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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

Our solar panels have been working very well, just as promised. We are very happy with the switch to solar energy!

This review is long over due.  Streamline Solar installed solar panels on my roof at the end of last year and I went "live" in January of this year.  Everything has been working great for the last 10 months.  So happy we switched over to solar.  I am saving over $50 per month over the equalized payments I was paying to APS and not having to worry about APS's time of use nonsense.

I got to turn on my panels today and let me tell you how fun it was to get to be the one to flip the switch. Aside from letting me do the "cutting of the ribbon" as it were, Cheetah Solar handled everything smoothly and perfectly. I never felt lost or like I wasn't informed about what was going on with the design and I implementation of the system. It's was ridiculously easy and I couldn't be happier with the process or their service.

Worst decision I ever made. I lose money instead of making money!! I can't sell my house because no one want to assume the payments when it doesn't even save you money.

Southwest Electric and Ultra Energy AZ are in business together.  Below is what I wrote regarding Ultra Energy AZ.  You decide if you want to do business with them.

"1 star is too high for them.  

Don't trust anything they say regarding financing and the added value to your home.  Verify it for yourself.  Do your research.  If you sign anything that seems like a loan like we did, know that this will be a secured loan, i.e. that there will be a lien put on your property.  

Solar panels can only add value to your home if they are paid for in full or are financed through a credit card, not a loan.

They bent the facts to serve their purpose, i.e. getting our business. Afterwards, the owner told us he never lied and that you initialed everything, i.e. you should have known better and to "Talk to my lawyers".  Ultra Energy AZ and their representatives distorted the truth."

I talked to Shane on the phone and he got me set up with an appointment within 5 mins! Next thing you know they were at my house. This company has been helping save money and time, and i value both of those things!

Asked for a battery and was told I had to have an inspection to get one. I coordinated the inspection, and had to email twice for the report. No one explained it to me. No one answered my questions. I have emailed, called - nothing. Moving on to a better solution for me.

Loved our Sales Rep...Horrible back end service. Let's talk specifics. Our installation was delayed twice and then left half finished for weeks. We called several times to find out when we could expect our home to be finished and were left with unanswered/unreturned calls. Once we finally did get in contact with the home office, they did not prioritize our home getting finished and told us it'd be a few weeks out. Looking back I wish we would have read the several reviews of people in the same position as us.

5 out of 5 for sure! they will go above and beyond for all your solar and electrical needs.
They are very professional and honest!!

We have been fighting for 5 months to try and get our inverter replaced. Technician has been out 3 times and each time Sun Run has failed to send the correct parts. When I try to call Customer Support I get a voice iMessage. No one answers my calls. Stay away.

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