Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

I love my polished concrete floor! It is life changing to be rid of the nasty carpet and have quick clean up and durable floors with three kids and a dog. Very easy to clean up! These guys were prompt and very professional! I would recommend them to anyone.

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Thank you Frank,Sal & Seth for your wonderful tile/wood install. Once floors mopped I'll post a pic but in the meantime I couldn't have asked for a more professional experience. Gracias Brochachos!!!

With a baby on the way, we were in search of a reliable flooring company to help with a stair runner to add some grip to the slippery stairs. Luckily we found Deb and her team who were absolutely wonderful. She sent Shawn out very quickly with the mobile show room. It was so easy, he was extremely friendly and knowledgeable which made the process a breeze. Jason did the install and was extremely nice and reliable as well. Everything moved very quickly and we LOVE how it turned out. Can't say enough great things about Deb, Shawn and Jason they truly made this the most seamless hassle free experience we have ever had. They treat you like a family!

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

I had travertine installed throughout my home the week after Christmas. I was impressed from the moment I walked into the Custom Floor Covering showroom. Andy took the time to educate me about stone flooring; Doug came a few days later to give me an estimate; and a few days after that, the work began. I was very fortunate to have Charlie do the installation because he is a master craftsman. The end result is beautiful!

We went here to pick out some tile and get a quote for a backsplash installation for our kitchen.  When we arrived the only people inside was a lady and her two kids who appeared to be hired to clean up the store.   After ten minutes of waiting for someone to come out and help us, we walked to the back of the store to find the woman working coming from outside in the back of the building.  Once the woman did come in, we explained what we were looking for and asked her if she could show us some tiles and give us a quote, she had no idea where the color of tiles we wanted were found, she appeared unorganized, confused and uninterested in helping us.  She suggested that we email her and she would put together a quote.  We emailed her all the information and she did not respond to any of our emails.  This place deserves no stars, they are unorganized, unprofessional and have terrible customer service. Avoid this place!!!!

Outstanding service and very straightforward.  The 890 sq ft tile flooring work was completed to perfection.  Very pleased with the final product and competitively priced as well.  Oko is great to deal with.  I will certainly be back to work with him again in the future.  Thank you!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Highly recommended! Very competitive with pricing and communicative throughout the entire project. This team was able to come out promptly, provide a quote and complete installation with just a matter of 2 to 3 weeks. Outstanding quality cabinets with attention to detail during installation.

As soon as I bought a house I learned real quickly how hard it is to find a reliable contractor. I spent the better part of six months talking to flaky companies, companies that wanted to completely gouge me on cost, you name it.
I called Global Prevention Services and told them my situation of wanting to do a very small bathroom remodel and a new window. From the very beginning, Kimberly in the office was communicative with me every step of the way when it came to scheduling and project status. The window was on backorder for a couple of months and they were consistently keeping me updated with its status. Rudy came out to estimate the cost and came back with extremely reasonable numbers and even some recommendations for me when it came to design. Humberto did an absolutely amazing job on my bathroom remodel. I couldn't be happier. He was detailed, took his time to make sure it was perfectly done, and is such a sweet man.
Once I'm ready for my next home project I will without a doubt be calling Global Prevention Services.

These guys did a fantastic job on my tile and wood laminate install. I'd recommend them to my family and friends.

Two weeks before my scheduled moving date, I couldn't get hold of the cabinet guy that I was going to place the order with. Based on yelp reviews, I decided to call Pelleco to see if they have something that'll fit my price range and also if they'll do a small job like mine. I only needed vanity cabinets for my two bathrooms.

I was given some options over the phone that would fit my needs and my budget,  so I decided to stop by and check out the cabinets. The quality of the cabinets are very impressive and they're of much better quality compared to  the other stores that I've checked out.

Sam and Sara were super helpful in helping me with the design and they're very straightforward with their pricing. We got everything straighten out in 2 days and I was able to get my cabinets and the countertop installed within 4 days after placing the order.

Everything was delivered and installed on schedule and the entire process went smoothly. The installers did a great job and they made sure everything's clean after they're done with the work.

I am really happy with the entire process and the outcome. My friends are all impressed with how fast the cabinets and the countertop were in, as well as the quality of them. I'd definitely recommend them to anyone who is looking into redoing the cabinets or countertops.

Zona responded quickly, professionally, and gave clear counsel on the abatement process. Ask for Aaron, he exceeded all of my expectations, with professionalism and great communication!

I went in to the Camelback location twice and did NOT get approached with a friendly smile or an offer to help. Two guys and no customers in the store. This is clearly a leadership mistake, if you want sales than approach your potential  customers!

They need to scrap ALL employees and get people that actually want to make money. Their approach to business is all wrong. Don't waste your time.

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

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