Best Businesses in Arizona

I placed an order with this company in early Decemeber and never once did anyone follow up with us on next steps--just a hand shake during measurements and that they would get the job done in 8 weeks.

Fast forward to late January, both Sam and David have zero clue about the measurements, the job, and their only rebuttal was you never placed a deposit or paid for the job?

I'm beyond frustrated with the lack of management, attention to detail, and the overall professionalism of this company--not to mention how badly this error/oversight has affected our project's timeline.

Do yourself a favor and look for another window company that respects your time and values your business.

Jeff and his trainee did a great job.  Their phone quote was fair.  They arrived on time and professional.  They replaced rollers on our sliding window doors and straightened our frames for easier opening & closing.  They have a loyal customer in me.

Tanner, who completed all the work was very knowledgeable, professional and courteous. He did a great job. I had a window replaced, a garage door threshold replaced along with some minor repair on a self closing sliding glass door. On the initial visit, the employees did also proactively offer to wear a mask prior to entering the house due to Covid-19. Overall, I was satisfied with the work completed.

These guys seem set up for big, contractor orders. Not for individual homeowners. Never fixed my dinged door.

I ordered 3 new interior doors from this company (shaker 5-panel). The office people were friendly and the doors were cheaper than anywhere else. But the rest was a nightmare.

I came to get my doors when they told me they were ready for pickup. 2 were immediately given to me and loaded. The 3rd never showed up. I had to go into the warehouse and ask and was told they were fixing it... ok. Waited 10 mins and someone finally brought out the door.

Apparently, the door had a sizable gash and the fix was a patch of bondo. That's fine, but when they bring the door out, the patch hasn't even been sanded completely flush with the door. When I point it out, the worker asks you want me to fix it right? Uhhhhh, yes. I want my brand new door to look brand new.

He brings it back and I talk to the manager or the warehouse who tells me they can get it to me the next day.

The next day comes and goes. Then 2 more do. No word. I call them and get transferred to the warehouse manager and have to leave a voicemail. Finally get a call telling me to come get it.

I drive back down and take a look at the door and somehow it's WORSE. I ask to speak with the manager about it. She listens and says they can order me a new door and get it there the next day. I got the feeling she had bigger problems to deal with, though.

Several more days go by, and still no call or email. This is now 3+ weeks since I first picked up the other 2 doors. I called the office and told them I needed to know what was going on today. They offered to call me back (and actually did). Turns out the new door was never ordered... they offered to order it for me and have it in a few days. No thanks! I asked for a refund (even this was a bit difficult) and ordered that door and my casing/baseboard from another company.

I'd have given fewer stars, but the people in the office were friendly and they gave me a refund without much issue. Still, I'll pay more and go somewhere else next time.

I bought an evaporative cooler through Sears and at the same time I purchased the maintenance service agreement.  When I called to schedule service, I was told that Sears does not maintain or service the cooler that I bought through them.  I asked for a refund of the service agreement and was told I would only receive a pro rated refund amount because I hadn't asked for service earlier.  They basically sold me something they knew I couldn't use and then wouldn't give me a refund.  With customer service and shady deals like this, it is no wonder Sears had to file for bankruptcy.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

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