Best Damage Restorations in Arizona

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

This company is great for carpet cleaning.  They let me know who was coming the day before, with a picture of the driver, and called afterward to follow up on our satisfaction.   Will work with them again.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Quick restore was great and handled all my needs. Mariah was very responsive and understanding. Chase was great at getting me what I needed and the project manager Jon did a fantastic job restoring my home to normal!

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

After my first 1 star post complaining about the service I received on the reconstruction of my bathrooms Echodry hired someone to do the job correctly. I am very pleased with the work performed and I would recommend in the future hire qualified workers to do the reconstruction not only will it save you money it would boost the reputation of the company. I am very happy with the outcome this second time around.

We had to file an insurance claim with out H.O. Insurance. We ended up using Stratton Restoration to do the roofing job. I can say that Brandon came out to do initial walk through. Got things going. Wes took over and had the roofers out here right after shingles delivered. I am VERY HAPPY, with the roofing job and the professionalism of Stratton. Good job communicating...good workers, fast and efficient. Sometimes you see crews that one or two out of 4 or 5, work, the rest goof around...not these guys! They all worked hard. And tore off and replaced roof in like 2.5 days. Can't say enough good things. I highly recommend Stratton Restoration. Good job Stratton! Thank you, Terry H.

DryStar subs out their work, do not be fooled, the only work they did was the initial water mitigation due to a leaking hot water heater. I honestly believe this company was going to take the insurance adjuster for as much as they could. The adjuster was taking their word for things from pictures and written requests for more work that needed to be completed to return the house back to its original condition. And after all of the additional requests, I know they failed to do certain aspects and question how much of their request had to actually be done. But, I was trusting them as the experts. Upon completion of the subcontractor finishing the repair work, I notified DryStar that the work and house was not returned to its original condition. I was asked why I hadn't coordinated this with their subcontractor. I kindly reminded DryStar that it was their subcontractor, and they were responsible for their sub's work. DryStar was very reluctant in providing compensation for the additional work I'd have to do to clean up the house after their sub made the mess. They tried to tell me they had hardly any overhead or profit charges due to the project being small, I'm sorry, but DryStar making profit or covering overhead was and should not be a concern of their customer. We agreed to an amount and when a final invoice was requested, they couldn't even send a correct invoice with the agreed upon final amount.

For a company who claims to be customer orientated and not looking to take advantage of people, you could have fooled me.

This place has employees who steal from you. I trusted them with my belongings and their crooked staff robbed me blind. Dont let these people in your house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He then proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in.  I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy....

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