Action Air Heating & Air Conditioning

Our AC unit had been serviced last year by a different company, so it seemed odd that we would need service again so soon. Called Action Air who was able to come out quickly (and even had an earlier opening on the appointment day, so came out sooner) and take a look. They noticed there were potential micro leaks happening, which had been pointed out previously by the other company, and they recommended adding leak sealer, which had Not been previously mentioned or recommended. Refrigerant was filled, sealer added, and AC quickly started working well.
To go even further, they offered the Year membership, which actually dropped the overall cost of service and then includes two free checkups. They just finished the checkup and noticed the blower was running high, so upon lowering it the unit will run more efficiently and properly - more very helpful information!

Tl:dr; quality problem-solving, informative, and timely.

I've used this company for years and was always happy with the service and price. But it seems those things have changed. I feel they've become predatory in their business practices. Over priced and always finding a problem. Disappointed with them.

My parents and I got a flyer from Action Air for their different services. These include Water Heater, Drain Cleaning, Sewer Water Line, and others. We recently encountered a clog with a kitchen sink, and thought to give their service a try.

Scheduled an appointment for them to come and diagnose the issue. Their phone service is a bit weird, they have an operator to take phone calls, and someone will call back. This seems inefficient to me, but different business, different operations. When the plumber went out take a look, their diagnosis was they are unable to run the drain machine, and frozen pipes. They mentioned to me that they might need to replace the pipes and plumbing. They said they will consult with their boss for a quote during business hours.

That's understandable, but I wanted to try someone else. So I called for a second opinion, and was actually referred to a company named Commercial Sewer Cleaning. They said they also had a lot of calls ahead and might not be the same day, but left my number. They actually called back the same day, and was able to come take a look at the clog as well. I told them the diagnosis from Action Air, but they told me that shouldn't be the issue. The current piping might be old, but it does have insulation and is not exposed to the elements. They were later on able to snake the pipe and clear it up.

So Action Air gave me the wrong diagnosis. It seems like they want more work and money to replace the pipes. Which would still not resolve the issue cause there will be no change to the clog further down the pipe. To me, their plumbers do not seem to have the knowledge and experience of how to correctly diagnose problems, and it is unprofessional.

I've used Action Air twice so far and have been pleased with the service. The first time was to check my unit, inquire about a new filter, and update my thermostat. Next call was to change out my filter system to one that is more easily managed and more economical. Both techs that came out communicated well and worked efficiently. Action Air sends out texts prior to the responding tech's visit. The texts includes the name and picture of the tech as well as a short bio. It's like a little meet & greet, if you will. Action Air is local and family owned and I highly recommend for reasonable and efficient service.

We've used action air quite a few times to service our AC and furnace along with replacing our water heater. All great experiences until recently when Josh was sent out for a tune up on our AC. He recommended we purchase a whole home dehumidifier and air purifying system. We've had action air clean our ducts and sanitize with no mention of any concerns and prior tune ups, no concerns communicated. Josh says it's the end of month and maybe his boss will do a deal but in total it would be close to 7k. I said no given the cost and economy and he passively aggressively says well it's your house, your air, you choose what to breathe showing his true intention of wanting to push product sale.

This company operates off of a predatory business model. Their prices guage people out of their money with high pressured sales tactics and snarky employees. $370 replacement is insane for a $15 part. And to get the price down you add insult to injury by forcing people into joining a monthly club with little to no benefits. This company and subsequently their employees are acting unethically. Can you imagine if I, as a mental health counselor, had someone come to me suicidal and I spent 30 min with them and charged them $300? That's ridiculous, and I would lose my license. This is no different.

We had our AC go out at O Dark thirty this summer. Action Air was the only company in the area that could come out that night. Gave us 5 star treatment. So when our furnace went out (it was old), they were the first company we called. They weren't the lowest quote and not the highest quote, but along with their customer service, I wouldn't pick another company.

I've used Action Air for years and generally have had good experiences with cost and service. However, on this maintenance visit the tech used a ladder that left mud and oil stains on the carpet which didn't fully come out with a vacuum. He also left a used humidifier pad and air filter on the floor and didn't clean up well at all. Seemed more interested in getting in and out quickly than with providing thorough and clean service.

I understand that pleasing customers can be very difficult. I also understand that sometimes service must be revisited and adjustments have to be made. However, the treatment by a plumber from this company was beyond anything we've ever experienced. He was rude, unprofessional, condescending and frightening. This company needs to really think about who they send to represent them. Our technician surely is not likely to create positive experiences.

Can't say enough about how great they are. I've hired other plumbers before but every time I felt been ripped off. Not anymore.

The issue was this weird humming sound every morning. It's really hard to tell what it was. So I contacted action air because they are trained on both HVAC and plumbing. They came here on time with a 30 minute call before hand. They spent 20 minutes identifying the source. It turned out to be the toilet fill valve gasket. Easy fix. Excellent work! And they didn't charge much. Will always call they in the future.

Our front water spicket had been leaking a stream of water about the size of a pencil we noticed when we returned from vacation. Every plumbing company I had called in the past was two to three days out or I could pay their overtime to get them out today. I am also still waiting for return calls from some of them. Many of their quotes were unreasonable as well.
This is the first time we have called Action plumbing and they came out the same day I called (without any additional costs or fees).  Grant was extremely professional, quick, friendly and thorough! He let me know the difference in cost choosing a replacement vs a repair. The repair was still under the other plumbers prices and the leak is totally resolved! Thank you Grant! Lexi (schedules the services)  was also extremely helpful letting me know of the coupons they had available! She was also very friendly and accommodating!  I would recommend Action Air!

My previous HVAC guy retired and referred me to Action.  Had them out in early 2019 for a regular checkup.  The serviceman showed me a couple of scratches on my gas intake valve and said at any time it could start a fire or blow up.  Scared the crap out of me so I purchased a furnace from them that came with a one year free air/heat service contract.  Had them back for the checkup in October ... asked them to check my air conditioner compressor and they said the service agreement didn't cover that ... what?  There were two guys who sat in front of each HVAC (I have two)...one guy was on social media, showing posts to the other guy.  They left and a horrible stench came out of my vents when I turned on the air.  This did not happen until they serviced my HVACs.  On their way out, they tried to sell me another service agreement.  I get a couple of sales fliers from them each month trying to sell me something.  They need to do their jobs right ... then maybe I would consider purchasing an agreement.  Now they've added plumbing service ....

Our AC went out on a Thursday and I called the company that put our system in our new home.  I will review them separately.  Needless to say, they did not want to help me unless I bought a service contact.  So I went to Yelp to locate another HVAC company with a good track record and my fellow Yelpers did not disappoint!

I called the Action service line on Saturday morning and got someone at their call center.  They were professional and took my information and said the on call technician wold call me back.  CJ from Action called me back within 20 minutes and I reviewed what efforts I had tried and agreed I had done all I could do and that he would stop by after two calls in front of me.  At 11am CJ called back to let me know he was on his way and he showed up at the expected time.  He examined the inside unit, checked the thermostat and when he examined the outside unit, he quickly discovered the fan was not running.  He checked the electrical connections and determined I had a bad capacitor that drives the fan.  He had one in his truck and had it installed in a few minutes.  We had cool air!  
Price was reasonable for the part and weekend service.  CJ was professional and explained everything clearly.  I could not be happier with my experience with Action Air, they now have a new customer!

They were able to send someone out the same day which was wonderful. Grant was very professional & nice. He was able to replace the water shut off valve which had broken & that was worth the visit. But he didn't fix the leak in our toilet. He thought he had but it was leaking again within a couple of days. I totally understand that he couldn't loosen the 23 year old bolts but do feel like he could've sealed it which is what I'm getting ready to do. Just need it to hold until the world is back to normal & it can be replaced.

I called yesterday after a couple of weeks with no AC in this Indy humidity! They put me on a cancellation list which I was already on a few but just trying to get someone as quick as possible. I have a 100 pound Great Pyrenees who was not enjoying the heat either. To my surprise they called and could get me in same day! Mitchell showed up and was very nice, easy to speak with and very friendly with all my crazy dogs. It started thundering and lightening with rain coming any minute. He worked as quick as possible to get my AC recharged and got completely soaked finishing up! But he finished and was still smiling. The work was finished for less than 6 quotes and estimates I had received! He also sold me on a warranty they carry that offers 2 service calls a year and they make sure the system is working good. SOLD! Thank you Mitchell and Action Air!

Grant did a wonderful job.  He was polite and very professional.  The charge was very high for replacing only one element.  I checked the parts on line and the highest charge for a element was 60.00 and that was for a pair.  They were only at my house for an hour.  So the mark up on the part is 2 or 3 times the cost and the labor is 160.00 or an hour.  My bill was $340.00.

Cost competitive, great value and fantastic service quality!

My central air failed about a month ago - compressor bearing. I spoke with several companies and Action Air came out on top for a number of reasons:
1. They were able to provide some rough estimates over the phone - not commitments - just estimates.
2. They provided several ideas about what I could check before diving into a new system
3. Their contract for equipment and service and warranty is clear, concise and simple - no fine print
4. They didn't miss a single commitment on getting the job done.
5. Their costs were competitive - and they were transparent about them.

How their competitors operate:
In my experience with (all) other HVAC companies, they will not provide any cost estimates without a home visit which they charge for - usually around $80. This cost is then voided if you buy from them. For me, I paid another company the $80 for the service call, then they quoted me 20% more for the system. The worst is when the service provider does the service call, but they have to send a sales person in for the quote. This NVA overhead ultimately gets paid by the end customer (see 20% higher cost above). This sales approach is so 1990s. Hey, let's figure out a way to get paid for our sales effort... our service call will get us in the door, we'll hook the customer by agreeing to wave the charge if they buy from us and then hike our prices to pay for commissions, overhead, etc. This is a formula that is one-way transnational and kills any hope for an ongoing customer relationship. Do they really think their customers are not sophisticated enough to get this?

So in the end, Action Air is the best HVAC service I have ever experienced. Pretty cool.

Ac stopped blowing cold had them come out. $79 dollar service call  they wave the $79 if they do the repair. Replaced a $20 dollar part charged $203. Guy was there for 10 min. In short I should have did a little research and replaced the part my self. They guy that came out was not overly friendly and replaced the part before I even said I was willing to pay for the work. Probably won't use them again.

Great service call very thorough and repaired my AC unit quickly. Now my go to HVAC provider.

We are taking quotes from several companies now for a new blower/or AC unit...Josh from Action Air just came by and he was WONDERFUL. Convinced us of the quality of Action Air's products and services and the ethicality of the company as a whole. He was very knowledgeable, personable, not rushed, and willing to work with us! We are very impressed with Action Air and Josh. Action Air should be proud to have individuals like that working for them!

So I bought a Sensi Thermostat online and then I realized my old house did not have the proper wires and I would need a pro to install it and run wires.  I looked online and called these guys. They told me they could do it but I would have to wait three weeks.  I decided to wait because they seemed like the right company.  The night before the appt, they called to confirm they would be out and all was good.  They were to come out between 2 and 5.  I left work at 1:15 to be home for the appt.  At 1:45, I got a call from their guy saying he was not coming because they can't install a thermostat that they did not sell me.  Thank you for making me wait weeks and leave work to find out you were not willing to do the work.  Bad experience!

My Lennox AC failed last evening.  We telephoned our service as we were premium members.  The other service was called at 6pm, and the return phone call was made 16 hours later.

In the interim, I telephoned Action Air.  Tim arrived at my house 4.5 hours after I requested service and had my AC repaired and working less than 6 hours after my original telephone call.

Tim is a great service technician who explains everything he is doing in great detail.  I found him to be very thorough in this work, and efficient.

I highly recommend Action Air.  My partner and I will be joining their Service Club Membership where they have 24/7 service and their goal is to return telephone calls within 30 minutes, any time day or night.

Thank you Action Air for employing Service Technicians like Tim.
James

Mark W. has been our technician for several years.  He is always on time and works quickly.  I especially appreciate how he explains the problems or potential problems with clarity.  We never feel pressured to purchase or make changes, but feel informed instead.  

Thank you for the great customer service.

Steve offered me a replacement for my Mitsubishi mini-split AC/Heat for an upstairs. Set a date and time and Dylan and Jacob the technicians, were prompt, clean and did an excellent job installing.

Had their tech out for just a service call tune up on their promotion.  He said that we needed a contactor and a capacitor.  Quoted 203.00 per part.  Got offended when I said I wanted to look up parts price before purchasing.  I asked if I found the parts if they would install he said no.  I found both parts online and cost me about 60 for both including shipping. He tried to convince me that I needed to buy his parts because if I needed a new unit he would credit me back the cost of the parts.  I asked who I would talk to about cost of a new unit - of course it was him.  So a tech who is also your sales rep means they want the sale more than they want to give you good service.  I was mislead by all the positive reviews.

We just had our yearly air conditioner check up as part of the Service Club.  They are always very thorough and I have been happy with every technician that has been here.  We purchased a new AC unit through them last year and the sales individual was very honest, very informative.  I'm sure we will continue to be customers for years.

Fantastic customer service, super nice staff from the person answering the phone (I forgot her name) to the two technicians that came to my house (Jeff & CJ). Very knowledgeable and quick. It's a locally owned company which is also nice. They were the most professional people to ever service my AC (I've had a few). Would highly recommend.

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

Great service every time they come to service our furnace and AC!

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out.  He worked on a solution and then returned a second time to make sure it was running again.  He then coordinated a new parts process and arrived a third time to place the new and guaranteed component in place.

Used them for years and were very happy with their sevice until the last two years.   They would service the units but seemed more concerned with what else they could sell on top of the service.   I am discontinuing their use.

Polite, competent, easy-to-understand technician.  He quickly diagnosed a service issue with our PTAC unit, then did a thorough maintenance routine on our HVAC furnace.  I particularly appreciated that he fully explained what he found and gave me alternatives for correcting issues.  Would definitely recommend!