Best Businesses in Arizona

Adrian did a fantastic job installing the windshield on my 2005 Corvette.

Everyone at Universal was very friendly and accommodating. They worked with my insurance without any issues whatsoever. From my initial inquiry, to the post install followup call, they were informative, knowledgeable, and professional.

I would recommend them to anyone who needs auto glass work.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
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Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Greco Roman replaced all the windows in my 2800 sf house. This included two extremely high clerestory windows and changed out bottom sliders to casements in our master bedrooms. They were efficient, polite and clean.

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

Had my front windows of my house replaced. On time, clean, professional I would highly recommended.

These folks are the best! i only needed 1 window replaced with an HE Milgard window. quite a few places refused to do 1 window but they were fair on price. installation was a dream. i would recommend them to everyone!

This person took $15k and never ordered the windows or doors for our home. He continues to lie and says things are backed up. I called the manufacturer and he never ordered the product.

David went the extra step to make sure the job was completed and met my expectations.

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

I rarely give 5 starts, but I could not think of a reason not to. My first time window buying, I got about 4 quotes, all pretty similar in cost, but Mario from Empire was great to deal with. He responded quickly and answered every question I had always setting my mind at easy about a big or little detail via phone call, text or email. I was a bit nervous the night before install, but it went great, the guys were hard working, clean and respectful, no issues whatsoever. I have a few more windows to replace later and will def reach out to Mario and recommend to friends, very professional and competitive.

In need of screens, someone came by to take measurements, but after that communication came to an end. Tried many times to reach someone but was ultimately unsuccessful.

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.

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