my complaint I was told a Customer Experience rep would call me.  Never called.  I called back and asked for the Customer Experience rep who said she needed more time to look into my issue and would call me back.  Never called me back.

Similar to other reviews. Had a new unit installed yesterday (Thursday) in my house located in Columbus. Realized it wasn't working by Friday morning because the inside coil was completely iced over. **with a new unit**. Called 4 different times and got the same answer each time...the earliest they can get out is Tuesday due to it being Labor Day weekend.  Either they failed to install properly, or it's a faulty unit. In either case the customer service of Peterman is lacking.  This goes without saying, but obviously they should stand behind the install and their equipment and work to correct it in a timely manner (less than 24 hours max).  You might get lucky, but do you want to roll the dice on cooling your home in the summer?  Keep in mind, they won't hesitate more than 1 day to get a comfort advisor and install technician to your house because they prioritize taking your money over ensuring you have quality service or quality units.  

I did however get more insight on the company and their best practices. I was told by the last representative that they no longer require on-call technicians, but rather make it optional to the techs. What this means is - there may not be a tech in your area that wants to make OT so you may be out of luck until your scheduled date (could be 4 or more days like in my case). Consumer beware, if you need quick service Peterman will not provide it.

Have been pleased with Peterman Brothers for most of their work and routine maintenance calls we have had them do. Don't care for when routine maintenance is being performed that the sales pitch starts for new equipment is highly recommended or current equipment should be replaced even though the equipment is working fine. Doesn't matter what kind of business it is I don't care for that kind of customer service. There is a difference if they would say we recommend soon or in the future this be replaced but just don't give the hard sell. Other than that Peterman Brothers is a reputable company.

This place sucks. I had a gas leak in my furnace pipes they came out and only fixed 20 % of the problem and changed me out the butt and it still leaks now they want to change me out both my butt cheeks and then some They are way way way over priced and didn't fix the problem. I got someone else to fix the problem and stop the leak. I will never ever use them again

The installation crew didn't check to make sure they had connected power correctly.  The furnace went out less than 30 minutes after it was installed, and that is when Peterman got extremely problematic - not wanting to send people out for multiple days, initially saying that nobody could come out for 4 days.  Once they agreed to send someone the second day (after arguing with me for 45+ minutes) they then cancelled without telling me, and acted confused when I called and was upset that nobody showed up to the appointment.  
My youngest son woke me up worried about how cold his bedroom got, and there was nothing I could do except give him extra blankets, because Peterman brothers couldn't be bothered to fix their mistake in a reasonable time frame.

Update, it took two months to get fixed and had to be reinstalled multiple times. I do not recommend this company.

My experience with Peterman Brothers has been nothing short of a disaster.  Late last year (2021) our aged A/C system started to struggle. We waited until late spring to have the system serviced.  we chose Peterman Brothers.  The first technician that came to our home seemed knowledgeable, was kind and courteous and did a thorough inspection. We found that the heat exchanger was cracked and needed to be replaced before we used it again, he also tested the HVAC and said we should be good to go. We signed up for their gold service and knew that things might no go well when the first warm day came.  Well, the first warm day came, turned the AC on and it did not work.  We called Peterman and asked if the could send a sales a salesperson to our home, we needed/wanted to replace the aged system.  The sales person was very good, we agreed upon replacing the entire system. A few days later the install team showed up and got to work.  Everything seemed to be going well this day, they were having some struggles with the wiring, but assured us when they left we were good to go.  We had purchased a top of the line product, due to the set up of our home, we went with a zoned approach.  Install day was cool day, windows open as were the next couple of days.  We turned the AC as we had a rather warm/hot day coming and no cool air. It actually was warmer inside that outside.  We called Peterman, they sent someone right to discover the actuators had not been connected during install. This technician assured us we were good to go now, in and out in 20 minutes, house should cool down during the course of the night evening. It did not. It took 17 visits from Peterman, 17 days of coming to our home where someone had to be home, to get this system to work. Each visit was something new that was wrong. We had engineers, electrician, mangers, technicians, customer service people in our home. At one point there were 10 people at once in our home to figure this out and it still took multiple service trips and calls to get the system to work.  I will say, Peterman rewired our home on their cost and ran new ductwork at their cost, but only after multiple visits and so much confusion on their part.

Now, 4 days after the install, our water heater decided to join the fun and quit working. At this point, we had not had any issues with Peterman Brothers, so we went with them to replace our water heater and we went with a tankless option.  They check our  gas meter, ran new gas line the water heater, and everything seemed fine.  A few weeks later, we have family coming into town for our sons graduation party and they are staying with us. I walk out into the garage to find the water flashing red and no hot water.  I called Peterman, they could not get someone until Monday, mind you were are now having them to our home on a regular basis for the AC system that is not working.  My son, plays around with the water heater and gets it working for the weekend. We still have Peterman come out on Monday to check the water, as the HVAC team was already coming Monday, to find out they gas line itself they install was too small and the gas meter needed to be upgraded to allow more gas flow. Peterman Brothers did assist us with convincing the gas company to come out and upgrade the meter for us as they did not want to do this based upon our call to them.

After speaking with different managers and customer service folks, Peterman Brothers stated they were working on providing us with some money back for all of the issues we had and apologized.  For 17 days of my wife or myself and my young daughters summer break of having to be home, Peterman called and offered $1500.00.  We spent over $40k with Peterman in the matter of a week, then spent 2.5 weeks stuck at home while they figured out why they couldn't their system to work.

Then here are today October 7th.  Its going to be in the low 30's tomorrow morning, so last night I turned the heat on for the first time and woke to a home that is was colder than when I went to bed.  The heat exchanger, the A/C system and the water heater, not one product has worked.  $1500.00 for half a lost summer, for time off of work, for frustration and bewilderment  that the professionals with the 5 star guarantee could figure out.

If we could give negative stars we would, if we could warn all buyers to beware, we would.  That $1500.00 dollar check that took three weeks for Peterman to send, is still sitting in my kitchen, in the window, as I find it funny this is the best Peterman can do.

Buyer beware of the 5 star joke that is Peterman Brothers.

Worst, most unprofessional service I've ever had. We waited over 13 hours for a tech to arrive, and were told at 9pm after calling multiple times to see that they were still coming that we still had a tech on the way that never showed up and then emailed us an invoice at 10:30PM! Staff is a joke. Told me that it was exaggerating that it felt like they could be here at 1AM.

One person replaced my tub drain. He used about $40 of parts and was at my house just under an hour (I timed it). When the bill seemed high I asked for an itemized invoice. This is what the company sent me. Pretty sure I'm on a prank show. I was told how much it would be, but assumed it would take a long time or use more parts than I expected. Nope. Just hilarious extra fees.

I woke up a few days again to a gurgling sound in my toilet as I was taking a shower. I didn't think much of it, thought it was a clogged drain from hair, I have long curly hair.

Come to find out my sewer is clogged. I called on Sunday. My mom swears by this company. Someone could have come out but I waited until Monday morning. The gentleman were very nice. Educated me along the way and made sure I understood what was happening and why they were doing what they were doing. I've got roots in the line and old clay pipes going out to the sewer line.

I was offered a great deal with good financing. They will be starting work within 48 hours.

Thank god for Petermans. It feels good to have a company you can trust that's honest and explains how things work. Best of all, they do it all: Air conditioning, plumbing, electric, HVAC, water heater.

This could have been a bad day but I feel relieved.

How are these people still in business? Because they are buying up advertising time on news networks so when people have a plumbing problem, Peterman will be the name that comes to mind. It's a smart ad strategy. However, the workers are so dishonest and maybe it's because the commission is too good to pass up? I had 3 different guys..2 workers AND a supervisor all lie to my face and tell me I needed a new pressure relief valve. All I needed was a new gage for it. The supervisor tried to sell me a hot water heater that cost twice what one would sell for.  I had a feeling he was ripping me off... I got one for less than half of what he quoted me. All I wanted was for one of the owners to call me so I could be heard. But they absolutely refused. So now, I tell everyone I meet that these people are the worst of the worst.

Less than 0 stars!!!  We has a heating and air system installed in January.  By the end of February we have started to have issues.  We have had 5 service techs come out with no resolve.  They came out Friday March 17th and could not fix it.  Told us they would come out Monday.  This weekend the temps have been in the 20's. What company does not service over the weekend to fix something? We started posting comments on their Facebook page.  Peterman Brothers deleted all of our comments.  Who does that? We have had no phone calls,  no emails,  NOTHING!!!!  POOR CUSTOMER SERVICE!!!!!

There's something about owning a home that causes you to have an immense fear that the sound you just heard is actually a massive money pit opening up. Peterman has brought us some piece of mind though and we love working with them. We had them come to check out our AC and the team was prompt, super nice, and took great care of us. I have been really impressed with their commutation which makes booking them to come out and follow-up near seamless. We opted for a yearly plan with them so that we can keep on top of things throughout the year. Wouldn't go to anyone else!

Call peterson's brothers to do electrical work on my home. They showed up while I was at work. I get home they only worked 4hr put in 8 outlets and charge us $1,700. My wife had already payed. I call many times to ask for justification for the bill. They ended up getting mad at me and said they would never work for me again (like I would ever hire them again). DO NOT HIRE THEM!! Crooked company in my opinion. I hired a local electrician and he worked for 3hr got everything fixed charged $350! He said Peterson's brothers ripped me off.

We got a written estimate from an employee of Petermans. He printed out the estimate while he was here and gave it to us to replace a 2 ton electric furnace. The estimate was for $4,200. The employee Kevin Mucho left a company folder with all the information about the company and the estimate and his business card. We had a repair done costing us $288.00. The company DID NOT provide an estimate for the repairs and the tech said this amount would come off the furnace installation. NOT five minutes after the employee left from the repair we got a phone call from Kevin Mucho telling the estimate he had given us was not valid. We have reported this to the BBB and the AG. asking for our $228.00 back. We are senior citizens and do not appreciate Deceit, Deception and Lies!! We feel we have been SCAMMED!!!

I'll let you decide whether this is overpriced. I believe it is.
Background: Koehler single handle shower, water not getting hot. I communicated during service scheduling I believed it was the cartridge that needed replacing, which turned out to be accurate.
Invoice explanation-
Diagnosis fee $85.00
Labor & materials $305.95
Overhead expenses $244.76
Profit $61.19
Total bill $696.90

Had to have whole house replumbed.  Peterman was here when they said they would be, very professional, knowledgeable and friendly.     The lead plummer, Norman, I'd a real asset to Peterman Brothers.

I wrote a review on my experience with Peterman's on Yelp and BBB. I received a response from the supposed owners on each site. The responses were from two different Peterman's owners but were worded exactly the same. Doesn't seem like much personalization to me. This response speaks for itself. They only are out to get your money. Don't waste your time or money on this company.

Having replaced two furnaces at my duplex the year prior, I made it a priority to schedule the AC check that was part of my annual memberships. Instead of checking my AC units, the technician inspected my new furnaces. For context, it was above 80 degrees that day and predicted to soon reach near 90. Sure enough, about two weeks later, after not hearing from the customer experience team to reschedule and address the confusion, the AC blew on a 90+ night. So, I called Peterman because 24 Emergency Service was also part of the memberships. I was told it would be NINE DAYS before a technician could come check the unit, take it or leave it. This resulted in having to spend nearly $500 on a stand alone unit because my elderly tenant needed sleep and feared of health issues resulting from the excessive heat.

When I called Summers, they stayed on the phone with me and made sure I picked the correct portable unit that would fit the windows in my unit. They were there 12 hrs later to check the unit and make the repair and gave me the member pricing because they felt awful about my situation.

Peterman promise is 24 hr Emergency Service. That does not exist.
Their website claims they'll make it right. That is an outright lie.

Don't use this company.  They will rip you off. They charged me $2200 to replace a 50 gal gas water heater, which is at least $1000 more than I should have paid.  I found out later that this water heater is less than $1000, and when I asked for a breakdown of where the other charges came from, I got no response.  I was told someone from the Customer Experience team would call me back and I'm still waiting.  I feel they took advantage of me because I'm a female.

I needed a minor repair on a pvc drain pipe that would have taken 15 minutes and needed less than one dollar in part. They wanted $97.00 to do the jfix a repair of a job they had had originally installed. What a rip-of! The repairman spent twenty minutes on the phone trying to get approval to do the repai. He spent more time on the phone than it would have taken to do the repair, and the cost of his time would've probably been close to the amount they wanted for the repair. This was not only cost inefficient, but also lousy customer support. Peterman Brothers installed a new furnace, water heater, and air conditioner less than three years ago, but I'll call someone else the next time I need service or. new equipment. They just lost a customer!

A year ago, we signed up for their service plan for our daughter, which is $12/month, because we don't live in Indiana. Last Friday they installed a new air conditioner.  They had to remove the furnace in order to complete the installation.  When my daughter got up this morning,  the furnace wouldn't come on (it's only about 2 years old). It was 63° in her house at that time. It's going to get down to 29° tonight. When she called Peterman, she was told by a very rude person, named Denesha  they could come out until tomorrow.  She explained that they did something wrong to the furnace 2 days before.  No matter.  They can't help her.  I them called,  not very happy,  and also talked to the snotty Denesha. I wanted to speak to a lead tech, but no,  I got her office mate. She was also not nice.  Can't help.  Doesn't even want to try and help.  If my daughter's pipes freeze tonight,  I guess they'll want to charge her for that too. Terrible response for something they caused.  Let's see if the owner bothers to call me about this situation they caused and refused to come out today to remedy it.

Peterman offers a 'membership' in which you pay a monthly fee and get certain perks.  This review is written because I told Peterman to cancel my membership in this 'club' and they never did.  When I called to ask about this, I was transferred to a manager who asked me when I made the request. Amazingly, I did remember when: it was four months earlier. He said he would review the call and get back to me. He did. He said he listened to the tape and that I did, in fact, request cancelation. But since I never confirmed this in writing he could not refund my fees.  Did he also need it notarized?

Unrelatedly, one of their plumbers told my tenant that a clog was due to a feminine hygiene product being flushed down the toilet. Common enough. He then told the tenant not to flush used toilet paper down the toilet either!  For God's sake, why would anyone, much less a plumber, recommend that?  Maybe the tenant should save all the used toilet paper for Peterman to come pick up.

Let me start by saying the technicians have been very professional.  That being said, at first Peterman came to fix a leak and quoted me a price for a maintenance plan,  I informed the tech I had 2 HVAC units.  He said no problem it was still residential.   Upon arriving for AC maintenance they tech stated I didn't have the right plan for more than one unit.  So, I upgraded.  When the tech came for Heating maintenance, she cleaned both units and quoted me a price for duct cleaning.  I thought it was hefty but I agreed and paid a non refundable deposit.  Upon arriving today for duct cleaning, they asked why I was only doing 1 unit, I said I was quoted a price for the house and it wasn't per unit.  Never did the tech say per unit, just getting the ducts cleaned.  My house is only  2400 sq feet, it's not big, just has an addition.  They wouldn't honor the quote I was given, still wanted me to sign stating they did some work (which they didn't) and I would pay.  I wouldn't sign and they left.  Seems the techs are not very informed of the policies and it's been an ongoing issue.

I put my details in to Yelp seeking quotes.
The person who got back to me from this company was from a different department and couldn't forward me on unless I created an account with them first.
I just needed a quick price, no hassle. IF I decided to proceed, than I would have been happy to create an account, but not for a simple estimate.
I decided not to give my business to a company that makes the process unnecessarily complicated.

Last month they came out and gave us a quote to replace furnace and heat pump. we had issues with new system running constantly. We had them come out 5 times and always found something not set right. First time they came out the heat strip was not hooked up. the additional times they came out they adjusted blower settings replaced the new thermostat. The system would not reach set temperature. The last time they came the Monday after Thanksgiving and made some more adjustments it has been working okay. Getting ready to call them again as last 2 days it has ran continuously again. Cost little over $12,000.00 and suppose to be energy efficient.     Not saving money like this. They need to get this fixed. I will not be recommending them to anyone. No follow up calls to make sure everything is okay.

This company said they could work with my schedule. They couldn't finish the repair before I had to go to work because they had to pick up the part. The repair man said he would pick up the part and come back the next day to install it on my day off. I have been waiting all morning for them to show up but no show. I called them to see when he was going to get here but was told that another repair man took my part and they can't do it today. It is Saturday and my next day off is Thursday so I have to go with out heat for the next 4 days because of their mistake this was very unprofessional and would not recommend them.

Excellent service from the moment I called to inquire about an estimate, very different than other companies. Joshua Purcell was very professional and friendly. He took the time to explain things to me with the plumbing. He was very honest with his suggestions on how to address certain items. Other companies where wanting to change other items that we're working just fine or tried to upsell me on stuff I did not need. After talking to Josh and looking at the items other companies looked at, he gave me a much better solution along with an in depth explanation. Overall they were the most professional company and the only one that left me with a good feeling. I will be going with Peterman brothers for new water lines in our new kitchen/bathroom & our heating and cooling needs.

Very knowledgeable. They do great work. I highly recommend them for plumbing, HVAC and electrical.

We needed something fixed within our water meter. Citizens Energy even told us how it could be fixed, we just lacked the skill set to fix it. Peterman quoted us $4600.00 and stated this was because they would need to excavate. This was false! We ended up having a relative come down to fix and it cost us a total of $10 for the parts that needed changing. NEVER going to Peterman again. Already $7000.00 in the hole with them over a different repair a few months ago. They probably scammed me then too.

*company does not honor their promises* I hired this company to do a full home rewire on my home. I passed on a much cheaper offer, because I wanted the best service I could find by going with Peterman Brothers. The initial estimate was that the job would take four days to complete, then it ended up taking almost a month. I was told a few small holes may need to be cut to run wire, then it turned into every room having several holes and very large sections of walls and ceilings being torn out. Their technicians left feces and snot covered toilet paper in my bathroom. They kept leaving my doors and windows open, in the middle of winter, even after I complained to their customer service about it. A scrapper in the neighborhood saw my door was left open and walked into my home, seeing all of the expensive items in my home and asking the technicians for scrap. Huge safety issue for me, now that the scrapper knows I have stuff worth stealing in my home. The customer service manager guaranteed they would send out a cleaning company and repair crew to clean my home and repair all the walls and ceilings. Now, I just got a call from someone else in the company that said they're backing out of that promise, and won't be following through with their promise to repair my home. From start to finish, using this company has been one headache and issue after another. The only solace I've had this whole time was their promise to repair my home, and now they're saying they know the promise was made but they won't be honoring it anymore. Steer clear of this company, and hire someone else for much less. At least hire someone else for a far cheaper price. That way all the poor service and broken promises won't sting as much. Since you'll feel more like you got what you paid for. I'll be getting with a lawyer and seeking damages to my home and the upheaval in my life during this whole process.

My 81 year old father had signed up for a plan for yearly maintenance on the HVAC system.  In December, the house was sold.  He has been diagnosed with dementia and as his daughter have taken over helping with their bills.  My dad had a recurring charge on his credit card for Peterman.  When I would call them I would be told there team was busy and that I would need to email.  I sent the email and asked for a refund for 8 months of fees.  The responded and told me they had cancelled the membership and but would not refund the fees.  Again I called the office and would be told that no one was available.  After making multiple calls and telling them my father has dementia they still refuse to refund fees for services they could never have provided because the property was no longer owned.

*Skip to the bottom for the short version*
(Copy and pasted from my Google review)

I called this company out to inspect the line as to why I was having issues with my toilet gurgling. Two plumbers came out, one supervisor and one apprentice. They found that the trap pipe to the sewer outlet from the house was not glued down and one of the bushes near the the pipe had put it's root system into it. They cleared some of the roots, and some broke off and went toward the sewer. They ran a snake for both sides and thought the line looked clear, and I paid $159.00 for the drain clearing and to fix the pipe. Which is a fair price I think. They then called out a camera person to come and inspect the line. Everything up to this point was acceptable.

The camera technician came out and inspected the line. It appeared that the roots that broke off from the bush had stopped just short of the sewer line. Water was accumulating behind this blockage and water was slowly draining. She stated this was a belly or sagging in the pipe and that it would need to be dug up to correct the issue. She also stated that Hydro Jetting the blockage may fix the issue ($1,400.00 charge), but due to the sagging in the pipe it would to be dug up. She was able to quote me how much I would pay a month for 15 years, but was unable to tell me exactly how much the job would be while I was standing there. When I received the quote it was approximately $10k (which is fair for the work that she wanted to do). I told her I was going to get a second opinion, and she proceeded to explain to me that everyone else will say the same thing and it would cost the same. She made no attempt to try and get the blockage cleared by her company. I called two companies after she left and scheduled them for the next day.

The next day I had a different company come out and cleared the line for $93 with a snake without difficulties. They inspected the line and found no sagging, belly or standing water in the pipe. The other company also inspected the pipe and found no sagging or belly.

This company's has reached back out to me and it was to talk about the quote i was given. When I expressed to them I had the issue taken care of for $93 dollars they had a customer service rep reach out to me. The customer service rep was very polite and understanding of why I was frustrated with the company. They also stated that the issue would be resolved within through additional education. Which I feel is the correct approach. Unfortunately, from my personal experience, I am unlikely to use these services again.

*Short Version*

If you have time get a second opinion. It could save you thousands of dollars. Attempting to get me to sign up for $10k worth of work when it only required a $93 dollars to clear the line is a little unethical. Also, I found out that the camera techs are not always plumbers and they do not always have plumbing experience. They work in sales, and it sounds like this is becoming an industry standard. Not really a problem as long as the camera tech is honest, but this can become problematic quickly.

After receiving my estimate today it is clear to me how they can afford to constantly run television or radio ads. The amount they charge for basic plumbing issues is not within reason and we'll above that of their competitors. Based on my recent experience, I can tell you that the Peterman Brothers are not putting their money into hiring employees with people skills and good customer service. Word of mouth has always been the best form of advertisement, but after seeing many negative reviews similar to mine it is even more clear to me why they are spending so much on commercials. In closing, please do you your own research about hiring this company, but given today's shenanigans I would rather hire the Mario Brothers.

They are WAY WAY WAY over priced. All we had done was a shut off valve replaced. The guy only worked on it for about half hour and charged us $345, but was out in his vehicle for probably 3 hours or more. $172 for the actual work and the rest for overhead expenses. Overhead expenses being to keep their business running. And good luck getting ahold of anyone in the offices. It took over 3 weeks for anyone to call back from scheduling, accounting, membership, or customer service departments. I didn't want to give them 1 star, but had to to submit this review

I scheduled appointment to have my sink drain cleared (of a clog). I was told that a solution was not guaranteed, and I did not have a problem with that. I felt confident that snaking it would clear it (as I had previous experience with the same issue).
On arrival, the person (who referred to his qualifications as an apprentice)
asked me to sign a form Waiving All Liability for whatever might happen--for instance if he should happen to break off the snake cable within my pipes and couldn't get it out. He seemed like a nice person, but  I told him that I would not sign that form, and he phoned his boss who told him not to do the job.  I asked him if Peterman Brothers was insured, and he told me that they were.  However, if Peterman Brothers is not willing to stand behind the work of their apprentice, then should they send them to work on my house?  I have NEVER had any company who has done work around my house ask me to sign a waiver like that. Not even the company that cleared the drain for me previously,  who has since retired.  Incidentally, the apprentice still wanted to be paid, and I think that his boss should pay him something for his time since he told him not to do the job.

I hope that what I have explained is insightful in illustrating how Peterman Brothers is able to offer competitive prices in their coupons and advertisements.  They send out people that they are not willing to stand behind who lack depth in their field. Even if, they are unable to solve a problem (for whatever reason), they get paid anyway--and they assume, no liability.  How great of a business model is that?  On the average, it probably works out for many  people. Call me old-fashioned, but its not for me.

Reply to Lauren's comment (below):  
Lauren, which of my comments about my experience yesterday with Peterman Brothers do you have doubt about being factual?  You may verify my story directly with Dorjan J., who seemed like a very nice young man--at least younger than me--ha.  I've since had my drain cleared/snaked so I really have no current technical issue for Peterman Brothers to assist me with.  But I believe that it is only fair to inform all potential customers that they may/will be asked to sign a waiver of liability BEFORE the time that the apprentice shows up at their door--in fact before they schedule an appointment!  Please correct me if I am mistaken, but I believe nothing about this is written on your coupons or at your website. I have never had an HVAC business ask me to sign a waiver of liability. The closest thing I can think of is buying a used car as is--which seems to be the norm in that industry--but not the norm in HVAC, to the best of my knowledge. As I wrote earlier in more detail, Peterman Brothers has an interesting business model, one that seems unique in HVAC.

Update:  By the way, I took another look at the coupons that they send to me in the mail. In the fine print it indicates that you must own your home.  That seemed strange to me when I read it the first time, but in retrospect I think that I understand. The reason must be that if you don't own the home then you probably lack the legal *authority* to waive their liability.  Nothing like I having a contractor who wants to play games with you from the get-go, huh? I don't call that transparency.  I want a contractor who seem more like an ally than a potential adversary.  You can find all too many instances of the latter if you read many of the review here.  

One of my relatives referred to their technicians as SALESnicians because they wanted to replace the entire HVAC system rather than replace a dead motor a little over 10 years ago. We simply replaced the motor and the system is running fine. Yes, there have been 2 minor repairs since then, but my point is that the system was not worn out and Peterman's was in too big of a hurry to create a $10K+ expense for us.   Together, the 2 repairs I mentioned cost less than $600.   I hope that this is helpful to you!  Don't hesitate to get a second opinion.

UPDATE: You guys keep claiming that you aren't foundational experts . It doesn't take a foundational expert to see that something is collapsing and use wisdom to tell your customer about it before installing heavy objects on it that will collapse a floor ! Not once ! Not once ! Did you offer to come out and even check how bad the floor was sinking in when I called to complain about this issue . Not a single time . You clearly don't care about your clients . Then when I called you out on your shady business dealings . I ( a paying customer who is paying almost $10,000 ) was blocked by you guys on social media ! That's how you do business ?! Shameful !  This company is ran by conmen who have the nerve to do motivational speaking seminars about integrity . When they are morally bankrupt and have zero integrity whatsoever lol  (Original Review ): DON'T GO WITH THEM. YOU WILL REGRET IT. AND IF YOU DO , MAKE SURE BEFORE HAND THAT YOUR FLOOR IS STABLE. BECAUSE THEY DO NOT CARE AND WILL INSTALL RIGHT OVER IT, AND THEN YOUR FLOOR WILL COLLAPSE . I reached out to peterman brothers to get a new AC and Furnace installed. They were running a promo for buy a AC unit, get a free furnace .The sales rep came out , Inspected everything , Closed me and my wife on the sale. And booked the work for the next day.  (Awful quick, In the state of Indiana, you have 3 days to back out of a contract. I almost wonder if them booking you the next day is to lock that in?! ) Several technicians came out to do the work. My floor in my utility room before seemed to be slanting somewhat downwards, They installed the units. And after they did my floor completely sunk in, In my utility room and in my bathroom next to it. I had several contractors come out to quote the work. They all told me that the floor sinking in was starting to occur somewhat prior to peterman installing the units, And that there is no way that peterman did not notice or see the floor sinking in when they removed the existing units. Peterman installing the units made the floor sink in even further. And now I have foundation issues. They saw the floor was sinking in , Wanted a quick sale. And decided to install it anyways. I was also promised vent cleaning services with the install, never happened. Two of my rooms do not get the full heat and cooling that the others room do. They are quick to book the install to lock you into the project, But then when I asked about vent cleaning, I was told they are suddenly months away from that . Which is a service I need done !  I made several attempts to reach out to them to resolve the issue. Often going days without contact back while trying to juggle multiple contractor quotes. They reached out to me today 5/2/2022. And basically said they aren't liable. MY FLOOR IS SINKING IN. Even in the manufacturer booklets (THAT THEY GAVE ME ) it talks about how the areas around the foundation need to be examined for sturdiness etc. Before install. None of that was done.  They dont want to do anything to fix the problem. Its plain common sense . You dont put a furnace on a floor that can fall through. You let your customer know! That doesnt take a foundational expert to figure that out !  Horrible company. I will never go with them ever again for anything.

Back in 2020 I paid Peterman Brother's approximately 15,000 dollars to install a new heating and AC system in my house. I negotiated a 10 year warranty on the system. Until today, the coldest day of 12/23/2022 with -9 degrees, Peterman has been good. I woke up in the house and felt it was rather cold, and checked the temperature inside the house. It was 56 degrees. I checked to ensure that the heat was on and set at 70, and it was. I called Peterman and they told me that they could have someone out on 12/29/2022...yes, almost a full week later, they could have someone out to the house to fix their 2-year old furnace that has a 10-year warranty on the coldest day of the year at -9 degrees without wind chill. That is the vaunted 'customer service' of Peterman and their treatment of customers who paid them 15,000 dollars. I have had updated maintenance of the AC/furnace every 6 months and the last check was on 10/27/2022 when the technician told me that everything was working great. I wish that I would have went with a different company now, paid half of what I paid Peterman and actually had good service when it matters. I know that they were probably busy from the extreme cold, but as a customer for several years that paid a lot of money for a brand new system with a 10-year warranty, I expected better treatment. Don't use this company. I am filing formal complaints with them with different agencies to try to make sure they don't do this to other people like my family that has a 2 year old and a 7 year old in the house freezing and shivering while we scramble to get them warm.

I have used Peterman for my rental properties and normally have great service. However recently I have had many issues. As a landlord, it is in the notes of every service request to call the landlord to approve of services and let them know what was done or what additional work will need to be done. Peterman did not contact me after leaving one of my tenants house, and only sent me an email after hours stating that they were not able to get her heat working and would need me to reach out the following day schedule the repair work. This is also a day after the Technican first repaired the unit and it failed again. If I had not reached out to my tenant after hours of not hearing back from the technican, I would have no knowledge that my tenant was being left without heat overnight in December. Additionally, Peterman cannot give me any sort of time frame on when they will be back there to complete the repairs. I understand that with supply shortages and things it can take a little bit of time to recieve parts, however providing no information to your customers and simply stating that someone will be reaching out within 48+ hours is simply not okay. I understand that sometimes things like this cannot be fixed immediately, but to have NO call from the technican letting me know the tenant will be left with no heat for who knows how long and to have to wait with no time frame or communication as to how long they will leave the tenant without heat is not okay. It took a whole week for Peterman to get back out there (it is still not fixed, I am writing this AFTER I called them to see when they would be back out). A whole week and I have had to call once a day to make sure that they are still working on it after repeatedly asking Peterman to call me and keep me updated. This has been an extremely frustrating process.

Ask to see their plumber's license. They mostly don't have one.
Sloppy work, never fixed my problem and charged a lot.
Get a real plumber.

I'm very disappointed with Peterman's I had scheduled a day to get my water softener fixed but because they had too many emergency calls (people paying a $100 for a service now). They said they had to reschedule, I would under if I just made the appointment that day, but this appointment was made 3 weeks ago.

We used Bloomington heating and cooling 5 years ago for new furnace and added mini splits to our 3rd floor That did have heating or cooling to it.
Peterman took over for them.

My mini splits stopped working. I called and thought wow, the monthly membership sounds great and everything sounds awesome on friendlines!!
We scheduled my appointment for them to come look at the minis.
Scott came out, he was an employee of Bloomington heating and cooling and was one of the guys who installed the minis. He was great As always.
He came  back and said the computer component was bad, it was covered under my original warranty.
And said he estimates a week for the part and I told him I wouldn't hold him to it because left happens then he left. I did not complain about how long the part took to come in.
No one ever called me.
But 2 days later I get an email saying my return appointment was 3 weeks later..
I called and told them no I would not be home, and no one had even asked if I would be.
So we rescheduled for the next day, then they didn't show up, I called, and they said no they scheduled it for the day after. Again I wouldn't be in the home.
I was told they couldn't come and they couldn't set up an appointment.
Then she said a group would do a review of the bad customer service and then call me.
So at that point, a month later and no appointment was even set up..
2 days later Scott called me and said he was on his way over! I had no clue what was going on.  Again I was not home and  I told him he couldnt come.
The office called me the next morning to schedule an appointment,  yet still no word on any review!
Scott came out the next day and spent 4 hours installing a computer component to the outside unit. Only to find something else wrong. He wasn't able to fix the unit and the quote to fix it is now $1700!
My total for the current day was $221.00  I only had checks on me. I wrote my check and let Scott know I wouldn't be able to go through with the repair due to finances.
Unfortunately when the company cashed my check it was returned.
--This part is my fault. I take full responsibility for owing the 221.00 and needing to pay it. --
I didn't know the money wasn't in the account due to my account being hacked. I had forgotten about needing to pay it. I  got a couple of voicemails but was busy and hadn't called back.
(also why should I call them back when they didn't care to call me when I needed them to!?-immature yes but still...)  
Today Dave left me a voicemail that stated THEY WERE PUTTING A LIEN on my home for the $221 since it wasn't paid.
 1. I still never heard a response about  any reviews on the horrible customer service! But they sure wanted the money!
2. Peterman heating and cooling needs $221 so badly they want to threaten to put a lien on my home because it was an overdue balance! Really!
How dare you think you're a good bussiness! You're customer service is pathetic! And you only care about your bottom line!
I called him back and paid the balance. Then informed him that I wanted to cancel that so called really cool monthly membership (they were taking it from my card on file but couldn't take the 221. From that card???) That we weren't going to use them because of their horrible customer service, and the fact the my system still isn't fixed and they quoted it at $1700 to fix it. And that no one in the company ever cared to even apologize for the way we treated over appointments!
His response..
Ok I will get that canceled!
Nothing else!!  He didn't ask about the situation, and didn't offer an apology!
I then asked for confirmation that it was canceled and he said I'd get a confirmation in an email...and that was it.  it's been an hour and no email...
Petermans is only out for the bottom line!
They DO NOT care about the customer or their service! They over charge, rip people off with the monthly plan, which is supposed to get you discounts on repair but I wasn't getting a discount for the $1700 quote, and they do not treat people decent!

Super professional service from Aaron who took care of my Geothermal issue.  He dug in and found the real problems instead of trying to sell me a new unit which another repair company was trying to do.  Saved me a ton of money.  Signed up for their maintenance plan.  Highly recommended.

We had Peterman Heating, Cooling & Plumbing Inc. come to look at a sump pump issue where there appeared to be a leak outside of our home. The person (Zach) sent to our home went around the backyard and performed some sort of inspection and then came to the front door and presented two quotes: one to replace the sump pump line coming out of the house for $5800, and the other to replace the sump pump line and replace the sump pump.  This was a red flag, as he had not even looked at our sump pump.

I asked him to show me what he saw in the backyard, and he pointed out what I thought was an underground gutter extension and said the leaves/dirt/brittle corrugated pipe indicated that the line had collapsed. I pointed out that there was another area closer to the sump pump that may actually be the output of the sump pump, and said that they would figure out where the sump pump was draining when they dug it up. Another red flag that they were not correctly diagnosing the issue. Both of those areas we later confirmed were the underground gutter extensions.

I ended up digging up the earth around the sump pump and saw that the issue was the PVC pipe coming out of the house had cracked underneath the ground and needed to be replaced. It was a straightforward fix that cost $25.  

We fortunately know enough to ask the right questions and determined that Peterman was not correct before spending almost $6000 on a repair that was not needed. We spoke with the person who came to our house about what we found, which he argued about until we showed him the pictures. I truly believe this person was predatory and was trying to take advantage of what he thought was our lack of knowledge to charge for an unneeded and much more expensive service.

Friendly, knowledgeable, reasonable staff. Willing to work with your schedule and budget

2 stars because their employees do good work. Also 2 stars because their work is extremely overpriced. I paid $30 a month for someone to show up at my house twice a year to check furnaces and ac units. Definitely not worth it. They give membership discounts on other services, but their prices are so ridiculous, i.e. you save $30 on this $450 job to install a faucet. Seriously, no joke $450 to install a faucet. Last straw was a quote of $300 to install a single ball valve ($7.00 part) and job would have taken maybe 1/2 hour. Also, on top of that they wanted me to be the one who coordinated entire job with water company. What a joke. Save yourself some money and hire someone else.

i just read the peterman brother's response to my yelp review. i believe it was written by the same person i spoke with from the customer experience team. wow! i am without words! i don't know how to be any clearer! i told him on the phone when he called then i communicated it again in my review... i did not request a diagnosis of any kind!  i was well aware of the leaky pipe and i intended to fix it myself. i knew of the leak before i ever picked up the phone to call peterman brother's. this required no diagnosis as i already knew about it and i already knew what i was going to do to fix it!! all i wanted from peterman brother's was to unclog a drain as specified in my initial call! nothing nothing nothing more! you charged me a diagnosis fee for something i did not, i did not, i did not request! do you understand? wow! this is what you can expect if you deal with this company! i know times are tough for employers right now and it's hard to find qualified employees but come on!

Our air conditioning went out yesterday and the house was miserable. Yesterday morning, I called a few companies, and they were the only one that were able to come out the same day. I knew that we were getting ready to enter a period of a major heat wave, and we needed to know what was going on ASAP.
We were told that they would be there at some point that day, and would call us before the technician came. We got a call about 45 min before that he was on the way.
Patrick was awesome. He find the problem right away and gave us a couple of options on how to fix the problem.  He was professional, courteous, and the best part, our house is cool again! We definitely recommend.

Update!!! After my stressful and horrible experience with Peterman's, Nabor Tile LLC did a beautiful job finishing my bathroom. BUT...once again, Peterman's has irreparably damaged my bathroom. No water to sink and the toilet drain was set too far out. Toilet should 9'  from wall BUT its 12'. This cannot be fixed. So now my toilet sits too far out. Basically in middle of bathroom.
So, after spending $4352 with Peterman's And after their mess, I spent another, approximately, $3000, just fixing all things they broke. And I forgot to mention in the first review. That after they did all the expensive piping. My toilets wouldn't flush. They sent 3 different men on 3 different occasions. They began to tell me I had old pipes and needed another, approximately, $3000 worth of new pipe. Thank goodness I had run out of money. BUT, they didnt fix the problem. Instead I had to find another plumber, Maxwell's, they found that, from the Peterman's job, there were metal shaving in my pipe vent. Peterman's said that they didn't do it. But they also didnt look or check it out as a possible solution. I just needed new pipes. Well, this nightmare just keep going. JUST DONT USE PETERMAN'S

I did a Google Search for drain cleaning near me and saw that there was an $83 special available. I clicked the ad and read the fine print on the website which stated that the coupon was available to Residential Customers Only. So I called to schedule the appointment. I was told on the phone that because it was a rental property the coupon didn't apply and it would be $181 for the cleaning as well as an $85 service charge. Same service just $183 more expensive...So I said thanks but no thanks and hung up the phone. I then went and snaked the drain myself for $12.99+tax and 28 minutes of my time. I left reviews on Google and Facebook...much to my surprise the response on Google indicated that the coupon stated the I must own and reside at the property. That's not what the coupon said this morning, nor is it what the website states in the lower section of the homepage. (I will attach images if I can). It would appear that the coupon was updated today to reflect this new policy and the wording of the response to my review was designed to indicate an error on my part.

So here's the thing, if you didn't want to use this special for rental properties, own the mistake, update your stuff and apologize for the error...but don't try to make me look like an idiot...because I was able to find at least 2 versions of the $83 coupon on the web that say no expiration date and don't have the own and reside stipulation.

Also in your hast to change your deal you broke some file paths on the website that you may want to have looked at...I own several rental properties and was referred to you by a trusted friend and local plumber who didn't have time to do the work. It would have been easier to just do the job and make the change later, and I would have been a customer for years to come...

I've used these guys several times; unfortunately on my part. They did a plumbing inspection and an AC replacement for me and I was very pleased. So I contracted them to do a gas line for my grill on my patio - bad idea. Took them over a week to contact us back. That's assuming they do contact me

I called a few contractors before I got a hold of Peterman and they did one heckuva job and installed a complete new air conditioner and all new ductwork and a new forced air unit. I dealt with John Spears,  he was outstanding to deal with - absolutely no problems. I thought the price was fair and they did the job three days later and they knocked it out of the park!  I'm super happy with the experience. Thank you John , I greatly appreciate it!

Our AC unit was getting some heavy condensation on it, as if something inside was freezing, and we had a guy from Peterman come out to try to figure out what was going on. He probably spent 2 maybe 2.5 hours trying to diagnose the issue. At one point he was on the phone for like an hour with who I can only assume was a person more knowledgeable than him. He finally just told me he didn't know what was wrong with it and that he didn't want to tell me to pay for a replacement of a part that wasn't necessary. Fair enough.

He mentioned that some exhaust pipe that we had was improperly installed because it needed a joint so it could be removed in order to be flushed out periodically. I asked him how much that would cost, and he said $47. I didn't want to cut PVC and try to do it myself, so I told him sure go ahead. He spent 15-20 minutes cutting the PVC pipe and adding a joint to it. He also flushed it out for me. The diagnosis (which didn't yield any results) cost $60. So we were at $107.

Then he told me he had some stuff called A/C Re-New which was similiar to additive you would put in your fuel to flush out your car engine. He assured me it wasn't snake oil even going as far as showing me YouTube videos of how it works. He said there was a 50/50 chance that it would make my system run normally. I thought well it's just a 4 oz bottle of some liquid he has to put in my system; it can't cost that much money. I asked him to give me a quote on it.

$324.

$324 for them to pour a 4 oz bottle of something in my system.

But sir it will save you thousands of dollars on future repairs.

Finally he talks me into it, saving me a few dollars by signing me up for their Peterman Protection Club ($16/month).

I should have done more research before telling him to do it, but I didn't want to just have him stand there while I try to figure out if him pouring this stuff in my system was worth $324, so I was like whatever I mean 50/50 let's roll the dice on it, and maybe it will stop my system from freezing up. He left my garage, and I thought he was just going out to his vehicle to grab something because he came back in like 2 minutes. He tossed me the empty bottle of A/C Re-New and said, alright you're good to go; can you toss that in the trash for me?

It didn't solve our problem. Our system froze up again the next day. So then I thought let me check out this A/C Re-New stuff.

First of all, the bottle costs $70. Anyone can buy it online. It's not something that's exclusive to HVAC professionals. The special tool that you need to put it in your system is $110. So $180 total. There is a YouTube video that shows you how to put it into your system yourself, and it takes less than 5 minutes, which their employee demonstrated by taking 2 minutes.

So I thought to myself, man these people have these tools; they only had to pay for them once, and if they're paying $70 for a can of this stuff (probably paying less because they buy them in bulk), they're making $254 off their customers every time they dump a can of this stuff into their system. That seems a little outrageous to me because he installed a $2 piece of PVC in my system for $47 and that took him 20 minutes. So 20 minutes of labor costs $45.

But for the A/C Re-New, 2 minutes of labor costs $254?

I called them the next day and explained all of this to them. I even had the owner of the company, Chad Peterman, call me and tell me how they have overhead costs, and they need to pay employees, and he stands by all of their pricing. He told me that they price their services to make 10%-15% profit. That might be the case on some of their services, but when they charge $324 to dump a $70 4 oz can of liquid into your unit, they are making much, much more than 15% profit. You don't need to have a PhD in mathematics to see that.

We had a guy from a different company come out to see if they could figure out why our system was freezing up. Within 10 minutes he discovered the problem. Our return air filter just needed to be replaced. Apparently when your filter is old and clogged, it reduces airflow going into your unit, and because there isn't enough air moving over the coils, they get too cold and freeze up. He sold me the filter for $40 and was even kind enough to waive the diagnostic fee because he felt bad that we already got robbed by Peterman.

The bottom line is this. Peterman Heating, Cooling, and Plumbing might have some nice people working for them, but the people they send to do work at your house might end up wasting 3 hours trying to find a solution when a different company will come and do it in 10 minutes. And that kind of sucks, but sometimes people are new at their job, so it's excusable. What's not excusable is them taking a $70 can of some liquid and charging people $324 to spend 2 minutes putting it in their system.

Chad Peterman is a charlatan who will unapologetically swindle you out of a significant amount of money.

Had them to come out to service an AC unit that was purchased from them 7 years ago.  Was given a quote of $2500. Called a friend of a friend and $125 later, the problem was resolved.

Called them to replace my kitchen sink, faucet, and angle stop. Had all of the replacement parts necessary. The correct sizes and everything already on site. They quoted my 20 year old daughter $3700 and told her they would need to knock out the back wall of my house to install the plumbing. My husband and I installed it in under two hours and didn't need to knock out any walls. Thanks for showing your true colors. Will never recommend or use.

I made an appointment on 08/16 for 08/17, the 4 hour window promised. I received a text and email reminder so I could be available. I did not hear from the company until after the window of time passed and no updates were given during the 8-12 pm window that was reserved.

5 star plus!! they are the nicest company to work with. Their staff from answering of the phone to the tech that comes to fix the repair - amazing. So professional and pleasant. The price is definitely reasonable and you know they are being honest. Love this company! Thanks so much for the great experience!

My AC quit overnight. I called before they opened and left a message. They called me back quickly. When setting up the appointment, I mentioned that I heated with a boiler. Mind you, this is a completely separate system from my AC system. When they heard boiler they refused to help me with my AC. My boiler is under warranty with a separate service contract. I don't need Peterman to even lay eyes on it. They even bought the company that originally installed the boiler. But because they couldn't be my one stop HVAC repair people, they refused to even look at my AC system. It's going to be 90+ degrees today, I have no air and they won't help. Call someone else!!!!!

Company website appears to change every few days, and critical reviews seem miraculously to disappear, so I am writing this review in the hope that it sticks around. Please do not use or trust this company. They did bad work at my property replacing a water line, and charged me a lot for the privilege. They bust the sewer line in the process, which wasn't surprising given the speed at which they worked. When I asked questions, I was not taken seriously. I was promised a refund for diagnostic work performed on the sewer line by another company after Peterman bust it, but have not heard a thing from them about this refund. To their credit, Peterman Brothers did come and repair the sewer line, at which point it became apparent that the first two technicians really should've spotted the damage before filling the trench back in.... Horrible sales pitch, which involved getting me to pay money upfront to secure the spot, which raised alarm bells that I foolishly ignored. I should have waited a week longer for a decent company to do this work for me. I repeat: please avoid this company. I wish I were in San Francisco, but unfortunately I am in Bloomington, IN.

Their prices are astronomical! They also charged an 85$ fee just for the privilege of hearing how astronomical their prices are! My wife, who made the appointment, was under the impression that they were going to diagnose what was wrong with our slow drain for 85$, but no. They also want to charge $400 to install a toilet that WE provide! It takes less than an hour to install a toilet, so their price per hour is roughly $400! I would not recommend letting these people in your home.

Peterman twisted my arm into signing up for their service plain to save me money, which was a gaint joke. They quoted me very close to $5,000 to replace a well pump and pressure tank with a 1 year warranty. I declined quickly called another highly rated family company in the tippecanoe area, that company changed out the pump and pressure tank for $1,890.00 and gave me a 5 warranty on all of it! Do not use Peterman!

Sometimes, when you're making a major purchase/repair, it's almost like throwing a dart at a dartboard and hoping it hits the right place :)

We checked several places, and all the prices on new furnaces were pretty similar.  Some a few bucks more, some a few less, but all right in the ballpark.

We chose Peterman based on the salesperson who visited our house to give us the price.  He was friendly and professional, and never made us feel pressured to buy.  He simply laid out our options/prices, and basically said If you need, us, call us.  We appreciated that he didn't pressure us to make an on the spot decision for something that would cost several thousand dollars.

Installation day--our installers, Justin and Daniel arrived on time and got right to work.  We have an older house, and they ran into a couple of snags, but handled it like true pros.  They were friendly yet professional, and kept us appraised of their progress throughout the day.

Once the furnace was installed, tested, and up and running, the did an excellent job of cleaning up and left our house in great shape.

We couldn't be happier with the service from Peterman.  We made the right choice.

This company has a strong and effective appointment and communication system . today one of their technicians (Russell) did us a huge favor by finding a break in our main drain. He was here for a completely different reason  and it would have gone undetected for far too long without his discovery. Thank you Russell!

I emailed them on the 25th of Jan 2021 with a request for furnace maintenance and to get a quote for a all home humidifier. A rep emailed back asking for our address and contact number. I replied on the 27th of Jan with the information requested. I emailed again on Feb 2nd explaining that I had replied with the requested information a week before with no reply from them. I would say they obviously did not want our business.

We returned home from vacation to find our furnace was not putting out heat. Since we have a 7 month old, and an almost 3 year old, we needed help right away. I had never worked with this company prior to calling them this morning, but I can honestly say I was blown away by top-level customer service.

I called at 8:45am explaining the problem, and they assured me we would be taken care of today. After hanging up, within TWO MINUTES I received a phone call from the repairman letting me know he would arrive to our home in 20-30 minutes. He was incredibly polite and friendly on the phone.

Upon arriving to our home, he was respectful to my wife, our daughters, and our two cats. He explained everything clearly, answered every single question, and even took the time to show us the part that was causing us trouble, what it did, and what he believed the cause to be.

He was all done before 1pm, and this was not a very small repair. It was such a relief to know that our heat would be repaired, especially for our kids, and that it was done so quickly. I would HIGHLY recommend using this company.

I reached out to Peterman's to quote a few jobs but, more importantly, to address a stopped up drain.  Blake came out the morning following my call after a 30ish minute notification before his arrival.  Super nice guy - don't know if it's just his personality or something Peterman instills - and was very competent.

We looked at my concerns and Blake identified a few additional concerns he saw.  Nothing high pressure, just a Keep a lookout there because this was done suboptimally. He wrote up a quote for future work on the jobs, requested an opportunity to get a senior guy out to take a look at a trickier job, and easily explained my options (financing, service memberships, etc). He then cleared the drain extraordinary quickly and for less than I've seen anyone else charge (I've before paid $100 for this pesky drain and have been quoted upwards of $200 -- Peterman's quoted $83 but it drops down to $50 with enrollment in their service plan at $16 per month which then goes to a charity you identify from their list).

The senior plumber, Drew, came by with Blake the following morning. Same courtesy and professionalism as the previous morning. He talked us through the larger job and I had a competitive quote in my inbox (at my request -- they offered to stay to review but I wanted to get to work) within the hour.

Good folks. Competitive prices. Competent answering service (which is a huge plus -- it's not just a service but I think Peterman employees).  I'm a happy fella.

Without even looking at the plumbing, he insisted on having everything completely replaced. There were 2 outdoor faucets, one of which did not have any problems with it. The other just needed a new nozzle.  He insisted that both faucets needed to be complete taken out and replaced and gave a price more than twice the original estimate. We felt he was just there to get the $85 fee for showing up.  Seriously, he didn't even look at them!!!  Awful service.

If you are a senior person looking for a plumber, look out for
Peterman, they will take a advantage of your age because
they know you are old and don't have much knowledge about
repair costs.

I need a outside faucet replaced, Peterman was recommend by
a friend name Shawn M, and Drew Gomez came out to do
the repair work, which was a nice guy.  He gave me a total
cost, but did not break out the cost, and he said the cost would
be $560, but with the goofy contract, which costs $12.00 mo,
the cost would be $520.  I would say the part cost aprox $50,
and labor cost for a hour should not be over $200. With the
cost for the parts and labor was $520.  That means labor
cost was $450.  My doctor doesn't charge that much.

I'm 84 but if you are younger and need repair work I'm sure
your labor cost would be less.

Lee D

This is for the plumbing service:

Very disappointed, we just had a faucet installed 60 days ago and it now leaks the cause is broke, my guess is due to being over tight.  The cost the replace the whole faucet, $192.00 the cost to fix just the drain $319.00.  We just had them install a new HVAC and have used them for several years for PM service.  I guess I would expect more.

Update we did work out an agreement that we were both satisfied with

Rental home and tenant called with drainage issues. A big plus that they were able to have someone there on Saturday. Spent about 4 hours trying to snake the line and run the camera through. First guy didn't have adequate equipment so waited until guy came from Indianapolis with a better camera. They weren't able to solve the problem with that and suggested that the main drain from the exit of the house to the city connect be replaced. Couldn't schedule that until Tuesday, 3 days later. It's a 60 year old house with clay main that was cracked and had roots. They replaced 10 section from the exit of the house. That $4150 didn't solve the problem. Left the yard a muddy mess. I was left with probably several hours of yard work to clean up. Plywood would have solved much of this problem. Next step was to tear out the concrete slab in the bathroom and replace the pipes. That was another $3250. Interestingly enough, the pipes they removed didn't have a clog. The clog was apparently between the bathroom and the exterior wall of the house, about 15' between the two new sections. So, 7 days and $7400 later, water is flowing.

I have no doubt that I got hosed on this, but ultimately, they did resolve the issue. Guys were nice and super kudos to Sam, the guy that finished the job. If not for Sam, it would have been 1 star. 5 stars for Sam.

Next time, I'll certainly get another quote, but with having to ask tenant to find someplace to stay for a few days, I was too far in to the process to change course.

Peterman replaced our entire sewer line in March, from the street and under the house. It's stressful enough to have an unexpected $10k sewer repair, but Peterman's unhelpful and unresponsive customer service has added to the stress.

During the 2-day repair they left our sewer line unhooked for an entire 24 hour period, meaning our in-house plumbing ran into our yard that first evening. They told us that if we needed to use the toilet or shower, it would be no big deal to let it run into the yard. Big deal or not, it's not very dignifying for your family to flush waste into your yard and it's worse for them to act as if it wasn't a big deal.

They also promised that they would only tear up about 4-6 feet of our yard with their pipe bursting replacement technology. Instead, they dug a trench that tore up 20-25' of our yard. Not a big deal, but it was misleading.

What was a bigger deal is that the excavator they used to dig up our yard actually cracked our asphalt driveway in two places. It has been weeks since they said someone would contact us about it and no one has taken care of the problem yet.

They also left the old, cast-iron sewer line under our house. They cut it out and just left it in the crawl space. We've asked repeatedly for someone to come take it and dispose of it properly but it hasn't happened.  

So, be warned that once they secure the job, their follow through and their customer service is not only bad, it is stressful to deal with. It seems like a very bureaucratic company that doesn't empower its employees to put the customer first and, as a result, they all want to pass you on to someone else in the company while your concerns never get addressed. We regret letting Peterman do the work.

Came to the house.  Didn't fix nothing. At the house start to finish 10 to 15 min. Wanted to sale me a new unit. Charged 85.00. What's this world coming to.

They totally destroyed the front yard, needlessly.  There are things called planks....or plywood....to reduce the giant tracks left by machinery.  They sent some kid out to do a half ass hack job.  Not impressed at all.  The front yard looks more like a gravel pit.  Sewer line replaced, and after spending $$$$$$$$ to do THAT..... kid tried to sell a $70.00 drain cleaner concoction.  Why would a newly replaced sewer line need cleaned?  The issue was swept under the carpet and was explained away with some nonsense about a soft clog and a collapsed vent pipe !!  Beware of this company.  Especially if you're a senior citizen.  A disgusting and unsavory way to do business.

Terrible place. Way overpriced. Spent $2,222.00 on a job that took less than 3 hours. I should have never agreed to it. Customer service was no help at all. I believe if I was a man this wouldn't have happened.

I should have got a second opinion. I'll never make that mistake again.

Had to have a couple of drains cleaned out including Kitchen drain. Used a snake on kitchen drain did not work. Proposed using jet sprayer ($500) and if that did not work replace all the PVC pipe for ($1200). Has Sommers plumbing come out for second opinion and cleaned out for $100.  Snake Peterman utilized snake not suited to clean out a pipe that had such a long run. Peterman did not sugesset this option.

$400 to clean an air conditioner coil that was easily accessible when the tech was already there for something else. The tech was great, but I would absolutely avoid this company unless you have too much money and need to get rid of some.

EDIT: For Jaclyn

I am located in Indianapolis, not Illinois. It's generally not the best idea to assume a customer made a mistake in leaving a review.

David

Peterman came out to replace three seals between the tank and the bowl of the toilet. The tech seemed to think he wasn't there to do a repair (he was; I didn't ask for an estimate only appointment, I asked for a repair, which was also the understanding of the scheduling department at Peterman. Josh also barely looked at the toilet before he made an outrageous flat quote. I attempted to get an explanation of the charges, what was parts, what was labor, how much per hour, etc...and he didn't know. He did not know a lot; he just kept repeating That's what They tell me to charge. He came without parts, and when I was talking to Service to find out why Josh was in such a hurry to go quote other jobs instead of repair, he started TALKING OVER ME from across the room, scoffing at what I was telling them. Telling the whole tale in detail to Alan Scott, the Service Manager, got me nowhere and they feel justified in using flat overpricing and not really bothering to listen or read what was sent them. DO NOT USE PETERMAN; THEY WILL RIP YOU OFF!!!! DO NOT USE PETERMAN; THEY WILL RIP YOU OFF!!! DO NOT USE PETERMAN; THEY WILL RIP YOU OFF!!!

Do I recommend them....well, NO.

Peterman came at high recommendations from our home inspector and after having a previous service of the same machines that was inadequate and not informative of their actual conditions, we really needed an opinion we could trust for the final inspection before buying our home.  

Their technician was able to respond incredibly quickly to our request and was so thorough and professional in his inspection.  He found many issues with the systems in question that we were never aware of and suspect the sellers were never aware of as they were major safety hazards.  We can't thank Peterman and their services enough for their assistance with our home heating system inspections and we will definitely purchase our new future systems with their company.

Their prices are very reasonable for the level of service performed.

After dealing with two other companies to resolve my furnace being completely out for over a week during below freezing temperatures, all I gained was bills for diagnostics with no effort in repairs. Just one company pointing a finger at another, and that's it.
Peterman contractor, Mr. Peterson, came as quickly as he could during a hectic season. Diagnostic charges are about the same as anywhere else... But he didn't leave until it was fixed AND tested! He was also very honest and great at explaining things to a new homeowner. My furnace is literally older than I am, but I can now be in my home without having to worry about busting water lines or having to wear 3 layers of clothing.

NEVER AGAIN!!!!!  It will not let you post a 0 star rating.....  I figured that I would have Peterman clear a drain while I was at work.  After they leave, my wife calls me to inform me that there is about 1/4 of water all over our mechanical room floor (wish I could post a picture).  This also ran into our hallway leading to the kitchen, which warped our laminate flooring.  I called Peterman to have the technician return to finish clearing the drain as I cleaned up all of the water.  After showing the technician how the machine that he was using worked, he and I were finally able to get the drain cleared.  Peterman then contacted me about making it right with the ruined flooring.  Their contractor informs me that since they probably will not be able to match the flooring, Peterman will definitely replace the entire floor since I have almost 750 sq. ft. running continuously through the house with no breaks.  Oh was he wrong.  Instead I was offered a few suggestions of ripping flooring out of closets or my entryway to make the flooring repairs.  I stated that if I would have wanted it that way, I would have installed it that way myself.  I was then offered $100-200 to replace the flooring.  Did I mention that this was almost 750 sq. ft. of flooring?  They did find a case of flooring from somewhere that they stated matched perfectly with the flooring that was removed from my house.  Once I opened the case, the planks were chipped and corners dented.  In addition to this, the flooring appears as if it is light oak and my floor resembles dark walnut (once again, wish I could post a picture).  Congrats Peterman, you got your way, I had to cut out flooring from a closet to finish the flooring that you should have replaced in the first place.  Oh and end user beware, they say that they guarantee their drain cleaning for a year.  Not so.....  I had to argue with the office staff that I shouldn't have to pay again to have my drain cleared because their technician never cleared the drain in the first place.  Also, in order to start work, the end user has to sign a form electronically in order to give permission to work in the house.  What they didn't tell us was apparently this is a waiver to prevent them from anyone coming back against them for poor work or damages.  Safe to say that I will never use this company again and would STRONGLY suggest that you do not use them either.......

The slogan for this company should be You would be better off just buying a new one.  We were told it would cost $1400 to fix a switch and a cracked heat exchanger (this is where they threw in the scare of carbon monoxide poisoning-dangerous situation).  It would just be better to buy a new furnace.  They were going to call back with a quote .  Several days went by with no call.  That turned out to be a good thing because we called someone else who fixed our furnace for $240 and could not find a crack in the heat exchanger.  Then to add insult to injury we have called three times to opt out of their preferred customer benefit for which we pay $16 a month.  We have to write a letter to get out of it. Seriously.  Just called again we can write a letter take a picture of it and attached it to an email.  I just don't feel like we should have to do this

Best service company I've used! Always extremely friendly, and go over and beyond. I've used them multiple times now and have had the best technicians come and take care of servicing and issues; and they do a great job of walking me through any potential issues and/or fixes for the current issue at hand. Highly recommend!!

They were three and a half hours late to an appointment time that THEY picked out.  They said they bumped me for two of their Preferred Customers...which makes the idea of making an appointment completely worthless if they give your appointment to someone else.  I called the office to complain about this and was told that someone would call me back...but that was over 4 days ago now...and I'm still waiting.  And then they charged me $825 to simply clean an a/c coil and to add a little Freon...this is about three times what it actually should have cost.  Then they wanted to tell me that the coil would be going out in less than a week, so I should replace it immediately.  First of all, you cannot tell exactly when a coil will go out...they just wanted to over-charge me for another job.  And their quote for that was also three times what someone else would have done it for.  Wasted my time, over-charged me, and they couldn't care less.

1 st time I used this company. Good quality work, and nice folks, but expensive. Job that I had done was replacing a hose bib. Took less than 1 hr and cost $ 430 with a coupon.  That seemed like a lot considering I had completed all prep work for access and the bib access was right inside garage door. I would probably give someone else an opportunity next time

It took a few trips to get oir issue resolved but the techs and Drew (plumber) were always friendly and apologetic. Better communication to these gentlemen woild have easily resolved the issue at least by the second time. Will use them again!

Peterman Plumbing provided excellent service for our diverse plumbing repairs. Drew was professional and knowledgeable and went the extra mile in fixing a stubborn toilet on the day we were expecting a large number of dinner guests. I won't hesitate to call again and have already recommended Peterman to my neighbors. Thanks for the great service!

We just moved into our home from out of town and found Peterman Plumbing via Angie's List to look at the drainage for our sinks and the functioning of our water softener as we have never had one before.  We purchased an Angie's List coupon for the service call for Peterman Plumbing.  On November 13, the technician fixed the sink drainage issues but wasn't knowledgeable about water softeners.  He said he needed to call a manager to help him ascertain the situation with our water softener.  While I worked in my home office he came back upstairs and said it was full of water, defective and needed to be replaced and no repairs would help.  He provided some quotes and left.  Our family reviewed the quotes and sought a 2nd opinion who came by in a few weeks on December 6 to examine the water softener.  The 2nd plumber agreed and informed us he needed to shut off the appliance immediately as it was continuously running water.  A few weeks later we noticed our water bill was over $1,000 (normally around $200) due to an elevated reading between November 13 and December 6 and it was due to the Peterman's failure to shut off the water softener or let us know we needed to shut it off as our 2nd plumber did.  After receiving the water bill, we spoke to a manager at Peterman and he was not sympathetic and quoted some insurance fine print language that they couldn't touch our appliance and do repairs without our permission.  He had no explanation or apology.  I told him if they had just told us the softener was using excess water and needed to be disabled we would have asked him to do it or asked him how we could handle ourselves and we wouldn't have such a large bill.   We spent $1000 literally down the drain which could have gone toward a new water softener.  We will never use Peterman Plumbing again and encourage you to stay away from their horrible service.

Don't call them! They charge $85 to show up and tell you how much more they will charge you to fix what you need. They overcharge, misdiagnose, and when I called to complain told me that that was their policy. In my case it was a water heater that needed a new thermocouple. I told them that was what I thought it needed. Greg came and offered to clean the pilot assembly for $200 (above the $85 for the service call), but said he couldn't guarantee that that would fix it. I called another company that came and replaced the thermocouple for less than half the price of Peterman. Calling Peterman is a waste of money, and I can't understand how they managed to get so many positive Google reviews.

I have been using Bryan @ Petermans Heating and Air for years. Bryan is a honest and trustworthy guy. He is very dependable and completes his work in a timely and professional manner. I highly recommend Bryan and Peterman HVAC.

Peterman had a minor oversight but bent over backwards to make it better. Really love the service these guys provide. - Kevin, Matt, Brad - all great people and technicians. 100% satisfied

I've been a Peterman customer for 4 years.  They are extremely reliable, professional, friendly, and sensible.  I'll never use anyone else.

Do not come when scheduled, very rude on the phone. Could care less of they did the job or not. Guess what your not the only Plumber!

Peterman snaked our main for less than the cost of a rental.  Prompt, courteous, and competent.  Would recommend.

Great service.  Technician showed up quickly and was very friendly.  He solved the problem within 10 minutes.

Jason was courteous, knowledgable, and extremely thorough in helping diagnose and then resolving the issue with the A/C unit for the house. He took the time to look over the entire system to ensure it wasn't being taxed beyond its capacity. I would highly recommend Peterman as well as Jason as a repair technician. I feel that our HVAC system is in good hands.

Great people!   On time, take time to explain options.  Replaced our furnace and cleaned up our basement to better than before condition.   Highly recommend these guys.