Best Businesses in Arizona

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Honestly, can't say enough about this company and the owner Mike. I had a bas water leak from my master bathroom that went into my kitchen. Mike came in and made me feel calm and confident from the beginning. Really alleviated any worries. His team got the mess cleaned up quick. Helped me coordinate with insurance company as he had more experience taking work off my hands and then got the work done quickly while making sure everything that went in was quality. The insurance adjuster was surprised how quick we were able to get the cabinets and other items in, impressed with the knowledge of Mike's work. I always felt very taken care of and could not ask for better experience! Even miss Mike's happy and joking face at the house! Can't thank you recommend Temp Only Water Restoration enough!!!

I chose Gurr Bros. because of their great reviews, so I think I owe it to the community to explain the single star.

1. It took them 7 months to do a relatively small job.
2. They often didn't show up when they said or had workers show up without notice.
3. They never cleaned up a thing and left a huge mess.
4. The work was not great.
5. They included over $1,000 worth of charges for work they did not do.  

Surprisingly, the single star is not because they took 7 months to replace a couple of cabinets and a countertop in my kitchen (yes, 7 long months, mostly without a kitchen). Nor is it because part of the same job involved some plumbing work done so poorly that I had to hire Kendall Plumbing to come out 2x to fix Gurr Bros. work. (Thank you, Fernando at Kendall Plumbing, you're the best)

The reason they get 1 star (I would actually go with zero), is because after over 7 months of them promising they would come out and not showing up time and again, their final invoice was full of stuff they didn't do. I pushed back with a detailed list of all the disputed charges, but somehow, even after removing all those charges, the total I owe them is almost the same. (This is based on the outstanding balance one person from Gurr told me over the phone before I received the final invoice.)

I get that a lot of people have had great experiences with Gurr, and you're probably thinking I was a total b word, but I wasn't. Honest. My family was experiencing a super scary medical emergency at the time and I simply didn't  have the bandwidth to be bitchy or watch Gurr like a hawk. I'm guessing they took advantage of my weakness. I hope not. They really have made me much less trusting of workmen, though, and it makes me incredibly sad.

Anyway, I wish I had done more due diligence before I chose them. I'll leave an update after the final invoice is settled and post some pics of their workmanship when I can. Good luck, everybody.

UPDATE:
So I had a conversation with Topaz (general mgr?) today and she took more charges off for work that wasn't done, but I still owe more than insurance is paying, even over my deductible. And I still have to pay for someone else to do the work they didn't finish. Plus, I'm out $300 for the plumber who fixed Gurr's mistakes. Overall, I still feel like I'm getting screwed although I find the invoices difficult to understand, so maybe I'm not. I'm finding it hard to trust them. I may just pay them so I can stop worrying constantly. It's no fun. I have a knot in my stomach all the time over this.

I'm guessing my poor decision not to interview more contractors is going to cost me over $1000 plus 7 months of misery. I'll update this when I decide what to do. :(

Dave and his crew were wonderful. Such a pleasure to work with and I have not one complaint. If I don't have a complaint then you know they were outstanding because I'm very picky. I would highly recommend them. Very efficient, clean up was neat and just so reliable. Stress free for a stressful situation.

Friendly staff, eager to help, and know what they are doing when it comes to water damage.

Arrived home to a flood and so blessed to have Van Smith with Disaster Service clean up from our flood. They removed all wet insulation, flooring, sheet rock, and wood. Cleaned the house.  Got large number of dehumidifiers and fans going and my home dried quickly. Van was professional, knowledgable, and caring. He was there every day and answered his phone 24/7. Handled all the paperwork. I highly highly recommend and wouldn't use anyone else!

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

I had a microwave fire and was referred to this company by my insurance company. I had a great experience. Chris explained the entire process and gave me excellent advice about my claim. From start to finish, Chris was my advocate. I really appreciated that Chris answered his phone,personally, whenever I had questions. His crew quickly and thoroughly cleaned and prepared my kitchen for the work that needed to be done. I would recommend this company to anyone.

We had water damage in our bathroom and Enviro Clean came out and they were a God sent did a great job very professional would recommend

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

Jeremy just came out and cleaned my carpets and they look AMAZING!!! He took the time to get the stains out and was a true professional and a great guy to work with. Very highly recommended and this Chem-Dry business did good!!!

Summit was one of a couple restoration companies referred to me by my insurance agent. After an initial snafu, I was given a new Foreman. John was wonderful with keeping everything on track with the repairs, kept me apprised of changes and 'issues.' The work was done very well and the sub contractors were professional and timely, which was much appreciated.
Office staff is wonderful as well. Heather in billing was communicative, friendly, and understanding. All in all, I would highly recommend Summit for any and all home repairs or restorations. I am so happy with the work they completed and with the friendliness and understanding of the office staff. Thank you!

We have worked for go to services. We did a job 3 weeks ago and still haven't been paid for the work we did. They dont pay when job is completed there excuse is we  are a big company and it has to be processed. We have drove all the way from Queen Creek when we were told the check would be there and all 3 times it wasn't there. I paid my employees out of my pocket. So the job we did I paid for it. I hope this review is read before anyone decides to hire this company.

Extortionists.

Wow, dealing with this place was an experience. Five years ago we lost our house to a fire--a total gut down to the wood beams and concrete. I hired a mitigation company and had a good experience (name begins with the letter S and they are pros). Everyone at that company was sensitive, patient and respectful. There were never any billing shenanigans. Unfortunately, when we recently sprung a leak in the roof ruining a patch of ceiling and one wall, I couldn't quickly remember the company name, and so went with the restoration place the plumber recommended. Mistake.

The techs who came out were polite and seemed careful. They cleaned up after themselves. At one point I had to stop them from attempting to pry up my unharmed, glued down hardwood floor. I couldn't understand why they would do that because the floor had been toweled dry and wasn't damaged.

Our insurance company caught the fact that R1 was attempting to double dip by first charging for drying and dehumidification of a wall that was obviously saturated with water trapped behind the paint, and then later returning to remove the same drywall. There were other assorted small padding charges that R1 records couldn't back up which they subsequently removed from the billing. Traveler's paid out $1464.70 for the drywall removal and haul away, disallowing the extra padding for previous drying time. Our rebuild contractor agreed the allowance was fair for the work they'd done.

I never received a detailed invoice, and the first contact I had with Restoration 1 was a threat to attach a lien on my property for the extra $800 Travelers had disallowed. I filed a complaint with the ROC for price gouging and for the damage done to my hardwood. Darrin agreed in writing to remove the disallowed charges in exchange for dropping the ROC complaint. Three days later he said he would only consider the invoice paid in full if I also agreed not to post anything negative on Yelp or Google. First they tried to scare me into paying them money they didn't earn by threatening a property lien, then tried to use the same threat to prevent me from warning off others with my experience.

The funny thing is, Traveler's paid in full the claims for the drywall and the paint and even the hardwood that Restoration 1 destroyed. They paid out the claims for our fire five years ago as long as we could back up any requests with proper documentation. Restoration 1 is the only company that has tried to pull a fast one.

If you are using them, watch them like a hawk, ask questions, and take detailed photos so that you have proof of what they did and didn't do after the fact.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

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