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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

I am always terrified when working with contractors and spending so much money. I set an appointment for Nergy Solutions to come to my home and talk to me about going solar (in Arizona, it's the only smart move)

The sales guy was excellent and had all the answers I needed. Then they assigned my installation a Project Manager. SHE WAS AMAZING! Answered my questions, kept me informed about everything, gave instructions in writing and in text messages.  My installers were on-time and worked fast (2 day install, I had a lot of panels installed)

They arranged financing at a fantastic rate, my accountant is ready to file for the government paybacks, and I got a rebate check from Nergy Solutions as well, as agreed in my sale.

I was able to turn on my system myself once approved by the city and by APS, and they provided an app and a website that allows me to  monitor my system and how much is being produced.

I didn't have to do a thing other than start making payments after I flipped a couple switches.  I can't wait to see my utility bills.

Honestly, I can't imagine an easier process.

Streamline Solar has changed our lives.  We can still enjoy the 72 degree coolness in our 2900 sq ft home without the $500+ electric bill.   Thanks to Andy and his crew we cut our summer bills in half and enjoy low monthly cost the rest of the year.  Andy accessed our needs and got right to work on the installation without disrupting our daily routine.  Love these guys.

Great solar company, very responsive friendly staff. We've had our solar for one year and would recommend it to everyone (well if you want to save money).

Freedom Forever is exceptional with their customer experience till solar system install and after. Customer satisfaction is their top priority, and that's why they have the only legit power production guarantee on the market. Would definitely recommend if customers are looking for a company that's been around and is going to be around for a long time.

These guys use illegal telemarketing to generate leads and have their hired idiots from India bombarding my phone non-stop.  Judging by the previous reviews, I'm thinking it's about the only way they can get any business.

They seem to be out of business, so perhaps the review is a moot point.  However, the slick presentation of the salesperson (who is no longer with the company) did not result in a good overall experience for me.  I was promised that electricity purchased from APS would be at a flat rate of .09 per kWh, and I would sell electricity back to APS at a flat rate of .12 per kWh.  I knew it was probably BS at the time, and I repeatedly asked if that was accurate.  They assured me it was.  And...no.  I'm on a standard time-of-use plan.

I consider this purchase to have been a major financial blunder on my part.  I bought the whole package, when I should have just bought solar directly with competitive quotes from multiple vendors.  I should have also first addressed the root cause of my high electric bill - inefficient, old air conditioners.  Now I've got to pay this huge loan off, and I am replacing the AC units on top of that.

Getting the ducts sealed was great, but it's kinda dumb that they don't CLEAN the ducts before sealing them.  The Nest thermostats will not be compatible with my new AC units.  Two of the Philips HUE bulbs have failed, and should be under warranty but I don't have a receipt that lists the date I purchased them.  Extra attic insulation is great, but that's an easy project I could have done myself.

Seems like review ratings have gone down over time.  Getting a total lack of communication.  Install is supposed to be today but still haven't heard anything, despite repeated requests.  Will update if they ever come by to install.

Ahh, 3 wks later and the install happened.  Finally decided to call main office and got a lot more results than going through sales rep.  Would have been nice if he told us this to begin with, rather than constantly putting us off.  Install crew was exceptional.  Efficient, clean and informative.  Got it done in 2 days, now have to wait for all the other inspections before we can turn it on, but at least it's a start.

I called  in April for Warranty work on the solar pool heater this company installed.  It has failed every year that we have had it when we go to turn it on in the Spring.  Every year it requires repair.  This year I called in April.  They have no show- no called for service appointments four times so far!!!  I have to take off of work for these to meet them!  Customer service is very poor if you can get them to answer the phone, which is rarely.  Buyer beware!

5 out of 5 for sure! they will go above and beyond for all your solar and electrical needs.
They are very professional and honest!!

Run as fast as you can from Sunrun.  
Monthly bills from them keep going up!    
You will lose money with solar.  I've had it for over a year and calculated my cost and it's much less than with solar.
I've also even reduced my electric consumption.
Have an attorney read your contract before signing.
Run!!! Run!!!! Run!!!!!!

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