Best Businesses in Arizona

I just had my windsheild replacee earlier this month.  I called around a couple of places and got absolutely outrageous quotes.  When I called for a quote from Universal Glass, the man on the phone actually seemed like he cared.  He even asked what prices I found and matched my lowest price even after giving me his quote.  I told him I would pay his quote because it was more than resonable.   He said he could have someone out on Monday.  I didn't make my decision quite yet so I said I would call him back.  I was waiting to hear from some other places.  He was also very knowledgeable about the glass that would be installed in my car and was more than happy to answer any of the questions I had.

Before hearing from other places, he called me back apologizing that he misspoke about being able to  have someone come out on Monday but he could for Tuesday and that he would honor the lowest price I found.  I was pleasantly shocked at the fact that he called me back  and was persistant that he would only charge me the lowest price I found that day.

I decided right then and there, and made an appointment.  They were on time, fast and efficient.  They even gave a follow up call and assured me that I can call back if I had any other questions or concerns.  I was extremely happy with the service I received with this company and if the glass lasts (:-P)  I will definitely call them back if i need another replacement for that car or any other vehicles I own.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

I'm very happy with the quality and ascetic of my new windows. Everyone involved did a fantastic job

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

From the initial appointment, fair market pricing and through to the installation Cougar Windows should be on the top of your list for windows and doors! Having integrity, knowledgeable and being customer service driven, they can't be beat!

These folks are the best! i only needed 1 window replaced with an HE Milgard window. quite a few places refused to do 1 window but they were fair on price. installation was a dream. i would recommend them to everyone!

I was very disappointed. I ordered 4 windows and a sliding glass door. First they had to reorder the windows and door because they found bubbles. Then there were more delays due to thanksgiving. It took 2 and a half months to get the install finished. Next, the work was very sloppy and incomplete. They did an okay job the second time they came out to finish the work. The price was good, buy the overall experience was one big headache.

While I havent had any work done by Mountain View Windows and More. Unfortunately I went another route. Out of all the estimates I got mountain view definitely gave one of the most reasonable quotes and the customer service is awesome. They were helpful over the phone and answered all the questions I had. Dont be like me and go for the cheapest it will cost you more in the long run. Learn from my mistake and go with the pros.

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

I used this company to install a retractable screen door to my back patio. Eric came and measured my door and then returned about 10 days later to install it. He was professional, quick, and very helpful showing me how to use it.
I thought he was terrific! And, the product is just what I needed.

I recently had a rep come to my home for a quote, as I was not made aware of the option for a virtual consultation. I found the experience underwhelming and have since decided to go with another company.
Right off the bat, I had concerns. I was walking into the property with my mask on when the salesperson walked up, mask in hand, and asked Mask or no mask? I was taken aback - I was already wearing mine so obviously I valued the courtesy. At no point during the consultation did the rep wear gloves and social distancing was definitely not enforced. Despite what is listed here, customer safety does not seem to be a concern for this rep.
The salespitch itself was definitely a high pressure situation. Even when we had run over an hour and I was saying that I had a really long day and wanted to finish up, the salesperson insisted I read every warranty and quote from their competitors in the sales binder. Before I even got the quote, he explained that it would have 3 prices: the regular price, a discounted price that is good for 30 days (75%ish of the regular price), and a one-night only special price (60%ish of the regular price) if I signed a contract right then. I very clearly told him that I would not be signing anything that day and not to even bother writing up this special price. However, even after saying I wanted to wrap things up, he took the extra time to calculate the special price and then tried to sell it to me after I clearly said no, making me read out loud the 4 conditions of this special price I didn't even want. Oh, and I almost forgot to mention when he tried to stump me by asking about united inches. I told him yeah, I know what that is, half the window perimeter and he said no, it's actually length plus height, which for those who don't remember is exactly the same thing as half the perimeter.
Overall, I felt a bit patronized and definitely not like I was being respected. The windows definitely seemed to be good quality, but I wouldn't recommend this company due to high pressure sales tactics and poor COVID-19 prevention practices.

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