Best Flooring Contractors in Arizona

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I asked the owner of Giovanni's to come over and help me install 3 tiles for me after floor was ripped up from the plumbing job. he came over, did a stellar job and then didn't charge me a dime. This job took him about 1.5 hours and I knew he was super busy. I was shocked when he refused payment. Obviously the owner knows the rule of "Giver's Gain"  and the law of reciprocity - This isn't a "free" flooring company yet that kind of integrity will go a LONG way in my book. He was very communicative, and very professional. didn't leave a single piece of dirt in my house after going in and out. I have no reason not to give Giovanni's a 5-Star. I'm telling everyone about Giovanni's

We used Floor Coverings International Chandler Gilbert to redo the flooring in our entire house and also artificial turf in our back yard.  Our sales rep was full of energy and very enjoyable.  We spent about 3 hours together. She measured the house, backyard and showed us lots of products.  I loved the entire process.  After selecting, we did need to wait 2 weeks for the install of the grass and about 2 1/2 weeks for the flooring.  That was the only issue in the entire process.  The crew for the backyard came in, ripped out the old ugly grass and rock and installed the fake grass.  It looks fantastic and I'm so happy.  What made me happiest was the flooring.  We installed new carpet and tile throughout the house.  The installers were fantastic and the job just makes the house look like new.  We had a punch list to go through.  We are quite detailed and the owner came over, took our concerns and finished the entire list prior to asking us for final payment.  I'm thrilled with the entire project and will be recommending them to our friends. The attention to detail, care for our home and professionalism was top notch.

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

I had them I install patio carpet in April and I am still waiting for them to come and finish the job. It was all wrinkled and I have been promised an adjustment for months.  Phone calls, emails galore and no action.  I will never use this company again.

After contacting them they called to set up a quote within the hour. Lisa showed up measured and got the name of the tile we wanted. A few days later she emailed a quote since we could get the tile cheaper at AZ Floor and Decor we bought the tile from them and AZ Floors did the install. The install cost was a little higher than I wanted to be but after reading their reviews I thought you have to spend money to get quality work plus we were having a lot of ceramic tile and some carpet torn out. Original quote was 5 days total, 3 for demo 2 for laying the tile. Supposed to start on a monday got a call from sales person that they cant start till tuesday, ok no big deal. Start Tuesday with demoing the tile, it took them all day to remove just the tile, not sure if this is on par or not. Next day we were not there as they continued to work so no clue when they showed up to work but when I got off work I got there around 2 and they had grind down about 10 sqft of the thin set. Which they were having problems with my breakers tripping but if its not working why continue to try it move on to something else. They only started ripping up the carpet when I mentioned it. Next day again no clue when they got there but they were able to keep a breaker not sure what was going on there. They got about 1/3 of the thin set up and jack hammered some of the other but not completely flat. Friday got a call from the sales person telling us they would be charging us for an extra day due to the thin set taking so long..... yeah not too happy about that but work continued as they finished grinding the thin set. Saturday it was ready for tile install they did finish laying tile in one of the kids room and cut tile for the next room. Monday comes and they showed up early finish laying tile in two of the four bedrooms so three bedrooms have tile in them if you are counting at home, oh and they left before 1. I ask them to start grouting the next day of what they got installed so I can put my kids' rooms back together. Tuesday they grout and me and my wife go into the store to talk about whats going on. Our sales person wasnt there so I talk to someone else. After asking when our floors would be done the person we talked to asked how long have they been working and when we would be moving in. After I told her it had already been a week and we were living there her face changed and said ok wow yeah I will have your sales person call you. We get home and the lead guy working on the tile tells me they would be bringing in another set of guys to get this done. Later that night we get a passive aggressive text from the sales person basically stating that they had run into problems with our house and we need to be patient, ok maybe it wasnt passive aggressive but thats how i took it, but they continued to work and the floors finally got done that Thursday with the extra crew. So 5 days of work turned into 9 days and we paid for them to move our furniture and move it back after, they moved the couches and entertainment center they asked if I was good so they can leave. Looking at it now I wish I would have hired someone from craigslist to do it, the quality of work probably would have been the same.

Customer Service - 1 out of 10
Quality of work - 6 out of 10
Timeliness - 1 out of 10
Would never use them again would not recommend anyone to use them.

I highly recommend Imperial.  We had them rip out and install tile in our bathroom remodel project.  Floor tile and tub/shower surround.  They gave me a great referral for looking at and selecting tile.  They were punctual, neat and the work result was excellent.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

The owner Greg was so awesome to deal with! We've had so many issues with contractors lacking integrity - Greg was the opposite! Returned all our calls, his crews showed up when they were supposed to and work performed was excellent! Jesus and Milton (tilers) were incredible!!! They made suggestions, asked proactively how we wanted to handle the inevitable challenges that arise in a project of this scale and their attention to detail/resultant work was of the highest quality. Greg and team rebuilt our shower, did the floor tiling and our granite for our vanity.

Hired Juan to remodel the bathroom on my historic home, he was able to start the job well ahead of the estimates from other contractors and at a very reasonable price.
G&C met several challenges and, in the end, completely transformed the bathroom with superior craftsmanship. I am very happy with the result and will likely contact G&C for my next project.

Went on the website last week and filled out a form saying please contact me as I would like to set up appt to get a quote.  Email says allow 2 business days.  That has passed.  Called this morning at 830am 6/5.  Person who answered phone said will give message to sales reps who come in at 900am.   I guess Puckett's has so much business they don't need new customers.  If you aren't going to respond to requests via your website - don't offer that option.  Not sure if the breakdown for today is due to person answering phone or sales reps.  Definitely an interesting business model.

Update:  three strikes and you are out.  I decided to go by the store in person since I had no response to my yelp email request and no response to my call.   Got there approx 1030 am on a Wednesday (6/6).  There was no one in the showroom.  I stood around for about five minutes then followed the voices to the "office area" toward the far side of the store.  A woman asked me "have you been helped"?  To which I responded "no, not yet".  She said she would be right with me.  Ten minutes later she still did not appear.   So I have decided that they really do not need my business - right.  How many chances can I give them!!
Sadly a friend referred them as she had such a good experience.   I could not refer this store based upon my personal experience.  My search is still on for my new flooring.  It is now 6/8.

We just had Pelleco Home Design completely renovate our kitchen and are glad we went with them. After researching our options, we called Pelleco. Sam showed up on time, took some measurements, and gave us a basic idea of how our layout would look. He then gave us blueprints of how our finished kitchen would look with the cabinets, counter tops, sink, and appliances, complete with measurements for everything. Before construction began, we were able to visit their showroom to see how the cabinets, hardware, and counters would look. At the Pelleco Surfaces warehouse, we got to pick out the actual quartz slabs that would go into our kitchen. Sam was great to work with and was always able to be reached. He kept us updated every step of the way. Everyone in his crew was professional and helpful. The whole renovation took about two weeks and we're very happy with the end result. We would definitely go with Pelleco again for a future remodel. Thanks Sam!

Aaron and crew at Zona Restoration were very professional and there customer service top notch. They do what they say and that is hard to find in the service industry. I would highly recommend Zona. Keep up the good work!

I was in the design center in mid October  Salesman was rude to my husband and while I did proceed with him we did a design that day but did not complete.   after I left the showroom communication with him was spotty.  He would not return a call.  I moved on to look for another source.  I did not find one I liked as well as cabinets to go product.    On Oct 31 We went back in the center and asked for a different salesman.  I was promised he would not treat us like the previous salesman.       we did design picked cabinets. He called to make sure they were in stock and promised delivery in next two weeks. We paid in full and signed contract.  We left the store   Oct 31.   any and all communication between Rick salesman and store manager Brett has been generated by us.   They do not return calls, do not respond to messages and on the last week in November store manager left my husband a voice mail telling us how busy they had been. He said they had 20 pallets if cabinets they had not had time to deal with.  This is my attempt to contact some of those other buyers like ourselves who are waiting and being fed bullshit.   I also would like to keep anyone else from having to experience this frustration and stress and added expense.  I would not recommend to anyone   you can buy custom cabinets and have installed in less time than dealing with this.

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

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