Best Flooring Contractors in Arizona

I had my floors done 2 years ago, to the week, by Flooring America.  I had a wonderful experience from my first phone call with Dale, to my first  meeting with him when he came to give me a free estimate, to the second and third time I needed to meet with him because I am slow and hesitant when making big decisions, to the installation of my floors, to the second estimate for the upstairs, to two days ago when I asked him yet another question about my floors!  

I had some questions about some places that I was worried were ruined (from dog pee and toilet bowl cleaner), as well as 4 places were the planks "weren't perfect" in my opinion.  Dale came out to look at them (2 years after installation) and answered every question I had about the floors.  He told me that he would have his installer/repair guy call me the next week, after the holiday, in order to fix the 4 spots that the floor had moved, as it is a moving floor.  I asked about the two places that the dog had "ruined", but in fact, he said they were fine and I could save my money (awesome!)  I appreciated his honesty as well as his customer support and service.  Dale then checked out the toilet cleaner problem - I thought the floor was bleached forever.  He asked me if I had any cooking oil and then proceeded to get behind the toilet, scrub the floor for a few minutes and fix the problem.  Instead of charging me for his own good, he did what a family member would do for me!  Dale has answered every question I have ever asked, even ones about plumbing and electrical work, that had nothing to do with flooring!  He has answered every question I have had quickly, no matter how many I have asked!  Dale has been very helpful and kind, and I really have appreciated his help!

I would recommend Flooring America at Ray and 56th not only because of my beautiful laminate floors, because of the wonderful customer service I have received and continue to receive two years later!

Travis knows his stuff!  After visiting several other carpet stores, we were drawn to giving Floor Depot our business due to Travis' honesty, knowledge and trustworthiness. You will see what I mean if/when you meet him.  
We were carpeting a spare bedroom that was in immediate need.  With the Covid crowd having all the contractors backed up for several weeks, Travis was able to influence one of his go-to contractors to carpet our bedroom within 2 days of our carpet being delivered (8 days from when we first walked into his store!)  We actually selected our carpet from a different store. Not only was Travis able to get it for us in half the time....his price was almost $1.50 sq.ft. less then his competitor. Can't promise he will be able do that for everyone. But, wow!  For us...we now have a carpet/floor company that is going to get 100% of our business going forward.
Again, it's worth your time just to go in and talk to Travis. You will understand straight-away that this guy is incapable of deception, and he will do whatever he can to keep your project on schedule.
Highly recommend!

Working with Venny and Alex was great!  Venny's design ideas were amazing and gave us everything we wanted!  They and their team were professional and reliable and we would highly recommend them time and again!

We had multiple issues throughout the house and had trouble finding a reliable handyman who could solve them. I reached out to Russ and he was able to quickly diagnose these issues and found specific parts for one of our faucets that we could not find anywhere else. If you need a handyman, Russ is definitely your guy!

Cesar and his dad make the dynamic duo. They were professional, always in constant communication and hard workers. They got it done so quickly and efficiently and stayed within our budget. Will definitely have then do our bathroom when we are ready. Highly recommend.

Not impressed.  I went to this store based upon the positive reviews given recently.  When I walked in, two men were at the counter talking.  I assumed one was a customer, shame on me.  I was half-heartedly greeted by the man behind the counter and asked what I needed. Hah! I need my house cleaned, the winning lottery numbers, etc.  I asked about a specific type of porcelain tile and was incorrectly corrected by both!  The explanation I was given was more like a back pedal combined with a condescending tone.  Jeff needed to Google the term.  Then I was told that the ONLY porcelain tile he had on hand was tile that appeared to be wooden planks and that I was welcome to look while he finished his conversation with his "boy".   As I looked through the 15 or so samples I had to listen to the nauseating details of the Shaw rep's European river cruise, the changing of the guard at Shaw due to retirements, and other useless information.  It appeared that Jeff was far more interested in chit chatting with the Shaw rep than he was selling tile.  Needless to say, I won't be returning- ever.  

Oh!  And ladies, don't even think about going in for estimated pricing without your husband!  Assuming all women HAVE husbands...how caveman-esque thinking.

I love working with Big Q
Very reliable and professional.
It's hard to trust or find a good contractor. I'm so happy to work with him. He helped me with many different projects. He is very patient and try to deliver the best quality and make his customers happy. And so reliable. He always messages me back right on the same day or just a few hours later when I sent him a text.
I recommend his service 100%

My daughter referred me to Arizona Carpet and Restoration because she had a good experience with them. (She also referred me to Yelp, so here I am sharpening my review skills!) Anyways, I have my share of pet stains, so I called this company to see what they could do. They scheduled me within the week which was nice, and when the carpet cleaner arrived, he treated every stain before pulling out the "big guns". The steam cleaning method seemed effective, and didn't take long to dry, all things considered. Sure enough, he got the stains out. It did bring up some odors, but he warned me about this, and they went away soon thereafter. I'm happy with the experience, and would recommend them as the customer service was up to par.

After my review the owner of the business, Brian, reached out. It seems there was some confusion as who was going to contact who. I was impressed in talking with Brian and learning more about him. My take away is that he is honest, empathic, and a hard working business owner. Since I had no work done I cannot speak to their craftmanship.
I will give 5 stars for the integrity and communication on the part of the owner.

Well since everyone has been staying inside for almost a year a lot of people are looking to doing some home improvement! This review is by far the longest overdue review ever! (Since I've been doing updates slowing to my house with this team for 11 years!)

The most recent job Caleb completed I think is now my absolute favorite! A white subway tile backsplash in the kitchen and complete new carpet in the bedrooms.  The "refresh" of the white subway tile in the kitchen is amazing, it makes it appear larger, cleaner and updated with such an easy project. The best part was Caleb and his crew. Every-time I work with this team they make it so easy. Timing, completion of work, quality, efficiency, professionalism of everyone doing the work- they are the best in the business. They have now completed granite through my kitchen and bathrooms, foyer hardwoods, refreshed & updated my fireplace & added a beautiful wood mantle, hardwoods in my kitchen, carpet twice, and now my subway tile back splash over the last 11 years. When Im ready to do some updates I always call them! They have treated my home as if it were their own- thank you gentlemen for all your hard

Thrilled to support this Valley business. Super professional, excellent team to work with. Mike and his team were responsive to my needs. I couldn't be more pleased.

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

I had an outdoor patio wall commissioned through them and it came out spectacular! They put up the wall quickly and efficiently, and I was really impressed with the work! Will be returning to finish patio floor and likely much more!

Now we bought a piece a of granite from another company and hired Apache Tile Outlet to pick it up and fabercate it for us and install it as well.   Well first i had to locate the granite and arrange for its delivery.  Then after it was installed i was accused of not paying them and a check bounced and they never recieved payment.  After arguing with Shane the manager come to find out the installer was paid in full and was playing games.  Then my extra granite is now missing and never returned  and the broke the piece that was installed.  I am now been fighting with them since November of 2022 and still not fixed or my granite brought to me.   I am filing compliants with the ROC as well as with in the court system to get my money back for the granite and what it has cost me to get it done right.  DO NOT USE THEM IT WILL BE A HEADACHE.  Also will regret it as well.

We own a Tri-level home. On 11/5 we had a serious flooding in our upstairs bathroom which flooded 2 bedrooms hall and staircase, then flooded through family room ceiling and destroyed all carpeting for the above and drywall ceiling and carpeting below. By the time we went through the restoration process; drying out --eliminating mold potential etc.; we were totally exhausted & due to the holiday season very pressed to get bids etc so we could finalize our insurance claim and get the restoration process completed before end of year. By the time we were ready to replace floor covering it was 2 weeks before Xmas ! We shopped Home Depot , Carpet Closeouts on Cave Creek rd. and also had an independent contractor bid the labor only, with us buying the material. We wanted to upgrade the downstairs family room to tile or laminate as this was the second time that area had flooded. However, after trying all options, we just couldn't make the budget work to do this. Then my wife just happened to stop as a last resort at AZ Flooring Direct on T-Bird (near our home) . WHAT a game changer ! The Mgr- Jim Pollock really worked with my wife to the point that not only were we able to upgrade to a higher quality tile than any we had priced---but it was .40cents per sf cheaper ! The carpet was a better quality for slightly more cost than we had seen. The clincher was that their installed price was about 25% less ! And they could guarantee completion before the end of December. On 12/12, we gave Jim the order----and due to what he had saved us in material & labor cost, we were able to also replace the carpet in our MBR,( which was NOT part of our flood claim), and still stay within the claim settlement we had received from our insurance co.. On 12/21 they began installing the tile in our below ground family room. There was no way to move out the large pieces of furniture---which meant doing 1/2 then waiting to set & grout then move all over to the other half. A LOT OF LABOR !!  Martin and his father were the installers for the tile. They worked over 22 hours to get the job done ! It was a beautiful installation of a hexagonal shaped room ! Right behind them on the 23rd, Fernando and his crew of "magic carpet installers" came in and installed all 3 bedrooms & two stairways , in about 6 hours, including removal of all old carpet ! The whole job is absolutely beautiful ! Their craftsmanship and courteous, "we want to please you" attitudes were all so special. They also left us extra tile & carpet for future repairs.
So after 6 weeks of a disaster, Arizona Flooring Direct gave us a "Christmas Miracle" !

Thanks to Jim Pollock, Martin & Father, Fernando & crew, Gabe in scheduling & Scott the owner------HAPPY NEW YEAR !!! WE OWE YOU ! WE WILL RECOMMEND YOU; WE WILL BE DOING THE REST OF OUR HOME AS SOON AS WE CAN AFFORD----WHO WE GONNA CALL ? THE FLOOR BUSTERS AT AZ FLOORING DIRECT !!
Sincerely with Best Personal Regards,
Gary & Mac B

Olympic Flooring was easy to work with. Install team was friendly and finished my floors in 1 day. My engineered wood floor looks great!

Amazing job!  Robert worked diligently to remove stains that others could not get out. We were going to buy new carpet but decided to try to clean one last time.  We are glad we did.  The carpet looks great!

David D. completed my project of replacing the garage side door frame. His work skills and professionalism was spot on, no complaints.  The only question was the cost otherwise my review would be 5 stars.

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

We selected this company based on the advertising we saw on TV and because they agreed to move the furniture. We didn't do our research or read reviews. That was our BIG mistake.

1. Our sales meeting with Bob went smoothly. We set an installation date a month out from our booking date. During this sales meeting day, I was reminded several times of what would happen on the day of install: Someone will call you in the morning and give me the window of time that the installers would arrive. On the day of the install I waited... and waited and waited... Finally, around 11am I called to find out why I had not received a call. I got the phone call run around for at least 2 hours... Evidently someone put the wrong date in the computer for installation. The new flooring was being installed in a vacation home and I made a special 100-mile trip to make sure I was here on the correct date.
2. New install date was the next day. Two men showed up in an old beat up pick up truck. The only way I could identify them was from their t-shirts. One installer spoke NO English and the other I could barely understand. They never even introduced themselves; just wanted to know where the area was where they had to work. They didn't wear masks.
3. During the moving of the furniture they were blasting their music so loud, I had to ask them to turn it down. It states in the contract that they will move the furniture, but in fine print says that they are not professional movers. Well, that is for sure, as they put two big dents in one of our dressers. (If they can't move furniture without damaging it, then don't offer that service!). They put sharp cutting tools and cans of soda on our wood furniture. Placed containers of the sealant/cement on the rug. Turned the ceiling fan on so high in one of the rooms that the fan was swinging on the ceiling and a blade broke off the fan. I was told they were going to replace fan but as of yet, have no idea how that will happen. The installers wanted me to give them bottles of water (which I didn't have); and seemed insulted when I told them we drank tap water. After playing music on their phones all day, they wanted to use my iPhone charger to charge their phones.
4. The installers left on Thursday afternoon saying they would be back the next day to complete the corking between the baseboards and the floor in one room and two closets. They left a total mess throughout the house. I expected to have dust, but the mess they left was beyond just dust. Even my patio furniture was ruined where they mixed the cement. It took me 3 hours to clean my patio area after they left. When they left on Thursday, they wanted me to sign off on the job even though it was not completed. I told them I wouldn't sign off until after they came back and finished the job. The installers were so angry with me, they stormed out of the house slamming doors. Totally unprofessional.
5. The next day, Friday: I waited until 2pm for them to return to complete the job. I finally called again. I spoke to Devin who told me that Antonio, who is the manager of this area would send someone out Saturday morning between 8-10 to complete the job.
6. At 11:30am on Saturday I called the office AGAIN to find out if anyone was coming, as no one had showed up. It was only after I made that call that the same two guys came to finish job. They knew they were doing corking and came with the cork gun, but no rags or paper towels to clean the excess; totally not prepared. I had to supply them with rags to wipe up the excess.

I've only had the flooring (vinyl planks) for a couple of days, but I love the look of the product and I think it will work for us. So, I'm pleased with the product, but extremely disappointed in the service. I will most likely never use this company again.