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I can no longer recommend Jaycox. Most recently, I had them out as my air conditioning wasn't working. It turned out to be my thermostat (a Honeywell from 2004 that allowed four intervals of programming on each day of the week). In less than 10 minutes, the technician installed a Honeywell FocusPro 5000. I was surprised to learn the new thermostat only allowed one setting. He said they used a one-setting thermostat as a more complex thermostat was often too confusing for their Sun City customers. I noted I would not be able to super cool; he said that I could super-cool by changing it manually. I noted I would have to be home and awake at all the times I want the temperature to change.  He said he had an Ecobee programmable thermostat at home and liked it a lot. Then came the bill: $69 for the service call, $180 for the one-setting simple thermostat and its installation = $249.

Later, I started investigating prices and was shocked at how low one-setting non-programmable thermostats are. I called other HVAC vendors and also checked out sites like CostOwl that described what one should pay for various thermostats and their installation. Interestingly, I found the FocusPro 5000 on Alpine Home Air for a retail price of $57.72...I also found it lower on Mercari, but that is not a dedicated AC site. I noticed that the box the thermostat came in was dated 2013.

I called Jaycox and inquired about the cost of labor: $110/hour. I asked what the breakdown of labor and materials was for the thermostat installation and was told there was none; it was a flat fee for the item and the install. I twice talked to the service manager who said I could pay more to cover the cost of having an Ecobee or whatever thermostat I wanted installed.

After thinking about it, I told him I didn't want an Ecobee, rather something like I had before. I told him I felt taken advantage of in terms of pricing, and that I felt Jaycox has changed. He suggested I talk to the owner, Patrick, so I left a message. Patrick called me just after 7 a.m. when I was dead asleep. I asked if we might talk later when I was alert. I called again and left a message, but didn't hear back from him, so I tried calling again another day in the 0700 hour. I was told he would be paged (that surprised me). I never heard back.

Additional Notes:

I also asked the tech that put in the thermostat for an air-conditioning bid. He asked me the square footage of my house. On looking at the unit, he was surprised it was a 5-ton and asked if I had cathedral ceilings; I noted I have 9-foot ceilings. He said that was why a 5-ton was there and needed. I asked about a comprehensive exam, and he said there was no need as it had previously been done by the builder and their engineers. I had indicated a comprehensive exam was important to me in bidder selection. I specifically asked about an energy efficiency exam and he said it could be done after the AC install and they would often throw it in. He didn't look at any other items, and quickly gave me a bid.

I think I would prefer a comprehensive exam and efficiency upgrades *prior* to installing a new system as this could impact system size. Additionally, if the initial installers chose a system that was too large, it would be good to detect this.

I asked the technician if APS offered rebates on AC installations. He said no, that they said they were too poor. I later contacted APS and found that they do offer a rebate on qualified AC installations. --I also learned that APS offers a $30 rebate on certain smart thermostats, including Ecobee, but not the FocusPro 5000 (as it is a basic non-programmable thermostat).

It also bothered me that on another recent visit this year, the same tech told me that the price of R22 was going up and this would make maintaining my system more difficult and he suggested getting a new one sooner than later. I told him that per news reports, the price of R22 had actually been falling. He said I seemed well-informed.

Overall, it's my fault for not being diligent in vendor selection. In the past, I found Jaycox to be an economical choice. I know ownership has shifted to the kids from the parent in recent years. I have appreciated that Jaycox responds quickly to service calls. --On the other hand, as is clear from the above, I feel price-gouged on the overly basic thermostat that I have. --I understood the service manager to say that they usually carry two types of thermostats on the trucks (not sure what the other is). I got stuck with an overly basic one (one temperature only) at a high price.

I guess I am glad I learned a lesson on a smaller priced job.

When my AC stopped working I contacted Jorge Flores to evaluate the problem of my 20 year old system. Fearing the worst, I knew it wasn't going to be pretty. Jorge was very honest and thorough and after going over my options I decided to get a new unit. We couldn't be happier with our decision. We got an excellent new Train unit and couldn't be happier. We were extremely pleased with the service that was provided to us by Jorge Flores and his crew. Extremely knowledgeable and professional service is what you get when you contact Jorge. Jorge and his crew were on time and followed covid guidelines. We were very impressed at how quick Jorge and his technicians came and changed our our entire system. Great companies that are dependable and honest are hard to find these days. Thank you Jorge for your awesome service and my entire family will be using you again in the future for all our AC needs.

Needed a new A/C unit installed because dog had been urinating on the previous outdoor system. Spoke with Jason who was able to get me a reasonable quote for a new unit installed. They were very patient and listened to my concerns as I had just been ripped off by a different competing place who had been out three times including charging us for coolant when it was spot on obvious there was corrosion and a leak (I do not recommend Simply The Best).

Jason provided the quote and the install was done within a few days which is excellent response time considering I was in a jam and summer is here. Installers were very professional and even had the job done under the quoted time frame and did preventative maintenance on the other existing unit. Recommended. Straight forward, friendly and professional and don't play games with you like some of the other guys. We need integrity living in Arizona with the heat and I can say based on my experience, Northern Air provides exactly that! Thanks again and will use in the future for all cooling and heating needs!

Robert did an awesome job for a reasonable price. Good attitude, worked super hard, got it done in a timely fashion. Will definitely be using him again for anything we need hvac related. Recommend him highly. He replaced our air handler and condenser and relocated it all in one day.

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

We thought there was something wrong with our AC, but they came out and checked it for quite a while actually. Our AC units were fine and they didn't charge us a thing. And this was during the high heat of the summer!

Travis was helpful and informative during my maintenance check-up on my air conditioning unit. Thank you!

My parents purchased a home and needed a new unit and new ductwork. LRG did a fantastic job. The pricing was fair and the work was completed fairly quickly. Very professional. LRG is the way to go!

I was desperate to have someone come out today since our air conditioning was not working. As I was searching through Yelp I found several great companies with lots of stars. Comfort experts was able to come out today within hours of my request. Ryan was very professional and very knowledgeable and quite funny. I appreciated his honesty and his explanation of the current status of my air conditioner. I will definitely be using this company and will request Ryan in the future.

I am so happy and very satisfied with the service of Jake C. and his brother Finley of Transcend Air heating and cooling.
He came in a same day I called him,
he's very knowledgeable and told me about the cause of the issue and what to do and don't.
I will definitely recommend him and transcend to family and friends. I appreciate you Jake C.

Please give them a call.

I'm only sorry that i cannot give Danny and his helper a 10 star rating! As a first time customer, i called at almost 10 pm Saturday hoping to leave a message, when the phone was answered. BIG surprise! At 90 in my house i was quite desperate to get the AC fixed. He showed up sunday (without a hefty extra fee). It took more time to set up the ladder then to figure out the fix. Danny set me up with a temp fix that didnt have us broiling overnight, then came back today (Monday), took another 6 mins to replace the part. The best part, was it didnt cost me an arm and a leg. This is one very satisfied customer!

When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed.

so you write all this, but still your company didnt close off my gas pipes in closet, have photos if needed. thats terrible work ethic and i still stand on my first comment. and no i didnt just drop this case because two of the guys talked in circles to justify this mess.

I have had Day & Night out a few times for regular service, installing an Air Scrubber and also a repair. I have always been treated with kindness and respect. Everyone I have come in contact with have been courteous and very knowledgable. I can not recommend these guys enough. I will be renewing my service contract with them year after year if they continue to perform the way they have for me over the past year.

Both of our AC units were on their last leg, house is about 20yrs old. I got quotes from 5 different companies, many of which were much larger, lots of the larger ones sent out dedicated sales people which was kind of a red flag for me that they need to charge higher prices for all of their extra employees. I'm really glad that I found DeModica Air, Jon Jon came out the day after I called him, explained all of my options, including patching my existing units which he said he could get them to last probably another 3 years. But he recommended replacement and we are glad we went with his recommendation. He had both units replaced, along with the air handlers in just 2 days. I highly recommend giving them a shot, at least invite them to give you a quote.

A less than four year old condenser unit would not start up. Called Stay Cool and had an appointment window for 2-5 PM. At four pm i called to confirm and they said yes, but someone else was in front of me. 5:30 PM rolled around and no Stay Cool. No call, no nothing. Unreliable, unprofessional. Buyer beware.

Last month our a/c stopped working. We filed a claim with our home warranty company on a Saturday and I was so worried that we were going to be without a/c for several days. Being August, 8 months pregnant, and also having a 1 year old I was very concerned! My husband left a message on Sunday, and someone contacted him back letting him know they would be out early Monday. The communication was great and the tech who came had the part we needed on hand and fixed it right away. I was so thankful! Great customer service and no further problems, couldn't ask for better!

I was having a tough time finding someone to fix my Midea Air-handler, as it is not a common brand of A/C.  When I called 1800Plumber+Air, Ben answered the phone and listened to exactly what the issue was- he took down the model of my unit and actually talked through the repairs with his tech before sending him out.  The other companies I called (Goettl and George Brazil)just have an answering service and they do not relay any important info to their techs, thus having them show up only to say they could not fix it or find parts.  
Ben listened to my issues and the awful experiences i had at the other places and said he would take care of it for me and that the tech he was sending, Travis - was the best.  Travis showed up and quickly fixed my A/C (needed a new control board) and only charged me half of what the others said a new board would cost if they could find one to fit my unit.  I will never call anyone else again but these guys for plumbing and A/C!!!

We have an annual contract with Precision Air and we had them come out for a AC checkup...Our service rep James H was prompt, nice and knowledgeable...He replaced a couple of parts that were wearing out and cleaned it...We will use them again and highly recommend them to everyone...

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