Desert Mountain Countertops

Great service and job done right! I've used this company for 3 different projects at both my current and previous homes. Each time I was very happy with the finished product. They do what they say they will do and have a great selection of stone countertops. One thing that separates them from the rest is that they won't hesitate to sell you a remnant piece at a fantastic price. They will go out of their way with the fabrication and cutting to make it work for you. Last time that saved me some money and allowed me to get the stone that I really wanted.

After speaking with multiple companies, Desert Mountain was the perfect choice for us. They listened to what we wanted and then they made it reality. They were professional, they provided plenty of top quality options, and they were transparent with time frames and always kept us up to speed with what was going on. We love our new kitchen and are very grateful to Desert Mountain for turning our dream to a reality.

Unfortunately I cannot recommend this company.

In short:
- Terrible communication
- Incorrect measurements
- Bad installation
- Not done right the first time

They came out, measured my kitchen and was told I'd have a quote soon. A few days passed and after reaching out I got a quote. Then was given an excuse about having to determine if the material is available. Where the supplier told me they had plenty... I finally get the quote, it's good and I accepted the quote and paid my 70% and set up a date to complete the wood template on a Monday morning. After they left I was told they would reach out that afternoon to put me on the install schedule. The day passes, then the following day, and the day after that. Nothing. So I reach out and I'm told they put me on the install schedule WITHOUT even asking me if it's a good day. It wasn't, but fortunately I was able to get the day off work. Then I'm told they'll check with the fabricator at the end of the week, make sure everything is on track and ready. The week passes. I hear nothing. Finally the Tuesday after I reach out and they didn't even check with the fabricator! Sure enough "They'll check near the end of the day". They didn't check that day, or the day after.

Finally all is well and I'm told 24 hours before the installers show up the time they'll be there. The installers come, install the counters and several measurements were off. They had to cut the counter inside my house creating a huge mess (they said that the wood template should not have had that happen). They couldn't install my windowsill piece because of a drywall issue (where a guy came later that week, cut and shimmed it no problem and didn't mess with the drywall at all). The installers didn't put any caulking between the backsplash and countertop, so now I have to do that. Then someone only made a 24" backsplash section instead of a 54" section so I have a huge gap behind my stove. The fabricator had no extra material so now I have to wait for someone else to use my material and have enough left over material so they can cut the strip I need. Not sure who messed that up but I'm pretty sure it wasn't the fabricator...

I feel as if my project wasn't important enough for them to actually care about it. It was a back burner project and was a complete hack job. I'm so upset I gave this company any of my money. I had to constantly reach out to get any details of what was going on, and was told they would do a specific task on a specific day and they didn't. I was waiting for them to complete the install to potentially up the rating of this review but then that was totally screwed up too...

I highly recommend others go elsewhere and save yourself the frustration, anger and disappointment.

I can't say enough about Dave and his crew. My husband and I were planning a small renovation that did not include new countertops but once we started we realized that new counters were a must! We had used DM Countertops in a previous home so naturally I called them up again to see if they could help. Dave was quick to come out 2 days later for an estimate. He was able to get us in the books quicker than anticipated which was so appreciated! The day of, his crew showed up on time and quickly got down to business. They made sure to keep us in the loop through out the whole process. The counters turned out amazing and everyone is blown away by how it changed the whole look of our house. We would recommend them time and time again for anyone looking for great quality work with a stand up company.

Had a little trouble with install & communication... but they went out of there way to fix. Issues often happen - good to know they believe in finding solutions. Work - was quality!

On the remodel of our Scottsdale home, our contractor utilized Desert Mountain Countertops as a subcontractor. The selection of available materials and color options was outstanding. The installation was on time, on budget and first rate.

On a recent trip down, we discovered what appeared to be a crack in our quartz countertop. David the owner, came over on a SUNDAY to inspect the top. That sort of response and service is unheard of from most companies.

It turned out it wasn't a crack just a buildup from a spill under the espresso machine. A little Bar Keepers Friend and the top was like new again.

We would highly recommend this company to anyone who is considering new countertops.

I was absolutely greatful to find David Nguyen from Desert mountain countertop. We had trouble with other fabricators . No one like to go out far to Florence. David gave us a great service with his quick respond, reliable , reasonable prices. His team came out very quick to finish the job in the next 2 business days. They did an excellent job. I was very happy and please to work with David . I would recommended to anyone wants a good service and reliable company .
Thanks again David for all your helped  to make it happens.  Keep up the great work nd  customer services .

I give these people my absolute highest recommendation.  They actually solved 2 kitchen issues I had.  Thank g-d I called them.  Thank you Bedrosians for recommending them.

Desert Mountain just completed repainting the entire cabinets in my home.  Working with David and Jamie was truly a great experience.  They always showed up on time and kept to their quoted schedule.  The cabinets look great-their price was fair and I would certainly recommend their company without any hesitation.

We had a number of companies provide quotes for new counter tops. David came out to provide a quote and was easy to work with.  After he left I had a number of questions and he was very responsive.  When installation time came around the installers were great, but we ran into a problem. The length of the granite was off and did not fit.  I spoke with David and he was able to get another slab, get it fabricated, and installed the very next day. I was waiting for something else to happen, but David being so responsive and getting the problem resolved so quickly really solidified my confidence in them.  We all make mistakes but how you handle the mistakes speak volumes.  I would recommend Desert Mountain with no problems.

My experience with the Desert Mountain Countertop company was nothing short of amazing.  They executed the installation of my new countertops without a hitch.  The entire process from getting an estimate, scheduling, measurement, and installation of my kitchen countertops was flawless.  I would recommend this company to anyone that is thinking of new countertops.