Best Windows Installations in Arizona

I hired this company three months ago to do my windows at my house came and install the windows. I called them for the screen doors and a handle for the Kaseeta sliding door. They never showed up. I called them three times they stood me up I would never recommend this company to anyone.

Chuck is the best! Not only did he show up and give me a very competitive price on screens for two of my rental properties, he was very professional and was able to get the job done ahead of schedule on both properties! I would highly recommend him and Sunnyside Sunscreens to anybody looking for 5 star service and very affordable pricing! Thanks again!

They did a nice job with ordering the window but the installation process was a mess. They left Nails out in my shower and I stepped on one the next day... they didn't cover anything so we had dust all over our brand new vanity and toothbrushes... they had to cut the stucco but they came out the next day to fix it! Took about three months to get our window orders which is common in the field at this time. They were pleasant to work with I'm just unhappy with the cleanup job... luckily one of my children did not step on the nail!

We had to replace our existing skylights. Had several quotes from various companies. Mitch came buy with a quote that was within reason and comparable to the others. What separated  Mitch, and overnight skylight, from the others was his enthusiasm, commitment, and passion for what he was doing and talking about. Not going to lie, I had my reservations considering they were relatively new company with a new license. I voiced these concerns to Mitch and he understand yet was committed to starting his business off on the right foot. In today's world it's important to give a new business the opportunity to build a positive reputation and that is exactly what they've started doing. Mitch and his partner (Who, I might add, is a 3rd generation, glass person), do it right! No issues, on time, excellent work and they stand behind their work and the product they install. I would lightly recommend overnight skylight and the team.

Shout out to Brandon, Rocky, John and Jimmy. These guys were punctual, professional and full of energy. I really appreciated how nice and respectful they were. They covered up my furniture so that the window replacement didn't get debris on it and were even kind enough to sweep everything up to make sure there was no glass to step on. They got my broken window fixed quickly and did a really great job.

I would highly recommend!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Service from Apache Glass is TERRIBLE!!

3 weeks of waiting for a quote on a job, calling to find the quote, no one knowing anything about the quote, leaving my number and no one calling back about it until we called again. Customer service is not in Ruby's makeup. She is not the one that should be on the phone with customers. She thinks sending a partial quote after all that time for the door only and no windows should be OK. I will not use them again and would not recommend them to anyone.

I understand the forgetting, but not the attitude. We have a lot of work to do in the next few weeks that they will not get.

You know when you make one phone call, the scheduler is customer friendly, and you both wish each other a great day.. Then Jarrell comes right inside your very own garage and replaces your cracked windshield for a perfect clean spotless windshield. You just have to give him an ice cream bar...Cat you have a great crew.  Thank you for the flawless experience.

Great service. Alex did a great job. He was very meticulous and explained exactly what he was doing. He answered  all my questions and cleaned up everything   He worked quickly and finished within an hour. I definitely recommend Universal Glass.

Just received got off the phone with Anthony.  Found this company off of Homeadvisors.com.

Very impressive how they called me from my inquiry. Next day.   Explained the type of work that I needed.  Anthony offered a free estimate.  Explained how they replaced the windows.  I asked how much something like that type of repair would run Ball Park and he became very evasive.   I told him that I understand that they need to look at the window for the actual estimate and that I wasn't going to hold him to the Ball Park range.  Conversation went down hill from there.  Sad that a business has to rely on that type of customer facing employee for their revenue.

We love supporting small businesses. The big box just do not measure up the experience of working with a small business owner.

Amazing, professional, quality of product and price. Let these few words encourage you to read more.

We called Tom inquiring about new doors and a security door. He came by and first took measurements to better assist with our decision with what we wanted.   He listened and showed us options for review. No pressure to upgrade anything. We already had in mind what we wanted and he was able to get us exactly that.  We were sold and placed the order.

They called when our doors were at their business and set up the installation date. Now here is where it just gets better. The two who arrived were a pleasure to meet. They got started right away prepping the areas that would have some expected debris. We were amazed at what is all entailed when replacing doors. They did not shortcut on anything. They did the check twice cut once approach with everything they did. Once they were done you wouldn't have known they were there. Everything was cleaned up taking with them the debris and old doors. I think you would agree you don't get that with the big box stores.

Finally installed we were so happy with the look of them all. What made our decision to work with Red Rock Windows and Doors even better was that the noise from the street was gone. Because they took the time to get it right the gaps from the previous doors were gone so we received great fitting doors.

Our next project with Tom and the crew will be getting our windows done.  

If you are in the market for door improvements, please call Tom and let him introduce himself and show you the products he can offer. You will not be disappointed.

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.

I was very unhappy with the follow up quality related leaks in my windows. appointments were set up and missed. This issue has been unresolved since august. i will write more once the company decides to contact me and finish the job they were paid to do.

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