Best Businesses in Arizona

I've been using Eddy for the last few years and I highly recommend him.  He's worked on multiple projects big and small for me, with rental properties, selling a home and buying a new home that needed a lot of work, and I even flew him out to the east coast to work on a bathroom renovation at a vacation home.  He's very meticulous with his work and always makes sure you're happy with the results.  Very trustworthy and reasonable with his rates, much better than other handymen I have used before.

10:30 am We ordered two ceiling fans and a remote on Amazon thinking we would take advantage of their new Amazon Home Services Group. Our experience was horrible outside of Amazon's normal amazing delivery speed. The day of the installation we received a window of between 11am and 2pm. Kyle from I'm Gonna Fix It called and said they were wrapping up with another client and would be there around 3pm. A gentleman named Chris showed up at 4:30pm and started to work on installing our fans. He pulls me aside before he is done and says "We can bill your second fan through Amazon, or if you can pay cash we will do it for 80.00 instead. Amazon charges us a 20% service fee so we can offer a cash discount."
We are so far behind schedule my wife has time to stop and grab the money on the way home from work. Right before he leaves he comes back and says "Hey I don't have a screwdriver to put the batteries in the remote." He then leaves without testing it, so we had no idea if it would work. Needless to say, the remote won't sync with the system he installed so I call them up and ask them to fix it or remove the unit so we can send it back.
Chris comes out again, this time, he doesn't have a ladder, even though he needed one the first time, so we let him use ours. (What kind of a service comes without a screwdriver or a ladder?), tests the unit, then tells me "Because the unit is defective we have to bill you 65.00 for the hour I was here, but not to worry Amazon will most likely cover the error because the unit was defective." So now they want Amazon to pay us back for their mistake.
His office calls to bill us and I ask them "Why are we paying you to remove something that you didn't test on installation. If the tech actually tested the unit and didn't just leave, then we wouldn't be having a second service call." She says, "Ok I'll call the owner and ask what we can do."
Less than five minutes later Chris shows back up at my house asking me, "What's the problem, and that it was ok to bill us because we let him leave without testing it." It's not only extremely unprofessional to send a service tech back to your front door (not to mention the same one that didn't test the unit) to try and argue on behalf of the company, it borders on intimidation. I wouldn't agree that it was our fault that he didn't test the product he installed and I asked him to leave. The then promptly charged us the 65.00 for the hour.  I will never be using Amazon's Home Services again; I'll stick with hiring my Rosie on the House certified contractors.

2:00pm I added this in response to the owners comment.

I can tell you for us the service was nothing like 100% satisfied. It doesn't do me any good to yell at a technician coming to my house for being 2.5 hours late, it does let me know that maybe the company I am working with isn't 100% reliable. It doesn't do me any good when I tell the tech that I have a screwdriver available to put that batteries in, and he says it's fine and goes home. It wouldn't have done me any good this morning to send the man away because he showed up without a ladder when I had one he could use. It definitely didn't do any good to ask your company to make the service call right, because then I had a tech show back up at my house to blame me for his inability to put in batteries, and properly test something he installed.

The good news is there are companies out there that go above and beyond to make things right. Amazon refunded us your service fee of 65.00 and for the remote within the hour when we emailed them. Personally, I was shocked that they would cover a fee, that should have never been charged. It wasn't Amazon's fault we picked the wrong company off of the list to have come to our home. None of that mattered to Amazon, they made it right, and did it quickly, securing our continued business with them for a very long time.

As for offering to put in the new remote for free well I think you can see how we might not think of that as a plus. The last one cost us part of the initial 80.00 (fan installation), and an additional 65.00 (due to reasons listed above).

I appreciate the quick response to my review but fixing the issue when I called and spoke to your company would have been better. Instead, I talked to someone on the phone that said she would talk with the owner, had a technician show back up at my house to argue the point (which is not great service or professional), and then got a call three minutes later to pay because you felt it was due regardless.

Again I can't say enough good things about Amazon for erasing most of what turned out to be a horrible experience.

2:37pm Finally made it back in my bedroom tried to turn on the fan to take a nap and it doesn't even turn on manually now.

2:55 After a little investigation it seems the tech wired the fan to a different wall switch for the light and the fan, which he didn't do before. We are hiring another company to check the work.

M2 did a great job for us.  Mark responded very quickly and got his team on the job very fast.  The team wasted no time, did an outstanding job,worked very quickly with minimal disruption, and cleaned up the site as if they had never been here.
We have been complemented by many people on the floor.
I would call M2 again without hesitation for future work and I certainly recommend M2.

Clayton promptly responded the same day to our request for consultation and quote on the replacement of a pergola shade structure. He was very personable and pleasantly discussed multiple options for layout and materials. His quote was detailed and thorough. He leveraged a 5 man crew for the job in the interest of getting the job done professionally and in a timely manner. All the guys on his crew were great. We felt as if this group was taking care of us as they would their own families. They even cleaned the worksite cleaner than they found it. We will definitely call on Gusto Construction again and highly recommend them!

Ellen was excellent and exceeded our expectations. Not only was she the only company that gave us a quote. She also was the only one that was willing to work within our timeline. We had three other companies come out and none had a "yes" mentality like Ellen. I would definitely recommend her company and we will use her again in the future.

Had them install a Sollid Cabinetry pantry. Throughout the process, communication was great, cost was very competitive (based on several estimates) and the installer was very professional. Was very happy with the service provided and would highly recommend them based on our experience.

We are very pleased with the work Rodriguez Remodeling did today repairing drywall damage done by a plumbing repair. The two workers were masked, very polite, showed up on time and did a great job. Thank you...we will refer others to you when we can!

I love working with Big Q
Very reliable and professional.
It's hard to trust or find a good contractor. I'm so happy to work with him. He helped me with many different projects. He is very patient and try to deliver the best quality and make his customers happy. And so reliable. He always messages me back right on the same day or just a few hours later when I sent him a text.
I recommend his service 100%

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

I had EL Construction come evaluate a patio cover with a rafter succumbing to rot. Eric himself answered promptly, and gave a fair assessment of the repair and the possibility of scope creep and how that would work. When I accepted his quote, he got me scheduled very quickly, and sure enough the scope had to get considerably bigger. The ease of communicating with him made what could be a scary situation much more approachable, and he definitely seemed motivated to treat my home like it was his own.

The project dragged on three days longer than expected, but at every stage it was kept protected from the monsoon elements, and the construction made quick progress. The outcome was an excellent work product, everything looking like new, and a fair final invoice.

I definitely recommend EL Construction for the hard stuff. Eric tells me he can do it all, too, so I'll be reaching back out to him as the projects come up!

We hired RH Design and Build to build out our office inside of our garage. They did a phenomenal job. We couldn't be happier with the results. The communication was awesome and the pricing was under a few other bids that I had requested. We plan on using them again for a larger project down the line.

Extremely rude. Came in within minutes saying pipes and valves need to be replaced before he can replace my faucet. Not willing to work with me on time. Ended up have another handyman service come out 2 hours later and replaced my faucet just fine without replacing valves and pipes. I told this guy he could do the faucet by just shutting off the main water line and I think that pissed him off and his mood changed so quick and was just so rude, sorry a woman tried to tell you how to do your job.

Bobby and team completely remodeled two showers and a bath. They were terrific - customer-focused, detail-oriented, reliable, punctual, and excellent communicators. Bobby checked-in frequently and made sure I was happy with the outcome. Overall, they made the entire process easy and I am delighted with the outcome. I would hire them again and have also recommended them to other family members doing a kitchen remodel.

Let me start off by saying Jennifer is amazing women to work with. She is so talented at what she does. Me and my wife are pleased with the professionalism and the way she communicated with me through the whole process. Thank you so much!

Dion met with us and discussed our scope of work. He submitted an estimate in a timely manner.  THEN he disappeared. He didn't respond to emails, texts or phone calls. Finally when he did answer his phone he told me that he was a busy person and that he would reply to me when he got around to it. Three weeks later and I still have not heard from Dion. My job was a $130,000 remodel. Unless you want to be treated like you are just a nuisance, then stay away from D and D Construction.

My experience with the Desert Mountain Countertop company was nothing short of amazing.  They executed the installation of my new countertops without a hitch.  The entire process from getting an estimate, scheduling, measurement, and installation of my kitchen countertops was flawless.  I would recommend this company to anyone that is thinking of new countertops.

Excellent experience. Great price, install and gate are perfect!  Owner of company was on time and everything was as promised!

She came by for an estimate. Was friendly and took measurements and said she would get back to us the following Wednesday with the bid. Never followed up with us with an estimate.

Our experience started out well but changed for the worst when the product was delivered. Their were a number of cosmetic defects in the cabinets. Such as inconsistent stain, nicks, scratches, etc.. We contacted the owner, Michael, to inform him of the problems and we agreed on a time for him to come inspect the areas of concern. On that day Michael wrote us at the last minute and said he wasn't coming out and that he was sending his employees instead, to do the repairs. We weren't excited about the last minute communication and change but went with it. His employees arrived and we showed them our concerns. Long story short they said they would need to take all of the cabinet doors and drawer faces back to their shop. We accepted this plan as they promoted it was the best way to resolve the issues. We requested that the work be done by a certain date and the employee stated he would make it happen.

Time came for reinstalling the re-stained and corrected pieces. Unfortunately shortly after that, the lacquer finish on almost all of the pieces started to peal. Here is when communication, timeliness and courtesy went out the window. Unfortunately we had already maid final payment so we didn't have much leverage to deal with their newly acquired poor business practices.

We contacted Michael again and he agreed to come out and look at the problem. At that meeting he acted as if we caused the problem because we asked for the original imperfections to be repaired. He stated that the pieces never should have been taken back to their shop. We tried to remind him that he didn't show up to that original meeting and that his employees made the decision to remove the pieces, not us. He completely dismissed that idea and has to this day. But, he agreed to remake the pieces that were peeling.

In our opinion the job should have been made a priority because our project was now many weeks behind. None of which was our fault. Nope, we were put on the low priority and 6 months after the original installation we are still living with the peeling doors.

Michael and his company have been poor, at best, to deal with and we are now having to file a formal complaint against 2nd Avenue Design Group with the Registrar of Contractors.

I will complete this review once more has transpired.

I highly don't recommend doing business with this company. They provided an inferior product, have been rude and unprofessional to deal with.

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