Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

Thank you so much to Preston and his little boy Bentley who stopped to help me with my flat tire on the side of the freeway. It was a very hot afternoon and I can't tell you how much I appreciate them taking time out of their day to help a stranger.

True gentleman and a stand up father showing his son how to change a tire and to help others. I will definitely being looking for my way to pay it forward.  thanks again!!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Communication was superb from start to finish! Very knowledgeable, answered all of our several questions very respectfully and patiently, and took pride in his work! He did an amazing job! Everyone that has come over since absolutely love our new downstairs tile! 10 star business!

This is a great company! Very professional and thorough. We worked with Brooke who was extremely helpful, professional, and friendly.

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

If you need new flooring you've got to go here. They have a large selection to look through. Doug and Andy will do everything they can to ensure customer service and satisfaction. I've been so impressed with the friendly and professional service. I had bids from all sorts of places, and as soon as Doug started to talk about carpet, I immediately knew this guy was well educated and passionate about flooring. He conveys his knowledge in a way that makes sense and helps the customer make choices that fit their needs and wants. I've learned that the flooring business is competitive, you can buy cheap from big box retailers who care little about you, you can buy expensive from places trying to run up their profits, or you can purchase smart and between the two from Doug and Andy and walk away feeling you did it right. You can't go wrong with these guys, and if a mistake happens, I bet they will go above and beyond to make it right.

Worked with Arizona Floors to install new countertops in kitchen and two bathrooms, and backsplash tile in kitchen.  Robert and his folks are excellent to work with and I appreciate his attention to customer satisfaction.  Workmanship on the installation was outstanding - could not have asked for a better looking result. Installers were prompt, professional and very friendly guys - a joy to have working in our home. Would not hesitate to contact Robert's folks again.

Outstanding service and very straightforward.  The 890 sq ft tile flooring work was completed to perfection.  Very pleased with the final product and competitively priced as well.  Oko is great to deal with.  I will certainly be back to work with him again in the future.  Thank you!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

We've had issues and delays with another cabinet company and then was recommended by a friend to come here. I will say our experience was amazing and Blake as well as their entire team was professional and fantastic overall. Our bathroom cabinets a and countertops turned out amazing and we are so happy. Thank you Blake and team for doing a great job with our family and home! Will definitely use again!

Thank you for sending a crew to repair the water damaged in the bathroom, kids bedroom and master bedroom, that was cause by a bathroom leak behind the vanity, a lot of drywall and laminated floorig was removed, the crew work very hard and quickly to set-up the proper equipment to get it dry fast. They did an excellent job.

I would not hesitate to recommend Global Prevention Services to family and friends.

Unfortunately being my first experience with new flooring, this turned out to be the most horendeous experience ever.  It took about two months for final completion, including all the return trips that had to be done.  First, the tiles were mislabeled so when the contractors came, they were the wrong one.  They had already torn up all the flooring, so this started with a one week backlog. Finally got started, contractors did not show up on a couple occasions, and i got no call until late in day. As i work, my son was the lead person to make sure all was going right. The ripped out the baseboards, as i was going to have these replaced, but they did not care how they came out, nails were left in, dry wall was ripped off the wall. Once they finished the job, which was now about 3 weeks of living in dust and dirt, and unfinished tiling, we went through and noticed that tiles were not flush around the room, meaning that corners were sticking up and that some tile was higher than others.  Also a number of them had hollow sounds, meaning not enough glue was put down. Started texting workers, and did not hear back. Had to contact Puckett's, who contact the GC, but he did not call back for days. Had to keep calling Puckett's to get in touch with them. Workers came out and tried to fix issues i had, had to remove some tile and put grout in places they missed.  Also, tile did not bump up to the wall in some areas.  Finally had Puckett's and the GC come out so I could show them what i was talking about.  Put blue tape on every issue i had, that believe me that covered a lot of area. GC was supposed to get in touch with me and set up appt to fix. Took about a week, never heard back. Finally called him again set up appt. for 3 weeks later. I took off of work to be there, but they could not come that day. Took another couple calls and times to finally get them there.  I could not take off again, so my son walked them through.  He said they did not fix all items, just what they thought they should.  So as of now, whatever is not right, it is what i have to live with.  Even though the sales person at Pucketts was helpful and tried to get things done, I cannot recommend this company.

Great company to work with for your home design and highly recommended. The owner is as nice as can be. The installs I had done were fast. Very affordable pricing. I had water damage in my home and as stressful as that was as well as dealing with insurance I figured also dealing with contractors would be a pain but this crew turned that around for me which was an unexpected surprise.

Zona Restoration is a life saver! Of course you hope you never need to use services like theirs, but it is sure nice knowing they are around just in case! A couple weeks ago I came home to find that the drywall covering my patio awning had collapsed and landed on the garden hose spigot, breaking the plumbing and causing a leak right at the wall. To stop the leak I had to turn off the water to the entire house. I called Zona Restoration and they sent a plumber out at 8:30 at night to stop the leak so I could have running water that night. The next day they came back and completely repaired the hose spigot, and even gave me estimates for several other repairs I wanted done to my house. This company is extremely respectful, on time, and efficient. I highly recommend them to anyone who is in need of emergency help!

My boyfriend and I came here because we need a new bathroom vanity due to a flood. Upon walking in we were barley greeted with a shameful hello. There were three men all sitting at computers, not one of them got up or asked us what we were looking for. After walking around the small show room we were asked if we needed anything at which point I asked if they had any thing l could look at for bathroom cabinets. The man that stayed seated pointed to one wall with doors and pointed to the other side of the room and said those were the doors with raised panels and said nothing else. I decided I would leave since customer service doesn't seem to be a priority at this business. Would never step foot in this place again. I would rather overspend at Home depot or Lowes than give this place my money or business.

Despite what others say, please do your homework first.  This guy (Mike HRafi/Michael HRafi is a true con artist and will lie, cheat and steal.  I first purchased carpet from him and he did a good job.  I then hired him for another job and he outright took my money and said that the contractor he hired went bankrupt, only to find he never hired a contractor, and manufactured and altered receipts.  I am warning you, he is not a nice person.  He comes across as a caring, concerned and savvy business person; he is nothing short of a con artist.  You can call me if you like to get more information.  My number is 281.300.8282. I just don't want you to get scammed like he scammed me.

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