Best Plumbing Services in United States

We used Dutton plumbing to sweep our chimney and they were fantastic! Quick scheduling, very responsive, and friendly! They are knowledgeable and efficient! We will be using them for all of our future plumbing needs! Highly recommend!

Excellent customer service. Went above and beyond. We ordered a hot tub cover and it fit perfectly. Highly recommend for any pool or hot tub needs. Thank you.

As a general rule, I am the only one who ever performs work on my house or cars.  On Christmas I had a pipe burst (come to find out it was 3) on the 3rd floor.  Troy came out and found the issue in the maze of plumbing lines that run through my house.  I was really impressed that he was able to do it so quickly and with minimal drywall removal.  Once he found the issues, he was able to make the repairs very quickly.  He was extremely respectful of my home and left it extra clean when he left.  I think it's awesome to see someone who is an expert in their craft probably because there are so very few that I've come across.  Although I've done many plumbing jobs over the years, this is the one area that I won't hesitate to call the expert - Troy.  That in itself would speak volumes to you if you knew what a perfectionist that I am.  Do yourself a favor the next time you have a plumbing problem, call Troy.  You won't be sorry!!!

Andrews was the best by far when I had to replace the furnace in my modular house three years ago. One company didn't think there was a high efficiency furnace for the house. Another one wanted a crazy amount more for their furnace. I am very pleased with the 95% efficient  furnace I purchased from them. They were just out to service it today, the first time since I purchased it. I am also very pleased with the efficient and quality service received in repairing two furnaces at my local church last year. I highly recommend Andrews for their quality work and good pricing.

Excellent customer service.  Right on time and communicates well with customers.   My first time using them and I will certainly use them next time.   Took time to explain things about my septic that I did not know

My grandmother had had some problems with her plumbing and had Roby's Plumbing out for an estimate. In what appeared to be an honest mistake her name Ching had been misspelled as Chink on the estimate write up.  Being 91 years old and a first generation Chinese woman who moved to America in the 1940's, she is quite sensitive to this word and wanted to get the spelling rectified.  She first tried calling the company, but as she is terribly hard of hearing, she could not appropriately communicate with them over the phone.  At this point, she asked me to approach the company to ensure the racial slur was removed and her name properly spelled. At this point, we still assumed it was a typo and that the company would be horrified when they realized what had happened.  I fully expected Roby's to quickly change the misspelling as well as, at the very least, apologize to my grandmother. This would not be the case.

First came a phone call from Larry (service manager) in which he kept repeating the racial slur even after being informed of its offensive nature. His defense was he did not know it was offensive, which seems valid, except that I had to continuously tell him to stop saying it.

I then set up an office meeting, printed off some articles regarding the word 'chink' (as he did not seem to be aware of its racist nature) and headed out to the office. I asked that my grandmother, as per her request, have the opportunity to speak with whomever had made the mistake and that the company put something in writing, apologizing and assuring her that that word had been removed from all correspondences and files involving her. This seemed reasonable and simple from my end but, once again, I had over-estimated the employees of this company.

Larry continuously said things like it's only one letter and insinuated it was not a big deal, he told me that there was no reason for my grandmother to come speak to him and that he didn't know what to put in a letter to her (indicating to me that he would not do it).

As if the situation was not frustrating enough, at this time another employee, John (who blatantly refused to tell me his name when asked), walked into the manager's office, where I sat with Larry having what I thought was a private discussion, and interrupted our meeting to criticize my actions and my grandmother's feelings. He said things such as it wasn't a big deal, it's only one letter and, even though I repeatedly said that my grandmother wanted to continue to work with the company as she believed it was an honest mistake, John (and Larry later re-iterated) declared that perhaps the company didn't want to work with her (for no apparent reason other than her want to raise awareness regarding a racial slur being printed).

I have never, in my life, been subjected to such unprofessional and, frankly, insulting behavior. I was not at all hostile in my approach and calmly asked for what I thought to be the bare minimum in such a situation.  I simply wanted to clear things up and was instead insulted further, talked down to, interrupted, and wholly dismissed by the employees of this company.  Not to mention that they felt my request for an apology was enough to withdraw their estimate and not perform the work.  The lack of remorse, care, and the insensitivity regarding an elderly, minority woman and an ethnic slur was appalling.

To be fair, I did manage to reach Brad Roby, the owner, on Monday and he agreed to write something to my grandmother, apologizing and assuring her that the word would be removed. Though I commend him for doing the right thing, I am still writing this review because people deserve to know the caliber of employees this company has retained and the quality of customer service you can expect to receive at the Indianapolis branch.

Pros: Alacritous response time; expeditious and unobtrusive service. Cons: Exorbitant costs.

HORRIBLE!!!  I have never in my life written a bad review for a company, but I feel compelled.  They charged me for a trip charge twice and couldn't diagnose the problem.  I ended up with water in my basement two times, and they had the nerve to charge me two times for a trip charge without fixing anything.  Terrible customer service.

I had them install a water heater recently.  Overall I'm pretty pleased with their work.  I think the price was a little high but it was an agreed upon pricing through a Big Box store - so I'm not sure how much of it was Rooter's take vs. the Big Box Store.  I wouldn't hesitate to hire them for another plumbing job based upon their recent work.  Employees were friendly.

New addition to my previous review. Owner called and said because I left a bad review they are not willing to even attempt to make a recovery or even look at my project. Basically said they're too busy and don't feel like they can win me back and I'd say that's accurate when you're not even willing to try. They told me time and again they are a mom & pop shop which o typically love and appreciate but also see why places like this go under when they aren't even WILLING to make an effort. Very disappointed in the lack of customer service with this company. Would not recommend solely based on their lack of care for the end user.

One thing in business is we all make mistakes and upset customers but it's how you bounce back and fix it or make it right that sets you apart from the competition. They didn't even want to join the race. Simply bowed out.

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