Best Businesses in Arizona

It was incredibly easy getting our cracked windshield replaced. You just have to call, they will get your insurance on the line to authorize it then they scheduled a repair guy to come out within a 2-3 days! He came directly to our house which was super convenient. They communicated well via text which was also nice to know when they were on their way day of while I was working from home. I highly recommend Universal Glass and will be using them in the future.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

We needed to replace two sliding doors that are oversized and were original to the house we just bought (40 years old).  We tried a few vendors and just were not happy with the product they offered. So we went the opposite direction and found the product we wanted and that led us to Greco Roman.

Walter came out and met with us to give us an estimate for the two doors and two small bathroom windows that the previous owners didn't touch.  Apparently the door we picked was way over our budget.  So he worked with us to find something to meet our needs, go well with the house/windows, and was in our budget range. We settled on a Milgard door as it seemed to be the perfect solution for us.

On installation day, they were a guy short so it was a long day for them and us as they ran into a few problems with getting one of the old doors out that they didn't anticipate (the other was a breeze).  But they wanted the install completed that day because the second day hadthe painter coming to touch up all of the stucco/concrete around the doors and windows.  

After the job was completed, we noticed a few things that were not as we expected them (not huge but still).  We emailed Walter and that afternoon they sent their project manager, George, out to check it out. He agreed and the next day - they came out and made everything perfect!!

Some might ask why 5 stars if the job wasn't perfect.  My reasoning is simple: seldom are things absolutely perfect.  It is in how the vendor addresses the homeowner's concerns that is important.  So many vendors shut that door and, bam, they are gone.  Not these guys.  Within a day of sending that email, everything was fixed to perfection!

I will also say that, in all honesty, we could have gone cheaper than their estimate but we paid for a high quality product that was far superior to what the other vendors were recommending.  A job like this that, hopefully, will last many years is something you do right the first time.

The doors are absolutely amazing - we immediately noticed a difference in the house (in the master where we had one slider, it was impossible to cool or heat that room as those old single-panes didn't afford much protection.  Now - our bedroom is as cool as the rest of the house!

Great teams - very friendly, masked (even after the state mandate was lifted), nice clean up.  I like that the teams they send are their employees, no sub-contractors. The owners/managers are very responsive.  Great customer service.  I would recommend them highly and I would use again.

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

First I want to say that we looked at Home Depot, Renewal by Andersen and Lowe's before calling Cougar Windows and Doors. We also called in our measurements to other companies. No one came close to service or price of Riley and his team.

We have had our windows for almost a year and wow what a difference they have made. The home is cooler and they look and operate amazing. The one thing we also like was the fast turn around with the windows.

Now every renovation or installation has its ups and downs. Ours was no exception. We were supposed to have them installed one day and a situation occurred where Riley and his team needed to come another day. They called and apologized for this and quickly set up a new time to get out and do it. Very professional and friendly.

These windows are the best. They are beautiful. Well installed and they keep our rooms cooler. They are also a great value. Everything you look for in a company and more. We did two windows with Cougar and will do the rest later.

Thank you Riley and team. Great experience from start to finish.

Upon moving into our new home, the kitchen window needed replaced according to the inspection. Raben Glass was responsive and quick to repair the window. They were communicative about the appointment time and efficient with their service. Brayton and his partner were very kind and personable. I will definitely call them again for any future glass needs.

This company sold me the worst windows I have ever seen. I have had issues with the windows six months from the install. The windows warped and leaked into my home. I have tried several times to get the Simonton Windows fixed under factory warranty. Well three years later they have told me they lost the order two times. No showed two times and now they are to bring out trim instead if new windows. Simonton Windows blame Payless and Payless blames Simonton. Well as of today I will be ordering Anderson Windows. I have had them in several places I have owned in the midwest and never had an issue. I really hope people read this
post before doing business with with company.

David went the extra step to make sure the job was completed and met my expectations.

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

This company has no morals. Poor management that clearly does not value their employees. What does this say about the company? Not much, stay clear.

In need of screens, someone came by to take measurements, but after that communication came to an end. Tried many times to reach someone but was ultimately unsuccessful.

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.

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