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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

These folks really impressed me with their knowledge of energy efficiency and solar. They showed me how my energy consumption habits were causing me to have huge electric bills and what I could do to fix is and as a bonus they offered me a way to generate my own power with rooftop solar. They took care of everything from start to finish and I am even more impressed with how great their customer service was whenever I had questions or concerns. Thank you to everyone at Nergy for all their hard work!

Great company to work with.  We are a supplier to them and their workmanship and payment history are both great

No solar company should be going door to door. Do your research, then make some calls to solar companies. What they are doing is predatory.

We just had freedom forever instal our solar system today.  The fellows they sent to do our installation did a wonderful job. Omar and his "Yankees" used all the proper safety equipment and we're very professional in their installation. All the conduit was run in a manner that was inconspicuous and we'll routed to the inverter,shut off, and electrical panelthey cleaned up after and explained any questions I had. I was very happy and impressed.
The whole experience with this company has been nothing but spectacular. They took care of all the permits and everything else needed and kept us informed at every juncture.
I would highly recommend these people for a solar installation
Don and Mary Olsen

These guys use illegal telemarketing to generate leads and have their hired idiots from India bombarding my phone non-stop.  Judging by the previous reviews, I'm thinking it's about the only way they can get any business.

Can anyone confirm if this business is still open?  My emails are bouncing back and the phone number is always busy.

10 hours ago

Update- with all do respect, everything you've listed below with your response is incorrect but thx for your feed back.
The most important scenario is cust svc especially a NEW cust and existing.
Never the less your rant is incorrect, I've left you a VM as you did me while I was working as you are now closed~ no one is being non responsive, I'll await your contact @ the Oregon/Washington number that is valid. Not everyone moves and changes their contact number.
We've relocated a company to help us with our owned solar needs on the home we own in Maricopa.
Thx you for your CEO/Owner addressing the matter so promptly and professionally, us customers even NEW ones that are not in your data base appreciate it.
This person, myself is not fraud however if that is what makes you feel as your addressing this situation as a company professionally SO BE IT.
I'll await your professional contact, thx again

Thx Diane, I'll be calling another company thx to you and hanging up on me then dening that you did so.
Go on vacation, their are plenty of ppl looking for employment and would be happy to have your position, RUDE
To think I called you first because you had almost 5 stars google but Yelpers feel otherwise smh~ don't allow me to interrupt your day or whatever you were doing with a new customer inquiry

If you're going to have a solar controller installed please buy your own and have them install it.  The gentleman that came out was very professional and did a great job.  The problem I had was that the controller they installed was $295 with the actuator valve on Amazon, I was charged $395 for the controller and I was going to be charged $300 for the actuator.  The installer gave me a break and only charged me $255 for the actuator valve.  I mean if that isn't price gouging I don't know what is.  I feel I was totally ripped off by Heliocoil.  So please do some research before which I usually do but I trusted them but I was sooooo wrong.

Research well. We love our solar. That being said, we also bought a house fan and two garage fans. When the install of the fan was done somehow the tech had a 2x4 fall through our closet sealing not just one hole two. Pur solar sent a guy out to patch the holes and then today a painter. Did I mention this happened in August. We had to clean up all the installation amounting to 50 lb trash bag full. Had to throw out clothes away that just would not come clean. We asked for a discount and they gave us $100 off of all we paid them. I asked if they could give us $200-$500 discount and was denied.

Terrible about communicating with customer. Sales rep Chad Lewis added two Initiatives to our solar panel purchase. A 1000$ Homedepot card and a critter guard for the panels. He has not returned any calls, text messages or emails regarding this. Sent emails to his manager and still no one responds. His not recommend this Compton anyone wanting to purchase panels.

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