Best Damage Restorations in Arizona

I hired Arizona Restoration Experts to remediate a mold problem in our kitchen that was caused by a leaking dishwasher.  Adam, one of the owners, gave me a quote for the job and then started the work the next morning.  Adam's fee was reasonable, and his work was outstanding.  While he properly sealed off the affected area, he did it in such a way that still allowed my wife and I to access our refrigerator.  I found Adam to be a person of high integrity, competent, knowledgeable, and intent on doing the job well.  For example, when the air-quality had to be retested, Adam did some additional work and then paid for the retest himself (which passed).   I learned from the Environmental Inspector that some mold remediation companies make the customer pay for all retests, but Adam felt that it was his responsibility to complete the job and ensure air-quality inspection results were good.  In short, I was very satisfied with the work done by Arizona Restoration Experts, and I recommend them.

Very professional, reasonable prices, showed up on time.  Had suggestions to improve the project.  Would definitely use again.

Returning from an abortive cruise on March 16, we were putting stuff away on the 18th and noticed some mold from a water leak in our closet. We contacted AAA and they sent out EHS who cut out the wet spot, dryed it out, and told us someone would be there to put on new drywall, paint it, and clean the carpet. After several days of no calls or a visit, I emailed Austin, who had come over with the crew. Well, his email doesn't exist and his phone number wasn't set up for voice mail so I emailed EHS via their website. No response. Ended up with four calls to the adjuster and several more to the company. Nothing. Finally Jeff came by, could only do part of it as the molding wasn't available at home depot. So we kept waiting. More non returned phone calls and emails to EHS without a response.  Finally on May 5, Jeff came by and finished the job. Six and a half weeks, perhaps 11 or 12 phone calls, multiple emails, all to get a small closet done. The insurance estimate included painting the entire closet and the door frame, neither of which was done the it looks fine without it.The work is very good and the people are nice but don't expect prompt service, returned phone call, or email responses.

Last May, we had a flood in our home. I called in Doan Restoration. Wes from Doan then called in Integrity Contents (I believe they are partners) to pack up our house and determine what was salvageable and what was not. Both companies were able to come out the same day.

While we were impressed with the team who packed us up and then unpacked us months later, the dealings with this company were less than ideal.

We use USAA insurance so we do not have a specific agent that we work with. However, we did have a Claims Agent assigned to our case and this seemed to confuse Integrity Contents.

- I provided Pete with our claim information who gave it to the office to follow up.
-Our master bedroom was finished first by a third party contractor so we could get back into it
- I called Integrity for a partial furniture delivery. It was then discovered that USAA was never contacted and Integrity would not release any of my furniture, clothes or belongings without pay.
- I learned the woman handling it at the front desk was fired so I believe we fell through the cracks.
- A claim was finally submitted.
-The rest of the house was completed in July and we still did not have our things. It felt like Integrity Contents was holding all of our belongings hostage!
- I complained to Frank and was told that Shannon, the owner, would not release anything without being paid. It's a shame she couldn't take ownership and acknowledge that this was her company's error and compromise even a little for the inconvenience her company caused. She even refused to budge even when the check was in the mail from USAA.  
- We finally got our belongings back once they had their money.

Going through a disaster in your home is very emotional and you are vulnerable and you rely on the companies you hire to have your best interest at heart. Unfortunately, Integrity Contents only cared about the money.

Great customer service. Completed the job in a timely fashion and they were easy to work with. I would definitely use The Pelican again in the future!

Have called on ServiceMaster on many occasions and they have always been prompt and very professional. From mold inspections to carpet and tile cleaning. Highly recommend ServiceMaster of Prescott!

They worked with me on the price given my insurance deductible was so high, which I appreciate.  Service was good - I would use again but hope I do not need to:-). Bonnie

I've had the pleasure of working with this team extensively through and office and clubroom renovation in 2019. They've been exceedingly responsive, honest and transparent. Vladimir brings a cool, collected and calm energy to the projects he's managing. I'm a very type A client and he handled my questions concerns and ideas with tact, poise and professionalism. I'd highly recommend this team for any of your renovation projects.

These guys did a really nice job on my project. We have a little guest house that I had basically neglected for many years. It was pretty much of a disaster area. For a quite reasonable price they turned it into a very nice little home that my daughter now lives in happily. GPS were very easy to work with and did everything they could to make sure we were happy with the finished product. I recommend these guys highly.

At first I thought wow that's kind of expensive!  Then I saw the job they did.  We have no carpeting, but needed a loveseat and 2 recliners cleaned.  They took them outside and cleaned for 2 hours; included the throw pillows and an ottoman.  The furniture looks like new, and the job was absolutely worth the price.  Just goes to show you get what you pay for!

They texted prior to arrival; were on time, polite, and efficient.  They are now in my household services book for future reference.

The guys at Drip Restoration do an amazing job! They were responsive and showed up on time to assess my water damage and worked to get it fixed quickly. Nathan the owner was a pleasure to work with! Anyone needing a restoration company should give these guys a call.

We had water damage in our dining room and bedroom and discovered after testing that we had a mold situation. We called All Dry who quickly dispatched Rick to assess the situation and provide recommendations for remediation. Rick also was able to identify the root cause of the water damage which we quickly corrected. Alex, who did the remediation, did a great job and post remediation testing came back good. Another positive worth mentioning was this was not a big job (though it was a big deal to us) however All Dry gave us the same excellent customer service as you would expect a bigger client to receive.  Highly recommended.

We used Twin Home Experts to re-pipe our entire house.  They removed all the old crumbling garbage PVC pipes in our walls and replaced them with the newer more durable PEX material.  It was a 7 day grind but they got the job done.  Manny ran the show and orchestrated it from beginning to end.  His crew arrived promptly each day and worked very hard to get it done.  Though most of our house did not have water for several days as they worked their way around, Manny was always sure that we had water running to our master bedroom at the end of each day so we weren't completely stranded.  We were extremely nervous about seeing holes being cut in almost all the rooms in our house but they were able to patch everything up and leave the walls looking as though they were never there.  We chose the Twin Home Experts because of their online reviews and their years in business.  These guys know plumbing and are my goto pros.  Highly recommend them.

I really want to forget this whole experience and move on, but anyone considering Brenner needs to be warned.  We noticed a leak from our master bath almost immediately after moving into our house.  It was from a pipe underneath the bathtub which ran out into the master bedroom, resulting in the need for all the tile in the bathroom to be replaced and also the wood flooring in our bedroom.

This job was a comedy of errors, which really aren't very funny.  And it took 4 months.
Yes, I said 4 months!!!

I will say, that we ultimately are happy with how it looks, they unapologetically fixed most things, but mostly due to my husband's attention to detail, not theirs.  The highlights of this disaster started with our paperwork forgetting to be filed with the insurance company for 2 weeks.  There was limited respect and attention to covering and protecting our property during demo and construction.  In brief, they also laid one wood floor that was such a disaster, they had to demo it and do it again.  They failed to measure our bathroom properly, so they didn't order the correct amount of tile, then when they tried to order more, it was on backorder.  They washed grout down my sink, clogging it and causing it to leak.  We had two flat tires from our vehicles due to nails, coincidence?  I think not.

Did I mention they tried to collect full payment before the bathroom doors were even ordered and tiles were missing?
Then to add insult to injury, they called me less than 5 minutes after the contractor left for the last time to collect and proceeded to call and email us several times as if we were negligent!  We made full payment less that a week later.  If they spent half the time on quality control as they did on collection, maybe this job wouldn't have been such an utter disaster.  The end does not justify the means.

I am sitting here - waiting - 4.5 hours after my scheduled appointment window of 8-10am today. I have called multiple times and repeatedly been told I was next in line and that the dispatch still hadn't heard from their plumbers.

I finally called and, after letting the dispatch know this was unacceptable and that they've now commandeered my whole day - someone will be there within 45min-1hour. Amazing ... now they know where someone is?!

Had a fantastic experience a few years ago - never again. What a complete disregard for your customer.

Being a transplant from NY,  I have to say there is a lot of competition in any industry you try to penetrate.  Larry Hampton is true NYer.   Very direct, very upfront, very honest, very educated, very loyal.     I own one of the largest restoration companies in Arizona (ASAP RESTORATION LLC) and  finding a reliable asbestos abatement company  to assist us  was extremely difficult and challenging.  Larry Hampton with ALM Services LLC has been a blessing.

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