Best Windows Installations in Arizona

Best windows and best people to work with. The bosses of the company are very pleasant and the workers go above and beyond the call of duty. Love our windows and love the finished construction part of changing a big window to a small window. Looks awesome

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

The burglars used a rock to break my front door window to enter my house when I was gone. ( The Sheriffs have done little,...nothing,.. to help with the stolen property so far.  )  I definitely needed to get my glass replaced.  I called another glass service and they referred me to Square One.  I am glad they did, since Square One came out and measured,...and then a few days later, installed the window.  It looks perfect.  I would call them again,.... but I hope that I will not need to.

From the initial appointment, fair market pricing and through to the installation Cougar Windows should be on the top of your list for windows and doors! Having integrity, knowledgeable and being customer service driven, they can't be beat!

Upon moving into our new home, the kitchen window needed replaced according to the inspection. Raben Glass was responsive and quick to repair the window. They were communicative about the appointment time and efficient with their service. Brayton and his partner were very kind and personable. I will definitely call them again for any future glass needs.

This person took $15k and never ordered the windows or doors for our home. He continues to lie and says things are backed up. I called the manufacturer and he never ordered the product.

I contact Mountain View Windows and Doors via the Yelp page giving them all the information about some replacement doors.    Measurements, photos, detailed information etc.  I get a reply with a notice they will give me numbers the next day.  Well, that never happened.  I waited a week and then contacted Mountain View Window and Doors AGAIN asking about my quote and they just ignored my message.  Not a good way to do business if you ask me.

Had 8 window screens replaced by Kraft, and 5 of which still have a gap along one edge. The gaps are not huge, but certainly big enough for scorpions to pass through. Now, I've spent 2 weeks trying to get it corrected and they just do not care. They have their money and that's all they do care about. Look for another company if you need your screen replaced.

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

This has to be the most unprofessional company I have ever worked with! 15 calls in to talk to any management about the poor service and install. Still waiting for the call back and still have a broken front door and a non working lock on back door. Bathroom door has no trim. Back window has damaged screen. The damage to the home during install had to paid and repaired out my own pocket. Don't bother with low prices it's not worth the hassle.

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