Master Of Disaster

Tim was at our house within 15 minutes.
He quickly and efficiently assessed the situtation and did quality work to complete the job.
He was friendly and had great work ethic.
I would use and highly recommend MOD to anyone who wants quality work done in their home.
Ray

It's been well over a year ago since we used this service.  They, after many calls and arranging times for them to finish what they started, have not followed through. The last guy who came did a sloppy job. He said he'd fix it, but hasn't answered my calls! They were paid for the job!!! Don't use or trust them.

Reliable and great service. Had a couple of the other companies make me wait most of the day and then postponed to another day because they were busy the rest of the day. But Douglas Weeks came out when they said and did an amazing job. Fixed my electric issues in no time. Was polite and professional even educated me through out the whole process. I recommend his quality services and will continue to use this company.

Had a water leak behind the cabinet in the main bathroom.   I had initially tried to contact Christian Brothers plumbing who couldn't fix the problem but they did recommend Master of Disaster.  Doug was the best.  Organized the job,  coordinated everything.   One of his guys didn't finish something in the bath and he actually finished it.   Then got a couple guys to put down this super looking vinyl laminate flooring.   I'm not sure the job would have went as smoothly.  Highly recommend!!!

Tim with Master of Disaster is the most helpful person you will meet BEFORE the work begins.  After the work begins, if there are any issues or problems, Tim essentially becomes a ghost.  Hired him to install a water filtration system...there were a number of issues.  

After installation, the water in the house was blue.  Called Tim on multiple occasions to inquire if this was normal, no response.  I finally decided to call to manufacturer of the water filtration system directly.  They inquired, what is the water pressure regulator set at?  I told them there was no  water pressure regulator installed.  The manufacturer told me that because Tim did not install the water pressure regulator, it voided the warranty on my new $1,600 system.  

The manufacturer also informed me they could have installed the entire system for $1,100 (including the water pressure regulator) so Tim deliberately overcharged me.  I spent 4-5 days trying to get a hold of Tim.  Finally...he felt I was worthy enough to receive a return phone call.  Tim came to my house, looked in me in the eye, and told me he would have his guys come out later that afternoon and install the water pressure regulator.  Told me not worry...he would take care of it.  His guys never showed, and that is the last time I heard from Tim.  By the way...I had to spend additional money getting a water pressure regulator installed myself.

Besides the water filtration system, Tim was also suppose to install a new sink.  He did install the sink, but his guys were sloppy during installation and I now have a 4 inch gash in the counter.  Tim tried to tell me the gash was there the entire time...yeah...right Tim.  I must have overlooked the gash as I only lived in the house 11 years prior to your guys being hired.

Lastly...be very careful if you are receiving water restoration services.  Tim preps you for phone call to the insurance company.  After invoices were submitted to the insurance company for work performed, I received a phone call from the insurance company regarding how much they were charged. The individual wanted to know specifically what work was actually performed.  Think about that for second..and ask yourself if you want to do business with these guys?

Tim with Master of Disaster was excellent to work with. I had him remodel our master bathroom and it turned out better than I could have imagined. I felt comfortable from start to finish with his knowledge and ability. He even gave us an idea to move the entrance to the closet so that we could extend our shower. I am so thankful!

Last week I had Doug out to my home to fix a leak coming from a faucet in my spare bathroom. He was able to fix it that day and did what two other plumbers hadn't been able to do! Finally I don't have to listen to or pay for running what I'm not using because of him.

On  another note, he had amazing advise regarding a guest house build I am looking to do on my property. However the issue I am having is no one is answering in the store and I have called three times now. I can't even leave a message because their answering machine is full.

I had MOD out for water damage caused by my leaking water heater they were quick to contain the water damage and worked with my insurance company to clean up the water damage restoring the garage and room behind the water heater  better than it was before the water damage occurred

There was a leak coming from the attic. Chris M from Master of Disaster went above and beyond.  He did the job that the plumber should have done. He came out around 8 pm, checked the situation and when I explained what I thought, he listened. He crawled in the attic, came down and manually regenerated the water softener. Down came the water.

Chris showed up on time, was polite and professional, and went above and beyond. He is an asset to this company.

However...when the next plumber came out he wanted to charge me SEVERAL hundred dollars to run a hose (less than 5 ft) from the water softener to the water waste line. REALLY??? I AM WOMAN BUT I AM FAR FROM BEING DUMB! Way over inflated pricing.

Did the job myself for less than $10.00.

I gave a 3 (would've been less) only because Chris was such a gem.

Terrible service and misleading. We had a huge plumbing issue. Plumber gave us their name to do cement work. They led us to believe they would work with insurance to get much of it paid for.  They did nothing on that. 2 day job took two weeks. Work was shoddy. Works did not show up until 10-12 every day. Management did not keep appointments. We h as d to have them tear 1/2 of it out and redo it. Had to make threats to get them to finish. NEVER USE THESE GUYS.

Master of Disaster service man Chris M. was excellent!  He is very thorough, great listening skills & excellent communicator in explaining problems.
We highly recommend him!  Thank you for your quality service Chris - We greatly appreciate it!
M & M Bruner

We came home to find a huge leak in the ceilings of our two story home. I was extremely stressed out and called my plumber who then refered me to Master of Disaster Restoration. The gentleman came out right away and walked me through my options. I chose to file an insurance claim because the damage was so extensive. Master of Disaster Restoration helped walk me through the claims process. They were very thorough and explained all the moisture readings and equipment they were using and I am very thankful to them for turning a bad situation into a positive experience.