Best Windows Installations in Arizona

Found them on the internet  Called them, and they came out the next day.  They were thorough, professional, and I would call them again!

Good experience at Home Depot for Garage disposal got backed up and we were in a pinch to get it fixed. Went to home depot for some tools. I ran into Jim (raider fan) while grabbing the wrong tools. Lucky for me Jim was an actual plumber so he talked me through what I should do. He also pointed to some washers and other implements that may help my leaking situation.

I was so happy that I stopped at this Home Depot and even was able to buy some gorgeous flowers.

My husband was able to fix the garbage disposal and the leaky pipe promptly once he was off of work. Thanks Jim for helping me out. Nice to avoid weekend Plumber fees if you can do it yourself.

First let me say, Bryan and Defender Solar Screens are great to work with.
Great communication, Timely Quote and install with Easy billing, Product not so much.  It looks good from outside and dressed up our house nicely from the outside. But that's not actually the purpose of sun screens.

The negative is more on the product.
These were replacement screens from when we purchased house in 2004.
I had previously put on Screens before we even moved in and they were a great move, Sun screens look good, and best of all. Kept the interior of house cool and shady, We could have blinds open full AZ sun and inside would be blocked from sun and still in shade. Had them cleaned a few times oven the years and it was more discoloration and age that  we decided to replace.

These were to be same protection and shading level with recommendation that frames also be included. No issue with that.

They look fantastic from the outside. Protection of inside much lower than previous and actually really disappointed these were supposed to be 90%. Quote advised that was was currently installed.
I don't know if products have change, but certainly not for the better.

Blinds will always be closed and that is huge disappointment.

Workmanship good, But sorry I did it.

Phone number no longer belongs to this business.
Website is expired.

Al (the supposed owner) came out and gave us an estimate for $2000 to do two single sliders and one double slider.  Either during the installation or during the sale, Al or someone from his company told me that service for any issue will be resolved in 24-48hrs.  I wrote that on the estimate.  One of the doors (which quite frankly it must cost about 50 bucks in materials for these phantom screens) was not shutting properly.  It was always giving us a little trouble since the beginning and it finally would not latch at all.  I called Arizona Retractable Screen Solutions and when I asked when someone can come out and fix, they said they are booked and it would not be for 11 days.  When I asked why not 24-48 hours like I was told, I was basically called a liar and that I must have been mistaken because AL the owner wouldn't have promised that.   This fix would probably take about 5 mins, I am assuming, but now we have to wait 11 days for us to be able to use our screen door during the nicest weather of the year.  Beware of what this company says, and the concept of Phantom Screens is nice, but they are not made very durable.   We thought because of the price they would be.

Excellent prices.  Reliable workers!  Wonderful product.  I recommend without hesitation!  Good company!

We had used Pella, albeit a different location, to replace our west-facing windows a few years ago and had a good experience. Can't say the same for this experience. We replaced our remaining two older windows.

Some key dates:

10/29/21 1st meeting with a sales rep--phenomenally awkward experience. Says it will take 4 weeks for windows to be installed.
11/12/21 contractor shows up to measure--only after customer service reaches out to ask how things are going and I say there's been no follow up and no one has come to do the contractor measure.
11/20/21 same contractor calls on a Saturday says he forgot to test for lead. Asks to stop by in 15 minutes. Claims the lead test is positive.
11/23/21 sales rep calls and says delay is my fault because we have lead paint and says I should consider having it removed for my kids' safety.
11/30/21 Pella calls to schedule for 1/12
1/12/22 installation happens. One window is at least an inch too short all the way around. Installers shim it in to place. Installers admit it was a bad fit. Husband notes poor fit on paperwork.
10/22/22 someone reaches out and asks about our experience and to send the final invoice

Some commentary on these events--the delay in measuring was clearly our sales rep's issue. As in he never scheduled with the contractor. It was scheduled immediately after the check in with customer service. Then he blamed the 2+ week delay on the existence of lead--when the test was only done 3 days earlier. This doesn't even begin to make sense, but he was so aggressive when he called to insist the delay wasn't his fault but somehow mine, I didn't see the point in arguing with him. Fun fact, we don't have lead paint. We had a previous Pella installation where they checked.  No lead. Then after this contractor claimed we had lead, we double checked exactly where he tested and at another spot in the same room. Both negative. Can't help but wonder if the contractor charges Pella more if they have to take lead precautions? Also, shame on the sales rep for saying my kids were in danger from non-existent lead paint. There's absolutely no excuse.

I assumed we didn't get the final invoice because we had such a horrible experience and the larger window was not measured correctly. Then literally a year later someone reaches out to make sure we had a good experience and to send the final invoice. I spoke to a very nice woman who tells me she's new and she hates making these calls to invoice customers because everyone yells at her (can't imagine why) and they've been so short staffed. She tells me an installation manager will reach out on Monday. They didn't. Unsurprisingly.

I get there were staffing and supply chain issues during the pandemic, but I really feel like our issues during this installation went well beyond that. While Pella windows are good quality, I would avoid this location. In the future, I would go as far as to go with another brand if this was the only sales/installation option available.

Worst customer service ever. They had time to group up, chat amongst themselves, and be on their cell phones but when I asked MULTIPLE times for help not only did the girl get an attitude but I waited for half an hour and never got any help before I went to the one down the street. If I have to go to Home Depot for something, which hopefully Lowe's or True Value will have me covered from now on, I will never come to this one again. The worst!

I purchased a refrigerator and waited all day for delivery (which I took a day off from work) and nothing.  No phone call, text, email.  

Then to find out that the incompetent salesperson, Miss Emily failed to order the panels.

Ok, people make mistakes.

But then, she FAILS again to remove the charge from my credit card. Not only that she FAILS again to reorder my appliance...which I desparately needed.

I called and then the idiot tells me that the refrigerator will not cost me another  $1000!!!!  So, of course I refused to buy.

I went online tonight to see that it went on sale ONE day later at 20% off.
Can you imagine???  I ordered it again, but now I lost my coupon for 24 month financing.  

This stupid girl along with her imcompetant manager should be fired!

Thanks for nothing, Home Depot!

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