Best Windows Installations in Arizona

David from APRO did a fantastic job. He showed up on time . He paid attention to detail, and cleaned so there was no sign of his having done any work His quote was exactly what he said it would be and he went out of his way to make us happy doing it at a time which was most convenient for us. We would call him
again if we need his services.
Jim

Affordable Windows of Arizona (AWOA) replaced our outdated and worn sliding glass door with a Simonton Patio door.  The appearance, quality and functionality of this door is second to none. Jason AWOA Sales Manager, was very knowledgeable and helpful in facilitating our selection of a door suitable to our tastes, needs and one that would best serve us here in the warm Sonoran Desert climate of Central Arizona.  I must add that their installation team was very professional and efficient in the installation of the new door.  They estimated that it would take approximately 3 hours to complete the installation and did so within 10 minutes of the estimated time, including their cleaning up afterwards leaving everything in total order. I would not hesitate to recommend Simonton window and door products and/or Affordable Doors of Arizona to family, friends or anyone for their window and door needs.  Go to: affordablewindowsofaz.co… and read about Simonton windows and doors and AWOA's excellent services.

Charles Ault
Gold Canyon, AZ

We just finished up a bathroom remodel with new shower doors. We selected Wesley's glass after meeting Peggy. She came in and helped us pick the right product at the right price. The installation was on time and quick with the results all we could hope for. We are very happy we selected Wesley's glass.

The installers showed up on time and masked!  They covered the floor and area they would be in with canvas and plastic.  They asked what trim we wanted to leave and went to work removing old sliding door and replaced with a new one.  They reinstalled trim on interior and added new on the exterior and primed and caulked it all.  They cleaned everything up and were so polite.  We had gotten a quote ahead of time and there were no surprises!
We will use them again for future work. Thanks guys!

I'm very particular with who I have work on my home, I've done all the hard work for you! I had 6 window company's come to my home and provide quotes to replace all of the windows and a sliding door in my house (1 sliding door & 14 windows - all different sizes)
Ferguson Exteriors was quote #5.  By this time I felt like a pro, I had more knowledge of windows/installation and the process gathered from the other vendors than I thought possible. I felt I could no longer be fooled or made to believe anything from the truth.
Robert came out to provide my quote, he arrived on time, he was knowledgeable and polite, offered recommendations, provided me with all the information on the company and the different window options, not to mention he was patient to answer all and any questions I had (I had a lot).
Without a large presence on Yelp I was a little nervous to pick this company but I'm so happy I that I did!  Even my neighbors were impressed!
There was always an open line of communication during the waiting process for windows to arrive. The installers completed the job in 1 full day, they worked well and efficient - they even cleaned up very nicely after they completed the job.

I would highly recommend Ferguson Exteriors.

Had an accident and my front window shattered! Didn't think I would be able to get someone out till next week and I was stressing like crazy!!!!! Called Duarte and they were at my home within three hours. They were professional, very kind and quick! They had the new window installed in less than thirty minutes! They are low cost with high value. Something that is definitely hard to find these days. I will recommend them to anyone! Outstanding service and professionalism!!!!

Ricardo is such a gentleman and does not try to upsell. I really appreciated his timeliness and professionalism. I'd highly recommend him for your wi Dow needs! Support local businesses!

These folks are fantastic. Thank you for coming out so quickly and fixing a broken window for me. On a Saturday. These folks are affordable and very clean. I would recommend them to everyone I know

Let me start off by saying I work in a business that relies heavily on customer reviews and I don't leave a bad one lightly.  I work in vacation rental management close to this business so have used them a few times over the past years due to the proximity for glass tabletops.  The customer service was always lax (sometimes not returning calls or e-mails or getting work done on time; once an incorrect glass cut) but the end product was fine for what we needed.

I had just one more job I needed in October and I sent the specs in for seven tabletops.  I was quoted almost $100 more then what I paid for eight tabletops a little over a year ago, but was told the cost of glass had gone up.  I checked with the owner and agreed to the job at that price on Oct. 19 and was told it would take about five days or so.  Great.

A week went by and I heard nothing and did not get a response from my e-mail or voice message.  Finally when it had been a week and a half I spoke to Tami who runs the front office, quotes and customer service.  She said part of the order arrived (I thought they were going to cut it on site since they were standard rectangles with no curves) but two didn't, probably because they broke or something.  Finally, when it had been two weeks (more than double what I expected) I went happily to pick them up.  I knew better to measure them first so I didn't have to bring glass back and forth like that one time it was wrong.  Well the first measured wrong (a fluke?) and then the second -- then the third.  I knew something was up and it turned out Tami had sent in my order from last year for the eight tabletops I had ordered.  So not only did I wait more than twice as long as I was told, but it was the wrong order.

I had guests checking in early the next week and she said they'd try to cut some of the bigger ones they could on site to fit the correct order but others would have to be re-ordered.  This was a Thursday or Friday and although she said she may have them (or at least some) done by Tuesday there was no word from them and again I had trouble reaching them (they are closed weekends and close at 3 PM on weekdays, but even when open there is often no response).  Because I had guests checking in I could not install the tabletops so I had to do without.  It was now three weeks.

At the end of the fourth week, when the guests were checking out, I called on Friday but the phone just rang and rang and said system was full or something.  I couldn't even leave a message and again got no response from my e-mails.  I called Monday and again no answer; same thing on Tuesday.  Finally, the Wednesday before Thanksgiving I was able to leave a voice message and expressed my displeasure now that it was five weeks and not only had they not called me but I couldn't even reach them.

Finally, I called back that same day and Tami answered and said she had been out for days and had to check to see if my order was even done!  She said she'd call me back in 30 min. and I told her it was urgent she get back to me then as I have guests checking in next Tuesday and need them no later than Tuesday morning or else I'd have to wait until April, when there is a break in bookings for that unit.  I also needed to know for sure because at this point I was fed up and had gotten a quote ready to go with a competitor who said if I ordered before 3 PM that day they could have my order ready first thing Tuesday morning, though much further away and I'd have to go pick them up (and I have two cleanings and check-ins on Tuesday).  I was also simultaneously scrambling to prep for guests arriving within the hour this afternoon.

Sure enough a half hour -- and then an hour -- goes by and nothing from Tami.  Then I call and get voice mail.  It was now just before 3 PM and down to the wire with both businesses about to close for the long Thanksgiving weekend, so I had no choice but to order from the competitor as I couldn't even get a yes-or-no answer from Tami as to whether my order had finally been done (correctly) and was waiting for me a mile away.  Then, after placing my order with the competitor, I notice an e-mail from Tami saying simply Your order is not done.  Sorry for the inconvenience.  That's it.  After five weeks I wasted for what should have been five days there was no further explanation, apology or concession.  I told them I could never get by treating customers like this in my line of work and was sorry they valued my repeat business over the past six years so little.

I felt it was my duty to leave this review because although the service was always lacking, this was an outrageously frustrating and exceptional ordeal that cost me precious time, then put me on edge to the last second the final day wondering what to do while I was simultaneously busy prepping for guests arriving any minute.  I gave them two stars only because the finished product is fine (that is, when it's done and they don't get the order wrong).

Don't try to sugar coat it, to try and look good on the internet!!! You made every excuse in the book and even said my screen door was messed up, ok so if it was messed up why didn't you guys say that before you guys put on the sun screen??????

Quality and selection of products = 5 stars.
Communication and delivery = 0.

Purchased the door middle of December and was quoted a 4-6 week timeline for delivery. They came out the next week to measure so there would be no delay. Couple weeks later a different person (from our sales guy) calls and says they need to come measure. Told him they already had and he rechecked the paperwork, agreed. He said he would get back to me with a timeline for install. Never heard from him. Called again and got voicemail, no return. 7 weeks after purchase, I called in to check on timing. The person was impatient and had no info (said well, it's not here, so that's all I can say right now without talking to the warehouse), said she would call back on Monday.  She did and scheduled the delivery for the following (a full 8 weeks after purchase).

I am not prone to bad reviews. I generally give the benefit of the doubt and would have done so gladly with this company had any one of the 4 employees I spoken with bothered to be forthcoming. If they had called and said simply it's gonna be a little longer, I'd have been satisfied. Instead, they avoided communication at all costs. I cannot recommend this company.

Bottom line: If you're looking for predictable, on-time install, find a different company. This one won't do it. You can find the same selection of products in a million other places.

The order was for fourteen custom windows, two custom doors, and one custom French door set.  The windows were installed but needed follow-up, which took a letter to Pella Corp to obtain satisfaction.  On installation day, an existing door was removed and custom door placed in the opening - it was obviously way too small.  Installer measured existing doors, stated the Pella doors were not correct size.  I talked with sales rep - she stated delivered doors were Pella's standard door, our openings were custom, and would be lots more expensive.  OBSURD!  We had ordered and paid for all CUSTOM - windows and doors.  Next, her manager calls, offers compensation if we would let them install the smaller doors - I said no and wanted a refund for all the doors + compensation for the inconvenience of having a door removed and then reinstalled, which is ok but needed additional attention.  Installer said that's the best he could do in re-installing the door.  
After much hagling back and forth with Pella, and their refusal to make good with full screens for double hung windows, the following is my response email to the sales rep with bcc to the customer service:
A refusal to make good on full screens because they reimbursed us for a PELLA ERROR is not a good enough reason to not deliver full screens.  It was NOT our error that the doors were wrong.  It was NOT our error to choose a refund instead of accepting Pella's initial alternative  to install  ill measured, smaller doors and accept compensation.  It was NOT our error Pella delivered half screens for double hung windows.  
Henceforth, Pella will remain in our opinion, which I will surely make known in every conversation regarding windows,  that Pella is an unscrupulous company that will take your money but take no responsibility and refuses to make right a Pella wrong.  
We may be small fish in a great pond easily walked upon by Pella, but somewhere down the road, a company whose compass is so skewed will meet it's fair and just consequences.
Curious to read any other Pella reviews.

Worst experience I have been through. I own several rental properties in the valley and gave these guys a shot.. big mistake, after I was quoted for the glass, I had to call 4 different times to get the final amount. The glass was installed on a Friday, and I had 3 voicemails on my phone by Wednesday (as I was on vacation) for immediate payment or else a lean would be placed on my property...5 days, counting the weekend and Memorial Day Monday. After I called back telling them of my experience thus far, no apology was offered. I let them know that I would pay them when I received the bill which I was told they would email to me.. What do you want to bet I don't see that for another week if ever? There are plenty of good glass companies in the valley; I tried these guys out so you don't have to. Be warned and go with someone professional, it's certainly worth the few extra bucks.

Easily the best and quickest glass repair business in the area. I called around and got quotes and estimates from a ton of local companies, and most of them said they could replace our sliding glass door in 7-12 business days. I called Adam and he said it still needs to be ordered (same as everyone else) but there's no way it should take that long. Dwayne came out the next day to get measurements and cleaned up the shattered glass and the glass door was fixed in 3 business days. Touchdown Glass did terrific expedient work and were super easy to work with. They were fast, friendly, and super accommodating. I'd recommend them to anyone who needs any sort of glass or window work done in the Phoenix area.

Do NOT do business with these shisters. They say they can make whatever you want then try to push you into something else. They say you agreed to a change order but of course there is no change order. They say it just comes up in their computer this way but they know what you want and will do it correctly but they lie. You will be very sorry if you choose this company. Tempted to put my phone number here. DONT USE THEM because they will be using you.

I purchased a new front entry door from Scottsdale IllumiNation in 2017.  I followed up with 2 more doors in 2018 and the product was good and installation went well. While I had no issues with the purchase and installation, last year there was damage to the stain on the front door along with significant fading from the sun in an area exposed to sun in the late afternoons.  While their website shows the brand carried a Lifetime warranty for the finish, It seems that IllumiNation can't/won't support the level of warranty or service for the door that they sold and installed in 2017.  

IllumiNation had no interest in coming to look at the door. My issue was passed on to the manufacture and a representative came out to look at the issue. He let me know they recommend a sealer be used every 2 years to protect the finish.  When I let them know that we were never given that direction from the salesman or installation team, he could not elaborate on the way IllumiNation manages their business.

When I questioned IllumiNation on this, they couldn't provide any information as to whether they provide direction to customers as to ongoing care for the door to protect the finish at the time of sale/install (but this is a Lifetime Warranty?). Additionally, they do not know what information their salesmen provide to customers or have a sales training process. They currently have no process in place to evaluate or solve customer service issues relating to failure of surface finish that is under warranty.

What is most disappointing is that their business is selling doors and windows in Arizona, one of the harshest summer climates in the country and it seems that I am the first person to ever have an issue with this product.  When I pointed that out, and stated that perhaps I had a defective door, that was not addressed. IIllumiNation seems to have no desire to help with the problem. Their response to me was we have no technicians that do any finish work such as painting, staining or anything like that, we are window and door installers, not painters or stainers.

They offered to sell me a Gel Stain Kit for $400 that I can purchase at Lowes for under $50.

Be aware that if you purchase doors from IllumiNation, there seems to be no recourse for warranty coverage.  Too bad, because we love the door and I guess I'm on my own to try to match the stain and complete the repairs myself.

I moyses Zelle Mr. Curic a $250 deposit in order to start the order of shower pivoting glass door   , Yasmin curic never gave me proposal contract , I didn't feel comfortable from the start , he communication skills are not for the public maybe with contractors only , I am very disappointed with the whole experience, his not honest in business at all , no transparency or loyalty . I had to threaten by knocking on his door because he didn't respond or return my phone calls , he only texts because apparently he thinks his in millennial mental age . For him to return my $250 deposit I had to knock on his door residence , money is hard for me to earn , for him to abuse me this way. There is no peace of mind when doing business with Yasmin Curic. He probably won't care about this review , because he says he makes a ton of money with contractors and little people like me who find him on a google search aren't his main priority.

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