Best Windows Installations in Arizona

We purchased a 4' x 6' window and a 12' x 8' dual sliding door system from the Phoenix group of AVW. Both of these jobs required a subcontractor to come in and build a bulkhead to support the openings. The first bulkhead and window install went OK. The siding that was removed was not matched well and is clearly visible but its an old house and I do not expect perfection. The large 12' wide by 8' high opening was another story. This was a major job and the contractor did a fine job except the wall was not closed up or sealed properly. Scheduling was contacting us constantly before delivery but did not hear a peep after the order was placed. We had to call each time work was scheduled to get an update. The subcontractors did not know what they were responsible for until they showed up. I had to call AVW a couple times to get them to advise the subcontractors of their responsibility. The door was delivered without a plan to actually get it to the install location. I helped the large crew lift the door over a wall in order to take possession of it. The installer did not know how the door was to be installed and there was no documentation provided. A call was needed to get an installer on site to go over the installation requirements. AVW did not actually have anything to do with the actual install. Both of the screens were damaged and needed to be replaced. There was no follow up inspection to ensure all was completed correctly. We had only paid half of the $6K bill so we decided to wait to see how long it would take to hear from AVW. It took several weeks before we were contacted to pay. We brought up the screens and they were repaired. I had no idea that the wall was still essentially open along the seams of the siding. We had our first rain and water poured into the wall, filled the space above the door frame and drained through the door locking hole into my home. Water was also bubbling the paint along the top of the door. I took a video of the whole thing to show AVW of they care to see it. There is no contact form on this vendors website for support only sales. This says a lot about the amount of followup with they have with their customers and what their main drive is. I have sent in a request for contact using their sales method and will follow up with a call Monday. It is possible to make a mistake and recover so i will update this after I find out how well they recover from their mistake.

*****UPDATE 07220213
AVW responded quickly to my post. They sent out the sub contractor that installed the door originally. He saw the issue with the siding that caused the issue. During the initial installation the structure had to be supported by nailing through the siding. When  these supports were removed nail holes were left and the original fasteners had come loose leaving a crack along the seams of 3 pieces of siding. The complexity of the project made it possible for the final caulking to be missed. The siding has been sealed and re-nailed so that no water can get into the wall. The subcontractor has redeemed 3 of the stars for AVW. If the Phoenix branch would have followed up with me following the job this issue would have been avoided and 5 stars given. As it stands the 5th star cannot be awarded because the customer has to be more involved in the process than they should for a turnkey solution. Thank you for the rapid response and recovery. Recovery is as important if not more important to me than the mistake as we all make them.

OUTSTANDING!! Had a 20 year old large picture window replaced a couple years ago by another company that did a terrible job. Needed another replaced and was determined to find a great company. Southwest was it. Steve and Mike did an excellent job of replacing the broken window (with a new frame) then cleaned up spotlessly. Southwest is honest, ethical, reasonably priced, licensed, bonded, insured, and have a special certificate given to only 5% of contractors in the country.  Very highly recommended.

Reached out 3 times to Tracer Window and Door and got no return call or email.  

They do not want your business, if they did, they would return a call/email.

Joe and his team are wonderful. Joe came out to install French doors in our home and they turned out wonderful. He also installed a bedroom solid wood door that turned out perfect as well. The next project I am looking to have Joe do is remodel our bathroom shower, he had wonderful ideas to make the job go as smooth as possible. We highly recommend Joe for your future construction projects.

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

exceptional service, attention to detail, picky about their work, clean,great communication, so...yea i would recommend these folks..BTW, i have a friend that owns a glass company in WA that does mostly custom houses. so i know the business a little more than most...thanks bill and team..will be back

Super happy with my experience with LJ Neal and Sons.  I got many quotes from different window companies but was happy with their price and communication. The installation itself was seamless and my new Pella windows look amazing. Very happy with my experience and highly recommend to anyone looking to replace their windows.

I needed some doors replaced after a tenant kicked down a few of them at a rental. After calling around to multiple door stores I discovered that most door stores are unwilling to do the mill work on the doors and that it would take weeks to get the doors in. I called A thru z doors and was immediately impressed by the owner. He told me he could do the mill work for me as well no problem. In less then a week I had the new doors with the correct milling done. I'd definitely recommend going here. He also does locks and safes among other hardware things.

We had Gene come out we can half ago to get a quote for a couple of French doors, he promised to have it to us within about four days. We did not receive a quote I contacted the company & Gene again at the end of the week & was promised a quote by that afternoon. Still no quote 3 days later! Apparently they're willing to go out and visit customers but they don't need the business. This baffles me as they are a local business and I would think they thrive on local customers.

Make sure to read the contract fully before signing there is no way for a client to get out of it without having to pay this company 33% of the total I was fully cooperative with all they asked for my side of the bargain so they could have an easy install when the install was ready I removed all my blinds and moved everything out of the way when I received a call saying they have all my products ready for install come to find out my order was never placed after 3 months and the windows they brought were not the correct windows or even the correct sizes for my house it was a different clients I called the next day she said it will take about 2 weeks. the lady that I was speaking to was fired due to messing up other clients orders. It has been over a month since I removed all my blinds and moved everything out of the way (which it's still like that because there's no point in putting them back)  I have not received a call or even heard anything from the company about my windows and doors so I called to cancel my services due to not fulfillment to the contract and Miscommunication on there side and to let them know that I just don't want the windows and doors anymore and immediately the guy said that is impossible due to the contract and they have the high attorneys for this situation and as a company we will not lose
I did not read the contract fully but there is NO EXIT CLAUSE for the client to have the right to cancel after the company has not hold up there bargain so just make sure you read the whole contract because this company only cares about one thing only and that is scamming people into contracts that only benefit them and could care less about a client I knew right away as soon as the guy I spoke to started bringing up attorney and lawsuits right when I said I would like to cancel the order than he also told me that it was my fault that I should of been calling them everyday because in his words and I quote if it was his house he wouldn't put up with that shit (laughing) how is it my fault as company you should of called your client and communicated with them of what's going on

Excellent customer service!!!  From beginning to end, this has been a smooth and simple process!  They called me to remind me of appointments.  When I requested text messages, they did just that!

And the fees were very reasonable!!!  

Tim is a great guy and worked to do ONLY what was needed.  He didn't attempt to up-sell me anything!  He assessed the issues and repaired them quickly at a price that was very reasonable.

They installed my frame less shower enclosure without any headaches and the process went smooth, the only minor downside was no one called to set my install appointment when the glass was in stock, I had to call and then found out my glass had been in stock for a few days.  It would have been nice to be notified and possibly had the shower glass installed a little sooner but this certainly wouldn't prevent me from calling them again in the future,

Good experience. With window installation .  The nightmare began when we ordered two front doors.  We ordered two Masonite Vista Grande 24 inch wide glass doors. One with fir texture and rain glass for the main front door. To be painted red upon arrival.  I have several emails and text, Jackson Glass assured me we were getting 24 inch wide glass not standard 22.  I even gave them photos.  The second door  was to be the same door with clear Lowe glass and smooth finish. This door was supposed to match another door that is located on the same patio. To no ones fault, the order was delayed due to Covid. While we waited, I told the company I wanted to order the door hardware. Jason, the installer told me that they could get me schlage locks at a discount. I met with his wife at my home for almost an hour giving her part number and photos of the hardware.  I was I was out of town when the doors arrived.  We were told right off that the supplier had messed up and we did not get the fir texture on the front door.  Ok we accepted it since we waited so long.
Little did we know this would be the start of the worse expience i have ever had with a contractor of any kind. The wrong doors came in and were installed. They were standard 22inch!  I came home to a messed up paint job and the hardware was a brand I never heard of. So the factory messed up and to be fair the installer had with the paint due to the heat. They still have not explained why they wasted my Saturday morning picking out hardware I never got and why the hardware they gave us was installed crooked. Ok it happens. So  In an effort to speed things up, my husband and I agreed to accept the front door with the rain glass provided the paint was corrected and they installed hardware we purchased. All they had to do is get one, just ONE door right, the patio.  They could not do that either. The patio door I received was the correct 24 inch. However, once again someone messed up.  Instead of clear glass I got frosted, instead of smooth finish I got fir.  I how have two miss matched doors on my patio and the deadbolt is crooked.  I am done with excuses. There supplier issues are their problem. We did not get ANY of the doors ordered 5 months ago.  I was told the red front door has been repainted.  We have been patient and understanding with this mess.  We have told them to reinstall the newly painted red door and send us the correct patio door.  We don't now how this will end but based in our experience , we have very little confidence. Im giving them one month to make this right. If not, we will be forced to file a complaint with the BBB and ROC.. I will have no choice but to use the balance I owe them to hire someone else to finally finish this mess This company had great recommendations however my husband and I cannot recommend them after our experience so far. How this will end remains to be seen and I will update this review

I was referred to Modern Resolution Windows & Doors by someone claiming to be a customer, but it was actually someone who was paid to pretend they were a customer! When I confronted the company about how I was referred (via Facebook), they claimed that they were trying to compete with bigger Window companies and didn't have the marketing $ to do so, so this is their route to market. In addition to their unethical referral model, they work tirelessly to have negative reviews taken down. I didn't purchase windows from them, as I would never purchase windows from an unethical company like this. Yikes!

Dustin walked us through a super detailed explanation of the windows, installment and process start to finish. Super friendly and not pushy at all. The installment itself went really smoothly. The guys were polite and efficient. I was working at home the whole time and they weren't a bother at all. We love our windows. They're beautiful and function as expected. They block out a lot more noise which is so nice for us and they definitely block out more heat than our prior single pane windows. With their promotional advertising I 100% recommend.

Sarge came out in December 2022 and gave me a quote for new windows for the whole house and a new sliding glass door. I had quotes from 2 other window companies as well. I selected Optum because of the quality and price. It took a while for Optum to send someone out to do the measurements so the order could be placed; that happened in February. I chose their financing option through Primus - now Momnt, and started getting charged interest only in January. While discussing an error in the system with Momnt, they found something strange in their notes, and they said the loan had been refunded. I called Optum, and the customer service person told me that my order has been canceled since they decided they can't honor the quote that was given to me in December. I asked her to get someone in management to call me to explain. crickets. I left a VM for Sarge. crickets. Windows can take approx 12 weeks from placing an order, and now I'm running into the summer months. SO UNPROFESSIONAL, and not sure if unethical is the word, since no one from Optum management has called me to explain what is going on, but I can confidently say they are guilty of BAD BUSINESS PRACTICES.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.

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