Best Flooring Contractors in Arizona

I had a great experience working with Marilyn and Gil to make custom stair nosing for my home.  I had purchased a solid bamboo flooring, but the manufacturer did not make stair nosing in this product.

I was recommended to Contact Classic Millworks and met with Marilyn the same day.  She was able to make me a prototype by the next day in order to keep my project on track.  

Gil crafted the nosing for my project and was very personable while discussing my project and sharing advice for completing it.

Overall, this is a great family owned and operated business and I highly recommend them.

We had Ground Control come in and grind down and polish our concrete floors. They did an amazing job and their communication was superb! We will be using them again in the near future for some more floor work. Thank you!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I hired Frank to tile two bathrooms. I'm extremely happy with his work. He was very professional, polite, and detail oriented. I highly recommend him!!

Amazing customer service!!! Deb and Darcy were so helpful and fun to work with. The quality of the workmanship was beyond my expectations. The installers were very pleasant and very hardworking. They were very respectful of my home. The only hiccup was they had to start a day late. While I was not happy, the owner called me first thing in the morning to explain the situation. They started the next day and still completed the project in my timeline before Thanksgiving, and the flooring is beautiful.

Josh came over to help me with a few projects around the house. I needed some drywall work and painting done. He gave me a great price and was very professional throughout the job. I had him come back to do some travertine flooring in my children's bathroom and replace the wall tile around the bath tub. He was very thorough and cleaned up after the project was done so we would have never known he was even there doing work. I would definitely recommend Josh and Bare Renovation for any home improvement projects you have.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

A tough review to write.  A mix of good and not so good.  Some of it is not their fault, also.

In our case we needed to replace some damaged flooring (hardwood).  However, our precise hardwood isn't made anymore (or, rather, they changed it so even though it has the same name/number, it's different).  Nobody's fault there.  To the credit of Arizona Flooring, Robert (the owner, I think) helped find a close match.  It's the same wood species, and the color was very close.  But the texture is different.  It was either that or go with something completely different, so we opted for the "close as we're gonna get" choice.

The install didn't go as smoothly as it should have, in my opinion.  Obviously it is more difficult when there is furniture and baseboards already in place compared to coming in on a bare floor with no baseboards.  They tore out the old flooring, and then put in the new.  It seemed to me this crew wasn't as good as they should have been.  When they were done we could see some of the raw wood in the seams, implying the tongue-in-groove wasn't as tight as it should have been.  This is the tough bit because I can't be completely sure if that was their fault or if the wood itself just doesn't seat quite right.  However, their showroom sample didn't exhibit this problem, and neither did most of our floor when they were done, so I tend to think it was the installers.  They used a caulking material that also served as a stain to fill those gaps and (hopefully) color the wood.  

They did manage to do nearly the entire job without ripping out our baseboards (which was nice).  Kudos there.  Though we did end up with some dings and scratches in the paint.

Robert was very conscious of customer service.  So I have to give bonus points there.  He was concerned and responsive, doing his best to rectify any problems and make us happy.  That's a good sign.  As I type this we are awaiting "spare" boards (in case we need any repairs in the future).  His crew didn't leave us a box (and they were supposed to).

We did not try their tiling.  Tile is done by a different crew.  So we can't comment on that.  The install I would have to give 2 stars, but that may have just been the one crew.  Selection in the store was perhaps 4 stars (there was a LOT of wood to choose from).  Robert's concern for the customer is probably 5 stars.  Add it all up and I'd have to go with about 3.5 stars, if YELP would allow it.  I think I'll do 3 stars now, and if I have another experience (maybe for some tile we are thinking of doing) I can up it to 4 stars if it goes better.

I bought a house that was supposedly all redone. After a month I noticed the baseboards around the all tile shower were starting to show water staining. Well Oko from Imperial figured out that the installers had not installed the membrane under the tile correctly and got the pictures to prove it. Oko and Sal did an awesome job tearing out the old floor and lower wall, install concrete backing, replacing membrane and correctly forming base with great drainage. Lastly, they did a great job installing the tile I picked. Great customer service and price. Oko stands behind his work and is awesome !

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Hard Rock Tile and Stone did truly impressive work for me recently when they installed the tiles in my walk-in shower. I was pleased with the honesty and caring attitude of the owner, Blake Jolley.  He frequently checked in with me to be sure that I was satisfied at each step of the process.
Not only that, but I found their price to be reasonable,  their customer service excellent,  and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty.   I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage

I have been building/buying/selling commercial buildings for 30 years. The solution to mold that GPS offers me today - I only wish their technology had been available to me all those years ago. A REAL solution to mold? THANK YOU! THANK YOU! THANK YOU!!

After completely redoing the floors in 2 houses, I can only say that I'm ecstatic about the results. Kris is simply wonderful to work with and so patient! She always has a beautiful smile and a very calm demeanor even when I am changing the tiles at the last minute or the time frame. In the end it all turns out better than expected.

I highly recommend this company because not only do they have great products, they have the best team of designers and installers. All are extremely professional, knowledgeable, personable and friendly.

Kieth's team of tile installers is amazingly efficient, always on time and truly does superb work. Thank you to all for the fabulous job you have done in both homes.

Kris deserves so many kudos for her hard work, kindness and she always follows up wanting the customer to be the happiest possible even if it means to change the tiles or flooring materials within a short time period. Kris you are the best!

The prices are very competitive and the job always well done so don't hesitate to call Puckett's for all your flooring needs, they can get any tile or flooring you have seen somewhere else and they can match or beat the prices of the competition.

5 stars is not good enough I would give them a lot more if I could.

My gratitude to Kris for her unflinching upbeat mood even when I stress her out and her excellent work/advice! I couldn't have done it without you. It is such a pleasure to do a large project with your great expertise and taste. Thank you, thank you, thank you!

Again if you don't give them a call and try them you are missing out!

They came out for the estimate they were on time,  very friendly,  we liked them a lot and wanted to work with them. I followed up when they said that they'd have the estimate and no response. I reached out again,  no response. I stopped reaching out because if they couldn't respond to give me an estimate I just didn't feel they would be reliable with work being done. The sad thing was I really liked them and wanted to do business with them. They were very nice,  kind and had awesome creative ideas.

I was recently removing our old vanity and upon removing everything saw something that looked like black mold. Zona restoration was recommended to us and when we spoke to the they went over the process with best and worst case scenarios. By Friday Chris came to our house, explained what he was going to do, he was courteous and professional and even went as far as calling me when he came up to the door because of our "baby sleeping" sign so he wouldn't wake the baby. By Wednesday we had results and let us know what our options were. We will definitely use their service again and we recommend them!

HORRIBLE. I stopped in tried to get some information on cabinets. I wanted to understand what the materials were in the cabinets how its stacked up against a Home Depot cabinet etc. Just basically asking common sense questions. I personally dont know anything about cabinets Im trying to learn. The guy in the back right who was helping me was extremely aggressive on every question I asked kept saying I dont know this is just the way we do it. Umm ok buddy. If u dont I dont know either Im the customer. At the end he made a sacrastic comment and after an akward silence I just walked out. Stay away unless u want really bad service.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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