Best Windows Installations in Arizona

We had been needing to put a set of French doors in our older home for years and while we got other quotes we are really so happy we went through ProStar. They took the time, not only to properly assess the custom job but were meticulous about doing it right. Doors are not easy when you have a non-standard size opening. All in all they overdelivered and the results are absolutely perfect. Other companies made it sound easy when I knew it was not. We will be going with ProStar from now on.

This was by far one of the most horrible experiences I have ever had.  I have never had an interaction go so south as it did with this business.  The only positive was my initial interaction with Intizara on the very first in store visit to sit down and look at doors for my renovation.  Once we left the store, it was downhill from there.  First off, the communication with this business was HORRIBLE.  Once we decided on what doors we wanted, it took days and days for them to get back with a quote.  We wasted about 3-4 weeks of time just waiting for them to get back to us.  Secondly, we could not get a straight answer as to when install would be.  Intizara, the sales associate, told us one thing while Ellen told us another.  They ended up showing up with the doors on a day we were told would NOT be the delivery day and thus were not prepared.  It just got worse from there.  The craftsmanship of the doors was mediocre at best and the finishing touches on doors were poorly done.  For example, when looking closely at the French doors, the weather stripping was bulging out from under the frame around the windows which is just tacky and unprofessional.  The install was an absolute train wreck.  The installer ended up having to cut into my wall to fit the new frame but failed to prep the work area and got dirt and plaster all over my living room.  Any qualified worker would have taped off the section first.  My living room was completely trashed after the French door install was done and it took me three hours to clean up.  They didn't caulk in the frame or patch the drywall they broke off in the process.  Nor did they texture all the nail holes in the casing.  Again, just total lack of professionalism.  It was utterly disappointing.  The only redeeming thing quality of the install was that the installer was able to get a frame in place in a very challenging doorway.   I called Stan Brimley the owner to voice my concerns.  His lack of customer service was shocking and his response to my concerns over finishing the door was that's not what we do, we install doors. We don't caulk in or texture.  To me, if your name is stamped on the product, I'd want to make sure I left a good product and the customer was happy.  Why in the world would I pay $800 to install three sets of doors and then have to pay someone else to come in and finish them?!  Stan came to the sight the following morning to inspect the work. I told him I did not want them to finish install on the other two doors and would like partial refund and he agreed.  However the saga continued when I was waiting for the refund which over a week.  I have been in business in the valley for 23 years and have never dealt with someone more unprofessional.  The experience was traumatizing.  To add insult to injury, when I texted both Stan and Ellen to inquire as to the status of my refund, they told me to stop bothering them and that they had already refunded me.  After pointing out that they had mistaken me with another customer and addressing me by the wrong name, they sheepishly apologized and issued the refund.  Just a terrible experience.  And I write this not looking to sabotage their business. I write this because I want them to improve.  There needs to be accountability and if it takes public acknowledgment, so be it.  I will never use this business again.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes.  Must be a reflection of ownership!  Won't ever go there again!