Best Windows Installations in Arizona

After several bids for my new replacement windows,I knew I had to go with Greco Roman. Walter came to our home and gave us a complete and thorough bid. He explained that his family of workers were going to do a complete job and not leave out all the essentials.Custom windows,stucco repair,painting and plantation shutter removal were all included. I'm so glad I chose Greco Roman and couldn't be happier. So professional and their philosophy is it's all about the homeowners needs. Right away I already noticed that my energy bills are going to be so much lower. My house is quieter and they look beautiful. You will be happy you went with Greco Roman.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

Hired Jeremy because I was referred to him through Jim and Dawn from Home Depot.  Jeremy came to remove the shower door and I paid him half of the agreed upon fee.  However, when trying to get him to come back and install the new shower door the guy kept rescheduling and he was not proactive with his communication.  I'd have to message him to ask what time he was coming and then he would have excuses why he couldn't come that day.  Lots of good contractors in Phoenix but this isn't one of them.

From the initial appointment, fair market pricing and through to the installation Cougar Windows should be on the top of your list for windows and doors! Having integrity, knowledgeable and being customer service driven, they can't be beat!

This is the 2nd time using Jack Raben with Raben Auto Glass. They replaced the windshield on my Subaru SUV and now my Acura and they truly are a first class service. Very professional, Very responsive and Great service. I highly recommend them.

I was very disappointed. I ordered 4 windows and a sliding glass door. First they had to reorder the windows and door because they found bubbles. Then there were more delays due to thanksgiving. It took 2 and a half months to get the install finished. Next, the work was very sloppy and incomplete. They did an okay job the second time they came out to finish the work. The price was good, buy the overall experience was one big headache.

David went the extra step to make sure the job was completed and met my expectations.

We were impressed with how professional the customer service and our installer Derek was. The scheduling of appointments and how quick it was to have our window screens replaced was a pleasant surprise.  Derek came to our home to measure and returned to do the install. Great job! We will use them again!

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

We had a window in a rental unit that I was sure needed to be replaced.  Mariano stopped by for a quote and instead of taking me for a new window said he could just fix the existing one.  He did.  On the stop and $85 later we have a working window.  He could have easily got the more expensive route - but didn't, and I think that says a lot about him!  Thanks M

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

Terrible experience, we ordered a front entry door on 4/20/19, the install was finally completed on 11/8/19. I took off work on five different occasions to accommodate the contracted installation company. In April their sales persons came to our house and promised a quality door and install. Two and half months later the contracted installation company makes an appointment to do the install, they show up with the door which is made from another contracted company which was the wrong dimensions. Basically Universal windows sells a product they don't even manufacture and then hire an outside company to install. From July 2019 through November 2019 was four months of frustration and run around as it was a combination of unfulfilled promises and finger pointing that the issue was with one of their contracted companies. In the end the front entry door is very nice and the final install was acceptable, but the communication breakdown between Universal Windows Direct and their contracted partners is absolutely unacceptable. I found no accountability with the personnel I talked to, they can blame the manufacturing company or the installation company but ultimately Universal Windows Direct is accountable since I'm purchasing the product from them. This experience was the worst I have ever had with a company.

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