Best Businesses in Arizona

The owners are fantastic and the pricing is good for the product. I searched for 5 years for an economic option that fit my needs. However, no matter how much I like the windows and the customer service from David and Sam, the installers they used were HORRIBLE. Like.. sloppy, bad, awful work. So my hope is that they can find better installers in the future, or recommend that customers find their own installers. Even though the owners tried to make things right after bad installation job (and they did do some work to correct some big items), it has taken me many hours to fix caulking messes, and correct issues that were caused by poor installation.

Usa sliding door Replaced rollers now door opens with 1 finger took them only 30 min now my family can finally open the back door

Tanner, who completed all the work was very knowledgeable, professional and courteous. He did a great job. I had a window replaced, a garage door threshold replaced along with some minor repair on a self closing sliding glass door. On the initial visit, the employees did also proactively offer to wear a mask prior to entering the house due to Covid-19. Overall, I was satisfied with the work completed.

This was by far one of the most horrible experiences I have ever had.  I have never had an interaction go so south as it did with this business.  The only positive was my initial interaction with Intizara on the very first in store visit to sit down and look at doors for my renovation.  Once we left the store, it was downhill from there.  First off, the communication with this business was HORRIBLE.  Once we decided on what doors we wanted, it took days and days for them to get back with a quote.  We wasted about 3-4 weeks of time just waiting for them to get back to us.  Secondly, we could not get a straight answer as to when install would be.  Intizara, the sales associate, told us one thing while Ellen told us another.  They ended up showing up with the doors on a day we were told would NOT be the delivery day and thus were not prepared.  It just got worse from there.  The craftsmanship of the doors was mediocre at best and the finishing touches on doors were poorly done.  For example, when looking closely at the French doors, the weather stripping was bulging out from under the frame around the windows which is just tacky and unprofessional.  The install was an absolute train wreck.  The installer ended up having to cut into my wall to fit the new frame but failed to prep the work area and got dirt and plaster all over my living room.  Any qualified worker would have taped off the section first.  My living room was completely trashed after the French door install was done and it took me three hours to clean up.  They didn't caulk in the frame or patch the drywall they broke off in the process.  Nor did they texture all the nail holes in the casing.  Again, just total lack of professionalism.  It was utterly disappointing.  The only redeeming thing quality of the install was that the installer was able to get a frame in place in a very challenging doorway.   I called Stan Brimley the owner to voice my concerns.  His lack of customer service was shocking and his response to my concerns over finishing the door was that's not what we do, we install doors. We don't caulk in or texture.  To me, if your name is stamped on the product, I'd want to make sure I left a good product and the customer was happy.  Why in the world would I pay $800 to install three sets of doors and then have to pay someone else to come in and finish them?!  Stan came to the sight the following morning to inspect the work. I told him I did not want them to finish install on the other two doors and would like partial refund and he agreed.  However the saga continued when I was waiting for the refund which over a week.  I have been in business in the valley for 23 years and have never dealt with someone more unprofessional.  The experience was traumatizing.  To add insult to injury, when I texted both Stan and Ellen to inquire as to the status of my refund, they told me to stop bothering them and that they had already refunded me.  After pointing out that they had mistaken me with another customer and addressing me by the wrong name, they sheepishly apologized and issued the refund.  Just a terrible experience.  And I write this not looking to sabotage their business. I write this because I want them to improve.  There needs to be accountability and if it takes public acknowledgment, so be it.  I will never use this business again.

They only get 1 star because the installers were good.  We got 2 new HVAC units, if you ever use them do not believe the payment options! We were told had to pay 100% upfront. We're not that dumb!  Got the line of credit with the understanding we would not use it, but pay with our credit card upon completion. Surprise! They charged the line of credit 15 days before install and 18 days before I even had an account number for the credit line.
If you use them, demand all paperwork hard copy, I could not access their online system to review the contract.
I learned a lesson, at least I'm cool.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

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