Best Damage Restorations in United States

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

******PLEASE READ BE4 USING THIS COMPANY*********

This company is the worst company I have ever used.  It took them 8 months to finally finish the job I was told it was going to take 2 to 3 months to do. The people on the job site were unprofessional and did very poor work & wasted time by having tomistakes they made over & over again or painted 2 to 3 times to get it right advised the owner and he kept trying to make excuses for them untill I showed him pictures and videos of this and still after this he tried to push blame on us his sight manger tried to do short cuts and say we wouldn't notice but  know I hv this on video too saying this... They got grout on my classic car that was parked in my driveway and said he was not responsible for damage and took off Penny's of job to try to satisfy us for damage that costs thousands to fix and said the contract we sign has not responsible for damage ... worker made a large hole in wall with a crowbar  that to be used on a car not house renovations. They moved a piece of furniture and broke it .. and again owner comes up with excuses.... I wish I could give them negative stars..

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

trash.
lied about insurance covering my water heater just to get teh process going.
charged $2,000 to sit a fan and dehumidifier in my bathroom which short circuit my electricity
some basic tools i have laying around the house

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

We found a leak in our kitchen sink drain that caused some damage to the cabinet's interior and dry wall behind it. EcoDry was recommended to us so we had someone come out to investigate ASAP.

EcoDry sent a very professional gentleman by the name of Jakob Prince. Mr Prince sat down with us and explained what was going to need to happen and the approximate timeframe that it would happen in.  

We weren't expecting to spend money on emergency repairs and water damage isn't something to leave for another day. I think Mr. Prince sensed the stress in the room. Unbeknownst to us as my wife and I were in another room discussing our finances in order to make a decision on what we were going to do, Mr Prince made a call to the owner of the company and was able to pull some strings so we got a major discount. I'm not exaggerating, the discount was huge and completely out of he blue. He made the call without us even asking or knowing that was an option.

You always hear about companies pulling a fast one over their customers and hope that you don't get caught up with a company or individual like that. That is definitely not the case here. I would be more than willing to work with Jakob Prince and EcoDry if we ever require their service again. Wont even hesitate!

Responsible, hard working, family owned company! These guys are detail oriented and have the knowledge to get things done!

Great Company!!

EDITED TO UPDATE:
The guys came yesterday 1/23 to lay tile. Once again it's an unfinished job. Justin & Garret told my husband that the job was going to be finished. Yet another time it's be lied to us. I told the guys they could come either all day Saturday or Monday, my husband asked if they were free to come today. We were told yes that they had a job in phx to do and would come to our home at 3. SURPRISE SURPRISE who doesn't show up. I texted Justin to let him know, didnt find out until 3:45 that the guys didn't come due to one being sick and they didn't know. That's how much the company lacks communication. It's once again has been HELL trying to communicate with this company to get someone to finish the damn job.
I also posted a review on Facebook that they removed. STAY FAR FAR AWAY FROM THIS COMPANY!!!!!

Unfortunately for us we didn't choose this company. The home warranty/owner did. I would never fully choose this company on my own.

Our toilet was leaking to our down stairs ceiling. This was in October. They were super fast about tearing apart our ceiling, and dehumidifying the area. However getting them to come fix the hole and patch it up was hell. Getting them to come to our house to get the tile fixed, toilet out in and fan has been HELL.
They came took the tile out. Came back and did a half ass job that they started late since they didn't have the material. And they have left this half ass job.

They were suppose to come and finish the base and put a water proof coat Friday 1/17 at 3pm. I texted Justin letting him know my husband was home at 1:46 letting him know the guys could come earlier. My husband was home all night and no one showed up. And they can't even give me a definite on when they are coming back. I have asked that garret the manager give me a call multiple times yesterday and still havent heard anything.

DO NOT HIRE THIS COMPANY. They will half ass, give you excuses, and pull the job out.

This was suppose to be done BEFORE Christmas I was told by Justin. THEN I was told I was going to be done before this past weekend. We still have no toilet in our master, half ass tile, and no fan or light down stairs.

Silver City was recommended to me by USAA, one of the top insurance companies, for roof repair/replacement. I knew they would be reliable, but was extremely pleased with the excellent customer service from Brenda, the great job oversight and coordination by Dave and the competency and cleanliness of the construction crew. They even delayed the crew for one day to allow me to re-insulate, providing me help and tips on that at no charge.  They found several areas of damage I had not seen, went back to USAA for me and got them paid for and repairs.  I will never use anyone else for this type work.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He then proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in.  I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy....

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