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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

When making purchases of this nature, one must rely on the information given to me by the employee representing the company. My wife and I did our research and had a ton of questions. We spent hours going over the information with the sales rep (Randy), and he assured that his information was accurate and that all our concerns were misconceptions. Unfortunately, that was not the case as most of our concerns came true. Not only did we not receive any subsidy, our panels do not meet our usage in the cooler Arizona months (Jan/Feb) and therefore we now have two triple digit bills each month. The installation was a mess, as we were never sent location plans and they were installed where we specifically said we did not want them. I will say all our interactions with the workers installing equipment were great. They were prompt, friendly, and as helpful as possible. However, getting the executive team to move the panels was a nightmare, as the team conducted themselves unprofessionally by bullying my wife, having multiple people on phones calls when speaking to us, and then not restoring the tiles accurately on our roof. It is pretty clear that they only care about the sale and not the long-term relationship of their clients. Our sales rep told us about how many different degrees he had and how his information was on point. At the end of the day, it was not. Now we are stuck with a $30K system that does not meet our needs/expectations.

Kyle was great. He has been out twice. The first time he took a part out of stock and the second time he had the part he needed. Both times he came out the same day I called!
He is a complete professional and the Co is lucky to have him!

I'm so happy with Cheetah solar.. Worked with Raymond and was very informative he answered all my questions and had responded to all my texts and emails. Very professional and would highly recommend them!

The company itself seems legit. It is their sales reps that do a terrible job. If only they would screen the independent sellers, then they might have a great company. Brandon Ewell of Caliber Solar LLC tried to sell a 18Kw system to me. All of a sudden there was a change order and now it was going to be a 14.94 Kw system. Brandon stated that both systems would produce exactly the same amount of energy. If that is true, then why did he try to sell the more expensive one first?  I'm glad I decided not to go with him. Unfortunately for Freedom, this sales rep screwed the pooch.

Pathetic. Simply pathetic probably the worst of the worst of the worst
I, paying for solar I was supposed to have 2 plus months ago
Doesn't, pass inspection, "We will be there Tuesday".  "Sorry, truck broke down",doesn't work? Be there in a cuuple weeks. Showed up:  ( { I shot you not) ". Yep, not working. I can fix it but didn't bring tools or parts. Be back Monday"
Nope
Called, supposed to be there Tuesday
Nope

I talked to Shane on the phone and he got me set up with an appointment within 5 mins! Next thing you know they were at my house. This company has been helping save money and time, and i value both of those things!

Be fore warned. I used this company a year a ago. I would NOT recommend because of an on going issue.  I've had to write complaints to the ROC, BBB, and the attorney general. Issue is still not resolved. Had great service in the beginning but soon as an issue becomes apparent they would shift the blame without any proof the blame involves another party. Be real careful with these guys.

If I could give no stars, I would. The solar hot water system for the pool has not worked an entire year since we've had it. They claimed it was because we had the light color panels, then replaced them with black. Now the panels are leaking. The earliest appointment is the middle of next month,  they want $75 to come out, $150/hr for labor, plus parts - and they want a credit card NOW or they won't make the appointment?!? I'm not giving you credit card info a month before you get here! Stupid.

Had two great experiences with one of their electricians "T". We decided to install a small heater in our bathroom and scheduled that same electrician to do it. Unfortunately he was ill on the day of the install, so I agreed to have a different tech, "S", do it. Huge mistake. He damaged my freshly painted wall unnecessarily--first, by pounding on it with his pencil eraser to check out the studs--left black divots in the drywall. I said "I have s stud finder." He replied, "I have one in my truck."  Right.

Then after he was done, he said "you'll need to do some repair."  Sure enough, he had started to cut in one place and decided to move to another, leaving a gash in the wall. Lots of small scratches, and a gap between the edge of the heater frame and the drywall.

When I called the office to explain and try to resolve the issue, the response was "I discussed it with my boss and we will send "S" back to repair the damage he did." Are you kidding me?  Fearing further damage, I decided to repair the wall myself.

Nothing but a nightmare! We had our roof replaced and the solar panels removed and replaced by one of their approved contractors. Then the approved electrician came and hooked everything back up again. BUT NOTHING IS WORKING NOW! Is it Sunrun's fault, the contractor, the electrician? And probably the worst thing about Sunrun is that in customer service, NO ONE SPEAKS ENGLISH. Even that chat is by someone with extremely limited English skills.

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