SERVPRO of Paradise Valley

Simply amazing!
From the moment we spoke with Josh, he was simply the best at taking care of us.
The care he took in each detail of the process, especially when it came to moving my families special possessions  and carefully getting them back into the right spot.
We can't thank you enough for all your help!

Hi,
16 days ago a wrote a review for Servpro Phoenix instead of Paradise Valley Servpro who were the ones who repaired our condo in Phoenix, AZ back in November 2019.
I want to re-post the review on their website so Josh and his team see it:
ServPro did a great job fixing our bathroom, bedroom and kitchen in our unit in Midtown Phoenix due to water damages resulting from a heater explosion from a neighbor's unit in the second floor.
Josh and his team were very professional and completed the job as promised.  We were very pleased with the results!
Please think of ServPro of Paradise Valley if you ever need experts in water damage restoration services or remodeling.  I hope nobody has to deal with water damage due to somebody else's heater  in the future, but if you did, call Josh at ServPro.  Thank you!

Outstanding!

The details: 1700 square-foot house flooded. Estimated duration of water pipe burst: 12 to 24 hours.

When I received the call as a homeowner that my house was flooded I was in a state of shock. My friend recommended Servpro of Paradise Valley and I immediately called them to see if they could help. It was a Friday evening and they were prompt to answer and work the problem. I was two hours away from the house and asked that Servpro initiate the water mitigation team as I drive drove back to meet them at my house. With the help of a friend they were able to start the water cleanup process without me being there and by the time I got there 80% of the water had already been removed.

Throughout the whole water mitigation process the Servpro team was professional, kind, patient, and respectful. I enjoyed working with all parts of the organization including management, administration, and field agents.

If any of my friends were to ask me if I have a water mitigation team I will always recommend Servpro of Paradise Valley.

Thanks so much!

Received great service in the beginning.  They sent someone out right away to evaluate a mold situation under my kitchen sink.  Tyler arrived right on time and was incredibly informative and courteous.  He did let me know that it would be a a few days before I would received the estimate, so I expected a small wait. A full week passed - nothing.  I called to follow up the beginning of the next week explaining that I wanted to go with them, and hoped the delay had been a misunderstanding (typo in the email, went to the wrong person - anything).  Tyler answered the call and seemed genuinely surprised I had not heard anything.  I explained I checked my spam folder, trash, etc., but had received nothing. I was assured the estimator would reach out to me that day via my mobile.  Again - nothing.  They must not need the business or need to replace their estimator (or perhaps hire more).  Either way, it's a shame.  An excellent on-site crew to start, but the office lost the business.  Starting my search over again for a provider.  Huge waste of time.

UPDATE: Adding a star based on the immediate responses received here and in email to this review. Though I had already selected another provider and thus can't speak any further to the experience with ServPro, I do greatly appreciate their willingness to look into customer concerns and try and make it right.

Josh!! That is the owner. honest, kind, understanding and caring!
Had a slow leak hiding in the back of our kitchen cabinet that caused some nasty mold across the kitchen and bathrooms.
Josh replied to my weekend yelp message with helpful info and eased the initial scare of hurry up n get out of the house.
We had other companies come out. The other we considered came in lower but a. I didn't get such a great vibe & b. They wanted to rip out parts of my bathrooms that were nowhere near the mold! I chose Josh, insurance didn't cover, he had his crew work small areas at a time to try to minimize and damage and save me money.
His crew was nice respectful, careful and meticulous!
I hope I never need his services again and kinda hope no one does, but if it should happen that water damage comes up he's got my referral no questions!

The team showed up on time and did a great job. They went above and beyond.

We had extensive water damage in our 2 story condo, from a drain clogged with hail. It was 2 wks before we returned to the condo to discover all the drywall and flooring damage. State Farm referred us to ServPro of Paradise Valley. Nathan, Josh and their crew knew just what to do, how to help and were timely and professional.  As ServoPro went into action with the careful pack out of our belongings and started the removal of damaged drywall and carpet, we felt a sense of relief. This business is the real deal; professional,  conscientious and efficient! Thank you Nathan!

Extremely professional and kept us updated throughout the process when we had a water heater leak.  Always on time, worked around our schedule and made the process as easy as it could get.  Can't emphasize how respectful and professional they were.

We had a surprise hot water leak and needed an evaluation for dry wall damage. Servpro came out within 45 mins and gave me an honest opinion of the extent of our damage which ended up being fairly minor compared to the outrageous estimate another company was going to charge us. Tyler and Dexter also did a much more thorough job than the other company evaluating the damage. My husband and I were very impressed by Servpro PV and will definitely be using them again for any water damages or mold issues and are spreading the word. Thank you Servpro!

Yesterday was one of the worst days of my life.  I had a horrible migraine which caused me to vomit in the bathroom.  I cleaned as well as I could, but the walls were still dirty and I could tell that it was not clean.  This morning I called ServPro of Paradise Valley and they came out a couple of hours later.  They are professional and did the job for the estimate given by phone.  Importantly, they cleaned using an environmentally friendly product used in hospitals and it looks and smells clean.  They did a great job and were quite efficient.  I highly recommend this company without reservation and would use them again without giving it a second thought.

We recently had to help a friend clean up some issues in her home. Fortunately this fantastic group was able to clean the floors and remove the soiled carpet in a remarkable amount of time. The professional demeanor of the crew reflects the companies core beliefs. I will recommend them to anyone near me if and when the need arises.

ServPro of Paradise Valley is great to work with. They are professional, prompt, very knowledgeable and honest. Their pricing is very fair. After getting three quotes from various companies, I knew Josh and his ServPro team were the best choice. They did a thorough inspection and explained the complete process for cleaning up our water damage. It is worth noting that there are other ServPro companies in the area and they are independently owned and operated. ServPro of Paradise Valley is who I would recommend.