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1. He missed 5 appointments. I was waiting for him each time. He was pleasant when he did come.
2. He tried to find the leak and finally told us we had a plumbing issue. Well, he left a valve on so there was that. A plumber could find no leak but our irrigation system has a big leak.
3. We paid 475. We did find someone else to repair the problem.

I've had Cutting Edge come over twice to do tree and cactus removals at the old home I recently bought.  The first time, they removed a bunch of dead ocotillo, a fan palm and a large ficus tree.  They showed up just about the time I was heading to work, walked me through everything, and by the time I got home... it looked like they were never there and the trees were gone.  Great cleanup job!  After my first experiance, I called Tom back up to come remove a 30' saguro (regretably... end of life) and a massive ocotillio next to it to start my landscape remodel.  Just as amazing of an experiance the second time as the first.  

In addition, Tom helped me find an amazing landscape designer for my property and I'll probably be using the landscaper he recomended for clearing all the gravel/grass off the property.  Definitely helps when youre new in town and trying to find good services!  If I had any tree's left on my property... I'd 100% be using Cutting Edge again.

Quick response and service.  My yard looks great. Good value. Definitely recommended.

Ed came over with his daughter and cut our two palm trees! They did an awesome job! The prices were fair. He also gave us some tips for another tree issue we were having. He is very knowledgeable and professional. The cleanup was great as well. He also was recruited to cut our neighbors palm tree! I would recommend this tree service!

We had some irrigation valve work done the same day as the bid. Price was fair and they showed up on time, but they didn't have the necessary parts to finish the job. They came back the next day, but a few hours beyond the time we agreed upon. Within 24 hrs the new valve broke and flooded; they came back the following day to repair. However, again arrived much later than they told us they would come. Valve was fixed and no issues since.

We also asked about a drip system leak under our concrete in which they dug up our grass and identified the issue. Was explained it was an easy fix and they committed to come next day for a nominal fee. Two days passed no show no communication back. We needed this done asap because we didn't want our concrete to get ruined. Ended up having to hire another business to complete the work and fix the abandoned grass.

They are very kind but unreliable. Hopefully, they can rectify the poor communication and learn to be a bit more accountable.

Angel came to my house to trim my focus and other trees. He provided a very fair quote and him and his team were very thorough and did a great job cleaning up after their work.

We called Sprinkler Repair to complete some irrigation work in our yard, they completed that promptly and exactly what they quoted. After that we had them complete some landscaping with pavers in the backyard. We are extremely happy with the work and the crew was great!! I would recommend them highly for irrigation or landscaping.

AJ and Dakota both came to fix a sprinkler issue for us we've been dealing with for months. Both were extremely knowledgeable, friendly but professional and educated on their line of work. They fixed our issue and explained to me what was going on to help prevent it happening again. Highly recommend this company!

I had Noel Gonzales a technician for Sprinkler Repair LLC at my house today to fix a sprinkler leak. Noel was definitely a Subject Matter Expert in irrigation repairs. He was thorough, courtesy, and explained everything to me so I could understand. I will definitely call them again if I have any other issues.

B Lenhardt
Mesa AZ

Our irrigation system was struggling and needed some immediate attention and potential rework. Our previous service provider (who also does landscaping) didn't have our trees set up correctly, so we had Sprinkler Repair come out and check everything.

Within a couple hours Sprinkler Repair had reworked and set up new emitters according to our watering needs at all locations in question. They evaluated our water programing and made some tune-ups at the timer box which they took the time to explain to us in detail. We feel better about the new set up knowing that it was thoughtfully and knowledgably installed and programmed.

Worth sharing on larger trees and shrubs, is the importance of getting the irrigation distributed into the plant's root zone, near the foliage drip line. From there, the correct amount of water for each plant type, (by size) must be established and adjusted accordingly. This is where the previous company didn't quite have things correct. Sprinkler Repair noted that in addition to mixing and matching some components that were causing literal geysers upon failure, not getting the water right at these high demand locations, in addition to leaving things turned off (like our landscaper did) can really do some damage. I feel Sprinkler Repair set us on the right path moving forward.

Upon collection of payment, their lead installer mentioned that they went over their not to exceed price.  In my book, this defeats the purpose of walking the job the day before and giving a not to exceed number, which generally includes some level of built-in contingency by nature.  Before starting work, we discussed that if they ran into anything major, they would get my approval ahead of time. When they asked for 30% over their original quote (without preauthorization) all it took was a raised eyebrow on my part and a reminder of what we had discussed.  I'm giving the benefit of the doubt here and not knocking-stars-off because the team lead was reasonable when I also pointed out that they saved labor by coming in under the timetable they had originally estimated.  At that point there was a genuine realization and acknowledgment of my perspective, and they honored their quote. I'm chalking this up to the team working daily on multiple jobs, using round numbers, and trying to remember what was discussed with each client. That said, this is something to watch for so that both parties are crystal-clear on the scope of work, price, and materials being used... and this applies to any company honestly; it really needs to be fair for both parties.

All told, we are happy with Sprinkler Repair for the work they did on this project. I plan to have them out twice yearly for seasonal changes and for system health checks, which they offered to perform at a reasonable price when I inquired about follow-up services.  There was no pressure in any of our interactions with both field and office, and their payment methods are modern and convenient.  

Nice going Sprinkler Repair, keep up the great work!

Jonathan (sp) and his coworker were prompt and pleasant during the repair.  They were very attentive to our description of the issue and what we wanted to have repaired.
Would definitely use the service again if we have another issue.

We had sprinklers and sod placed in our backyard and absolutely recommend Sprinkler Repair! David and his team were very responsive, professional, and did an excellent job making sure we were completely happy with the end result. Trustworthy company that we will definitely use in the future.

Tim solved our issue in a matter of minutes!!! Very professional and knowledgeable. I thought we had a major issue, but this company is the best and put our minds at ease.  This is the second time we've used Sprinkler Repair LLC and it definitely won't be the last.

Noelle was extremely helpful and kind. Have saved their info for any future needs because they were amazing.

I just filed a complaint with the BBB.  The estimate/sales part was very smooth, and polished, like a used car salesman.  I feel the estimate and contract were well put together and clear. However, I requested to be informed when work would be scheduled. No verbal notice, no voice mail....and, suddenly, the crew/teamis at the door. Good thing I was home.  The crew, seemed like a group of men who did not like there job. They were ready to leave, before the contracted work was completed..I had to call the sales rep, who called the crew chief.  Only then did the men perform the job somewhat in the way Dan explained the crown would be reduced and shaped. Lots of tree trimmings fell on to our patio roof and into the gutters. When they were blowing on the patio roof, I believed they were also removing debris from the gutters.  Instead, they were blowing some tree trimmings INTO the gutters.  A few day later it rained  hard, our gutters plugged and our patio flooded.  I called the office...[it's a place where the left hand does not know what the right hand is doing.]  I called Dan and was told a gutter cleaning would be scheduled. Nine days later I called the office and Dan again.  I'm 75 and don't climb ladders anymore.  I finally hired a handy man to clean the gutters and want to be reimbursed. I have put a hold on my credit card payment. I suggest you never pay them by check or cash.  This outfit has a mission statement saying how important consumer satisfaction is to them...I doubt if any one has read it. They should do more customer satisfaction surveys after their jobs.

Excellent service! We had a overgrown palm tree and the HOA gave us this weekend to get it trimmed. Every where else said well we can do it Monday. Which was not going to work for us. Mr. J-Rock himself came on a Saturday to trim it! Stayed in contact with us the entire time to let us know if they were going to be late or not and the price was the best in the valley... honestly I am head over hills with this company and I highly recommend them. Hard working, fast, nice, and honest!

I am delighted to whole heartedly recommend RPM Services Extreme. In my case I had an orange tree that was boiled in the 2020 summer heat, and I had to let it go. Rod came over for the estimate and took the extra time to explain a lot about our trees. We moved to Glendale, AZ in February 2020 and are still learning about our landscaping. I sincerely appreciated the education. When they arrived to grind the stump he and his crew showed up on time. They have an impressive amount of equipment to perform the task quickly and efficiently. They were probably here 10 to 15 minutes and had the stump ground down, the crushed rock landscaping back in place and cleaned up the debris. I am very impressed with the quality of the work, and his prices are very competitive. Going forward, if I need my palm trees trimmed or my ash tree fixed I am calling him, and will recommend him to anyone asking about tree trimming and removal.

They did an amazing job clearing up our office landscape that was extremely overgrown with weeds and charged a very reasonable amount to do it. Great company. Our property looks great now!

Great customer service, prompt response, and great work. They did exactly what was agreed upon and showed up when promised. My tree was cut nicely and the area was cleaned up afterwards. I definitely recommend using them for your landscaping needs.

Living in a HOA ruled neighborhood, I needed a stump removed a.s.a.p. to avoid the wrath of the HOA police.  I called several companies, some from their websites, some referrals, some from ads.  Before resorting to doing it myself I called Laura.  She returned my call...quickly.  I got a free estimate by the company owner (who by the way is a master gardener).  The price was better than right.  I then said I needed a new tree to replace it.  Jason and I talked about what would work best and he said he would get it and deliver and install.  Laura contacted me that afternoon and had the price for everything.  I had checked with 2 major nurseries in town and thier price was a good 3 times higher plus I still would have had to have someone come out and pull the stump.  While there to install tree (the next day) the two gentlemeaen doing the dirty work said they would fix my drip timer before they left.  Well when it was turned on it had a huge leak.  Soooo, they fixed the leak, installed 3 drip lines around the new tree and ended up having to not only pull the one stump, but the lazy person before us had actually planted the dead tree on top of another dead tree.  NO EXTRA CHARGE!!!!!!!!  I am horribly hard on businesses that are bad or that screw you everytime you turn around, but I believe a good business, doing honest work should be praised!!!  So give them a call or email [email protected] or [email protected]