Best Businesses in Arizona

Great customer service, friendly office staff and knowledgable technicians..they replaced my windshield without any problems.. I would definately recommend them to anyone..

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

After several bids for my new replacement windows,I knew I had to go with Greco Roman. Walter came to our home and gave us a complete and thorough bid. He explained that his family of workers were going to do a complete job and not leave out all the essentials.Custom windows,stucco repair,painting and plantation shutter removal were all included. I'm so glad I chose Greco Roman and couldn't be happier. So professional and their philosophy is it's all about the homeowners needs. Right away I already noticed that my energy bills are going to be so much lower. My house is quieter and they look beautiful. You will be happy you went with Greco Roman.

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

I cannot recommend this company enough.  Through the entire process of having the salesperson come, explain my options and provide a very clear outline of next steps, right through supply chain issues that they communicated clearly and, ultimately to the fabulous crew, led by Edgar, who did the installation, Cougar did exactly what you hope your contractors will do.  And, by the way,  their pricing was far more reasonable that 3 of the other bids I received.  The workmen just left my house and I couldn't be happier.   If looking for a one-stop shop,  just call Cougar Windows and Doors.  No sense wasting time elsewhere

I called multiple mirror and glass companies and couldn't get a call back. Raben glass was very responsive, they answered my calls, came out and gave me a free estimate for 2 large bathroom mirror installations, a replacement on a broken mirror closet door, a new tiled bathroom glass door installation and now they are coming back to put a new glass door on my guest bathroom shower. They are professional and kind and the workers took their shoes off/wore shoe covers when entering my home. They were quick and very good and precise. The one bathroom glass doors we were afraid would not fit and it is very easy to break when installing into marble and they were careful and made everything look good. They called me back with quotes and immediate schedule times. The over the phone staff is so accommodating and quick. I would never use any other glass company besides Raben glass. Their pricing is great and their customer service is on point. Thank you again for the great service.

Randy took a deposit in January for $8000. Continually's promised our doors would be replaced and it never happened.

I contact Mountain View Windows and Doors via the Yelp page giving them all the information about some replacement doors.    Measurements, photos, detailed information etc.  I get a reply with a notice they will give me numbers the next day.  Well, that never happened.  I waited a week and then contacted Mountain View Window and Doors AGAIN asking about my quote and they just ignored my message.  Not a good way to do business if you ask me.

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

Do not order windows from them . Long story short... They have awful customer service. After paying for three windows, two of the windows took about three weeks longer than they had confirmed. They never called to tell me there was a problem with the window. When  I called them they stated there was something wrong with the window so they sent it back.  They never called me to let me know this was going on. When we picked up the window and got it home we realized the screen was missing. They had the nerve to say that the screen was there at pick up - that's an absolute lie. It's also crazy that they would actually say that to me. After finally getting the screen picked up and installing it it was damaged. Our window installer had to take everything apart and remake the screen.  I did not want to call them because I was so tired of arguing with these people. I also want to state that the windows look to be like they were made very cheaply I posted some pictures. I prefer to post happy reviews but this time no way these people were awful to deal with

The material used is good quality the service of installation bad.Becareful when using this company I had screens installed through out the house I never inspected the quality of the installation.My wife goes to do spring cleaning and noticed two of the Windows are cracked so where the installed the top screw the crack starts from there two the side we never bothered to move the drapes or to do a walk through with the installer.So I call them and the said I may done that to my Windows they said I could of altered or removed the blinds ..They don't want to stand by their work manship bad customer service....

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.