Scottsdale S.
12/04/2019 12:00:00 SA
Outrageously horrible service. I can't even believe these people are even close to in business still. I agree with the sentiment from another reviewer below: I HAD to give at least 1 star to write this review. They're not even close to deserving.
We've been going back and forth with Brenner for over 5 months now. 5 months. If they show up and WHEN they actually decide to show up, they have no idea what they're there to work on. They have quite legitimately ask my wife why they are there on multiple occasions. Again, this is if they even decide to show up. We've had 3 instances where they no-showed, or ignored the lockbox on the door (that they've used before), to get out of the job. This has been absolutely ridiculous.
Not only is their professionalism the worst I've ever dealt with, their work is that of what my 17-year-old son could do. They've left our house literally torn apart with knocked down walls and holes in our structure for months. Months. I don't even have words left to describe how exhausted we are from this whole situation.
Additionally, they've broken things as they've fixed other things. This inevitably leads to them letting us know there's another issue (that they caused during the process) and ask us to schedule another day to see them, oh, 7 years out. Or so it seems.
The workers are impolite, they don't seem to care about the job, and they don't ask any questions or provide any feedback. It's almost like they're walking around like zombies, just taking up space. The office is just as bad, every time we talk to them, they tell just o wait. And wait... And wait... I'd consider us extraordinarily patient and forgiving, but there comes a point when you can't wait a full month for a phone call that should take at most one week. I'm just appalled at this company.
I wish I could write more about how horrible they are, but I can't even think anymore. They've put us through hell, they've made our lives extremely difficult, and wasted our money. They're inattentive, don't even know what they're showing up to work on, and take over half a year to build out simple fixes. These guys suck. I'd pay thousands and thousands of dollars to never hear from this company again. Good riddance.