Best Plumbing Services in United States

We used Dutton plumbing to sweep our chimney and they were fantastic! Quick scheduling, very responsive, and friendly! They are knowledgeable and efficient! We will be using them for all of our future plumbing needs! Highly recommend!

Excellent customer service. Went above and beyond. We ordered a hot tub cover and it fit perfectly. Highly recommend for any pool or hot tub needs. Thank you.

Great customer service, price and most of all responsive to our issue. Called early Monday, Troy said they would be out that day but after the lunch hour. They called at 1205 and they were there at 1230pm assessed the problem and what we consider a major problem, completed by 300 pm. Price was very reasonable for the amount of work completed. Thanks to Troy the Plumber.

Andrews was the best by far when I had to replace the furnace in my modular house three years ago. One company didn't think there was a high efficiency furnace for the house. Another one wanted a crazy amount more for their furnace. I am very pleased with the 95% efficient  furnace I purchased from them. They were just out to service it today, the first time since I purchased it. I am also very pleased with the efficient and quality service received in repairing two furnaces at my local church last year. I highly recommend Andrews for their quality work and good pricing.

Excellent customer service.  Right on time and communicates well with customers.   My first time using them and I will certainly use them next time.   Took time to explain things about my septic that I did not know

I needed to replace my aging water heater, and someone recommended Roby's for the job. The service man showed up promptly - he sent a text to let me know he was on his way - gave me a reasonable estimate, and replaced my water heater in less than two hours.

Pros: Alacritous response time; expeditious and unobtrusive service. Cons: Exorbitant costs.

In July we found water dripping (not pouring) out the bottom of our water heater which was 12 years old.  Completely functional, not an emergency.  We called Jim Russell Plumbing.  They got us on their schedule within a couple of days.  Two plumbers showed up, assessed the situation and recommended a new water heater.  No surprise.  They drained the old and brought a new one.  They never offered a sales order or quote.  Shame on me for not asking!  They were professional and swift.  Whole thing took 4 hours or so including them picking up the new one.  When they were done, I asked them for an invoice.  They said that they would send one from the office.  When I finally got the invoice is was $3,633.  I was stunned.  I did the research.  The new water heater they installed could be purchased for $1,788 ($1,913 including sales tax and delivery).  If you follow the math, that means they charged me $1,720 for other materials and labor.  Other materials would be rather insignificant which means they charged me $215/hour for each of the individuals.  Not $215 total, $215 for each individual for each hour.  That's ridiculous.  When I called Jim Russell Plumbing to complain, they made it worse.  They told me that they charged me for an extended warranty, that again, they never told me about or gave me an option to not purchase.  For those of you who don't know, one of the biggest money makers for a manufacturer of any kind is their extended warranty.  Huge profit margins!  I politely made my case as to what I thought was a fair price.  After much back and forth, they refused to acknowledge any responsibility for poor communication and lack of transparency.  I will never use Jim Russell Plumbing again.

We manage 50 rental properties and have been in business about 28 years.  During July this year (2017) we had 3 of rain in one day.  A basement at a house had about 5 of water in it from the storm sewers backing up the drains.  I called Mr. Rooter and explained the whole scenario and that the cleanout was in the basement and we needed it cleaned out.   Their technician showed up at the house the next day and said I can't go in the basement because it has water in it.  He then stated that he can't service us in any way until the water is out of the basement.  I called back the receptionist (and they say they record all conversations) and we agreed that there would be no charge for them coming out......but to call them back when we have the water out of the basement and they can help us then (Hello?   Does anyone see the irony in this?).  I called another plumber that wasn't afraid of getting his shoes wet and he cleared the lines no problem.   I never heard from Mr. Rooter since then (July 12th, 2017).    Then, on August 15th, 2017, out of the nowhere......they charged my credit card for $59.00.    I have called them twice about this, each time them telling me the almighty person would be calling me back to correct this......no calls.   I have since called my credit card company to tell them not to pay this corrupt business.

New addition to my previous review. Owner called and said because I left a bad review they are not willing to even attempt to make a recovery or even look at my project. Basically said they're too busy and don't feel like they can win me back and I'd say that's accurate when you're not even willing to try. They told me time and again they are a mom & pop shop which o typically love and appreciate but also see why places like this go under when they aren't even WILLING to make an effort. Very disappointed in the lack of customer service with this company. Would not recommend solely based on their lack of care for the end user.

One thing in business is we all make mistakes and upset customers but it's how you bounce back and fix it or make it right that sets you apart from the competition. They didn't even want to join the race. Simply bowed out.

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