Best Damage Restorations in Arizona

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

I contacted a few companies about cleaning our upstairs (2 bedrooms, hallway and stairs) carpet. AZ Carpet & Restoration had the best price and the friendliest service. Shortly after making an appointment I received an email with a confirmation. The email contained the name and a photo of the Carpet Professional who would be coming to our home. I found this information extremely helpful and definitely gave me peace of mind.
He arrived exactly on time, was extremely friendly and got right to work. I was impressed with his knowledge of removing our particular stains from our carpet (pet stains). The whole process took about 2 hours.
WOW! What a difference! Our carpet looked fantastic and smelled wonderful! With such wonderful prices and service I will have my carpets cleaned far more often and I am definitely a life time customer of AZ Carpet & Restoration.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

DO NOT USE THIS COMPANY...THEY WILL SCAM YOU OUT OF YOUR MONEY!!!
I called this company which was a referral by the plumber. I may have to find a new plumber now too.
Anthony with Quick Restore came out. I explained to him what was needed and while trying to finish speaking, he repeatedly cut me off telling me I don't understand the process.
I told him I just need an estimate and time line sent to me which I would send to my insurance company.
Anthony kept telling me, I can't give you an estimate. That's not how it's done. We do the work, you pay us, then you submit it to the insurance company. BS!!!
I have been involved in construction for 30 years and would never start a job without an estimate and approval by the insurance.
I had to ask him then TELL him to LEAVE over and over. He thought he was going to scam me out of my money.
He wouldn't even listen to what needed to be done, which was what another company had already examined, tested, etc., he was only concerned about getting paid before the insurance was even involved.

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

This company is a joke and ripping people off! Back in December I had a water heater burst in my garage. They were referred to me by the plumber (which was also shady but referred by my Home owners warranty). They came out right away and overly eager to help me at 7pm. They said I needed to do the demo right away so mold doesn't start growing in the walls. They said that can start in as little as 24hrs. Well me being panicked about what was going on, unfortunately believed them. I live in Arizona! Mold doesn't grow that quickly, I caught the leak quickly. Well then they gave me an estimate for all the work and it was at least 5 times what it should have cost. They even offered to pay part of my deductible for me! Before the rep called my insurance to open a claim, he (Zach Prince)  said, just be quiet and let me do the talking and go with whatever I say. Well the claim was opened and they came back out the next day to start the demo and put up dryers to dry everything out.  On the insurance claim, they said there was substantial damage to the garage and water was spraying everywhere when they arrived! FALSE!!! I caught the leak early and water was just trickling out onto the garage floor!! Well when the insurance claims adjuster came out, he said the claim was too small and would be denied. He's the one that alerted me what Ecodry said on the claim and it was completely falsified. They took me for a ride and completely screwed me! I am still fighting with them because they want 1500 dollars for the demo that was done that should actually cost at the very most 300 dollars. Please do not use this company, they're committing insurance fraud and screwing people left and right! They should be ashamed of their selves and lose their license!!

This is the absolute worse company I have ever dealt with!!! They never passed city inspections the first time. Every thing they did had to be done 2-3 times. They showed up around 9:00 am and left by 1:30 most days. We signed the contract in May of 2019. They said they would probably be done by mid July to early August. We returned home from a 3 week trip to find they had not even started the project (outdoors only) they finally started July 16th. We had to constantly chase them down to see what was going on. It was suppose to be done by the first of October (2019) at the latest. It still wasn't done for my husband's birthday on the 30th, our family from Pennsylvania the 11th of November or when family flew in from Germany the next week. They said it would be done by Thanksgiving 2019. Nope. Family in town December 10th still not done. Filed with the Registrar fo Contracts. Work finished the first of January with 2 year warranty. In the mean time we moved and put the house up for sale. In September the inspector found leaks under the patio and a few other problems. They said they would get on it. Since then the new owner has had substandard work from them and here it is December 2020 and they haven't done anything right or even begun to fix their mistakes.

AVOID this company at all cost!!!!! The list of things this company screwed up is to long to explain. Charged me $9,000.00 to remove less then 50 sq feet of sub flooring then left me with gigantic holes in my house and didn't even come back to finish there work. Told me they would put back the shower unit in my bathroom then proceeded to rip apart the shower so it could never be used again. They are fast talkers but don't do what they say they will, DO NOTuse these people PLEASE go some where else.

If I could give zero stars I would...  
Silver City (SC) was recommended by USAA and so I hired them to assess and repair damage from a possible roof leak in my guest house as the paint on my wall had started to ripple.  The estimator from USAA bid the job to remove most of one wall from ceiling to floor board so that we could determine the source of the leak with the understanding that once the inner wall was opened we could determine what would need to be repaired.  The gentleman from silver city was very nice but came and cut out a 6'x4' section of the wall where damage was evident and was about to start replacing it when I asked him where the leak had originated from.  He said he had no idea...that he wasn't there to figure that out.  I informed him that he was and called SC who said they didn't know what I was talking about so then I called USAA and the next thing I knew they called SC and the gentleman cut a huge area out as he was supposed to initially and told me that there was damage to the wood by the ceiling.  I called USAA and let them know and silver city sent an estimator who didn't even get up on a ladder but just looked at the area (ceilings are 14high).  The next thing they set up was that someone came to treat for mold.  I asked if anyone was going to assess the wood and the mold treatment guy told me he didn't do that and wasn't there to figure that out.  I called USAA again and they stopped the job and had a structural engineer come to the house and assess the situation.  Needless to say, there is extensive damage that needs to be repaired and the wood in question was still wet and should never have been treated with anything but rather repaired.  SC was only going to put a bandaid on the issue and cover it up rather than fix it.  USAA withdrew the bid from them, they were paid for removal of sheet rock only and a different contractor was hired.  In addition, they left a window open in the room and left a bunch of construction supplies in my yard.

buyer beware!  If I hadn't been home and followed up on what they were doing I would never have known the amount of damage that was about to be covered up.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!

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