Description
A & T Plumbing Service provides residential plumbing, sewer line replacements, sewer and yard line repairs, and water heater services to the Austin, TX, area.
HISTORY
Established in 2008.
A & T Service Plumbing is locally owned and operated by Pierre Dupreez. Our master plumber Tony Nardecchia has over 16 years of experience in the plumbing industry. We strive for customer satisfaction and will do our best to make sure that you have confidence in the service(s) we provide.
ABOUT BUSINESS OWNER
Thank you for taking the time to learn a little about me and my business.
I have been plumbing around the planet for the last 10 years and have finally settled down in lovely Austin Texas and this is now home. I have known Tony Nardecchia for 3 years and have been given a wonderful opportunity to purchase his company and am flattered that he chose and trusted me with his company.
I will strive to treat all his customers as he did and am working hard to change the public perception of plumbers. Honesty above all else and even if you choose not to use us I will always give good advice and genuinely have your best interests at heart.
I look forward to helping all I can and making new friends not just customers.
SERVICES
Emergency Services, Toilet Repair, Pipe Repair, Water Heater Installation, Faucet Installation, Pipe Installation, Gas Line Services, Garbage Disposal Repair, Tankless Water Heater Installation, Sink Installation, Garbage Disposal Installation, Sump Pump Repair, Sink Repair, Faucet Repair, Bathtub & Shower Repair, Toilet Installation, Water Heater Repair, Drain Cleaning, Water Filter Services, Drain Installation, Leak Detection, Backflow Services, Sump Pump Installation, Sewer Services, ,
Reviews
Sharon P.
05/07/2023 12:00:00 SA
On Friday night it appeared I had a pipe break. I called Pierre' at A & T Plumbing, and he was taking calls after hours.
He came out Saturday morning with his tech and discovered that my pipe hadn't broken. What a relief!!!
His tech drove all the way over here on a Saturday morning and he was extremely friendly, willing to get to work. When it was determined that there wasn't any work to be done, Pierre' sent him on his way. In addition, which is extremely rare, I was not charged anything.
A & T Plumbing has been my plumber for years and has completed major jobs, i.e., the replacement of my complete sewer system under the foundation of my home to the street. I have neighbors that have used them as well! Thank you to Pierre' and his crew for your personal professionalism and great attitude while doing outstanding work in residential as well as commercial jobs!
Water, water everywhere!!! Where is it coming from?? My neighbor in the next door duplex said it was me. I said it was the A/C.
My landlord told me to call A&T Service Plumbing to figure it out.
Two gentlemen showed up, moved my washing machine, poked around, and asked me to do a rinse/spin cycle.
Well looky there, a puddle of water under my washing machine! Yowza.
They were were friendly, empathetic and moved the washing machine back to its spot.
Time to shop for a new washing machine.
These guys are trustworthy, responsive and really charming. Thank you.
What a stand-up business. We don't normally use A&T, but our regular plumbers were booked through the week and they recommended we give them a call to help with our water heater's pilot light. The owner was super responsive, and we had an appointment for the following afternoon within the hour.
Then came the actual appointment. Both my wife and I had attempted to relight our the pilot light in our water heater a few days earlier, and it just wasn't happening. But within 5 minutes of working on it Noel and Chow (I didn't get the spelling, sorry guys!) had it going again. Now, we are not the most handy people, but my wife and I have both relit our pilot light before, so this was definitely one of those are you serious? moments.
Noel explained that sometimes that kind of thing happened. A pilot light might not want to light at first, but if you try a few hours later - or the next day - it might. Lesson learned: make several spread out attempts before calling in the pros.
Then, without me even asking, Noel offered to call the owner and explain the situation. We weren't expecting much - after all, we'd had them come out and someone had to pay for their time - but
less than 5 minutes later - no charge!
As small business owners ourselves, we understand what a big deal this is. Thanks, A&T! You've definitely won us over, and will be one of the first places we call with any future plumbing issues.
Jacob C.
01/03/2023 12:00:00 SA
Although I ended up not needing a service from them, they responded with insightful information that saved me some money and didn't just try to get a sale. Trustworthy company and they will be my first reach out for future plumbing needs.
A&T Plumbing did a wonderful job! Our sink had a nasty clog and they were able to resolve it same day! They even left us with easy advice, so it wouldn't happen again. I'd say that's honest work. They were professional, well mannered, and cleaned before they left. Great experience, great customer service, and now I'll be a repeat customer. Thanks A&T!!
They were great in the resolution of my plumbing issue. You have to follow their process. This was a 3 way arrangement with my tenant, but I was able to resolve.
I have used A&T on several occasions and they have always been very prompt and pricing has been reasonable and estimates given up front. On the latest call, the team came out for what I thought was a clogged bathroom sink but they soon found out it was most likely an HVAC issue and pointed me in the right direction without overcharging me for something that didn't turn out to be a plumbing issue.
Nathan S.
11/04/2022 12:00:00 SA
DIY issues!! I'm a fairly competent homeowner but this faucet repair had me tapping in for a pro. I received a quick response and appointment. Chris came out to assist and gave me credit for the day of work I had already put in so the price was much lower than originally estimated.I greatly appreciated the break and the additional tips/tricks to help me in future projects. Thank you Chris.
These guys are amazing! I called in the morning with propane leak, they arrived, on time that afternoon. The technician was professional, polite and very knowledgeable. The leak was found, my propane was turned back on to my house. Highly recommend A & T Plumbing! The propane gas company there when A & T arrived, he was so impressed that he asked for their contact information so he could recommend them too!
Edward E.
03/11/2022 12:00:00 SA
First issue: Spammy text notifications confirming my appointment (6 messages).
Second issue: 2 hours after my appointment was scheduled for (and confirmed 6 times per their spammy app), I get a text saying they would be here in 50 minutes.
Yeah, I'll take my business elsewhere.
The snowpocalypse damaged two faucets. We waited patiently (after all, faulty faucets are mild stuff compared to our poor neighbors' burst pipes!) for months for Pierre to send someone out.
We were charged $225 for ten minutes of work. I find this very expensive.
Showed up when they were supposed to, they were polite, clean, and professional.
I spent the bulk of a Sunday afternoon replacing everything I could reach under the sink, to no avail. After more than a decade in the same house, the clog was just too far into the wall for me to reach. I admitted defeat and called in a professional.
Not the cheapest in town, but they had immediate availability. When the kitchen sink is clogged, the wife isn't happy. And when the wife isn't happy, immediate availability matters!
Chris Q.
05/12/2021 12:00:00 SA
At work and neighbor calls to let me know I have water coming up from my front yard and it's running into the street. Neighbor turns off main for me and I start calling plumbers while at work. I call 2 places and they're booked for weeks. I call A&T, but I get a answering service. I then call their emergency number provided. Gentleman that answers is able to get a tech over as soon as he's done with his current job.
Couple hours later I get a call from the tech. He's at my house and we discuss the fees and I give him the go-ahead. After a few minutes he's located the leak...cracked main pipe that my oak tree's roots have snapped. I get a pic texted to me of the damage and an estimate of time. Tech gets to work and shortly there after I get another text of a fixed pipe. He then fills the hole and cleans up as best as possible. I get a call with the total and I pay over the phone with my credit card.
I couldn't have asked for a better process while being stuck at work. Rate seems fair, tech was very clear and thorough about everything he did. I know who I'm calling for any future plumbing needs.
This company was really easy to work with. We had some issues with our water pressure and I contacted the company over Yelp to get a quote. They determined what the issue was and gave me a rough estimate. They were here the next day and were able to fix the problem pretty quickly. While the price was quite a bit more than I was expecting, the fact I have Kitec pipping wasn't their fault. They had to procure some not so easy to find parts that ended up costing a lot of money. Overall, I'm happy with the work they did and their responsiveness.
Michael B.
01/10/2020 12:00:00 SA
Very impressed with the service from A&T plumbing. I contacted A&T via Yelp Messaging when I had trouble with a broken toilet seat and a pair of leaky toilet tank flappers and Pierre D. responded right away.
Scheduled the repair a few days later and it was done promptly and courteously. I'd use A&T again in a heartbeat and recommend them.
Pro Tip: You might need to leave a wide window in your schedule, as they came and fixed the problem quickly but they were delayed 4(!) hours before arriving.
I've used A&T Plumbing three times in 4 years and have always had an exceptional experience. Last night, the sink drain flooded my kitchen. I called A&T and spoke to a friendly gentleman who fit me in to their schedule the next day. Chris, the plumber, was polite, efficient, and provided excellent customer service. He diagnosed and fixed the drain issue in less than 15 minutes. I highly recommend the team at A&T Plumbing.
Tek R.
02/08/2022 12:00:00 SA
Declined to honor their original estimate and then never got around to providing an updated estimate as promised. Save your time and look elsewhere.
A&T provided a ~$4K estimate to repair a drain line in late Dec. 2020. Told them I was not ready to do the project yet, and was told just let them know when I was. Estimate explicitly states Expires Never.
When I was ready to do the project early Jan. 2022, I clicked the Approve Estimate link in their original email. Later that day I received an email stating I approved a bid that is no longer valid due to material price increases from the storm and economy. Pointed out the estimate Never expires but that didn't mean anything to them. Blaming material increases for a drain line replacement is lame as the project entails only a few sticks of PVC.
Wasn't ready to give up on A&T yet. They said they'd send someone back out the next day to look at the project and provide a new estimate. Never received a new estimate. We had ~20 emails back and forth in which I asked for for updates on the new estimate. No avail.
I contacted A&T for my project because of the stellar reviews. My experience was anything but stellar.
Wayne B.
11/01/2020 12:00:00 SA
It's a typical story, where you have something unexpected, decide to break. As usual, at the more inopportune time. A leaking water heater isn't something you want to put off fixing for long. So I called around and sent out the usual Yelp quote requests. A&T plumbing was not only the first to respond early in the morning but had the best response.
Their prices weren't the cheapest or the most expensive, but right there in the middle. But I liked the transparent pricing, availability, and good product (it had good reviews). Others were way overpriced or had no problem recommending another unreliable product.
They came by as scheduled, replaced the water heater quickly and professionally. No more leaks and the water is hot. I recommend these folks as well as a water sensor! As that saved me from potentially expensive repairs due to it being located on the 2nd floor.
Dustin F.
01/06/2023 12:00:00 SA
Y'all A&T is a life saver! We had a hard nasty job that needed to be done and i struggled to find anyone to even come out and give me quote for it. One company came out and the price they quoted me was completely insane. I called Pierre and he sent someone out the next day and gave me a fair quote that we could afford, and once we approved the estimate they got right to work. This was a tough job that required tunneling under our house, chipping concrete, and busting out nasty old cast iron sewer pipes that were no longer draining. The job took awhile but that's completely understandable,it was tough work and we aren't exactly located close to his office. Kevin and his crew were professional and hardworking. They did everything they could to make sure that we understood the process and that everything was being handled. Now our toilets flush and showers drain! I cannot recommend these guys enough.
Smelled a gas leak under the stove this morning. Texas Gas came out, told us it was a small problem and red tagged it. I called around, no one I usually use was available or particularly helpful, though one did give me A&T's #. They were responsive, came quickly (in a couple of hours), fixed the small leak, and didn't gauge me on price like everybody else does. My husband who was there during the service said Chris was very courteous. Recommend.
I needed someone to come out within 24 hours to identify a problem and A&T responded quickly and professionally. Chris came out, was able tp identify the issue, and clearly explained what needed to be done. They were kind, professional, and quick. Thanks A&T, we will be calling y'all again.
Wade W.
01/06/2022 12:00:00 SA
I called A&T to re-set a toilet that was leaking around the wax ring and staining the ceiling in the garage below.
Freddy and his assistant Noel showed up within the time window, and texted before they arrived. They both wore masks into the house, and were professional throughout. Their work procedures kept things neat: they used a roll of disposable shop towel to place the removed toilet on, and put all their waste in a disposable bag to take out with them. They also used a small wet vac to suck the water out of the toilet tank and bowl, instead of sponging it out, so they didn't spill a drop of water.
All in all, I'm very satisfied, would hire again.
Guys came out, said they had to reroute pipe, but wasn't happy about how intense the job was going to be. Instead of being honest, and just letting me know he wasn't interested in doing the job, he ignored my request for quote on multiple occasions. Ended up using Clark Kent Plumbing (5 * for Clark Kent!)
Ben S.
02/05/2021 12:00:00 SA
This Wednesday evening, my bathtub was draining super slowly, and when I tried to plunge it, I discovered that both of my toilets were backing up as well. First thing Thursday morning, I called A&T, and they were able to fit me in on the schedule for the same day. Dalton and helper arrived with their drain cleaning machine and camera, opened the cleanout near the street, and got right to work. After working persistently, they were able to get the clog in the main line removed, and then they ran the camera down the main line and showed me the state of things -- thankfully, although there were a couple of bellies, there were no breaks, cracks, or roots. While they didn't have the right tools on the truck to clean out the clog in the bathtub trap, I was able to get that fixed separately.
Recommended -- quick service, super nice guys, and great prices!
I've worked with a couple of plumbing companies with very high Yelp ratings in 2020. Guess which one I will call next time I need plumbing service. Yep, it will be A&T, for sure.
The tech from the other five-star plumbing company (that shall go nameless here) quickly told me he'd have the job done in less than ten minutes. He did, indeed, but when I looked over the invoice later, I noticed that he marked down 1.5 hours for labor. Anyway, the next time around I decided to try a different plumber with excellent Yelp reviews. Enter A&T.
Like the previous plumber, A&T was able to solve the issue in under ten minutes. But rather than inflating the labor charge, they charged me *LESS* than their standard base rate for a call!
Now that's the kind of above-and-beyond goodwill and professionalism that is truly worthy of a five-star rating. Kudos to you, A&T!
Outstanding company and crew - fantastic owners running the company with integrity, honesty and reasonable pricing - hard combination to find these days, but you don't need to look any further. Give them a chance, I know you will be glad you did.
Geronimo was great! We wanted our tankless water heaters flushed and he told us how much time it would take. He got the job done efficiently and installed a garbage disposal in our kitchen while flushing the water heaters. He also found a leak in a recycle tank and is sending a quote on that work.
Beena M.
11/11/2021 12:00:00 SA
We had a rusted expansion tank with our water heater. While not an emergency, A&T Service Plumbing was able to come out within hours on the same day. Prompt, friendly, reasonable and efficient service. If there was one recommendation I could make, it would be that I wish they would have removed the water that was in the drip pan before they left. Not a hard task for me, but I would have preferred to not have to do it myself.
Philip O.
09/10/2020 12:00:00 SA
I've used them several times for different projects and they are fantastic!! Incredibly trustworthy and thorough. They really take the time to explain what's going on and all possible options. Justin came out and ran a camera through our lines and made sure we understood the we problem and possible solutions.
Their pricing is extremely fair and they only charge for what they do. They don't try and up-sell things or charge for small simple parts. They even cleaned up after they were done.
They wore masks the whole and respected our space and home. I strongly recommend them for any and all plumbing needs.
Yi L.
12/07/2021 12:00:00 SA
I used a&t for my remodeling at early 2019, including add gas pipe to stove and install new shower pan, and kitchen plumbing etc. It's never easy, we trouble shoot the possible gas leak for a month, tears ! The reason I still want to give this business a 5 stars is it's owner Perrier, who really took care of his customer, even some of his employees are hard to work with. Overall I have confidence with this company and will hire again.
I needed someone to come out within 24 hours to identify a problem and A&T responded quickly and professionally. Chris came out, was able tp identify the issue, and clearly explained what needed to be done. They were kind, professional, and quick. Thanks A&T, we will be calling y'all again.
Wade W.
01/06/2022 12:00:00 SA
I called A&T to re-set a toilet that was leaking around the wax ring and staining the ceiling in the garage below.
Freddy and his assistant Noel showed up within the time window, and texted before they arrived. They both wore masks into the house, and were professional throughout. Their work procedures kept things neat: they used a roll of disposable shop towel to place the removed toilet on, and put all their waste in a disposable bag to take out with them. They also used a small wet vac to suck the water out of the toilet tank and bowl, instead of sponging it out, so they didn't spill a drop of water.
All in all, I'm very satisfied, would hire again.
Guys came out, said they had to reroute pipe, but wasn't happy about how intense the job was going to be. Instead of being honest, and just letting me know he wasn't interested in doing the job, he ignored my request for quote on multiple occasions. Ended up using Clark Kent Plumbing (5 * for Clark Kent!)
Ben S.
02/05/2021 12:00:00 SA
This Wednesday evening, my bathtub was draining super slowly, and when I tried to plunge it, I discovered that both of my toilets were backing up as well. First thing Thursday morning, I called A&T, and they were able to fit me in on the schedule for the same day. Dalton and helper arrived with their drain cleaning machine and camera, opened the cleanout near the street, and got right to work. After working persistently, they were able to get the clog in the main line removed, and then they ran the camera down the main line and showed me the state of things -- thankfully, although there were a couple of bellies, there were no breaks, cracks, or roots. While they didn't have the right tools on the truck to clean out the clog in the bathtub trap, I was able to get that fixed separately.
Recommended -- quick service, super nice guys, and great prices!
I've worked with a couple of plumbing companies with very high Yelp ratings in 2020. Guess which one I will call next time I need plumbing service. Yep, it will be A&T, for sure.
The tech from the other five-star plumbing company (that shall go nameless here) quickly told me he'd have the job done in less than ten minutes. He did, indeed, but when I looked over the invoice later, I noticed that he marked down 1.5 hours for labor. Anyway, the next time around I decided to try a different plumber with excellent Yelp reviews. Enter A&T.
Like the previous plumber, A&T was able to solve the issue in under ten minutes. But rather than inflating the labor charge, they charged me *LESS* than their standard base rate for a call!
Now that's the kind of above-and-beyond goodwill and professionalism that is truly worthy of a five-star rating. Kudos to you, A&T!
Outstanding company and crew - fantastic owners running the company with integrity, honesty and reasonable pricing - hard combination to find these days, but you don't need to look any further. Give them a chance, I know you will be glad you did.
Geronimo was great! We wanted our tankless water heaters flushed and he told us how much time it would take. He got the job done efficiently and installed a garbage disposal in our kitchen while flushing the water heaters. He also found a leak in a recycle tank and is sending a quote on that work.
Beena M.
11/11/2021 12:00:00 SA
We had a rusted expansion tank with our water heater. While not an emergency, A&T Service Plumbing was able to come out within hours on the same day. Prompt, friendly, reasonable and efficient service. If there was one recommendation I could make, it would be that I wish they would have removed the water that was in the drip pan before they left. Not a hard task for me, but I would have preferred to not have to do it myself.
Philip O.
09/10/2020 12:00:00 SA
I've used them several times for different projects and they are fantastic!! Incredibly trustworthy and thorough. They really take the time to explain what's going on and all possible options. Justin came out and ran a camera through our lines and made sure we understood the we problem and possible solutions.
Their pricing is extremely fair and they only charge for what they do. They don't try and up-sell things or charge for small simple parts. They even cleaned up after they were done.
They wore masks the whole and respected our space and home. I strongly recommend them for any and all plumbing needs.
Yi L.
12/07/2021 12:00:00 SA
I used a&t for my remodeling at early 2019, including add gas pipe to stove and install new shower pan, and kitchen plumbing etc. It's never easy, we trouble shoot the possible gas leak for a month, tears ! The reason I still want to give this business a 5 stars is it's owner Perrier, who really took care of his customer, even some of his employees are hard to work with. Overall I have confidence with this company and will hire again.
Autumn M.
11/09/2021 12:00:00 SA
My husband contacted A & T Service Plumbing this morning regarding replacement of our 12 year old garbage disposal. We were told they could come today sometime between noon and 5 pm. Chris called to ask for information on the disposal and if he could come earlier than noon. He arrived shortly after 11 and completed the job before noon. He was friendly, knowledgeable and professional. I highly recommend A & T Service for your home plumbing needs.
I do not write reviews as a rule but these guys are great and deserve credit for their hard work. I have used them over the years for various plumbing issues like a bathroom remodel, a leak that flooded the yard and, more recently, a shower with no to low water flow. They are reliable and affordable. They can find the problem even when you give them the wrong diagnosis!
Carrie B.
06/08/2020 12:00:00 SA
We needed two new toilets installed. Pierre gave me a quote quickly and we were able to schedule service for the next week. The two guys arrived on time and were done with both toilets in less than two hours. They took the old toilets and the huge new toilet boxes away and they swept up the floors in both bathrooms so no mess was left.
Perfection.
If you want an honest and reliable guy, look no further
Mary H.
10/12/2020 12:00:00 SA
John was were very knowledgeable, courteous and quick. He cut through the tile, pipes and changed the valve in our shower. We would definitely use them again.
Pierre and his team were great to work with. We had a super tight timeline to have 75' tunnel dug under the house to replace all the cast iron. This was not a small job by any means. His team worked tirelessly to make it happen at all costs. Not even the Covid-19 pandemic could stop them from delivering as promised...literally! If you're reading this you've found the right plumber...guys like this are hard to find these days.
Theo K.
06/11/2021 12:00:00 SA
Wow! Brent went above and beyond the call of duty in fixing our shower drip and we couldn't be happier with the results. He kept us updated every step of the way and while he said it was a very simple repair, his attention to detail and communication made us feel like super star clients with an important plumbing issue. 15 out of 10 and will only use A & T from now on.
Dana K.
06/12/2021 12:00:00 SA
Chris cleared a pipe that had been blocked for nearly 20 years! In one hour! I cannot express how impressed I am with the service I received from A&T.
Thanks so much for your resourcefulness and your professionalism.
Tara P.
04/05/2021 12:00:00 SA
I appreciate the service they did. The work is great.
However, I was given the estimate and then changed $75 more without any discussion or explanation. I reached out to the company to explain but they did not get back to me at all. They also changed my facets with a different type of facet without my approval or knowledge until the work was completed.
Be aware of the work and the costs while the project is being completed so this does not happen to you.
Fantastic service from A&T plumbing. Also excellent work ethic and attitude from Eric Keuntje both times that he's been out to our house. I highly recommend and will be calling A&T for future needs from now on.
Guys came over and gave a very fair offer to fix our issue. They did a bit extra than we needed without charging. Everything was fixed well and they were super nice. Responsive when I asked to push up the completion time.
J A.
10/11/2021 12:00:00 SA
Our family has a warranty with A&T plumbing, as they installed our septic system. Company has continually delayed service dates (6 times), leaving us stuck with overflowing toilets and an apparent leak in the plumbing that runs underground. A&T came out today, and although most of the team was polite and tried to answer my questions, the lead plumber, Roberto, refused to speak to me, before saying I'm not dealing with her, closing the van's door and driving off while I stood there. I have never experienced this level of poor service with any company.
Grant H.
12/01/2020 12:00:00 SA
John came out for a leaking hot water heater and broken cut off valve. REALLLLYYYYY FAST and friendly service! Pleasure to work with and will absolutely be calling again
Great response time, service, and pricing. We didn't need an emergency intervention but still got scheduled relatively fast, and the work was done for under the estimate price. Will use again!
They came out promptly from the time of my request. A small job that ended up taking a bit longer due to the fact the piece was original or 35 years old and didn't want to be replaced. Ha. It works like a charm now. I am very happy.
Michael F.
03/05/2021 12:00:00 SA
These guys are great. I've only just started using them (PRV replacement a few months ago and pipe check-up following the winter storm), but I've had a great experience so far. They're super responsive, and each time I felt that they were a) extremely knowledgeable and communicated their work to me very well, and b) didn't try to upsell me or make me feel pressured to spend more on stuff than I needed, which is different from some of the other guys I've had out in the past. Definitely going to use them more going forward.
This is a late review but I just wanted to reiterate what everyone here is saying. Pierre and his guys really are the most conscientious and dedicated plumbers, there's just no reason to use anyone else. If they cannot get to you as fast as you need them (what happened when we had an emergency at our place on a weekend once), they will give you the number of people they trust who can. They have fixed a few issues at our Austin homes and have always been prompt and expert. Pierre was also able to help answer some questions I had about an issue I was having with a plumber in Houston! He is generous, and truly dedicated to being the best plumber out there. We are clients for life.
Pierre was awesome. Got to my place faster than expected and identified a leak in my wall quickly. This saved me from excessive water damage to my property. His price was very fair and he works fast saving you more. I will definitely call this plumber first next time.
A&T Service Plumbing never lets me down. I had an ongoing issue with two tankless units that multiple other plumbers have tried to resolve with mixed results. Geronimo came out and immediately diagnosed the issue and provide a solution. Wish I hadn't wasted time with these other plumbers. In the future I will only deal with A&T.
Quyen N.
09/11/2019 12:00:00 SA
Great work from these guys! I had several quotes on the PRVs for my water line (too high pressure resulting in knocking at the water valves to my washing machine), A&T is half what the other guys quoted. They can give me a quote over the phone and doesn't do the we need to come out with a sale guy.
They come out literally two days later, with two guys working on the valve. They didn't mind that I stood there and asked questions. As they almost finished, they did end up encountered some new issues along the way (with roots and fittings) resulting in some leaking. So they just spent more time, undo everything, cut the roots, fix the fitting and working on it until it's done right. With all the unexpected issues like the root and redo needed, they gave me zero fuss.
Water pressure is good now, and no more knocking. I'm impressed.
Absolutely incredible!
Rick and his team were, responsive, reliable, personable, professional, and HONEST!!!
We received quotes and a description of the scope of work from OTHER plumbers and it seemed like they weren't being honest. We needed a gas line moved under a cooktop to allow for a telescopic downdraft to be installed.
Rick came over and spoke to us about the work, explaining it clearly and describing what needed to be done and why. He was communicative and offered a reasonable solution for what we needed resolved.
His team showed up on time, completed the work, and did an absolutely amazing job. They were polite AND cleaned up after themselves!!! No plumber mess left behind.
They walked us through the repairs and answered any questions we had.
While it would be ideal to never ever need a plumber again, we understand how unlikely that is in a home. We are thankful to have the team at A & T Service Plumbing available should we need them again.
We highly recommend using them!!!!
O D.
09/12/2019 12:00:00 SA
Huge props to Gerry and Daniel! I am a woefully lacking homeowner and had no idea how to even explain my issue other than the sprinkler system wasn't working. Gerry took the time to dig a hole and sort through the issue. Not only that but when I told him I had to leave by 11 he came through and finished with 5mins to spare.
Hugely appreciative of A&T, and we would absolutely use them again for any plumbing needs!
Wonderful company who trenched under our house to fix a long lasting pipe issue. Justin and Dalton went above and beyond in ensuring the plumbing integrity of our home.
Jackie V.
03/12/2019 12:00:00 SA
This is really a four and a half star review. We have used A & T plumbing about 3 years ago to fix a water pipe leak UNDER ourdriveway and they did a great job (5 stars).
We had another water leak (in a different part of the driveway and not related to the repair 3 yrs ago). We called them out and I had to deduct something because the first plumber they sent was really bad and in WAY over his head. He actually made things worse. It turns out he had recently started with the company and had moved to Texas and over sold his credentials to the company. It happens, I get it. Sometimes, people aren't what they say they are.
Bad stuff happens all the time, but it's how you address the problems and fix it that is more important.
Don, the supervisor, took over and got it fixed. Despite the rest of the plumbers on jobs and booked out over 1 week, he was able to get a team of people to come over and ultimately fix the issue. Don himself was out here late on a weekend evening when an emergency issue happened (from the first guy) and he took care of it. So, the way Don and A&T plumbing took ownership of the initial mistake and fixed the issue was really commendable.
Hopefully, we will not need them in the future, but if we do, we will be using A&T for our plumbing needs.
Celly P.
06/03/2019 12:00:00 SA
I worked with Luke and Rick at A&T Plumbing twice now and both times it did a great job and gave excellent suggestions that were really helpful to me.
We had them install push button flush toilets which have saved us money on our water bill.
They did not give me a quote for the job after the camera inspection through the drain plumbing line. I texted them to remind them of a bid, and still no response. In my opinion, they want quick money.
Stephanie T.
07/03/2020 12:00:00 SA
Great experience! Colin came to fix a broken toilet and was able to do it in a timely manner and has followed up to make sure I haven't had any other problems. Very friendly and professional. I highly recommend for anyone, but especially for folks who feel helpless when it comes to plumbing and need someone reliable to call.
Update 3: They reached out to explain it was an invoicing issue and refunded the difference. Thank you.
Update 2: @Pierre: we were told that is your standard flat rate for the job. Nothing out of the ordinary for the job that was done.
Update 1: Had them over twice. They do a good job. However, felt that this time around they were a bit pricey - charged 240$ for a one hour faucet replacement job (I was expecting around 165$).
Also I feel we did not do a good job with our quote request - learning for me for next time. Partly because we had a good experience with pricing the first time we thought it will be fair this time around too.
While I will keep them in mind for future jobs I will also make sure to shop around for other options.
Robert R.
12/10/2018 12:00:00 SA
I wish I could speak to the quality of work that A&T Service Plumbing provides, but they are 0 for 2 on showing up with the right equipment - or even showing up.
I called specifically to schedule someone to run a camera down our sewer line for inspection after a few issues with the line. The first time, the technician arrived 90 minutes late (without advanced warning) and did not event have camera equipment. After he rattled off about how they only have one camera, I rattled off about how I specifically requested that someone come out with one. He said we would have to reschedule. For an appointment specifically scheduled to run a camera down the sewer line they sent out a guy without a camera!
When I called to express my frustration, the appointment was rescheduled and I was promised that someone would come with a camera. Well, I will never know if the second serviceman had a camera or not, because s/he never showed up and never called advising about running late. They called to explain there was a scheduling mistake and offered to come out as soon as possible, and I appreciated them owning up to the mistakes made, however, I had to share that with the mistakes thus far I was no longer confident in having them potentially do work. I wasted 2.5 hours on A&T Service Plumbing and have nothing to show for it: no estimate, no proposal, nothing. I hardly doubt they would comp me 2.5 hours of their time having wasted 2.5 hours of my time.
My husband and I made the decision to finally renovate our kitchen because it's outdated and our friends would make comments.
We did our research on so many companies, got quotes, and spoke to them on the phone. None of the companies caught our attention and gave us that warm Customer Service feeling until we came across A&T Service Plumbing. Pierre took his time with us and got to the root of the issue, gave us his advice, and guided us through the process swiftly and affordably. He wrote up a contract and started in a prompt manner. I highly recommend A&T Service Plumbing! This is the first time I've used them and won't be the last.
I own several rental properties and have always found the totally professional and responsive to everything needed. Even when a tankless froze and burst during the big storm they did everything they could to get me a new unit and installed to my tenant could shower and resume some semblance of a normal life with hot water. I have also used them for new construction and they did quite well also.
Kirsten Z.
07/10/2019 12:00:00 SA
Excellent service all around. Our kitchen faucet was leaking for quite some time. We had a few new cartridges sent by the manufacturer but nothing remedied the issue. The A&T team confirmed the base leak meant the faucet needed to be replaced.
Once we received our new faucet we were scheduled quickly. Our plumber Luke was wonderful. Timely, professional and efficient in getting us back up and running. And fair in price.
All in all we couldn't be more pleased.
This will be our plumbing team of choice for all future needs. Thanks again A&T.
Called this morning about a busy pipe due to the winter storm. The owner answered right away and got on a video call to show me how to shut off the water to my house. He stated that he was not having his employees out on the roads currently because they do not have four wheel drive, but that his personal vehicle does and he would be going around the area helping people cut off the water to their houses. Amazing person, would highly recommend this company!
Our water heater had a blowout on a cold Saturday morning. After wasting the whole day playing games with another plumbing company, they left at 8pm with a promise to email us an estimate and return on Sunday to replace the unit. Instead of an estimate they emailed an invoice for $2800. Nope!
Being new in town, we weren't sure where to turn, so we posted a request on Yelp early Sunday morning. Within minutes Pierre responded, saying that his standard price was significantly less and offered to come take a look. Mind you, Pierre's company doesn't advertise weekend service, but he showed up an hour later in shorts and flip-flops. On a Sunday morning. Gotta love it!
He gave the same estimate as he quoted on the phone, made some calls to arrange for a unit and service the next morning, and by noon Monday the job was done. It's not just about the price. It's about the responsiveness, the thoroughness, and the transparency. Pierre is a straight shooter who gets it done. We got a new water heater and a plumber for life.
I have to say..... this is the best company my husband and I have ever had the pleasure of working with.........Pierre has been very fair and prompt ever time we have every called and needed him...........today I called in dire need of help and he was here in ten min. and fixed the problem asap...........we have used is company many times over the years and would never call anyone else but him ....................you want a job done right call him.............
Thank you! Thank you! I can't say enough good things about A&T Service Plumbing and Pierre! It had been raining for more than a week, my father was visiting and So I was preoccupied with that and the same day my father flew home, my mother in law passed away. My husband, had to fly out of town leaving me and my kids home alone.
I thought I heard water running in the walls of our downstairs bathroom, but my friend said it was probably just my son upstairs in the bathroom. The next day, we had a notice on our door that we were losing 105 gallons of water per minute!!
Thank GOD my husband showed me how to turn off the main water line to the house. My friend checked all around the house to see if water was flooding up but he didn't see any with the long grass from the rain.
I called 3 plumbers (it's a holiday weekend coming up) no one could come, they are all back logged. We had one who could try to make it Tuesday! Luckily, I was able to leave a message at A&T and then talk to Pierre, at their emergency line. He is also very busy but he was shocked we were losing that much water and made time to come out right away, just to make sure it was all safe.
He was there in 15 minutes. He checked the water, all around the house and diagnosed the issue within minutes! It was pretty bad, that we lost so much water for who knows how long, but he got it fixed and was on his way! I can't even imagine what would have happened if this had continued on and on while my husband was out of town. I am so grateful and will always call A&T from now on for any plumbing issues. A++++
Justin Raimer is seriously a god send ! I live 4 hours away from my property in Austin and got a call from
My tenant at 7pm that a pipe burst in the wall at my condo ! I didn't know what to do or who to turn to ! I didn't even know how to tell the tenants to turn off the water gushing in the walls of my unit . I've previously used A&T Plumbing for a leak in a different bathroom and he saved my property and he saved me money ! He was amazing then and now there are no words for his class act. I was able in my panic to find his number. Ten minutes later he called me back !! He was able to get the girls to shut the water off and instructed them on what else they could do tonight. Tomorrow my plumber ( and yes he is my permanent plumber - wouldn't use anyone else !) will be out at my condo and repair the damage done . I will trust that whatever damage that is done will be fixed and I will be able to sleep tonight . Thank god that people like Justin are still present in this world as it restores my faith in good , decent , kind and compassionate human beings . Not to mention how competent and good he is . This company should count their blessings. I have a medical practice and good people like Justin are rare and hard to find !
Teju D.
08/08/2021 12:00:00 SA
Excellent. Came on time, very courteous and polite, answered all questions, got the job done. Reasonable price. What more can one ask for?
Angee N.
06/04/2020 12:00:00 SA
I reached out to Pierre because I work at a local manufacturing company and were searching for partners to help with plumbing installs. Pierre was the most professional one to show up with an amazing attitude and ability to get the job done. He has become my go - to plumber for my own home needs and would highly recommend him and his team to anyone searching for fast, reliable, and expert plumbing services.
We called Pierre to come out on an emergency call for a broken pipe and he came out capped the pipe so we can have running water again temporarily until we can get him to come back out to fix the pipe. His crew Eric and partner came out and were super friendly and fixed the pipe quickly! Thank you so much Pierre and your guys for the awesome job and outstanding customer service you provide! We are so grateful for y'all!
Olivia R.
08/06/2018 12:00:00 SA
Before buying our house we had a hydrostatic test done, which determined the outgoing cast iron pipes were very, very leaky. The foundation is slab, so fixing this would require tunelling under the entire width of our house (over 60 feet).
We got about 5 estimates for the job and A&T was the lowest. Rick spoke with me extensively about ways that we could mitigate cost. His crew came out and got to work immediately--the entire job, start to finish, was done in 2 weeks. They were respectful, clean, considerate, and honest. I nearly cried handing over the first part of the check (it's a lot of $), but knew we went with the right people and did the right thing by the end of it.
We've since hired Rick and his crew for other (unrelated) odds and ends and their prices are always reasonable, information accurate, and their work impeccable. Couldn't recommend them more highly!
Got a Water Pressure Reducer replaced by A&T in October 2020. Over messages the owner told me that the estimated rate would be $425 or more depending from the depth and the accessibility from the pipe, so before they came, I completely cleared up the pipe for them that they could just focus on the soldering not the digging. The technician showed up the day of the apointement at 4pm and confirmed the job could be completed now and no further digging would be required. I am not a plumber but the job looks really clean and the pressure out from our faucet is now correct (approx 45psi vs 90 before). Only disappointment is that he tried to bill me more but I just showed the message from the owner and he applied the $425 rate, probably just a misunderstanding. I would call A&T Service for my plumbing repair, just would get the rate confirmed before they come ;)
Mike M.
03/10/2020 12:00:00 SA
I've been working with Pierre and Don on a reconciliation and they have been very responsive. In retrospect, a lot went wrong here and it is unfortunate for all parties. Regardless of what A&T's obligation is legally, they are working with me to get my plumbing issue resolved and seeing to it that other customers will not incur a situation like this. I can tell they care very strongly for their customers and their brand.
Great company with integrity! We had a leak in the bathroom that seemed like it was inside the wall (paint peeled & there was a wet area in sheetrock). We called around & most plumbers told us we'd have to cut into the wall/sheet rock to find the leak. This was the only place that said they had a thermal camera & sonic device that could identify the leak without cutting into the wall. I started to mentally prepare for the huge cost to get this fixed.
When the plumber came out, he identified where the leak was coming from, and thankfully was not inside the wall. He then told my husband where the leak was and how to fix it since it was a very simple sealing job. We had no idea how simple this was. They could have taken advantage of that & charged us an arm and a leg to do this work, or a huge amount for using their thermal camera or sonic device (which they didn't need after all). However, it was clear that these guys are focused on fixing what needs to be fixed, taking care of the customer, educating us, and doing that with integrity. We will definitely use them again any time we need plumbing services.
John M.
09/02/2020 12:00:00 SA
I am so glad I chose these guys. They were prompt, polite, professional and more than willing to explain everything. I didn't have to make an appointment with them to get a quote. Oh and by the way very affordable.
Great kudos go out to Justin & Dalton for the outstanding job! They even left the area cleaner than it was when they left.
Thanks again
Very responsive and transparent to my request. Pierre was able to assist me with a pricing question, and he was very cordial. I know where I will be taking my business in the future!
Jameson J.
04/10/2020 12:00:00 SA
I have a home warranty in effect but as is sometimes the case, the repairman they sent out gave me the run around; I called with some questions just to get some expert advice and Brady referred me to Don, who was very knowledgeable and helpful. I got the info I needed without the sales pitch.
I highly recommend A&T service plumbing. To make a long story short, I hired a plumbing company (well known in Austin) 2 weeks ago for some minor repairs around the house. Upon completion of repairs my outdoor water Faucets began making an incredibly loud sound. I called the company back so they could fix the problem they created. The solution they recommend was installing a PRV for $775. I knew a PRV was not needed as the City told me my water pressure was fine.
Feeling frustrated I called A&T plumbing and Pierre came to check out my outdoor faucets the following day. Within 5 minutes Pierre corrected the problem and even showed me how to replace the faucet.
So, if you are looking for an honest, reliable and professional company I highly recommend A&T Service Plumbing.
Today I needed a new faucet replacement with sprayer and soap despenser. I was given great service once again. They were running behind and was nice enough to call me to inform me. A&T had to shut off the main line and I showed where it was located. Very gifted plumbers and was glad they arrived since my faucet broke a valve sprayer also no longer worked.The Faucet Direct company sent me an entire new faucet set. They are very reasonable on prices you may consider calling these nice kind guys for your service needs. I trust them completely. One of the plumbers was a Journeyman and is taking his test to go to the next level. Very impressed how these guys get fantastic reviews. I feel can trust and depend on these personable guys to come and work on any plumbing problem. They took a reasonable amount of time to install my new faucet and looks amazing. One pro is the spray would get caught on a valve under the sink by pulling it up and they fixed that problem as well. Very professional honest and beat prices anywhere. If you don't call you will wish you had these plumbers are always there for you when you need them. You have to understand I called several plumbers and they range in price from 90 to 800 to install a faucet. The cheapest was 90 but there was a catch and sounded to good to be true and it was! But overall the charge was so reasonable I will call again. Happy Yelping!
This is my first yelp review. I've used a lot of plumbers, but Pierre and his team are the best I've ever had the pleasure to work with. Just as we were sitting down to pie on Thanksgiving (in the evening) are hot water tank expansion tank sprung a leak, shorting out our wifi. It's a good thing the teens and young adults noticed the lack of wifi immediately (despite it being a family Thanksgiving dinner) or we would have had a flood on our hands. Pierre answered the phone and came over, on Thanksgiving! The issue was fixed within one hour of placing the call to A&T Plumbing. We were so incredibly grateful!
Then, a couple of days later (I couldn't make this stuff up) our grinder pump stopped working resulting in sewage backing up into our house. Again, Pierre was extremely responsive despite it being after hours. Our issue was fixed the next morning. Pierre and his team are extremely responsive, incredibly competent and very reasonably priced. I will be calling them for all of our plumbing needs and would wholeheartedly recommend them to anyone.
I appreciate the response from the business owner, but this has been consistent prior to the current situation. You can't blame coronavirus for this, as the issue predated it.
If you are okay with a plumber that may or may not show up and repeatedly cancels last minute, they do a fine job and their prices are competitive. I've used them a number of times over the last 6 months, and the only consistency is that they will either call and cancel 1 hour before they're scheduled to show up, or they will just not show up at all.
We had one of their plumbers come out with one of the worst attitudes we have encountered working with tons of contractors and service providers over the past 20 years. I think it all depends on which plumber you get. We ended up going with Zack Snyder Plumbing - best decision we made.
Christina B.
03/01/2018 12:00:00 SA
I could not be happier with the service I received from A&T! I requested a quote via Yelp to have my faulty water heater checked out, and within 30 minutes I had an appointment set up for the following morning. However I received a call from John not 2 hours later who told me they were in the area and could actually come out within the next 20 minutes!
After a quick visit they had diagnosed the problems and given me an estimate. By 9:30 the next morning, my water had a new TMP valve and a shiny new gas valve and was up and running! They even stayed to ensure that everything was running perfectly before leaving.
The best part? The entire job came in $60 below the quoted price, and the turnaround time was under 18 hours from the initial request for quote, to a completed job! I highly recommend this company for any plumbing needs!
Ming J.
11/10/2021 12:00:00 SA
my tp value was broken, they came in replaced it, fast and solid! great service!!
What a pleasant surprise. I had what I thought was a leak in a rental property in Round Rock and and had called a couple of companies and got estimates as high as $500 just to show up. I got a good feeling when I called AT (the girl who answered the phone just sounded kind of unlikely to gouge me). The technician went out to the house then called to say it appear to be a stain, not a leak. When I asked if he wanted a credit card or would invoice me, he informed me there was no charge!! NO GHARGE!! I didn't think it was possible that there were still businesses who really just treated their customers fairly. This will now be the go to company for me for not only the rental property, but anything I need here in Austin.
I've worked with A&T multiple times and continue to be impressed. Refreshing to have someone shoot you straight. If you're in a yelp review wormhole and don't know who to go with, you can stop now. Just call these guys.
I recently had Justin from A&T come out to clear a clog drain caused by my a/c condensate line that was draining into a bathroom sink line. Not only was he very professional and friendly, he spent some extra time talking about maintenance and prevention steps I could take. He even offered to come back out if I had any issues implementing his suggestions going forward. On top of that, he charged me a bit less than their quoted rate because they were able to get it fixed pretty quickly. I would highly recommend and will be using them in the future.
R C.
02/09/2021 12:00:00 SA
Highly recommend A&T plumbing. I got a new service tech from the company, named Jason and I wanted to make sure his management knows they've made a great hire. He was highly skilled, professional, also just really down to earth. He clearly had a ton of experience in the field. I had a an urgent fix due to an old toilet flange and piping that was destroyed. I initially thought this could be a huge expense. Luckily found out he could save the flange and vent pipe without having to break ground. Gave a competitive price and I didn't think twice to haggle. He earned the business and I'm a sales guy. :)
The kid that was sent out had no idea what he was doing. I hired A&T to clean out my tankless water heater. The guy came out and immediately broke both faucets. I use both of these regularly to water my garden and the hot water side I use to wash my hands when the other side is in use. The service person tried to say that they were old and stiff. I am a small person and use them everyday. They turned perfectly with ease. I had to argue with him to get him to repair the damage he caused. I argued with him at length and he finally called his boss who authorized the repair. When he was about to leave, I looked at the repair and he didn't replace the brass faucet connectors with the same threaded brass material. He used cheap plastic irrigation connectors that wouldn't have lasted long at all. I then had to argue with him about replacing what I had. It was a nightmare. Thanks for the boss on the phone it was eventually repaired correctly. The photo is the first repair made when they broke my faucets. It has now been replaced with the original brass faucets.
The City of Austin came to my door about 8:30 this morning to let me know that they had turned my water off because it was leaking 4 gallons per minute into the street, yikes! Clearly this is an emergency & I immediately got on Yelp and found good reviews for A&T Plumbing, and bonus, they say they have a 10 minute response time!
After THREE hours, I got a call to say that they had no availability until Monday, seven days away; not really helpful in an emergency....
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