Elevation

June 2, 2021-UPDATE

So the past 2 weeks has completely changed the way I feel about Elevation Solutions. A few weeks ago, I was in contact with someone who was more aligned with the service that we had originally received when we first started working with Elevation Solar.

The person I spoke with completely understood our concerns, was empathetic to the issues, and worked with us to schedule a time to have any issues fixed.

The day that it was scheduled for, the first gentleman who showed up not only listened to my concerns so that they could complete the project, but he pointed out areas that we hadn't seen that should be corrected.

The first gentleman was a manager and waited for the second guy to arrive and went over everything with him. The 2nd gentleman did a spectacular job and the side of our house looks so good. He worked for several hours to fix it, went through everything with me, and made our house look like it did prior to the installation.

Afterwards, the person I spoke with followed up to make sure everything was perfect.

Everyone I have dealt with in the past two weeks have been understanding, apologetic, and have made it clear that what happened was not the level of service that Elevation Home Energy Solutions provides.

Mistakes happen, that's life. But it's the way that the company reacts to it that makes a difference and I'm completely satisfied with the solution to the mistake that were made.

Our solars panels are producing, they look amazing, and now the side of our house looks just as good as the rest of our home.

BUYER BEWARE!!!!
Signed a contract on March 25, 2022. System was to generate 131% of all utilities used, so actually should be no utility bills, and maybe even a profit. The system failed inspection multiple times due to their work and finally was in service in February of 2023. I filed a BBB complaint and the company offered to pay me for what the solar system would have saved me had it been operational on time.
When final payment was due, I submitted my bills for the period in question and they were $2,700. They only offered to pay $1,500 and threatened to place a lien on my home if I didn't pay them the balance. They also wanted to make me sign a settlement agreement but wouldn't provide this to me to read in advance unless I agreed to pay the balance.

RECAP: Bad experience. If I could choose again, I would not use Elevation.

08/17/22 - Solar project designs signed-off. Paid deposit.

10/05/22 - No updates for over 1-month. Permits approved. Project moved to installation phase.

11/08/22 - No updates received for 1-month. Made aware that Concierge #1 no longer w/company. Assigned a new Concierge #2. Installation scheduled.

11/11/22 - Panels installed. Crew leaves without notice despite being home. Called Elevation to find out status. Told job was done despite system not being fully set-up w/home WiFi.

11/14/22 - Paid 2nd payment.

12/01/22 - Elevation scheduled to meet w/City for inspection. Elevation is a no-show.

12/06/22 - Elevation rescheduled w/City. Discover that installation was not done according to approved design. Need plan revisions. Assured that "it's not as long as an actual permit, just like a week then we can re schedule your inspection."

12/15/22 - Assigned Concierge #3. Assured that she will "keep the ball rolling."
12/21/22 - Concierge #3 reached out. Claims City approval pending.
12/29/22 - Concierge #3 reached out. Claims City approval still pending.

01/06/23 - I call the City Building Dept myself. Told that Elevation 12/09/22 submitted design revisions, but City responded the same day saying plan was incomplete. No response from Elevation. Messaged Concierge #3 about findings - no response. Felt misled and loss of time.

01/12/23 - Messaged Concierge #3 - still no response.

01/16/23 - Concierge #3 responds, "...first day back in the office as I was traveling internationally..." No away messages. Nobody covering email/phone.

01/23/23 - Called City again myself. Received confirmation that revised plans now approved. Messaged Concierge #3 the news.

01/31/23 - Elevation a no-show again w/City inspector. I myself help City inspector w/roof inspection in order to avoid any further delays.

02/09/23 - Permission to operate by SCE granted.

02/15/23 - Elevation returns to set-up WiFi.

I have my solar panels installed in 2018. Since then my energy consumption has changed. I need to add more panels and a battery back up system. I have been trying to get in touch with someone by email for over a month. In 3-17 I tried to get a hold of someone by using yelp and still no response. Do they want business?

I have no choice. I have to use them since they installed the system I have. Another company won't come and add more for me.

Update, not sure what they are talking about. I don't need anything fixed. I need a quote to add more panels and AGAIN no one is responding.

My initial experience with Elevation was very good...until I needed service.  After a few great years of solar service, the inverter failed.  It's under warranty through Solar Edge.  I have been fighting with Solar Edge for a month to get a new inverter which was promised to be shipped within 7-10 business days.  It's too bad Solar Edge is giving Elevation a black eye when it comes to customer service and warranty repair work,  Steer clear of Elevation and an other solar company working with Solar Edge, it will save you headaches in the long run.

Any company that has to go door to door at 7pm to get business likely isn't someone you should do business with. These guys rang the doorbell tonight after the kids are sleeping, and when we didn't answer, they knocked aggressively.  My husband went outside and told them to leave and not to come back to our house, and they got super aggressive.

Avoid this company.

Our experience with Elevation is that they are not responsive or professional business.  It took many months to get our solar installed, and much damage was caused to our house and roof.  If you are considering to add solar to your home steer clear of this company.

We have received terrible service for the past several years. We signed contract in August 2018 for a $76k system. After waiting for the install for three months, they sent us a new install agreement for $83k.

Poor communication and pathetic work.

They blew a transformer.

They delivered the panels in January 2019...to our side patio and so our solar journey began. With them not functioning. However we began paying for the panels before they were installed. Installation began in April 2019 and things seemed to be fine. Then it rained later summer 2019 and we had multiple sites of leaking in our home. They came back, told us that our roof needed to be redone and that it should have been done beforehand.

As someone who is not an installer or knowledgeable about roofs, I expected them to make aware of a roof issue before installation. We had asked multiple times about mounting on a foam roof and no concerns were made. They ended up having to uninstall the entire system. We had to pay several thousand to redo our entire roof. Then they reinstalled them. The process took about two months.

They do not monitor the system even though they say they will.

They have been out 10+ times to figure out what is going on that makes the system not produce. They have replaced our inverters two or three times. They sent the manager out recently to check it out. They said each 6kw inverter is producing normally. He said it was producing 14k....sorry bro. 6+6 does not equal 14. It worked for one week. Now the system is not registering one of the inverters so we have no idea if it's functioning.

I messaged Elevation Solar yesterday and did not even get a response.

If you have an option to go anywhere else, please do.

I would not recommend Elevation Solar Installers!  They are sub-contractors to mainstream Solar Companies such as Envision.  Sadly their work is poor, almost no quality assurance and quite often they leave a job unfinished or incorrectly installed.  Using my solar installation as an example my experience matches several of the complaints filed against Elevation Solar in various rating activities such as Yelp & the Better Business Bureau.
        After waiting several months for the right parts, since I wanted a very large array installation with the best battery.  Their "installation" failed the City Electrician Inspection Twice!  And that did not even touch the two sets of loose wires causing lights & wall sockets in the house to fail.  Once they corrected those failings, the City Inspection passed and then the power company passed their portion.  Neither had any reason to check the Elevation connection boxes themselves.
      Instead of sending out the promised Technician for start up, I was sent an email with photos (of a simplified system) and then a phone call that was supposed to walk me thru the startup.  Only to discover the Elevation Tech calling had no knowledge of my advanced system.  So another caller with the correct information had me standing outside flipping levers.  Only no power and no startup.  It turns out once again the Elevation Installers had failed to complete their own connections and parts were missing.  My complaints to them were not addressed and I had to complain directly to the actual solar contractor who had hired Elevation.  Once again promises made that a Tech would be on my doorstep early the next morning.  It is now 12:30 in the afternoon and so far no emails, no phone calls and no Technician.

My system was turned on 11-27-22 and one of my inverters was damaged. The rep on the phone said he would schedule a service date and this is almost January and every time I call I get transferred to different departments and get the runaround. I'm getting agitated and pissed off.

Do not use Elevation for solar. We signed with this company in July 2022 and our solar was just activated in March 2023. Communication and customer service is horrible. We were told we'd have a dedicated customer service person and then never heard from him after the sales pitch. We've had to constantly reach out via phone and email to get anything done. We were supposed to have panels installed months ago but also have roof vents replaced only to be told by the solar installers that they don't replace vents. A week later, with no communication or notification, there are men in my backyard and on my roof replacing vents! I'm a woman working from home so imagine my fear when random men start walking around on my roof! After contacting Elevation they had zero communication with the vent contractors.  The same guys came out a few days later also with no notification. Then we finally got our panels installed and they have failed inspection not once but twice because Elevation had failed to do/submit what they need to in order for the system to be approved. 9 months after signing the agreement with Elevation, our solar is finally up and running. We are now waiting on our tax rebate documents which were promised to us and still have not been received.  Never ever ever use this company. They sell you a pack of bull that smells like roses.

Unfortunately, I have to post another update to this review. We have recently discovered that due to slipshod work at the time of our solar install, after inspection by a qualified local roofing company, that Elevation Solar caused a leak in our roof when they installed our panels. This may have caused several tens of thousands of dollars worth of damage, since the entire underlay for the roof will now need to be replaced, as well as removing and replacing the panels.

I will be reaching out to them to request that they repair or pay for repairs of this damage, since it has caused the roof to leak internally to the house.

If you're thinking about using Elevation solar I would consider looking elsewhere. The process has been long and frustrating. From the day I signed the contract to the panels being installed was over a year.  Now that my panels were installed and my system passed inspection, and now "activated", my panels are still not producing! So I'm paying for my solar that's not up and running AND my electric bill. They're promise to send a tech out as soon as possible is two weeks away. That's over 40 days where I should be active with my solar panels and right now they do nothing to help me. At this point if I wasn't under contract and paying almost 100k for my panels I'd have them take the panels and never use this company for solar. I truly feel like I've been ripped off......So beware and be sure it's what you really want to do!

Diana, Nate, and their whole crew came to check pressure points and seal my ducts to increase energy efficiency in conjunction with my solar system. They all did a great job and were fast, friendly, and efficient. Thank you!​

Pedro and Diana from the EE Department were awesome.  It was hot and they continued working like champs.  Very Professional and friendly.  Thank you both for adding insulation to the house.  You Rock!!!

hired them over a year to go to put insulation in my house and they did a great job. Because of the work ethic I saw and their Better Business Bureau rating I hired them to put solar panels and Tesla power walls in my house. At the time I made the initial payment of nearly $9000,I was told the panels would be on the roof before fall but the power walls may not arrive until February due to back orders. It is now May 2022 and I have no panels and no power walls. They have not responded to calls or mail. I want my money back.

If I could give this company zero stars I would. I  will start first by the sales experience. The sales experience I  would give five stars, the sales rep was extremely knowledgeable and was able to explain everything in great detail.

After we bought our unit cash, everything started going down hill. We have had our unit now for three years. We found out that the first year having the unit something was not working and I was the one who had to keep calling saying our bill was high until someone finally decided to come check on the unit.

After the company stated they fixed the issue and everything should be working. I  just found out today that something else isn't working on my unit and it hasn't been working since September 2020.

This company promises you if something goes out or breaks they will monitor it and let you know (this hasn't been the case). I  have been the one making phone calls and checking my monthly bills and not seeing any improvement.

I  have had my unit for three years and so far I  have probably seen a good half of a year of it actually working correctly. I  would not waste you time with this company or if you do maybe you should lease the panels, then maybe they will care more about your service. It seems like I am on the back burner by paying them off completely.

Shop around don't buy here like I  said unless you lease. This company so far has been garbage on the service and helping me out. Like I  said zero stars in my book and a lawsuit getting ready to take place..

Thank you Jacob & Pedro for such a great job with the cellulose install in my attic spaces! I was extremely impressed with how polite and professional they were. Their extra attention to laying and taping down the plastic everywhere was much appreciated. There was no trace of any mess at all after they left. Thank you again!

Zero stars for sure absolutely horrible customer service. My system has been "turned on" now for a month and has produced 0 power. I have been contacting my representative Natasha continually in attempt to get someone out to check the system. A month later I still have been unable to get anyone out to my home. Sales team is great at making you feel good and making all these promises about warranty and system monitoring for performance. It is nothing g but smoke and mirrors. They care nothing about you as a customer nor do they care about the quality of thier work. My recommendation is stay away from Elevation Solar!​

My solar project started with Elevation earlier in 2022.  It seemed to be going ok until everything was finished.  It gets submitted to Tucson Electric Power and then 10 days later comes back with needs corrections.  This is the 4th or 5th time it has come back that TEP needs pictures.  Each time it is the same thing.  On the third time, early Nov 2022 I sent my own pictures and it was re-submitted.  I contacted Elevation at that time and told them to send someone back out for new pictures.  I am inquiring with TEP to see if they just resubmit the same things.  I'm waiting to hear back.  Early Nov 2022 I called Elevation and told them I wasn't happy paying my payment as well as my electrical service and couldn't afford to keep doing that especially in the summer when it runs almost $300 and if they didn't do something I would be  putting in complaints everywhere I could.  They sent me two payments and I appreciate that, but I NEED MY SYSTEM WORKING.  Well here we are again.  It came back as needs corrections again.  So guess what, I'm complaining everywhere.

David was on time for post Solar appointments, responsive, hard worker, and provided valuable and factual information +++++  Thank you David K

We've been in the valley of the sun for over 30 years now. Why we didn't consider going green before is kinda mind baffling. Anytime We are looking to get a major project done We definitely do our research and get several quotes. Elevation Solar was on the list of 5 companies to meet and get more info regarding solar on our ranch style home.

Adam was our consultant. He called on time, demeanor was extremely polite and respectful. His knowledge to our book of questions and concerns far exceeded our expectations. This was after having to sit through other companies poor demonstrations so we were tired and about ready to give up. Adam restored the fire or sun should I say back in our solar venture. After answering all of our questions and concerns we decided to move forward with Elevation Solar.

After this The process moved pretty quickly. We received a detailed quote that broke everything down. Next we signed the contract. The entire time Adam was a part of the process in case we needed anything. The project manager was also great and the instal crews as well. All fallowed protocols and were very efficient but made time for details. All permits, materials and solar details were handled in a timely matter and by Elevation Solar.

We are now happily seeing the savings and benefiting in not only saving money but helping the environment. Would definitely recommend with company to anyone in Arizona. Take the leap you won't be disappointed!

Update on day 90 (see earlier reviews below): Certificate to Operate is issued by APS!  System is running great!  It starts producing a couple hundred watts around 7 a.m. and ends around 5:30 p.m. peaking all day near 8kW.  I think that might be great for October in AZ.  Total installed rating is 10.2 kW DC so I will check the efficiencies as the year goes on.

I still think this is a five star outfit even though you might say they could always communicate more.  The only issue I have right now is I use the SolarEdge (inverter) app to see my PV production and use the Curb (monitoring) app to see my household load; I should be able to use the Curb app for both.  So we will see if Elevation can fix that.

Well yelpers, Solar PV is a longterm process not a one-click purchase from Amazon as I alluded to previously; so take some time, and be patient, you will be rewarded. I could not be more happy with how things turned out.

Update on day 50:  Installation is complete and things look great.  I have attached a couple of photos for fun. I am not sure what other yelpers are complaining about, as this is a process; it's not like ordering pizza delivery.  The purchase loan was smooth and done all online.  The delivery and installation teams were very professional and clean.  The real test comes with the final results after a couple of inspections and then activation!  Please stay tuned, I will be sure to update.  Still Five Stars!

I guess I replaced my earlier review.... here it is from August 2019....

Started looking for some solar bids last month and found the EnergySage website most helpful.  It returned two reasonable quotes, one from Elevation Solar.  Working through the EnergySage website is low pressure as no one can contact you unless you want.  Well, I reached out to a third outfit and ended up having two site visits.  The Elevation Solar site visit was NOT a sales call, instead the next day I got a firm quote.  Every other installer had a sales pitch and mostly wanted to sell me a lease (a lease is okay if that's your thing) but I wanted to buy.  So here is the best part... Elevation Solar provides a purchase financing thru Clean Energy Credit Union that was better than my credit union and USAA Bank!  It is a 30/70 loan with 30% due in a balloon payment when you get you tax refund and then a 70% 12 year loan.  Very nice.

Well, the permits and application forms are in to APS and I will keep you Yelpers up to date on how the installation and PV performance works out.  The schedule seems to be 45 days for install the another 45 days for activation.  Seems a little aggressive and optimistic but we will see!

Bad reviews seem to be coming from Nevada but here in Phoenix, Five Stars so far.

My husband got solar through this company. The instillation was quick and thorough. Any time I had questions or concerns, the customer service team was on it and took care of everything. Now, our last electric bill was $8! I am so happy

The WORST customer service we have ever experienced.  Buyer's remorse doesn't begin to describe the feeling we feel having signed on to use a company's product/equipment when that company clearly doesn't care about us.

We signed our contract in July 2019, made our first payment in December 2019, but didn't have all our equipment installed and working properly until March 2020.  During this time, there were times when we had to reach out to them to spur activity/progress on our inspections or installation.  We also sent multiple emails that were either never responded to or were not responded to for two weeks or more.  

A few months ago we connected with two different Customer Service Specialists than had previously helped us to try to get answers to questions we never received a response to.  Unfortunately, our customer service experience hasn't been any better with these two specialists.  On 9/9 we emailed them to report an issue with our equipment and followed up with them on 9/20. Today's 10/3 and still no response.  In the meantime, our equipment isn't functioning properly and there's no hope of getting it resolved any time soon - again.

In addition, we were told there was a promotion going on if we signed up during July 2019.  We've asked about these items multiple times, but as of October 2020, we haven't received them.  They also failed to let us know about pigeon protection, which we had an exterminator tell us earlier this week we should have been offered and would now have to pay $2300 to resolve.

Really bad customer service. We have had our panels for almost 5 years and our inverter is making noise now. Tech came out but since it wasn't making noise the minute they were there it was fine so they left. Now I have to prove the issue to the company with video. They don't listen. They promise follow up but never respond back. Really not a good experience so I cannot recommend them.

Now, I am not one who bitches for nothing. But, I just had a very bad experience with Elevation Solar and they haven't even turned it on yet.
They were showed up, a week or so ago to do the install. After an hour or so, the Lead Guy, who seemed to be a good installer, tell me he can't install the Panels like was presented and needs to split up the panels to both sides of Roof. I told him to call his Company and do not proceed with installation, until they clear this up. a few days later their Consierge emailed me and told me their install Management Team would be looking into it. They rescheduled the install shortly after. When they showed up, they began the installation. They asked me if they could look inside at the Roof support Beams. Then they informed me that they may not be able to install the Panels and they had to call their office for support. After 2 hours they got the answer and went to the store to get bigger Screws. Finally, the began their installation and completed by days end.
First, the survey person was incompetent and should have been through and known how best to anchor the supports. The install team, who should have been informed on the installation on a Manufactured Home had no clue. Once they got the solution, they were surprised.
I am very disappointed at this Companies installation. They have a Consierge who is a middle man and keeps you from dealing with the install management. Being a Contractor, I would never allow this to happen. I would never have this Company do another install for me, or anyone at my HOA. I will make sure they don't get another installation in my Development. Incompetent Team.
They haven't turned it on yet. Can't wait to see what happens.

Super shady business practices.  We set up an appointment with sales  guy, Dane, and he seemed honest...at first.  I asked a lot of questions and he seemed bothered I had done my research  

My husband and I wanted to discuss our options and we were leaning toward installation.  This is when things went south.  Dane was not happy we did not sign on the spot.  We asked him to contact us Wednesday. This was his follow up day.  He never called. We are both busy working our crazy jobs and thought maybe he called the other.  Nope no call.

We said okay, he must not want the sale.  A week later his manager contacts my husband and offers to cover the difference on the federal tax credit for 2019 VS 2020 if we signed today.   My husband advised I was out of town and he would like to speak to me before signing.  He got pushy and said he needed him to sign stat.  My husband again explained he wanted to discuss with me   Manager was not happy and said he would call later in the week which also happened to be next month.

Guess what?  No call so no sale.  Seriously, they lost a sale as we have lots of cash from a home sale and were ready to sign once we felt comfortable but their pushy tactics and wanting to close out their month with one final sale lost them a customer  

Dane also advised that the would give us a credit if we did a positive review of the company.  What? How when we haven't even experienced anything   This is shady to get people to give them a good review before actually having work done.  This had me saying no.  My husband continued to express interest but in the end Dane and his manager lost him.

Amazing how they don't truly care about customer just the sale  

Here's your review Dane!

**UPDATED** I waited almost 2 months from the day the system stopped working due to what SRP said was their faulty install to getting a scheduled day for service. Prior to this scheduled date I called them 5 times after the first call and was told that the person with whom I needed to speak would call me back. They never did with the exception of the 1st call I made. I get a text of the date 11/29 they are going to come and fix my system. They did not show up, nor did they call and let me know no one was coming, nor did they text to let me know. I had to text the person that text me about my 11/29 appointment on 11/13 that no one showed. That person did not know that and said they would look into it. I never heard back that day even to let me know that there was no update. Left to my own business ethics reasoning, I assumed since I was "stood up" that I would be made priority for 11/30, but no, I was not. Since this person, I have no name, is the only one that actually communicates, albeit very little, with me I sent a text today 12/1 about no one came out 11.30 and what happened. Seems she is still trying to communicate with the project manager and said she did not say someone would come out on 11/30. I never said she did, but replied that I assumed I would be made priority since I was ghosted on the scheduled day. I asked if I can just get a full refund and they take their system and we go our separate ways. I get a text back saying she said she would look into the appointment with the case owner and scheduler. Seems I cannot return the 5 month old system that has only worked for 3 months despite them not living up to their end of the deal (see below for more information on that). I would strongly encourage anyone to stay away from them. I took all their good reviews as a sign of a great and ethical company. Seems I was wrong. One can never tell when that will happen to them. But for $68 grand system on a 3600 sq ft house, I expected more.
I lowered my rating from two stars to one. The reasons are: tomorrow will be a month since my system broke, stopped producing and building credits, and has not been fixed or attempted to fix post diagnosis. They sent someone out to fix it. He took my electrical box panel off my electrical box and due to a safety hazard left it off the box. He just left. He called but left no message and i had no idea he was gone. He did not come to my door (he knew i was home) to give me my panel so i could put it up to avoid it being stolen. I have called the company four times since in two weeks. Only once did any follow up happen, and that was the first call letting me know the exact information I called in and gave except they gave a name to a person that could verify what I already knew. Which is not only not what I asked but was confusingly pointless. The other three times I was told i would get a call back on account the person that has my account is on the phone already when I call. I do not doubt that as i know i am not the only person that has foolishly bought from them and cannot be the only one suffering from their apparent God awful business and service practices. It seems more and more clear that they are avoiding accountability to what they promised and the damage they caused due to the abhorrent installation of the system. That is not conjecture, that is from SRP when they came out to make sure I am not scamming them for better rates through the price breaks one gets by going solar. At this point i want to just give the system back, get a refund, and take my business elsewhere.
I have had the system active since the end of July 2021. I have had a few issues since then. I was told at the end of activation the solar system was online and good to go by the technician. I was notified a few days later it was actually online. I was on, but not connected to the internet as I was told. They had me put he system back online as though I knew what I was doing. Granted, they did email me instructions, but I was not able to get it done in a few tries. No real big deal, but was rather annoying because this was to be done correctly by them the first time when the tech was out. Moving forward a few days I was told and emailed that Elevation would monitor my solar panels for a year and alert me when my system stopped producing or other tech issues. This is not the case. I was alerted on 10/14/2021 by SRP that my system stopped producing energy, the solar breaker is not making a good connection and recommended that I have Elevation come out and install it correctly, and that there are 2 breakers (Curb and Brayden) that were off (these have always been off since day one of when these breakers were labeled). I understood that all was done correctly as I have to rely on what I am told on account I have no electrical or solar knowledge. I looked at my Enphase account and my system had stopped producing energy on  10/12/2021. I called today Elevation Soar today, 10/18/2021 since their support

Dec 28,2020 a guy rings my bell and when I answered he says he's with APS assigned to this area with Elevation.  I tell him APS did not inform me of this.  I say I'm not answering the door and I speak to him through the security cam. I say I'm not opening the door because APS did not inform me of this.  So he walks away pretty fast as I went down to the street to see which way he went.  I informed APS.  I looked at the pamphlet and it's a solar company.  This was a total crock that he had anything to do with APS.  Using that as a way to gain trust from people.  Beware don't answer your door.  He was wearing a bright orange vest like in construction.  The police as well as APS have been notified and I have it all on tape.  I also left a message with Elevation company telling them to not do this to people.

I had my panels installed about 3 months ago and The whole process was seamless.
The company assigned a concierge to me in case I had any questions or concerns and I couldn't be happier with their service.
Highly recommend if you're looking to go green and help the environment (and save some cash in the process)

Buyers Beware!!!! (Please take a moment to read my experience)
I couldn't say enough bad things about all levels of this company. It all started when my fiancé and I bought our first house. This was a brand new solar system that was installed before we purchased it, and we thought it would be a great idea to have solar and save some money on our electricity each month. Man we were WRONG! We moved into our new house in July of 2018, once we had signed all of our papers for APS we got confirmation that we could get our solar up and running. Once elevation solar came to my property to "make everything operational" that's when it all went completely down hill. With it being July in Arizona it is consistently over 100 degrees everyday. We were in our house for about a week when we noticed our air conditioner wasn't working properly. It would turn off from 2pm-9pm everyday. We called Elevation solar (because that was the only thing we could think of that's changed). Elevation solar assured me that it was nothing on their end, but I persistently asked for them to send out a tech. They sent out a technician after a few days, he looked over the system and said everything was in working order and that I needed someone to come and fix my air conditioner. The air conditioning technician said that our air conditioner was only 2 years old and assured me that it was running great when we ran it manually and that the solar might be turning it off. After many calls with Elevation solar they advised that it could have been my thermostat. Ended up getting 3 different thermostats, but nothing was working! Keep in mind, my fiancé works from home and her and my new puppy had to sit in a house that would get above 85 degrees every single day and elevation solar had no idea what was going on. They finally advised me that I wasn't getting the house cold enough and that was the reason that it was letting our house get to as hot as it was. They advised me to set the thermostat to 72 degrees (they told me this is optimal for their solar panels) and assured me that this would fix the issue and we shouldn't have any issues. I bet you could guess what happened next....yep it didn't work! So not only am I paying monthly for the solar system, I am also paying for an astronomical APS bill, because whenever it becomes 9pm my air conditioner would run all night trying to get the house from 85+ to 72 degrees. Call after call with Elevation solar I finally get in contact with Rob Jones, the COO of the company and let him know of the month and a half experience that my family has had to deal with since we moved into the house. He reassured me that it wasn't their system, but since it's been going on for this long he would get his "best installers on my property to check out the system". They came out as he promised and they came back saying that everything was installed properly. Really I was at a loss of words at this point. I persistently had to try to get ahold of Mr Jones because there had to be a reason why this was happening. Once I told them I would be posting my experience, that's when they got their head of installation and maintenance and this gentlemen's name was Steve. I'm so thankful for Steve because he was the only person that actually knew about the solar system. He was at our property for a total of 5 minutes, and boom our AC was back up and running. He said it was a quick and easy fix, and whoever installed our system SET IT UP WRONG. They made it that instead of turning off our water heater from 2-9pm they made it turn off our AC. He reassured us that anyone that knows the systems should know that information. He said it was rudimentary knowledge with their system. Obviously I went back to Mr Jones more than upset. I work 12 hours days and to come home to a hot house and a fiancé upset everyday because her work place is a boiler room, no amount of apologies can make that right. Mr Jones was clearly embarrassed at the situation, as he should have been and attempted to make it right by covering our APS bill. I was so jaded by the whole experience i was just happy that our system was working properly.

Buyer beware.....We have had nothing but problems with this company!! I would seriously buy your panels from somebody else!!! Besides the fact you need to leave several messages before someone calls you back that started in the beginning after we signed papers to purchase...couldn't get the salesman Eric to return a call to save our life.... a year later our panels aren't working and the part will take 10 days to get here. So I am paying for a 20,000 dollar system that doesn't work plus higher utilities!!! They say they will monitor your system..... that is a lie!! If you don't do it yourself they sure as hell won't.  They claim they only do it for a year. I was told they would always do it. So.... like I said buyer beware. I am trying to warn you to shop somewhere else!!!! This company doesn't care about you..... just your money!!!

I recommended elevation solar to my mom because she was looking to get solar and I saw that they had the best google reviews.  She's now saving a lot of money on her electricity bill and she only has to pay 12.00 to NV ENERGY! great deal.

If I could give a company negative stars I would. My installation was a nightmare. Months past it's due date. The installers fell through my ceiling in my garage and closet. Repairs took forever for that. They also installed my panels incorrectly and we failed our utility inspection. Every time I called for an update no one knew what was going on. My panels were finally complete in January and now 4 panels our out. This happened in April and I am still waiting on someone to fix them. Parts were ordered someone came to my house and didn't finish the job. Every time I call to ask what the status is no one knows and lies to say they will get back right away. I now have it on my calendar to call them weekly. Today they told me they were too busy. DO not choose them unless you are bored and you want to chase these people all day every day.

Appears to be a great company.  We did not have such good luck.  We ordered Feb. 6, 2020 and still do not have a working system.  It took the 180 days to be installed, and as of Sept 4 it is still not producing or working properly.  It takes two monitoring systems to make it work Enphase and Curb, yet I still have to call and let them know it isn't working.  Then it takes several weeks to send out a technician who does ONE thing, identify what might be wrong but can't fix it. Then another several weeks to send another technician to repair.  So now it is coming up on 4 weeks to get another technician to fix only part of the problem.  I am expecting ongoing problems. I know they try hard, that is not why I purchased from them.  I am disappointed with my purchase.

So my system went live in March 2021. Everything was great until the app told me almost half my panels went out and were no longer producing. I notified Elevation and a tech came out earlier than expected. The issue was it was a shoddy install where too many wires were stuffed in one junction box causing a short. The tech said a fire started but went out (still burn marks on my roof) he stated they should have used two junction boxes but the installers are paid by the job so they rushed. I called Elevation and Mary sounded very concerned and said it was elevated (ironic) and that a supervisor would call me because I stated I have lost faith in this company... guess what??? No call. There are too many other installers that may not cause your house to catch fire. Worst decision I made going with this company.

8/5/18
I guess the panel layout Elevation designed for me is not enough. I keep my house at 80 when I'm home (nights and weekends) and my power bill from NV Energy is running just over a hundred a month. That is on top of the $200 a month I'm paying on the financing on the panels. I like having them on my roof and doing my part for the Earth but I am not saving any money.

I live in Las Vegas and Elevation Solar was in the area trying to get some installs up here. It sounded great and I was excited to live life 'off the grid' since I live in a town with a lot of sun. I started my process in January of 2018 and it's now June 2018. Panels are on the roof and after 3 visits from their installers to fix things they installed incorrectly, I am ready to go but in a holding pattern. Of course, it's not all Elevation's fault as NV Energy doesn't want to lose their grip on me but promises were made that have not materialized. It's a long process, I'm paying more than quoted and communication with Elevation has been either sparse or frustrating. Caveat Emptor.

Just signed up with Elevation Solar.  Excited to get solar in my new home.  Has been a seamless process with our rep Billy Bassett.
He was professional and answered all of our questions. There was not a question he could not answer. Financing was exceptional .
Cant wait until its installed.  I will follow up on this post after installation.

i've looked into solar panels for years now and got different proposals but elevation is the only company that answered all of my questions, were fast, and super efficient. even got my sister and law and mom who were never interested to now working with them. Saved so much money for such a high quality service. if you're looking into solar panels i highly recommend them.

This is the worst company I have ever dealt with.  Once my solar was installed and activated and they got my $60,000 cash, I no longer mattered to them. They do not respond.  It worked for two months and then I started having problems.  In May, over three months ago I had technicians here.  They said they would be back in a week to either replace the 4 underproducing panels or move them.  I never heard from them again and have been calling, emailing, texting to no avail.  I have been in contact with my salesperson that has tried to get answers from them, also to no avail.  Two days ago he told me I would be getting a call that day from someone in the office.  Of course, there was no call.  I didn't get any attention from Elevation Solar until I threatened  bad reviews and a lawyer, which is definitely still a consideration.  I finally received a call today with the promise of a technician appointment a week from now.  I told her I had received large bills for electric for the last two months.  She told me that it takes time to build up a credit which is a complete lie since I had a credit for the first two months before the system started producing less and less energy, all that in July and August.  At this rate, I can only imagine when the weather cools off what my bills will be and what their excuses will be if they even contact me. At this point, I totally regret using this company.  I do not believe they are monitoring my system since I have never been contacted when things started going downhill months ago.  If things improve, I will be happy to change my review, but at this point would never recommend Elevation Solar to anyone.  I had wonderful service with our solar in California for 12 years which only required a technician twice and they were there within 24 hours.  Elevation Solar has a lot to learn and hoops to jump through before I have anything good to say.  I'm not just frustrated, but very angry with their lack of ethics.

The entire experience from the initial proposal through install was very pleasant and professional.  Their team went above and beyond to ensure that all my questions were answered in a timely fashion. I never felt like I was being sold or given the run around.  They are excellent communicators who did a great job setting the expectation and holding themselves accountable to fulfilling their commitments.  

I would highly recommend Elevation Solar to anyone seeking a company who prides themselves in excellent customer service.  I am happy with the outcome and was refreshingly surprised at the level of professionalism and service!

It's been about 3-4 months and they still haven't called me or giving me an update. I send two messages that I wanted to speak to a regional manager or the owner but they completely ignored me. Worst customer service ever I tell you. I'll make sure everyone writes a review here so maybe they can reach out to me and figure this thing out.

BEWARE all solar installers and salespeople are not equal! We discovered that some salespeople will quote a price then shop the deal for THEIR best $ return - - not ours.  If your salesperson can't tell you the specific install company they work for and guarantee it in writing don't sign anything - just move on.

I am so thrilled with Solar Sandy and our entire experience with Elevation Solar!  From the quote to the paperwork to the professional clean install and city inspect and handling of the meter switch by Elevation was ALL handled by Sandy and Wendy and the crew I didn't even have to think about it. They even guarantee your roof and will replace old equipment with new technology if any cells go down. Don't lease your solar - OWN it.

I AM A VERY SATISFIED CUSTOMER!!

Installed solar panel was interfering with and pressing up against a vent.  I/homeowner noticed this months later. The force on the vent likely caused the sealant which sealed the vent flashing to the shingles to separate, creating a water leak hazard. After multiple inquiries, they came out roughly two weeks following initial notification and patched it with roof patch, and the solar panel is still interfering with the vent. Poor worksmanship and customer service.

Update Review. Although we had a bad experience from the start. Customer Service reached out to us to address our concerns. They gave us the 500 dollars that were promised by the sales agent. For that we are very grateful. She offered to send people to clean our yard, but it was already cleaned. Had I known they were this helpful I would've reached out to them sooner.

Horrible customer service. Contact them with issues and they never return your call. I paid way less when I was on grid as well. These guys collect a 95$ payment every month and the service they provide is nothing short of despicable. Don't be fooled by their master sales tactics; once you are signed up, your doomed if your bill is ever too or the unit doesn't work. The service department will simply ignore all requests for updates or information. STAY FAR AWAY

Yesterday sales man for this company come to my house
David collins we talking about solar panel install but
This morning he text me to remember me we have appointment by 3 pm I told him I'm not interested in service any more
Guest what happen he started be rude and text me thist

Please don't text me again. I'm only looking for intelligent homeowners who want to save money on their electric bill. Have a nice day.
And later he text me again thist

I just spoke to my attorney. He said to tell you to Immediately remove my name or description of me from any review site you may have posted to. If you do not comply with this then we will have a case against you for libel(if written) and slander(if spoken)Thank you. Do not reply to this message.

Read my message carefully and please comply. My final warning

He told me all that when I told him about made yelp review
I don't recommend this people.

This company's communications are very poor. I have been trying for a month now to get Solar panels replaced on my roof that blew off in the storm over the last weekend in July.  I have spoken with Linda probably four times now each time she's gonna call me back so far she never has. She did return one called to let me know that one of their people Steve would be out to walk my property and installation regarding the questions I had. I never heard back from anybody after he left here and he agreed with me that there were some changes that we could make to the installation to make it less likely that the solar panels would blow off the roof. I had to call Linda again to find out what the resolution was after his visit what he had written up and whether or not that has been taken to anybody in management for discussion. Her response was she would talk to her manager that has now been three days since I spoke with her and no one has called me back. Basically I have been happy with the installation or the results of the installation and the power being produced. What I am not happy with is the response to getting the solar panels put back on my roof and possibly Ins different.

Well the middle of October everything got resolved to my satisfaction the solar panels have been installed in such a manner that they won't blow off the roof and they were pretty good about the communication during this process.

I would not recommend Elevation.  
I started in Aug 2019 for a 10kw battery-ready inverter and 16 330-watt panels, my plan was to expand in the future.
When the plans were dropped off, I looked them over and it was downgraded to a 5Kw inverter and not battery ready.  I contacted Elevation and they stated that I had been sent a revised quote with the 5Kw inverter (amazingly at the same price point) and that I had agreed to it.  After the ensuing argument, I was told if I wanted the 10Kw inverter*, I would be charged an additional $700 to $1000, but if I was willing to do the 7Kw* inverter, she could do that without additional charge.  I reluctantly agreed.  I probably should not have.
Four weeks later the tech comes out to install the inverter and it is not battery ready.  Another argument ensues and I had to send the email where the sales agent had stated it was "absolutely battery ready." After another delay, the correct inverter and related equipment were installed and my approval process is started with the utility.
Commissioning is Nov 27, 2019, after delays and attempts to give me lower equipment.  It failed as the plans were not correct.  I called Elevation and they said they would send out a tech.  After two more weeks, I emailed and called several times and they told me a tech had come out and everything was fine, no changes had to be made.  I tried to call Elevation back over the next week to no avail.  That is when I contacted a resolution manager and together, we figured out the duplicate plans were the problem and had to order a new commissioning date as the original agent had dropped the ball.
Jan 6, 2020 - The tech shows up and cannot get the system on, so my utility company fails my commissioning again.  I contact Elevation and they advise they are ordering a new inverter.  Two weeks later, the tech installs a different inverter and all is supposedly done.  I researched online and found that the new inverter is not battery-ready, and lists at half of the price as the one I was promised.*  I called the resolution manager.  He called me back a day later and stated they had installed the wrong inverter and they would be out in a week to put the correct one in.  The tech came out and did not have the parts for the installation, so they rescheduled to install it.  During this time, the resolution manager called me to let me know two of the panels were not reporting and he would have someone out to look at that.
Once the new inverter was installed, and the panels looked, I was told it was all ready to go.  However, after the tech left, I saw a different panel was not reporting.  I contacted Elevation and was sent to a different resolution manager, so I had to start the conversation all over to make sure she was aware of all the issues.  She sent out a Quality Control tech who went over everything and then scheduled another tech appointment (two weeks out) to fix issues he had found as well as the non-reporting panel.
When this tech arrived, he had no idea I still had a panel that was not reporting and was only there to paint the conduit to match the house.  After replacing an optimizer and getting the panel to report correctly, they left and I received an email letting me know everything was done and my set up was completed.  
Sales vs. Installation:  The completed quote was for a 10kw* inverter that was battery ready.  The attempt to install a 5kw inverter, and the attempt to replace the non-functioning inverter with a different model that was not battery-ready at a later point in the process just seemed off.  I am not a solar expert and had I not reviewed the plans and the specs of these inverters, I would have never known what was being done.  The original quote total price was NEVER adjusted, as I am sure the 7kw inverter is less expensive than the 10kw* inverter.  
Full Disclosure:  The resolution team has sent me a check for about $50.00 to make up for lost production, and a $100.00 Amazon gift card.  I doubt this accounts for all the lost production, and the difference in cost of the 10kw inverter and the 7kw* inverter I ended up with.
Follow-up:  Clayton Andersen (Elevation CEO) called me concerning the above review.  He apologized for all of the mis-steps and we also talked about mitigation efforts that have been added to the operations of the company to avoid these issues.  
*In the interest of fairness, I wanted to qualify my statements concerning the inverter costs and how the sales team may have mis-quoted from the start.  The CEO pointed out that the sales rep may have quoted the 10Kw inverter (not battery-ready), which is less expensive that the 7kw inverter I now have that is battery ready, so the initial total price may have been very close to accurate based on the system that was finally completed.  This still leaves the question of why, after being quoted the 10Kw inverter (regardless of being battery-ready), the actual install initially had a 5Kw inverter on the plans.

I have been working with Tuesday since 2019 and had an superb working relationship. I am very satisfied with all aspects of the solar installation and his professionalism. Currently planning on an upgrade given I have added a pool and pool heating system.

Love my Made in America solar panels!  Doug explained the entire solar process and offered several panel options.  Pleased with the 25 year warranty too!  So happy to eliminate my electric bill.  Telling all my friends!

Such a cool feeling when you know your Solar switch is flipped! I couldn't be happier with Elevation Solar. I spent many days researching panels, productivity, cost, customer service and I selected Elevation. They did a super clean job. Very nice professional people to work with. I already feel ease to run my AC and pool and spa this summer! No money down, 30% government rebate, adds value to your home, go for it! You won't be disappointed..

Ethical Company?!!  It really does exist!

Elevation Solar installed panels on my roof fairly recently.  They have been fair and forthright throughout the experience.

There were some unexpected hiccups during the installation:  My stove became inoperative because I had a loose wire in the breaker box that became disconnected while the demand management box was being hooked up.  I called after normal working hours, not expecting anyone to answer; not only did someone answer, but one of the members of the management team showed up at my house within a short time, fixed the problem and had me eating steak in short order for a problem that was no more than partially (if at all) their fault.

There was a small amount of damage done to the micro-pebble surface in my pool due to falling hardware (these things happen - you try carrying a bunch of panels, hardware and tools, and not drop something!).  Elevation owned it, without even a hint of argument.  They are paying the repairman and the water bill to fill the pool back up.

My only complaint: Why can't more businesses do the right thing out of the gate like Elevation Solar has for me?!  Installation crew was friendly and knowledgeable, support after the sale and installation has been great - they have been out on multiple occasions to patiently explain how the system works and how to use the options available to me (demand management and production information) - and each member of the team that I've talked with has invited me to contact them again with any questions - and they actually follow through with meaningful response when I do - EVERY TIME!

Amazing!  Wow!

I called Elevation Solar for a quote on a solar system after receiving a recommendation from a neighbor.
I was very impressed with the presentation that the two team members made when they met me at my home.
Their quotes were easy to understand and their offer was more attractive than others I had received from competitors.  There were several financing options, and each one was straight forward, and seemed to be designed in a way that eliminated surprises later on.  Based on my initial two meetings, I have been very satisfied with the detail and the professionalism of Elevation Solar and their representatives.

So far so good. Have been working with Elevation Solar since around the end of Aug. Met with Phil at that time and he's been awesome. Always following up with me to make sure everything is going as planned. I should be getting the go ahead any day now to turn on my solar which I'm very excited about. Every time frame they have given me has been very accurate. It does take a little while to go through the process because the power company has to approve everything. I always get an email when the next step is being done and Tressa has been amazing at making sure I'm Getting my emails and has always responded in a timely matter.

I am a general contractor they are not a good company i bought my $38,000 system from them since I can't put my hole personal experience in this post i will try to shorten it up.
they maid alot of mistakes, they bolted the panels down through My flat foam roof salesman told me that it would be ballast system witch is what I wanted and the only reason I went with them now i have over 100 penetrations that will eventually leak
This still makes me sick thinking about it.
My inverter did not last a year because they installed one that wkias not rated for direct sunlight my inverter is in direct sunlight all day
My system was off grid for a month before they could fix it.
My demand controller was never
hooked up so after hooking it up
I found out that the range was hooked up to it instead of the AC.
That I fixed.
They don't monitor your system
I had to call them every time something breaks.
I have had a panel out for 3 weeks now  i already called them a week ago and they said that they would get back to me  still waiting very poor customer service.

Appreciate this company. Their employees show care and help in getting the product that is right for you. Kudos to Garrett Green who shows dedication and compassion to helping in making the right decision for the customer.

We had an amazing experience working our representative Brandon. He took the time to explain the process, walk us through our billing and installation process, and made the process a no-brainer. I've worked with a variety of home service providers and this has been the easiest and effective process.

Jordan Seifert and Elevation Solar have surpassed our every expectation in our sales process.  Jordan was punctual and allocated enough time with my wife and I to answer all of our questions without being pushy at all.  He gave a very thorough walk through on our choices in panels, inverters, and storage. I had done bit of research in advance and I felt the presentation and products/solution being recommended really are the best for our specific situation (and they didn't try to oversize the system).  I would highly recommend anyone that has been thinking about purchasing solar contact Jordan and the Elevation Team.  The prices and guarantees are great and the cost was MUCH lower than we expected.  Can't wait to get our new system installed and flip the switch on our savings!

Jordan Siefert came to our home and explained everything step by step. There were no high pressure sales and he patiently answered all of our questions. The process has been smooth so far. What impressed me most was Jordan's honesty and willingness to work with us because of our timelines. The follow ups and e-mails through the process kept us on top of things. This was a great company yo work with.

Elevation Solar has made a stressful process feel smooth.  I have been researching solar options for quite some time, and felt ready to get the ball rolling.  I met with several companies and listened to several pitches.  After narrowing the field to two companies I asked each to earn my business.  Elevation Solar came out on top by being honest and explaining what they could and could not do for me.  They never bad mouthed the competition like every other company did.  My contact Eric has been better than I could have hoped, he has been available to me at all hours of the day and night.  My paperwork has all come through in days not weeks.  And most importantly, they listened to my wants and needs for a system, never trying to oversell me or get me to do things I did not want to do.  I look forward to seeing this to its end.  I wholeheartedly recommend Elevation Solar.

I will update this entry along the way.

The sales rep and installation crew are wonderful. Dane was knowledgeable about the product and helped us make the best decision for our home and budget. Installation crew was quick, friendly and professional.
Office management, personnel and overall organization needs a lot of work. Our service rep and the loan company didn't have good communication.  I felt like I was managing our service rep and telling her she had to provide an invoice to the finance company for proof of down payment. At one point our installation was pushed back because there wasn't proof of funding and the gap was between the two parties. Mind you, this is a finance company that Elevation recommended and works with frequently. Elevation said several times they would do specific actions to rectify mistakes. Unfortunately, I still had to follow up several times to ensure our loan amount and "sign on bonus" was provided and accurate.
Besides the office crew I was satisfied with Elevation and it's products it sold to us.

The project is coming up on a year since it started with Elevation and they still can't seem to figure out how to install and/or turn on the system. Literally every time something was scheduled to be done at my home there was some kind of mistake made, mis-scheduling, or mis-communication. At this point I'm thinking of removing the panels myself and leaving them in the alley for them to deal with. Since they've upgraded my circuit box every time it rains we pop a fuse although I've told my point of contact no one has come out to check it.

Super friendly and knowledgeable, our consultation was great. Can't wait to get started

GREAT Experience Easy to deal with and honest. They have me a written proposal while they were here..Thank you

Jordan Seifert came to my home and presented a very solid solar system.  I read up on solar for a couple of weeks and Jordan was spot on with every reply.  On the one question he was not sure on, he sent a text to his boss to get a quick reply.  Elevation solar is selling high end equipment and is very professional.  Can't wait until I flip the solar switch on!

Out of the 3 companies I asked to come out for an inspection and quote only Elevation showed up for the appointment! Tyler was a little early to the appointment and spent over 3 hours looking everything over, explaining how solar works, the panels, battery backs, financing, installation, etc. Their systems were down while he was trying to get me the paperwork and had to call and have it all manually sent over. He was very patient with us and super nice! Raul came out the next day to make sure our roof and rafters were sturdy and didn't need any work before installation. So far so good! Can't wait to have these installed!

We had a great experience with Elevation Solar. From the sales presentation to the actual start up, everyone we dealt with was professional and courteous. Would highly recommend working with them!

Does not bother reading no soliciting on the door. Harassing an 80 year old that kept saying he wasn't interested.

Eric ,salesman ,was very polite, informative, top notch ,addressed all.my questions about solar and the company he represents.

Certainly the company was good during the installation, but the moment they were done their responses to email... none. The customer service and monitoring... extremely poor. Their $25,000 system is attached to my house, I have had it only 10 months and it has not generated power now for several weeks. SRP had to tell me it wasn't working as their monitoring department failed to say anything. I have to call them more than once for everything because they don't do what they tell me they will do. A 12 year warranty means nothing when they do not meet their commitments to fix anything. This terrible mistake is still not working. Buyer beware!!

I wrote my reason for the change in number of stars as part of my lengthy original post. System stopped producing in March 1. Elevate notified and said it was SRP problem. Called SRP. They said it was Elevation  problem and most likely an inverter problem. Called Elevation back and told them what SRP said. They claimed it was due to overcast days. Called back a week later. Still not producing. They said a tech could come out in about 2 weeks. Tech came on the 28 March and after tests agreed it was inverter problem and to check with office on Monday April 1.  Called office and they claimed not to have the report yet from tech. System still not producing. Nothing resolved. Will keep rating low until issues are resolved. Someone did call on Tuesday and claimed to be working on problem/ ordered new inverter. As of 4/11. Still not resolved.
Someone was to come on 4/12 to change inverter but even though the part was in stock and I had been told someone would come they never did.
Now someone is to come this AM. .... still waiting. System has not been operational for almost 2 months. Their sales Dept is great but after installation needs major work!!!!!

Just want to share my experience with elevation solar as today sign docs .
Representative Dane came to my house as promised time 2 weeks back .
Dane provide with his best professional knowledge all info what we asked .
After market research -elevation solar price is very attractive compared to other companies and they are only offering batteries option with 20 yrs warranty.
For Srp costumer this is game changing as srp panelizing solar consumers.
This is my first review and will add final once system install in 2 months

Salesperson [Adam] was extremely knowledgeable and gave me two kw size options to consider. He listened closely and was able to calculate a reduction in future usage based on a recent variable speed pool pump install so my future requirements weren't overestimated.
Once I accepted the proposal, the contract documentation was all electronic and easy to navigate. No paper, no mailing - even automatic emailing of the final docs to both parties. Throughout the process, there was a live person to help who kept things on track [Amy].
As promised, a scheduler called me the very next day to set up a site visit. I didn't have to be at home as long as the roof, electric meter and breaker box could be accessed. The call was on a Friday and the site visit was the very next Monday.
I received a drawing of the solar panel array for approval. The rest of the process has been absolutely seamless and has required virtually no participation from me. Elevation is taking care of everything with APS. At each step of the away, I have received an email status update re: permitting and approval.
Yesterday I received a call that the install had been scheduled. I just put a new roof on my house, however, and the roofers told me that the coating has to cure for two full weeks! When I requested a change in install date, [Abbie] the customer service rep was so accommodating! No questions asked - she asked me what date I preferred, and said she'd set it up. So refreshing that her goal was to accommodate my schedule, not the company's! Great experience, and I can't wait to start saving on my utility bill!

It was a pleasure meeting with Billy.  He took the time to explain the entire process of the panel installation, panels choices and financing.  He was knowledgeable, patient and listen to our concerns answering all our questions.  We also like what Elevation Solar has to offer.  Thank you Billy!  We are looking forward getting our panels installed!

They installed system, i had a faulty part and jumped the gun and wrote bad review. They made me priority and came and made system 100% functional. Great company doing what they say

I absolutely was thrilled when I got my solar system installed.  Elevation solar was so helpful throughout the whole process and never did I feel that they thought of me as just a number on a board somewhere.  They even got my HOA to approve this quickly, which I found out later that HOA can't denigh solar but they can make it harder if they want.  I never buy something from someone that knocks on my door but when Benson stopped by he was very knowledgeable and patient with all my questions.  My system is humming along and I saved about $40 a month on my electricity.  Oh I also love how I own my system because my friends who had solar before me all leased theirs and they now wish they had waited like me.  It's all good I guess because we are all saving the planet.  I definitely recommend Elevation Solar for anyone that wants to go solar.

Getting solar was something I always wanted to do in the past, and Elevation Solar helped make this a seamless and easy process.  They answered all of my questions and never pressured me.  The best part is that through Elevation Solar I don't have to pay any large up front costs, but get to see the long term benefits.  The installation was done by professionals and they answered any questions I had about the system.  They also handled dealing with APS for the most part which made the whole installation process easier.  I'd definitely recommend to anyone that wants solar.

We had our system installed for months now and it is up and running. We had an excellent experience with every step of the way. We are very happy with our decision to go solar and are saving 90% on electric costs.

The service was great. And I appreciate everything they explain very well so excited to get them thank you Doug and Bridget

It is a little early in the process and I plan on updating after installation is complete. So far the sales process has gone very smoothly. Dane came to our home and was very knowledgeable. My wife and I had looked into solar previously but were not impressed with the the salesman. Many questions were not answered and due to our discomfort we did not proceed. Well our electric bills have continued to climb and we decided to revisit solar. Dane was able to answer our questions and the presentation was great. We stand to save a couple hundred dollars a month especially during the summer months here in Arizona.

Sales Process: They insisted on an in person sales meeting in the home which was not my original preference as they were just one of the many companies we had contacted, but Dane Thomas (their sales guy for us) was on time and did not insist on belaboring the sales pitch. I liked the products they were offering and the promptness of their replies. As I mentioned we were looking at several different companies and one of them offered a better total cost than Elevation for the same system, but Elevation was offering a better APR. So I sent the other company's offer over to them and they came down match their price but still with the lower APR. At the same time a third company was not giving up on the sale and was matching Elevation's APR and system but with a bigger inverter. I liked the reviews of Elevation better and wanted to go with them so I sent this third offer over to them and they matched it again. Overall I am very happy with the sales process with them.

Installation: Will update once completed

Final Cost: Will update once completed

I just completed the application process to install solar on our house in Gilbert.  Dane Thomas worked with us to understand how we could save money and possibly enhance the value of our home by installing solar panels.  I was most impressed by Dane's thorough knowledge of the industry and the ability of Elevation Solar to provide several financing options to us.  Dane was very professional and personable and made the process easy to understand and compete.  Thanks, Dane!

My husband and I had several bids for solar for our home and chose Elevation Solar.  Ariel Ortiz was the first to contact us and came to our home and provided us with a very comprehensive presentation and proposal.  After meetings with other solar companies we chose Elevation for their quality product, warranty and great customer service.  They  knowledgable and we felt that we were not just given a "sales pitch".  We would recommend Elevation Solar again to our friends and especially our salesperson Ariel for his knowledge of the product and his professionalism.

I had many questions about solar. I met with three different companies and elevation solar come out on top.  Jordan was very helpful with his presentation of the benefits of going solar.  I look forward to the savings and I recommend anyone who is thinking about solar to reach out to this company.

I finally broke down and got solar panels. So far we have saved $80+ a month. So worth it!! Dealing with Elevation Solar has been a good experience. Jocelyn at Elevation is awesome. She was the one that would call and give us updates and if we he questions she would answer them or get us the answers. The other staff there whom I've encountered are all very pleasant people. The contractors they use were great guys. I actually get to use them/see them again do to hail damage. I like knowing it's the same people and not all new ones. I also appreciate getting the follow up calls and asking if everything is going well. My only complaint I've had was about our sales person but everyone else has been very pleasant to work with.

Ariel Ortiz came out to present his solar business/company, Elevation Silat to myself and husband. He was very knowledgeable and explained in detail the process from site assessment to installation. Ariel, thank you for making our decision so easy !!  Highly recommend this sales rep!!

Their staffs are not familiar with local permitting and approval process.  When they try to enter a market they should know already what's going on before marketing to customers.  Their sub-contractor, Veteran Supply Services worked much better than them actually.

Everything was great through the purchasing portion. Once we signed the paperwork it all went downhill. It has been a year since signing and we still don't have fully functioning solar. Our inverter was bad which took them months to realize. Today was supposed to be a final walk through and the tech has been on my roof for quite some time working with power tools. I have asked MULTIPLE times for a supervisor to call me and still nothing. I was given a "refund" check for the lost solar but their "equation" was very fishy and the check took longer than it should have. I will not recommend this company to anyone, in fact I will make sure to do my best to turn them away. During the insulation install they contracted the installers got insulation all over our closet and clothes and didn't even make an attempt to clean it up. I was given a gift card to make up for that but still finding insulation in some clothes I don't wear as often.

I'm in SATX and the sales guy that was in my area is incredibly forceful and rude. I have repeatedly told him "No, I can't install solar right now due to other factors beyond my control." And he will not listen. He's incredibly pushy and overbearing.
If the sales guy shows up again I will call the authorities.
I will be able to afford solar on my home in the next year or so, but I'm not going with Elevation Solar. I am incredibly disappointed in how this companies sales force treats potential customers and will spread the word.

3 months ago we bought a home from Offer Pad who also is an owner of Elevation Solar. They put solar on our house before we bought it and had to take on a 20 year lease. Funny thing is that we only had 14 panels and for our 2,600 sq ft house, we need 38 panels. We paid almost $400 between our electric bill and the $100 we were paying toward solar. Since Offer Pad were the owners (Brian Bair) of our home, when they put the solar on, they got the rebate. And we just got f!#@$*#.  Well we called them out on it and told us they should have put 22 panels but could only fit 14. But thought it was ok to go ahead and put only 14 panels which leaves the owner with the 20 year lease losing money every month. And then they came and said Opps we were charging you too much a month. They have lied and lied and lied. They slipped and told us today that they could put a lot more panels on but don't do that on Offer Pad homes. Hmmmm! They removed our solar panels today and released us from the lease per our request but did a horrible job patching up their mess and told us, they didn't crack any tiles. When we requested walking the roof with them, we found 3 cracked tiles.