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I have used The Scottsdale Handyman for years. When I used to own rental properties all I did was call Eddie & give him the info about the particular problem &  the contact info on a tenant & Eddie would take it from there. The work was done in a timely manner & never had a complaint about his lack of professionalism or his manners. From installing a water heater to hanging pictures. From fixing irrigation to installing toilet & such, Eddie can do it all. I have found that there is no job too small or too large for The Scottsdale Handyman!

10:30 am We ordered two ceiling fans and a remote on Amazon thinking we would take advantage of their new Amazon Home Services Group. Our experience was horrible outside of Amazon's normal amazing delivery speed. The day of the installation we received a window of between 11am and 2pm. Kyle from I'm Gonna Fix It called and said they were wrapping up with another client and would be there around 3pm. A gentleman named Chris showed up at 4:30pm and started to work on installing our fans. He pulls me aside before he is done and says "We can bill your second fan through Amazon, or if you can pay cash we will do it for 80.00 instead. Amazon charges us a 20% service fee so we can offer a cash discount."
We are so far behind schedule my wife has time to stop and grab the money on the way home from work. Right before he leaves he comes back and says "Hey I don't have a screwdriver to put the batteries in the remote." He then leaves without testing it, so we had no idea if it would work. Needless to say, the remote won't sync with the system he installed so I call them up and ask them to fix it or remove the unit so we can send it back.
Chris comes out again, this time, he doesn't have a ladder, even though he needed one the first time, so we let him use ours. (What kind of a service comes without a screwdriver or a ladder?), tests the unit, then tells me "Because the unit is defective we have to bill you 65.00 for the hour I was here, but not to worry Amazon will most likely cover the error because the unit was defective." So now they want Amazon to pay us back for their mistake.
His office calls to bill us and I ask them "Why are we paying you to remove something that you didn't test on installation. If the tech actually tested the unit and didn't just leave, then we wouldn't be having a second service call." She says, "Ok I'll call the owner and ask what we can do."
Less than five minutes later Chris shows back up at my house asking me, "What's the problem, and that it was ok to bill us because we let him leave without testing it." It's not only extremely unprofessional to send a service tech back to your front door (not to mention the same one that didn't test the unit) to try and argue on behalf of the company, it borders on intimidation. I wouldn't agree that it was our fault that he didn't test the product he installed and I asked him to leave. The then promptly charged us the 65.00 for the hour.  I will never be using Amazon's Home Services again; I'll stick with hiring my Rosie on the House certified contractors.

2:00pm I added this in response to the owners comment.

I can tell you for us the service was nothing like 100% satisfied. It doesn't do me any good to yell at a technician coming to my house for being 2.5 hours late, it does let me know that maybe the company I am working with isn't 100% reliable. It doesn't do me any good when I tell the tech that I have a screwdriver available to put that batteries in, and he says it's fine and goes home. It wouldn't have done me any good this morning to send the man away because he showed up without a ladder when I had one he could use. It definitely didn't do any good to ask your company to make the service call right, because then I had a tech show back up at my house to blame me for his inability to put in batteries, and properly test something he installed.

The good news is there are companies out there that go above and beyond to make things right. Amazon refunded us your service fee of 65.00 and for the remote within the hour when we emailed them. Personally, I was shocked that they would cover a fee, that should have never been charged. It wasn't Amazon's fault we picked the wrong company off of the list to have come to our home. None of that mattered to Amazon, they made it right, and did it quickly, securing our continued business with them for a very long time.

As for offering to put in the new remote for free well I think you can see how we might not think of that as a plus. The last one cost us part of the initial 80.00 (fan installation), and an additional 65.00 (due to reasons listed above).

I appreciate the quick response to my review but fixing the issue when I called and spoke to your company would have been better. Instead, I talked to someone on the phone that said she would talk with the owner, had a technician show back up at my house to argue the point (which is not great service or professional), and then got a call three minutes later to pay because you felt it was due regardless.

Again I can't say enough good things about Amazon for erasing most of what turned out to be a horrible experience.

2:37pm Finally made it back in my bedroom tried to turn on the fan to take a nap and it doesn't even turn on manually now.

2:55 After a little investigation it seems the tech wired the fan to a different wall switch for the light and the fan, which he didn't do before. We are hiring another company to check the work.

I can't say enough good things about Mark and his crew from M2. I feel like I got great value on an incredible bathroom remodel.

He presented us with a couple different layouts and options to fit our budget as well as some suggestions we were not even considering based on his experience. The results were spectacular.

I have done some home remodeling in the past and struggled with communication, but that was definitely not the case here. They were honest about the timeline, what the job would entail, and what to expect throughout the process.

If you're looking for a kitchen or bathroom remodel, look no further. We love our new bathroom and feel like it significantly improved our home value.

Clay's work, expertise, and responsiveness are unparalleled! He assisted me with the on-site building of custom oak floor-to-ceiling book cases as part of a complete living room re-design.  He advised on the best structure, and did some of the most precise building and assembly work I've ever seen.  The units were later stained by a carpenter, but even before they were "finished," the raw install looked so beautiful it was as if it was already done.  Clay was on time, worked efficiently, and was respectful of my home.  His pricing is fair and there are no surprises.  Beyond that, he threw in for free fixing a nuisance entry door that needed to be trimmed down and a new threshold installed, and he is helping me scope out the cost for a few more renovation projects I hope to accomplish down the road.  I would unreservedly recommend Gusto Construction and Clay to anyone - you'd be lucky to have him work on your project.

We were in the middle of a tragic bathroom remodel in which the previous "contractor" took the money and left. We had previously received a quote from Ellen and after coincidentally running into her we asked if she could help. She was willing to help even after we did not choose her for the job due to the competing quote being a little cheaper.

She and her team came in and repaired many errors that the previous contractor made. They did a phenomenal job and we are thrilled with the way that our bathroom came out in the end. Her team showed up when promised and worked very carefully and precisely. They did not leave a mess as the previous contractor did.

I recommend White Builder for any project that you have in mind, keep in mind that many parts are delayed beyond any contractors control at this point. (it took almost 3 months to get a bathtub).

Ellen is great to work with And keeps you informed of any setbacks or unforeseen changes throughout the process. Her team is great to work with and we thank them for fixing the absolute mess that the previous contractor got us into.

Total remodel of two story home (which included removing and laying new tile and hardwood stairs on both floors, added additional lighting throughout house, removed and added new doors throughout house, removed old wall paper and repainted every room (including ceilings), extended patio deck and handled all permitting through the city, installed new ceiling fans, prewired electrical for new TV's and bar area.

Most important, this was a very honest and trustworthy family to work with, which was our primary criteria for selecting them in the beginning, they were outstanding!

Very pleased with the finished results.

We had new AC Installed and the they did a little damage so they had Rodriguez Remodeling contracted out to do the repairs. They were very good at communicating and scheduling. They did a great job. Very clean and courteous. We liked them so much we asked for their card to get a bid on a future remodeling project.

I love working with Big Q
Very reliable and professional.
It's hard to trust or find a good contractor. I'm so happy to work with him. He helped me with many different projects. He is very patient and try to deliver the best quality and make his customers happy. And so reliable. He always messages me back right on the same day or just a few hours later when I sent him a text.
I recommend his service 100%

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

Eric is a very hardworking and conscientious. I recommend his company for renovations and various other handyman work.

We went with RH Design & Build for an interior remodel including a complete kitchen renovation.  Despite some challenges along the way, we could not be happier with the end result.  We recommend RH Design & Build for their professionalism and craftsmanship.

Doug and Steve did a great job replacing shower fixtures and caulking. They were both professional, friendly, and very responsive. I will definitely use them in the future!

As soon as I met Bobby I knew I wanted to hire him. He was professional, knowledgeable, and carefully reviewed and discussed the details of my project. I had just purchased a house and needed work done prior to moving in, so my timeline was tight, 2 - 3 weeks. I had new flooring put in, new interior paint, recessed lighting, new light fixtures and hardware installed. Bobby got it done quickly and efficiently and maintained excellent communication throughout the process. I was amazed at how hands off the process was. Bobby ordered the materials I had selected, and also helped me pick out some other items. He has great taste and a good eye for what will work best. Don't let the small number of reviews stop you from working with Atelier507. I was hesitant at first because when we started the process they were new to Yelp and did not have any reviews. Now I am so impressed with Bobby and his team I would recommend him to everyone and use him again on future projects.

Let me start off by saying Jennifer is amazing women to work with. She is so talented at what she does. Me and my wife are pleased with the professionalism and the way she communicated with me through the whole process. Thank you so much!

Learn to drive you waste of space. It's traffic not construction you moron. I wouldn't hire you to screw in a light bulb. Go back to drivers ed

I can't say enough about Dave and his crew. My husband and I were planning a small renovation that did not include new countertops but once we started we realized that new counters were a must! We had used DM Countertops in a previous home so naturally I called them up again to see if they could help. Dave was quick to come out 2 days later for an estimate. He was able to get us in the books quicker than anticipated which was so appreciated! The day of, his crew showed up on time and quickly got down to business. They made sure to keep us in the loop through out the whole process. The counters turned out amazing and everyone is blown away by how it changed the whole look of our house. We would recommend them time and time again for anyone looking for great quality work with a stand up company.

Owner initially provided an online quote and came out to verify measurements and stated he was a month out. I advised I had to discuss with spouse and get back to him. Got back to him within a few days to week that we'd like to move forward. No response. Left several messages via Yelp message and also informed him we received HOA approval as well. Still no response. Husband called and left message and he still didn't call back. Common curtesy would be to at least return our message/call if you couldn't do the job!!!

Spoke with Rosa and scheduled an appointment time to come out and give us an estimate for our bathroom remodel.  She was scheduled to be at my home today between 1-3.  NO SHOW, NO CALL.  This is time we could have had someone else out.  Very unprofessional!

Our experience started out well but changed for the worst when the product was delivered. Their were a number of cosmetic defects in the cabinets. Such as inconsistent stain, nicks, scratches, etc.. We contacted the owner, Michael, to inform him of the problems and we agreed on a time for him to come inspect the areas of concern. On that day Michael wrote us at the last minute and said he wasn't coming out and that he was sending his employees instead, to do the repairs. We weren't excited about the last minute communication and change but went with it. His employees arrived and we showed them our concerns. Long story short they said they would need to take all of the cabinet doors and drawer faces back to their shop. We accepted this plan as they promoted it was the best way to resolve the issues. We requested that the work be done by a certain date and the employee stated he would make it happen.

Time came for reinstalling the re-stained and corrected pieces. Unfortunately shortly after that, the lacquer finish on almost all of the pieces started to peal. Here is when communication, timeliness and courtesy went out the window. Unfortunately we had already maid final payment so we didn't have much leverage to deal with their newly acquired poor business practices.

We contacted Michael again and he agreed to come out and look at the problem. At that meeting he acted as if we caused the problem because we asked for the original imperfections to be repaired. He stated that the pieces never should have been taken back to their shop. We tried to remind him that he didn't show up to that original meeting and that his employees made the decision to remove the pieces, not us. He completely dismissed that idea and has to this day. But, he agreed to remake the pieces that were peeling.

In our opinion the job should have been made a priority because our project was now many weeks behind. None of which was our fault. Nope, we were put on the low priority and 6 months after the original installation we are still living with the peeling doors.

Michael and his company have been poor, at best, to deal with and we are now having to file a formal complaint against 2nd Avenue Design Group with the Registrar of Contractors.

I will complete this review once more has transpired.

I highly don't recommend doing business with this company. They provided an inferior product, have been rude and unprofessional to deal with.

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