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I've been using Eddy for the last few years and I highly recommend him.  He's worked on multiple projects big and small for me, with rental properties, selling a home and buying a new home that needed a lot of work, and I even flew him out to the east coast to work on a bathroom renovation at a vacation home.  He's very meticulous with his work and always makes sure you're happy with the results.  Very trustworthy and reasonable with his rates, much better than other handymen I have used before.

10:30 am We ordered two ceiling fans and a remote on Amazon thinking we would take advantage of their new Amazon Home Services Group. Our experience was horrible outside of Amazon's normal amazing delivery speed. The day of the installation we received a window of between 11am and 2pm. Kyle from I'm Gonna Fix It called and said they were wrapping up with another client and would be there around 3pm. A gentleman named Chris showed up at 4:30pm and started to work on installing our fans. He pulls me aside before he is done and says "We can bill your second fan through Amazon, or if you can pay cash we will do it for 80.00 instead. Amazon charges us a 20% service fee so we can offer a cash discount."
We are so far behind schedule my wife has time to stop and grab the money on the way home from work. Right before he leaves he comes back and says "Hey I don't have a screwdriver to put the batteries in the remote." He then leaves without testing it, so we had no idea if it would work. Needless to say, the remote won't sync with the system he installed so I call them up and ask them to fix it or remove the unit so we can send it back.
Chris comes out again, this time, he doesn't have a ladder, even though he needed one the first time, so we let him use ours. (What kind of a service comes without a screwdriver or a ladder?), tests the unit, then tells me "Because the unit is defective we have to bill you 65.00 for the hour I was here, but not to worry Amazon will most likely cover the error because the unit was defective." So now they want Amazon to pay us back for their mistake.
His office calls to bill us and I ask them "Why are we paying you to remove something that you didn't test on installation. If the tech actually tested the unit and didn't just leave, then we wouldn't be having a second service call." She says, "Ok I'll call the owner and ask what we can do."
Less than five minutes later Chris shows back up at my house asking me, "What's the problem, and that it was ok to bill us because we let him leave without testing it." It's not only extremely unprofessional to send a service tech back to your front door (not to mention the same one that didn't test the unit) to try and argue on behalf of the company, it borders on intimidation. I wouldn't agree that it was our fault that he didn't test the product he installed and I asked him to leave. The then promptly charged us the 65.00 for the hour.  I will never be using Amazon's Home Services again; I'll stick with hiring my Rosie on the House certified contractors.

2:00pm I added this in response to the owners comment.

I can tell you for us the service was nothing like 100% satisfied. It doesn't do me any good to yell at a technician coming to my house for being 2.5 hours late, it does let me know that maybe the company I am working with isn't 100% reliable. It doesn't do me any good when I tell the tech that I have a screwdriver available to put that batteries in, and he says it's fine and goes home. It wouldn't have done me any good this morning to send the man away because he showed up without a ladder when I had one he could use. It definitely didn't do any good to ask your company to make the service call right, because then I had a tech show back up at my house to blame me for his inability to put in batteries, and properly test something he installed.

The good news is there are companies out there that go above and beyond to make things right. Amazon refunded us your service fee of 65.00 and for the remote within the hour when we emailed them. Personally, I was shocked that they would cover a fee, that should have never been charged. It wasn't Amazon's fault we picked the wrong company off of the list to have come to our home. None of that mattered to Amazon, they made it right, and did it quickly, securing our continued business with them for a very long time.

As for offering to put in the new remote for free well I think you can see how we might not think of that as a plus. The last one cost us part of the initial 80.00 (fan installation), and an additional 65.00 (due to reasons listed above).

I appreciate the quick response to my review but fixing the issue when I called and spoke to your company would have been better. Instead, I talked to someone on the phone that said she would talk with the owner, had a technician show back up at my house to argue the point (which is not great service or professional), and then got a call three minutes later to pay because you felt it was due regardless.

Again I can't say enough good things about Amazon for erasing most of what turned out to be a horrible experience.

2:37pm Finally made it back in my bedroom tried to turn on the fan to take a nap and it doesn't even turn on manually now.

2:55 After a little investigation it seems the tech wired the fan to a different wall switch for the light and the fan, which he didn't do before. We are hiring another company to check the work.

We couldn't be happier with out master bathroom! We had an old outdated countertop too low for us, as well as unflattering linoleum flooring in a house we had just bought. We contacted M2 enterprises in hopes of an affordable renovation. Mark was able to put down new flooring, add a brand new vanity, adjust the baseboards, and adjust the plumbing to make our new bathroom look amazing. We really appreciated that he did not cut any corners and that he was personable and affordable as well. Any home project we plan on doing in the future we plan on using M2 Enterprise.

Needed an extension to our patio. Gusto had the best bid, and did a great job. Clay and his crew were friendly, professional, and punctual. I would definitely use them again in the future.

Ellen was excellent and exceeded our expectations. Not only was she the only company that gave us a quote. She also was the only one that was willing to work within our timeline. We had three other companies come out and none had a "yes" mentality like Ellen. I would definitely recommend her company and we will use her again in the future.

MK Remodeling and Design worked with us to remodel our master bathroom, create a library (complete with a murphy door), and remove a built in entertainment center from our living room to open that space up. From start to finish, they were incredible to work with. Christy, James, and Mike were all responsive to communications.

Once work began, they really focused on our project, and they were always here on time. The entire team, and all the contractors they hired, were on point. Our neighbors asked us how we had people showing up every morning like that to work on our house. We just told them to "hire Mike!"

My husband and I are beyond happy with the results. Each room is beautiful. Christy was amazing to work with as a designer. She took my general ideas and really transformed them into gorgeous spaces in our home. These folks are absolutely worth the time and money to use. No complications. Exactly what we wanted. We will definitely call them again if we want to redo anything else.

I highly recommend Rodriguez Remodeling! Jesus and Gabriel arrived early and fixed the entrance to my attic that was damaged from an air conditioner install. They were professional and respectful and did a wonderful job.  They deserve 10 stars for their amazing customer service!

I worked with Q and used him repeatedly on a number of projects. Very dependable and great construction services. Always shows up when promised and finishes on time. Great service and reasonable pricing. Highly recommend!

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

Eric is my idea of the perfect handyman. The quotes were fair for what I wanted done, I was very specific! He showed up on time, every time. Very reliable & knowledgable if you need any work done around the house, I urge you to see for yourself. His friendliness will have your complete trust in him, as well as his skills. Thank you Eric!

We went with RH Design & Build for an interior remodel including a complete kitchen renovation.  Despite some challenges along the way, we could not be happier with the end result.  We recommend RH Design & Build for their professionalism and craftsmanship.

Doug the owner came to our home.

We had a shower head that needed to replaced. He replaced it at a fair price and did a great job.

Doug was very friendly and professional. There are so many contractors in AZ and we were happy to find a reliable and qualified person.

Thank you Doug and thank you Yelp.

Bobby and team completely remodeled two showers and a bath. They were terrific - customer-focused, detail-oriented, reliable, punctual, and excellent communicators. Bobby checked-in frequently and made sure I was happy with the outcome. Overall, they made the entire process easy and I am delighted with the outcome. I would hire them again and have also recommended them to other family members doing a kitchen remodel.

Let me start off by saying Jennifer is amazing women to work with. She is so talented at what she does. Me and my wife are pleased with the professionalism and the way she communicated with me through the whole process. Thank you so much!

I happened upon this old review of mine because I am again in need of a contractor, and I noticed that my response to Dion was not posted: I saved the communications, and it was definitely with this company that I spoke, and it was definitely not satisfactory.

You can check my Yelp review history and you will find that the vast majority are positive at 3 stars or higher, and I put thought into my reviews.

I had to track down a different contractor when D&D bailed abruptly just before starting work. That was a huge waste of my time.

Even though it was 2 years ago, I wanted to make sure my review reflects that it was accurate.

I can't say enough about Dave and his crew. My husband and I were planning a small renovation that did not include new countertops but once we started we realized that new counters were a must! We had used DM Countertops in a previous home so naturally I called them up again to see if they could help. Dave was quick to come out 2 days later for an estimate. He was able to get us in the books quicker than anticipated which was so appreciated! The day of, his crew showed up on time and quickly got down to business. They made sure to keep us in the loop through out the whole process. The counters turned out amazing and everyone is blown away by how it changed the whole look of our house. We would recommend them time and time again for anyone looking for great quality work with a stand up company.

Handy Gate Man was super responsive, professional, knowledgeable, and offered fair pricing for quality materials. Within one week of contacting Handy Gate Man, our new gates were installed! He even came up with a solution for a chain link gate we wanted to be immovable. Definitely recommend!

Asked for an estimate for a guest bathroom. They were kind and efficient when they came over answered all our questions andsaid they would send us an estimate by the end of the week. Two weeks later I reached out, they said they were behind on their estimates. Never heard from them again. It was a shame we loved their ideas, their dynamic and their suggestions.

I engaged 2nd Avenue Design by email in February. I specifically asked if they did engineering. Michael at 2nd Ave responded by email saying, "yes this is something we do a lot." I subsequently met with Michael. He came to my home and we discussed the project. He said he would write a bid for the job. This is where we started to have problems with communication and follow up. I had to ask for the bid after it was due. Miraculously he sent it after I asked.
I decided to use 2nd Ave and gave a deposit to start the process with the agreement that work would begin by June 1st. Between my first contact with Michael at 2nd Ave and now (July 15th) I've had to hound him for updates and communication.
He said he was having a difficult time finding an engineer. He brought one by finally (an engineer who he never worked with) and the engineer kept asking me what I wanted and he had no solutions except to put large obtrusive posts and beams in after jackhammering my foundation. Clearly this is not what I discussed with Michael and it was clearly a lazy solution for the engineer.
No work has ever been started and my last text to Michael on July 5th was ignored until July 14th when I texted again and asked for my deposit back.
I'm sure 2nd Ave is good at ripping out your old kitchen and putting a new one in when it's just new cabinets and appliances. But they definitely are not your company if you need any thought put into your project.
I would not recommend 2nd Avenue Design for any project other than anything very simple.

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