Best Damage Restorations in United States

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

This company is great for carpet cleaning.  They let me know who was coming the day before, with a picture of the driver, and called afterward to follow up on our satisfaction.   Will work with them again.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

I am writing this on behalf of my elderly grandparents whom they took complete advantage of. My grandpa was very patient with them, putting up with poor communication and sloppy jobs for months before finally confronting the site manager. Justin, his brother, and the crews they worked with are extremely unprofessional and will stop at nothing to make sure they have taken advantage of you to their fullest. What started as a simple clogged pipe ballooned into a months long process costing my struggling grandparents tens of thousands of dollars to their insurance and if my grandpa had not been as smart as he was they would've tricked him into wasting a lot more than that. They tore up old pipes, sewer lines, flooring, concrete foundation, and drywall all for a clogged pipe. Every time they came to fix an issue three more appeared. They cost my grandparents as well as I thousands in personal damages as well which they were insistent they were not liable for. Computers, appliances, carpeting, and a number of personal belongings were either left damaged or needing replacement. That's not even mentioning the fact they caused two small electrical fires while moving appliances due to their negligence. And nearing the end of the entire process, the job they tried calling done was abhorrent. When I confronted the crew for cutting corners, they cussed me out and proceeded to do a worse job than before. To this day we have moulding that doesn't match the flooring they installed, transition pieces my walker bound grandma can't walk over, appliances that need to be replaced, chips in our walls, spots of an obvious drywall repair, unlevel foundation, missing and destroyed baseboards, and much more. There was a general sense of not knowing what they were doing the moment they got here, they forgot to put tarps up three times and flooded our house with dust. Three separate times and I mean who knows what that did to our lungs or the lungs of the cats who live in the room they worked on the most. Once when tearing up the foundation, again when installing the drywall, and again when tearing up the bathroom tiles which caused a significant amount of personal property damage every single time it happened. The crews never showed up on schedule, took frequent breaks, and even gave the entire house covid because they refused to wear masks. It's clear to me they take pride in taking advantage of the elderly and if I wasn't here I doubt the job ever would've gotten to the point it is now, even though they never came to finish the job.

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

EcoDry came out at the recommendation of the technician from our home warranty company after it was discovered the dishwasher caused major water damage in our kitchen.  The first crew responsible for tear out was amazing and did outstanding work! They were neat, organized, and extremely professional putting down plastic and hanging sheeting to handle the mess.  

Fans and a dehumidifier were set up to dry the floor and it was agreed with our insurance and the EcoDry project manager that the floor would be cut out after 4 days if it didn't dry.  4th day came and the Ecodry guys said they needed to let dry longer because insurance wouldn't pay for cutting it out, which was a total lie, after talking with our insurance adjustor he said EcoDry was trying to pad the bill by extending the time fans were used. Almost a week after the floor was cut out, I call to see what the plan was for the build back crew, it seemed as though they had forgotten about us after we wanted the fans out.

Every day we waited hours after the time they told us someone would be there until the time they actually showed up. Very frustrating when you tell your work you'll be in late and then have to call them to say it'll be even later because the workers haven't shown up yet.

Here is where the real trouble starts; all the crews in reconstruction are NOT employees of EcoDry and were unlicensed sub-contractors. Mostly they were gruff, extremely messy, and careless to the point of breaking personal property in our home. The counter guy Sal was a colossal jerk and left his L.A. county prison issued towels behind. These are NOT the kind of people you want to leave in your house without you being there or alone with your significant other; they seem to have major problems with speaking civilly to or respecting women.

Our restoration work has been done but our countertop is so uneven our flat top stove cannot be put back because one side is higher than the other and doesn't fit. The countertop disaster caused the backsplash to be installed poorly which now means none of our outlets or covers are installed properly, the old and new grout colors don't match, and the dishwasher won't close because of the countertop being uneven. Kitchen sink is scratched and scuffed, garbage disposal was damaged and makes a racket, faucet won't turn, extend, or retract correctly because plumbing was installed incorrectly, and the water filtration system leaks when it is turned on.

The restoration crew used our dining room chair as a ladder to do dry wall work and broke the chair and left it covered in plaster and the countertop contactor damaged a personal project we were working on in the garage. They drug the dishwasher across our hardwood floors leaving a massive 8 foot plus long scrape, a gnarly gash in another part of floor, dents, dings and scrapes in all other parts of floor, scrapes in microwave and fridge, front porch and black gate covered in white plaster and plaster dust, dings, dents and scrapes in the cabinets and drawers, dirt and electrical outlets in drawers.

We sent pictures to our project manager Mark as soon as the countertops and drywall were put in and he largely brushed us off. After all the work was done, we asked for another person to reach out to us since our project manager didn't seem to care, his manager David did, we explained everything over the phone. David asked for pictures which we already had given to Mark and David denied any and all damage. We insisted he or someone come see the issues in person and he cancelled.  We've taken 11 days off already working with these guys. I asked for David's supervisor or the owner to contact me and that still has yet to happen. That was 7 days ago.  Something is wrong with this company.  We're in the process of filing an ROC complaint. Steer clear of EcoDry.

Worst customer service EVER!  Refusing to contact me after I was sent a bill for $2000 six months after work was complete, which was done poorly by the way with broken tiles and an entertainment center, both of which they tried to cover up to myself and the supervisor.  While the bill was given six months later, they refused to let me make payments without interest and only would contact me via email.  They told me there isn't anything worth discussing and they refused to call me.
We were recommended the company by our insurance and the insurance has thus been contacted and advised to no longer recommend the company in the future.
If you have a choice, GO WITH SOMEONE ELSE!

Shane and Travis came to my cousin house and did a replacement of her sink and faucet along with the trimming. They did a great job! They both were very polite and made everyone in the house feel safe with warring there mask. I definitely recommend not just the company but these two!

I was looking into purchasing a small investment property and needed an estimate on the remodeling that was necessary.  The estimator, Mike, was prompt, efficient, extremely courteous, professional, and quite personable as well.  He took lots of pictures and provided a great work-up for my review.  Thank you, Silver City, for helping me find the best property for my business!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Stay away from this company. Paid $1000.00 to have my pavers sealed. 6 months later it looked terrible. Have been calling for 1 1/2 years with no response. This company is a scam.

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