Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

We had Ground Control come in and grind down and polish our concrete floors. They did an amazing job and their communication was superb! We will be using them again in the near future for some more floor work. Thank you!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I asked the owner of Giovanni's to come over and help me install 3 tiles for me after floor was ripped up from the plumbing job. he came over, did a stellar job and then didn't charge me a dime. This job took him about 1.5 hours and I knew he was super busy. I was shocked when he refused payment. Obviously the owner knows the rule of "Giver's Gain"  and the law of reciprocity - This isn't a "free" flooring company yet that kind of integrity will go a LONG way in my book. He was very communicative, and very professional. didn't leave a single piece of dirt in my house after going in and out. I have no reason not to give Giovanni's a 5-Star. I'm telling everyone about Giovanni's

We used Floor Coverings International Chandler Gilbert to redo the flooring in our entire house and also artificial turf in our back yard.  Our sales rep was full of energy and very enjoyable.  We spent about 3 hours together. She measured the house, backyard and showed us lots of products.  I loved the entire process.  After selecting, we did need to wait 2 weeks for the install of the grass and about 2 1/2 weeks for the flooring.  That was the only issue in the entire process.  The crew for the backyard came in, ripped out the old ugly grass and rock and installed the fake grass.  It looks fantastic and I'm so happy.  What made me happiest was the flooring.  We installed new carpet and tile throughout the house.  The installers were fantastic and the job just makes the house look like new.  We had a punch list to go through.  We are quite detailed and the owner came over, took our concerns and finished the entire list prior to asking us for final payment.  I'm thrilled with the entire project and will be recommending them to our friends. The attention to detail, care for our home and professionalism was top notch.

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly.
The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements.  With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding.

A tough review to write.  A mix of good and not so good.  Some of it is not their fault, also.

In our case we needed to replace some damaged flooring (hardwood).  However, our precise hardwood isn't made anymore (or, rather, they changed it so even though it has the same name/number, it's different).  Nobody's fault there.  To the credit of Arizona Flooring, Robert (the owner, I think) helped find a close match.  It's the same wood species, and the color was very close.  But the texture is different.  It was either that or go with something completely different, so we opted for the "close as we're gonna get" choice.

The install didn't go as smoothly as it should have, in my opinion.  Obviously it is more difficult when there is furniture and baseboards already in place compared to coming in on a bare floor with no baseboards.  They tore out the old flooring, and then put in the new.  It seemed to me this crew wasn't as good as they should have been.  When they were done we could see some of the raw wood in the seams, implying the tongue-in-groove wasn't as tight as it should have been.  This is the tough bit because I can't be completely sure if that was their fault or if the wood itself just doesn't seat quite right.  However, their showroom sample didn't exhibit this problem, and neither did most of our floor when they were done, so I tend to think it was the installers.  They used a caulking material that also served as a stain to fill those gaps and (hopefully) color the wood.  

They did manage to do nearly the entire job without ripping out our baseboards (which was nice).  Kudos there.  Though we did end up with some dings and scratches in the paint.

Robert was very conscious of customer service.  So I have to give bonus points there.  He was concerned and responsive, doing his best to rectify any problems and make us happy.  That's a good sign.  As I type this we are awaiting "spare" boards (in case we need any repairs in the future).  His crew didn't leave us a box (and they were supposed to).

We did not try their tiling.  Tile is done by a different crew.  So we can't comment on that.  The install I would have to give 2 stars, but that may have just been the one crew.  Selection in the store was perhaps 4 stars (there was a LOT of wood to choose from).  Robert's concern for the customer is probably 5 stars.  Add it all up and I'd have to go with about 3.5 stars, if YELP would allow it.  I think I'll do 3 stars now, and if I have another experience (maybe for some tile we are thinking of doing) I can up it to 4 stars if it goes better.

Oko and Sal did our backsplash and did it perfectly. They even uncovered an earlier flaw and took steps to address that. They worked efficiently and finished on time. Upon a follow-up involving a cracked tile, Oko came back on the next day and expertly repaired it. Their results were flawless and they were willing to deal too. We're saving his card for future tile projects. Highly recommended.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

The owner Greg was so awesome to deal with! We've had so many issues with contractors lacking integrity - Greg was the opposite! Returned all our calls, his crews showed up when they were supposed to and work performed was excellent! Jesus and Milton (tilers) were incredible!!! They made suggestions, asked proactively how we wanted to handle the inevitable challenges that arise in a project of this scale and their attention to detail/resultant work was of the highest quality. Greg and team rebuilt our shower, did the floor tiling and our granite for our vanity.

I couldn't be happier with my new shower renovation by Global Prevention Services! I appreciate their attention to detail, professionalism and courtesy. I would definitely recommend GPS to anyone who is looking for a painless remodeling experience!

OK.... how this business doesn't have a million 5 star  reviews is unbeknownst to me.

I had ceramic tile and carpet throughout my home and I really wanted hardwood but I didn't want to do the work to maintain it. So i search and search on line and finally found the brand and style of tile that i wanted. I actually went to a different tile store down the street from these guys and on the way back decided to stop in.

Well... I was greeted by Kris who was very professional, asked what we were interested in but definitely was not salesy. She gave us a free sample and her card so we  could try it out in our home and some very rough estimates of how much things would cost. She offered to come out and do a free estimate and I accepted.  I did some more window shopping and found an even better version of the tile that I wanted so when she came to do the estimate (on time I might add) I asked if she could get that tile and she said no problem.

She was VERY patient with me because we should've started the work in March and I kept pushing it out and we finally started at the beginning of  May. But the entire time, she was completely understanding and not pushing to close the deal.

Now, because I have tile that looks like wood I wanted to get the smallest grout line possible,1/16 of an inch, I was VERY nervous about their ability to get it done right but at some point I needed to bite the bullet. Turns out I was nervous for no reason at all.

My floors came out ABSOLUTELY amazing. Like better than I could imagine. My floors look like they could be featured on Houzz.com lol.  They sent a VERY professional crew to our home, they showed up on time, explained what they were doing every step of the way, cleaned up at the end of their work day, even worked on Saturdays. It was all around a WONDERFUL experience. Carlos and his crew and PHENOMENAL! You're lucky if you are able to get those guys to do your install.

If you are thinking about getting any flooring done, do yourself a favor and call and ask for Kris. You definitely won't regret it.

Pelleco home, came and did a fantastic job on a small project I had despite how busy he was he made time to do the job that same week. He communicated effectively "the most important to me "  great prices and all around good people. When our next project comes I will be asking them to come for that project.

Due to a leaky faucet, we had a large puddle of water that had accumulated on our kitchen floor overnight.  We had Zona come out to assess any leakage into the floor underneath.  Every single crew member they sent out to complete the job was extremely professional, polite, knowledgeable, and respectful.  It took several visits to complete.  i cannot say enough how impressed i was with this company and the work they did, especially in light of the existence of so many inept/rude/unqualified companies out there these days!  From A to Z, they made it easy for us, and we completely trusted them.  Like i said, everyone i came in contact with was wonderful!:  Thomas, Nate, Virgil, Spencer, Shane, Shelby,....you know who you are!  Thank you!  (hope i remembered everyone's name, i may have missed 1 or 2 :)

Here is an UPDATE!! It is now 2022 and this location has NEVER CONTACTED ME and they have all my information, when I contacted the store I was informed that IC no longer is there so I guess I will never see my REFUND!! This is the most rudest company I ever went into, they lie right to your face and then they have no customer service at all!! Stay far away from this company for any reason!!! They are thief's!!!!

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

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