Best Damage Restorations in Arizona

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

I contacted a few companies about cleaning our upstairs (2 bedrooms, hallway and stairs) carpet. AZ Carpet & Restoration had the best price and the friendliest service. Shortly after making an appointment I received an email with a confirmation. The email contained the name and a photo of the Carpet Professional who would be coming to our home. I found this information extremely helpful and definitely gave me peace of mind.
He arrived exactly on time, was extremely friendly and got right to work. I was impressed with his knowledge of removing our particular stains from our carpet (pet stains). The whole process took about 2 hours.
WOW! What a difference! Our carpet looked fantastic and smelled wonderful! With such wonderful prices and service I will have my carpets cleaned far more often and I am definitely a life time customer of AZ Carpet & Restoration.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Their responses were quick and clear and the guys were always right on time . Very easy to work with and Mariah in the office is super sweet too. Definitely recommend

I recently had water staining in a few of my great room areas and called several roofers. 3 roofers did not want to even deal with my roof due to my solar panels and recommended that I call separate electricians. My neighbor was happy with his recent reroof by Geo Roofing so I gave them a call. Letty, office manager, could not have been nicer. She told me that the owner, Marshall, could go by my house within a day and assess the situation. Marshall responded and gave me 3 options: quick repair (temporary), a 1/2 reroof, and a full reroof. Geo apparently has electricians they use to facilitate the solar deinstallation and reinstallation. I opted for the 1/2 reroof and within a week the job was complete. The solar panels had required laborious forms and solar company approvals and Geo took care of it all. Their work and follow through was excellent. I cannot stress how efficient they are in the coordination of many moving parts and workers.

We discovered a toilet leak. Within one hour of contacting them, Dallas showed up, tested for moisture, contacted our insurance company and scheduled a team to come out. He explained the process thoroughly and clearly.
The next day at 0800 sharp, Robert, Logan, and Braydon arrived. Robert explained what their plan of attack was. The three of them worked for several hours, only taking a lunch break. Robert updated me throughout the demo process and only removed what was necessary.. When they finished, they left the house cleaner than it was when they arrived.  Everyone was professional, courteous, and ethical. A much better experience than other mitigation companies I have worked with in the past.  They only brought in equipment which was necessary and did not leave it longer than what was necessary.

I was very impressed with the professionalism of the staff, at first.  They were always friendly but Stratton did not complete the job they were paid to do with the integrity and attention to detail that one would expect.  They lost many items, handled the itemization of items terribly and many items had to be sent back to be cleaned again. VERY disappointing experience.

A microburst hit my house. Drystar was initially responsive and arrived with a dehumidifier. Then days went by. I called to remind them we needed testing and demo done. Each step required multiple requests for action. When I explained what I needed done as a customer due to future plans I had for the space the damage occurred in, my requests were largely ignored. I simply asked for the ceiling to be repaired at the joists so that I can install lighting in the future without dealing with a jigsaw puzzle in my attic space. I was told by Noah that 'it's done this way all the time' and received contradictory statements from Martin about how their demo guys don't necessarily see what is needed for the restoration guys to do a good job, and that they'd make it right. That was last week. I am STILL sitting here in my house with no ceiling in the kitchen or laundry room, and no follow up has occurred, even after attempts at follow up. I work for a major homebuilder in the valley, and I can say from experience, without a doubt, do not use this company.

Damaged my oak cabinets and teplaced oak panels with plywood.  Cut shelves after I told them not to. Treated me with extreme disrespect. They knew I had just lost my husband and they took advantage of the situation. Charged for work they had not done.  I refused to have them in my home to finish the job as they did more damage than good. I had to raise concerns to the insurance adjuster's manager to get honest, reputable people to fix their damages.  I would NEVER recommend them to anyone.  
 As for John's comment about physical abuse, it's totally absurd, but exactly what I would expect from Silver City Restoration.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.

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