Best Damage Restorations in United States

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

AZ Carpet and Restoration did an incredible job not only on our carpets but also in cleaning a mattress for us! I will definitely use them in the future for ALL of our cleaning needs and highly recommend them! Their customer service is excellent, from the person that set up our appointment to the tech!

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company is god awful Steven told us he would take care of everything including the work done at the house only for him to send 8 different people in a week to do his job and they started demolishing the kitchen where our water damage was before insurance denied the claim so now we have to pay thousands out of pocket for that and an additional thousand for a small asbestos test that was done. Also Steven stopped responding to my phone calls and texts after insurances denied the claim but still has his representatives calling trying to charge me what they're owed fuck this company

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

I had Sewage flooding in a tiny apartment. I was referred to them by my plumber who said that this Company comes out immediately and gets the mitigation process started, to prevent further damage.

That they did! Came out right away they're going to do some tear out and get things dried up for me. Rolland has been wonderful in explaining and helping me to understand the process.

I will update this review once their work is completed... So far, so great!

I was very impressed with the professionalism of the staff, at first.  They were always friendly but Stratton did not complete the job they were paid to do with the integrity and attention to detail that one would expect.  They lost many items, handled the itemization of items terribly and many items had to be sent back to be cleaned again. VERY disappointing experience.

We hired Drystar for a relatively small restoration job. I was told by Garrett, the project manager, it would take 1 maybe 2 days. Well, it's been about a month. Mostly due to poor communication with the project manager and the workers as well as his lack of communication with us. The workers either showed up to do the work or called me ON the day they were coming to do work. NEVER a few days ahead of time so I could plan for it. Also, the clean up was sloppy. They refused to do specific things that we requested throughout the job. Instead, just ignoring the request. I do have to say the actual workers that came to our house were extremely polite and respectful, but very unclear as to the direction of their job actually was. I definitely would NOT hire this company again.

We had a huge water mess from a leaking faucet.  PJ was easy to work with and he and his team did a great job remediating the  water mess in my house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He then proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in.  I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy....

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