Best Windows Installations in Arizona

Great service and price. Did not try to up-sell. On time and fast installation.

Left my review earlier describing our initial issues that have now been resolved. The guys came and installed the trim and repaired the back Arcadia door frame. They seemed cool and understanding of the issues. I have updated this review from 1 star to 4, the only negative aspect of this would be the missed appointments and rescheduling we had. Not sure if that was due to miscommunications or what, but it's fixed now. Hopefully the next time we can just get solid dates for schedules.

I had a piece of glass cut here for my coffee table.  It was really dirty when I picked it up and I can't really climb underneath the table to clean it.  Glass was quite thin.
The front office receptionist was super nice.

latch is  an awful company I would not recommend them to anyone they try to rip people off
charge people for stuff they didn't do
and don't to the job right
don't know how they are still in business
salesman reels you in then you never hear from him again never comes back to see how the job is going
and they hire people who are not licensed
horrible company
I give this company zero stars

I worked with Bird Glass some time ago on my historic home. For each job that I need to hire a professional for, I usually end up speaking to 100-250 companies because 80% of the time my calls go straight to voicemail and no one returns my calls.

Bird Glass was the *only* company that helped me restore a picture frame window in the front of my home, providing tremendous relief to an otherwise nerve-wracking home security issue.

There are a handful of companies in the valley that you will be lucky to find who have a combination of straight-forward business dealing, excellent pricing, and who can get the job done where you will be satisfied. Bird Glass is one of those rare companies.

For reference, I have spoken to or called over 1,000 contractors and businesses within the last 5 years. This is how important it is to work with Bird Glass--you'll be hard pressed to find a better business. What they provide is found in less than 1% of similar businesses in the Phoenix metro area.

Thanks again, Bird Glass. Sorry this review comes so late! I hope to work with you again soon.

Very poor communication, virtually no follow up to phone calls.  Understood that their suppliers were having problems, but the time promised came and went with no calls, I called and got a new time, another 2 weeks out, that time came and went, called and asked what was going on salesman said he would find out and get back to me, after waiting a few days called again and was told they would deliver the doors the next day.  Windows arrived with two screens missing.
Window were decent, I had upgraded them so expected a higher quality product.

Usa sliding door Replaced rollers now door opens with 1 finger took them only 30 min now my family can finally open the back door

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to buy a shed that Home Depot was showing in their garden area.  Went to customer service to order it on Apr 24.  Yes, it was available.  So I ordered the materials needed to build a floor and shingles for the roof.  I, then went to a shipping service and paid them to pick up the shed.  They were to wait for my call to tell them when it would be ready.  I'd been promised that it would be that afternoon.  I paid the service.  Then, that same day I get a call that the shed was not available.  That I could pick up everything but the shed.  I asked when the shed would be available and the man told me the 26th or 27th.  The next day I call and I was told that the order was cancelled.  How could it be cancelled?  So I advised the customer service person that it wasn't cancelled by me.  She tells me that the shed is in stock and that they will pull it.  OK.  I receive no call.  The next day I go to track the order and there's nothing there.  So I call again.  These calls I make take at least 30 minutes of holding time each.  When I speak to the lady, she knows nothing about it, but tells me it wasn't cancelled.  And like the others, it will be available.  I ask her if she can guarantee that and she transfers me to Angel at the store.  I get hung up on, but Angel calls me back.  She tells me that the one available showing on the computer is the model and that the actual shed is not available.  She continues to inform me that because it hadn't sold well, they probably wouldn't get any more in stock.  I am incensed now.  I paid the delivery service in advance and will probably not get my money back.  And I will receive no shed which I need desperately.  So, I cancelled everything.  She assures me that my credit card will have no charge on it.  We'll see.  I can guarantee her one thing.  I WILL NEVER SHOP HOME DEPOT AGAIN.  Lowes, here I come.

I bought an evaporative cooler through Sears and at the same time I purchased the maintenance service agreement.  When I called to schedule service, I was told that Sears does not maintain or service the cooler that I bought through them.  I asked for a refund of the service agreement and was told I would only receive a pro rated refund amount because I hadn't asked for service earlier.  They basically sold me something they knew I couldn't use and then wouldn't give me a refund.  With customer service and shady deals like this, it is no wonder Sears had to file for bankruptcy.

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