Best Damage Restorations in United States

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

Great owner -- Great Business.  Attentive to your concerns and available immediately to restoring your property to pre-damage condition.  No reservations.  Helped us out over the years with flood damage in our home and fire damage in my in-laws home.  BD

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

HORRIBLE, ABSOLUTELY THE WORST!!
Hired this company to redo a bathroom after major plumbing issues and after 6 months the work still wasn't complete. This was the only bathroom in the house and my mother who is in her 80's had to live with this nightmare every day! I finally hired another company to finish the job and these people had the nerve to ask for more money! Absolutely do not hire them!

The roofers communicated well, did a thorough and attractive job, and considered appearance and tile match on my old, outdated tiles. They did the job contracted by a solar company, so I can't comment on cost or estimates. Only reason I am not giving 5 stars.

I was referred to by a plumber and within hours of that referral someone showed up and told us we had water damage and asbestos issues. I felt a bit scared because it seems they pressure you into using them as the only company who can handle it, so I agreed to let them take care of it.... they not to great on communication, they did communicate a bit but they were busy ripping out my walls and bathrooms, to which they damaged both the drains to my shower and tub and went as far as to even break the tub without a word to me that it broke, them the topper of it all they broke my countertop and covered it with plastic and said nothing. So those costs are coming out of my pocket, then they spent 5 days drying wood that was eventually replaced by the other company because the wood was beyond repairs... charged the insurance company for the usage of fans. Then they left without a word that they were done and didn't even try to connect a temporary sink as they promised so the insurance company got charged for it and for the hookup of it, which to me means they cheated the insurance company and lied to them taking the money and when I mentioned it to one of their people when I had to sign the insurance check nothing was still said. They at least did a good job but to break stuff and not say anything and now like I said I have to pay, well to me it amounts to a company that's not the best. It would be nice to hear from them and not just apologize(because apologies don't pay the bills) but to somehow just do be...they will also make promise to help you out then they try to scheme money from insurance company and not try to pay and make claims that it's not their fault that they break
Update: I was asked as soon as I receive a refund that I was to change my review to a good one, how can anyone in business honestly ask their customer to change an honest review to lie so that other people and insurance companies can be schemed out of money, I believe they overcharge and make you go in circles to get anything from them, so no I will not bow to the pressure put on me to change my review

They repaired a ceiling leak and roof leak we had and removed some of our asbestos. It did take a while to get job going in the beginning due to some family emergencies our service manage had which couldve been communicated better. That being said their workmanship is well done and fast when they get started.

They came out quickly to the 1st appt to sign the contract, then it got awful...I'm shocked by lack of keeping their word with missed appts and not calling back as promised...and unfortunately needless damage detailed below. Integrity is key in this business...I hired Richard Appel, owner of Drystar, signed their mandatory contract & gave my trust as the sole contractor to work with my insurance company on an unexpected water damage claim Jan 2019.
At their 1st visit to home, men placed wrong tape instead using turquoise duck tape on modern home ceiling to hold plastic for taking out counters on insurance claim access, immediately pulling off the smooth texture mud & paint from professional drywall ceiling at the site unnecessarily causing more damage to home. They continued taking out the 3 cabinets and in this process, dented the side of the stainless steam dishwasher, hit both sides of the hanging shoulder height dark cherry Thomasville cabinets above their work on either side,  leaving obvious pale wood unfinished gouges and then removing remote powered under-counter 15 tv combo unit, dvd, music player, they left broken pieces found on the floor which control the unit to remain flat when not in use.  Richard Appel's men immediately apologized, said no worries they will take care of the damage. Next step & 2nd visit, his 2 estimators come to do a full total of the claim and pack out.

They said they would have totals probably by end of Wednesday or Thursday. Instead a week later I call and ask if they have them ready to go over and they said they would get back with me.  Then one of his men, said they have too much other work and won't be continuing with this job; dropping their responsibility. Their contract specifically reads to please contact them before the Registrar of Contractors, which I did following not finishing the totals I was waiting on. Again, no response. I turn as see they have given me their business card asking me to go on Yelp and give a review.

Very disappointing, they were paid in full within 10 days as their contract demands and absolutely NO actions towards addressing and completing promptly this matter when I asked by calling and by written email to date as listed again in their contract to do. I hope I hear back from you Richard confirming you will pay today for these damages, without further delay. Thank you.

Posting for a friend who doesn't have social media (I personally haven't done any business with Silver City).  It's been a nightmare dealing with Silver City.  They were assigned by USAA to restore his house after the July monsoon flooding.  SC came out early in August and tested ceiling for asbestos, and even removed the popcorn ceiling, exposing the interior roof.  About a month later, they came back to test the flooring for asbestos (why couldn't SC test the floor and ceiling at the same time?) and removed some of the damaged carpet.  It's now October, and my friend called and left several messages and never heard back, so he drove to visit SC's office personally to complain about about why there's no communication from them.  My friend was told SC will reassign his case to a different project mgr.  Finally around Thanksgiving, my friend gets a call giving him a move out date to a nearby hotel so SC could work on his house, and was told the repairs would be done around the first week of January.  SC packed up his house and moved the rest of his personal possessions into a huge storage unit located on his driveway, removed the old carpet, scraped  and removed the asbestos laden popcorn ceiling off and covered the exposed area with plastic, and put plastic around his big screen tv and refrigerator, and removed the oven and dishwasher and moved it into his garage, as well as took out his toilets.

In December, my friend is spending the holidays staying at a nearby hotel.  But no work is being performed on his house.  Maybe because it's the holidays, SC decided to take the holidays off.  Shortly after the new year, SC finally calls my friend after not communicating with him since he moved to the hotel, to tell him he'll call him in a few days w/ an update.  A few days goes by but SC never called him back.  Just last Thursday the adjustor from USAA called my friend to ask his permission to fire SC because apparently USAA tried to reach out to SC several times also and left several messages, and SC didn't return USAA's calls either.  So USAA said they're done dealing with SC and assigned a new restoration company to fix his house.  And now my friend has to start the wait all over again.  The USAA adjustor is well aware that my friend has been living in a hotel since Thanksgiving weekend and couldn't be more apologetic for all the delays and no communication and (almost) no work done by SC.  I just hope SC doesn't keep my friends possessions they put in the storage unit hostage.

Read the Yelp reviews here.  I notice many positive reviews are at least a couple years ago, so the quality of their customer service has declined during the pandemic.  Sure, there are supply chain issues now, however SC's problem is their lack of communication to the customer AND TO USAA.  Why USAA still continues to assign SC to their members in spite of the negative reviews here is beyond me.  If your insurance company assigns Silver City to be your restoration company, you may want to pass and either ask for a different company, or if you do your research, you may find another company that has better reviews and doesn't blow off their customers.  USAA originally trusted SC to repair my friend's house, and then fired them. That should tell you something about the integrity of SC.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..

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