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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

I am always terrified when working with contractors and spending so much money. I set an appointment for Nergy Solutions to come to my home and talk to me about going solar (in Arizona, it's the only smart move)

The sales guy was excellent and had all the answers I needed. Then they assigned my installation a Project Manager. SHE WAS AMAZING! Answered my questions, kept me informed about everything, gave instructions in writing and in text messages.  My installers were on-time and worked fast (2 day install, I had a lot of panels installed)

They arranged financing at a fantastic rate, my accountant is ready to file for the government paybacks, and I got a rebate check from Nergy Solutions as well, as agreed in my sale.

I was able to turn on my system myself once approved by the city and by APS, and they provided an app and a website that allows me to  monitor my system and how much is being produced.

I didn't have to do a thing other than start making payments after I flipped a couple switches.  I can't wait to see my utility bills.

Honestly, I can't imagine an easier process.

We did a 3 week interview with 10 solar companies. We were concerned about getting a reliable honest company that stood behind there product. Marc was our sales rep from streamline solar. He was one of the first we talked to. So we had lots of questions and needed educating on solar. Marc had lots of patience took the time to answer everything we had. No pressure sales, just honest answers. After much consideration we decided on streamline . Albert was our account manager, he was absolutely great too. He worked with us until we were satisfied with the layout, he was with us through the process and continued to answer our questions. We had a issue and streamline solar was great! They  took care of the problem quickly and throughly. The quality of people that work for them speaks volumes. We have been throughly impressed with streamline and would highly recommend. I would ask for Marc he is excellent and will help you thru the process.

I'm so happy with Cheetah solar.. Worked with Raymond and was very informative he answered all my questions and had responded to all my texts and emails. Very professional and would highly recommend them!

I worked with Freedom Forever on a relatively complicated 18kw system that I fully expected would take a significant amount of time for many reasons. The truth is that any "upgraded" or large installation that involves batteries and ground mounted panels is going to take lots of time. Also, my property is very heavily treed so creativity in design was a must.  While there were some stages of the build that were delayed due to Freedom Forever being very busy, most of the delays were due to back ordered Tesla components and necessary re-designs based on "on the ground" challenges that came up as well as a very significant utility infrastructure problem. In the end, however, I have to say that nearly everyone I worked with at Freedom Forever was very professional and competent. In fact, there were two or three people on the team that I would say are actually pretty impressive in terms of going above and beyond to fix challenges and problems.  My project ended up many months delayed for the reasons I listed above, but TRUE TO THEIR WORD, they compensated me 100% for the delays.  In other words, they made ALL of my monthly solar loan payments until the system was working.  One Freedom Forever employee assigned to fixing issues post installation (his name is Casey) literally came to my property and camped out all day long monitoring and investigating a problem I had with my inverters turning off. Turns out he was able to identify the problem as voltage overload from my utility.  I had to have my utility fix the problem, which was a little complicated, but once it was fixed I had a fully functional system that is exceeding my expectations in terms of production and storage. I think people find it easier to bash companies on these review sites, but in the end what matters most is not the problems that come up, but the reaction to the problems. We had lots of challenges, but the company never abandoned me and delivered a monster system that looks pretty damn amazing too if I do say so myself.  Thanks to everyone at Freedom Forever for going above and beyond.

This Review is a special update. Thanks to Southwest Electric for coming through on the items that after reviewing have been updated. I do appreciate their team, hearing me out, taking the time to send someone out and make the updates at no additional cost. They stood by their work, and they made good on their promise. I do appreciate the extra effort in this team to see the work resolved. I do have good things to say, and I would certainly recommend them, Southwest Electric. Thank you.

I talked to Shane on the phone and he got me set up with an appointment within 5 mins! Next thing you know they were at my house. This company has been helping save money and time, and i value both of those things!

10 hours ago

Update- with all do respect, everything you've listed below with your response is incorrect but thx for your feed back.
The most important scenario is cust svc especially a NEW cust and existing.
Never the less your rant is incorrect, I've left you a VM as you did me while I was working as you are now closed~ no one is being non responsive, I'll await your contact @ the Oregon/Washington number that is valid. Not everyone moves and changes their contact number.
We've relocated a company to help us with our owned solar needs on the home we own in Maricopa.
Thx you for your CEO/Owner addressing the matter so promptly and professionally, us customers even NEW ones that are not in your data base appreciate it.
This person, myself is not fraud however if that is what makes you feel as your addressing this situation as a company professionally SO BE IT.
I'll await your professional contact, thx again

Thx Diane, I'll be calling another company thx to you and hanging up on me then dening that you did so.
Go on vacation, their are plenty of ppl looking for employment and would be happy to have your position, RUDE
To think I called you first because you had almost 5 stars google but Yelpers feel otherwise smh~ don't allow me to interrupt your day or whatever you were doing with a new customer inquiry

If I could give no stars, I would. The solar hot water system for the pool has not worked an entire year since we've had it. They claimed it was because we had the light color panels, then replaced them with black. Now the panels are leaking. The earliest appointment is the middle of next month,  they want $75 to come out, $150/hr for labor, plus parts - and they want a credit card NOW or they won't make the appointment?!? I'm not giving you credit card info a month before you get here! Stupid.

Research well. We love our solar. That being said, we also bought a house fan and two garage fans. When the install of the fan was done somehow the tech had a 2x4 fall through our closet sealing not just one hole two. Pur solar sent a guy out to patch the holes and then today a painter. Did I mention this happened in August. We had to clean up all the installation amounting to 50 lb trash bag full. Had to throw out clothes away that just would not come clean. We asked for a discount and they gave us $100 off of all we paid them. I asked if they could give us $200-$500 discount and was denied.

Do not get Sunrun!  They are the worst!  They do not say what they say they are going to do!  Especially when you need a new roof that they prob caused!  I only had to replace half my roof go figure it was the side the solar was on!  V

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