Best Businesses in Arizona

Had Universal come quote me to replace a broken patio door/glass on a house we just bought. Very prompt and attentive. They came out and quickly provided a quote. They were very persistent in following up with me--which is fine, I didn't mind, but I was waiting until we got the flooring replaced (they were using jackhammers to remove tile) just to avoid any chance of breaking the repaired window.

I had gotten 3 quotes (always get 3 quotes for everything!) and Universal had told me on every phone call that they had a low price guarantee. So, today I'm ready to move forward with the repair and I sent them the lowest of my 3 quotes so I could give them my business.

So, after a brief exchange where they seemed to imply that the competitor quote I sent them didn't include installation (um....it did) I got the following reply.

Unfortunately we are not able to beat that quote. I apologize. Have a great day!

Doesn't really matter to me. I just hope their guarantees on their work are better than the guarantees in their marketing!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

I highly recommend Greco Roman! They have a great  selection of brands and manufactures to choose from and they not only beat the price I was quoted from Anderson but the quality, in my opinion, was superior. In only took a matter of weeks from the time of order to installation and they have their own in house installers that handled my job with extreme care! They treated my family like family and I couldn't recommend these guys more!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

First I want to say that we looked at Home Depot, Renewal by Andersen and Lowe's before calling Cougar Windows and Doors. We also called in our measurements to other companies. No one came close to service or price of Riley and his team.

We have had our windows for almost a year and wow what a difference they have made. The home is cooler and they look and operate amazing. The one thing we also like was the fast turn around with the windows.

Now every renovation or installation has its ups and downs. Ours was no exception. We were supposed to have them installed one day and a situation occurred where Riley and his team needed to come another day. They called and apologized for this and quickly set up a new time to get out and do it. Very professional and friendly.

These windows are the best. They are beautiful. Well installed and they keep our rooms cooler. They are also a great value. Everything you look for in a company and more. We did two windows with Cougar and will do the rest later.

Thank you Riley and team. Great experience from start to finish.

This is the 2nd time using Jack Raben with Raben Auto Glass. They replaced the windshield on my Subaru SUV and now my Acura and they truly are a first class service. Very professional, Very responsive and Great service. I highly recommend them.

I was very disappointed. I ordered 4 windows and a sliding glass door. First they had to reorder the windows and door because they found bubbles. Then there were more delays due to thanksgiving. It took 2 and a half months to get the install finished. Next, the work was very sloppy and incomplete. They did an okay job the second time they came out to finish the work. The price was good, buy the overall experience was one big headache.

I contact Mountain View Windows and Doors via the Yelp page giving them all the information about some replacement doors.    Measurements, photos, detailed information etc.  I get a reply with a notice they will give me numbers the next day.  Well, that never happened.  I waited a week and then contacted Mountain View Window and Doors AGAIN asking about my quote and they just ignored my message.  Not a good way to do business if you ask me.

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

Beware of this dishonest outfit

Had a retractable screen door installed about three weeks ago by these guys through Home Depot. About 4 days later the screen turned in on itself at the bottom by the canister. Called three times and sent an email but no response. Went to Home Depot and got them to get Kraft to come out. They came and untangled the screen but a hole had developed in the meantime. The screen is out of shape and has a hole. All this after four days of use. Tough luck they say. $500 down the drain.

An update for my neighbors here with experiences so similar to mine it hurts. I have tried to work this out with UWD at least 8 times and as some here, zero communications despite clear breach of contract of bait and switch windows, two convicted dangerous drug and theft employees on my property represented as licensed, bonded and insured (which cost me $100K and one of them is on surveillance tape at 2 retail stores using my credit card information.  A more complete description below. UWD left no alternative but to file suit and that includes UWD who licenses retailers, scripts and markets for them.  First, I now find that UWD PHX does not have a legal existence now.  Please check for yourself: The Arizona Secretary of State shows that Universal Windows of Phoenix which was a trade name of AB Remodelers LLC has gone inactive as of July 8, 2021. I didn't pick AB Remodelers or know they existed until these issues.  My contract is from UWD for a Unishield Premium window - NOT Alside.  Now Desert View Remodelers, the trade name holder for Universal Windows of Las Vegas, is being substituted in on the AZ ROC license 307889 as the manager of AB Remodeling and Desert View is also the sole manager of AB Remodelers LLC .  I also discovered that on December 30, 2021 Great Day Improvements LLC acquired UWD, the headquarters who licenses the resellers.  I am not going to give up until someone is accountable.  My house is a disaster, devalued and whoever in Las Vegas has my entire payment.  DM me if you need additional details.  Improve?  Put someone honest in charge of this operation.

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