Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

AZ Carpet Restoration is coming to my house tomorrow - AGAIN - and I can't wait.  I realized that so many times those of us who love our vendors don't tell anybody.  Well, this one deserves a shout out - my home's carpet will be gorgeous and clean in 18 hours!  And they clean our stores, my neighbor and a couple of my close friends carpets.  Used others years ago, no comparison.  The staff is awesome from the minute you call to the group that rings your doorbell - as I said - happy feet - my carpets will be gorgeous in less than 18 hours!

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company still hasn't did anything to restore our kitchen. We ve been waiting since June for them to put in our kitchen cabinets. We ve had to live with terrible inconvenience. We also have 2 foster children living here. The insurance company already paid them. They have one excuse after another for putting it off. If they fix it right away starting now I may chose to take down this review.

We just bought a house, which needs some roof repairs, nothing super big but enough. We went with this company because, they provided an estimate during closing and figured that since they've already examined the roof we could get them scheduled for before we move in. When we called the first time, we didn't receive a call back. We ended up calling them back and got what felt like an apology from the contractor for not reaching out in any way. We thought it was behind us and can get going forward. Nope, zero contact for 3 more days. I called back, they called back but couldn't do anything and said they'd reach out again. No call back, until I got a rather unprofessional voicemail. I called back and was sent to a random voicemail. Then, they called and attempted to blame me for the delay! Finally, their form was finished and we could get scheduled!! Again, no one called us so I call back to get scheduled now it's been three weeks, and then they want to push it out two weeks. Zero sense of urgency or desire to correct their errors.
I really tried to like this company, but unexplained delays combined with the unprofessional demeanor of the staff and contractors is unacceptable.  To confirm their poor   communication skills and business ethics, I was hung up on.  I truly hope the business tries to fix its problems to ensure a more customer focused and thus longer lasting business.

If i could go lower than 0 starts I would. These people are nothing more then scam artists  We used them for a small water leak in our kitchen they did a good job cleaning it up, but when it came to the cosmetic work it all went downhill. Then they came after us to collect money for work they didn't do. I explained to the lawyer that they sicked on us that the work wasn't done. After going back and forth in emails and he said the company decided to close the case. 6 months later we get a court summons saying that we never paid them. Once again i explained to them that the work was not done and i have proof, they quickly dropped the case. It is sad that they were trying to just shake us down for the money. NEVER EVER WORK WITH THESE PEOPLE!!!!!

Do not choose this company for your restoration.  Traveler's Insurance suggested them or Service Master.  I chose this company thinking I was supporting a local business.  To make this review short, I will just say they are bad about returning calls and showing up when they say they will. The contractors that they send over are not good and didn't even have the proper equipment to do the job, so they would leave and not come back.  Eventually, with Travelers help we got the job got completed.  Now, the work they did is falling apart and Traveler's adjustor came out and said, that it looks like they used poor quality material.  Stratton was supposed to get with us to fix it, but we have never heard from them.  I am done with this company and please choose another company to do any of your repair work.

I will let the photos of our new kitchen installation on day one speak for themselves.  I fired them.

Update - 7/1/21

Richard,

You conveniently left out the most relevant parts.  

The stand alone cabinet you bought in the photo below, is to replace the cabinet and door your company lost.  Not only that, but the cabinet you bought is not in the quote, not in the scope agreed to match my cabinets, not part of your cited line items (doors not included), and was not agreed to by me.  I am not paying for your companies mistake of loosing my door.  If you want to make charges fair - pay me for the lost door.

After I fired your company, I did finally agree to pay for all materials within scope.  That cabinet is not in scope and is me paying for your company loosing my cabinet door.  Your company refused to remove the cabinet from the materials.  

The other half you left off - the opening threat was made by your company.  I was told in the 2nd sentence on the phone, if I did not pay your full material costs you would take me to collections - which is a threat against my credit.  As you stated -  I don't do business by extortion.

My response to that immediate threat was; if you are going to make me pay for all your materials, take me to collections and impact my credit, that means you stand by your work.  If you stand by your work and take me to collections, I will be happy to post photos of your work.

I said repeatedly in writing and over the phone, I will pay for materials in scope and that excludes the cabinet you bought to replace what you lost.

I didn't post anything until you sent me to collections over this cabinet.  The opening salvo of threats was by Drystar to me, not the other way around.

This is your company's work day one.  I wasn't going to get further in the project which now included the granite top your company broke.

It starts on the top and comes all the way down. Will never have this company in my house please stay away!

Jim Cox, was a project manager assign to my job.
1. He was late on the first day and was drunk or had a long night.
2. 3 weeks passed and called up and said My cabinet guy has been trying to call you and left voice mails. Not true! checked for his number and nothing comes up!!
3. Cabinet guy comes the following week. Removes the temp sink and asked me? has Jim, setup a plumber to install my sink and plumbing lines. So he calls  Jim, to check and nothing was setup and he was going to call him back. 6hrs later the cabinet guy once more calls to check on the plumber and nothing.
4. I called Jim Cox, to check on the status of the plumber and starts yelling at me. No plumber will be here today, tomorrow etc! Keep in mind he had over a week to plan this out. So we start going at it! and this child hangs up the phone.
5. Called the SCR office and John, manager never called me back to talk about his child acting like a teen.
6. Stay away from this nasty company!!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had the folks from CMS come out to clean my travertine floor. What a great job. I never knew how beautiful my tile could look. They were fast and efficient  and very polite. I am having them come back to seal my pavers next week. Very reasonable prices.

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