Best Businesses in Arizona

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

Had some needs for quick drywall repairs. Was worried about them matching existing texture, but the crew did a fantastic job. Once painted, can't even tell there was a 2' hole in my ceiling.

I also had them do some tile work on our custom built entertainment center and it turned out incredible. 100% recommend.

The owner of the company is great!  He has helped us a couple times in our house and we can sleep easy at night knowing the problem was resolved well.

Excellent service, prompt, polite and boy, do they know their stuff!

What can I say? Phoenix Metro Carpet Cleaning did an AMAZING job! Excellent prices, thoughtful technician and overall a great experience. I just had them do my sofa this time around but you bet I will be calling them when I need my carpets cleaned! Seriously cannot recommend this company highly enough! 6/5 stars!

I don't leave many reviews but Rick Thompson is a very gifted and talented individual who repaired the walls and baseboards in our home that sustained significant water damage.

Called and explained the extent of damage to him and then sent him email photos. Rick got back to me in very timely fashion letting me know that the size and extent of work was within his capability. He stopped by and assessed everything discussing what needed to be done, the approach and the cost. He took his time matching everything as perfectly as possible and never was in a rush. Following completion of the job and painting the walls, the texture and look matched so perfectly that no one could tell the walls in our home were ever exposed to water and cut down. Everything looked like the original build.

He has over 25 years experience in the industry which is evident in the quality of his work. Also, very personable. I enjoyed talking to him about current events as much as watching him do his work of art in our home.

He is also a rosieonthehouse.com certified partner with great reviews (rosieonthehouse.com/part…) and BBB accredited.
In addition to drywall repair he also repairs stress cracks, patio ceilings and entertainment centers.

Highly recommended. Nothing to lose to contact Rick and discuss your project with him. If it's within his capability, it will be great work.

We just installed new carpet and we had a small kid visit and puked all over it. I immediately called and they were able to come out the next day. They arrived on-time, were polite, worked quickly and got all the stains out. Dalton and Dale were the two employees that arrived and they were great. Explained the whole process and cost and then got right to work. I will definitely be calling them in the future.

Bought a new home and needed the dryer vent cleaned. The appointment was easy to set up, they arrived on time. Did what they promised. We're very polite and explained the process. Great company.

Excellent service, honest and prompt! A man and company you can trust. Something that is sometimes a rare thing nowadays.

Justin and his crew are professional and efficient. They arrive on time and complete the job efficiently and thoroughly. Highly recommend if needing carpet cleaning or flood damage restoration.

My insurance called them out for me this past Saturday (17-apr-21), and had them do an emergency service and board up my garage door and support structure, as someone had hit and run my house. They came out did the service in just a few short hours. They also cleaned up everything, and explained it all going forward.

The first time I hired them, they were fine but their sub kept showing up at my house without an appointment, calling and demanding I come home from work.  I decided it was the sub so I gave them another try. The second time, they set up the equipment, but did not show up to pick it up (after I stayed home to wait for them) and did not show up to do the restoration work. They only e-mailed me to tell me their employee was sick AFTER I e-mailed them about why they had not shown up 2 hours after the appointment.  I finally had to fire them, then they billed my insurance a ton for very little work. I was told by the contractor who finished the job that they hole they cut wasn't even straight, and it made it more difficult to fix.

After receiving a comment from a reader, I did some research based on her statement to me.  In fact, she is correct in that this company is no longer listed with the BBB.  At the time of my review, they were in fact listed so my guess is that they either didn't renew their membership or they are no longer in business.  

I am a three-year Elite Yelper and pride myself in my reviews.  Before stating information, such as a review from the BBB, I would have done my homework.  Regardless, we experienced great service from the company.  It appears that things may have changed with the company.

The fact that I HAVE to give them even 1 star turns my stomach. My home burned down May 16th, 2014. The fire was determined a total loss. Sunbrite was hired as our restoration company, and Keith came out to do an inventory of all the items in my house. For days the two of us combed through the entirety of my belongings. On the 2nd day of combing through everything, Keith noticed that I was piling up items and taking them to my mother's house next door, he asked me what I was doing, I told him that I was searching through the rubble for sentimental items I couldn't bare to leave behind. He told me to go gather those items I had stored at my mom's house for safe keeping, and bring them back, that he was going to restore these sentimental items the best he could. I cried tears of joy, I was jacked! More than excited, not only would I get back some of these special items, they would be in better condition then they were now, after the fire. How awesome right?! I gathered around 70 items (family heirlooms, paintings my great-grandfather painted 90 years ago, memories from mine and my child's chilhood, arial photos my grandfather took from his time serving at Pearl Harbor 1 day after the attack, antique dolls my grandmother had from her childhood, and many more items that I can't bare to list because it is making me physically ill and emotional writing about it) for Keith to take away and restore the best he could. The construction took an entire year, during that year, Sunbrite stored the salvaged/restored items in their facility. May 16th, 2015. The move back date was finally upon us, the boxes started to arrive from Sunbrite, and the team diligently started unpacking. I was there when they opened EVERY box, anticipating and excited that the next box would be a box with some of these sentimental items. Once I could see that there were very few boxes left to open, I started to panic. I knew the last 4 boxes weren't big enough to hold some of the sentimental items I had put aside that Keith said they would fix. I called Keith right away, he informed me that all boxes had been delivered. Yet, not one box contained a SINGLE sentimental item I had piled up or taken over to my moms house for safe keeping. The next day, I received a text ( a TEXT MESSAGE!?!?!) from Keith stating that EVERY item he took to restore for me from that pile and from my mom's house had accidentally been thrown away.  (I have these messages as proof, please contact me if you would like to see these). Sickening to say the least. Still makes me cry, if I would have just left them over at my mom's, I'd still have them now :(

If that isn't enough to turn you away from hiring this company, let me tell you what I'm STILL dealing with today, almost 3 1/2 years later. I had a vintage crystal chandelier my mother passed down to me, that she purchased many years ago for almost $4k. It was completely in tact, in perfect condition, the only damage was smoke damage, it needed a simple clean. They initially crated it up for traveling and storage before restoring and cleaning. It was returned to me in a box, completely broken (again I have pictures after the fire of it in perfect condition, and of it completely broken in the box after they delivered it to me, contact me for proof if you'd like). I called Keith and told him that I wasn't going to accept the chandiler in this condition. They came to pick it up, and Keith let me know that they would pay out of pocket to restore the chandiler they broke. It took almost a year to repair, only because they had to order pieces from Europe that were very rare. After the chandiler was repaired we went to approve it, it was beautiful! It wasn't quite the same chandiler, but it was an acceptable replacement. Sunbrite took it upon themselves to deliver the finished product to me. Ring ring, I get a telephone call from Sunbrite letting me know that during the delivery, there was an accident, the van carrying my 2 year long, newly restored chandiler was rear ended, thus breaking the chandiler, yet again. Little did Sunbrite know, that we were in regular communication with the gentelman repairing the chandiler, who let us know that there was actually no accident, Kevin had told him that he slammed on the breaks and the chandiler hit the crate with such force causing the chandiler to break, yet AGAIN. Here we are almost a year and a half later,  I get a call from the repair man asking me to come approve the newly fixed chandiler. I went to approve it, instead I'm disgusted, deflated. They had already ordered the correct pieces the 1st time they fixed it, which were already rare and hard to find. Seeing as though the original pieces were no longer available (they already bought all the available pieces for the 1st repair) he had to go with the next best, which was terrible. It was no longer my chandiler. It wasn't my taste and honestly atrocious. Not enough room to finish, just don't hire them.

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