Best Damage Restorations in United States

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

I've had carpet cleaning from other companies who have made a big loud wet mess of the rest of my townhouse. It's stressful and I don't have a pleasant experience at all. What a difference with Arizona Carpet & Restoration.
This team is outstanding. The customer service and attention to detail they give throughout the cleaning process is second to none, seriously. They're really friendly people to deal with, on time, techs are educated and not creepy, and they do a thorough job. I'd highly recommend them to anyone around Phoenix for carpet cleaning, tile, mattresses, you name it. I won't go to anyone else.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Garbage company!! They got in through a reputable plumber for a pipe issue. Charged a ridiculous amount for TEN fans for two 8x10 ft bathrooms that kept blowing out the breaker in my condo. Came back unannounced multiple times a day. Ripped out drywall that was absolutely dry, and tried to hustle my insurance company for bogus extras. After over a week, I finally succeeded in kicking them out. They ripped out a bathroom vanity and left a huge hole to peek into the neighboring condo without permission while getting their equipment and left it that way. Billing was a nightmare and had to settle the matter with legal help.

I hired Geo Roofing to seal several penetration points after a new HVAC unit was installed on my foam flat roof.  The technicians showed up ill prepared and without sufficient material to do the job correctly. I expressed my concerns with a supervisor and they were ignored.  I told the Geo Roofing team that their work was not sufficient to prevent leaking on the roof.  Sure enough rain started approximately 8 hours after completion and my roof is leaking in multiple locations.  They actually made the situation worse by creating low points around all of the penetration points in the roof because they didn't use enough foam.  I now have water damage throughout the house and beautiful wood floors are now damaged. I would give them no stars.

Great company to use! Short story is- my hot water heater went out and was leaking.

I would like to personally recommend the following team if you need work done! Hunter as the coordinator/ point of contact for when you first find your issue. He was extremely responsive and knowledgeable about the process and put me at ease. He explained what they would do and in what time frame it would be done. He sat with me while we spoke to my insurance agent and even helped coordinate the claim with my adjuster. Hunter made a call as soon as he got there to get the demo crew out to clear out the damage.

Austin, Jake, and Zach showed up and worked hard and fast at cleaning thing up. Austin explained what they were doing how far they would have to tear out drywall and how it would be put back together. His crew was there within an hour of Hunters call might I add. Amazing!

Then David and chance followed up with me, making sure my adjuster stayed on top of getting out to create an estimate so they could begin the reconstruction. Once I had the estimate and check from the adjuster, David had the recon guy Alex out within 48 hours to begin putting things back together. Alex did an amazing job and was so quick, took from 7am-4pm. What an outstanding experience and job performed by the whole team! My go to company for any future disasters (knock on wood)

If you want service this is not the company. We called them as our fridge leak had seeped in to the baseboard and walls. When my husband talked to the lady there she said yes we will move the fridge and look behind it and give you a quote. It was clearly mentioned to them that we have a built in fridge. The technician comes and says oh I cannot move it but I can give you a quote by end of the day today, this all happened Friday morning. I check my emails Saturday morning no quote, I check it again on Monday thinking it is a weekend (as if things go wrong only on weekdays) today is Tuesday morning, I call the office, after a brief hold I am told we will get it to you by end of day today. I say, you guys were here Friday and I was promised a quote that evening....to this the lady cuts me off and instead of saying I apologize for the delay, she says, mam, we get a lot of calls. It will be end of day today. Super rude tone of speaking. I am sure they are good at what they do ( although I will not engage them) but customer service sucks.

What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed. This is now be my only go to company for restoration services asnd i highly recommend them to anyone!!!! I would give more then 5 stars if I could.

This is a story sad but true of a company that has very good work but very bad business practices
This begins in September of 2021
An estimator is sent to survey damage done by a roof leak due to a Solar installation
On this visit, the estimator without authorization attempted to fix an issue
The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized
The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they wouldn't have authorized; this was presented as a favor - to attempt to stop further leakage
Now to current time, on March 16th, 2022
I have resolved my roof issues with Reimagine Roofing - recommended
Jim the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea
It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didn't do anything anyway
Those charges were 586.46 - during an estimate appointment for insurance purposes
this amounts to $13 a minute
i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like Zoelle or simple BillPay

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Stay away from this company. Paid $1000.00 to have my pavers sealed. 6 months later it looked terrible. Have been calling for 1 1/2 years with no response. This company is a scam.

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