I'm Gonna Fix It

Can't recommend these guys enough. Kyle is the owner and isn't afraid to get his hands dirty. I've used him twice; once to install a custom wall mounted track lighting with patchwork & another time to install two ceiling fans. He definitely takes pride in his work, and customer satisfaction is clearly important to him.

Efficient, fast and fair priced, for handyman work (who can pretty much do it all) these guys you can TRUST!

Definitely exceeded my expectations. They put in a brand new custom shower with a rain head shower and light as an upgrade all at an affordable price. The only downside was that the time line got extended a few times due to weather affecting some of their other projects, but that should be expected in any type of renovation. They were very responsive and informed us days and times they were going to show up. All in all, very happy with the service.

Great service! Got it done for sure and thank you kyle!! Quick response and we'll priced!

This company is so amazing, I thought that I knew what I was doing but in all honesty I need them to help guide me into my kitchen remodel. My favorite thing about them is how clean and organize they are, also their professional input has been so on point! I also have been adding to the project, from when it started and Kyle and his wife are so cool about making the vision come to life! I can't wait to use them again!!!

Kyle and his company are working on our kitchen, they are amazing. They have done a fantastic job.  They kept the rest of our house clean while working on a very messy project. Their pricing has been completely transparent, and they have been communicating with us throughout the job.  We are so happy with the work.  If you're looking for a contractor who will get the work done right, and on time, they are the company for you. They have also been very accommodating with adding on to our initial idea for the project without a single complaint.  Great customer service, great work, great company!!!

Unprofessional, and nightmarish to deal with. Here's exactly what transpired:

I work 50 hours a week. I made an appointment with "I'm Gonna Fix It" through Amazon between the hours of 2PM-5PM on Sunday, my only day off this month. When 3 o'clock rolled around on Sunday and I had not heard from the company, I called and left a message. At 4 o'clock I sent again inquiring if the appointment was still good to go. Close to 5 o'clock I receive a message from Kyle (the owner) stating that he would have to reschedule do to "personal issues". So, at this point I've planned my families day around this thing and have wasted my only day to be with them. In my industry, this is called "No-Call-No-Show".

I immediately texted him back (I will post a screen shot of the conversation if Yelp will let me) informing him that this was unacceptable and that I do not have another available day all month to reschedule.

I was then rudely texted back "Life Happens" and then he went on to explain how there was "a death in the family".

Now.... I am not a psychic so I do not know if these excuses are true or not. What I do know is this:

A) If you look at other reviews for this company, you will find similar experiences of unprofessionalism, excuses, and tardiness.
B) We were all young once and (speaking for myself) I made these type of excuses to my professors in high school.
C) If there really was a problem, I should have been personally contacted as soon as they found out they were unable to make it (Apparently even though the "Personal Issues" began on Friday, they were unable to contact me until AFTER the appointment was through on Sunday). The guy claims he contacted Amazon to cancel but that is totally untrue; amazon would have contacted me immediately.

In conclusion, the experience I had with this company was so poor I canceled their services altogether. I am not someone with unrealistic expectations... I am understanding that things do happen but with that being said I was not contacted until after the three hour time window had passed and my time had been blatantly wasted, not to mention insulted by the owner.

Buyer beware!

I can't say enough good things about Kyle! He put my 3 pieces of furniture together in no time at all! Very reasonably priced! Kyle was courteous and friendly and he loves cats; so I knew he was a great guy! Give him a try and you won't be disappointed!

10:30 am We ordered two ceiling fans and a remote on Amazon thinking we would take advantage of their new Amazon Home Services Group. Our experience was horrible outside of Amazon's normal amazing delivery speed. The day of the installation we received a window of between 11am and 2pm. Kyle from I'm Gonna Fix It called and said they were wrapping up with another client and would be there around 3pm. A gentleman named Chris showed up at 4:30pm and started to work on installing our fans. He pulls me aside before he is done and says "We can bill your second fan through Amazon, or if you can pay cash we will do it for 80.00 instead. Amazon charges us a 20% service fee so we can offer a cash discount."
We are so far behind schedule my wife has time to stop and grab the money on the way home from work. Right before he leaves he comes back and says "Hey I don't have a screwdriver to put the batteries in the remote." He then leaves without testing it, so we had no idea if it would work. Needless to say, the remote won't sync with the system he installed so I call them up and ask them to fix it or remove the unit so we can send it back.
Chris comes out again, this time, he doesn't have a ladder, even though he needed one the first time, so we let him use ours. (What kind of a service comes without a screwdriver or a ladder?), tests the unit, then tells me "Because the unit is defective we have to bill you 65.00 for the hour I was here, but not to worry Amazon will most likely cover the error because the unit was defective." So now they want Amazon to pay us back for their mistake.
His office calls to bill us and I ask them "Why are we paying you to remove something that you didn't test on installation. If the tech actually tested the unit and didn't just leave, then we wouldn't be having a second service call." She says, "Ok I'll call the owner and ask what we can do."
Less than five minutes later Chris shows back up at my house asking me, "What's the problem, and that it was ok to bill us because we let him leave without testing it." It's not only extremely unprofessional to send a service tech back to your front door (not to mention the same one that didn't test the unit) to try and argue on behalf of the company, it borders on intimidation. I wouldn't agree that it was our fault that he didn't test the product he installed and I asked him to leave. The then promptly charged us the 65.00 for the hour.  I will never be using Amazon's Home Services again; I'll stick with hiring my Rosie on the House certified contractors.

2:00pm I added this in response to the owners comment.

I can tell you for us the service was nothing like 100% satisfied. It doesn't do me any good to yell at a technician coming to my house for being 2.5 hours late, it does let me know that maybe the company I am working with isn't 100% reliable. It doesn't do me any good when I tell the tech that I have a screwdriver available to put that batteries in, and he says it's fine and goes home. It wouldn't have done me any good this morning to send the man away because he showed up without a ladder when I had one he could use. It definitely didn't do any good to ask your company to make the service call right, because then I had a tech show back up at my house to blame me for his inability to put in batteries, and properly test something he installed.

The good news is there are companies out there that go above and beyond to make things right. Amazon refunded us your service fee of 65.00 and for the remote within the hour when we emailed them. Personally, I was shocked that they would cover a fee, that should have never been charged. It wasn't Amazon's fault we picked the wrong company off of the list to have come to our home. None of that mattered to Amazon, they made it right, and did it quickly, securing our continued business with them for a very long time.

As for offering to put in the new remote for free well I think you can see how we might not think of that as a plus. The last one cost us part of the initial 80.00 (fan installation), and an additional 65.00 (due to reasons listed above).

I appreciate the quick response to my review but fixing the issue when I called and spoke to your company would have been better. Instead, I talked to someone on the phone that said she would talk with the owner, had a technician show back up at my house to argue the point (which is not great service or professional), and then got a call three minutes later to pay because you felt it was due regardless.

Again I can't say enough good things about Amazon for erasing most of what turned out to be a horrible experience.

2:37pm Finally made it back in my bedroom tried to turn on the fan to take a nap and it doesn't even turn on manually now.

2:55 After a little investigation it seems the tech wired the fan to a different wall switch for the light and the fan, which he didn't do before. We are hiring another company to check the work.

Would definitely use again. He mounted our 42inch TV and it was fast + high quality service. Definitely recommend and you can't beat the price!

Great handyman and friendly.  Had a ceiling fan that was broken and the wiring was a bit funky from previous homeowner.  He came by, figured out the wiring problems, and installed a ceiling fan.  Fair price and didn't bait and switch or anything like that.  In fact, already hiring him to do another wiring job in my house this coming week!  Highly recommend him.

Kyle is an excellent handyman. He is professional and respectful. Kyle worked with us to remove the dirty old carpet from our used home, and replaced it with laminate flooring. He offers competitive prices and worked with us to find the best deal on material. He is efficient and flexible. I highly recommend him for any home repair jobs you may have. We will definitely call him with any future repairs we encounter.

I am very satisfied with Kyle of I'm gonna Fix it. I used his service once 2 years ago and kept his number because I was satisfied with his work. He just installed our entry wall light and again, am happy with his work. If you need quality work and a fair price, call Kyle.