Best Damage Restorations in United States

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

An office in my home was flooded in August 2012. I called ACR since they had previously cleaned my carpets. Their response was immediate. They did a  professional and thorough job of removing my carpet and ruined drywall. They also treated the room for mold. The workers kept me informed of every step of the process and interacted with my insurance adjuster to get the job done. I feel they went above and beyond what was required to do the job. They were always available by phone and provided useful suggestions along the way.I would definitely recommend this company not only for carpet cleaning but especially in those stress filled times of home damage.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

DO NOT USE THIS COMPANY...THEY WILL SCAM YOU OUT OF YOUR MONEY!!!
I called this company which was a referral by the plumber. I may have to find a new plumber now too.
Anthony with Quick Restore came out. I explained to him what was needed and while trying to finish speaking, he repeatedly cut me off telling me I don't understand the process.
I told him I just need an estimate and time line sent to me which I would send to my insurance company.
Anthony kept telling me, I can't give you an estimate. That's not how it's done. We do the work, you pay us, then you submit it to the insurance company. BS!!!
I have been involved in construction for 30 years and would never start a job without an estimate and approval by the insurance.
I had to ask him then TELL him to LEAVE over and over. He thought he was going to scam me out of my money.
He wouldn't even listen to what needed to be done, which was what another company had already examined, tested, etc., he was only concerned about getting paid before the insurance was even involved.

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

During a visit to my parents in home in Arizona we had the unfortunate experience of having a pipe break. We called EcoDry, and they came to the rescue. I couldn't have been more pleased with the way the folks at EcoDry handled the situation. I don't typically leave reviews for businesses, but in this case I made an exception. Everyone we worked with was extremely knowledgable and helpful throughout every step of the process. I was especially impressed with the way their back office helped us deal with the insurance company. Hopefully we won't have to deal with another disaster to cleanup, but if In the case that we do, we'll definitely call EcoDry.

We hired Stratton Restoration cause we had water damage done to our kitchen island. Stratton communication has been terrible. Also every date they say they will have something done by hasn't been made. The lack of communication is very frustrating.

AVOID!

In fairness to the restoration side (we dealt with Garrett who was exemplary as was the work his team did), it's the mitigation side of Drystar which we have the issues with.

Overcharging. You get charged $153.39 for them to answer the phone. Item #1 on their invoice Emergency business call - during business hours. Yup, wasn't after hours.....

Debris hauling - by their own invoice they removed 48' of 3 baseboard and 1 sq ft of drywall - hauling/dump fees $117.85

Monitoring - Ha, whatever! We have a log sheet from one of Drystar's workers showing 3 days of monitoring. We know for a fact he never came on the middle day at all.

Customer service - oh yeah, there wasn't any. We complained to Robert Simonon about the issues we had. He wasn't interested in them. All he wanted was to get Drystar paid. Now I have no issue paying a fair price, just these weren't fair.

I brought up the fact that the tech said he'd been there monitoring when he clearly wasn't. Robert's reply, I am not sure if there is some confusion or miscommunication here. But I spoke with Alfonso and he stated he recalled doing the check ups so I am not sure to be honest. Miscommunication? How about outright lie? I'm not sure... Do they even care?

Robert's reply to our inquiry about the exorbitant hauling charge (they could have thrown it in OUR garbage bin there was so little!), We have to dispose of damaged materials and when there is demo we bill for a Haul Debris charge. In other words, here's a flat fee and we'll add it even if it bears no resemblance to the actual work done.

Machines - This seems to be a great area for adding a little extra. Per their own invoice, there's a big disparity between the 3 rooms, one which had little damage, yet was almost the most expensive to fix. We follow all IICRC Guidelines and it has been approved per the adjuster. How would we know if those guidelines were followed? Given all the other items, that quote must be suspect. And we cannot see those guidelines as the document containing them is a paid download. And, no, it wasn't approved by the adjuster for the size of equipment - perhaps the number.

We would NEVER use Drystar again. Having been over 15 years in the construction industry, contractors in the industry already have a less than stellar reputation - Drystar (mitigation side) did nothing to improve that. It's sad to say this as Garrett and his team did a great job of working with us, and doing right by us. The rest......

I have used Silver City on a number of projects ranging from a roof replacement to a French door replacement after a break in. Both times the workers were prompt and courteous. Best of all no issues with the claims adjuster.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Stay away from this company. Paid $1000.00 to have my pavers sealed. 6 months later it looked terrible. Have been calling for 1 1/2 years with no response. This company is a scam.

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