Best Kitchen Remodels in Phoenix, AZ

One of the best experiences I've had with any builder here in the valley. Jerry makes the building process transparent and clear on what to expect and where to save money if you're on a budget for building a Luxury Home. He has an experienced and responsible team that includes, subcontractors, superintendents, front office personal, and designers.

I highly recommend Integrity Luxury Homes for all Custom new builds.

Tony his team literally saved me from a nightmare.  I hired someone who was getting their company up and going to make my brick wall higher in my backyard.  It was originally only 5ft tall and everyone could see in my backyard. This new company completely botched the wall and was not unstained it correctly.  I had to fire them on the spot but they've already created such a mess.  I contacted Tony to come check out the horrible job to see if he could provide me a estimate. He came out the next day and let me know what all needed to be done to correct the issue and finish the job.  The estimate was a fairly priced for the work ahead.  I agreed and he came back the next day with his team.  They had my wall done within hours which included reinforcing and correcting the problem from the first company.  He was super professional,  cleaned up their mess ALONG with the previous company mess  and the communication was great. I highly recommend Aldana Renovation

Efficient Home Pros came out on a weekend with short notice to fix our main door.  Robert was in and out quickly and the door works great after he was finished!  Thank You!

So, I am in the middle of a remodel with Schott.  I have to give them extreme credit.  I am redoing my kitchen and building out my fireplace, as well as replacing all the counters in my bathroom.  To begin, they were very much on time and reliable during the quote process.  Their quotes were detailed and extremely easy to understand.  There were no hidden costs or details.  They ran through the project with me a few times, making sure that it was what I wanted and even made a few suggestions.

His right hand guys are Shane and Jim.  Both of them are amazing.  Shane will come out and bid the job and Jim runs the job.  Shane initially came out with Chris and we went through the job.  Then, he came out again to check things out.  THEN, he brought Jim and met with my interior designer and went through the job AGAIN to make sure that everything was correct.

Jim runs the job and he literally texts and calls all the time and gives updates.  He stays on schedule and really tries to accommodate the living situation for the person in the home.  For example, I needed my stove for Thanksgiving but we were installing the granite.  He made sure that I had a working stove so I could at least cook after the counters were installed.  It was just a kind thing to do, that he really didn't have to do, but he made it work just to make me happy.  I mean, that says a lot.   I seriously can't say enough about these guys.

The reliability and honesty factors are two of the most important things to me.  These guys won't walk off the job.  They have a portal where you can track progress and Jim is CONSTANTLY in contact with you, explaining what is going on and where the project is.  Sometimes, he will literally call me first thing in the morning to make sure I know what is going on for the day. He has even sped up some of the timeline, which was remarkable.  And through it all, he makes sure that his guys clean up as best they can, each day.

A remodel is a daunting experience, so it's really important to have people you trust running it.  That's actually really worth something.  These guys are not the cheapest, but definitely not the most expensive, either.

There have been some minor bumps with the remodel, but I was fully expecting that.  And, fyi, anyone should expect bumps and bruises during a remodel.  What is most important is that, whenever an issue popped up or a problem occurred, they immediately call and advised me.  They didn't try to minimize the issue or cast blame on anyone.  They just said, "don't worry, we will fix it."  And they did.  You can't really ask for more than that, either.  Mistakes will happen - - but the question is how are those mistakes handled.    I will update this review when the remodel is done.  But, thus far, I would recommend them to anyone...

Don't hesitate to hire this company.
They are one of those rare companies that gets in & gets it done. Strong work ethic. Great teamwork.
Excellent communication.  
And most important- beautiful work.
Above and Beyond from start to finish.
Thanks Kim, Kyle & Pablo! Couldn't be happier

These guys are awesome! They did a great job remodeling my office! I highly recommend them for everything!

Tony and his team did a great job with our kitchen backsplash, drywall texturing and adding a wine fridge under the counter.  He was on time, professional and meticulous.  Highly recommended.

I have always believed in hiring close to home.  Big mistake thinking like that!   I should have researched Interiors by Thomas more thoroughly and his workmanship and hands on way more carefully.  The whole time the new cabinets were being added and painted, never once did Tom come out and check his crew or even call to see how things were going. Yes there were major problems and it took 2 weeks to get corrections made.  Unsatisfactory business sense and attitude from Thomas.  No, I will not recommend this business, I truly feel he needs to learn how to deal with people and to sit with the client before said project is started so items can be corrected in the beginning.

BUYER BEWARE!
QUALIZONA = SHADY, LIARS & THIEVES!

CONS - TOO MANY TO FULLY CAPTURE!

Mike (one of the front men / co-owners @ Qualizona) came out to 'help' with a significant water damage claim.

He is a smooth talker, he is the reason why contractors, in general, have a negative connotation associated with the contractor community, and unfortunately, I fell for it.

He quickly provided all sorts of details and stories about the high quality work which his company is known for & quick turnarounds he promised to complete to get my home back to its pre-damage state. He also spun a tale which firmly created a 'fear' environment, stating work must begin ASAP or insurance would not pay for the damages, and how he would be the only person to trust in this process. He claimed this was because insurance companies ALWAYS cheat policy holders. He also claimed the goal of your insurance company is to NOT help you, and only pay for as little as possible. ALL lies!!

Mike capitalized on my lack of experience with insurance claims, the full scope involved with the repair, and what he fabricated as he described of how things really work with insurance claims to his advantage.  

Mike created an 'us' (Qualizona & me) vs the evil insurance industry scenario leveraging the fabricated tale he told. He used this to have me sign a 'standard' & very 'contractor-friendly' contract immediately. The contract actually served to limit my rights,  granted me no ability to cancel, nor get my deductible returned, put no responsibility on Qualizona to perform work within any time period, and no time line which work must be completed by.

He stated I was in the best hands possible, that he was a former insurance claim adjuster & new all their tricks, and that Qualizona would be there any needed to help to ensure that all work would be completed within a two weeks maximum after signing the contract & paying him the deductible immediately via a personal check. As described below this could not be further from the truth.  

He also claimed I needed to sign his contract immediately to allow work to begin, and that Qualizona could begin working right then and there, while also managing the whole claim for me.

Sounded great! ... but then reality hit.

The next thing that happened was Mike received that signature on his contract, and a check from me to him (not Qualizona) for $1k to cover my deductible required by home insurance.

Then Mike was kind enough to 'get right go work' completing about $150 worth of work towards the ~$20k total damage associated with the insurance claim. He then left my home in a VERY messy state, debris was EVERYWHERE. He deposited my check, and then he completed ghosted me for about 3 weeks. ZERO communication at all - I tried calling, emailing, contacting Hassan, leaving voicemails & emails daily - no replies from any one at Qualizona was received for weeks!!

When Mike finally was able to briefly communicate, he often hung up mid conversation, and NOT ONCE did he, nor anyone from Qualizona show up as promised. He had all types of excuses ready (phone service issues, his phone breaking, his phone got lost, issues with his cell phone carrier resulting in it not working, flooding had taken down his internet connection, his truck had broken etc... the list goes on & on)...

Mike has many other fabricated tales, often ones that contradicted his previous stories - he lied SO much he became unable to recall which tales he had told me.

My insurance company reviewed Qualizona's quote and helped me understand what the scope of work that Qualizona had included in their quote to get my home back to pre-damage condition.

Only through the support of my insurance  company, and working to align work activities actually started, did we noticed Mike / his crew had only PARTIALLY completed one very minor item from the contract we both signed. The value of the work which was only  partially completed was really only worth $150 total, when compared to the contract we signed.

Mike then continued to dodge any work he had promised to complete for months. Eventually I had to just accept that he stole my $1k deductible, and I interviewed a few other contractors, picked the best contractor company from  the ones which I interviewed (they proved to be reputable, honest & quick workers, who completed the full repair in 3.5 days) .

I also found out many more lies that Mike had told as time passed. Some highlights include: Mike stated he was heavily recruited by contractor firms since he was well known & respected in the industry (in reality he really he had recently been fired by his previous employer). He did not have ANY insurance claims adjuster experience at all (as he claimed). He also told me he worked in Italy for years & knew the language, but when I asked him a very basic question in Italian, he had absolutely ZERO Italian language skills.

Tried to schedule a quote for our master shower to get redone, but customer service representative REFUSED to "waste their designer's time" by coming to talk just to me. Tried to explain that my husband couldn't care less about the bathroom style, color, etc. Didnt matter. My husband travels all over the state and Utah so he has crazy hours. Still didnt matter to the representative. I am told that if he's not there, designer will leave IMMEDIATELY. Good thing he is no longer deployed, but any active duty families better find another option b/c they wouldn't serve you either. Judging from the other reviews, the designer wont come without both of us so they can try to hard close us. Judging from the complaints to BBB and other reviews of workmanship, I feel we dodged a bullet.

We began working with the Patterson Homes group in late March 2018 after our home had a fire in December.  Their bid was the most practical with the least "out of pocket" expenses for us.  In fact they came in on budget.  More importantly they agreed to do a "down to the studs" rebuild of a 4 bedroom home with 2000 sq. ft. including an attached workshop on a 5 week timeline which they met.  This timeline included time to get permits, order materials, schedule the inspector's, handling abatement and debris removal, and deal with the insurance company.  Other bids were 5-6 months for the rebuild which would have put a great deal of stress on the family.  We were making the mortgage payments all during this time so the shortened timeline was outstanding.
From the first day they arrived, they were professional, timely, fully staffed, knowledgeable about all the procedures, and code upgrades.  The upgrades could have been extensive since the original home was built in the 1970s.  Within the first two weeks, their designer met with us to choose colors of paint, flooring, counter tops, shelving and more.  She came back in once the flooring was complete to make sure the choice of paint for the walls was appropriate and complimentary.   To our surprise and appreciation, they made upgrades in materials that we didn't request.  The owner, Ryan, told me "it was the right thing to do".  Their attention to detail was a gift.
While on vacation, Ryan called me with an update of where they were in the project.  My passenger was a real estate business woman.  She told Ryan that in her 12 years of business she had never had a contractor call her to give information about her home remodel
As we walked through the house, we found things that needed to be changed.  There was never an argument.  Sometimes there was a discussion, and sometimes we paid for a change.  This company provides a two year warranty on their work.  As we move back into the house, we feel it is a brand new home.
We highly recommend this company for home rebuilds.  You will not go wrong choosing this company to do your new home or a restoration.

Betty

They didn't show up after we agreed on the date and time. I didn't find out until I asked my Tennant if the issues were addressed. He said he didn't even call or text to let him know he wouldn't show. He also had my number and didn't call or text.

****SLIMY, LYING, ZERO INTEGRITY**** DON'T WASTE YOUR TIME
Joe, the GC/owner, lied repeatedly throughout the project. He does NOT ever accept any responsibility for his severe inability to communicate with his sub's, us, and his vendor's about the project details. Expect to foreman your own job if you want it done right. MY husband was the foreman from start to finish. Every single sub contractor that came over, every single time never had any direction or idea what to do.
Rather than having integrity and doing what's ethical when mistakes were made *THERE WERE ALOT* by taking responsibility for them, Joe instead placed the blame on me and my husband. EVERY SINGLE TIME. The project went 2.5 months over due date. He continued to give excuses from being too busy to handle the load, to having medical issues, to finally him blaming Covid for the delay.
The final outcome is acceptable, only because my husband spent the time during work giving direction to the sub contractor's and away from work to be home to QC the sub contracto'r work. It's concerning to think how bad it could've been because Joe doesn't have any method for managing his jobs, communicating effectively with anyone, and he doesn't utilize any quality guidelines.
TERRIBLE EXPERIENCE!

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