I had previosuly used ServiceMaster twice dealing with water at my mother in law's condo, and once to mitigate smoke. So when I had a water issue at my home, I reached out again. I WILL NOT DO THAT AGAIN!
I called late on a Monday night, and scheduled service for the next day. I explained that my wife and I work from home, and had a commitment in the early afternoon which required quiet work from home. They came and started, but when they found mold under a basedboard everything stopped for a good 30 minutes while the office typed out a release. I get it. However, the work they did was at best partial. When I told them more than once that all work, or at least all work creating noise had to cease at 1:00, I was met with reluctance and informed that they had a 3:00 appointment (that I was aware of), and that they would have to stop and come back in the morning. I understood and that was fine, again being told specifically that they would be back at 9:00.
However, when I got out of physical therapy there was a message that they called to confirm and as I did not call back they rescheduled me for 3:00! I was furoius, especally when they did a very small amount of work, and we specifically agreed on 9:00 in the morning - nothgin said about any confimring call. A diffrerent crew came out, and they did about an hour of work and stopped. The original crew came over and set up fans and attempted to remove some wood flooring, indicating that they would have to pick up a machine and come back between 9 and 10 the next mornign. That was 5:00, so we got maybe 1 1/2 hours of work.
A word about the fans - they set up three fans in the laundry room, and three fans in the hall. They also put a dehumifdifier in the hallway along with another unit that was supposed to remove dust (SUPPOSED TO). Understand, I have a 15 foot high ceilign in that hallway, and the only water was along and in a wall, most of which contained int he laundry room. Over the course of the rest of the jub I did not see any wayter whatsoever come from the unit.
I specifically told them that the door would be left open so we would not have this issue again. When, I texted at 9 and the response was that I told you we would be there between 9 and 11. No, they told my wife and I between 9 and 10, and low and behold they showed up at 11:02 (Ring time). I watched them bring in a machine and make numerous trips in and out of the house. IN the afternoon, another worker showed up with a hammer and chisel, which indicated to me that the machine did not work.
They left at 4:30 or so, and when I went and looked at what was done they only took up 1/2 of the wood flooring thatthey told me they were, and two of the fans were off. Not being a mitigation expert and not talking to the workers, I preseumed that they intended to leave them off. Not So! The next morngin I personally turned one of them on, as it was directed at the area of greatest concern.
I had the insurance representative stop by several times, and he came on Friday with the remediator contractor. I mentioned the fan being off, which he agreed with. He stated that he had seen one of them off as well. We also discussed placement of the machines, and when he tested a wall it was apparent that they did not remove as much drywall as needed and did not place the fans where they should have been. They also did not drill any holes to allow for air movement.
I immediately called and relayed the informatiuon that the insurance agent and contractor shared, and was told they would reach out and look into it, and get back to me. Well, after an hour of no call, I called them and was told they were working on it. 45 minutes later I was called and told that they did not speak with the insuirance agent and could not do anythgin until they had. I had mention ed that if that was an issue let me know as I woudl reach out to avoid more delays! I called him, and when he called me back he relayed thatthey did not call him until 4:30, and hour and a half after I had originally called them! Shortly thereafter I got an emial telling me that they heard form the insurance man and that they wiould have to speak with the worker and the owner, both of whom were gone for the weekend!
The next morning, I reache dout and requested that they test the moisture and provide me with logs, remove thge drywall indicated and remove their equipment. IN response, I was told that they were removign their equipment and not undertaking any more work. What is funniest of all is th\at when they came, they handed me a form to sign stating that I was satisfied witht heir work and a release of liability! Fat chance I was signing that!
I still have no logs of the moisture readings, and watched him only perfomr them once (and the machine constantly break requiring him to fix it). When I had previosuly asked about it, I was told it's still wet here and here. . . I asked about percentages, and was told nothing.
