Best Damage Restorations in United States

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

My carpets were in serious need of a cleaning. Called ACR thanks to a referral and got a fair quote and next day appt. They sent me an email with a photo of the person who was coming out to clean, and apparently all employees have to pass an in depth background check so that was comforting. He was on time and did a good job. Even got some pretty bad stains out (much to my surprise, as they had been there for a long time). I'll use ACR again.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

I had a water heater bust and after I got it replaced Quick Restore came right out and started the clean up. They did a very good job and now everything is back to normal. Thank you to all the crews that came out to help with the restoration of my garage and inner walls of my house. It all looks great!

I hired Geo Roofing to seal several penetration points after a new HVAC unit was installed on my foam flat roof.  The technicians showed up ill prepared and without sufficient material to do the job correctly. I expressed my concerns with a supervisor and they were ignored.  I told the Geo Roofing team that their work was not sufficient to prevent leaking on the roof.  Sure enough rain started approximately 8 hours after completion and my roof is leaking in multiple locations.  They actually made the situation worse by creating low points around all of the penetration points in the roof because they didn't use enough foam.  I now have water damage throughout the house and beautiful wood floors are now damaged. I would give them no stars.

The General Manager from EcoDry contacted me this morning and provided excellent customer service.  His only reason for calling was to ensure I have a good experience with EcoDry.  I explained my full situation and wanted to ensure that I left knowing that EcoDry wants to be a good partner in the valley and help those who have water damage in their home.  He has taken my concerns for further consideration with his sales team.  He was very respectful and explained why the representative took the samples and the location he took them.  He also understood my perspective and has taken care of my situation with a full refund for the asbestos testing.

Stratton Restoration started out very strong, but finished the job incredibly weak. Shane assessed the damage and started the ball rolling with excellent customer service and was highly professional. Casey, our project manager, started the job enthusiastically and professionally, but that level of customer care fell off dramatically after learning we had submitted a 5 star review. Jerome, Stratton's drywall specialist was excellent throughout his time on our job. He is an artist when it comes to mudding and finishing the job. His repair of our walls was seamless and undetectable. Stratton subs-out their tile work and the company they use is incompetent. They installed chipped tile, left gaps, and their employees were incredibly unprofessional. When the issue came about, Casey assured me he would get another company to finish the job correctly. Then, Casey said they'd be using the same company, but that he would be directly supervising the job. Casey failed to supervise and the tile guys were a no-show on Monday and when they arrived to complete the job, chipped three more tiles and left, leaving two of the tiles unchanged. They also damaged the cabinet in the bathroom, damaged our bedroom wall that will require putty and paint, and marred the bathroom walls. Casey said he'd be by at the end of the day to reinstall our toilet, after the tile job was completed. Casey was a no-show and didn't bother to call or return our calls after we left two messages. We waited for hours and finally decided to run the errands we had put off while waiting for Casey. The following day Casey showed up to install our toilet and when confronted about his not showing up, remarked, Well, I'm here now. No apology for putting us out, for no-showing, and for not calling. We will be letting The Hartford know of what transpired throughout the job and that maybe, just maybe, Stratton Restoration doesn't deserve their preferred status with them.

We hired Drystar for a relatively small restoration job. I was told by Garrett, the project manager, it would take 1 maybe 2 days. Well, it's been about a month. Mostly due to poor communication with the project manager and the workers as well as his lack of communication with us. The workers either showed up to do the work or called me ON the day they were coming to do work. NEVER a few days ahead of time so I could plan for it. Also, the clean up was sloppy. They refused to do specific things that we requested throughout the job. Instead, just ignoring the request. I do have to say the actual workers that came to our house were extremely polite and respectful, but very unclear as to the direction of their job actually was. I definitely would NOT hire this company again.

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.

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