Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

I used this company for repair after a water heater leak. Nothing but issues from the beginning. I had to constantly call to get anything done. There is no communication between the technicians and the office. We had so many problems with the repairs I do not have enough room to list it all out. The work is rushed and done poorly causing multiple follow up visits. The work was so lazy they painted over a light switch which made it inoperable and in need of replacement. I ended up being so frustrated I decided to just fix the remaining issues myself. The so called project manager never looked at the work to make sure it was done properly. I would not recommend using this company to anyone. The completed work will be okay and you can get better quality elsewhere.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

HORRIBLE, ABSOLUTELY THE WORST!!
Hired this company to redo a bathroom after major plumbing issues and after 6 months the work still wasn't complete. This was the only bathroom in the house and my mother who is in her 80's had to live with this nightmare every day! I finally hired another company to finish the job and these people had the nerve to ask for more money! Absolutely do not hire them!

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

Ecodry Restoration is a superb company filled with great staffing who took care of our water damaged in the laundry and garage area. Spencer the office manager has exceedEd his way of communication and cus care. My husband, sister and I highly recommended this company to anyone who wanted an immediate response to any of their water damage in their home and business. Thank you Spencer and Ecodry staff. Excellent job!

I wish I could rate them below ZERO.  Everything and anything went wrong.  Gave me wrong estimate and wrong material.  I was very specific on what I am looking to accomplish.   DO NOT DO BUSINESS WITH THEM. TAKE It FROM ME AND SAVE YOURSELF TIME

The worst! Stay away at all costs.  Initially they were responsive and kept appointments and once they got payment, stopped responding, didn't finish work, 12 weeks later and my floor is still pulled up and baseboards are still missing.  They won't call me back, won't send the emails I've requested with the scope of work. Abbi is nice until you question their process and portray an unhappy customer, then she's rude and unprofessional.  I'm not sure what background Martin comes from but he can't manage a project. Just stay away folks!  Save yourself the burden and frustration.

We had a leak in our roof a year and 1/2 ago USAA sent out Silver city.
They repaired the roof and the ceiling in the kitchen, in a timely manner.
Fast forward to October 5th 2018 after the rain we had i noticed the same area in the kitchen ceiling started to crack. Called USAA they said it's still under warranty with SC so i called them on the 8th, 10th, 15th & 17th with no updates or contact from them. On the morning of the 18th they called and said they will be in 30 mins.  I had to leave work and the guy said it was a rookie mistake the guy didn't repair high enough.

He said they would contact me about repairing the ceiling.
So i started with the phone calls again (as no one ever called us)
Called 10/29, 11/5, 11/8, 11/9  on the 9th they gave me the project managers phone number for JIM when i called it wasn't JIM it was another project manager Robert for the east valley.
He said he would call me back (never did)  I called Robert on 11/13 at 8am
And he said he would call me back. He did 2 hours later he called and said he was going to send one of his guys from the east valley  even tho it isn't his job. The guy that repaired it was awesome. He said he would be back at 7 am to paint.  I waited until 8:30 and then called again.
Robert said remember i said it wasn't his area and that he spoke with JIM and he was sending someone. Which he obversely didn't. Robert called JIM and said you need to call us. When i didn't hear anything back i called Robert back and he said Jim was suppose to call me.  
Robert gave me JIMS number which JIM did not answer.
SO PO right NOW......

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

0  STARS:     REFUSE TO SUPPLY WHAT THEY ADVERTISE:          Found their ad in the magazine The Grand Season Sun City West Edition.  They offer $239.00 for 5 rooms carpet cleaned plus sofa/love seat and grout cleaning.  Seemed like a good deal!  When I called the man said no way I can do that for that price. I told him that is what his ad says- how can you refuse to do it!  He insisted that he could not do it - it is a mistake.   I questioned him and asked have you as a businessman heard of truth in advertising?  Even if it is a mistake you should honor your advertising. After more discussion he told me (very sarcastically) that I was a real sweetheart and then hung up!
I would NOT RECOMMEND using this company as they obviously don't supply what they advertise!

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