Best Flooring Contractors in Arizona
Flooring Contractor
WOMEN BEWARE
Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.
1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.
To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.
Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!
http://www.cmillworks.com
Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.
1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.
To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.
Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!
2122 W Lone Cactus Dr Ste 7 Phoenix, AZ 85027
Flooring Contractor
My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!
http://www.GroundControlFloori…
19836 N 37th Ave Glendale, AZ 85308
Flooring Contractor
I had this company come do laminate flooring, base boards and door mouldings at our house. They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.
http://www.dpsflooring.net
741 E Sack Dr Phoenix, AZ 85024
Flooring Contractor
When Frank stepped foot in my house I had 3 functional bathrooms; when Frank left, I had two. I had 4 livable bedrooms, and because of Frank Magallon, I now have 3. I hired Giovanni Custom Flooring in June of 2016 to remodel my guest bathroom, tile my office, and remodel my Son's bathroom. I have lost a total of $13,950 and Frank Magallon has destroyed my house.
During Frank's time on the job, he would often text me asking for additional money. The written contract we agreed upon only requested 50% upfront, and 50% upon completion. When I mentioned this to him, Frank stated the things he had left to do were minimal and could be completed quickly. Because Frank was a friend of a friend, I thought I could trust him.
Prior to Frank walking off the job, we discussed him remodeling my master bathroom and bedroom. In October of 2016, Frank asked if he could get started on that project as well. Even though I was reluctant because the first 3 tasks had not been completed, I agreed because I was eager to get everything done and paid Frank $7250 (50% deposit) up front. In November of 2016 Frank asked for an additional $3000. I became increasingly concerned and asked Frank for an itemized receipt as to what my money had been spent on thus far, and an explanation for the additional $3k as his initial contract only required 50% up front, and 50% upon completion. Frank told me, me asking for an itemized invoice was making it too hard for him to do his job and he would not commence work until he had the 3k in hand. After 5 different escalated conversations and multiple text messages, Frank finally produced an itemized invoice. Not only was Frank re-charging me for things he asked me to go out and purchase prior (i.e. paint), but each task on the invoice was highly inflated. When questioned, Frank refused to explain.
MOST IMPORTANTLY: During this process, Frank advised it was ok for me to move back into my bedroom after he claimed to complete THE WORST version of a stained concrete floor. While sleeping in my room I would wake up nauseous, short of breath, and have TERRIBLE migraines. After Frank walked off the job, I had my house inspected and it was discovered that the open sewer and plumbing pipes Frank left open and exposed, were leaking METHANE GAS throughout my bedroom and bathroom. I was told I could have suffocated in my sleep from methane gas exposure.
I could write a book on this TERRIBLE experience Giovanni Custom Flooring and Renovation put me through. Aside from being a crook and almost killing me, below are a few of the other things I experienced.
1. My office that Frank was paid to tile, still has carpet in it.
2. October 7th, 2016- Frank tries to cut corners any where he can. Instead of using a dumpster for trash, Frank left old, rolled up carpet and a bathtub propped up against my backyard fence. My dog used this as a step, jumped over of my backyard fence and was found dead the next morning across the street from my house.
3. Frank contracted an electrician to add remote control, color changing lights in my master bathroom. I paid an additional $700 for this work to
be completed and have NEVER seen a remote control or even a light bulb! I have called this same electrician back and he is now trying to charge me $580 to finish what I ALREADY paid $700 for!
4. The white subway tiled bathroom Frank has displayed above is my bathroom. The picture fails to display the exposed electrical outlets, unset toilet, open vent with no vent cover, and sloppy paint job. The shower glass expense was conveniently left off of the original invoice and Frank tried to collect an additional $600 for the glass after all was said and done. This bathroom has a terrible smell coming from shower. This smell that not there before Giovanni Custom Flooring demo'd the bathroom. When I mentioned the smell to Frank, he refused to take accountability and claimed he couldn't smell a thing however, everyone else that enters my bathroom can. The estimates I've received from new plumbers to get rid of this smell range from $4k-5k.
5. In July of 2016 I told Frank I was also going to need to fix the warped, sun damaged siding on the front of my house. Frank contracted a guy to stucco my house ($2150). During this process, they detached electrical outlet covers, storm gutters, my doorbell and outdoor window shutters and NEVER put them back. My doorbell was later found in the grass in my front yard.
6. My hall bathroom mirror, tools, and cabinets that were removed from the bathrooms Frank demo'd disappeared. I wasn't even given the option to keep them. Not sure if they were thrown away or if he decided to keep them for himself.
I am a single woman who works in the mortgage industry and know nothing about construction. Frank took advantage of that. I would not recommend this man or his company to my worst enemy. I am currently working with the Registrar of Contractors to recover what I lost.
http://www.customflooringaz.co…
During Frank's time on the job, he would often text me asking for additional money. The written contract we agreed upon only requested 50% upfront, and 50% upon completion. When I mentioned this to him, Frank stated the things he had left to do were minimal and could be completed quickly. Because Frank was a friend of a friend, I thought I could trust him.
Prior to Frank walking off the job, we discussed him remodeling my master bathroom and bedroom. In October of 2016, Frank asked if he could get started on that project as well. Even though I was reluctant because the first 3 tasks had not been completed, I agreed because I was eager to get everything done and paid Frank $7250 (50% deposit) up front. In November of 2016 Frank asked for an additional $3000. I became increasingly concerned and asked Frank for an itemized receipt as to what my money had been spent on thus far, and an explanation for the additional $3k as his initial contract only required 50% up front, and 50% upon completion. Frank told me, me asking for an itemized invoice was making it too hard for him to do his job and he would not commence work until he had the 3k in hand. After 5 different escalated conversations and multiple text messages, Frank finally produced an itemized invoice. Not only was Frank re-charging me for things he asked me to go out and purchase prior (i.e. paint), but each task on the invoice was highly inflated. When questioned, Frank refused to explain.
MOST IMPORTANTLY: During this process, Frank advised it was ok for me to move back into my bedroom after he claimed to complete THE WORST version of a stained concrete floor. While sleeping in my room I would wake up nauseous, short of breath, and have TERRIBLE migraines. After Frank walked off the job, I had my house inspected and it was discovered that the open sewer and plumbing pipes Frank left open and exposed, were leaking METHANE GAS throughout my bedroom and bathroom. I was told I could have suffocated in my sleep from methane gas exposure.
I could write a book on this TERRIBLE experience Giovanni Custom Flooring and Renovation put me through. Aside from being a crook and almost killing me, below are a few of the other things I experienced.
1. My office that Frank was paid to tile, still has carpet in it.
2. October 7th, 2016- Frank tries to cut corners any where he can. Instead of using a dumpster for trash, Frank left old, rolled up carpet and a bathtub propped up against my backyard fence. My dog used this as a step, jumped over of my backyard fence and was found dead the next morning across the street from my house.
3. Frank contracted an electrician to add remote control, color changing lights in my master bathroom. I paid an additional $700 for this work to
be completed and have NEVER seen a remote control or even a light bulb! I have called this same electrician back and he is now trying to charge me $580 to finish what I ALREADY paid $700 for!
4. The white subway tiled bathroom Frank has displayed above is my bathroom. The picture fails to display the exposed electrical outlets, unset toilet, open vent with no vent cover, and sloppy paint job. The shower glass expense was conveniently left off of the original invoice and Frank tried to collect an additional $600 for the glass after all was said and done. This bathroom has a terrible smell coming from shower. This smell that not there before Giovanni Custom Flooring demo'd the bathroom. When I mentioned the smell to Frank, he refused to take accountability and claimed he couldn't smell a thing however, everyone else that enters my bathroom can. The estimates I've received from new plumbers to get rid of this smell range from $4k-5k.
5. In July of 2016 I told Frank I was also going to need to fix the warped, sun damaged siding on the front of my house. Frank contracted a guy to stucco my house ($2150). During this process, they detached electrical outlet covers, storm gutters, my doorbell and outdoor window shutters and NEVER put them back. My doorbell was later found in the grass in my front yard.
6. My hall bathroom mirror, tools, and cabinets that were removed from the bathrooms Frank demo'd disappeared. I wasn't even given the option to keep them. Not sure if they were thrown away or if he decided to keep them for himself.
I am a single woman who works in the mortgage industry and know nothing about construction. Frank took advantage of that. I would not recommend this man or his company to my worst enemy. I am currently working with the Registrar of Contractors to recover what I lost.
Maricopa, AZ 85138
Flooring Contractor
We called around to several different floor installers and received a number of quotes before deciding to go with Floor Covering International. Prior to settling on FCI some other installers had changed quotes on us multiple times for no justifiable reasons. FCI was able to start the installation sooner then everyone else and the installers where a friendly bunch of guys. One of the installers is a budding Pavarotti because he was singing while installing our tile. We fed our installers and kept them hydrated with sodas. The final result is very good and we are quite happy to have a smart looking backsplash in the kitchen. The previous backsplash installer was a handyman from Thumbtack and it was a complete disaster. FCI also installed plank porcelain tile in our front room and tied it into to the rest of our existing flooring perfectly. Looking forward to future projects with FCI.
https://chandler.floorcovering…
929 N Val Vista Dr Ste 111 Gilbert, AZ 85234
Flooring Contractor
We hired Josh and team to install flooring to match our main areas and extend into the bedrooms. In our view the price was fair, and the work done was on time and executed very well. It is fairly rare that a contractor shows up on time, stays on budget and finishes on time. In our case the work was done faster than we anticipated, which is a great bonus.
We are glad we used Bare Renovation.
http://Www.azbarerenovation.co…
We are glad we used Bare Renovation.
7044 W Sunnyside Dr Peoria, AZ 85345
Flooring Contractor
I've had these guys do tile work in our rental house, Payson house and Valley house. I've been happy with all the work done The Payson house had some exceptional challenges and the results were perfect. Good group of guys, I would recommend them.
http://www.customfloorsaz.com
15421 N Cave Creek Rd Phoenix, AZ 85032
Flooring Contractor
We've ordered flooring thorough Arizona Floors 3 times now and have been very happy with our experience each time. David has helped us each time and he's very knowledgeable and on top of things. This last time especially, he went above and beyond to really help us and go out of his way to make the process easy for us. Would definitely recommend going here!
http://www.arizonafloorsonline…
1801 E Indian School Rd Phoenix, AZ 85016
Flooring Contractor
Outstanding service and very straightforward. The 890 sq ft tile flooring work was completed to perfection. Very pleased with the final product and competitively priced as well. Oko is great to deal with. I will certainly be back to work with him again in the future. Thank you!
Phoenix, AZ
Flooring Contractor
That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you
Thank you
Phoenix, AZ
Flooring Contractor
Hard Rock Tile and Stone did truly impressive work for me recently when they installed the tiles in my walk-in shower. I was pleased with the honesty and caring attitude of the owner, Blake Jolley. He frequently checked in with me to be sure that I was satisfied at each step of the process.
Not only that, but I found their price to be reasonable, their customer service excellent, and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty. I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage
https://www.hardrocktileaz.com
Not only that, but I found their price to be reasonable, their customer service excellent, and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty. I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage
1614 W Bell Rd Phoenix, AZ 85023
Flooring Contractor
I would recommend GPS for all of your remediation needs!
What started as a roof leak, ended in a hole in our bedroom ceiling and a long battle with the HOA and Insurance company on who was going to fix it. The one shining star through the whole process was working with Global Prevention Services! Michael and his team helped to ease my anxieties, making phone calls to whomever was necessary in order to get the job done. I fully believe they went above and beyond what any other company would've done to make sure we were taken care of!
All that being said, I'd be remiss if I didn't mention the actual work. You would never be able to tell that there had ever been a problem. Flawless.
As far as what other reviewers were saying, we did get multiple quotes and GPS was aligned with what other companies were quoting.
Thank you again GPS, you were the silver lining throughout all of this!
http://nomold.com/
What started as a roof leak, ended in a hole in our bedroom ceiling and a long battle with the HOA and Insurance company on who was going to fix it. The one shining star through the whole process was working with Global Prevention Services! Michael and his team helped to ease my anxieties, making phone calls to whomever was necessary in order to get the job done. I fully believe they went above and beyond what any other company would've done to make sure we were taken care of!
All that being said, I'd be remiss if I didn't mention the actual work. You would never be able to tell that there had ever been a problem. Flawless.
As far as what other reviewers were saying, we did get multiple quotes and GPS was aligned with what other companies were quoting.
Thank you again GPS, you were the silver lining throughout all of this!
7762 E Gray Rd Ste 400 Scottsdale, AZ 85260
Flooring Contractor
So I am stunned this place has five star reviews. We called another company to do an estimate, and they sent Ray out to us. He in turn told us about Puckett's and said they could do the job for a little cheaper so of course we said yes. Not only did they send one poor man out to do a large tile job but they assured both me and their employee that the job could be done in three days (he called after I said something). The man who was very professional and helpful stayed late into the night to chip up all our tiles just so he could keep the timeline.
Once the tile was done, it looked gorgeous. My husband waited around till 10 am on the day of our carpet install and when we called asking where the team was they said that they didn't have us scheduled. I called shenanigans and asked to speak to Ted who i was told was the owner. He bumbled about on the phone saying that they could do Friday which was unacceptable due to our jobs and the fact that we had been promised a three day turn around. Once I asked for a discount on the price all of a sudden a very capable team of four men came to my house with my new carpet. The job was done efficiently enough accept that I had to call them back after stepping on a nail that wasn't covered correctly (ouch) but it was fixed quickly enough. The workers are great but Ted and Ray left a lot to be desired. I wouldn't be putting up much of a fuss accept that I was told multiple times by both that it was a three day job, just admitting we got lost in the shuffle instead of hemming and hawing would have gotten them at least three stars but I had to get pissy and ask for my money back to get any sort of positive action.
http://www.puckettsflooring.co…
Once the tile was done, it looked gorgeous. My husband waited around till 10 am on the day of our carpet install and when we called asking where the team was they said that they didn't have us scheduled. I called shenanigans and asked to speak to Ted who i was told was the owner. He bumbled about on the phone saying that they could do Friday which was unacceptable due to our jobs and the fact that we had been promised a three day turn around. Once I asked for a discount on the price all of a sudden a very capable team of four men came to my house with my new carpet. The job was done efficiently enough accept that I had to call them back after stepping on a nail that wasn't covered correctly (ouch) but it was fixed quickly enough. The workers are great but Ted and Ray left a lot to be desired. I wouldn't be putting up much of a fuss accept that I was told multiple times by both that it was a three day job, just admitting we got lost in the shuffle instead of hemming and hawing would have gotten them at least three stars but I had to get pissy and ask for my money back to get any sort of positive action.
8057 S Priest Dr Tempe, AZ 85284
Flooring Contractor
We used Pelleco Home Design for a kitchen redesign / renovation, as well as laundry room and floor renovations. Sam was very involved throughout the design and build process. He was very responsive and kept me updated on who was coming to work and when.
Pricing was very competitive and I really liked that they wanted to avoid change requests as much as I did. Even when unexpected challenges arose, he kept his word and there were zero change requests. We have worked with other contractors in the past where every little thing was a separately charged piece of work... and that of course extended the timeline for those projects.
We were back in our new kitchen within 5 weeks! All of our neighbors commented on how quickly our project was progressing. We love our new kitchen and we loved working with Sam and the Pelleco team!
http://www.pellecohd.com
Pricing was very competitive and I really liked that they wanted to avoid change requests as much as I did. Even when unexpected challenges arose, he kept his word and there were zero change requests. We have worked with other contractors in the past where every little thing was a separately charged piece of work... and that of course extended the timeline for those projects.
We were back in our new kitchen within 5 weeks! All of our neighbors commented on how quickly our project was progressing. We love our new kitchen and we loved working with Sam and the Pelleco team!
Phoenix, AZ
Flooring Contractor
Aaron and his team are AMAZING. I had my shower handle break leaving my water in the on position. I either had to leave my shower running wasting water, or turn off the water running to my entire house. (Both terrible options and seemed like it was going to be the biggest headache for me)
I called Zona Restoration and they had Gabe out to me on a Saturday nonetheless, within 2 hours!!!! He was so kind and was done within 30 minutes. If you are thinking about calling Zona Restoration you won't regret it! 10/10 recommend!
https://www.zonarestoration.co…
I called Zona Restoration and they had Gabe out to me on a Saturday nonetheless, within 2 hours!!!! He was so kind and was done within 30 minutes. If you are thinking about calling Zona Restoration you won't regret it! 10/10 recommend!
1724 W 10th Pl Ste 1 Tempe, AZ 85281
Flooring Contractor
BUYER BEWARE!
do NOT buy your cabinets from any of the Cabinet to go locations. They might be inexpensive but it's not worth it, and that's IF you actually GET your cabinets! Do yourself a favor and go to glassdoor.com and read the reviews of what their own employees say about this company. Then go to the better business bureaus' site and read those reviews. They are all exactly what I've experienced.
I ordered my cabinets in May and here it is almost September and I am missing one last cabinet. no one will tell me where it is or when it's coming. To make matters worse, I can't finish my kitchen without it and I already started the install because they told me my cabinets were going to be in, in July. They were SUPPOSED to be here in June. They said 4-8 weeks. I ordered them on Memorial day and well, it's almost labor day.
The store will not call me back, even when they promise too. I send emails, they've never responded to one email. I sent an email to their corporate store and got an email back apologizing but no resolution and no follow through.
They've really screwed me and left me in a hard place. to make matters worse the cabinets are finished with lacquer not paint so I can't match the color exactly. Would you want one mismatched cabinet in your kitchen?? I don't either.
they are not a member of the BBB..... i should have done my research first. lesson learned and now I'm screwed.
I've made 4 trips to this store and have traveled over 400 miles trying to pick up cabinets that I already paid for.
disgusted,
Melissa
do NOT buy your cabinets from any of the Cabinet to go locations. They might be inexpensive but it's not worth it, and that's IF you actually GET your cabinets! Do yourself a favor and go to glassdoor.com and read the reviews of what their own employees say about this company. Then go to the better business bureaus' site and read those reviews. They are all exactly what I've experienced.
I ordered my cabinets in May and here it is almost September and I am missing one last cabinet. no one will tell me where it is or when it's coming. To make matters worse, I can't finish my kitchen without it and I already started the install because they told me my cabinets were going to be in, in July. They were SUPPOSED to be here in June. They said 4-8 weeks. I ordered them on Memorial day and well, it's almost labor day.
The store will not call me back, even when they promise too. I send emails, they've never responded to one email. I sent an email to their corporate store and got an email back apologizing but no resolution and no follow through.
They've really screwed me and left me in a hard place. to make matters worse the cabinets are finished with lacquer not paint so I can't match the color exactly. Would you want one mismatched cabinet in your kitchen?? I don't either.
they are not a member of the BBB..... i should have done my research first. lesson learned and now I'm screwed.
I've made 4 trips to this store and have traveled over 400 miles trying to pick up cabinets that I already paid for.
disgusted,
Melissa
939 W Camelback Rd Phoenix, AZ 85013
Flooring Contractor
Fraud, criminals, liars, theft, are the words that come to mind when writing about this company. Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show. I will be suing this company and I am sure I will win. I hope whoever reads this post is smart enough to adhere to my advice. Save yourself the TROUBLE!!!
http://www.ctwflooringdiscount…
2235 N 35th Ave Phoenix, AZ 85009
Flooring Contractor
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Scottsdale, AZ 85254
Flooring Contractor
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665 N Cactus Rd Apache Junction, AZ 85119
Flooring Contractor
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Phoenix, AZ 85037