Best Windows Installations in Arizona

Found them on the internet  Called them, and they came out the next day.  They were thorough, professional, and I would call them again!

Good experience at Home Depot for Garage disposal got backed up and we were in a pinch to get it fixed. Went to home depot for some tools. I ran into Jim (raider fan) while grabbing the wrong tools. Lucky for me Jim was an actual plumber so he talked me through what I should do. He also pointed to some washers and other implements that may help my leaking situation.

I was so happy that I stopped at this Home Depot and even was able to buy some gorgeous flowers.

My husband was able to fix the garbage disposal and the leaky pipe promptly once he was off of work. Thanks Jim for helping me out. Nice to avoid weekend Plumber fees if you can do it yourself.

First let me say, Bryan and Defender Solar Screens are great to work with.
Great communication, Timely Quote and install with Easy billing, Product not so much.  It looks good from outside and dressed up our house nicely from the outside. But that's not actually the purpose of sun screens.

The negative is more on the product.
These were replacement screens from when we purchased house in 2004.
I had previously put on Screens before we even moved in and they were a great move, Sun screens look good, and best of all. Kept the interior of house cool and shady, We could have blinds open full AZ sun and inside would be blocked from sun and still in shade. Had them cleaned a few times oven the years and it was more discoloration and age that  we decided to replace.

These were to be same protection and shading level with recommendation that frames also be included. No issue with that.

They look fantastic from the outside. Protection of inside much lower than previous and actually really disappointed these were supposed to be 90%. Quote advised that was was currently installed.
I don't know if products have change, but certainly not for the better.

Blinds will always be closed and that is huge disappointment.

Workmanship good, But sorry I did it.

They put windows in our home it was a very quick and efficient experience, very easy to work with and would definitely recommend them.

BUYER BEWARE, Arizona Retractable Screen Solutions is a distributor for a Canadian Company, Phantom Screens.   Their website sates that they have the Best warranty in the business, however, this is completely false.  They do not warranty their mesh screen component of their retractable screens, while local competitors have a 10 year warranty on their mesh screens.  I spent thousands of dollars purchasing 3 retractable screens from Arizona Retractable Screen Solutions and the 2 smaller ones have had constant issues.   I have come to find out there is a design flaw in the smaller screens, which neither the manufacturer, Phantom Screens, nor the distributor, Arizona Retractable Screen Solutions will address.   I had one of our screens serviced a little over a year ago by the owner of Arizona Retractable Screen Solutions, after which the screen was very wrinkled and never functioned properly.   That same screen has now torn from its zipper, and I was told by Arizona Retractable Screen Solutions that the mesh screen needs replacement; and there is No warranty on the mesh screen component.  I received a mesh screen replacement quote where the cost to replace the mesh screen was nearly as much as the entire original unit cost.  Arizona Retractable Screen Solutions has recently raised their service charge fee from $95 to $195, an over 100% increase in 1 year.   Other competitors charge a service fee around $75.  I have expressed my disappointment to both Phantom Screens, the manufacturer, and Arizona Retractable Screen Solutions, about the lack of warranty and excessive price increases.   Phantom Screens informed me that they have no control over the prices charged by Arizona Retractable Screen Solutions.  The worst part is that Arizona Retractable Screen Solutions is the One and Only distributor in Arizona, meaning that you Cannot get parts or your screen fixed by anyone else  . . .it is a service and parts monopoly allowing Arizona Retractable Screen Solutions to charge any fee.  To date, I have never received a phone call from the owner of Arizona Retractable Screen Solutions to address my grievances.  Instead, I received an ultimatum from his staff with a revised mesh screen replacement quote, stating that if I want my screen fixed, I must sign a document that I understand the Mesh, Motor and Labor are no longer covered under warranty and A service call fee of $195 + parts (subject to change) will apply to any future service requests regardless of the issue.    So much for their Best warranty in the business . . . What a joke.  

Do yourself a favor and look on yelp for companies that have numerous good reviews and warranty their mesh screens, as both the manufacturer, Phantom Screens and the sole Arizona distributor, Arizona Retractable Screen Solutions, do not warranty their mesh screens and do not stand behind their products.  The customer service at both Phantom Screens and Arizona Retractable Screen Solutions has been abysmal.  

Do yourself another favor and purchase your screens from a company that has a good warranty, good customer service and appreciates their customers  . . . as it is Not the case with the manufacturer, Phantom Screens nor their sole Arizona distributor, Arizona Retractable Screen Solutions!

I would give ZERO STARS to both Phantom Screens and Arizona Retractable Screen Solutions!   There are much better options!

DO NOT WASTE YOUR TIME!
We set up an appointment for them to come out and give us a window and door quote. Adam came out and spent almost 2 hours with my wife and I. He said he would email us a quote. Never saw a quote. After a week, I called their number and the office told me to check my junk email (which I was checking regularly and told her so). Nothing. She said she would reach out and let them know to send a quote. Here we are a month later, no quote. Don't waste your time with these people as they obviously don't want business!

Well, I am amazed that Pella has managed to fall even lower in my opinion, but they have managed to exceed my expectations (read that as feed my nightmares).  We were scheduled to finally be rid of Pella today as they were to finish an installation that has drug out over several months.  Now, I am not trying to place fault on them for the disaster we are currently living through with supply chain issues, but I will hold them accountable for consistently failing to show up when they are scheduled.  No show, no call, no service.  This is the second time we have dealt with Pella, and while the first time around it was slightly better, it still was far from good.  Fool me once.....the shame is now mine, but I will make sure to never repeat this mistake.

Worst customer service ever. They had time to group up, chat amongst themselves, and be on their cell phones but when I asked MULTIPLE times for help not only did the girl get an attitude but I waited for half an hour and never got any help before I went to the one down the street. If I have to go to Home Depot for something, which hopefully Lowe's or True Value will have me covered from now on, I will never come to this one again. The worst!

I purchased a refrigerator and waited all day for delivery (which I took a day off from work) and nothing.  No phone call, text, email.  

Then to find out that the incompetent salesperson, Miss Emily failed to order the panels.

Ok, people make mistakes.

But then, she FAILS again to remove the charge from my credit card. Not only that she FAILS again to reorder my appliance...which I desparately needed.

I called and then the idiot tells me that the refrigerator will not cost me another  $1000!!!!  So, of course I refused to buy.

I went online tonight to see that it went on sale ONE day later at 20% off.
Can you imagine???  I ordered it again, but now I lost my coupon for 24 month financing.  

This stupid girl along with her imcompetant manager should be fired!

Thanks for nothing, Home Depot!

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