Best Plumbing Services in United States

We used Dutton plumbing to sweep our chimney and they were fantastic! Quick scheduling, very responsive, and friendly! They are knowledgeable and efficient! We will be using them for all of our future plumbing needs! Highly recommend!

Water heater went out the Friday before 4th of July.  He came and tried to fix it, but couldn't. He came back the following Monday to put a new water heater in.  Have a 6 year warranty and hot water again. A bit pricey, but he is always nice and explains stuff.

Great customer service, price and most of all responsive to our issue. Called early Monday, Troy said they would be out that day but after the lunch hour. They called at 1205 and they were there at 1230pm assessed the problem and what we consider a major problem, completed by 300 pm. Price was very reasonable for the amount of work completed. Thanks to Troy the Plumber.

Andrews was the best by far when I had to replace the furnace in my modular house three years ago. One company didn't think there was a high efficiency furnace for the house. Another one wanted a crazy amount more for their furnace. I am very pleased with the 95% efficient  furnace I purchased from them. They were just out to service it today, the first time since I purchased it. I am also very pleased with the efficient and quality service received in repairing two furnaces at my local church last year. I highly recommend Andrews for their quality work and good pricing.

I highly recommend this family-owned company.  They have been a blessing to us when we need immediate help.  Right there within an hour and correct the issue the same day.  They have even helped us when we were leaving to go out of state and stayed with me on the phone giving me updates.  Excellent company!

My grandmother had had some problems with her plumbing and had Roby's Plumbing out for an estimate. In what appeared to be an honest mistake her name Ching had been misspelled as Chink on the estimate write up.  Being 91 years old and a first generation Chinese woman who moved to America in the 1940's, she is quite sensitive to this word and wanted to get the spelling rectified.  She first tried calling the company, but as she is terribly hard of hearing, she could not appropriately communicate with them over the phone.  At this point, she asked me to approach the company to ensure the racial slur was removed and her name properly spelled. At this point, we still assumed it was a typo and that the company would be horrified when they realized what had happened.  I fully expected Roby's to quickly change the misspelling as well as, at the very least, apologize to my grandmother. This would not be the case.

First came a phone call from Larry (service manager) in which he kept repeating the racial slur even after being informed of its offensive nature. His defense was he did not know it was offensive, which seems valid, except that I had to continuously tell him to stop saying it.

I then set up an office meeting, printed off some articles regarding the word 'chink' (as he did not seem to be aware of its racist nature) and headed out to the office. I asked that my grandmother, as per her request, have the opportunity to speak with whomever had made the mistake and that the company put something in writing, apologizing and assuring her that that word had been removed from all correspondences and files involving her. This seemed reasonable and simple from my end but, once again, I had over-estimated the employees of this company.

Larry continuously said things like it's only one letter and insinuated it was not a big deal, he told me that there was no reason for my grandmother to come speak to him and that he didn't know what to put in a letter to her (indicating to me that he would not do it).

As if the situation was not frustrating enough, at this time another employee, John (who blatantly refused to tell me his name when asked), walked into the manager's office, where I sat with Larry having what I thought was a private discussion, and interrupted our meeting to criticize my actions and my grandmother's feelings. He said things such as it wasn't a big deal, it's only one letter and, even though I repeatedly said that my grandmother wanted to continue to work with the company as she believed it was an honest mistake, John (and Larry later re-iterated) declared that perhaps the company didn't want to work with her (for no apparent reason other than her want to raise awareness regarding a racial slur being printed).

I have never, in my life, been subjected to such unprofessional and, frankly, insulting behavior. I was not at all hostile in my approach and calmly asked for what I thought to be the bare minimum in such a situation.  I simply wanted to clear things up and was instead insulted further, talked down to, interrupted, and wholly dismissed by the employees of this company.  Not to mention that they felt my request for an apology was enough to withdraw their estimate and not perform the work.  The lack of remorse, care, and the insensitivity regarding an elderly, minority woman and an ethnic slur was appalling.

To be fair, I did manage to reach Brad Roby, the owner, on Monday and he agreed to write something to my grandmother, apologizing and assuring her that the word would be removed. Though I commend him for doing the right thing, I am still writing this review because people deserve to know the caliber of employees this company has retained and the quality of customer service you can expect to receive at the Indianapolis branch.

Pros: Alacritous response time; expeditious and unobtrusive service. Cons: Exorbitant costs.

Be very careful with quotes and clarity on cost!!!!  Invoice was double the quote!!!  We called Jim Russell plumbing to look at a water heater that was not working and a couple other items we had questions on. They informed us they did not have time available to look at all items but would come out for the water heater and they quoted us a price for the visit and stated additional parts etc would be quoted before any further work was completed. Turns out the water heater just needed the igniter cleaned which the plumber did.

The plumber then offered to look at the other items we had. I asked about the price for this and he assured me I'm here for an hour there is no additional charge for me to look at the other items. I will let you know cost on any parts. Well, literally other than turning the allen wrench under our disposal he serviced no other items in our house. He did look at them and he told me how he recommended I could fix them myself. He left within the hour. I was very happy at that time...then the bill came...in was over DOUBLE what was quoted!!!

Upon calling their office I was told there must have been a misunderstanding. They refused to adjust the bill. We will not be using them again!!

Awesome customer service! They called ahead and kept me informed on when they would be at my home, not only when they were coming to do estimate but also when they were coming to do the
work. They gave me an estimate which was well within my budget and reasonably priced for the work performed (main sewer line leak) and they have a flat rate,..the workers were courteous and the work was done promptly...I would highly recommend

Had Mansfield Plumbing take a look at plumbing issues at my rental property. Initially told them there were two issues.
Received a phone call after they had went to the property, they only checked one issue and never checked the second.
I was using a home warranty company and I made this clear during my initial conversation, they said there isn't any issues with that. When I called a second time per the home warranty company they have to speak with the plumbing company directly to get the diagnosis.
Before connecting them to each other I called Mansfield plumbing and spoke with Ashley to let her know this, she sounded irritated right when she picked up the phone and you could tell had zero interest in my business.
She was short, rude and had attitude with every question. I connected her with the home warranty company so she could give the information to them, again she was rude, short and had attitude (she was asked probably 7 simple questions).
I can't comment on the quality of their work because I won't be using them simply because of Ashley's horrible customer service.
On top of that even the home warranty representative commented (after Ashley hung up) that she was being short and didn't seem like she wanted to talk. This was definitely the worst customer service I've experienced since I can remember. I only leave reviews for businesses that do really well or really terrible, my terrible list is very short, but this business has been added to it.
Again to be fair, I have no idea how their quality of work is so I'm not reviewing that, but in regards to customer service my experience with them was very poor.

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