Best Damage Restorations in United States

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

This is one of Arizona's finest companies. They perform professional, excellent work on a timely basis and are a joy to work with. One generally is facing a very difficult situation when ACR arrives and they are exceptional at providing service that makes a difference. Follow through and timeliness is very good as well.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Do yourself a favor and keep shopping, you DO NOT want to hire Quick Restore.  I screwed up and jumped into hiring this company because my plumber referred me (I'm guessing now was solely to receive a finders fee from QR) and I didn't want to take the time to research abatement/emergency service cleanup companies- BIG MISTAKE.   There is a laundry list of reasons not to use Quick Restore:  
-QR charges you/insurance for stuff they didn't do (I was billed for removal and reinstallation of my reverse osmosis system - I don't own an RO system).  
-For work QR is unwilling/unable to do, they quote you high prices to hire experienced sub-contractors but then choose the cheapest, most inexperienced workers, presumably hired from Home Depot parking lots, to complete the work and QR pockets the savings.
-They make constant mistakes in both their estimates and the work they do forcing you to closely monitor and document everything.  I strongly recommend taking before-and-after pictures so you have proof, otherwise they will argue that it was done correctly.  
-They drag their feet on repair work, be prepared to constantly follow up to remind them they still have work to do.  It took QR a full year to finish the repair work on my kitchen after a drain line backed up.  
-They overcharge for the equipment they temporarily leave in your home.  In many cases it would have been cheaper for me to go out and buy brand new equipment versus renting theirs ($50+ a day for floor fans/dehumidifiers, $100+ for a cheap plastic laundry sink)
-They put very little effort into getting insurance company approvals.  They will send one email and then make you pester the insurance company to pre approve the work so it can get started.  For the price these guys charge, they should do a much better job following up and explaining to insurance why specific work needs to be completed.  
-Very little effort when it comes to matching existing tile, countertops, etc.  Be prepared to do this yourself or end up like me with wonky, mismatched replacements through your your home.

The one good thing I can say about Quick Restore is everyone that works there is very nice, but unfortunately the issues I had with these guys far outweighed their niceness.  Trust me and choose someone else, you'll thank me later.

We just bought a house, which needs some roof repairs, nothing super big but enough. We went with this company because, they provided an estimate during closing and figured that since they've already examined the roof we could get them scheduled for before we move in. When we called the first time, we didn't receive a call back. We ended up calling them back and got what felt like an apology from the contractor for not reaching out in any way. We thought it was behind us and can get going forward. Nope, zero contact for 3 more days. I called back, they called back but couldn't do anything and said they'd reach out again. No call back, until I got a rather unprofessional voicemail. I called back and was sent to a random voicemail. Then, they called and attempted to blame me for the delay! Finally, their form was finished and we could get scheduled!! Again, no one called us so I call back to get scheduled now it's been three weeks, and then they want to push it out two weeks. Zero sense of urgency or desire to correct their errors.
I really tried to like this company, but unexplained delays combined with the unprofessional demeanor of the staff and contractors is unacceptable.  To confirm their poor   communication skills and business ethics, I was hung up on.  I truly hope the business tries to fix its problems to ensure a more customer focused and thus longer lasting business.

So after a horendous time with RMJ and it's contractors which I ended up paying more than what my insurance approved to rectify the terrible job they did, Andy from Ecodry took care of all the problems encountered during the  time Ecodry was at my home. Again the only and the only reason I even considered revising me review was because of Andy and his word. He not only tried to help out for all the damages they incurred, but was prompt on follow-up and making sure ECODRY did their share to solve a problem that went terribly wrong . Again , do your research on who you pick to rebuilt the place after water damage .... It is very very very important not go with the company that just is handed to you because they will help out with deductibles. It will be a terrible mistake . Mark my words terrible mistake . As for ECODRY , as long as people like Andy are still there, I would reconsider using them . After ECODRY , use your on research who you use to reconstruct .

My insurance gave me their info so I thought they'd be reliable. I called them to set appointment  but the receptionist gave me the project manager's phone number to schedule directly with him (why have a receptionist?). I scheduled for a Tuesday and took off work early to meet with Shane at 2pm. No show by 2:30 so I called the official and Shane.
According to everyone there was a schedule mix up so they rescheduled me. Great! Met with Shawn and meeting went well. He even noticed I don't have a temporary sink installed and apologized as his guys should've noticed and I should have a sink by now. I agreed. He said he'd get back to me in the next two days.
I haven't hear back from him or the office and it has been 7 working days since the estimator came to measure and take pictures. I left a message in regards to that sink but no one called back.
I simply don't understand the work ethic here. Don't you want work/money? And if you're too busy then don't take on new projects. Please don't just leave ppl waiting. I wish I had had the opportunity to wOrk with them but I am simply moving on to another company.

Took ions and tons of outreaches to put my kitchen back together and once it was it was done incorrectly; it was not a big job. The shelving wasn't put back on and there were gaps in the cabinets where debris can get into. They are eager to help to get payment from insurance and exaggerate repairs for more payment. I was literally asked if I wanted a new kitchen because they could get it out of insurance, so I was cautious. After that I kept getting asked what else I wanted done. Upon reading some reviews, I'm glad I avoided more work otherwise I'd be out money it seems. To make things worse, the person coming out to my house to put my kitchen back together called me and asked ME how much drywall was needed. He also stated he had no clue what the project was just that he was sent out.

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..

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