Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

Mold is not something that you want to discover in a home. Unfortunately, at my mother in laws house, due to some water damage that had occurred a while ago from a monsoon when she was away and she got mold. Her insurance company recommended Arizona Construction and Restoration (ACR), they contacted her right away and had someone come out that day. Everyone at ACR was very professional and friendly. Having mold was really stressing her out. Once they arrived, they made her feel at ease. She is now mold free and back to better condition than before. I never knew mold was such a big health risk. If you have mold, call ACR ASAP and I'm sure they will make you as happy as they did for our family.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I am writing this on behalf of my elderly grandparents whom they took complete advantage of. My grandpa was very patient with them, putting up with poor communication and sloppy jobs for months before finally confronting the site manager. Justin, his brother, and the crews they worked with are extremely unprofessional and will stop at nothing to make sure they have taken advantage of you to their fullest. What started as a simple clogged pipe ballooned into a months long process costing my struggling grandparents tens of thousands of dollars to their insurance and if my grandpa had not been as smart as he was they would've tricked him into wasting a lot more than that. They tore up old pipes, sewer lines, flooring, concrete foundation, and drywall all for a clogged pipe. Every time they came to fix an issue three more appeared. They cost my grandparents as well as I thousands in personal damages as well which they were insistent they were not liable for. Computers, appliances, carpeting, and a number of personal belongings were either left damaged or needing replacement. That's not even mentioning the fact they caused two small electrical fires while moving appliances due to their negligence. And nearing the end of the entire process, the job they tried calling done was abhorrent. When I confronted the crew for cutting corners, they cussed me out and proceeded to do a worse job than before. To this day we have moulding that doesn't match the flooring they installed, transition pieces my walker bound grandma can't walk over, appliances that need to be replaced, chips in our walls, spots of an obvious drywall repair, unlevel foundation, missing and destroyed baseboards, and much more. There was a general sense of not knowing what they were doing the moment they got here, they forgot to put tarps up three times and flooded our house with dust. Three separate times and I mean who knows what that did to our lungs or the lungs of the cats who live in the room they worked on the most. Once when tearing up the foundation, again when installing the drywall, and again when tearing up the bathroom tiles which caused a significant amount of personal property damage every single time it happened. The crews never showed up on schedule, took frequent breaks, and even gave the entire house covid because they refused to wear masks. It's clear to me they take pride in taking advantage of the elderly and if I wasn't here I doubt the job ever would've gotten to the point it is now, even though they never came to finish the job.

We just bought a house, which needs some roof repairs, nothing super big but enough. We went with this company because, they provided an estimate during closing and figured that since they've already examined the roof we could get them scheduled for before we move in. When we called the first time, we didn't receive a call back. We ended up calling them back and got what felt like an apology from the contractor for not reaching out in any way. We thought it was behind us and can get going forward. Nope, zero contact for 3 more days. I called back, they called back but couldn't do anything and said they'd reach out again. No call back, until I got a rather unprofessional voicemail. I called back and was sent to a random voicemail. Then, they called and attempted to blame me for the delay! Finally, their form was finished and we could get scheduled!! Again, no one called us so I call back to get scheduled now it's been three weeks, and then they want to push it out two weeks. Zero sense of urgency or desire to correct their errors.
I really tried to like this company, but unexplained delays combined with the unprofessional demeanor of the staff and contractors is unacceptable.  To confirm their poor   communication skills and business ethics, I was hung up on.  I truly hope the business tries to fix its problems to ensure a more customer focused and thus longer lasting business.

Plumber hired through our home warranty company recommended EcoDry come open a wall and test for asbestos before he would find the source of a leak. We contacted our homeowners insurance to make sure that this was okay since EcoDry would not give us a quote before starting the work. The guys that came out were friendly, professional and on time. The work they did (taking out drywall, asbestos remediation, sealing off and drying out the area) was good. However, the amount they tried to bill was five times as much as it cost to repair/replace the drywall, baseboards, texture and paint. This amount was over $4k more than the max covered by our insurance and the bill was sent through a lawyer so all correspondence had to be through our insurance company's legal department. Although they ended up settling on an amount just below our max, they severely overcharge and involve lawyers from the beginning, creating an unnecessary long and stressful process.

I called Stratton early September right after labor day for a roof estimate. Jarrod came out we also needed insulation and drywall work done as well due to a storm on August 30th.
I had another company come out previous and because of the neglect we had mold so Jarrod took a look and told us what needs to be done. I felt comfortable so I made a appointment for them to come out. They did they were here for 3 hour's.
I was waiting for a estimate for roof and for rest of the work for kitchen. They said they would have work done in a week.
2 weeks went by did not hear anything I then called Jarrod he didn't call back
Finally Shane called us back days later. we set up time for him to come out which we thought was for estimate. He came out and asked What is he doing for us? What putting my kitchen back together.
After 2 weeks after that I finally get estimate for roof and kitchen.
Pretty out flatted.  In mean time they had 3 cabinets that they took to supposedly rebuild due to mold. I kept asking if they are being worked on and no they hadn't
My husband wanted cabinets back so made appointment for cabinets to be returned. Guess what only 2 were returned. Lost other cabinet and had the nerve to tell me they brought back what they took out! So now you are saying I am lying?
In there work contract they have a line not responsible for mysterious missing property What??? let's see how they are going to rectify situation

I never thought I'd be leaving a great review for a remediation and construction company but these guys were fantastic.  Every step of the way they were communicative and responsive, from the initial remediation with Justin through construction with Garret to billing with Chad who made the process of paying the bills easy and enjoyable.  Thank you guys - I'm very impressed with how you do business!

Unsatisfied in many ways, although the reps for silvercity seemed very helpful and worked fast in many ways their end job of poor at best. They didn't replace what our insurance (USAA) told them was covered. They reset broken or damaged property then told us we would have to pay out of packet to get what our insurance said should of been replaced. They cut and tore into our carpet then when reset they blamed our dogs for the damage and said they wouldn't replace it. The list goes on and we are still fighting with there company to fix or replace damaged items. They couldn't even reset the damaged cabinets level with one another. End

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had the folks from CMS come out to clean my travertine floor. What a great job. I never knew how beautiful my tile could look. They were fast and efficient  and very polite. I am having them come back to seal my pavers next week. Very reasonable prices.

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