Best Damage Restorations in United States

These guys do a great job. We had a swimming pool leak under the deck. Our pool company set us up the these guy, who were able to pin point the leak exactly using their sound and camera equipment. Bobby found a second leak in the skimmer, which needed replacement, also. Once the leaks were found another team of Bo and Chris did the repairs, including the replacement of the skimmer. Their work was neat and done to perfection. The crew was friendly and explained what they were going to do prior to beginning. The whole process took two days and we would certainly recommend them again. The work was not cheap, but, their was a lot of labor involved. It looks great now

Received great service in the beginning.  They sent someone out right away to evaluate a mold situation under my kitchen sink.  Tyler arrived right on time and was incredibly informative and courteous.  He did let me know that it would be a a few days before I would received the estimate, so I expected a small wait. A full week passed - nothing.  I called to follow up the beginning of the next week explaining that I wanted to go with them, and hoped the delay had been a misunderstanding (typo in the email, went to the wrong person - anything).  Tyler answered the call and seemed genuinely surprised I had not heard anything.  I explained I checked my spam folder, trash, etc., but had received nothing. I was assured the estimator would reach out to me that day via my mobile.  Again - nothing.  They must not need the business or need to replace their estimator (or perhaps hire more).  Either way, it's a shame.  An excellent on-site crew to start, but the office lost the business.  Starting my search over again for a provider.  Huge waste of time.

UPDATE: Adding a star based on the immediate responses received here and in email to this review. Though I had already selected another provider and thus can't speak any further to the experience with ServPro, I do greatly appreciate their willingness to look into customer concerns and try and make it right.

Great work, Aaron is a very reliable gentleman. His work is very efficient and he gets things done in a timely manner.

Doug was very responsive, showed up on time and did a great job!
I would most certainly use him again.

Still great service, clean after clean. I just had them come out and clean my office and was impressed with the size of carpet cleaning machine. This thing is huge and it's in a giant truck. Carpet dried as always very fast.

I had them put some scotch guard in this time so hopefully it will stay cleaner as they cleaned my high traffic areas.

I too would recommend hands down, Edward & his crew from AZ Desert Tree Care. He came highly recommended by my surrounding neighbors on NextDoor.com. As an Arborist it's obvious he loves nature & the proper preservation & fertilization of our trees. He stayed on the job to insure his crew followed exactly what needed to be done. Everyone was very courteous, professional, hard working, cleaned up well afterwards. The pricing was very reasonable. There's no doubt I will use Edward/AZ Desert Tree Care in the future.

You guys ROCK! As a business owner I am very careful on who I refer my clients to. Alicia and her team are amazing! If you are looking for a top notch restoration company you have found the right place. Thank you 1-800 Water Damage! You work hard for those 5 stars and deserve even more! Thank you!

Heather Westphal, Agent

The entire staff at Slate Restoration is extremely knowledgeable and professional. Especially the owner Jason and Andrew G. I can't thank them enough for the amazing work they did on my home. I had major water damage in my kitchen from a broken pipe. They came out right away and took great care of my home.  I would highly recommend them!!

Justin and Paul were amazing.  They showed up so fast, professional and helpful.  I would recommend to anyone!

I am so grateful to John from Surv pro.  I woke at 4 am to a flood in my laundry room, garage, breakfast room and part of my dinning room.  I called at 4 am and John was at my house by 5;15 AM vacuuming up the water from a burst hot water heater. John was professional and quick. he returned    to check on the drying fans  for 2 days after.  I would recommend 'JOHN  for any water, restoration problems in the west Valley.  Excellent customer service.

If I could give these folks ten stars, I would do it in a New York Minute. They were nothing short of amazing - from the first moment I had a conversation with them (Angela's about as caring an individual as you will ever find), to the last walk-through after they were finished. Efficient, thorough, comprehensive. Can't say enough good things about them.

A/C had leaked water into my ceiling, Puro Clean was able to come out the very next day. I was very impressed with their quick response. Sean was very friendly and professional. Will use their services again when necessary. Highly recommended!

We had a crack in our interior bedroom door which required the door to be replaced. After trying to replace ourselves, we called a professional to help. Stan was kind, professional, and managed expectations very well. Would definitely use his service again.

Robert did an amazing job getting my walls dried out. Once we got that done it became apparent that there was a leak in the wall I had a plumber come out an fix it. Robert came back and made sure everything got dried out again! He was always prompt and did what he said he would do. I highly recommend them if you have water damage.

On another note their carpet cleaning and repair gets an A+ as well. I had a stubborn stain they got out and a need to stretch the carpet. All done to perfection and everything was back looking like new.

Excellent customer service!! They followed up quickly and really helped us out!

They responded promptly and quickly and thoroughly addressed our flood problems.  I was not impressed with their billing processes, however.  

Twice over the next 7 months we received invoices asking us to pay thousands of dollars more than what the insurance company had estimated, claiming they were told the insurance company had sent us a check, which was not accurate (considering some of the other reviews on here, apparently I'm not the only one they do this with).  To their credit, however, each time I called Drylux to clear things up they were friendly and helpful and apologized for the confusion and panic that receiving such a demand for payment in the mail can create.

Terrible service and misleading. We had a huge plumbing issue. Plumber gave us their name to do cement work. They led us to believe they would work with insurance to get much of it paid for.  They did nothing on that. 2 day job took two weeks. Work was shoddy. Works did not show up until 10-12 every day. Management did not keep appointments. We h as d to have them tear 1/2 of it out and redo it. Had to make threats to get them to finish. NEVER USE THESE GUYS.

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