Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I wanted to extend the hardwood we had installed when we built the house 3 years earlier.  Frank came to see the room and discuss how I wanted it installed and his workmen did a great job installing the floor.  I would highly recommend Giovanni's.

Wow, these people are beyond bad. Booked 13and of carpet a month in advance, and they were a no show, even tho we told them it was critical that they be there, and that was the only reason we bought their overpriced stuff. They were a no show. Unfortunately we gave them a second chance and have regretted every minute of it. No one showed up the second day but a bedraggled worker fresh off another job, worn out and pissed off. When his helper, that he said was worthless showed up, he left shortly after. We had to beg his guy to stay, and I mean beg so we could get this done. In the meantime our pets were locked in a back room for two days, and yet again because, they laid tack strios all over the house including doorways, making it unusable. The owner didn;t even know if anyone was showing up the next day. We finally got the stuff laid only to have it immediately come loose. bad seams and lumps. The first attempt to have it fixed was once again a bust, as the crew didn't show. The owner seems mistified when you confront her about it, but then explains that they don't 'work' for her. If you sell installed carpet, shouldn't they? Take two... we used her salespersons technique of making them select, he will ask which you choose if your life depended on it. It is carpet for god's sake...and they showed only to have a bad job yet again. The third time the guy did okay, but we wanted them to fix the chunks they took out all over our baseboards. I asked them for this and got an email last night saying she hoped to schedule something today. We tried to hang out so they could make it, planning around them, but no call. The usual crap from this company. I was promised a discount for rebooking with them, but now it is contingent on me pulling any bad reviews. They even have that in the contract that her husband brow beat me into pulling, He interrupted a call from his wife to tell me to get on the computer and 'help' to take down my review. but don't bother with customer service
promised except to whine that it isn't their fault and they are so so very sorry.

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

Fantastic.  I'll never consider anyone else for a flooring job.  Highest quality products and very competitive prices.  I had them put mostly laminate boards and some tile throughout my remodeled home.  They took the time to make sure the laminate was laid exactly right (ie. no bouncing, no clacking).  They even pulled up a large section and re-laid it when they realized it wasn't perfect.  There was one minor issue, but the owner came right out and fixed it when I pointed it out.  I wish dealing with all contractors went like this.  I highly recommend Custom Floor Covering.  Ask for Mike Thompson.

I've worked with Borgerson's Arizona Floors for over 5 years now.  I keep going back for more! We've done new construction projects together, as well as renovations.  They did an excellent job with my granite counter tops, travertine shower, and a lot of hard wood floors.  I've found their prices to be the best, and loved that I could purchase sinks through them as well.  Robert, the owner, is very responsive, timely, and honest.  I will continue to work with them as new projects arise and I definitely recommend them as well.

I highly recommend Imperial.  We had them rip out and install tile in our bathroom remodel project.  Floor tile and tub/shower surround.  They gave me a great referral for looking at and selecting tile.  They were punctual, neat and the work result was excellent.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Highly recommended! Very competitive with pricing and communicative throughout the entire project. This team was able to come out promptly, provide a quote and complete installation with just a matter of 2 to 3 weeks. Outstanding quality cabinets with attention to detail during installation.

Global was the third contractor for our restoration job, and we are so thankful for their great work. they were the only to set a completion date in their contract as normal, and when our old house threw curves they didn't use it as an excuse, incredibly, Global just worked harder and met the challenges and still beat the target date by a day! My house is better off than before as far as solid soundness where the sun doesn't shine (we had a leak in a wall and behind cabinets) and a great finish with that 5 percent gap that water doesn't forgive all sealed up. Prevention does fit well in their name, and not a string of subcontractors. These people proved themselves accountable to me and to nature, and not afraid of their job. Global respected this was my home more than their job and  still proved they were competent, capable, willing and really kind and well intended for our family. While my expectations had been set very low by incredible predatory practices by the mitigation restoration gamers, and while we learned the hard way that better than the other guy in that realm is no way good enough, Global proved they are far far better than the other guy. I am sitting looking at the crisp millwork, thorough caulk, Jose's tile laying art and how Rudy could wrestle those countertops dead level and center, and realizing this is finished now so fast is amazing, I was so afraid this bogged down scary ugly digout job would nuke the holidays for us.  I am thinking all you all's moms should be very proud of you. I actually didnt think it was possible to get this done right, and pop back from setbacks, but you did it. Exceeding expectations is not good enough to describe how much we appreciate Global's work done (DONE!) within the value and timing you delivered in, Thank you. We would recommend you any chance we could get.

This company was amazing from start to finish. Scott was so knowledgeable, and measured so well, that I only had one box left over.
The tile job was finished in less than 4 days(1900sqft).

The tile installers showed up early, and I have to say, this was the best experience I've ever had having anything installed.
The communication and professionalism was second to none.

If you need tile installed, this is the only company you should ever deal with!!

Thank you Puckett's

Sam came out to the house and gave me a rough estimate. Said he would have the kitchen design on Monday. Wednesday came around, nothing. So I reached out. Said it would be available Friday. Friday came around, nothing. So I reached out again. Finally came in a week later. So I was very interested and reached out again. And once again, nothing. No response.

Why do all that work, and waste my time and yours?

Imagine how bad the communication would be AFTER he had your money.

After a weekend away we came home to our whole house flooded with water. Zona Restoration was there to help immediately with the dry out process. Thomas was assigned as the project manager for dry out/demo - we cannot say enough good things about Thomas. He was there every step of the way, always available by phone to answer our many questions and concerns, explained everything to us in detail, helped make the process as smooth and quick as possible, and alway had a positive attitude. Zona did lead and asbestos testing (which both came back positive) and they took extra care to make sure everything was done right. Spencer handled the insurance side of it and worked with our adjuster to get a fair repair quote. Spencer was just as great to work with, always very nice and available to answer all of our questions about the claim (he has an insurance background so he is very knowledgeable about working with the claims adjuster). We would definitely recommend Zona to help with house floods and cleaning up extensive water damage.  They have just started doing the repair work and we have the most trust that they will do just as good of a job with the renovations.

I went in to the Camelback location twice and did NOT get approached with a friendly smile or an offer to help. Two guys and no customers in the store. This is clearly a leadership mistake, if you want sales than approach your potential  customers!

They need to scrap ALL employees and get people that actually want to make money. Their approach to business is all wrong. Don't waste your time.

Despite what others say, please do your homework first.  This guy (Mike HRafi/Michael HRafi is a true con artist and will lie, cheat and steal.  I first purchased carpet from him and he did a good job.  I then hired him for another job and he outright took my money and said that the contractor he hired went bankrupt, only to find he never hired a contractor, and manufactured and altered receipts.  I am warning you, he is not a nice person.  He comes across as a caring, concerned and savvy business person; he is nothing short of a con artist.  You can call me if you like to get more information.  My number is 281.300.8282. I just don't want you to get scammed like he scammed me.