Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Communication was superb from start to finish! Very knowledgeable, answered all of our several questions very respectfully and patiently, and took pride in his work! He did an amazing job! Everyone that has come over since absolutely love our new downstairs tile! 10 star business!

We had FCI (Floor Covering International) come in and do the whole downstairs flooring and we are so pleased with the service, professionalism and price we received from them. it was a big job of removing the old tile and installing new tile and the were so careful and detailed to close off the area to minimize the dust and even after they did the tile install,  had a company and clean and dust the whole down stairs.. very very happy with FCI... THANK YOU

Josh came over to help me with a few projects around the house. I needed some drywall work and painting done. He gave me a great price and was very professional throughout the job. I had him come back to do some travertine flooring in my children's bathroom and replace the wall tile around the bath tub. He was very thorough and cleaned up after the project was done so we would have never known he was even there doing work. I would definitely recommend Josh and Bare Renovation for any home improvement projects you have.

I had travertine installed throughout my home the week after Christmas. I was impressed from the moment I walked into the Custom Floor Covering showroom. Andy took the time to educate me about stone flooring; Doug came a few days later to give me an estimate; and a few days after that, the work began. I was very fortunate to have Charlie do the installation because he is a master craftsman. The end result is beautiful!

We went here to pick out some tile and get a quote for a backsplash installation for our kitchen.  When we arrived the only people inside was a lady and her two kids who appeared to be hired to clean up the store.   After ten minutes of waiting for someone to come out and help us, we walked to the back of the store to find the woman working coming from outside in the back of the building.  Once the woman did come in, we explained what we were looking for and asked her if she could show us some tiles and give us a quote, she had no idea where the color of tiles we wanted were found, she appeared unorganized, confused and uninterested in helping us.  She suggested that we email her and she would put together a quote.  We emailed her all the information and she did not respond to any of our emails.  This place deserves no stars, they are unorganized, unprofessional and have terrible customer service. Avoid this place!!!!

I bought a house that was supposedly all redone. After a month I noticed the baseboards around the all tile shower were starting to show water staining. Well Oko from Imperial figured out that the installers had not installed the membrane under the tile correctly and got the pictures to prove it. Oko and Sal did an awesome job tearing out the old floor and lower wall, install concrete backing, replacing membrane and correctly forming base with great drainage. Lastly, they did a great job installing the tile I picked. Great customer service and price. Oko stands behind his work and is awesome !

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Hard Rock Tile and Stone did truly impressive work for me recently when they installed the tiles in my walk-in shower. I was pleased with the honesty and caring attitude of the owner, Blake Jolley.  He frequently checked in with me to be sure that I was satisfied at each step of the process.
Not only that, but I found their price to be reasonable,  their customer service excellent,  and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty.   I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage

Reliable, professional, and honest. It's such a relief to find a company who works with different trades and things are done professionally - folks are communicative, punctual, clean, friendly. Such a rarity!

We used Scott Burhorn at Puckett's Flooring back in December 2019 for both our tile floor and the carpet.  Both teams were absolutely phenomenal!  They were very kind and positive and hard working.  The tile floor and the carpet came out looking perfect. They cleaned up daily from the tile demo to the laying of the tile and the carpet. They were very competitive in their pricing.  We would gladly recommend them!!

Two weeks before my scheduled moving date, I couldn't get hold of the cabinet guy that I was going to place the order with. Based on yelp reviews, I decided to call Pelleco to see if they have something that'll fit my price range and also if they'll do a small job like mine. I only needed vanity cabinets for my two bathrooms.

I was given some options over the phone that would fit my needs and my budget,  so I decided to stop by and check out the cabinets. The quality of the cabinets are very impressive and they're of much better quality compared to  the other stores that I've checked out.

Sam and Sara were super helpful in helping me with the design and they're very straightforward with their pricing. We got everything straighten out in 2 days and I was able to get my cabinets and the countertop installed within 4 days after placing the order.

Everything was delivered and installed on schedule and the entire process went smoothly. The installers did a great job and they made sure everything's clean after they're done with the work.

I am really happy with the entire process and the outcome. My friends are all impressed with how fast the cabinets and the countertop were in, as well as the quality of them. I'd definitely recommend them to anyone who is looking into redoing the cabinets or countertops.

I am in the middle of purchasing a home that a previous buyer has backed out of due to mold. Knowing nothing about mold remediation of, I contacted Shane LaCour. I sent over the previous buyer's lab reports of the mold and Shane had these report reviewed by the techs. He was incredibly helpful and guided me with options to safely contain the mold issues. I will be purchasing this home and using Zona Restoration to rid this home of mold. Thank you!

My boyfriend and I came here because we need a new bathroom vanity due to a flood. Upon walking in we were barley greeted with a shameful hello. There were three men all sitting at computers, not one of them got up or asked us what we were looking for. After walking around the small show room we were asked if we needed anything at which point I asked if they had any thing l could look at for bathroom cabinets. The man that stayed seated pointed to one wall with doors and pointed to the other side of the room and said those were the doors with raised panels and said nothing else. I decided I would leave since customer service doesn't seem to be a priority at this business. Would never step foot in this place again. I would rather overspend at Home depot or Lowes than give this place my money or business.

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php