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SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We original went with a " Big" solar company BUT had nothing but problems.  I called Paul at AES and we could not be happier. PAul kept us informed and walked is through the whole process. Brian was great and they finished even quicker than the 45 days from signing contract. The crew was great and kept area clean and was very respectful that the attic access was MY BEDROOM lol.

Could NOT be happier. If you want to be more than a number - go with these guys!  Thanks AES for helping us go Solar!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

These guys were great, from the original consultation to the installation and startup.  Everyone I interacted with was very responsive and straightforward.  They took care of all required paperwork and permits, and installation was done in one day.  Even months after installation, they are very quick to respond to questions.  My system is working great and I couldn't be happier with it.  In fact, I just recently ordered a system upgrade with a backup battery from them to get me though power outages.  I wouldn't even consider any other company.

I got to turn on my panels today and let me tell you how fun it was to get to be the one to flip the switch. Aside from letting me do the "cutting of the ribbon" as it were, Cheetah Solar handled everything smoothly and perfectly. I never felt lost or like I wasn't informed about what was going on with the design and I implementation of the system. It's was ridiculously easy and I couldn't be happier with the process or their service.

If you have an option to go with another solar company, I would recommend doing it. I wanted to like this company since they made it seem so great but I just can't. We have spent the last 9 months trying to figure out why we have been paying so much with no help from them. Phone call after phone call, talking with agent to manager and still no explanation as to why our electric bill is still almost $400.00. The last conversation we were informed that our panels were installed based on ONE months of data, not several months as I should have been. We were only asked to provide one statement from our electric company to show our account information and were never asked for any other data. Since I am not an expert on solar nor am I employed by the company, I would assume if you did not have all of the information necessary to install the solar, I would ask for the missing info. Now we are again waiting for another manager to call us back(it's been 3 weeks or more), since they are now blaming this on their sales rep. But as we have been told, since they are not employed by the company this is probably going to get us nowhere again. Don't expect to actually get a call back though, they have never actually called us back. Do yourself a favor and find another solar company. It will save you time and money.

Pathetic. Simply pathetic probably the worst of the worst of the worst
I, paying for solar I was supposed to have 2 plus months ago
Doesn't, pass inspection, "We will be there Tuesday".  "Sorry, truck broke down",doesn't work? Be there in a cuuple weeks. Showed up:  ( { I shot you not) ". Yep, not working. I can fix it but didn't bring tools or parts. Be back Monday"
Nope
Called, supposed to be there Tuesday
Nope

Custom Home Services did exactly what they promised. Fast, Efficient, and the best value in the valley. Would highly recommend to anyone looking to save money on your energy bill.

Wasted 6 months working with PepSolar only for them to show up the day of my install and say they couldn't install on the roof I have...which is standard clay tile all over AZ. Then they told me it would be an additional $8,000 charge for roof work! In addition to the $48,000. Run!

Do not do business with this company. The product is good, but the service department is terrible. This problem could perhaps be solved by firing the smug and arrogant service manager (Tempe, Arizona) who may at one time been a good pool boy, but who I believe as a person and businessman is an arrogant, uncooperative pr*&k. Here's the story. I noticed a leak in the vacuum breaker valve in my Heliocol installation, so I had Heliocol come out to fix it. It cost $75 for the visit and $75 for the half hour of work. Problem number one is that the "work" was simply to unscrew the valve and wrap its threads with plumber tape. So I paid $150 for a piece of plumber's tape which took about 2 minutes to fix. If the service manager had suggested that I look at the threads beforehand to see if that was the source of the leak before scheduling  a service trip, that would have been greatly appreciated and would have saved me $150, but of course, he is not in the business of helping customers.
The second part of the story is as follows: About 4-5 days after the plumber's tape fix, I noticed that my pool cleaner worked fine when solar was not enabled, but as soon as the solar water panels were engaged, the pool vacuum line suction decreased so much that the cleaner stopped its operation and the cleaner just sat still in the pool and stopped vibrating and moving. I called Heliocol's service department and spoke to the worthless service manager. I have to confess that I secretly hoped to get a free analysis trip out of the call because this new malfunction occurred so close in time to the plumber's tape visit. Instead, his focus was to blame the pool equipment and disavow any responsibility for the malfunction, and he may very well turn out to be correct about that. Time will tell. But I sure did not want him to do his Pontius Pilate routine on me which is what happened. After all, the pool and its equipment with the add-on solar panels comprise a system, where one malfunction might show up in another part of the system. I hoped he would come up with some troubleshooting suggestions which did not occur. What a loser! Anyhow, this morning I spoke with my pool installer and he made some helpful suggestions to attack the problem (unlike Heliocol) before a service guy comes out.

5 out of 5 for sure! they will go above and beyond for all your solar and electrical needs.
They are very professional and honest!!

The system was installed, after long delays on May 2021. It stopped generating power by the end of July. Requests for information from the company have been ignored. They and their subcontractors simply do not communicate at all with customers. I've called several times and received promises of callbacks with followup information, but have yet to receive any. APS bills are through the roof and Sunrun is continuing to bill although the system is producing no electricity.  The best outcome would be to have them remove their non-functioning installation from my house, repair the roof,  and refund payments for the months when no power was generated. The frustration of dealing with this company is literally making us sick.  I am sufficiently frustrated that I am filing a consumer complaint with the Arizona Attorney General's office. Appalling business ethics as well as non-existent customer service.

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