Best Damage Restorations in United States

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

My insurance company assigned them to my claim. Should have known out of the gate that they where not a performing company when they are not allowed to have business cards. Estimator came out, missed items. They sent a second estimator out, who also missed items. Their super came out to look at the project, bashed on their other employees.

Update response to Zach: your company sent a work authorization, which was signed and returned. Your firm tried to collect my deductible, although it was already applied towards the mitigation portion of the claim. You sent your super out to take a look at the project, get selections and go over the repair process. USAA sent you three checks, see attached, seems odd for an estimate only assignment.  Why not be honest?

Perhaps USAA and Contractor Connection should be aware of your response as well as service level failure required by your company to be eligible for claims?

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Their responses were quick and clear and the guys were always right on time . Very easy to work with and Mariah in the office is super sweet too. Definitely recommend

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

Please be warned and be careful when dealing with this company. The supposedly small affected space became a bigger area now that we have to fix for reconstruction. Now, there are several uncovered walls  and cabinets removed in our house that we have to replace. It will require month(s) to bring the house back to normal. The company is more concern of how much money they can collect from insurance company than compassion to their clients who will be dealing on those areas they demolished and days or months to fix it.

Worst customer service EVER!  Refusing to contact me after I was sent a bill for $2000 six months after work was complete, which was done poorly by the way with broken tiles and an entertainment center, both of which they tried to cover up to myself and the supervisor.  While the bill was given six months later, they refused to let me make payments without interest and only would contact me via email.  They told me there isn't anything worth discussing and they refused to call me.
We were recommended the company by our insurance and the insurance has thus been contacted and advised to no longer recommend the company in the future.
If you have a choice, GO WITH SOMEONE ELSE!

What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed. This is now be my only go to company for restoration services asnd i highly recommend them to anyone!!!! I would give more then 5 stars if I could.

Had a bad leak from second-story down through ceiling in master bedroom on first floor. Silver city worked with insurance company seamlessly and made sure that we got top quality work and then worked out details with insurance so that everything was covered. Philip and Robert were absolutely fantastic. They did what they said they would do and did it efficiently and incredibly fast. Their work was really excellent. They were easy going and didn't vibe me in anyway when I inspected their work. They were happy to have me look things over. They take a tremendous amount of pride in their work. Hope you will at least meet them for any job to get a feel for them and get an estimate. They earned all 5 stars!!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..

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