Best Damage Restorations in United States

I picked this company due to the other reviews and I am so disappointed. The first guy came to do our downstairs bathroom walls and they look...decent. But he was so messy and he tracked something red all over our floors that I had to scrub off our floors when he was done. Then they told us it would be a few weeks to have our floors done in the upstairs bathroom...the next week they randomly showed up at 7am to do the floor (no one had called to book an appointment or anything) and we had to unexpectedly take days off from work and it was even more annoying that they told us it would take 2 days and it took 4. No one from management ever called to apologize or anything. The floors are finally done and they left our bathroom disgusting. I don't expect the bathroom or anything to be perfectly clean but it took me an hour just to clean their handprints and random pieces of grout off of our walls and cabinets and shower. They nicked the corners of our our walls leaving marks and missing paint and they DESTROYED the paint all above our baseboards and now we are going to have to pay to have our walls repainted. And now it's been 3 weeks since they did the work and the grout is already breaking and coming out from between the tile. I pick up pieces of grout almost every day. I'm pretty sure they didn't do a sealant or anything. Again we are going to have to pay more money to have the work redone. They also left a piece of broken tile or something under the carpet leading into the bathroom so now we step on a hard shard of tile every time we enter our bathroom. No one ever called to make sure the work was done right or that everything was okay with the work...but best believe they were really quick to call me to collect money. And even when I explained I was waiting on my insurance company to pay them...they were again pretty quick to threaten to send me to collections. I know times are weird and they continued to tell me how busy they are...but it's not an excuse for sloppy work and bad customer service. We paid thousands of dollars for our bathrooms to look worse than how they started 3 months ago.

At a loss for who to call on a Thursday night when we discover a water leak coming from the attic wet walls and carpet.  I can't thank Matt enough for coming out so quickly starting the process of getting everything dried out!!! Matt was very thorough with his inspection and making sure everything dried completely when he came back to pick up the equipment. I appreciate the professionalism and positive attitude along with the very clean job he did, no sign of the fact he cut out walls and ceiling, a very neat demo.  Thank you Lotus and Matt!!!

I found myself in the most impossible, stressful situation and needed help badly and fast. Contacted Bryan Swallow and from the first minute we spoke- I knew I was in good hands. I didn't realize how good until my project took many different  turns (because it was an out of the ordinary voc situation. I guess all of those are out of the ordinary but this one- for the books)!

Bryan always, always answers his phone and is polite, courteous and beyond helpful. Nothing is too big of an ask. He is a wealth of information for anything disaster related. Plus, if he doesn't do it- he has a roledex of equally fantastic contacts that can. Trustworthy, prompt and careful. Detail oriented!
He was the only one that said he could and would help me - and he did. Above and beyond. Highly recommend. And he is a very nice person. Thank you.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Called a guy name Ken to do some demo and repair work for me.  He told me someone would
be contacting me to schedule an appt.  It's been over a week and haven't heard a thing.  So
tired of flaky contractors who have poor communication and customer service.  Two thumbs
down.

Had a horrible experience with this company.  They are just out to get money from your insurance company.  Be extremely cautious.

My home warranty sent Sunbright pool service to fix my pool pump. I knew I was in good hands when they called shortly after I put the claim in and scheduled the visit for the next morning. They were very professional, arrived on time and most importantly fix my pump. A+ service!!!

I didn't use them but must write a review for their wonderful customer service. Whomever I spoke to via the Yelp messages app was upfront, honest and gave helpful advice and tips on what to look for when searching for a legitimate roofing company but also what to look for in an insurance company policy.
My moms roof was destroyed during monsoon season and the insurance company we have didn't cover it because it wasn't caused by fire or lightening  -_-   Thoroughly annoyed I reached out to to ProStruct Builders for an estimate and they replied stating that they aren't able to help with our roofing needs at the moment and made suggestions that financially would make more sense for us. Like what?!?! You're not gonna try to hustle me for money? Whoa thats different.
On top of that they pointed out that the insurance policy we have is pretty crappy and should consider switching and gave pointers on what it should include.
I was pleasantly surprised by their kindness even after knowing they weren't gaining anything from it. I appreciate the look out. Thanks for restoring my faith in good business and humanity!

Frank and his team did an amazing job when we had a leak behind our shower.  Everything from helping us deal with our homeowners insurer to making sure the job was perfect.  Thanks guys!

THESE GUYS ARE A SCAM THAT SEND CONVICTED FELONS TO YOUR HOME.

I hired Water Fighters to handle my mold problem.  They told me that they would remove everything until the air quality test came back as livable.  Well the rest came back as unlivable and they did everything correct and the air quality tester messed up.  They then said, they can come back and renegotiate the price after I already paid them $2500!  

Up to this point I was dealing with their Project Manager Brandon Beckett.  I then, went to their owner Cesar Ontiveros and explained the situation.  He told me he would look into it and get back to me.  He has since ignored all my communications.

I did some research and found put their project manager they sent me, is a convicted felon for drugs, grand theft, and leaving the scene of a hit and run that resulted in a death.  See below for the link to his record and yes that mug shot is 100% him.

Bottom line, unless you want to throw away money, pick someone else.

bailbondshq.com/arizona/…

So almost a year later the VP calls my dad asking if he can talk to us about removing the review or changing it.  First of all why would you call my dad.  This happened to us not him.  Second NO We will not update or change the review.  What I will update is the end result. Currently carpets turning black in the areas where your people didn't lay down any covering.  Took us 3 months to pay our $800 electric bill and $300 water bill.  Still not at all satisfied nor will I refer any business.  Your welcome for the update

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