Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Thanks for the job well done to Frank & crew. Y'all did an awesome job in my garage. Even my family when visiting from out of town loves it. Care to extend your work out to SoCal. LOL! Thanks again guys. Keep up the good work.

We had 4 bedrooms redone with beautiful wood plank flooring. All the furniture was moved, old carpets were removed, beautiful flooring installed and furniture put back into place. Everything was cleaned up afterwards as well. Such an easy process beginning to end. Having the samples brought to the house made the color choice so easy. Not having to drag samples back and forth to the stores was priceless!! I highly recommend this company and the professionals associated with the company.

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

I had them I install patio carpet in April and I am still waiting for them to come and finish the job. It was all wrinkled and I have been promised an adjustment for months.  Phone calls, emails galore and no action.  I will never use this company again.

An amazing staff.  Dave Whitermore provides exceptional service, which is appreciated all the more when most retailers have forgotten the meaning of customer service.  I have done several projects with Arizona Floors and they have always provided the best pricing,  are the easiest to work with, and are always responsive. Truly the very best in customer service.

Hi there,first of all I want to thank all the people that took time for writing all this good comments of our service, I appreciate that, we continue installing with the same professionalism,every client is so important for us,thanks a lot!!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I called to have an estimate for soft close slides installed on some drawers. The sales person basically refused to some out and look based on the maker of the cabinets. Seems like if you are locked in to a small amount of cabinet makers you limit your business! I wish you luck!

Global was the third contractor for our restoration job, and we are so thankful for their great work. they were the only to set a completion date in their contract as normal, and when our old house threw curves they didn't use it as an excuse, incredibly, Global just worked harder and met the challenges and still beat the target date by a day! My house is better off than before as far as solid soundness where the sun doesn't shine (we had a leak in a wall and behind cabinets) and a great finish with that 5 percent gap that water doesn't forgive all sealed up. Prevention does fit well in their name, and not a string of subcontractors. These people proved themselves accountable to me and to nature, and not afraid of their job. Global respected this was my home more than their job and  still proved they were competent, capable, willing and really kind and well intended for our family. While my expectations had been set very low by incredible predatory practices by the mitigation restoration gamers, and while we learned the hard way that better than the other guy in that realm is no way good enough, Global proved they are far far better than the other guy. I am sitting looking at the crisp millwork, thorough caulk, Jose's tile laying art and how Rudy could wrestle those countertops dead level and center, and realizing this is finished now so fast is amazing, I was so afraid this bogged down scary ugly digout job would nuke the holidays for us.  I am thinking all you all's moms should be very proud of you. I actually didnt think it was possible to get this done right, and pop back from setbacks, but you did it. Exceeding expectations is not good enough to describe how much we appreciate Global's work done (DONE!) within the value and timing you delivered in, Thank you. We would recommend you any chance we could get.

We shopped around at three flooring stores and ended up choosing Puckett's who was the middle bid. Puckett's was recommended by our realtor along with some others flooring stores. We were impressed with how the store personal were helpful and friendly. Once we choose them and gave the green light to proceed, the installation was set up for the next week.

What we had done: we had 1,200 sq ft of carpet removed and tile that looks like wood installed. We also had a back splash in our kitchen done with submarine tile.

The flooring team arrived on time And had around 10 guys come to start taking out the carpet, removing a small amount of tile, then start installing the tile. There 3 to 4 guys in each of the three rooms and they had the carpet out quickly. We were very impressed with how they all worked together. The tile was started on the first day and finished on the second day! Even the backsplash was done on the second day! Everything looks great!!

If you are shopping around for flooring, I highly recommend checking out Puckett's. The price is reasonable and more important, they do quality work.

We researched several companies for our master bathroom remodel project. Sam from Pelleco Design came to our house and was very professional and knowledgeable. He provided us a free price proposal and answered any questions we had and was very nice and easy to work with. We chose Pelleco to do our bathroom remodel and we are so glad we did! The bathroom turned out gorgeous! Sam worked with us to make sure we picked out each item we liked and made sure everything worked well together from a design perspective. The claw-foot tub they found for us is beautiful! The other great thing is their price proposal is what we paid, no hidden costs. Sam has a great team including Becky and Edgar and they are good people to work with. We highly recommend Pelleco Design and think you will be very satisfied!

So far so good just called and they said
They can be at my home in 15min
The company was quick efficient
For the price I paid
I got done what I needed
Peet was in charge of my job he rocked!

Showroom is unimpressive and the prices were not as low as one would expect from a discount shop. This place is more for diy'ers then someone looking for a remodel.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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