Best Damage Restorations in United States

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

I used ACR for a home owner insurance claim after my water water heater rusted out and took out my 4 year old (very expensive) Pergo floor. I used ACR as they came recommended by my insurance company USAA. If it were not for Jennifer, I would have rated this company one star lower as there were a decent amount of communication issues, but Jennifer gave it her all to make things right, and she did. I had my entire main floor plan re-tiled, which went right on time. But some days people would show up at my house unannounced ready to work. There was a major lack of communication and the problem wasn't really with ACR it was with the contractors they contracted work out to, because then those contractors would contract that work out to other companies, so it was hard to be in contact with who was doing the actual work. I think my main discrepancy was with the contractor they had to do my baseboards. I am a handy man and have worked in the trades, I understand how it works. This guy for one wanted to over charge me for base boards, which initially I stomached. But, when he contracted out the work he never gave me a time or day when it was going to happen, (which had become a trend with this guy.) So, when some random day some random guy shows up ready to work I had to turn him away, as I was busy that day. When I called the contractor back he wanted to schedule me out another two and a half weeks! I am already paying the up charge and now I am being put on hold, for work I could easily do myself. So, I decided to tell him forget it I'll do it myself. When I tried to get a hold of him he was no where to be found. Finally ACR got a hold of him for me. I told I would do the work myself, when I said I wanted a refund he said I would have to talk to ACR about that. ACR was very accommodating and apologetic. Jennifer, the MVP of ACR, even helped me out after ACR had confused my bill and quote with another client which was much high then we originally talked about, but she helped me out and honored our original price. Basically to make a long story short, I think ACR as a company is good, I just think they need to spend a little more time screening the contractors they work with. Like I said the work that was done was timely and done well.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company still hasn't did anything to restore our kitchen. We ve been waiting since June for them to put in our kitchen cabinets. We ve had to live with terrible inconvenience. We also have 2 foster children living here. The insurance company already paid them. They have one excuse after another for putting it off. If they fix it right away starting now I may chose to take down this review.

I hired Geo Roofing to seal several penetration points after a new HVAC unit was installed on my foam flat roof.  The technicians showed up ill prepared and without sufficient material to do the job correctly. I expressed my concerns with a supervisor and they were ignored.  I told the Geo Roofing team that their work was not sufficient to prevent leaking on the roof.  Sure enough rain started approximately 8 hours after completion and my roof is leaking in multiple locations.  They actually made the situation worse by creating low points around all of the penetration points in the roof because they didn't use enough foam.  I now have water damage throughout the house and beautiful wood floors are now damaged. I would give them no stars.

We had a water heater leak and called Eco Dry for advice on repairs needed. Willie came out within an hour and walked me through the steps of the necessary repairs and procedures. He was very knowledgeable and patient with my lack of knowledge on this type of repair. Highly recommend this company and Willie was outstanding!

My mother, 82 years old, lives alone in a small home in Payson, Arizona. She had a house fire in December. Reconstruction needed to be performed and asbestos was found so it needed to be removed. The insurance adjuster asked if my mom had a construction company she wanted to use and she said no. So, the adjuster recommended a friend of his...Stratton Restoration. They showed up and immediately wanted my mom to sign all kinds of paperwork including paperwork that said she would agree to have their company do ALL the work. She called us and we told her not to sign anything. They did not give up. They tried and tried and she finally put them on the phone with us and we told them we would like to get several bids and we would be happy to look at their bid. They said that they just wanted to clean everything from the fire and put it in storage for my mom until she figured out what she wanted to do. Like they were doing her a big favor. So, unknowingly, we told her it was okay to sign on for just cleaning and storage. No one in our family had every been through a fire before, and they knew that. Again, they tried to make her sign an all inclusive deal. Again we had to get on the phone with them and made them hand write in the words contents, cleaning and abatement only. She agreed to that portion only. We decided to go with a local company to do the actual construction. We then got a bill from Stratton for $30,000!!!!!!!! If you would have asked me how much it would cost for them to do what they did, I would say $1,000. max. Not only that, but we then find out that this money came directly out of my mother's insurance claim!!! Money that should have gone to her for contents, got sucked up by Stratton. I requested an itemized invoice (that took many emails to obtain). It was padded like crazy. They had hours and hours billed for supervising for someone watching someone else take photos of items. They exaggerated their hours. They exaggerated their days. They exaggerated everything. They charged $65 to clean a $5 pair of shorts. That doesn't even include the storage for the shorts. If they would have told my mom that she would have told them to throw them away. Anyone would. They all have to be thrown away anyway because of the asbestos and smoke. Their inventory list and photos were incomplete and incompetent. I asked several times where the complete list was and I was told over and over Don't worry, it may not be listed but it's all there in the storage unit. Well on an insurance claim it's ALL suppose to be listed. Not just whatever they choose. On top of that they were charging $239 a month for storage units. I called the storage unit facility and found out the charge was actually $95 per unit, not $239. Not once did Stratton give my mom an estimate of the charges before they performed any work, and not once did they mention that this would be coming directly out her pocket. We would have never in a million years agreed to this if we would have known the price and where the money was coming from. And they knew that. That is why they did not say a word and tried to rush my mom into signing so quickly. They also allowed her to go into the house where they said asbestos was found without a suit or mask to retrieve belongings. Who knows what the medical implications of that will be. They are now holding her belongings hostage unless she signs over the $29,346.87 check. They take advantage and prey on people and the elderly that just went through a very traumatic experience. Unconscionable. Since then, while speaking with others, I hear they do this all the time. They find out the insurance limit and take every penny they can.
My advice is to NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
They are thieves with no conscience.
My mom is retired and lives solely on social security that is at poverty level. They have taken almost all of her claim money and left her with smokey, asbestos tainted personal belongings. Oh no wait, she doesn't even have that because they are holding them hostage.
RUN!

I contacted Dry Star Restorations at the recommendation of Hummell Plumbing.  They had 2 technicians out that very same day and I was extremely impressed at how honest and straight forward they were with me.  They gave me all my options wether we went through insurance or just cash.  And to top it off, there assessment was 100% FREE.  I would recommend Dry Star Restoration to anyone and everyone!  Honesty is hard to come by these days.

We had a huge water mess from a leaking faucet.  PJ was easy to work with and he and his team did a great job remediating the  water mess in my house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had Craig power wash and seal my outdoor pavers.  The job turned out well and he gave me a 5 year warranty.  Since the completion of the job, there have been several areas that need to be redone.  Craig refuses to answer my calls or emails! It seems that the warranty is not even worth the paper it is written on!  If I could give a zero star review based on his customer service,  I would!  Don't use this company!!

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