Best Damage Restorations in Arizona

They were scheduled to show up on a certain day for shower remodel, I took the first 3 days off, so I could be there, not only did they not show, they did nothing to make up for the lost income!  They showed up the following week, so I had to ask my dad to go hang out at my house.  They did admit fault, and claim they didn't charge me for extra work, but I didn't see any extra effort.   And no masks were worn.

I had a great experience with Nichole at Lotus Contracting.  I crashed my car through my closed garage door and almost went completely through the back wall of the garage.  The wall I damaged had all the utilities coming into the house (water, electric, gas) and all were damaged.  It was extremely stressful with all the adjusters and inspectors and having to move out while repairs were being completed.  Nichole was so nice and understanding, even as I was losing it.  Nichole took over everything and kept me updated regularly.  Most importantly, when she said her guys would be at the house, they were there EARLY and ready to work.  When I asked her how long the repairs would take, she didn't sugar-coat it.  She estimated how long it would take and the repairs were done actually about a week early.  That is because she took it upon herself (I didn't ask) to call the city inspector and lean on him to get his inspection done before all the stucco and paint was done so the utilities could be turned back on.  Nichole showed that she cared about my situation and did everything she could to help me.

Best service ever! I was completely impressed.  we came home to what we thought was a small issue that turned into a huge issue. I was in complete panic mode and then I called AZ Environmental contracting. Bryan was amazing. He was so completely detailed, kept me updated every step of the way. He called my insurance and worked with them and the adjuster so I didnt have to do anything. For as awful as the situation was, they made it a great experience and if we ever have any troubles in the future, they will be the first place we call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Called a guy name Ken to do some demo and repair work for me.  He told me someone would
be contacting me to schedule an appt.  It's been over a week and haven't heard a thing.  So
tired of flaky contractors who have poor communication and customer service.  Two thumbs
down.

We had Ray from Hydro-pro come out to give us a quote for water damage repair.  We were either going to pay out of pocket or go through insurance.  Ray came out on time and was friendly and knowledgeable.  Ray suggested we pay $300 for a mold inspection but we declined and asked him to include that cost as part of his quote.  A week later we contacted Ray and asked if he had a quote ready for us.  Ray called us back and left a message:  i'm not going to put my time and energy in...if you're not willing to spend the money then I won't do the report. (these are exact quotes from his voice mail).  All we were looking for was a quote or estimate range, but he refused to give one.  We contacted a couple other water damage restoration companies and neither one required us to pay anything up front for a quote.

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech showed up 7-730and had our problem fixed within  half hour!  We needed a new capacitor!!  Thank you Sun Bright Pools!!

I didn't use them but must write a review for their wonderful customer service. Whomever I spoke to via the Yelp messages app was upfront, honest and gave helpful advice and tips on what to look for when searching for a legitimate roofing company but also what to look for in an insurance company policy.
My moms roof was destroyed during monsoon season and the insurance company we have didn't cover it because it wasn't caused by fire or lightening  -_-   Thoroughly annoyed I reached out to to ProStruct Builders for an estimate and they replied stating that they aren't able to help with our roofing needs at the moment and made suggestions that financially would make more sense for us. Like what?!?! You're not gonna try to hustle me for money? Whoa thats different.
On top of that they pointed out that the insurance policy we have is pretty crappy and should consider switching and gave pointers on what it should include.
I was pleasantly surprised by their kindness even after knowing they weren't gaining anything from it. I appreciate the look out. Thanks for restoring my faith in good business and humanity!

Frank and his team did an amazing job when we had a leak behind our shower.  Everything from helping us deal with our homeowners insurer to making sure the job was perfect.  Thanks guys!

Driving on the 10 W when either the owner or an employee decided that they were above waiting to get off on Avondale BLVD. Cut right in front of me (when there was clearly no room) in his lifted tan Toyota Tacoma with my son, causing me to slam my brakes on. After giving him a well deserved honk he decided it would be smart to get aggressive with his brakes. Complete trash can of an employee. Riding people's rears and flooring it on streets in and out of traffic. Then we get stuck at a light and he gets cheeky creeping up next to me going to town on his horn while waiting for the light to turn green. You guys should be embarrassed to have someone like this driving around with your logos all over their truck. If you're the owner, then you should be embarrassed to call yourself one. I'll just go ahead and pass this around so that everyone knows how unprofessional you are.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton.  He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeny, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me - to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

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