Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

Thank you so much to Preston and his little boy Bentley who stopped to help me with my flat tire on the side of the freeway. It was a very hot afternoon and I can't tell you how much I appreciate them taking time out of their day to help a stranger.

True gentleman and a stand up father showing his son how to change a tire and to help others. I will definitely being looking for my way to pay it forward.  thanks again!!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

After I hired Frank he left my home a mess and ruined my plumbing The tile was installed uneven and the job wasn't done to my satisfaction, When asked to fix the problems he requested more money from me, My wife and I are very disappointed, I Do not recommend this company

We recently used Floor Coverings International Chandler-Gilbert to install LVP throughout our house.  Let me start with the negatives.  1) They do not have a showroom.  I might be old fashioned, but at first I was looking for a store to go into.  I will say, after having them out and seeing the  products in my own lighting was helpful.   I grew to really like this part of the service 2) They were not the least expensive.  They were 15%-20% higher than two of my bids but less than the highest bid.  3) This might be nit picky, but the first day of installation they were 30 minutes early.  This irritated me a bit.  A girl has to put on her face.  

The reason I put 5 stars is the  installation.  The product and workmanship look fantastic.  The new baseboards they installed finishes everything off nicely.  The installers were polite and very professional.  They cleaned up, moved furniture and reset the toilets.  The owner Debra was on top of the project, interacting with me and handling any of my small OCD issues.  I had spoken to a reference prior to selecting them and had read the positive reviews.  They met/exceeded my expectations.

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Good price, outstanding craftsmanship!  Gino and crew did an awesome job!  Finished job quickly due to my schedule!  Robert provided good guidance and recommendations for the proper material!

I bought a house that was supposedly all redone. After a month I noticed the baseboards around the all tile shower were starting to show water staining. Well Oko from Imperial figured out that the installers had not installed the membrane under the tile correctly and got the pictures to prove it. Oko and Sal did an awesome job tearing out the old floor and lower wall, install concrete backing, replacing membrane and correctly forming base with great drainage. Lastly, they did a great job installing the tile I picked. Great customer service and price. Oko stands behind his work and is awesome !

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I called to have an estimate for soft close slides installed on some drawers. The sales person basically refused to some out and look based on the maker of the cabinets. Seems like if you are locked in to a small amount of cabinet makers you limit your business! I wish you luck!

When my contractor was unable to finish my master bath remodel due to health issues, Rudy and the crew from Global Prevention Services took over and finished the job on time, within budget, and to my satisfaction. I was able to sell my home for more than asking price, and the new bath was the key selling point! I would recommend Global Prevention Services if you are looking for a quality product.

I have used Puckett's  for two projects over the last 5 years - for tile on my first floor as well as laminate / carpet for the other areas of my house.
Kris helped me pick flooring for both projects and she was in touch with me throughout the duration of the install.
The installers were quick, friendly, professional, arrived on time, and cleaned up afterwards.  I will only use these guys going forward! Top Notch!

Worked with Sam and his team several years ago and just getting around to following up. He assisted me with a total gut and rehab of my childhood home after the passing of my father. The project was extensive and complicated due to poor design and layout from the original construction where a load bearing wall needed to be removed and a room without windows repurposed. Being totally overwhelmed, I needed a designer as much as a contractor. Trying to find an architect and contractor as separate tasks was impossible. When Sam came over, he actually sketched out what he thought should be done, and the vision was finally clear. I ran into a blocker that caused the work to stop for months, no fault of Sam. Despite this he was very flexible throughout the entire process and delivered a spectacular total house remodel. I've noticed you can hire other contractors that want to be told what to do and have no input, these same other businesses were either uninterested or overly expensive. Highly recommend as he's a great communicator and visionary.

WOW.  This company went above and beyond your imagination with accommodating special needs that I have never experienced being offered such a kind no extra fee service so I would not feel uncomfortable with my special need involving temporary disability when it comes to driving a car
They work with another great company which involves repairing your front windshield window in which the newer cars a lot of them have to be recalibrated if they have special sensors in which mine was that type of car.  The other service came to my house and put in the new windshield and then the other company normally has you drive your car to their place however in my case I explained first it was too far to drive for me from Phoenix to Tempe Arizona and 2nd I told him about why I cannot drive at this time.  Without hesitation the customer service representative I spoke to from this company stated she will have one of their workers personally drive over there with another worker so he could take my car with the other worker following behind and get the job done and bring my car back the same day fixed
Sure enough they did what they promised but more praise to them for volunteering to do that service for me free of charge.  My insurance company also highly recommended the company before I said yes to them after reading reviews.  I give this company the highest rating for customer service that I have had in the past decade.

I'm an investor in the valley and honestly don't know what I'd do without these guys. They have quality cabinets at extremely reasonable prices.. not to mention the can have a full set of kitchen cabinets ready within a week or two. I use them in my projects and also used them at my personal residence - I stand behind the quality (dove tail, full wood construction, soft close, etc). Be sure to give them a shot when shopping for your cabinet needs (They also sell counters, floor, etc.. just haven't had a chance to try them out in that department yet).

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php