Kimball Plumbing

A company that actually cares. Worked with us to make the appointment convenient for us. Called to confirm the time a day before and verify we were still ok with the timing. The morning of, the technician actually called to say he was on his way and what time he would be there. He was knowledgeable and quick. Had everything with him for parts so the job could be complete that day.  Perfectly executed customer service!!!! A rare find these days. Keep up the great work it's appreciated.

UPDATE: Some pipes broke under the house. My slumlord, Warren Merrill, and Kimball must have had an agreement to break the law together because Kimball re-plumbed the house without a permit and without an inspection. When I called them to ask for the permit number, the receptionist hung up on me, then Kimball read the review below and told my slumlord that they wouldn't work with me anymore.

This is the third time I've had problems with Kimball Plumbing. I rent my house, so, I can't fire them, but, I would if I could.

The most recent event went like this: one of the metal pipes to an outdoor spigot was not screwed into the house (even though Kimball had just replumbed the entire house, they never fixed this), so, I pulled on the hose and the entire pipe broke off under ground.

On 3/2/14 Kimball sent a service guy out to fix the pipe. He fixed it, then turned an irrigation line ON - a water line  that I've never used in the 5 years I've lived here. Since the day of his service, the line has been leaking  2500 gallons of water per day, according to my JEA report. I called Kimball to come fix the problem, which I thought was still the broken pipe attached to the outdoor spigot. However, while the guys were here, I figured out that the irrigation line was what was causing the problem.

I called Kimball and asked them who was going to pay for the 23,000 gallons of water that leaked since their guy turned on the irrigation line. As usual, they denied that it was their problem. They said that it isn't their fault that the irrigation system has a leak. I told them that it didn't have a leak when the irrigation line was turned OFF as it was supposed to be. They wouldn't settle it with me, they said that my slumlord, Warren Merrill, owner of The No Name Bar in St. Augustine and Your Place in Jacksonville, would have to pay it, which he didn't.

I rent so this is who our company sends.  If I could choose, it would not be these people.  They are unfriendly, will not explain anything to you and always leave a huge mess behind.  Very unprofessional.

Had them out for repair and the faucet still didn't produce hot water, they said would call manufacturer and get back to me.  I called them twice never called manufacturer and never got back to me.  Avoid this company!

The plumber came out to fix a leak. The plumber did not have the part so he went to home depot on South Side to get the part even though we had two home depot closer. They charged us 238.00 most of it on labor (which included going to the store) When I complained to the office they said that was how they did things. When I called the owner he said he would fix another problem and make up for the charge have not heard from him yet. The job was done on Thursday. Avoid these people there are more honest plumbers out there. The job took 30 minutes and we were charged for two hours. Will never use them again and have more work to have done but they are not on my list. When I asked if they were members of the better business bureau they said that was just a scam and not worth the membership. Yeah I see why these guys don't want to join. Stay away from these guys.

They were very professional and courteous when they serviced my home, I had the father and son working in the house and they did a good job. They explained to me what they did and answered my questions. I would call them again!