Best Windows Installations in Arizona

Great service and price. Did not try to up-sell. On time and fast installation.

I am unhappy with their  service.
35x47 peice of untempered class w polished edges ordered.
1. I asked them to confirm by measuring the correct measurment on my peice before I came out to pick it up and they did not want to do it. They said it was labelled with those measurements.
2 The glass comes completely open with nothing covering it and it is dirty.
3.  Once home and cleaned there were scratches on it.
4. There remedy was to bring it back and they could try to repair it or would have to order new one.
5. I explained the difficulties of bringing it back in the Kia Soul I picked it up in asked if  they could just give me a discount on it and I could send pics of scratches.
6. The attitude of the representative led me to end the conversation and tell them I would just put it in the review.
7. I paid for the glass and picked it up and they wanted me to pay more with my energy, my time, my money  (with the time, gas and helper needed) to cover their product defect. If I could not have lived with the scratches, I would have had to have done that, maybe having to do a third trip if they had to reorder it. Otherwise I would have to buy another elsewhere.
8. Personally I would have been happy to give someone a discount to remedy such a situation.
This is glass! GLASS

First of all... Richard and his crew have been in the valley for over 25 years, killin' it!  All of my commercial projects have been designed, spec'd, engineered to the standards they were supposed to be.  Never been late on any project and customer service is top tiered. As for residential, they have never let me down there either... slammed out my house way ahead of schedule. Thank you for all the help and for always being reliable!  All the best!

We just bought our first house and Latch reached out right away. We were able to have our kitchen counters and sink replaced and also used them to connect us with a pest control company. The people at Latch have been kind and professional. They communicated often and were responsive. Things were a little disjointed at times due to COVID-19 but, we are very satisfied with the experience and the final product.

I was referred to Isreal and Bird glass from a contractor friend. I would echo other people's comments that communication is a challenge. I had to call him a week after we were scheduled for install to remind/reconfirm. The install went ok but was not sealed properly. For 6 weeks I called and texted Isreal to complete the job. He didn't respond for 3 weeks and then scheduled a time and he no showed and didn't call. He didn't respond for another 3 weeks and then we finally scheduled a time and he AGAIN no showed and no call. Throughout this time we couldn't take a shower without water getting all over our floor. I finally had to call another company to fix and finish the job. I like supporting small businesses but I also want to get what I pay for. Isreal - very disappointed as I was hoping to give you a strong endorsement.

I placed an order with this company in early Decemeber and never once did anyone follow up with us on next steps--just a hand shake during measurements and that they would get the job done in 8 weeks.

Fast forward to late January, both Sam and David have zero clue about the measurements, the job, and their only rebuttal was you never placed a deposit or paid for the job?

I'm beyond frustrated with the lack of management, attention to detail, and the overall professionalism of this company--not to mention how badly this error/oversight has affected our project's timeline.

Do yourself a favor and look for another window company that respects your time and values your business.

My sliding door was so difficult to repair, I called USA and they came out the very next day. They fixed it quickly and for a great price, I would definitely use them again!

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to have $1500 worth of blinds ordered and in stalled by homedepot.  
1.  Ordering:  good, the lady who ordered was good, but after that was all dow hill.
2.  Paying  for measurements:  the person to come and measure was Real baad.  He called at 7:45pm to set time, not during working. They he didn't suppose to do, calls only during working hour, LIES....... ans they would take of it.  LIES... continue reading.
3. Delivery of blinds.  They told me the blinds would be delivered at my back garage door, no, no... two delivered front door, one back door, WOW.  I called to explain I was missing blinds and when would they be delivered.   They told me Thursday of the week, nothing.   I called  and told them I didn't receive.  They looked up my order said the computer shows Friday next day, nothing delivered again.  I called again and they said Saturday, nothing.    You can imagine how I felt now.  Didn't get until Monday the next week.   They did the ordering and made more excuses on way delivery wasn't done on time or correctly -Bad customer service
Installation: They promise that the installer would call during work hours  to set up time, again lies,, no he called again at 7:45, during my dinner time which  shouldn't be used for other things.   I asked why he calling so late, he said that's when he makes his calls ummmm.  Homedepot said it wouldn't happen again, but again it did.  Pooooooor customer service
4.   I will NEVER use Homedepot for any more projects. Their unreliable, make up excuses (lies) to cover for installers, delivering and they're unreliability.  One star is all I can give, if a negative 1 is possible I would give.  Its a bad time to give bad service.

Terrible time getting my kitchen remodel done initially, but wait, it got better.  I tried to change filters for my RO system under the sink and found that they had forced a new sink down right on top of it (rather than moving it down first) with the result being that I cannot change the filters.  I scheduled a fix with the, and took the day off for their technician to appear and instead got a call saying he was sick and couldn't come.  My day off work was wasted.  Instead they offered me the next available appointment -- TEN DAYS later.  Ouch.

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