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Windows Installation

ProStar Doors

During the course of a full home remodel we were in need of two splash panels for a walk in shower. Ray responded to our request on Thumbtack and came out to view our project. Ray informed me that when he measures for the job he will use a laser measuring system for pinpoint accuracy at manufacture and install and quoted me a price that was roughly 20% higher than any of the other quotes we had received. I let Ray know that we were getting multiple quotes and that his was quite higher than the rest, at this time Ray turned on his smarmy salesman charm and attempted to have me sign a contract then and there along with allowing to him take the measurements that day. I was unappreciative of the pushy sales tactics and told him we would review our options and get back to him. Later that day Ray emailed me with an updated quote with a lower price that was more in line with our others yet still somewhat pricier than the other quotes we had received. Despite the smarmy sales tactics we decided to hire ProStar because we figured the laser measurements would be worth the extra cost to ensure an exact fit, a decision my wife and I would later regret. Ray came out and measured and supplied a contract that stated the install would take place 2-4 weeks after the signed contract but Ray assured me it is typically closer to 2 weeks than 4. After three weeks of waiting, with no communication from ProStar my wife called Susie on her cell phone for a status update. At that time Susie said she was driving and would have to return my wife's call when she got back to the office. This return phone call was neglected and never took place. After a day or two I called Susie for a status update and was informed that the glass panels would be in the following Friday with the intention of installing them the next day on Saturday. However, on Friday I received a phone call from Ray stating that the glass panels were manufactured incorrectly, so much for laser precision. At this time Ray's smarmy salesman appeared again, instead of working with the manufacturer to correct the issue Ray suggested that he send his installers out anyways and that they can notch my tile and tile trim so that the glass panels would fit. I of course disagreed with this option as I didn't want any cuts to my newly tiled shower and requested that instead of dealing with notching the tile or trim, why not just make the panels slightly smaller to avoid the trim issue in the first place. Ray agreed with this idea and stated he would come out the next day on Saturday to remeasure. Not only did Ray not show up for the remeasure, he didn't even have the common courtesy to call and say he wouldn't be coming. On Monday I text Ray asking when he was planning on coming out to remeasure to which he responded that there was no reason to come remeasure as he decided to order the glass 3/8's of an inch smaller. The issue with this is that I took a picture of the trim, measured with my own tape measure showing Ray that the trim was actually 5/8's thick, a full 1/4 of an inch larger than his guesstimate. Ray reordered the glass with MY measurement instead. The following Friday I received a call from Susie letting me know that the glass panels were in and that she would like to have them installed that Saturday (almost SIX weeks from the contract date) between 730/8 AM. I said this was fine as long as she gave us a call 30 mins before arriving so that we could corral the dogs and be out of our Master Bedroom before they got here. Unsurprisingly I did receive a phone call prior, but it was when Susie and the installers were at my front door not the 30 minutes prior as she had promised. With all of the above being said, the installers that showed up were professional, courteous and did an excellent job with the install. So my take aways from this experience are: 1. Ray's initial quotes are high and soft, if you press him he will come down but will probably still be higher than most. 2. Be prepared to wait a LONG LONG time to have your shower glass installed. 3. Dont expect any sense of customer service or respect for your time from Ray or Susie, you will receive neither. So... if you're willing to deal with all of that and pay a higher price for your shower doors than ProStar, Ray and Susie are your company.

https://prostardoors.com

1705 W University Dr Ste 103 Tempe, AZ 85281

Windows Installation

Door & Trim Specialists

This was a great place. My baseboards and crown molding was way below my budget. I was able to upgrade my baseboard to a more luxurious one that I loved. Thanks for the great experience.

http://doorandtrimspecialists.…

255 S Sirrine Mesa, AZ 85210

Windows Installation

Home Services at The Home Depot

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

1330 W Baseline Road Tempe, AZ 85283

Windows Installation

Home Services at The Home Depot

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes. Must be a reflection of ownership! Won't ever go there again!

4141 S Arizona Ave Chandler, AZ 85248