So, I am in the middle of a remodel with Schott. I have to give them extreme credit. I am redoing my kitchen and building out my fireplace, as well as replacing all the counters in my bathroom. To begin, they were very much on time and reliable during the quote process. Their quotes were detailed and extremely easy to understand. There were no hidden costs or details. They ran through the project with me a few times, making sure that it was what I wanted and even made a few suggestions.
His right hand guys are Shane and Jim. Both of them are amazing. Shane will come out and bid the job and Jim runs the job. Shane initially came out with Chris and we went through the job. Then, he came out again to check things out. THEN, he brought Jim and met with my interior designer and went through the job AGAIN to make sure that everything was correct.
Jim runs the job and he literally texts and calls all the time and gives updates. He stays on schedule and really tries to accommodate the living situation for the person in the home. For example, I needed my stove for Thanksgiving but we were installing the granite. He made sure that I had a working stove so I could at least cook after the counters were installed. It was just a kind thing to do, that he really didn't have to do, but he made it work just to make me happy. I mean, that says a lot. I seriously can't say enough about these guys.
The reliability and honesty factors are two of the most important things to me. These guys won't walk off the job. They have a portal where you can track progress and Jim is CONSTANTLY in contact with you, explaining what is going on and where the project is. Sometimes, he will literally call me first thing in the morning to make sure I know what is going on for the day. He has even sped up some of the timeline, which was remarkable. And through it all, he makes sure that his guys clean up as best they can, each day.
A remodel is a daunting experience, so it's really important to have people you trust running it. That's actually really worth something. These guys are not the cheapest, but definitely not the most expensive, either.
There have been some minor bumps with the remodel, but I was fully expecting that. And, fyi, anyone should expect bumps and bruises during a remodel. What is most important is that, whenever an issue popped up or a problem occurred, they immediately call and advised me. They didn't try to minimize the issue or cast blame on anyone. They just said, "don't worry, we will fix it." And they did. You can't really ask for more than that, either. Mistakes will happen - - but the question is how are those mistakes handled. I will update this review when the remodel is done. But, thus far, I would recommend them to anyone...