Best Businesses in Arizona

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Honestly, can't say enough about this company and the owner Mike. I had a bas water leak from my master bathroom that went into my kitchen. Mike came in and made me feel calm and confident from the beginning. Really alleviated any worries. His team got the mess cleaned up quick. Helped me coordinate with insurance company as he had more experience taking work off my hands and then got the work done quickly while making sure everything that went in was quality. The insurance adjuster was surprised how quick we were able to get the cabinets and other items in, impressed with the knowledge of Mike's work. I always felt very taken care of and could not ask for better experience! Even miss Mike's happy and joking face at the house! Can't thank you recommend Temp Only Water Restoration enough!!!

We had  substantial pipe damage and had to have our kitchen ripped apart and rebuilt. These guys communicated very well through the entire process and kept scheduled appointments. The work was all done very well and the attention to detail on the little things to make sure we were happy was most important to me.  While we can't expect everything to be perfect every time in life, we were really happy that Gurr Brothers went above and beyond to make sure an item was redone at their expense because it was less than perfect. That was very admirable - a trait you don't see enough in business these days.

I would gladly recommend them for your project. Honestly and integrity are hard to find.

Dave and his crew were wonderful. Such a pleasure to work with and I have not one complaint. If I don't have a complaint then you know they were outstanding because I'm very picky. I would highly recommend them. Very efficient, clean up was neat and just so reliable. Stress free for a stressful situation.

From a customer service viewpoint, the company does what it needs to. They did answer my call after a flood on my first floor. I was appreciative of that as it had been after 5PM when I needed help. They arrived with their crew and dried my floors within 2 hours of the occurrence. Again, I'm appreciative that they arrived promptly. They placed fans throughout in order to dry out the drywall. 24-48 hours later, fans remained regardless of the 93% humidity readings from the walls. While not my area of expertise, clearly the reading being not too far from 100% moisture contained within the walls, their assessment was to continue with the 8-9 snail fans and humidity extractor machine until Monday. The flood occurred on Thursday. Once they left I decided that while their way of doing business was to merely utilize fans for five days to dry out as much as possible that I needed something more aggressive as the walls were still 93% humidity two days after the flood. Their personnel had been polite and courteous both times they were at my home and it was reciprocated when the younger gentlemen arrived to inspect things and cut his hand in the process and was bleeding all over the kitchen floor. He was offered a large bandage as it had been a big gash. Once he left, I called another company who stated they would remove all drywall immediately to begin the drying process of the frame based on the elevated humidity reading.

Servpro of Phoenix was contacted and advised that while their business practices were respected and personnel polite, I needed an alternative way of drying out my place as I would be the one dealing with any potential mold that may begin to grow due to the longer drying time. I asked them what time that day they'd be picking up their equipment. It had been the same woman who initially dispatched the water restoration crew and attempted to have me stay with their company. I advised that I would not be doing that and personnel was there within the hour to pick up their equipment from my home.

Two letters arrived to my home postmarked 19 days after my initial flood titled: TWENTY DAY PRELIMINARY NOTICE. Why a pre-lien notice when the company NEVER reached out to ANYONE for payment? Not ONCE did Servpro of Phoenix reach out to me via phone or mail regarding payment NOR did they contact my home insurance adjustor even after they were provided they day of incident with my claim number AND adjustor's name and number. While I'm aware that as a business owner you may resort to certain measures in order to protect your business, a business owner who has been provided with:

*A claim number
*Home insurance adjuster's contact information
*Home owner's contact information

NOT ONCE attempted to contact the home owner, adjustor OR insurance company regarding payment is a company that should not be in business because they are disgruntled that a customer asked them to retrieve their equipment rather than complete services they disagreed with.

I'm sorry I ever reached out to your company, Servpro of Phoenix. Should I ever be in the unfortunate situation of a home flood again, if no other company answers my phone call after hours, I will dry the place on my hands and knees myself until the following morning before I even consider contacting your company.

Van and Damian came to check out the inside of my house from roof leak.
They were professional, courteous and did not try to up-sell me on services I did not need.
I would highly recommend

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

I had a microwave fire and was referred to this company by my insurance company. I had a great experience. Chris explained the entire process and gave me excellent advice about my claim. From start to finish, Chris was my advocate. I really appreciated that Chris answered his phone,personally, whenever I had questions. His crew quickly and thoroughly cleaned and prepared my kitchen for the work that needed to be done. I would recommend this company to anyone.

I would not recommend this company to anyone. We just received a mechanic's lien notice from them that was dated 2 days after notification had been sent from our insurance company that the bill had been paid in full. Total schiesters! Stay away. I would give zero stars if that was an option

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Travis did a great job cleaning, deodorizing and sealing my mom's furniture and rugs. There are no pet odors now, which is a big deal for a household with 4 male dogs who sometimes like to lift their legs.  Travis was able to get the rugs cleaned, deodorized and sealed at the Dr. ChemDry facility and return them in just 1 week (their usual turnaround is 2-3 weeks).  Nice, professional and diligent young man.

I'm a recent first-time home buyer and really appreciated our project manager (Brandon) walking us through the process from the estimate at the beginning to final walk through at the end.  He communicated back and forth with our insurance and made the process as smooth as possible.  We also appreciated the contractor who did a lot of the work, Waldo.  He treated our home with respect and seemed to be dedicated to getting the job done well.  We highly recommend Summit and will go back to them with any future restoration needs.

Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don't always believe them when they say we are sending out one of our best people yet a company truck will pull up for a different business. Can be very... snake in the grass with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it's high on my consideration list considering my most recent experience.

I just read the review from Barbara F and must say their business practices haven't changed. I recently had an underground pipe leak that caused major flooring damage. At the recommendation of my plumber, I was contacted by Restoration 1. They were quick to assure me they would take care of everything. WATCH THEM! They were about to tear out a closet door and its track. I stopped them before they could damage it, but their response was Don't worry about it, the insurance company will buy you a new one. Additionally they tested an area of the floor that was approximately 30 feet away from the damaged area and found it too was damaged by water recommending removal. There was at least 15 feet of dry floor between this new area and the damaged area and there were no water lines within 25 feet of this new area. The new area was all tile and would have meant a significant amount of money for them had I let them remove it. The water leak was from the hot water supply line to the kitchen (potable water). Their bill was littered with charges for PPE and special handling charges due to removal of potentially contaminated materials. In the state of Arizona dust control at construction sites is maintained by spraying the ground with potable water. If PPE and special handling of removed material was required, why was the area not posted with these requirements and why was I not informed of the potential risk of being in the area while they worked? Restoration1 says they bill based on guidance of the same standard my insurance company uses. However their interpretation of this standard allows them to charge more. I have no idea how much my plumber was paid for referring them to me, but I believe it was significant. Another item of note is that I thought I was dealing with a local company, however their adjusters, auditors and billing departments are all in Oregon. Having gone through this, my biggest learning was after the immediate hazard has been controlled/ contained (ie leak stopped) start with your insurance company and do not use Restoration1.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php