Best Businesses in Phoenix, AZ

I'm updating because when I emailed to cancel my service, I received a reply 2 minutes later of, OK.  That's it.  Now I've done an online review and he answers wth paragraphs.

I think the bottom line with Matt is he knows yards, but if you want to change your service in any way, you're a pain and he lets you know it with his attitude.  Once I hired him, I was made to feel like, Get out of my way, I know my stuff and if you change things, it's a pain.  That's not what I want when I'm a new customer.

When I wrote to cancel, I said, The communication was lacking and it wasn't up to my standard, please acknowledge that you received this.  His answer, literally, was OK.   This just confirmed why I was cancelling and in my opinion, why he's so defensive about my review.  He knows it wasn't the right way to answer my email.

Use him if you'd like, your lawn will look great, just be prepared for the attitude.

Very disappointed. I had heard they were good, but they must have sent their worst crew to our home! and then to charge 16$ for Fertilizer that came out in small nickel size looked like it hailed on our yard....They were good to start

Usually when you use a company that charges a lot, you get excellent customer service which includes a willingness to make things right when there is a dispute.

This was not my experience with Goodroad who, after adjusting watering times on my drip system clock, refused to accept that the reason all my plants died was because they had programmed the timer incorrectly. Robbie continued to push back even after I demonstrated to her that the unit was functioning fine but had faulty programming. She blamed dust storms, power outages, timer firmware, and even my reluctance to change the backup battery several times a year. Computers do funny things she told me. Yeah, I'm a tech geek - you're not going to pull that one over on me. Eventually she reluctantly claimed to take responsibility for the error and agreed to replace the dead plants which were barely a month old.

The low point to this fiasco was when I saw her at Sprinkler World (she didn't see me) and overheard her talking trash about me and the dead plant situation. She suggested to the staff that I had somehow altered the programming in the timer after she left in order to get her to have to replace $300 worth of plants. Right - I'd lie to get her to replace perfectly good plants because that somehow benefits me. Coincidentally, my bill was $300 above average the month that she agreed to replace the plants for free. There hasn't been a problem with the timer since all this happened.

With a remodel underway and a new baby coming in January I haven't made the time to replace Goodroad, but I plan to. It's too bad - she has a knack for putting together a great looking yard.

Robbie is very creative, but you pay top dollar for it and you don't get professionalism if you end up in a dispute. Nothing is ever her fault, even when it plainly is.

Danny was very quick to respond and was the best price by far for trimming 2 palm trees. He was done in about 45 minutes and did a great job.

Madelyn came by on super short notice and took care of our shrubs that were in our pool thanks to a storm. A+ Service, super friendly!!

Jake listens to your issues and executes flawlessly. Also made suggestions to improve your system and warranties his work.

We have had them put in new curbing (six different areas!) and re-lay our front walk.  Every piece of work has been impeccable and the guys that come out are so nice.  I can't recommend them high enough.  Very economical too.  You can't get any better than this company for response time, quality of work and price.

Wonderful service, fast replies. Will definitely contract again. I asked for gravel service and they were so quick to get the job done. My front yard looks amazing.

I emailed lone star and set an appointment for estimate of complete landscape job.  I was told they were very busy ,but I agreed to wait! Chris came to my home we talked and I was told I would receive estimate in a few days. Never heard from them and it's been now a month! I emailed yesterday and was told that gal I set appointment with was gone and she would try and have Chris get back to me in few more days!! Not sure what is going on!!!! But so tired of poor communication by contractors!!!! Get it together Chris!!!!!!!

Tyler did such an amazing job pruning our palm tree for us! He was so polite, easy to get in contact with, and very quick. I would love to use this company again for any future landscaping needs.

Thank you so much, Tyler!

I have a small commercial building in Prescott.  We used Yavapai Landscaping for the first time and their work was subpar.  They charged me about $200.00 more than our last landscaper who developed a back problem and is no longer in the business. Despite the higher cost the work was not as good.  We called Yavapai Landscaping and sent them photos to show them the poor workmanship.  The sent a crew out to fix it and charge us an additional $195.00 without ever telling us they were going to charge us more money.  I never received an invoice which they promised to email me.  Then when we called them to inquire about the additional $195.00 fee the women said, Fine! We will refund you the money. and hung up on us.  We tried to call back several times and she won't answer the phone.  Needless to say my credit was never refunded the $195.00.  I would not suggest using Yavapai landscaping.

I highly recommend Espiinoza Sprinklers
 *Honest,  trustworthy, and knowledgeable-- Showed up on time.  Carefully checked and replace the numerous sprinkler heads damaged by my landscaper including drip heads too.  
* Made sure it was working correctly before leaving.  Reprograhed the Timerbox and set it for the best results with summer coming
* Was here for 3 hours and reasonably priced.
* Best experience I have had with a company that takes pride in their great customer service and work.

Luis and the crew are fantastic. I found them on Yelp and called midday on a Thursday about my overgrown backyard and to trim a very tall tree reaching over into my neighbor's yard after the monsoons. Luis offered to come over later that afternoon to give me a quote. He arrived and gave me a great estimate, and offered to come by early the next morning! He said he could fit it in if they could get started at 6:30 am. They arrived as expected and went right to work, and finished by 9am! The trees look fantastic, the bushes are well groomed, and my whole yard is spotless!

Best tree and landscape service I've used, I will always use them and recommend them from now on!

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