Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

The first crew to come out was one man subcontracted to hang the drywall. As you can see in n the photos, large oblong cuts were made for plugs, the shut-off valve for the water supply for the fridge was covered, broken drywall, torn drywall and drywall kicked into place. Jennifer and Michelle came out after I took the key out of their lockbox and complained about the work. I was told I would be happy and they would get a new crew in. The second crew did all the mudding on Tuesday broken drywall, sealed my Ethernet connection in the wall destroyed my vanity light and the list goes on. Oh they also unplugged my drop in freezer and all the food spoiled. When contacted about this, I got radio silence. The next response I got was when I emailed in question to whether permits had ever been filed and asking g for them to stop work until I knew if they had permits. Jennifer responded threatening that if I went to get permits I would have to bring the entire house  up to new electrical standards, and tear out the walls. That's fine there are more waves in my walls than in the Atlantic ocean anyway. If you want your home to look like a mirror funhouse go with these guys. Being told how I should feel better and being dismissed for my concerns and doing fast sloppy work is just sub par business ethics. Threatening a homeowner with even more of a financial loss because you cut corners and didn't apply for work permits is unethical.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company is abominable. They left my home completely destroyed, and created issues much worse than the initial plumbing problem.  Following a plumbing problem, they were quick to send a team out to survey the issue and inform me that their team could handle everything.  They stated that they would deal directly with the insurance company and that I would be responsible solely for my insurance deductible. Well that was in December of 2021. It is now July of 2022, and my kitchen and guest bathroom remain demolished, with dry wall removal everywhere. and a temporary plastic sink in the kitchen.  It seems that during this plumbing issue, no plumber actually did any work.  They came out an inspected (i.e. looked at) an area in the kitchen where Quick Restore had completely removed the sink, cabinetry and drywall to my garage, then left never to return.  Consequently my insurance only covered the basic plumbing and mold prevention issue.  I have been in contact with Quick restore for months now and they are refusing to return calls or do anything to resolve the state of affairs.  Their bill has been paid, minus the damage to personal property by their workers (broken chandelier and pressure cooker).

Quick Restore refused to come back out and replace  the drywall, sink or cabinetry they had removed. They stated they would only do so if the insurance company paid them for additional work. However, they did send someone to 'take pictures' and submit an additional estimate for repairs to my insurance company, which was subsequently denied. Thus leaving me with thousands of dollars in repair work to restore what they have demolished.

This company not only did not fix they problem, they caused a lot of damage and wasted a lot of time and money.  Definitely do not deal with them if you any work done on a home you value.  Stay away from these people.  Dealing with them has been hellish (and expensive).

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

When this company was recommended I was hesitant because in the past we did not have much luck with these types of companies....amd it proved to be just the same as the other ones we have used. They were very quick to come in, rip out our wall and set up their fans....very timely. However, when it came time to get their equipment, we waited during our 2 hour window....to which no one showed up. I called and was told they were on their way, then got a call a bit later from the person coming, saying he was on his way....but yet we thought he was awhile ago? So wasted our time in waiting for them. Before we began the process....i wanted to ensure that they do re construction....because with our old house that had a leak, we were left scrambling to find someone for repairs as we were just left with a mess...i was assured they did. Well, they picked up equipment Saturday, today is Tuesday, and after numerous calls, none have been returned for someone to fix the gian hole in our ceiling....and once again I am left trying to find someone to fix this for us. Keep in mind, we are 2 weeks new to the state, and don't know anywhere or anyone around here. Do not use this company if you want them to help fix what they rip out

I contacted Stratton restoration after buying a new house needed paint in all rooms and some accent walls. A gas line for a new stove
Stratton gave me a finish  date that was not met.
Sloppy paint job over spray on fans, blinds, didn't get the accent walls  correct. Broken curtain rods ,missing screws on clothes hanging  rods,  broke a blind. did not get contract instructions correct so an another contract was established costing us another $700.
They didn't answer calls or text was very unprofessional had to complain to get anything done.
Im sorry to say that i will not use them again
It took too long to make it right.
And never got back to a job that was not done. Im sure they wanted more money to a job they gave me a quote on at the beginning of all this.

Unfortunately, I have to update my review to one star.  Like someone else before me, the mitigation portion of this company is pleasant and easy to deal with, however, on the repair side it is the complete opposite.

I have endured 3 missed appointments and a serious lack of communication.  Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back.  It wasn't until I threatened to cancel that someone did finally call me back.  His subliminal attempt at placing the blame on me for the missed appointments was the last straw.  I have since terminated my contract with this company and have informed State Farm (my homeowners insurance carrier) of my experience.  Drystar has been flagged by them to warn other potential victims of their incompetence.

It's truly a shame that it had to get this bad, however, I cannot justify taking 3 days off from work to wait for someone to show up and have them flake.  3 appointments missed in a row is unacceptable and clearly indicates that this company lacks the professionalism and competence to provide me with a successful resolution.  I have zero confidence in this company and suggest you explore other options as I have been forced to do.

Silver City was recommended to me by USAA, one of the top insurance companies, for roof repair/replacement. I knew they would be reliable, but was extremely pleased with the excellent customer service from Brenda, the great job oversight and coordination by Dave and the competency and cleanliness of the construction crew. They even delayed the crew for one day to allow me to re-insulate, providing me help and tips on that at no charge.  They found several areas of damage I had not seen, went back to USAA for me and got them paid for and repairs.  I will never use anyone else for this type work.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!

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