Best Businesses in Arizona

Great service and price. Did not try to up-sell. On time and fast installation.

These guys are a joke... I wouldn't use them if they were the last glass company in Arizona. They use the cheapest Chinese glass they can find. The people who work for them are extremely rude. Stay away, in fact run away!!!

I contacted Mirage Glass appx. 2 months ago for a quote on replacing a pane of glass on a sliding glass door. When they came out to measure I was told that in order to prevent condensation from getting in between two panes, get both panes replaced (only one was shattered). I received my quote, and decided to go forward with getting it replaced. Friday I was promised a call back to see if the glass was in stock. Monday I followed up and was promised a call back which never happened. Tuesday when I called to find out what is happening, I was told it says here we called you back yesterday but that's besides the point........GREAT! I love being met with attitude when i'm trying to give your business money! I was told that the price I was quoted included two panes. Couple hours later I get a call back and was told that the quote was incorrect, and now it's doubled to almost $800. All of this after I was referred to Mirage glass, after I was quoted a rate, and now it's double?  What a terrible way to handle this situation. I hope the owner, Rick, sees this and can learn from this. Each time I called, three separate girls handled my calls-making excuses as to why I was not called back. If you're going to quote someone and ask me do you approve of this quote then stick to it. Don't make excuses, don't lie and say you called me when you didn't, own up to it.

Terrible. Consistently ignored our calls about an error that they caused during a job. They betrayed the trust of my wife and I. They continue to ignore our calls, block our numbers, and pawn us off on people who a day later don't work for the company anymore. Do not waste your money on the terrible service these people provide. They scammed us, please don't fall for it.

I was referred to Isreal and Bird glass from a contractor friend. I would echo other people's comments that communication is a challenge. I had to call him a week after we were scheduled for install to remind/reconfirm. The install went ok but was not sealed properly. For 6 weeks I called and texted Isreal to complete the job. He didn't respond for 3 weeks and then scheduled a time and he no showed and didn't call. He didn't respond for another 3 weeks and then we finally scheduled a time and he AGAIN no showed and no call. Throughout this time we couldn't take a shower without water getting all over our floor. I finally had to call another company to fix and finish the job. I like supporting small businesses but I also want to get what I pay for. Isreal - very disappointed as I was hoping to give you a strong endorsement.

I purchased a refrigerator and waited all day for delivery (which I took a day off from work) and nothing.  No phone call, text, email.  

Then to find out that the incompetent salesperson, Miss Emily failed to order the panels.

Ok, people make mistakes.

But then, she FAILS again to remove the charge from my credit card. Not only that she FAILS again to reorder my appliance...which I desparately needed.

I called and then the idiot tells me that the refrigerator will not cost me another  $1000!!!!  So, of course I refused to buy.

I went online tonight to see that it went on sale ONE day later at 20% off.
Can you imagine???  I ordered it again, but now I lost my coupon for 24 month financing.  

This stupid girl along with her imcompetant manager should be fired!

Thanks for nothing, Home Depot!

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to have $1500 worth of blinds ordered and in stalled by homedepot.  
1.  Ordering:  good, the lady who ordered was good, but after that was all dow hill.
2.  Paying  for measurements:  the person to come and measure was Real baad.  He called at 7:45pm to set time, not during working. They he didn't suppose to do, calls only during working hour, LIES....... ans they would take of it.  LIES... continue reading.
3. Delivery of blinds.  They told me the blinds would be delivered at my back garage door, no, no... two delivered front door, one back door, WOW.  I called to explain I was missing blinds and when would they be delivered.   They told me Thursday of the week, nothing.   I called  and told them I didn't receive.  They looked up my order said the computer shows Friday next day, nothing delivered again.  I called again and they said Saturday, nothing.    You can imagine how I felt now.  Didn't get until Monday the next week.   They did the ordering and made more excuses on way delivery wasn't done on time or correctly -Bad customer service
Installation: They promise that the installer would call during work hours  to set up time, again lies,, no he called again at 7:45, during my dinner time which  shouldn't be used for other things.   I asked why he calling so late, he said that's when he makes his calls ummmm.  Homedepot said it wouldn't happen again, but again it did.  Pooooooor customer service
4.   I will NEVER use Homedepot for any more projects. Their unreliable, make up excuses (lies) to cover for installers, delivering and they're unreliability.  One star is all I can give, if a negative 1 is possible I would give.  Its a bad time to give bad service.

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