Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

This company used to be one of the best, but is under new management and has really taken a turn for the worse. Eight weeks after storm damage to my home, I still have no idea when work is expected to begin.

Three times I've been told that our project will be scheduled at the next meeting, but so far has not been scheduled. Three weeks have gone by since I've heard from my project manager, who doesn't answer my calls or texts. Twice I've been told someone will call me to discuss the project but never called. More than once I've arranged time to stay home from work to meet someone who was supposed to come start the work but never showed up.

Works stalls because someone forgot, or because they discover an issue they should have seen months ago. I understand that everyone is very understaffed right now, but this does not explain the total lack of professionalism or communication we've experienced.

I've never worked with a company with such a complete disregard for your time. I would never recommend ACR to anyone, and my insurance company will also no longer recommend this company to its customers.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Garbage company!! They got in through a reputable plumber for a pipe issue. Charged a ridiculous amount for TEN fans for two 8x10 ft bathrooms that kept blowing out the breaker in my condo. Came back unannounced multiple times a day. Ripped out drywall that was absolutely dry, and tried to hustle my insurance company for bogus extras. After over a week, I finally succeeded in kicking them out. They ripped out a bathroom vanity and left a huge hole to peek into the neighboring condo without permission while getting their equipment and left it that way. Billing was a nightmare and had to settle the matter with legal help.

beware of geo roofing!!! geo roofing is a horrible horrible company!!! in early february mike peterson (geo salesman) came to my house and gave me a quote for a new roof on my house. he said they were running 2-3 weeks out. i paid them a down payment of 5500 and they gave me an install date for february 26 2019.  letty (geo office manager) called me on the evening of february 25th (the day before they were supposed to start) and told me they wouldn't be able to start until march 6th now because they were so backed up. march 6th came around and nobody showed up and nobody called me to let me know what was going on. i tried to call mike peterson (geo salesman) and he didn't answer. i left him a message and he never called me back. hours later letty (geo office manager) calls me and says all her roof workers got in a car accident and now they wouldn't be able to start until march 11th. so that day came around and guess what...nobody showed up again and no call from geo letting me know what was going on. i tried to call letty but she would not take my call. they have a receptionist screening all the calls. the receptionist was very insistent on getting my name and why am i calling. they would not refund my 5500 down payment so i had to call my credit card company and dispute the charge!!! this company is soooo bad. i just don't want this to happen to anybody else. beware of geo roofing az!!!

We had our first leak in our new house. EcoDry Mesa AZ was the company we went with. I am thankful I did they are professional, diligent and the whole company was a pleasure to work with. From costumer service to the reconstruction staff. Jakob  and Adam Eskina were amazing to work with. I would use and recommend this company again.  Thank you guys for doing an outstanding job from beginning to end.

Stay away from Stratton! They did a whole job on our house right before we bought it. Have had couple follow up questions and they are the most inconsiderate rude people I have spoken too.
Once they have their money they don't cAre about you at all!

Horrible customer service!

All around poor experience had to get ROC involved.
Fixed cosmetic damage but did not find and solve root cause.

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.

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