Best Businesses in Arizona

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Highly recommend Tempe Only Waters! I had an emergency water leak from the upstairs restroom. He instructed how to stop the leak over the phone and came out to make the repairs and patched the drywall. Good as new! I will be recommending to family friends and clients

I chose Gurr Bros. because of their great reviews, so I think I owe it to the community to explain the single star.

1. It took them 7 months to do a relatively small job.
2. They often didn't show up when they said or had workers show up without notice.
3. They never cleaned up a thing and left a huge mess.
4. The work was not great.
5. They included over $1,000 worth of charges for work they did not do.  

Surprisingly, the single star is not because they took 7 months to replace a couple of cabinets and a countertop in my kitchen (yes, 7 long months, mostly without a kitchen). Nor is it because part of the same job involved some plumbing work done so poorly that I had to hire Kendall Plumbing to come out 2x to fix Gurr Bros. work. (Thank you, Fernando at Kendall Plumbing, you're the best)

The reason they get 1 star (I would actually go with zero), is because after over 7 months of them promising they would come out and not showing up time and again, their final invoice was full of stuff they didn't do. I pushed back with a detailed list of all the disputed charges, but somehow, even after removing all those charges, the total I owe them is almost the same. (This is based on the outstanding balance one person from Gurr told me over the phone before I received the final invoice.)

I get that a lot of people have had great experiences with Gurr, and you're probably thinking I was a total b word, but I wasn't. Honest. My family was experiencing a super scary medical emergency at the time and I simply didn't  have the bandwidth to be bitchy or watch Gurr like a hawk. I'm guessing they took advantage of my weakness. I hope not. They really have made me much less trusting of workmen, though, and it makes me incredibly sad.

Anyway, I wish I had done more due diligence before I chose them. I'll leave an update after the final invoice is settled and post some pics of their workmanship when I can. Good luck, everybody.

UPDATE:
So I had a conversation with Topaz (general mgr?) today and she took more charges off for work that wasn't done, but I still owe more than insurance is paying, even over my deductible. And I still have to pay for someone else to do the work they didn't finish. Plus, I'm out $300 for the plumber who fixed Gurr's mistakes. Overall, I still feel like I'm getting screwed although I find the invoices difficult to understand, so maybe I'm not. I'm finding it hard to trust them. I may just pay them so I can stop worrying constantly. It's no fun. I have a knot in my stomach all the time over this.

I'm guessing my poor decision not to interview more contractors is going to cost me over $1000 plus 7 months of misery. I'll update this when I decide what to do. :(

After dealing with a ceiling leak in my garage and waiting weeks for my insurance to process my claim and having to deal with unreliable and ridiculously priced contractors, I was referred to Jenkins. I had the pleasure of having Mario as my project manager and he was professional, communicative, and prompt. From getting quoted, scheduled, and having the work completed, everything went smoothly and without issues. My ceiling came out looking better than it looked before the incident.

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone.  They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

UPDATE: May 8 - the drywall guy came by to check out the work that needs to be done. He asked me who did the work(removing the bottom 2 feet of drywall) and said that they did a great job.

Van and Damian came to check out the inside of my house from roof leak.
They were professional, courteous and did not try to up-sell me on services I did not need.
I would highly recommend

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience:

1. Nesur consults you, works around your time
2. The most budget friendly youll ever get
3. His advice, take them. He his way around stuff.
4. Cleanliness is top notch.
5. Covid19 friendly. All has masks.
6. Did I say budget friendly?

Here is my full review:

In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable!

Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company.

Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do.

Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys!

P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite.

Stay safe.

Chris was great, honest and responsive. They completed the work quickly and professionally. Thanks again!

This company was a breeze to work with! It's never fun to have anything happen to your home, but i was very relieved to have these guys come out and take care of what needed to be done. The owner Tyler was very sweet and helpful as well. Will definitely recommend them to anyone i know!

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

This is the second time I have used Chem Dry. Not only is this a superior product, but you will never find a technician who cares more for his work than Dan. He is on time, professional, courteous and does a GREAT job. I will never go with anyone else for carpet/ upholstery cleaning.

We had a middle of the night nightmare in March of 2020 and I'm so thankful we used Summit to help us rebuild after a flood. Steve Kerns was so wonderful to work with and responsive. All the work was completed in a timely manner and using the ever evolving guidance at the time. I happen to be chronically ill and they always took great precautions to keep us safe. Their team was realistic about the time frame it would take to remodel from the water damage that took out both bathrooms and two of our bedrooms. I was so happy with the finished product. It was our house but better after Summit was done. They were very helpful in a terrible situation and saved us money in comparison to other quotes. I'm so glad we were able to get Steve and Summit on the job.

Shady business practices! They take two months to get an estimate to the client and then blame everyone else. It took 30 days just to submit an original estimate which was never sent to me just the insurance. They lie and try and push you off by saying they are waiting on the insurance company to approve the claim, meanwhile they cashed the check from the insurance. Then they refuse service if you question their shady practices!
Hopefully these professionals can figure out how to send a check back to the insurance for work they failed to do!

Restoration 1 water damage experts
Are totally awesome team!.very happy with everything  they did for us. Totally
Professional and on top of everything!
Brandy went  Above and beyond. I could call her anytime and she was very helpful.
John was fantastic  also  Very helpful went above and beyond when out of his way in we could also called him whenever any always took our call. And the rest of the team were  outstanding  &  Professional.
I We would definitely use them again thank you for your outstanding job!!
Suzi cavecreek az.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

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