Best Solar Panels in United States
The office we worked with was a excellent experience every step of the way and beyond. Katy was and still is great to work with every time I reached out to her she was prompt on getting back to me answering my questions. Truly she has the knowledge and customer care down. Was a pleasure every time . I would highly recommend this company. Scott Hughes
http://www.sunrateenergy.com
20325 N 51st Ave Ste 178 Glendale, AZ 85308
I will admit, I have always been hesitant to go Solar. Mainly because my husband and I had been approached over 10 times from December when we moved into our new home in Surprise until June about Solar Panels. Sales guys would come by constantly, give me their sales pitch, and expect me to sign on the spot. Some were cocky and some didn't know what the heck they were talking about.No one every provided us a brochure or showed us what we would save, just told us we should go Solar blah blah. Until one day, my husband was in his parents neighborhood and met Jesus.
He set something up, even though I was reluctant and Jesus came by.
From the moment Jesus walked in until the moment he left, he was extremely professional. it was so refreshing to have someone try and get to know us before selling us.Aftwr some small talk, he immediately pulled out a one pager with a bunch of information as well as showing us what others in our area have saved. He had us access our APS account, typed some stuff in his computer and then physically showed us what we would save.
He gave us time to consider and checked in once in a while. I was so impressed by his professionalism and knowledge that I decided we should go solar.
Since we decided, Jesus has come over to show us plans, come over when the design needed changed and has kept in touch throughout the entire process. he continues to answer all my questions and is always just a phone call away.
Jesus and his great customer service is one of the main reasons we decided to go solar. Sure it saves us money but having someone who knows so much and is so kind, truly made a difference.
I give Simply.Solar 10 stars and would recommend their company to anyone and everyone who wants to go solar. they know their stuff and make you feel comfortable making the decision.
Thanks to Jesus and this amazing company!
https://simply.solar
He set something up, even though I was reluctant and Jesus came by.
From the moment Jesus walked in until the moment he left, he was extremely professional. it was so refreshing to have someone try and get to know us before selling us.Aftwr some small talk, he immediately pulled out a one pager with a bunch of information as well as showing us what others in our area have saved. He had us access our APS account, typed some stuff in his computer and then physically showed us what we would save.
He gave us time to consider and checked in once in a while. I was so impressed by his professionalism and knowledge that I decided we should go solar.
Since we decided, Jesus has come over to show us plans, come over when the design needed changed and has kept in touch throughout the entire process. he continues to answer all my questions and is always just a phone call away.
Jesus and his great customer service is one of the main reasons we decided to go solar. Sure it saves us money but having someone who knows so much and is so kind, truly made a difference.
I give Simply.Solar 10 stars and would recommend their company to anyone and everyone who wants to go solar. they know their stuff and make you feel comfortable making the decision.
Thanks to Jesus and this amazing company!
10000 N 31st Ave Ste C-264 Phoenix, AZ 85051
As an insurance agent and insurance advisor, Michael was awesome for my clients. He drives to your home to help add in charging stations for electric cars like Tesla, Chevy Volt, and the Nissan Leaf. My clients live all over Phoenix, such as Tempe, Mesa, Gilbert and Scottsdale.
I am so happy I met Michael!
LightDay solar has an amazing battery pack for saving non peak energy to disperse during your peak hours to save energy costs for those that don't want to rely on SRP or APS.
https://www.lightdaysolar.com
I am so happy I met Michael!
LightDay solar has an amazing battery pack for saving non peak energy to disperse during your peak hours to save energy costs for those that don't want to rely on SRP or APS.
5861 S Kyrene Rd Tempe, AZ 85283
Last year Dillon Holmes of Cambio installed the solar panels at our retail location in Phoenix, cutting our electric bill in half. After the state and federal credits and the depreciation on the equipment, we're looking at a return of our initial investment in 7 years. Dillon continues to monitor our output and if anything appears to be below expected production levels, he's out there to check our equipment and resolve any issues. This was definitely a good investment and a good choice of vendors.
http://cambioenergy.com/
Greenway Pkwy & 3rd Ave Turtle Creek, AZ 85023
I am so happy I went with Noonday. Everyone is trying to get you to go solar but Noonday offered me the best deal, service, and quality. I've saved so much money and now will own my energy in the future. They answered all my calls and were patient with me (not pushy). Also the install was super fast. They offered me the lowest deal I had seen yet and were very professional. The process was fast, easy, and stress free. I would highly highly recommend!! Great quality and service!!
https://noondaysolar.com
3104 E Camelback Rd Ste 7529 Phoenix, AZ 85016
Fantastic service and quick availability! I found myself in a bind and hired J Ryan Electric based on a referal. The techs were on time, went the extra mile and when I got my bill I was relieved they were fair with their pricing and didn't add on silly and absorbent fees. Once again, going local pays off. I would highly record J Ryan!!
http://www.jryanelectric.com
Phoenix, AZ 85014
Wonderful Experience!
We had a great experience with Advance Solar Technologies! Not only were they professional, courteous, and friendly, but competitive. We highly recommend working with Nathan as he made everything seamless. He was available for any questions and concerns we had 24/7. The whole team did a great job! We are very happy with our solar and have since had 3 family and friends also reach out to Nathan for solar.
http://www.advancedsolartec.co…
We had a great experience with Advance Solar Technologies! Not only were they professional, courteous, and friendly, but competitive. We highly recommend working with Nathan as he made everything seamless. He was available for any questions and concerns we had 24/7. The whole team did a great job! We are very happy with our solar and have since had 3 family and friends also reach out to Nathan for solar.
1530 E Williams Field Rd Ste 201 Gilbert, AZ 85295
**UPDATED** I waited almost 2 months from the day the system stopped working due to what SRP said was their faulty install to getting a scheduled day for service. Prior to this scheduled date I called them 5 times after the first call and was told that the person with whom I needed to speak would call me back. They never did with the exception of the 1st call I made. I get a text of the date 11/29 they are going to come and fix my system. They did not show up, nor did they call and let me know no one was coming, nor did they text to let me know. I had to text the person that text me about my 11/29 appointment on 11/13 that no one showed. That person did not know that and said they would look into it. I never heard back that day even to let me know that there was no update. Left to my own business ethics reasoning, I assumed since I was "stood up" that I would be made priority for 11/30, but no, I was not. Since this person, I have no name, is the only one that actually communicates, albeit very little, with me I sent a text today 12/1 about no one came out 11.30 and what happened. Seems she is still trying to communicate with the project manager and said she did not say someone would come out on 11/30. I never said she did, but replied that I assumed I would be made priority since I was ghosted on the scheduled day. I asked if I can just get a full refund and they take their system and we go our separate ways. I get a text back saying she said she would look into the appointment with the case owner and scheduler. Seems I cannot return the 5 month old system that has only worked for 3 months despite them not living up to their end of the deal (see below for more information on that). I would strongly encourage anyone to stay away from them. I took all their good reviews as a sign of a great and ethical company. Seems I was wrong. One can never tell when that will happen to them. But for $68 grand system on a 3600 sq ft house, I expected more.
I lowered my rating from two stars to one. The reasons are: tomorrow will be a month since my system broke, stopped producing and building credits, and has not been fixed or attempted to fix post diagnosis. They sent someone out to fix it. He took my electrical box panel off my electrical box and due to a safety hazard left it off the box. He just left. He called but left no message and i had no idea he was gone. He did not come to my door (he knew i was home) to give me my panel so i could put it up to avoid it being stolen. I have called the company four times since in two weeks. Only once did any follow up happen, and that was the first call letting me know the exact information I called in and gave except they gave a name to a person that could verify what I already knew. Which is not only not what I asked but was confusingly pointless. The other three times I was told i would get a call back on account the person that has my account is on the phone already when I call. I do not doubt that as i know i am not the only person that has foolishly bought from them and cannot be the only one suffering from their apparent God awful business and service practices. It seems more and more clear that they are avoiding accountability to what they promised and the damage they caused due to the abhorrent installation of the system. That is not conjecture, that is from SRP when they came out to make sure I am not scamming them for better rates through the price breaks one gets by going solar. At this point i want to just give the system back, get a refund, and take my business elsewhere.
I have had the system active since the end of July 2021. I have had a few issues since then. I was told at the end of activation the solar system was online and good to go by the technician. I was notified a few days later it was actually online. I was on, but not connected to the internet as I was told. They had me put he system back online as though I knew what I was doing. Granted, they did email me instructions, but I was not able to get it done in a few tries. No real big deal, but was rather annoying because this was to be done correctly by them the first time when the tech was out. Moving forward a few days I was told and emailed that Elevation would monitor my solar panels for a year and alert me when my system stopped producing or other tech issues. This is not the case. I was alerted on 10/14/2021 by SRP that my system stopped producing energy, the solar breaker is not making a good connection and recommended that I have Elevation come out and install it correctly, and that there are 2 breakers (Curb and Brayden) that were off (these have always been off since day one of when these breakers were labeled). I understood that all was done correctly as I have to rely on what I am told on account I have no electrical or solar knowledge. I looked at my Enphase account and my system had stopped producing energy on 10/12/2021. I called today Elevation Soar today, 10/18/2021 since their support
https://www.poweredbyelevation…
I lowered my rating from two stars to one. The reasons are: tomorrow will be a month since my system broke, stopped producing and building credits, and has not been fixed or attempted to fix post diagnosis. They sent someone out to fix it. He took my electrical box panel off my electrical box and due to a safety hazard left it off the box. He just left. He called but left no message and i had no idea he was gone. He did not come to my door (he knew i was home) to give me my panel so i could put it up to avoid it being stolen. I have called the company four times since in two weeks. Only once did any follow up happen, and that was the first call letting me know the exact information I called in and gave except they gave a name to a person that could verify what I already knew. Which is not only not what I asked but was confusingly pointless. The other three times I was told i would get a call back on account the person that has my account is on the phone already when I call. I do not doubt that as i know i am not the only person that has foolishly bought from them and cannot be the only one suffering from their apparent God awful business and service practices. It seems more and more clear that they are avoiding accountability to what they promised and the damage they caused due to the abhorrent installation of the system. That is not conjecture, that is from SRP when they came out to make sure I am not scamming them for better rates through the price breaks one gets by going solar. At this point i want to just give the system back, get a refund, and take my business elsewhere.
I have had the system active since the end of July 2021. I have had a few issues since then. I was told at the end of activation the solar system was online and good to go by the technician. I was notified a few days later it was actually online. I was on, but not connected to the internet as I was told. They had me put he system back online as though I knew what I was doing. Granted, they did email me instructions, but I was not able to get it done in a few tries. No real big deal, but was rather annoying because this was to be done correctly by them the first time when the tech was out. Moving forward a few days I was told and emailed that Elevation would monitor my solar panels for a year and alert me when my system stopped producing or other tech issues. This is not the case. I was alerted on 10/14/2021 by SRP that my system stopped producing energy, the solar breaker is not making a good connection and recommended that I have Elevation come out and install it correctly, and that there are 2 breakers (Curb and Brayden) that were off (these have always been off since day one of when these breakers were labeled). I understood that all was done correctly as I have to rely on what I am told on account I have no electrical or solar knowledge. I looked at my Enphase account and my system had stopped producing energy on 10/12/2021. I called today Elevation Soar today, 10/18/2021 since their support
2425 S Stearman Dr Ste 220 Chandler, AZ 85286
N.E.R.D. Power the one to trust. They offer a complete solution compared to the other guys Solar System.
These systems are engineered to meet the home or business owners needs optimizing system capacity with demand. Their goal is to design a system that fits both physically and financially. Ultimately allowing you to pay yourself by offsetting your power bill just enough for the system to pays for itself.
What makes N.E.R.D Power stand apart from the rest? They are not just selling solar systems. They are providing you with a complete package that address many of the concerns related to switching to solar power.
Programs listed below with brief descriptions.
This leads me to the big question on everyone's mind; How much and what I'm I paying for? My answer: you are paying for excellence.
I have been working as a professional in the technical industry for several decades and have yet to see a program that is this well put together that I did not personally oversee. N.E.R.D Power has put some real though into all aspects of the project. From selecting the right Solar System to how to mitigate the new associated charges from your Electric Company.
Their solar system is 100% home grown in the USA. Everything from the panels to the monitoring service.
N.E.R.D Powers pricing in on point. There is very little markup in materials and no extravagant fees that I can see associated with the purchase. The only place I could see anyone really saving money is in the finance fees if you wanted to seek financing elsewhere or pay cash.
Other companies may claim they can save you money and might be telling you the truth. However, my experience is companies like that cannot deliver what they promise because the are counting on sub-contractors for follow through.
Every person I have spoken to proudly wears the N.E.R.D power logo. This happens to be the only way to ensure quality from start to finish. Most importantly I have yet to encounter a disgruntled employee. Being a manager myself this leads me to believe they all believe in what they are doing. Hats off to you N.E.R.D Power.
Brighttech Program:
LED Lighting program; this replaces all existing lighting with energy efficient LED Lights. This lowers your power consumption for lighting by 85% over traditional incandescent bulbs and 35% over CFL bulbs.
Bulbs per Kilowatt for comparison (60 watt equivalent rating): 16 incandescent, 74 CFL or 111 LED.
Smart Thermostat Program:
This replaces the traditional non-connected thermostats within your home with connected programable thermostats.
This allows you to manage your air conditioning system through programing and by remote. Most people do not realize that your homes air conditioner normally consumes more electricity than any other single item in your home. An average system requires 4-7KW to operate and most 2 story homes have 2.
Smart Shield Program:
This program inspects, seals and adds insulation to attic spaces.
Over time as building settle and air gaps are created in attic spaces.
Sealants break down in your ducts with the constant expansion and contraction of material with the constant change of the temperature.
Here in the greater Phoenix Are R38-49 is recommended and most builders only install R19. This is starting to change with new construction but was the standard for the last several decades.
greatdayimprovements.com…
Intellipool:
Energy efficient variable speed pump for you pool.
Smart Response Program:
This is the demand management system that inhibits your power hogs from running at the same time. A/C, electric dryer etc.
Message me for more info on DMS hit the character limit
http://www.nerdpower.energy
These systems are engineered to meet the home or business owners needs optimizing system capacity with demand. Their goal is to design a system that fits both physically and financially. Ultimately allowing you to pay yourself by offsetting your power bill just enough for the system to pays for itself.
What makes N.E.R.D Power stand apart from the rest? They are not just selling solar systems. They are providing you with a complete package that address many of the concerns related to switching to solar power.
Programs listed below with brief descriptions.
This leads me to the big question on everyone's mind; How much and what I'm I paying for? My answer: you are paying for excellence.
I have been working as a professional in the technical industry for several decades and have yet to see a program that is this well put together that I did not personally oversee. N.E.R.D Power has put some real though into all aspects of the project. From selecting the right Solar System to how to mitigate the new associated charges from your Electric Company.
Their solar system is 100% home grown in the USA. Everything from the panels to the monitoring service.
N.E.R.D Powers pricing in on point. There is very little markup in materials and no extravagant fees that I can see associated with the purchase. The only place I could see anyone really saving money is in the finance fees if you wanted to seek financing elsewhere or pay cash.
Other companies may claim they can save you money and might be telling you the truth. However, my experience is companies like that cannot deliver what they promise because the are counting on sub-contractors for follow through.
Every person I have spoken to proudly wears the N.E.R.D power logo. This happens to be the only way to ensure quality from start to finish. Most importantly I have yet to encounter a disgruntled employee. Being a manager myself this leads me to believe they all believe in what they are doing. Hats off to you N.E.R.D Power.
Brighttech Program:
LED Lighting program; this replaces all existing lighting with energy efficient LED Lights. This lowers your power consumption for lighting by 85% over traditional incandescent bulbs and 35% over CFL bulbs.
Bulbs per Kilowatt for comparison (60 watt equivalent rating): 16 incandescent, 74 CFL or 111 LED.
Smart Thermostat Program:
This replaces the traditional non-connected thermostats within your home with connected programable thermostats.
This allows you to manage your air conditioning system through programing and by remote. Most people do not realize that your homes air conditioner normally consumes more electricity than any other single item in your home. An average system requires 4-7KW to operate and most 2 story homes have 2.
Smart Shield Program:
This program inspects, seals and adds insulation to attic spaces.
Over time as building settle and air gaps are created in attic spaces.
Sealants break down in your ducts with the constant expansion and contraction of material with the constant change of the temperature.
Here in the greater Phoenix Are R38-49 is recommended and most builders only install R19. This is starting to change with new construction but was the standard for the last several decades.
greatdayimprovements.com…
Intellipool:
Energy efficient variable speed pump for you pool.
Smart Response Program:
This is the demand management system that inhibits your power hogs from running at the same time. A/C, electric dryer etc.
Message me for more info on DMS hit the character limit
2065 W Obispo Ave Ste 102 Gilbert, AZ 85233
Had them scheduled for 4pm. Cancelled on me 10 minutes before the actual appointment. Will do my solar with another company, that is more reliable.
https://universalsolararizona.…
4836 E McDowell Rd Ste 101 Phoenix, AZ 85008
Dave and Colton did a great job! Came out on schedule and serviced an electric shut off for the a/c and installed a 240V line into the garage for an EV charging station. They cleaned up and we're done in a reasonable amount of time. I would recommend these guys and will use them again!
http://staticsunelectric.com
3138 E Watford Ct Queen Creek, AZ 85142
Responsive and reliable at a great price! I had several companies reach out regarding my roof project. Ridge followed through. One of the other companies that did not do a thorough inspection told me that my entire roof needed replaced. Ridge explained the details of the inspection and took photos to show the damage that needed repaired, which was NOT the entire roof. The other company could potentially rip off customers! Ridge followed through with a detailed estimate, completed the repair within a week at a fair price. So pleased with their work and will definitely recommend their business!
https://ridgeroofingaz.com
4111 E Valley Auto Dr Ste 210 Mesa, AZ 85206
I worked for Phoenix Solar Specialists as a sales rep. During that time I meet many wonderful customers and prospective customers. However I chose to turn in my resignation after seeing all my past customers upset because Phoenix Solar could not provide the services we offered. I also received a few NSF payroll checks from them, although they made good on them I still am owed a tremendous amount of money.
Now over six months have passed since my departure and I still get calls from irate customers because they are having issues with their installation or production.
The products Phoenix Solar Sells are at industry standards and some are above, however the installations are not great at best and the service is the worst I have ever seen. I personally would not recommend using Phoenix Solar Specialists even if they were the last solar company in the valley.
Now over six months have passed since my departure and I still get calls from irate customers because they are having issues with their installation or production.
The products Phoenix Solar Sells are at industry standards and some are above, however the installations are not great at best and the service is the worst I have ever seen. I personally would not recommend using Phoenix Solar Specialists even if they were the last solar company in the valley.
1705 W University Dr Ste 106 Tempe, AZ 85281
I left a service message on Thursday and did not receive a response until I CALLED back and pushed a little hard. After I heard back from them the solar system went back on and the service mgr told me to call back and gave me the direct line if the system failed again. Two hours later I went out to check on the system and it was back down and when I called the DIRECT LINE number given me all I got was answering machine. I tried to reach the service person through the main number and still no call. My solar system is down and no one to help. Terrible customer service both response and contacting looking for help. The excuse I received "they had to fire someone that didn't work out." It is not the customers problem that they had to fire someone and leave customers high and dry.
http://www.americansolarandroo…
2850 S 36th St Ste A-12 Phoenix, AZ 85034
will and his crew are the most professional folk's in the off-grid industry we have worked with them for over 20 year's and no disappointments they do it all at a good price.mike crahan
https://www.newgridpower.com
1152 E Gilbert Dr Tempe, AZ 86323
I ordered a complete solar setup and received excellent customer service from each and every employee from sales to warehouse guys.
Also get better prices then Amazon. They also help with all questions on install. Count not have been a better experience.
http://www.solar-electric.com
Also get better prices then Amazon. They also help with all questions on install. Count not have been a better experience.
3695 E Industrial Dr Flagstaff, AZ 86004
We signed up for solar in August of 2021 and we were told that the process would take around 2-3 months to complete. We were hoping for October, but understood that it may be November. The plans were drawn up and we waited for APS, our HOA, and the city to approve it. We got approval from the HOA and APS withing the first month and they even sent it back and requested revisions be made to the plan that Envision drew up. (No big deal. These things happen) Envision concluded that we needed a panel upgrade before they could install the panels. I was very patient throughout the entire process because I assume that this industry was experiencing supply chain issues and shortages due to COVID just like a lot of other industries.
We finally received a notification from the company on November 18th 2021 that our electrical panel upgrade would happen on 01/20/2022 at 7:00am and the solar panels would be put on the roof on 01/24 - 01/25. This was the first thing that made me start to worry because we were concerned that since this was going to take place in 2022 instead of 2021, it would prevent us from filing it with our taxes until the following year. (Still not a deal breaker)
For the electrical panel upgrade, they notified us that the power would need to be shut off for 6-8 hours that day. My wife and I work from home, so we had to take the day off and request the following weekdays off for the solar panel installation as well. We got the days approved and made plans to go through food in our refrigerator and not stock up due to the power set to be off for the day. When the day came I awoke at 6am to get ready for the power to be turned off around 7am. Everything seemed to be going to plan until 7am came and went and we were stuck waiting around for a few hours. I gave them a grace period since I assumed it would work that way. At 10am and no sign of the company I called in to check what was going on. The rep I spoke with informed me that they cancelled my electrical panel upgrade THAT morning around 7am. So here we are already taking a day off and then pretty much cancelled on without even knowing it. I had to call in to them to get this information. This immediately upset me and I found it inexcusable to not be told what was happening when it happened, and also to fact that they were able to cancel on the day of. So I felt uneasy even rescheduling because no how can I even trust they won't cancel again?
So now we are already unsatisfied. So far we have already waited 5 months and we still have no solar panels or an electrical panel upgrade and no set date as to when this will get done. Not only that, but this panel upgrade was scheduled in November. So we planned and waited for this for 2 whole months and it was cancelled on the day of.
On February 3rd they notified me that they could do the panel upgrade on 02/09/2022. We declined that date due to a death in my wife's family and funeral proceedings being out of town. The company then told us that 05/02/2022 @ 7am was the next available time for them. We accepted this. There was no way they would mess this up again right? Its February and we have almost 3 months to prepare for this and we already accepted that we came this far now we just want it done at this point.
As we were approaching the date for our panel upgrade I decided to give the company a call to see what's going on to make sure they haven't decided to change something and not tell me again. So on 04/29/2022 I called to just make sure everything was going to plan and they told me that now I was cancelled because the financing I was approved for had expired since this process took so long. They wanted me to reapply for the financing and then reschedule another panel upgrade date. The problem I had with this is the lack of communication. They had cancelled me more than 2 weeks prior and never informed me in any way (email, text, phonecall).
This whole experience was exacerbated due to the fact that my wife lost her grandmother in late February and 2 uncles in January. This family lives in Mexico and in Yuma Arizona and we live in Phoenix AZ. This forced us to use many days off work to commute back and forth frequently during these months. The reason I bring this up is because this means that us taking days off work was extremely valuable this year. So it really pissed me off that nobody from this company communicated these things to me and it caused me to take days off for essentially no reason. It is also just flat out disrespectful not to inform me. It undermines my time and my family. I told this company to just cancel my whole application and that I would not be working with them ever again.
I don't know what their deal is, but this was a serious mismanagement on their part. I am a patient and understanding person, but this was the worst experience I have ever had with a company. I shouldn't have to check that they are doing their job. I trusted them and they flat out failed.
http://nomorebugsaz.com
We finally received a notification from the company on November 18th 2021 that our electrical panel upgrade would happen on 01/20/2022 at 7:00am and the solar panels would be put on the roof on 01/24 - 01/25. This was the first thing that made me start to worry because we were concerned that since this was going to take place in 2022 instead of 2021, it would prevent us from filing it with our taxes until the following year. (Still not a deal breaker)
For the electrical panel upgrade, they notified us that the power would need to be shut off for 6-8 hours that day. My wife and I work from home, so we had to take the day off and request the following weekdays off for the solar panel installation as well. We got the days approved and made plans to go through food in our refrigerator and not stock up due to the power set to be off for the day. When the day came I awoke at 6am to get ready for the power to be turned off around 7am. Everything seemed to be going to plan until 7am came and went and we were stuck waiting around for a few hours. I gave them a grace period since I assumed it would work that way. At 10am and no sign of the company I called in to check what was going on. The rep I spoke with informed me that they cancelled my electrical panel upgrade THAT morning around 7am. So here we are already taking a day off and then pretty much cancelled on without even knowing it. I had to call in to them to get this information. This immediately upset me and I found it inexcusable to not be told what was happening when it happened, and also to fact that they were able to cancel on the day of. So I felt uneasy even rescheduling because no how can I even trust they won't cancel again?
So now we are already unsatisfied. So far we have already waited 5 months and we still have no solar panels or an electrical panel upgrade and no set date as to when this will get done. Not only that, but this panel upgrade was scheduled in November. So we planned and waited for this for 2 whole months and it was cancelled on the day of.
On February 3rd they notified me that they could do the panel upgrade on 02/09/2022. We declined that date due to a death in my wife's family and funeral proceedings being out of town. The company then told us that 05/02/2022 @ 7am was the next available time for them. We accepted this. There was no way they would mess this up again right? Its February and we have almost 3 months to prepare for this and we already accepted that we came this far now we just want it done at this point.
As we were approaching the date for our panel upgrade I decided to give the company a call to see what's going on to make sure they haven't decided to change something and not tell me again. So on 04/29/2022 I called to just make sure everything was going to plan and they told me that now I was cancelled because the financing I was approved for had expired since this process took so long. They wanted me to reapply for the financing and then reschedule another panel upgrade date. The problem I had with this is the lack of communication. They had cancelled me more than 2 weeks prior and never informed me in any way (email, text, phonecall).
This whole experience was exacerbated due to the fact that my wife lost her grandmother in late February and 2 uncles in January. This family lives in Mexico and in Yuma Arizona and we live in Phoenix AZ. This forced us to use many days off work to commute back and forth frequently during these months. The reason I bring this up is because this means that us taking days off work was extremely valuable this year. So it really pissed me off that nobody from this company communicated these things to me and it caused me to take days off for essentially no reason. It is also just flat out disrespectful not to inform me. It undermines my time and my family. I told this company to just cancel my whole application and that I would not be working with them ever again.
I don't know what their deal is, but this was a serious mismanagement on their part. I am a patient and understanding person, but this was the worst experience I have ever had with a company. I shouldn't have to check that they are doing their job. I trusted them and they flat out failed.
2121 W Alice Ave Phoenix, AZ 85021