Best Windows Installations in Arizona

Great service and price. Did not try to up-sell. On time and fast installation.

Found this company on Groupon and scheduled an estimate for my bathroom shower remodel. Also got competitive bid from Gilbert Glass. While both companies were very professional and polite , the quality and price of Nelson Glass was OUTSTANDING by comparison!! Beautiful work !!
Cainan was adorable! Recommend them forever!

I had a piece of glass cut here for my coffee table.  It was really dirty when I picked it up and I can't really climb underneath the table to clean it.  Glass was quite thin.
The front office receptionist was super nice.

A followup to first review for Latch. A gentleman by name of Keith got a hold of me to try to make things right and was very apologetic for the way things occurred. He assured me he would send out a project manager to assist me if I would give them another chance to give me a quote. I did. Keith did send out a gentleman by name of Daniel, who was very kind and respectful and wanted to make things right. I explained what happened and I told him the few projects we are considering (would like) to do in our home: Small kitchen subway tile project, a bathroom extension - providing a shower in a 1/2 bath, and allowed him to measure for a shutter quote.  he was very kind and was very efficient and thorough in drawing up plans. Now just awaiting the estimates for each project. Anxious to see how good rates will be and if we can continue to move forward with Latch/Daniel with any of the desired projects.

Israel is kind and does quality work. His install went very well and the product is perfect. However, he has opportunity on how he follows up on requests and timing for communication. I really wanted to support this small business. Technically, I had a second project he was supposed to start, but never got back to me. This rating is more of a reflection of the communication gaps.

The owners are fantastic and the pricing is good for the product. I searched for 5 years for an economic option that fit my needs. However, no matter how much I like the windows and the customer service from David and Sam, the installers they used were HORRIBLE. Like.. sloppy, bad, awful work. So my hope is that they can find better installers in the future, or recommend that customers find their own installers. Even though the owners tried to make things right after bad installation job (and they did do some work to correct some big items), it has taken me many hours to fix caulking messes, and correct issues that were caused by poor installation.

Not taking my original review down, but I am adding an update. So a week after not hearing from him, Jeff finally returned the parts after I threatened to file a police report. The only inaccuracy from my first review was that the girl he brought over was not actually his gf. Apparently she really was a new hire. Just didn't seem like that at the time.

But at the time of the first review, I had not received my parts back and I hadn't heard from him so I had no choice but to leave a bad review. He called me this asking morning asking that I take the review down. He said I wasn't his customer because I never paid him, and I'm glad I didn't, because he didn't do the job I hired him for. Then when he raised his voice, I hung up. Now I have to block his number because he's called me repeatedly.

I'm adding an additional star because I got my things back, but this whole experience has been absurd.

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to buy a shed that Home Depot was showing in their garden area.  Went to customer service to order it on Apr 24.  Yes, it was available.  So I ordered the materials needed to build a floor and shingles for the roof.  I, then went to a shipping service and paid them to pick up the shed.  They were to wait for my call to tell them when it would be ready.  I'd been promised that it would be that afternoon.  I paid the service.  Then, that same day I get a call that the shed was not available.  That I could pick up everything but the shed.  I asked when the shed would be available and the man told me the 26th or 27th.  The next day I call and I was told that the order was cancelled.  How could it be cancelled?  So I advised the customer service person that it wasn't cancelled by me.  She tells me that the shed is in stock and that they will pull it.  OK.  I receive no call.  The next day I go to track the order and there's nothing there.  So I call again.  These calls I make take at least 30 minutes of holding time each.  When I speak to the lady, she knows nothing about it, but tells me it wasn't cancelled.  And like the others, it will be available.  I ask her if she can guarantee that and she transfers me to Angel at the store.  I get hung up on, but Angel calls me back.  She tells me that the one available showing on the computer is the model and that the actual shed is not available.  She continues to inform me that because it hadn't sold well, they probably wouldn't get any more in stock.  I am incensed now.  I paid the delivery service in advance and will probably not get my money back.  And I will receive no shed which I need desperately.  So, I cancelled everything.  She assures me that my credit card will have no charge on it.  We'll see.  I can guarantee her one thing.  I WILL NEVER SHOP HOME DEPOT AGAIN.  Lowes, here I come.

Called Sears to get an estimate on A/C replacement cost, the representative shows up tells us we have to make a decision Today, if not all of the discounts that he can give us, will expire once he leaves if we don't sign contract. This is EXTORTION, ridiculous high pressure sales technique!!! Don't call Sears it's a waste of time, they only re-brand other manufacturers equipment and hype that it Sears, the pricing started off at double 4-other bids we received for same equipment!!!

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