The Jackson Glass

Very Professional~

I would give Jason a high 10+ if it was available!!! We are very very happy with his work. He calls and lets you know about when he will arrive. The glass that needed to be repaired was double pained. I called around and glass shops wanted $500-$1200 to replace the entire frame and windows!!! No way. I searched some more and gave The Jackson Glass a call. I received a call back in just a few minutes.

He said that he could replace the one broken glass. To replace the entire framing and windows were not needed. He also gave me a less expensive quote. We are both Seniors and noway could we have afforded $500-$1200 elsewhere.  

Jason is very meticulous as Joseph D. stated in his review. We were very impressed. So much so; that I ordered some screens and had others re-screened.

Don't go anywhere else!!! Call the number and you will be happy you did!

Regards,
Sandi~
BCC

Good experience. With window installation .  The nightmare began when we ordered two front doors.  We ordered two Masonite Vista Grande 24 inch wide glass doors. One with fir texture and rain glass for the main front door. To be painted red upon arrival.  I have several emails and text, Jackson Glass assured me we were getting 24 inch wide glass not standard 22.  I even gave them photos.  The second door  was to be the same door with clear Lowe glass and smooth finish. This door was supposed to match another door that is located on the same patio. To no ones fault, the order was delayed due to Covid. While we waited, I told the company I wanted to order the door hardware. Jason, the installer told me that they could get me schlage locks at a discount. I met with his wife at my home for almost an hour giving her part number and photos of the hardware.  I was I was out of town when the doors arrived.  We were told right off that the supplier had messed up and we did not get the fir texture on the front door.  Ok we accepted it since we waited so long.
Little did we know this would be the start of the worse expience i have ever had with a contractor of any kind. The wrong doors came in and were installed. They were standard 22inch!  I came home to a messed up paint job and the hardware was a brand I never heard of. So the factory messed up and to be fair the installer had with the paint due to the heat. They still have not explained why they wasted my Saturday morning picking out hardware I never got and why the hardware they gave us was installed crooked. Ok it happens. So  In an effort to speed things up, my husband and I agreed to accept the front door with the rain glass provided the paint was corrected and they installed hardware we purchased. All they had to do is get one, just ONE door right, the patio.  They could not do that either. The patio door I received was the correct 24 inch. However, once again someone messed up.  Instead of clear glass I got frosted, instead of smooth finish I got fir.  I how have two miss matched doors on my patio and the deadbolt is crooked.  I am done with excuses. There supplier issues are their problem. We did not get ANY of the doors ordered 5 months ago.  I was told the red front door has been repainted.  We have been patient and understanding with this mess.  We have told them to reinstall the newly painted red door and send us the correct patio door.  We don't now how this will end but based in our experience , we have very little confidence. Im giving them one month to make this right. If not, we will be forced to file a complaint with the BBB and ROC.. I will have no choice but to use the balance I owe them to hire someone else to finally finish this mess This company had great recommendations however my husband and I cannot recommend them after our experience so far. How this will end remains to be seen and I will update this review

A pigeon flew into my window and broke it, which was a disappointment for both me and the (now dead) pigeon. Luckily, Jackson Glass was able to come out and give me an estimate the same day I called and I had the glass replaced within the week (and without having to get a new window entirely). Their prices were reasonable. They provided great service and have a very knowledgeable, responsive team!

Our master bedroom exterior door was recently hit by a rock which broke the outer glass pane.  This is a nine foot door with a frame around the edges and all glass in the middle.  We preferred to deal with someone local and my wife found Jackson Glass in New River.  Jason came over the same day my wife called and discussed various options with us including buying a new door.  Since this door is the same as our exterior great room door we wanted them both to look the same.  The major problem is that the doors are fiberglass.  Most folks wouldn't even attempt to replace the glass on a door like this, but Jason said he had done a handful of similar doors and would take a crack at ours as well.  He gave us an estimate and we decided to have him repair it. During this phase Jason never pressured us to choose a particular option or even to hire him for the job.

Prior to coming out to perform the repair Jason called my wife to let her know he would actually be able to complete the repair for about 20% less than his estimate.  This was after we'd already agreed to have him do the job at the price he originally quoted.  How often do you ever here of a business owner coming in under an estimate like this?!

On the day of the repair Jason showed up a few minutes early and quickly started the repair.  He was very meticulous throughout and when he was finished you could barely tell the door had been touched.  The new glass looks great and where he sealed it looks very clean and professionally done.  I found out from Jason as we chatted that he can do virtually any type of glass repair including those uniquely designed panes in vanity mirrors and curio cabinets.

When Jason was finished he thoroughly cleaned up all areas where he had performed work (something you don't always see nowadays). My wife and I are thoroughly pleased with the way the door looks and will certainly call on Jason for any future glass needs.  He is extremely professional and personable and an honest business owner.  I would highly recommend him without hesitation.  I'm hoping we won't be breaking any more glass, but if we do it's reassuring to know Jason is just a phone call away.