Best Plumbing Services in Austin, TX

Called Brad a few days ago asking about replacing our old shower valve temperature control.  Ive called numerous other plumbers from yelp and they all asked me to described what I wanted and was able to give me an estimate.  Others even asked me to text them a picture of what I needed repaired.   And i know estimate is an estimate, it might be a lot more , it might be less.  No way for them to get an accurate price until the see the issue in person.

But Brad seemed like he was in a rush.  Didnt really ask me to describe what I needed done.  He just went straight ahead to his it will be $95 for me to look at it for the first hour and theres 1000 different valves out there so no way for me to give an estimate .  I mean why not ask me to describe what the valve looks like, or send you a picture of it, etc?  It just sounded like that his priority was the $95 first hour.  I understand business is business, but sounded like he wasnt interested from the begininng.

Tried booking on yelp and providing info requested on 11/14.  Chased them for confirmation.  They gave me runaround this morning and excuses why I was not confirmed.  Peter then told me Yelp is not good to book services and gave me lecture on how they are not obligated to provide service.  Clearly, Peter doesn't understand principles of capitalism or customer service.  Business must be good for them to treat potential customers poorly.

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Update

Louis called me within the hour, apologized for miscommunication, and was on-site personally to handle the matter.  Upgrading to 5 stars for exceptional service from owner who resolved matter immediately.

I highly recommend Blue Dragon Plumbing and will call them again when needed in the future.

Gilbert immediately answered my initial call about a kitchen faucet replacement and was prompt with an appointment.

Gilbert arrived on time, was polite, professional, and did a quick and quality job. Thank you for the great work and customer service!

We used Rooter-Man for septic problems and a clogged pipe and were very pleased with the service. They arrived when stated and quickly got the job done, cleaning up after as well. David Coucke is such a pleasure to work with. He came out several times and explained everything, answering all of our questions. Byron Lewis came to pump out our septic and again when we needed a new septic pump. He was very informative and personable, too.

Our air conditioning drain pan was filling up every 2 days. This would shut off the air conditioning and leak through the ceiling into our dining room. Multiple visits by another company failed to fix this. A visit from City Wide Plumbing fixed the problem. 3 days later our drain pan is dry and ac works great.

EZ flow, easy go, your money that is.!!! These people are a huge rip-off. Emillio quoted me $800.00 for 2 hours of EASY work. As PT Barnum said: There's a sucker born every minute, don't be one of them. Look elsewhere.

Geronimo was great!  We wanted our tankless water heaters flushed and he told us how much time it would take.  He got the job done efficiently and installed a garbage disposal in our kitchen while flushing the water heaters.  He also found a leak in a recycle tank and is sending a quote on that work.

Called Dave this morning about capping off an outdoor hot water line (my hose bib rusted off and shot across the yard like a champagne cork).  I received a quick courteous call back / fair quote.  He already knew what questions to ask and obviously knows about 1950's plumbing.

He's coming out tomorrow and I'm looking forward to a job well done.  Thanks neighborhood list serv and my fellow yelpers!

We called Abel to change out our bathtub/shower fixtures. He arrived on time as promised, very professional, and wearing a mask & booties. While changing out our fixtures he was able to take care of other last minute requests as well. We are super happy with his work & customer service and will be referring him to our friends & family!

Update to my last review: Braulio has blown my wife and me off twice since he installed our toilet at the start of the pandemic. That toilet, by the way, has been sliding across the floors by a couple inches, and he ignored my recent message asking if he could take a look at it.

In that message, I also requested a quote for help with a toilet/plumbing issue (in a different bathroom) and a fridge water dispenser problem.

He ignored everything except to say he can't fix the fridge thing. I guess he's busy, but the half response-brush-off was rude.

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a new addition on our central Austin home.  He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home.  Two years later he came back to reroute the plumbing in our guest bath.  He did great work with both jobs and we never had any issues while we lived there.

In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental.  My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time.

And in February 2021, we had a pipe break in our new home after the major freeze.  We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe.

In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work.  Thank you, Jaime, for always being there for us when we need you. You are the best!!!

Jim is amazing. I've used him on numerous occasions and he has always been fair, courteous and quickly gets the job done. We originally used another plumber to install our tub, but he did a terrible job, so we contacted Jim who was able to fix the previous plumber's work. Then we got a flood in our kitchen and Jim was able to come quickly to turn off the water and then returned later to fix the complicated leak issue. We only trust him for all our plumbing needs. I highly recommend him!!

If I could give no stars I would. They wanted $89 just to say hello. I understand that people can be flaky, and that a professional's time should be valued (no one should have to make a house call for free). So while I think that the visit fee was within reason, I found it ridiculous that it did not go towards the cost of repair had we chose to use their services. Every other quote I received at least credited the visit fee towards the repair cost. When I asked if they did the same, the response was basically no, that's just the visit fee- as if this was normal. All in all the whole thing felt like a scam. I'm glad I chose a more reputable company instead.

Plumb Doctors are very responsive and the office was able to schedule next day service when I needed to repair the temperature and pressure relief valve on my tankless water heater.

They sent Sam to work on this particular problem and he is very knowledgeable. He even pointed out a few deficiencies in the original installation of the water heater that may have caused the issue in the first place and corrected them during this visit. Additionally, he performed a descaling of the tankless water heater and the heating efficiency has markedly improved -- it takes much less time for water to heat up than before.

The only downside is the price, but it's worth it for quality materials and workmanship that will withstand the test of time and avoid costly re-work (will update this review if anything changes).

Will use Plumb Doctors for future plumbing emergencies and maintenance!

They responded rapidly, knew what they were doing and did it quickly and efficiently, and, for a reasonable price.

If a contractor misses an appt. or does not return phone calls - then I refuse to do business with them.

This looks especially bad after two calls over 4 days.
It is a little thing folks used to call 'common courtesy'.....try it some time.

At least a quick call/message of Hey Lee, this is Jim-bob. I'm really busy swamped over here (...did you see what I did there?) - so you might want to try to call someone else if this is an emergency. OK, Thanks. Good Bye.

It is a handly little thing folks call voicemail.....it works just that easy. No instructions necessary.

Mark was able to schedule an appointment quickly to diagnose our aging water heater. He gave us an estimate on its remaining life and on what a new one would cost. He did not up-sell an immediate replacement. He was honest, efficient, and easy to work with. Highly recommended.

They showed up on time. Great communication. A couple mistakes that were promptly corrected. Olvin was very nice and followed through with everything he said. I'd recommend again. Thank you.

We've had hot water leaks in the past and I was afraid we had another one since we didn't have much hot water. Spot-On sent people out the same day as my inquiry. Turns out we needed a new hot water heater, which they came back and installed the next day. Fast, reliable and seemed cost effective too

Nick helped during an extremely busy time in his schedule.  He made sure all my guests coming over for the holidays wouldn't have an issue with the toilet that my youngest stuck something large and unflushable down in.  

Over the phone before his housecall he gave me Plans A and B.  Plan A was the cheaper quicker option.  I went to Home Depot beforehand to get the new Plan B toilet just in case.  Nick showed up and took care of everything according to Plan A.  He did the job for a very reasonable price and identified our toilet as not being the one that had a manufacturing flaw.

Nick is punctual, courteous, knowledgeable, and professional.  He explains everything upfront; you'll find no surprises in your final cost.  I've tried other plumbers in Austin only to be terribly disappointed.  Union Jack Plumbing is a class act that stands above the rest.