Best Plumbing Services in United States

Arrived on time. Very professional, polite and talented. He was able to save us a lot of extra work by making a much more difficult install. Will recommend to anyone who needs a plumber in this area.

We just moved to the area and our plumbing was backed up a day after closing on it.  First thing, I called several plumbers for emergency availability on a Friday.  Packs Plumbing called me back in 20 minutes and sent out 2 technicians within the hour.  She gave me pricing on phone depending on sewer situation.   Jonathan and Blake showed up and immediately identified where sewer cap behind front hedges.  Started with camera and cleared the blockage.  They were professional and friendly while checking all toilets and drains to work correctly before leaving the house.  Very impressed and highly recommend.   Now on our speed dial!!!

Great service excellent value great American standard high toilet. Respectful efficiency and service

New to town and called Cumberland Plumbing and they got back to us quickly. They showed up when they said and wore masks( condition ). They sent Steve and he was so professional. I am going to have a few more projects for them to do. The real estate person said they only use the best and they were correct.

Man named Courtney showed up-not Dale as I was told and he took a photo of my house without my permission and when I questioned why he did that he said he just does that to all the homes he goes to to show Dale he was there(??) I told him he did NOT have my permission to do that while on my property, but this did not seem to matter. He arrived for
his 9am appt. at 9:08am and by 10:10am he was done. I had my kitchen faucet & garbage disposal replaced (I provided the new replacements) and the price quoted me over the phone was charged.  Over all very pleased and would recommend and use Dale's again. I wore a mask-Courtney did NOT.

Make sure you fully document what you are wanting them to do and get a cost.  I had them out two weeks ago to look at P-trap that was leaking.  I then get a $177 dollar bill.  Thought it was much but needed it done.  At the same time my tenant asked them to look at a toilet that wasn't filling, but there wasn't time to get to it.  I called them back and asked what it would take to get them out to look at the toilet.....I then get a bill for $192 for repair work to 3 toilets.  I wanted to know the cost before authorizing any work because I could have replaced the toilet in question for apx $100.  I called to complain and was told they had the work order for 2 toilets, and that they are busy company with many large commercial accounts from Palm Coast to S. Ga and that they couldn't have gotten the order wrong - The Supervisor insisted that didn't pull the number randomly out of the air and that I called to have two toilets repaired.  When asked even if I had called for two, why was the third repaired Well, if it broke the following week...you'd be upset that we didn't fix it at the time we were out.    The ending:  pay what you think was fair but to never call us again.
I will say, quality of work is not an issue

Plumber came to unclog a bathtub but he wasn't able to as his snakehead FAILED and broke off inside the pipe. 5 weeks and 6 calls later I'm trying to find out if they're coming back with a retrieving tool to fish it out or what the deal is but the only thing I accomplished today was getting Jessica's wrath downloaded upon me for calling and asking about it.

What an outburst of unprofessionalism I got from her. I am a VERY UNHAPPY customer and I won't pretend otherwise.

Not only I got my head bit off, bathtub is still clogged and now there's a souvenir compliments of Christian Brothers stuck in my plumbing ‍.
If this is how you treat your customers. How do you treat your employees??

I called with a flooded bathroom at 8:57 am on Sunday. When I hadn't heard back by noon (3 hours later), I called again... and was told, You're fourth in line. No, we can't give you a time estimate, but we'll have them call when they're on their way.

They still had not arrived 12 hours later, when I begged my neighbor to let me use her bathroom, as mine was still flooded.

The next day at 1pm, (27 hour after I called), I simply HAD to use the bathroom, so I went to the library. They showed up while I was gone, without calling, and -- according to the neighbors -- had been about to leave. (NOTE: I was gone from my home less than 20 min, and had been waiting for them for 27 hours.)

One man shop-vaced up the standing water in my bathroom, while the other dealt with the pipe. The man with the vac? Took the (used and damp) bath mat hanging on the edge of my tub, wadded it up and shoved it in with my clean towels, before dumping the (dirty) water from the shop-vac down my TUB instead of my toilet. (They also left debris all over my floors, both in the bathroom and in my daughter's bedroom, where they had to go to access the drainpipe.)

The man working on the pipes? Went to great lengths to repatedly call my neigbhor an animal (and make very sure I understood he was calling her an animal) before he left. What he DIDN'T do? Bother to hook the pipe back up correctly inside the wall. So when I went to scrub my sink (which was filthy from having dirty water come flooding up out of it), the water that should have gone down the drain ended up on the floor... but the pipe under my sink was bone dry. It came through the walls, where he left the pipe unhooked.

On Thursday, I finally had to leave my home for several hours, from roughly noon-5. They called once while I was out, I explained that after waiting at home since early on Sunday, I was finally forced to leave my apartment to take care of some things. (That's right: Wasn't even able to go to work during this time!) He said no problem, call them when I got home.

When I got home, at 4:40 pm, I called back, and was told it was too late in the day. I was instructed to call the office first thing in the morning.

At 8am this (Friday) morning, I called and got a very rude man who couldn't understand why I was a.) bothering him, b.)upset c.) unwilling to accept We'll try to get out to you today, on Friday morning after having already waited since Tuesday. He clearly expressed that since I was not at home when they called me yesterday (Thursday), they had no further obligation to do anything in terms of rushing or giving me priority.

At 10 am, I hadn't heard from them, so called back. I got the same man, who interrupted me while I was giving my info to yell, Aren't you the same one who was on the phone with me five minutes ago?

He challenged my story, demanding *I* explain to HIM why his plumber didn't re-connect the drain pipe the first time he was out. At this point, I admit, I lost my patience and said that his plumber was incompetent, and too busy explaining that my upstairs neighbor is an animal to do his job correctly the first time. I then said, Why don't YOU tell ME why he didn't do his job correctly when he was here?

He told me to quit calling and hung up on me. The attached is a photo of what they LEFT inside my walls.

I rent so this is who our company sends.  If I could choose, it would not be these people.  They are unfriendly, will not explain anything to you and always leave a huge mess behind.  Very unprofessional.

Hired them for a big plumbing project, terrible decision. They will nickel and dime for everything after giving a quote. And they took a month longer than expected. After everything finally got done, I still had to hire someone to come repair work they did. DEFINITELY DONT USE

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