Best Businesses in Arizona

After much research - both on Yelp and other website searches - I narrowed down my pick to a few companies.  After talking to each of the companies on the phone, I was most impressed with Sorensen.  The lady was helpful, thorough, and knowledgeable - the only one with all three qualities.  Honestly, the other ones had no redeemable qualities whatsoever and they all sounded annoyed to even explain what's included in their maintenance package.  Really?

I basically wanted them to come for an annual maintenance check before the summer heat really kicked in.  We had a rough start.  I was cancelled on then rescheduled; I didn't pick up the phone and respond in time on the rescheduled date to let them know it was OK to come so I was cancelled on again and had to wait another week before they could come back out.  I really just wanted to go with someone else at this point but decided against it - good thing.  TIP: RESPOND to their phone call!!  If not, they just go to the next appointment.  

So third times a charm.  Now, I don't like dealing with A/C people.  We've had issues in the past with other companies and I always feel like they are selling me something I don't need but when you don't know anything about how stuff like this works, what are you going to do?  You know when your A/C works and you definitely know when it doesn't.  That's the extent of my knowledge.

Needless to say, when Brian started telling me everything wrong with our units, I could feel my blood pressure rising and our wallets shrinking.  BUT ... I will say this, he's the only person who has come to our house and explained stuff that was wrong with our units by giving us a straight answer.  How do I know they were straight answers?  Well, I guess I don't.  I may not know much about how A/C units run but I usually do pretty good when I go with my gut and my gut felt like I could trust these folks.  I've always been given the run around about why the heck our units leaked Freon and always thought something was wrong that we had to keep getting it topped off every year.  Brian on the other hand told me exactly what he would do to fix the Freon leak - something that should never happen to your units by the way, which I knew, but no one has ever properly fixed, even when I asked about it.

Even though this visit instead of costing us a few hundred turned out to be a few thousand, we were given an honest answer on our repairs, I felt.  Our living room never feels like it's cooling down during the height of the summer heat.  Even though we're not at peak heat season yet, I really do feel like the units are all running more smoothly.  I guess only time will tell if the repairs really helped but I'm optimistic that it did!  So we had to forgo our Hawaii vacation and opt for something closer to home this year but if our units continue to run as smoothly as it has for the past few weeks, it was certainly worth it!

I will definitely use these folks in the future.

Initial contact with this place was good. Came out quickly for a free estimate to replace my ac unit. I wanted to hire them for the install but after numerous emails and calls they never responded. I guess they were not interested in my $7k+ business. Not sure why they bother to give estimates if they don't follow through, seems like that would be an important part of any business.

If I could give this company 10 stars I  would!! My home warranty company sent out Carlos, owner of ADEX heating and cooling. I had no heating in the middle of this cold wave. He rearranged  his schedule so he could fit me in a day earlier.  He came to my home in the evening after he had been all the way in Mesa, I'm in north Phoenix. He was courteous, professional and friendly. He got my heat on quickly. The specifications sticker on my unit was faded so he called the manufacturer the next day to get more information if needed. He was thorough and didn't try to upsell me on other services. I will definitely use him again and recommend him to anyone needing heating or cooling repair. Bonus points: he answers his phone when you call!!

We highly recommend Bruce. He was professional, reasonable and punctual. Our AC started  blowing hot at 530pm. We called McLaughlin Air and was told he can come out at 6am. I said ok because that was the soonest we could get this fix. Well 30 mins later Bruce called and said he's on his way. What a blessing if you ask me! It's 926 pm and he's still here fixing our AC unit. He went above and beyond. Bruce provides great customer service and will definitely refer him to our friends here in Maricopa.

They were very nest & clen on their installation & responded right away.  Happy with their service.

I recommend using Andre's Air Conditioning and Heating for all your AC needs.  I have dealt with companies that give me a window and then can't make it in that window because it is after 5pm.  Andre told me he was personally coming, he came in the window promised, and stayed well after 5pm to get my unit up and running.  He also was very thorough and explained everything to me in terms I could understand  and was very honest.  His work is very detailed and extremely affordable.  You cannot go wrong with this company.

The last month has been let down after let from different contractors and Refridgeration guys promising to be here and complete the work, so I wasn't really expecting anything different from these guys. I WAS WRONG!!!!
I called them late yesterday afternoon and was told they would meet me at my shop between 7am and 7:30 am depending on traffic ( I was thinking here we go again another no show).
How wrong was I ??? The guys showed up on time, completed the work on my refrigerated display unit, cleaned up and the price was very fair.
You maybe thinking to yourself well there just doing their job
Believe me its hard to find people who show up on time, get the job done and they don't rip you off. I will definitely be call Hope Refridgeration again for all my electrical and Refridgeration needs.

Thanks guys, you have renewed my faith.

Hansen Family Plumbing has been our go-to for our plumbing needs for many years. From major underground pipe repair thanks to tree roots, to your more basic faucet issues, I've called them for various needs and have always received excellent customer service and prompt appointments. I always highly recommend them to anyone who asks.

This company was responsive, their quote was correct, and scheduling was super easy. We're very glad we found Hew's Air and Appliance because we will use them in the future.

Wow! Michael was on-time, so knowledgeable, helpful, and honest. I will definitely hire him again in the future for our business.

Jeremy has visited our house twice and really helped us out. First time was our washer and dryer, fixed everything no problem. Second time was also for the dryer so he came out for free, figured out the problem and referred me to a company that could fix the issue. He also unclogged our garbage disposal while he was here, for free because of how easy it was. Once you've had the pleasure of working with Honest Appliances, you'll never need to call another company again. I would refer them to anyone having appliance issues because of how nice they are, how quick they are and how honest they are. Thanks again Jeremy, you're awesome!

I called Convenient Home Services to have a tune up on my AC units last summer. The customer service rep was very courteous and helpful, and that is probably the only reason why I would give this company even two stars.

The HVAC techs came out promptly at the time that were scheduled, but when I explained to them what was going on, they immediately said that it was likely I needed to replace the units. This is before they had even looked at the units! The lead tech then proceeded to be very pushy and  continually suggested to me how it wasn't even worth replacing and they should just install new units. Keep in mind the house is only about 10 years old, not brand new units by any measure, but not on their last legs either.

The units were low on freon, and I told the tech to put three pounds in each unit. After agreeing to this and receiving the final invoice, the tech put four pounds in each unit, stating, Three pounds would not have done anything. This led to an additional $290 I was invoiced for that I had not authorized.

Overall, I would suggest for you to spend your money elsewhere.

If it wasn't for these guys me and my family would've been living in a hotel for a week! Thank you so much for the fast response and reasonable price!

This company was called from my warranty company. They never called or followed up after initial tearing of my walls on the second day. Left me without water until I could get another plumber on day 6.
Unprofessional!!!!!​​

Got a good price for the service, but they said they would come back to replace the melted wires to the capacitor, but never did.  Too bad, would have given them 5 stars, but you gotta keep your word.

Update 5/3/17:

10 minutes after posting this review, Pro Solutions called to apologize and fix the problem. Also offered a free 1 year maintenance service contract.  So, an extra star for the fast response and a fifth star for offering the service contract.  Thank you for taking the time to provide some knock your socks off customer service!

I wouldn't recommend Meadow air or Rob R.  They don't provide a high-level of service, nor are they professional.

To be fair, I get one star myself for letting them get away with what they did.  Bottom line, don't trust them.  Here's the story:
- Our A/C quit working one Friday afternoon last August.  We called Chas Roberts, who did the original installation about 5 years before.
- They showed up that afternoon and diagnosed the problem -- failed compressor.  
- They scheduled a sales call for the next morning

On Saturday morning the sales rep (Hector) shows up.  Here's what we fell for:
- The old system is Freon and the compressor is discontinued.  They can get the part, but it will be about as expensive as a new Puron outside unit.  Might as well get a new outside unit.
- The new outside unit should be compatible with the old inside unit, but may not work perfectly with it.  Might as well get a new inside unit too.  It's cheaper to do both at the same time, and then both will be under warranty.  We're up to about $6,000.
- Since we're getting a whole new system, they have these great multi-stage units that are very efficient and will pay for themselves in savings over a few years.  We're now up to $8,000.
-They can be here on Monday for the installation.  It' hot.  We agree.

That evening I checked our wiring to be sure it was compatible with the multi-stage system.  It's not.  I called Hector to change the order to the $6,000 single-stage system.  He says no problem keeping the current order -- wiring is included. I missed the chance to save $2,000.

Monday morning the crew shows up. Installation is uneventful until the end.  They don't want to do any wiring, just hook it up with the existing wiring and enable most of the functionality.  I do not agree.

Tuesday morning Hector shows up again.  He's being punished -- they're making him do the wiring.  
- Shortly after getting started, Hector is headed to the store for tools he forgot.  To save time, I offer to lend him tools.
- After nearly all day and several holes in walls, the job is finally done.  (they did send an excellent drywall guy to fix the holes).
- Hector lost some of my tools and refused to replace what he lost.

A couple weeks later I noticed they had stepped on a ceiling fixture when they were in the attic, pushing it down and cracking the drywall.  Never said a word about it.   I also went up to the attic and found some boxes we stored up there had been shoved off the plywood platform and were resting on insulation and ceiling drywall.  They hadn't bothered to put them on the joists or put them back when they were done.

I called their office several times and was told a supervisor would call but never did.  I ended up fixing the ceiling myself.

To add insult to injury, we've had the new system for 9 months now, and our electric bills are nearly exactly what they've been for the last few years.  Not the slightest savings.  What a complete ripoff.  Lots of lessons learned, but mainly -- stay away from Chas Roberts.  And don't make expensive decisions without doing your homework, even when it's really hot.

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