Best Damage Restorations in United States

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

This is one of Arizona's finest companies. They perform professional, excellent work on a timely basis and are a joy to work with. One generally is facing a very difficult situation when ACR arrives and they are exceptional at providing service that makes a difference. Follow through and timeliness is very good as well.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I have to give a low review as this company is trying to be something it's not -- a restoration company.  The water restore via heat and fans was good service.  The rebuild was chaotic, no one knew what anyone else was doing, the project managers (which changed) indicated it was a known internal problem that needed to be improved.  They DO NOT understand the value of high end items in order to value them.  They do not have a sense of urgency unless it's the sales process which is a bulldoze from water remediation into construction promising the entire way you'll be involved, etc.  Absolutely untrue.  No communication.  They don't listen to what the customer wants.
They jackhammered a custom marble entry medallion when it could have been saved without asking us first and unless Hayden is no longer with the company, they absolutely knew we had a desire to save the medallion which they claimed we didn't tell them about.  The estimator put in writing that no outside wall was revealed during kitchen demo and I sent him a photo of it -- they did no lead testing of the wall painted in the 1960s.  He was even there after the demo was done and I pointed out the wall.  The only service we found as well done was the dryout with heaters and fans.  There is damage done due to the poor work of demolition, and by the time the estimate was done it is clear this company is not ready to offer anything but water and fire remediation.  The owner refuses to return phone calls to talk with customers which we tried to do several weeks to understand their process and methodology.   Find a good reliable general contractor until this company is ready to be a reconstruction company.

I recently had water staining in a few of my great room areas and called several roofers. 3 roofers did not want to even deal with my roof due to my solar panels and recommended that I call separate electricians. My neighbor was happy with his recent reroof by Geo Roofing so I gave them a call. Letty, office manager, could not have been nicer. She told me that the owner, Marshall, could go by my house within a day and assess the situation. Marshall responded and gave me 3 options: quick repair (temporary), a 1/2 reroof, and a full reroof. Geo apparently has electricians they use to facilitate the solar deinstallation and reinstallation. I opted for the 1/2 reroof and within a week the job was complete. The solar panels had required laborious forms and solar company approvals and Geo took care of it all. Their work and follow through was excellent. I cannot stress how efficient they are in the coordination of many moving parts and workers.

Originally I would've given EcoDry Restoration 5 stars but that was back in January when they did the mitigation in my kitchen. They did an awesome job BUT I still do not have a kitchen (I've been without one since January 4th). My insurance estimate for their services was around $2800 but they sent a bill to insurance for $10,000 and now it's been referred to their attorney and they are trying to sue me too. All of this BS I'm going through means I'm on my 3rd insurance adjuster which means I will now have to wait until my new adjuster is brought up to speed. Hind sight I should've checked with insurance before I used them from a recommendation from Any Time Home Services who came to fix a leaking disposal that was replaced by American Home Shield. If after reading this you decide to use then, be warned and DEFINITELY do not use their sister company EcoDry Restoration.

So incredibly disappointed with this company. They were referred to us by insurance and have made our lives a nightmare. Do NOT use this company.

Several weeks ago I came home from being away, and found my kitchen faucet had broken and left water all over.  I immediately drove to Lowe's and bought a new sink/faucet (my old one was dated). Today Justin and Dalton came to do the preparation for the repair.  They were so polite and efficient.  They went about the job and worked well together.  They kept everything cleaned-up as they worked.  I have great confidence in how they explained to me how the process would go and found their straightforward manner helped me to be able to not have any surprises.  If you have a water emergency, I highly recommend Drystar and especially my fine team of Justin and Dalton.

This is a story sad but true of a company that has very good work but very bad business practices
This begins in September of 2021
An estimator is sent to survey damage done by a roof leak due to a Solar installation
On this visit, the estimator without authorization attempted to fix an issue
The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized
The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they wouldn't have authorized; this was presented as a favor - to attempt to stop further leakage
Now to current time, on March 16th, 2022
I have resolved my roof issues with Reimagine Roofing - recommended
Jim the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea
It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didn't do anything anyway
Those charges were 586.46 - during an estimate appointment for insurance purposes
this amounts to $13 a minute
i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like Zoelle or simple BillPay

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.

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