Peter V.

05/04/2023 12:00:00 SA

Did some last minute searching and called around and found Stan's. They gave an estimated arrival time between 9 and 10 pm. Luis has been awesome fixing our AC issue we been getting for at least a week or so, but recently started noticing that the cooling was not working on neither the upstair or downstair.

He arrived promptly on-call and immediately knew what was wrong after I had explained to him about the humming noise that was going on like the HVAC system was attempting to turn on.

Because our AC unit uses a larger capacitor for our 2,500 sq ft house, he had to use two small capacitors in place of the old unit. After half an hour, and waited about 10 minutes for the whole house to cool down, AC was back.

Anita J.

4/21/2023

April 20 and 21, 2023. If I could give twenty excellent stars to Luis Nuñez, I would. He has tirelessly worked and discussed this ac problem with his field manager at Stan's and virtual tech support for this brand, model, and serial number ac. It was installed in 2018 by a different company ie not by Stan's. Luis knows this system and arrived to work on it again today although not scheduled for south Austin. Identified the issue. I highly recommend Stan's ... always stands by its work and will work until issued identified and resolved. I think Luis Nuñez deserves absolutely high commendation for his expertise, tireless work, professionalism and super interpersonal skills and customer education.

April 20, 2023. Five stars excellent to Kevin Borseth who evaluated this HVAC system because I had expressed interest in a brand new HVAC system from Stan's since my current 2018 HVAC system bought and installed from a different company continues yo have failing warrantied machinery that should not be failing. He did hard work and will continue to research at his office Re failures with this particular brand, serial number. He gave me an honest opinion and did not try in the least to sell me a new part or new system. I recommend Stan's again for the honesty, hard work, and expertise of employees at Stan's Re HVAC systems ... the only department I've needed to use. I recommend Kevin Borseth as well if thinking about a new HVAC system from Stan's. Thank you Stan's!!
Stan's stands by its work .... Absolutely every time! Have used this business for at least two years

G B.

3/15/2023

Called Stan's because my property had an issue with the tankless hot water heater. Spoke with a representative on the phone before and after the visit stating their policy is that they charge a 39 dollar service fee along with a 7 dollar fuel surcharge. Once a technician identifies an issue they are then supposed to quote you for any additional diagnostic work or repairs.

Had this happened the review would be 5 stars. I was charged almost $200 dollars with no warning of any diagnostic procedures being performed before hand or quoted as stated by their representative. The worst part about these diagnostic procedures that were $200 was that it was nothing more than checking that there was indeed water, electricity, and gas going to the unit. Which I or my child could have done for free.

Was then provided a quote for an outrageously overpriced and uncompetitive quote compared to other local Austin companies. I tried to call to resolve the fraudulent charge and services provided without authorization but have yet to receive a response. Ill update or remove this as resolved. I know accidents happen but charging someone 200 dollars for work that was not only needed but not asked for or agreed to is fraudulent by definition. If this is how this company operates consistently I would avoid any business with them.

elizabeth h.

05/11/2023 12:00:00 SA

Wow such great service. The technician James had to order a part to fix my faucet. He kept me in the loop and accommodated my schedule. Came back out and everything was fixed quickly. I can't recommend highly enough.

David C.

05/09/2023 12:00:00 SA

Great experience start to finish. Clear communication in the quoting phase. Understandable option. Fast response.

Installation crew was timely and efficient and answered all our questions and concerns.

Great, long-standing Austin company.

Mike H.

5/16/2023

Stan's tech, Ira Seacrest, was at our house today to find and repair a water leak. He was on time, efficient and courteous. He found the problem and made the repair. GOOD JOB

Tom J.

04/07/2023 12:00:00 SA

BEWARE! STAN'S IS A COMPLETE RIPOFF! SHADY COMPANY!

I wanted to try and get ahead of the rising electric bills and saw Stan's Whole House Approach and thought I would give it a try. They sent Jordan Kharazi to my house and this guy has zero customer service. What a complete jerk. He was very pushy and told me it included insullation, air duct sealing, sealing vents and sealing the windows. I decided to do it, but later found out they do not seal the windows. It was $1422 for the house and duct seal, $607 to replace the intake pletum, and $1228 to bring the attic insulation up to R38. I almost didn't do it, but this super nice guy named Shannon stepped in and was able to answer a lot of my questions. After a lof of back and forth and effort on ym part we finally got everything completed, except for the final walkthrough they kept telling me about. I inquired about it a few times, but no one ever came back out so I gave up.

It is tax time and I saw I could make a deduction for energy savings. I needed Stan's to give me a break out between what they charge for materials vs. labor. Stan's refused to give me the break out. Mr. Jerk Jordan Kharazi reahed out to tell me this and said he didn't know what else to tell me or who else to talk to. I contacted Shannon and he contacted their accounting team and they said the same thing. I took a look at some of the material costs and it does look like I got completely ripped off. I haven't seen any reduction in my electric bill either. What a waste of money! Avoid doing business with Stan's!

Larry E.

12/22/2022

Another 5 star season of care! Years ago we had Stan's replace both entire HVAC systems in the house and have had years of the twice yearly inspection and adjustment for the seasons. The older system (of course) was long out of parts warranty when just after the heat wave that hit Austin, the AC coil was not performing as well. I set up a service call and had a load test run. Low on Freon after years and years. We did not want to replace the whole system, nor were we pressured to do so. They came back 2 times, doing a leak test with dye and yep, there it was. The same part number was still available and the crew replacing the coil did an outstanding job! Stan's then came by and did a QC check and did a load and freon level check. All good. Fast forward to today, with the cold front due to start hitting that night, the heater shut off on the same old unit. Emergency call and they had Andrew, one of our favorites, scheduled to come in a few hours. He was early! Now Andrew is fantastic at diagnostics in our opinion. The problem was the old original thermostat had stopped communicating. He troubleshooted, did diagnostics and installed a new age thermostat. He worked his heart out to make sure all was correct. Snaps also to Ms. Monica, who kept track of timing and assisted in an earlier arrival. Very happy!

Angela H.

03/01/2023 12:00:00 SA

We were taken advantage of financially & lied to every step of the way.

We had Stan's come out for a service call, specifically a maintenance check on our HVAC system on our rental property. The technician called & advised after 15 minutes of being there, that he identified the problem. He advised the coils were leaking and he would need to refill the refrigerant. He also advised a Service Manager would
Need to come out as well to inspect the leaking coils. We were sent an invoice for over $3,000 & were told the service call & refrigerant were going to be around $900 for todays visit. We didn't trust that they were being truthful based off of the aggressive comments & conversations we had with the tech and service manager while servicing the property.

We had a reputable company come out the following day who found that the refrigerant caps were left off, & the refrigerant was also low. We advised that had to be impossible because Stan's was just at our home the day before where we paid $900 to have the refrigerant filled up. The technician explained to us what he was seeing & also confirmed the coils were NOT leaking and the previous technician would've had to do extensive work to the unit in the attic to tell if the coils were actually leaking.

I called Stan's advising my concerns and their response was, send us the invoice from the other company then. When we advised we didn't feel comfortable sending them the invoice right away and wanted them to explain what work they actually did, they refused to do anything without having the other companies invoice. Mickey, who is supposed to be a manager'was rude, combative, and not helpful at all. I'm not sure what his role was supposed to be in helping us but he did absolutely nothing and didn't care at all when voicing our concerns about our home.

It's extremely frustrating and disappointing that a company and staff can treat people this way and we will be filing a complaint with the BBB.

We were taken advantage of and lied to every step of the way.

Mike M.

11/21/2022

Having retired from remodeling a while ago, I don't have my go-to guys anymore. Stan's advertised and I've (of course) heard about them for years. I needed to get my entire 18 year old AC system replaced and I wanted the ducts re-sized and replaced. They sent Will out to give an estimate almost as quickly as if I needed emergency service. He is extremely knowledgeable and listened to what I wanted (I was being picky). Between Will, Shannon and the installers, I could not have gotten better service.
Wow, the HVAC tech has come a long way in almost twenty years. The multistage AC unit cools my house with no drafts and no noise. I opted for the most expensive of the three options I was given, so I can't really speak to pricing, but I know I am very happy regardless and am looking forward to years of well conditioned air.
Thanks Stan's!

Faiza J.

9/20/2022

So incredibly disappointed. I paid $100 for a diagnostic to be told that I need to get my whole ac unit replaced. I was told my free-on was basically empty and that it would cost me $2,000 to refill it. They recommended that I instead replace the whole unit.... I trusted that they were truthful when mentioning my free-on was low and almost moved forward with replacing the entire unit for $10,000...

Luckily, my friend sent me the contact information for another repair man. I called them up and they came by and checked my free-on levels. They said my free-on levels were normal and laughed when I told them I was previously told my free-on was empty. He proceeded to show me the free-on meter and I could see that it was in fact not empty....

They said my motor needed to be replaced and that I could still get a few more years from my unit. It cost me $400 to change the motor....

And yes, after getting the motor replaced, my ac has been working perfectly FINE. It's going strong and clearly has no issues with the free-on.

I wouldn't trust this place. They are very salesy and will immediately tell you that you need a new ac unit when there could be another solution. Apparently they will also just blatantly lie about your free-on levels and god knows what else. I'm just annoyed I paid a $100 diagnostic fee to get lied too. Thankfully, I didn't spend thousands of dollars on a new unit and only had to spend a few hundred. It's frustrating that my ac issue could have been fixed faster if they didn't lie. This weather without ac is brutal...

Paul O.

04/07/2023 12:00:00 SA

Third time I've used them since the Christmas freeze. The 2nd time was when a toilet backed up, and the clog was deeper than my toilet snake could reach. I went ahead and had them upgrade with a new toilet, since the old one was not water efficient. This latest time was when I discovered my kitchen faucet was leaking, so replaced that as well. All of their techs showed up on time and were courteous and professional. The one thing I would say is if you are upgrading toilets or faucets that you purchase them yourself from Home Depot or Lowe's. The price they quoted for the same toilet was 3x that of Home Depot.

Joe D.

1/26/2023

The night of 12/22-12/23 my heating failed. The outside temp dropped to 15 degrees. I've been with Stan's for years. Around 2am I called every hour and got the answering service saying they'll pass my message along & I'll get a callback. By 6am, i realized they're not going to call back. I starting calling & leaving online messages with 3 other companies around 6am. By 8:30 they all returned my calls. By 9am I had a service guy out here. As he was finishing up my repairs I received a call from Stan's around 12:30 pm. They said , we got a message you're having a problem. NOT ANYMORE. It's fixed no thanks to you.
I understand we were going into Christmas weekend & it was cold so they probably received a lot of repair calls. Yet, 3 other places were kind enough to give me a call back.
I sent the CEO a letter almost 2 weeks back & not a word from them. Well, screw them if I'm not important enough to have common courtesy.

Scott R.

3/16/2023

One of their plumbers came to our house about two weeks ago due to a clog in the line out of our washer. He tried snaking it a few times and then said we'd either have to do a more expensive snaking, or have the entire outtake under the house replaced. We tried the snaking, which also didn't work, which he said meant there was a break in the line. So we were out $600 for nothing. He said we would get a call from his boss the next day, which never happened. Tried calling, but no one called back.

The next week we used a plumber from another company, who snaked our entire line, and for about 1/3 the cost. Have tried calling them three times (including the number the customer service manager left in comments below), but it seems Stan's doesn't return calls.

So to recap:
1) We were overcharged for work they couldn't do, that someone else could,
2) given an incorrect diagnosis of the problem and
3) despite multiple tries to contact them, are not able to reach them about the problem.

I had been using Stan's for years, since when they were Strand Brothers, but am beginning to wonder what has happened to them.

Update: talked to Brian, the manager. Looks like the lack of contact was due to him being out of the office for a couple weeks. He was very polite and understanding about the situation, and refunded me for the work, so am updating this review.

M R.

04/06/2023 12:00:00 SA

After using this company for our home and several rental homes for over 10 years for annual maintenance, when our AC stopped cooling they sent a technician that charged us $89 just to tell us that the freon was leaking out. He never went upstairs in the attic to check the AC system to see what was going on there, he just checked the outside unit. He quoted a $700 charge to come back to locate the leak, which included another $89 service charge, $270 to use some special equipment to locate the leak, and the labor to check it. This would have been aside from any parts or labor to fix it, and none of that $700 would be applied to the repair and labor to fix it. We had used Stan's to install the AC and heating unit just 4 years ago. A second company charged us a $49 service charge to come out and check, went up and checked the system in the attic and located the leak right away and stated exactly what part was needed That part is still under warranty. We won't be using Stan's to replace it. In fact we won't be using Stan's for anything at all again.

Gina H.

6/20/2022

There's businesses that change this is one of the businesses that changed for the worst do not call these people for any reason. When I called in I was waiting for I was waiting for a technician at 11 PM never showed up I called several times finally they had somebody come out the following morning after almost having a heart attack from all of the heat that we've been having high heat in Texas, I felt this was very wrong of them to lie to me and say they were on the way which they were not' don't bother to call after hours they're not going to help you, they dont care. As I was the fool waiting around for these people to show they showed no remorse that my part was under warranty and they still charged me $300 to install a battery that took no time how long it took this guy to put it in there 10 minutes no joke he left without checking to see if it was gonna cool down he ran off too make matters worse he quoted me how must to fix the problem which was 95.00 I ok'ed the repair when finished he said its 295.00 and it's under warranty, guess what it didn't do anything it would still do in the same thing that's what I say poor service, poor quality, horrible customer service...... not knowing what they're doing run don't have anything to do with these people I will never call them backup again.i rather find a good air conditioning company that is honest good guys instead of guys that lie dishonesty. I make take this to better business bureau!

LaVonne S.

06/09/2022 12:00:00 SA

Had a technician come out this past Sunday because our AC went out. He poked around for a bit outside went up in the attic to look at the coil. He told us we needed a new coil or a new system. That it didn't pay to put Freon in cause it's just running straight out. Recommended a professional sales guy to come out and give us a quote and that they would get back to me the next day. I called the next day and have the sales guy comes out, he also pokes around and goes up in the attic. Then tells us that a new system for our upstairs unit would be 9K as he recommended replacement of everything. Called another company to come out and that tech was here about 30 minutes and found the actual problem. We had a new roof installed and someone nailed thru the pvc pipe. He soldered the hole and fixed the issue. With new Freon cost me $800 for the fix. He also said our coil was under warranty because it was from 2018, that if we had replaced the coil or system it wouldn't have fixed the issue at all because they weren't going to replace the pipes. Stan's seems to be only out for unnecessary sales versus figuring out the issue.

Michelle with the dude picture, it's in my husbands name Randy Ortiz. Your technician Landon Allgood emailed me the quote and there's two job numbers on it.

Helen H.

7/26/2022

Stan's was recommended to me by several people as being professional and honest, so I called them when my AC stopped working, and scheduled an appt for the next day. The tech, Jesse, showed up on time and quickly found the problem. Evidently large ants had crawled inside and clogged everything up, so the contacts couldn't make contact with the coil. That almost sounded like a joke, but no, he showed me the piece he removed, all clogged with large dead ants. Anyway, he was extremely nice, professional, and able to quickly fix my AC. I highly recommend Stan's.

Vivian M.

03/05/2023 12:00:00 SA

It is with frustration & utter disappointment that I type this. The original technician, Kenya, that responded to my emergency call due to a water heater issue was great. She gave great service and knowledge of needed next steps & future preventative steps/services needed. We set up for a new install to occur today(next day). I purchased a maintenance plan and even an upgraded system. She had me feeling like I made the right choice.
Today all unraveled, I experienced the epitome of horrible customer service. 4 calls later still no technician or any type of communication about when to expect one since my window of service was 2 hours ago. The call center Crystal told me she had no way of getting in touch w/management or technicians when asked for a status check. With each question I asked, her response was I just answer phones, I can make a note in the system she even suggested I email an after hours email to see if someone would respond. She was not concerned about my loss of time & now money. The other 2 call center reps offered apologies, gave different answers & assured a technician or manager would call me with an update. Still nothing. Beyond disappointed.

Leonora B.

1/18/2023

I am a Gold Service member for many years. My problem is that I have called 4 times to resolve a billing issue and all I get is transfer to voicemail. I leave my name, number and issue to be resolved and no one calls me back. I just called and asked to speak to a manager and was directed to voicemail. With my Gold Service membership, I expect a call back within 24 hours. I checked out the website and there is no where to send an email for customer service.
By the way, the issue I want to discuss will impact Stan's billing method.

Tom E.

2/28/2023

We've had multiple issues with plumbing work done by Stan's, including improper installation that didn't pass a city inspection. Their prices are higher than others as well. I wouldn't use them for your plumbing needs.

Jessica R.

12/05/2022 12:00:00 SA

Responsive in getting appointment scheduled. Plumber showed up on time as scheduled. Quick fix of clearing clogged toilet. Thought price was a little high for a simple fix. Even though I waited until Monday to avoid weekend rates.

Kelly W.

4/27/2023

AC compressor started vibrating during cold February ice storm night, so I called Stan's to come and check it out. The unit was level and has always been regularly maintained. Stan's person came out next day, when it was warm and did not see the vibration. I asked him, aren't you even going to turn a screw to see if something is loose, the fan, the motor, the housing on top of the compressor? He never touched the unit, he said NO, just take a picture if it happens again, and that will be $100, thank you! I have used Stan's for years. NO more. NOT only that one, I had Stan's come out for routine fall HVAC check in 2021. The service tech took some items off the compressor, checked it out, got ready to leave and the compressor started making big rattling noises. He asked me, was it making this noise before? I said, No, not until YOU got here for a routine, nothing wrong with it check. He then tightened up some things he had been working on and it stopped making the rattling noise. Wow.

Ryan W.

10/13/2022

10/13/2022 I am experiencing what is usually the result of a bad run capacitor (replaced 7/7/2022) which is a no start on the fan on the condensing unit outside.

I replaced the run cap as preventative maintenance to avoid this very problem. Perhaps I just got a dud for a capacitor..

Akshay T.

8/16/2022

It is frustrating that they charge $$ only to come and see the issue. You have to pay for the visit and then pay for the follow up appointment , when they actually fix the issue. I won't hire them again nor recommend them to anybody else.

Dave S.

09/01/2022 12:00:00 SA

Tech came out on 8/25. He said he would return on 8/30 with parts for repair. No call, no show. I called office and was told they would schedule him for 8/31 and call me to verify he had parts. No call, no show. I called on 9/1 and I was put on hold while phone desk was to check on status but they never came back. Call went to voicemail and I canceled the service call.
Quality of their service techs is not reliable. Communication is poor.

Rebecca S.

08/05/2022 12:00:00 SA

This is a terrible company! They have poor customer service and they charged me $775 for job they didn't do. I called for a refund so that I could fix the AC and now we are at a week after and still no refund! I called and asked for the manager and was told to wait or they could give me a call back. This was Monday and now it's Friday and no call back. I called today which is Friday because they said the refund would be in my account today and nothing. I called again and asked for a manager and they said they would call me back and I said no, I would wait for a manager to answer the call but was then sent to a voicemail. Now they say refund won't be in my account till Monday or Tuesday. I had to stay with my sister so that we wouldn't have to be in the heat and had to ask a family member for a loan to be able to get someone to fix the AC. Don't call this company!

Road K.

11/15/2022

While searching for a different service, I had Stan's come out to do an AC seasonal check to see if they would work out. All went well at the time. About two weeks later the AC unit was running constantly and was not cooling. I called Stan's and they came out to assess the problem. Turned out out it was a simple capacitor that had gone bad and it took him about 10 minutes time for the assessment and replacement of the capacitor.
They waived the service fee because they had just been out here; however, the charge for the capacitor and its installation was $295 + fuel surcharge. I searched for the capacitor online and found the same one on Amazon at a cost of $32.50! I called Stan's and inquired about the cost of a capacitor replacement and was told it was indeed $295 which includes labor. Thus, that 10 minutes of assessment and replacement was $261.50; that is an hourly rate over $1500. Excuse me for not changing my service to Stan's.

A C.

08/08/2022 12:00:00 SA

Called for a weekend repair of main water line to home.... Scheduled for first thing Sunday Morning ... showed at at 5 pm only to tell me it was too late .... Would send two person crew first thing Monday morning... called to check in at 10:30 to find out not scheduled but could come the following day.... Thank you Kenya Simms for nothing! .
Just use someone else!!! Called another company and they responded within the hour . These folks are full of it!

myles f.

01/07/2022 12:00:00 SA

I remain very satisfied with STAN's who designed and installed a very good Carrier HVAC system nearly two years ago. I schedule my semi-annual maintenance months ahead and the technicians are very thorough. Got to change those filters to get the most of the system! This week, a register needed some tweaking and they took care of it quickly and to my total satisfaction. Jagger and Tyler were the techs.

Amanda B.

8/15/2022

Stan's is amazing! They have saved my butt on more than one occasion. I'm a realtor and have recommended them to clients as well.

Hammond H.

08/11/2021 12:00:00 SA

Like all service related businesses, you are at the mercy of the representative that is sent to your house.
Stan's is no different. We recently had a great experience with Jesse Crawford. He went through the entire system and told our airflow was our problem. We were actually using too restrictive of an air filter. It caused the AC to work too hard.
Note: there is a trade-off with air filter restriction. The trade-off is, your humidity is lower in the house with a restrictive filter, without a restrictive filter, humidity will remain high. There is a fine line with getting the right air filtration and humidity in any home. That is but one bain of an AC Technicians existence.
Stan's is the quickest service calls we have ever had. The are consistently fast to a service call.
I highly recommend Stan's if you get Jesse Crawford as your AC technician.

Sara R.

2/16/2022

Angel responded to my online Yelp request very quickly and we were able to arrange everything through messaging and quickly too! He went above and beyond by informing me that my AC problem was under warranty. I didn't even know and would have paid.

Efrain was the technician. He was here on time and was able to come the next day. He was professional and courteous and solved our problem quickly.

If I have any other problems like this I will surely be messaging them again! I would absolutely recommend them to a friend as well. It's so refreshing to receive such good, quick, and reliable service from good people that are just trying to help. Thank you Angel and Efrain!

Kyu-Woong L.

10/08/2022 12:00:00 SA

We called Stan to come in for emergency plumbing due to our softener explored. When Javier arrived, we told him what the issue was. So, he did not have to go thru his diagnosis. Instead we asked how he can help fixed it, Javier came across condescending after I asked several questions. Instead of offering options, and possible solutions, he went to speak to my husband and told him that I did not understand him. That really pissed me off! Maybe I don't have a degree in plumbing engineering, I certainly have a degree that is higher than him!

Stan needs to have better customer services and start educating their technicians, or Stan will lose their customer base. It's not even the money we paid. We paid $300 for 30min of his time. It's his attitude toward women. He thinks that we, as women, have no knowledge when it comes to plumbing! We had other Stan AC service before, and I have never run into people like him. I have no issue putting this feedback onto yelp and google.

Chad H.

12/31/2021

Stan's contacted me after my first review with apologies and a determination to correct the issue. Unfortunately we were already out of town and had to leave the house with no heat or AC for another 5 days. They did book an appointment immediately after our return on New Year's Eve and I was very grateful for that.

We aren't sure as to what the original issue actually was. A thermostat was replaced, which I'm guessing was the cause, and the first technician was correct in his diagnosis. When I installed it I think I may have configured it incorrectly, thinking we had a heat pump. The second guy should have figured this out quickly and billed me for setting up my thermostat, but unfortunately he didn't seem to know what he was doing, couldn't confirm thermostat settings even with the manual, and was on the phone with someone trying to diagnose an issue with the zone board. He's the one that said we needed the zone board replaced, which was going to be a hefty price tag. After the mix-up and delay, Stan's offered a discount on the board and made sure we were seen immediately after our return.

Today Andrew Page showed up, and he clearly knew exactly what he was doing. He quickly replaced the board, per his work order, but discovered the issue actually came back to an improperly configured thermostat. I don't think he wanted to suggest that I did something wrong or that they did something wrong (I think both were true), and after a few minutes on the phone the work was comped in good faith and fair service. I was extremely appreciative and apologetic for him having to come out on a holiday, and he was incredibly polite and accommodating.

I'm updating my review to 5 stars for their willingness to correct the problem and the fact that they comped the possibly unnecessary work. There was the hiccup in the middle with leaving us hanging waiting on a part over the holiday, which is on them, but they made it right and deserve full credit for that. I think they are very attentive to their reputation and that says a lot about Stan's as a company.

Kevin S.

06/12/2022 12:00:00 SA

AC unit suddenly stopped producing cold air. Matthew came out and quickly diagnosed the issue and fixed it without any complications. Highly recommend this company if you ever run into any issues with your AC.

Jason M.

06/10/2022 12:00:00 SA

Chris was a great tech. Worked quickly to resolve the problem and explained it all thoroughly with a clear expertise.

Ambrose L.

02/09/2023 12:00:00 SA

I typically have good service with them but this time was a bad experience. Called because my AC was not working. Asked for any troubleshooting tips that they could give me before sending someone out. They said someone would call me before my booked appointment. No on called. Then someone came out and assessed that a board needed to be replaced. We scheduled a time the next day from 11a-1p. At 1:17p, no has showed up or called. So I call, they say that they are running late and can't guarantee when they will be out but can push me to the 3p-7p. So at this point I have pushed some meetings back and made time for them to enter my house. I tell them to NOT put me on the schedule from 3p-7p due to my son could be sleeping when they come and I have a job and things to do. What happens... someone calls me at 3:45p saying they are on the way to my house. So I once again rush home to meet them as I was at a stopping point. The guy that showed up both times was great. Why am I chasing or constantly having to call a company that I'm paying almost $600 to for services? The guys that show up are great but the office and the leadership seems unreliable and disorganized.

Morris M.

07/12/2022 12:00:00 SA

We use their Gold service plan to keep our HVAC system in good shape. Jordan took good care of us today. He arrived on time and was friendly and courteous. He replaced our filter and checked out our system. He flushed our drain and communicated the status of everything. Thx Jordan and Stan's!!

Michael H.

6/20/2022

For the actual Stan's review, skip to the last paragraph.
We bought an entirely new system from another company, All Year, 5 years ago. This February, we got an error code on the thermostat and the AC shuts down. Tech from All Year comes out, says it was probably a storm, resets it. I argued that didn't seem right, but he said he's the pro, that'll be $90. Mid May, same code, same problem. Another tech from All Year comes out... resets the AC, says he found a lizard that must have caused a short. Or maybe it's the wi-fi... huh?! I mentioned it's the exact code as last time. He says he's the pro. June, same problem. Another tech from All Year comes out, can't figure it out, says it's late, schedule a service call tomorrow. I schedule the service call, wait all day for the tech, they cancel at 4:00 pm and say next available is next week. At this point we're without AC for a couple months all total. We bought a couple of window units. Our mistake was trying to stick with the company who installed it... Used to be a great company but now different employees, different owners, they just kept the company name.

A friend recommends Stan's... I call, they have a tech out the next day, he actually digs in, finds the problem and fixes it. Great service, knowledgeable technician, 100% honest., really fair price. Can't believe I wasted so much time trying to give the other company a chance.

Cathleen Q.

11/24/2022

Awesome experience!! Hired them after waiting weeks for another company to fix my furnace (home warranty company had sent them). First company misdiagnosed the problem and had me waiting for back ordered part. I finally got fed up and called Stan's who came out the same day. The tech diagnosed and fixed the problem within a few minutes!! I have since fired the warranty company and Stan's will be my go to from now on.

Jason P.

5/16/2022

I've been in Austin 17 years and have hand many different A/C companies out to my properties. Stan's Heating and Air is a different bread. Marshall was my technician last out from Stan's, and in all my years he was the best technician I've seen. Not only did Marshall do the most thorough inspection I've seen. He was extremely professional and helped to no end when he explained the issues I was having. The problem was just more ac refrigerant and possible the coils being covered in debris. The last two guys from Stans missed this. I can't thank Marshall enough!

Rodney A.

4/26/2022

I give them two stars for being responsive. But their pricing is simply not competitive. Also their services did not meet my needs as I was asking for things related to a remodel as well as a quote for normal service. And it seems strange that they would install a tankless water heater but refused to Accommodate replacing my toilet and moving the waste drain line. I also needed to replace the sink with the New supply lines and a faucet, But they wouldn't even give me a quote. I also asked them to give me a quote to replace my Shower faucet mechanism as it has been corroded Do the mineral deposits. Again, no quote was provided.

Lastly, they showed me a quote for the tankless water heater and then they said they sent the email but I've never received it. I asked if they would price match and they couldn't confirm they would or wouldn't. I asked if I could choose my own tankless water heater as theirs seemed to be a bit pricey ($7K), and that was a negative. They also mentioned I'd have to get an electrician to install power prior to the job, as that wasn't part of their work.

I consider this company to simply be predatory.

Sylvia M.

11/21/2021

Service with an attitude. They don't show up when they scheduled a time frame of several hours . They would have you wait 4 hours for them, yet they arrive whenever they want. They don't do what is asked at the beginning. They make up excuses and want to reschedule and put you out another day of waiting for them. Then if you insist they finish on the same day, they charge you extra, as if they are doing you some great service.

Too many other companies! Go elsewhere!

Brian L.

6/26/2022

On April 15th, I hired Stan's to perform a cooling tune-up on two of our AC units.

While the above issues may not have contributed directly to the current problem, the problem exists.

Two key issues with the service on 4/15:
1. Following the appointment, I looked closely at the condenser units and noticed, while the unit is easily accessible and located 10' from a functioning water hose, the coils did not get cleaned (noticeable debris buildup, dog hair (maybe), etc.).
2. The tech checked the capacitors by removing screws (~4-6) holding the access panel, but he did not put all the screws back in place to secure the housing. Eventually, I suspect this may lead to issues with the unit, rattling, etc.
Yesterday, Saturday, 6/25, at 1:20 PM, our AC stopped blowing cold air. Now, 24hrs later, we are still without AC.

Again, the above issues may not have contributed directly to the current problem; however, it reminded me of the incomplete job.

I called Stans yesterday and was told the soonest appt is Tuesday, 6/28.

Katie R.

4/20/2022

As an update to this review, I have been trying to call Michelle E. at the number listed in her comment for a week and a half with no response to my several voicemails. Stan's no showed me for the appointment I had set with them last week (5th appointment overall for the same issue). A supervisor was supposed to call me back today and again, I've received no response. It's truly disgraceful at this point.

Cindy J.

12/29/2022

Andrew from Stan's has come out to our house several times over the years and each time, no matter what the issue, it has been diagnosed quickly and accurately. Any follow up needed is handled promptly. We feel so lucky to have such a great vendor to rely on

Johnny R.

4/25/2022

Steve was fast, knowledgeable and friendly. New water heater installed right away. Highly recommended!

Dan N.

7/25/2022

Our AC stopped working correctly and we were HOT. i called around town to many service providers asking for help and Stan's were the first after many that were willing and able to come out the next morning.

Our technician was Marshall. He called ahead of his visit, showed up on time, and he did an excellent job diagnosing and fixing our issues.

it is hot outside and i am sure they feel the heat as they work on the systems out there and I am so thankful for both Stan's and Marshall.

RDeni H.

1/18/2022

I had my scheduled Gold Customer service completed. I asked to have a $1.60 knob replaced. Mind you, knob and latch costs $11.22. I was told that Stan's would come out and replace the part, knob only for $130. It takes greed to milk a situation. I bought two knobs and latches for less than $30. Oh, did I say the parts are plastic and a blind dog could install the new parts? Sorry blind dog.

Mark M.

3/29/2022

I received a written estimate from Stans to replacing my air handler. The salesman called me back several days later and said the price had increased by $1200.00. Stans was significantly higher than the other contractors I contacted. I ended up using Lakeway AC & Heating who did a great job and billed me $3200.00 ,exactly what their estimate was. This is second time I posted this review , for some reason it was removed. I received a response from Stans saying the additional expense was for a different unit. Not true , the attached invoice was increased from $4499.00 to $5700.00 , same equipment. Scroll to find Sage's review on 02/21/2022. This is what he said: Quoted one thing, then at time of service $1300 surprise charge. Did not go with Stan's but surprised by this even with quote in writing/email..

Lorie M.

11/07/2022 12:00:00 SA

Brandon Brown, HVAC Technician, was so polite and knowledgeable! He called 20 mins before he arrived, did the semi annual cleaning of my HVAC unit. Told me so much info about my system. I really appreciate the time he took to let me know everything he checked. I highly recommend Stan's for your HVAC needs.

Debbie P.

08/08/2022 12:00:00 SA

Had 5 people out and 1 was sick so he didn't get to finish the job, it's ok! They sent a lady out but she would have to lift two 17 pounds of toilets and I didn't want her to get hurt! Just watching out for her! She called the office and told them they had to send two guys out to help with toilets so as she would not get her back hurt! They sent the two guys out, they got toilets put together and they are in my house so I'm happy!!!! Stan's did an awesome job!!!
Thank you Stan's!!!!!

Sebastian G.

9/25/2021

We started looking for a company to replace the A/C in our house in June and July 2020. After getting 4 companies out to make their proposals and estimates we signed a contract in August 2020 with Stan's to install a new 2-zone mini split system. Excited to get our new system installed we went ahead at the project manager's advice to spend several hundred dollars in September to install a new circuit and electric drop required for the installation.

September came and went and our projected appointment for installation came and went with no communication from the project manager or anyone at Stan's. According to my records, we called and emailed at least once a month through March 2021 to find out what's going on and when we'd be installed. We were given several variations of we can't can't get this or we can't get that until they finally settled on, we can't get any of the units required for the job. I was told that the ones that they did have for us they used on other jobs in the meantime, leaving none for us.

Our last communication was from Stan's saying, I'll let you know as soon as we have an eta. And... wow still haven't heard from them and are out just under $400 for the electric work that is sitting unused.

On the plus side, Go Green installed our new A/C for just about the same as it would have cost (and without extra cost for the new electric drop) if Stan's actually procured the equipment and did the job.

These guys might be competent plumbers and electricians, but they are terrible salesmen and communicators. I'm seriously still waiting for them to tell me what's going on. And, since they decided not to communicate with me, I haven't bothered to tell them I found anyone else to do the job they were supposed to do. Well... I guess they'll know when they read this.

Barb G.

6/20/2022

We have used Stan's for both our AC and plumbing needs. We recently purchased a new water heater. I compared their estimate to other companies and they offered by far the best quality and best price.

We also have our AC maintenance contract with them, because they are reliable and will come to our home ASAP if needed.

Danielle F.

8/21/2021

It's the lack of communication for me. I had an appointment scheduled from 12-4 on a Saturday. I FULLY understand the tech needs to finish the job prior to me before making it to my appointment. However, there was zero communication in regards to an updated ETA. I would imagine that the tech knows how long the job ahead of me will take and can update the office accordingly so they can update me. I sat around waiting and when I called to ask about an update they were clueless. An hour and a half after my 4pm deadline, I finally gave up and found someone else. Not to mention the girl at the office who I spoke to was pretty condescending. She also lied and said she had left a voicemail for me with an update, but no such thing took place.

I wouldn't have minded waiting if I had been given updates throughout my 12-4 window so I could have gone on with my day in the interim.

Mary W.

6/19/2022

AC stopped working on Friday morning. Decided on Stan's because of their great reviews. Husband called Stan's for an emergency service call, which the earliest available was Saturday between 12-4pm. It's 102 outside, but we know we know lots of people are having issues right now, so ok. No problem. Saturday comes around, noon, 1, 2, 3... no communication yet. Finally at 4:10pm, we get a text that our service technician (leaving the name off for politeness) with a rating of 4.95/5.0 is on his way to our address... the address listed was correct, by the way. At 4:45 we texted back that we hadn't seen anyone yet, and got crickets. At 6 something pm we called asking what was going on, and they took a message... something about someone getting back to us. Oh, we also received a text asking for us to leave a review of our service. Ummmmmm...... seriously????

Well, it's now Sunday morning and looking like another 100+ degree day is on tap. I called the emergency service number again this morning and spoke to a nice woman who could see all of the communications we had initiated and was very apologetic, that she would escalate the issues. Also, just to be clear, we have been super polite and understanding throughout every attempt at communication - and I know that isn't the norm. We know we aren't the center of the known universe and all, but honestly, no-shows are a major bummer and seriously unprofessional. They could at least have called us to reschedule.

Wish I could say we had a good experience. Maybe that will change if someone actually calls us back, in which case I'll happily revise the review. However, at this point, I have nothing favorable to say. If you need emergency AC work, at this point I would recommend you keep looking and find another company.

Natasha M.

03/03/2022 12:00:00 SA

EDITED: After writing the review below, I received an email from a manager who reviewed my case. He agreed that it wasn't handled properly and fixed the issues. I have since hired them for another rental property which was having A/C issues and they were super responsive and very fair priced. I would recommend them after all.

EXPENSIVE!! We had an emergency plumbing issue with a broken pipe on a cold dreary Saturday. They came out on Saturday to basically say they couldn't do the work till next week. Which means no water in the house for a couple of days. UGH. Had I known that I would have tried to find someone else.When they called on Monday they said the estimate was for a MAJOR Leak and would be charging $749. When I pushed back on that, the tech said, oh if it goes quickly, we will definitley charge you less. He fixed the leak within an hour. Called me back and said it was fixed and they were going to lunch while it cured.

J. F.

9/25/2021

After 5 years, our AC quit cooling on a Friday afternoon. Called Stan's and Chris arrived early on Saturday. We know him because he does our semi-annual service for the HVAC. It was a bad capacitor. Fortunately, he had an American made capacitor with him. Problem resolved in under 20 minutes. Parts were under warranty and labor was discounted because of service contract. We will see Chris again in a few months to inspect the heater.
Chris is a credit to any organization fortunate to have him as an associate.

Dennis S.

7/28/2021

Stan's Heating, Air & Plumbing was one of the quickest responses we got on Yelp. They were able to find time within 72 hrs and showed up in the window they communicated. Javier, our plumber, was fantastic. He explained everything in detail and gave us several options to decide from. He was very polite and professional.

Will definitely call Stan's next time we need any plumbing.

Melissa R.

5/21/2022

UPDATE After speaking to a manager, he was quick to understand my frustration. He agreed that the technician should have been able to look further into the wiring issue on the thermostat. He refunded the charge and thanked me for the feedback so they could make improvements on their end of the service. I appreciated the great costumer service to make this right. I was able to find another company to fix the thermostat and I'm enjoying my AC again!

Sage C.

2/21/2022

Quoted one thing, then at time of service $1300 surprise charge. Did not go with Stan's but surprised by this even with quote in writing/email

David H.

11/18/2022

Upset with the switcheroo from what's told on the phone about pricing and then what's told when they arrive. I was told the fee for one time maintenance on tankless water heater was $149. When the guy gets here it is: $220 plus $98 service fee a total of $320! I even posted the $149 fee and information on our community website to tell others (who were also saying they needed someone). I showed the guy the posting and so, he miraculously came up with a coupon to honor the $149 price. I'm glad, but this is not cool on any level. Beware! this is BS.

Christine W.

11/07/2022 12:00:00 SA

Gabriel was punctual and solve a myriad of issues. He was very oily even and explained things throughly. I was very satisfied. I would definitely recommend Stan's plumbing.

Kd M.

1/31/2022

If I could give no stars I would. They wanted $89 just to say hello. I understand that people can be flaky, and that a professional's time should be valued (no one should have to make a house call for free). So while I think that the visit fee was within reason, I found it ridiculous that it did not go towards the cost of repair had we chose to use their services. Every other quote I received at least credited the visit fee towards the repair cost. When I asked if they did the same, the response was basically no, that's just the visit fee- as if this was normal. All in all the whole thing felt like a scam. I'm glad I chose a more reputable company instead.

Kim A.

07/02/2021 12:00:00 SA

Update: Stan's sent someone out and repaired the issue. I also received a follow up call from the customer service manager. He was very helpful and genuine and wanted to make things right. We will recieve a year of Stan's Goldstar service for free to ensure the unit has no more problems. I appreciate Stans's making an effort to fix the problem.

We chose Stan's to purchase a new air conditioning unit because we were impressed with the proposal provided. They completed installation of the unit on a Friday at 3:00pm and by 8:00pm that same day, water was streaming through our kitchen ceiling. They sent out emergency service and fixed the problem that night. It was a problem with the way they installed a drain.

Two weeks later their inspector came out. He took some pictures and said it passed. The next day, the air conditioning unit broke again.

Be wary of this company and the skill of their installers. We paid $11,500 for a new unit that has broken twice in its first month.

We made a mistake choosing Stan's.

M M.

08/11/2022 12:00:00 SA

UPDATE: Company made up for their mistake. A very nice lady called me today to apologize and refunded me the $100 I was incorrectly charged. They also extended my GOLD club as a courtesy. Technician was nice and knowledgeable. I am glad they fixed and I will stick with them now.I am changing the stars from 1 to 3, because I still had a very bad experience with the first lady on the phone but I hope they train her better.

Please save yourself from scammers and do not sign for their GOLD SERVICE CLUB. They are just stealing your money! I had one visit done in Sep2021. They never called to schedule, they just go client forget that you gave us money to do 2 visits per year. I called them to have someone here because 2 rooms didn't seem to be cooling off and they just zipped about our GOLD SERVICE CLUB. If they were honest, they would tell me to schedule a maintenance visit that I HAD pay for, but instead they booked a service call. Guy came, turned on a bottom that was off, check everything around but had to charge us because it was not showing for him we had a GOLD SERVICE CLUB. He said to call the office and they would refund us because there was noting wrong with our A/C. This very sarcatisc and impolite woman, called Liz, refused to refund us saying that he had service our A/C (the guy turned on something that was off and that was the service). She should be fired! I paid over $100 to have someone to come to my house to turn on a bottom and I should have 2 SERVICES included a year! Dishonest company.

Max T.

4/23/2022

The water shut-off valves feeding our washing machine were frozen, needing replacement. Javier from Stan's arrived promptly and explained that the current hardware was not to code, and explained the different valves and what is and is not permitted. He gave us a reasonable estimate, then did the work quickly, and did a thorough job cleaning up the job site. Thanks to Stan's and Javier for quality work. (We also use Stan's for HVAC work.)

Nancy S.

2/17/2022

Excellent service from Stan's. They replaced a complete HVAC unit at a reasonable price and their work was meticulous. Servicemen arrived on time and covered floors and stairs when they arrived. They were able to diagnose a problem with another unit that was causing it to short cycle when another contractor proposed a solution that didn't even make sense.

Leo P.

1/18/2022

Prices seem quite high. Quoted $600 for labor to install a fireplace insert that the insert itself was $300. I figured that the job would be around 2-300 considering it's about an hour's worth of work.
I mean, if you can afford it I'm sure you're getting the best.

Dexter K.

10/05/2022 12:00:00 SA

I went to their webpage and they claim to be able to work on all and any water softeners. After their technician arrive, the first thing out of his mouth was I've never seen nothing like this before. That gave me a bad feeling right from the start. I googled it, and I could tell him what the problem was. Then he started quoting prices, to do guess work on my unit. He took a picture of the standing water in my salt tank, and texted it to his boss to see if he could help. The point I'm making is, Stan's knowingly sent out an under-qualified technician to do work on my water softener. They charged me $97.00 for nothing! I called the supervisor on duty and all he had to say was we don't know how to work on everything. I would call that false advertisement, based on their website. What bothered me most, the supervisor wasn't at all concerned about customer service. I would not recommend them for nothing. Stan's is the worst plumbing service, I've ever used!

Zain Y.

07/09/2022 12:00:00 SA

I bought a brand new AC unit from Stans for 20,000. It has not been even 4 months and I have had issues in the central texas heat every month. They claim warranty in their products when in all reality this is a poor for not knowing what the real issue is. My 2 year old daughter has not had AC in her room for 3 months. These guys could care less about an unsatisfied customer. Numerous appointments of trying to get the same problem fixed and the same excuse is reiterated every time, we have to order a new unit and they disappear for another month and I have to restart the process. For all your AC needs in Austin, I beg you please DO NOT GO TO STANS. These guys will leave you to burn in this Texas heat.

Beth B.

1/23/2023

I am only giving 3 stars for the courtesy and respect for the technician. The price was insane. I have a kitchen faucet that is leaking from the stem (between single handle and base) due to corrosion from the terrible water here. I thought I could do this myself (I have replaced faucets before). Got to the point of removing clip connecting sprayer hose and the copper water line. The copper water lines are so tightly crammed together that I cannot get to the clip. Stan's came out and wanted to charge over $700. I already have the faucet and had unfrozen water shutoff valves and disconnected water line. I am shocked in these days and financial times that anyone would think that job was worth it. Also was not informed of $96.00 service charge if they didn't do the work. I understand service charges but was so shocked at $700 quote I just paid it. Guess I'll get back on you tube and start watching videos...

Gemma T.

02/08/2022 12:00:00 SA

Wow I needed the hvac looked over at a house I was purchasing. I need estimates of what it would cost they charged me over 300 and I didn't get any prices in what it would cost. I will never never use this company for anything again.

Krissy L.

7/15/2021

I used this service to see if my split unit had an order and how to treat it.
They came the next morning which was great.
The gentleman who service the unit was friendly and helpful. I felt I was overcharged quite a bit for what he did but Michelle the manager was receptive to my debate and refunded me a little money. Really great customer service!

Adrianne G.

09/03/2021 12:00:00 SA

This saga doesn't seem to want to end with this company. They came back out to fix some outside things, still not done completely right. Attaching photos.
maybe my expectations for their work are just too high but after the plumbers left yesterday there is still a hole around the outside spigot and rocks that I am assuming were supposed to go back in the hole have been left out. I guess whatever for the outside at this point but having a hole in my masonry is disconcerting. Is someone coming back out again to patch the drywall as well because honestly it seems like they all drilled into that part of the house for no reason with the leak being elsewhere the first day.

Aitarg I.

07/09/2021 12:00:00 SA

Thank you, Gabe and Roland! Y'all came out in the rain today to address the issues with my new HVAC. Well, the issues surrounding the Carrier HVAC because that baby works beautifully. One thing I had reported as an issue on the outside operation can't be fixed until the rain stops, which is fine with me. It's a long term issue, not something that affects the AC. I wouldn't let anyone back there now to work on it & risk electrocution.

Thank you for listening to & addressing my punch list.

D J.

03/11/2021 12:00:00 SA

Had a crew come out and fix some busted pipes from the freeze. Scheduled 3 weeks out which is very understandable.
The crew repaired the cold water lines but did not repair the the hot. When finished, the shower didn't have any water, cold or hot.
Tried to ask the crew some questions but they said they needed to get to a big job and ran off after payment. For the cost, they could have at least checked to see if it was fixed.
The negative review is for the company's service. When trying to explain that the job was not done. I kept getting transferred to an answering machine. Left messages and no call back. Finally, after a week, I got a real person to schedule something, which is for another week out. Now going to be over a month without water.

Ami A.

11/10/2021 12:00:00 SA

I was really impressed. After making the appointment this morning, the tech arrived not even an hour later. He Immediately identified the problem, replaced the popped compressor with a new, upgraded version and off he went. My AC is running perfectly now. I think $89 for a home visit is reasonable and considering he arrived within an hour, I know Stan's will be my go-to provider from now on.

Kate M.

10/26/2021

We were referred to Stan's by a neighbor. The best part of their business is the quick service/quick communication. The worst part is that they attempted to hastily suggest that we needed the entire inside and outside AC units replaced for a very small fix. The inside unit is quite new and not exhibiting unusual wear and tear. The technician and the project manager both came across as hasty, sales-y and condescending --- as I was asking probing language about replacing parts versus the entire unit, started wielding technical language and even saying, it's too complicated to explain.

Beth P.

12/13/2021

Stan's installed our system several years ago. We have always had excellent responsive service ever since. Jeremy was our service tech this morning and he was efficient, personable and knowledgeable. We always know we will get expert service and advice from a Stan's representative.

CK M.

03/12/2021 12:00:00 SA

I called Stan's during the Polar Blast and told them my water heater was out and I would like to A get it turned back on and B get it drained and serviced.

The person took my call and told me I would receive a call back from a technician about this, all I can say is good thing I did not hold my breath, I never received a call back.

Not being to comfortable with it I had a bad experience lighting a pilot years ago, I managed to light my own pilot, and I will contact another company to get the water heater serviced possibly replaced.

Caitlin C.

1/17/2021

After receiving 4 quotes, I hired Stan's to do a full HVAC replacement, including ductwork. I've held back on a review, as I'm not one to leave a negative review and I hoped my feelings would change, however, half a year later, I sincerely wish I'd gone with another company.

The installation was scheduled to be for 2 days. On the first day, the HVAC crew came to remove the old unit and the duct crew came to do an installation. Upon arrival, they said two things -- 1) They didn't understand why the project manager had scheduled for 4 hours/day over 2 days, leaving me without AC in June, rather than 1 full day. 2) There was no way the ductwork could be installed as planned. As I was talking to the duct manager to resolve the issue, I noticed and stopped someone starting to install weatherization stripping, which has been removed from the project weeks beforehand.

The technicians completed the work but said someone would be back the next day to balance the ducts, adjust dampers, etc.

I waited 3 weeks then finally I got them to return.

I waited several more weeks to get them to return to take pictures for the Austin Energy program taken for my rebate.

All in all, it took over 2 months for this 8-hour project to be fully completed. Not to mention, I was the project manager as I never saw mine again after I signed the 5-figure contract.

After all of that, I was supposed to receive a year of Gold Service Club for free, however, they've yet to come out for the Fall service.

I'm beyond disappointed. While Stan's has a strong brand name in the Austin area, they've sold to HEB's investment group and the service isn't the same. I'd suggest reaching out to another company in the area.

Rebecca S.

11/27/2021

The guys from Stan's were at my place within 24 hours even though it wasn't an emergency, and the problem was resolved within 90 minutes. The guys did a great job, they were very friendly and didn't seem to mind having an observer. Left the place clean. I am a happy customer!

Mike S.

7/30/2022

We purchased our Trane 4 years ago. The heat pushed our unit too far and it went out. During summer in Texas I was not expecting immediate response when I called however in less than 1 hour The representative Price made the effort to take care of us on the way to his next appointment. I could not be more impressed. In less than an HOUR during Texas summer heat our system was repaired by a professional tech with a great attitude. Kudos to Stans!

Grace F.

7/25/2022

Very honest and trustworthy company. Will always recommend. Also their prices are very fair!

Kelly C.

06/08/2022 12:00:00 SA

Excellent service and profession technicians. Have been a Stans customer for 20 years.

Donald S.

7/23/2022

On a Friday, two toilets had flush valves go out on the same day. I scheduled Stan's for a repair for the next day. That day, I waited from 10am to 2pm (on a Saturday) for the Stan's plumber and called the scheduling line at 2pm to see where the technician was. It seems their skeleton crew got held up and it wouldn't be until 5pm to 7pm (That would have been great to know). At 3:30pm, a technician called from an hour away and said, my manager requires me to replace everything inside each of the toilets or we can replace the both toilets. I'll email an estimate. Shortly, I had an email estimate: Replacing the entire guts of the toilets - $650. Completely replacing both toilets - $1,100. When I emailed him back and said, that can't be the price, he called me back immediately and said that his manager said that I could provide the new valves and he could drive in but it would be after hours and the service price if I provided the parts would be $430. After hours? Wait a second. I was scheduled for 10am to 2pm!

Stan's Heating, Air & Plumbing???? No thank you. One star is actually too generous.

Kathy M.

04/12/2022 12:00:00 SA

We have been using Stan's Gold Service for about 10 years. It is very reasonable and they help assure you actually use it. If I haven't scheduled my tune-ups, they call and remind me so I'm not wasting money. Jeremy came today and was very thorough and helpful. We continue to be pleased!

Lisa F.

7/14/2022

Bobby was professional, helpful, positive, and kind. He explained everything to me in layman's terms that I could understand. I understood what parts had to be replaced and why. Restrooms are back in working order and I am thrilled with the work performed. Thank you Stan's Plumbing for sending Bobby out for same day repair! I could not be happier with the repair or service appt.

Jody R.

1/29/2021

Staff are kind, fast, efficient, transparent, and solutions oriented. I got quotes from 6 companies for a new AC unit, and this company plus one other was thousands of dollars cheaper than all (KMAC, Honest, Precision, etc) and had a good warranty. My system broke in triple digit heat. They came out the next day for the quote and were willing to deliver portable ac units to accommodate me through the weekend for the new install. All the other companies couldn't replace the system for 1 or 2 weeks. This company also does payment plans of about $150 per month. They work until night if needed to finish the job. I got a slightly better deal with another company, but I'll use these guys for repairs, etc. It's the best customer service experience I've had with an AC company. They work with you on price.

Beth B.

12/04/2020 12:00:00 SA

*Updated (overdue) review*
Stan's replaced the AC condenser back in August and we haven't had any problems with the replacement so far. Someone called ( I fail to recall his name) me a few weeks later to follow up to make sure we were satisfied.
I do also want to mention that all the technicians, with the exception of one, were very friendly and respectful.

M J.

6/17/2022

I called Stan's for a quote on a new HVAC. The representative they sent, John, was rude, unprofessional and very disrespectful. Additionally, when he provided the quote, it was not what I asked for, and when I asked for an explanation, he just argued and acted like a jerk. Avoid this company, they do not treat their customers appropriately and their representatives are very disrespectful.

Herman T.

12/24/2021

My gas water heater has been leaking for days I called numerous plumbing services but none returned my calls. I went online saw Stan's Plumbing I request same day service, 24 Dec 21, for noon and they called me back and said they will be at my house in two hours. I wasn't expecting anything to happened because it was a day before Christmas but to my surprise they show up on time.
The service tech was professional and a good listener. I was extremely grateful for his service he managed to replace my water heater on the same day and an excellent repair job. Thank you Stan's for your service I will be calling on you for any repairs on my AC cooling and heating and any plumbing services..

Dave M.

05/10/2022 12:00:00 SA

I've only been working with Stan's heating and air conditioning for 3 hours and I like the way they are doing business. From scheduling to the initial inspection to the parts department and back to scheduling the repair, it has been smooth, professional and affordable. Stay tuned for the repair.

Mark C.

08/05/2021 12:00:00 SA

My air conditioner quit cooling. It was August in Austin. HOT!
Stan's man was out the day after my call, on time, and replaced the capacitor in the outside unit. He also checked the coolant and topped it off.
Done in less than an hour. The price was reasonable.
I'll call them next time there's a problem.

Nan-hee C.

07/09/2021 12:00:00 SA

I was very impressed all the way around with the service I received. I had toilet emergency and had been at my wit's end from staying up all night flushing a toilet every 5 min until 6am til the water finally stopped. I finally got 3 1/2 hrs of sleep. When I called around 10am they were here within 10 min. Javier was fantastic at explaining to me the problem and giving me my options. He was quick and efficient. Very friendly, professional, and thorough. I'm one happy customer and I will recommend them and use them time and time again. Aaaaaaaaaaaand they are local-bonus!

Alan M.

10/12/2021 12:00:00 SA

I called them for an AC repair job on a Friday. They came the same day and got the system working. Nice technician, great service.

Joy A.

01/11/2022 12:00:00 SA

I called Stans at 8:00 last Friday morning because we had no heat. A technician showed up at 1:00 and made a diagnosis and charged us for a service call. He told us some one would call that day from the parts department and get us fixed up. I am still waiting on that call. We sat in a 63 degree house all weekend and placed over 5 calls to Stans that were never answered. I finally gave up on them and called another company that came out and fixed it in one day. Do not use this company.

Milissa W.

6/24/2021

Super pleased with the service. Solved a 12 year problem in 15 minutes that another company couldn't solve. Well worth the cost. They came back and did the summer tune up too. Made some recommendations but no pressure to buy anything else. Absolutely recommend and will definitely use again.

Vicki W.

6/18/2021

Totally disappointed with Stan's (again). We purchased Stan's prepaid Gold Level PM contract for our two HVAC units. We called today to request one of our covered visits, and we were informed that no one could come out until August to check out our units. We are exasperated that we would not be able to have the units checked until nearly the end of summer. After my husband expressed his frustration, the scheduler was able to fit us in the middle of July.

One would think that PM would be completed prior to the start of summer or early summer and the purchase of a service contract would make us a higher priority.

Since, the volume of customers for Stan's is more than they can handle right now, I will look elsewhere for a service contract.

I had also recommended Stan's through our neighborhood Facebook page, but will amend this recommendation in light of this situation.

Jeff B.

6/26/2021

Stan's came to help me install a Nest thermostat. I tried doing it myself, but it wasn't as simple as the instructions made it out to be. A technician came to my house the next day after making an appointment. He did a good job of installing the thermostat, but my unit is apparently a two stage model. The wiring installed in my house only allows for a single stage to be in use. The technician told me he would contact me the next week to help install another wire so that I could make use of the two stages. I waited the next week and received no call. It would've been fine with me if he would've said, please call our office next week. But I'm always irritated when people say they'll do something and then don't. Maybe it's an old fashion way to think.

Charles E.

08/12/2021 12:00:00 SA

I spent more than $10,000 on a new air conditioning system with Stan's this month. Within two weeks, it went out. They sent a technician, who arrived around 8 p.m. He supposedly fixed it, and it worked for 30 minutes, then it died again. I called. They did not respond. They advertise 24-hour service. Instead, they have an answering service who just forwards complaints. So..... no fixes for me. Another steaming night in the home. A bum air conditioning system, and a bum company that falsely advertises. Oh yeah, they promise refunds if you are dissatisfied. Yeah, right. If I could give zero stars, I would.

The folks at Stan's were apologetic and sent out a technician. He basically said that the new install of my air-conditioning system was faulty, with a non-functioning thermostat, a bad condenser and problematic wiring. After four hours, another guy came out and supposedly replaced the bad stuff. We'll see. I am angry. I still haven't reached a point where the air conditioning can turn off because it has been so hot in my home. Not once has this company guaranteed their work, nor have they lived up to their promises. I would strongly advise not to use this company. In case you haven't noticed, they didn't respond to my earlier review. They know how they have acted. And it is shameful.

Bruce L.

08/08/2021 12:00:00 SA

Probably the most cordial and prompt team we have ever experienced. Multiple bids from others were ignored after we met the team and were convinced the service after the sale could be counted on. New Carrier package installed, helped with all the rebates, and already have a quieter, cooler, and 30% less expensive air conditioning system in place. The owner even showed up on site to inspect the work. Thanks for YELP'ing and trust these folks.

J S.

3/23/2022

We are very pleased with Kenyatta's performance he arrived on time was very efficient with his work was clean and neat and was able to remember to turn off the lights without being asked and very delightful person I'll give him five stars if there were more I'd give him more anyway very polite young man I wish in the best!

Kristin R.

1/20/2021

Fast response time and great costumer service!! I had an emergecy heater issue and they came
Out within 35 mins of my call!

Orion A.

7/18/2021

I did not end up using them, but their communications and responsiveness were great. I went with someone else and had the job performed quickly and professionally at 1/3 the cost.

Jim G.

4/27/2021

I called them up because the blower for our heater and A/C had gone out. They sent someone out to take a look and he diagnosed the problem. However instead of giving us a quote and fixing it he said we would need to talk to their sales technician and who would give us the quote.

In the meantime, somebody from their office called and said the blower for our model of heater was almost impossible to find and if they ordered one it would take weeks and cost $1400 just for the part. Of course nobody in Texas wants to wait weeks to get their A/C fixed, especially with highs in the 80s and 90s on the horizon. In retrospect they were clearly just lubing us up for the sales technician visit.

When the sales technician came over he gave us a litany of things that were wrong or outdated with our HVAC and it ended up exactly where you would expect with someone with the job title of sales technician i.e. a complete replacement of the heater and A/C. While he was telling me all this my wife was rolling her eyes because it was obvious he was a sleazeball and that the whole thing was total BS.

I knew by this time that I wasn't going to do any business with them except for the $90 service fee that they screwed my out of when they first came out. The sales technician called to read me the quote but I didn't answer the phone because I didn't want to deal with any more pressure tactics. Instead I called the office back and asked them to email me the quote. They said they would, but they must have sensed we weren't falling for their scam and they never sent us anything. It's too bad because I probably would have had a good laugh seeing how stupid they must have thought we were.

Ultimately we ended up calling an actual reputable company and they ended up fixing the issue the same day for $650. That's got to be at least $10,000 cheaper than I would have had to pay these jokers, not to mention the headaches that would have gone with their install process versus having a guy come over and fix it in an hour.

Do yourself a favor and don't even call these guys. I'm sure there are people that just moved here from California who will gladly throw down a quick $10k on the dubious advice of these salespeople, but the rest of us should know better.

Ryan C.

03/04/2019 12:00:00 SA

A few months ago I had a new HVAC system installed on my townhome with Stan's and it was one of the most customer friendly experiences I've ever had! My neighbor a couple doors down is a lifelong Austinite and he's had three HVAC installations on various homes throughout the years and has always used Stan's so that's how I found out about the company.

The initial sales service presented me with a range of options, all which met or beat competitors and I went with a midrange one which included some Austin Energy rebates. Installation was very smooth and the installers were very professional and courteous during the process. I left for a couple months in Singapore days later but had the system running while away, controlled via a Nest app, with no issues. After the installation, I was also pleased that Stan's took care of all the registrations so I didn't have to bother with that.

While away in Singapore, Lauren was really good to contact me a couple times to ensure that I got my forms submitted for the Austin Energy rebate. I really appreciated how Stan's looks after that type of thing like it was their own money.

Today I had a service follow up to ensure everything continues to run smooth and the formality of the city inspector to approve it.

I can't say enough great things about Stan's as they really treated me like I was family. Stan's has the strongest recommendation I could possibly give and hopefully you can be as satisfied as I am!

Jessie W.

5/16/2021

I called after hours with a leaking ceiling. I told them that it was right under a water heater but the AC was in the same place. They sent someone promptly but after he came he said he was an AC guy and this is a plumbing issue and they have no plumbers. By now it is 1030 pm and I had a leaking water heater. He was great and tried to lessen the pressure on the water heater. But they should've sent a plumber for a water leak or at least told me the guy wasn't going to be able to help if it was plumbing. I would've called someone else.

Cody B.

5/19/2020

According to my usual review etiquette Stan's would receive 4 stars because I original made my appointment via their online calendar tool (and nobody showed up). However, due to the stellar in-person service that I got from the tech, Price, who showed up at my house after I called in, I'm willing to add that extra star back in to the rating.

Price was courteous and communicative. I like to talk things out and explore all the angles & options and he obliged with a smile (hidden behind his mask) Did I mention he was appropriately conscientious about Covid safety and distance?! He was able to troubleshoot my issue and get me patched up promptly so that our AC would become operable in this ATX heat. I think I'm going to need a system soon (hoping to make it thru summer), and when I do Stan's will be high on the list because of employees like this.

Jiang M.

12/22/2021

They showed up on time and had good communication. The only problem is that the plumber said he take a few pictures and will send to me over emails. Never received it, even after I called their office.

Jim H.

08/12/2021 12:00:00 SA

We asked them to come out to estimate the cost of installing a gas-dryer hookup. They gave us a time window of 2:00pm to 4:00pm. We drove out to meet them. While sitting there waiting, they called after 3:00pm to cancel. (They were backed up).

They gave us a new time window, for the next day, from 11:00am to 1:00pm. We drove out to meet them. They called at 12:30pm to tell us they would arrive after 1:00pm, as again, they were backed up. They showed up at 2:15pm.

The two men they sent did NOTHING. They pointed at a wall, and said things like If this is in the wall, it will be hard, if this, if that... etc.. I asked if they were going to check to see if there were these problems, and give an actual estimate (Since that is what they were called to do). They said Well then we would have to get our tools out and that will cost more.

They were there for 2 minutes, pointed at a wall, did NOT do what they were supposed to do, and then charged me $89.00. I felt like I was robbed.

The only good thing about this, is my realtor came by, the one who recommended them, and said he would no longer ever recommend them to his clients. (He's worked in Austin for over 40 years). He even made sure to get the name right.

Don't hire these people.

Jay H.

06/05/2019 12:00:00 SA

We've used Stan's for the past 8 years. They always do a spectacular job and have the nicest most informative technicians I've ever seen.

During our biannual service checkup they always go the extra mile.

Monica M.

03/02/2021 12:00:00 SA

UPDATE (03/06/2021) I got a call back from the plumbing manager. He reviewed the invoice and reversed the diagnostic fee, as well as made some adjustments in the repair cost calculation. They acknowledged miscommunication and miscalculation on the billing. Thank you Stan's for making this right.

WINTER STORM REPAIR BUYER BEWARE (03/02/2021). I called Stan's Heating Air & Plumbing because they did pipe repairs on my neighbors home Sunday, Feb. 21, 2021. They did a good job, repaired a pipe and found another leak after turning on the water. Because it was late, they had to come back the next day to finish. The plumber I had called for my own repairs gave an extended availability date, and since Stan's did a good job on my neighbors, I called to check their availability Monday, Feb. 22, 2021 and got an appointment for Thursday, Feb. 25, 2021. I knew my issue was at the rear of my unit because water was coming out of my siding. On Tuesday, Feb. 23, 2021 I called to ask about their pricing schedule to get an idea of the expenses I was going to incur. The customer service representative stated that there was an $89.00 service fee and they quote jobs individually; there is no hourly labor rate. So I said ok and waited for my appointment.

Thursday Stan's tech showed up and I showed them where the leak was occurring. The tech stated there is a $775 DIAGNOSTIC FEE!

All I could think is, what is there to diagnose!? There is clearly a busted pipe and it's behind my siding. There is no water intrusion in my house, it's all exterior. I asked about the $89.00 service fee and he stated that Stan's just acquired the plumbing side and that the $89.00 fee is different. Excuse me?? What do I do now?? I have been without water for 5 days, plumbers are backed up, and now I am being told I need to pay $775 to take off my siding to diagnose a leak that is obvious. And no, the $775 does not go towards repairs.

Reluctant, I agreed - what else was I supposed to do given the situation the whole city is in?? The leaks were exactly where I suspected they were.

He proceeded to find a total of 9 breaks along the hot and cold water lines and I was charged $425 PER BREAK. At what point, after finding 2-3 breaks along ONE line do you say hey - I am just going to replace this whole line?! Apparently you don't if you are going to charge $425 per repair and make your money. At no point did he communicate that each break was adding up.

At the end of the day, my water was restored at a cost of $4600. I can't help but feel I was taken advantage of, especially considering there was NO $775 diagnostic fee billed to my neighbor just four days earlier. If this isn't price gouging after a disaster, I don't know what is.

For additional context, another neighbor in my complex had 4 breaks and was billed $1000. A third neighbor had 3 breaks and was charged $573. These two companies were not Stan's, but it makes it all the more interesting when I compare that to my bill.

Shame on you Stan's Heating, Air, and Plumbing. I am still waiting for a manager to return my call .

Cher E.

05/01/2021 12:00:00 SA

Great service, honest assessments and fair prices. I've used them twice in the past and you have been great.

Peng S.

07/12/2021 12:00:00 SA

The technician Price is super professional, super nice, and a true trouble shooter!

Our thermostat reported a error and our HVAC stopped functioning last week end, so we called this company to fix the urgent issue. They send two technician that afternoon, just for a problem diagnostic, but they seems not professional enough to finish their job(forgot to power back our compressor after having a problem check), then that night we slepted with no cooling system at all.
Today, we called Stan's to send someone back to install our new thermostat. Then Price was here to help. As I said, he is pofession, nice, and effective! This 5 stars is just for his service, not for Stan's company as a whole.

Leena D.

5/16/2022

new installation went smoothly and was happy with service. happy until they mention it costs $100 to come out and look at the less than 2 year unit when it breaks down. that information should've been provided upfront and not ignored when discussing the warranty.

W S.

4/29/2021

Responded promptly, but not a fit (task not in scope of business)

Sharon T.

12/30/2020

THANK YOU to Stan's plumbing service and mr. Steve Garcia. We have Been dealing withThe problem in our line of an improper flushing toilet for 3 years. This was a new house the original plumbing was done by Victory plumbing and we knew there was something improper but they couldn't find it or wouldn't fix it all they wanted to do was wait till the warranty was up. We finally have had enough and we called another plumbing service.

We called Stan's and we're very impressed with your courteous service and customer relations. They sent out a workmen named Steve Garcia and this young man knew exactly what the problem was and fixed it. He was very professional and knowledgeable, He cleaned up any mess that was made and things are properly done and we are extremely thankful and pleased with the service this company has provided. I would highly recommend Stan's plumbing service to anyone who is having a problem. I don't know if victory plumbing is still in business but if they are do not use them do not ever use Victory Pluber they didn't cut the pipe properly when building this house left a piece of broken pipe in the line which turned out to be the problem and the cause of all her distress poor over three years. This young man said he had repairedThis problem from victory plumbing service several times. NEVER USE VICTORY PLUMBING!

Rob M.

2/21/2021

Responded to my inquiry late Friday night. Tech was at my house by 10am Saturday and replaced the hot water heater by mid afternoon.

Amy R.

01/03/2021 12:00:00 SA

We had a very odd sound coming from our toilet - apparently from a leak in the valve - every time we flushed. When we finally got around to the repair, Stan's was super quick to answer and come out almost the same day! They quickly assessed the situation and gave us two options including how to repair ourselves for the least expensive option. We so appreciated the integrity as we know nothing and this could easily have been a costly repair. Work with Stan's - their upstanding approach is WELL worth it!

Pedro A.

10/28/2019

Blown away by the level of customer service.

I have a new home as of two months ago and wanted to change the air filter for the first time. It looked different from any I'd seen, so I called Stan's (who had installed it). They looked up my address and had the model and filter info saved. I thought that was really convenient. But it got better from there.

The rep told me the filter name and type and, instead of setting up an appointment for me, she told me that the filter lasted for a year. She then told me that changing it out was easy, and I could save money by looking up the process online.

Even better, she said Stan's carried the filter, and she quoted me the price. What really impressed me was that she told me where I could get it at a lower price. WOW!

A company that puts customers above profit? I'll take it. They have a customer for life.

Stu S.

12/14/2020

I reported a foul smell and slow toilet and they had someone out the next morning (awesome!). The plumber ran very minimal tests and said that a deeper investigation was needed and that he would be in touch the following day with a quote. 10 days later, nothing. $89 out the door with zero help.

Rohith V.

5/16/2022

Saw water dripping outside the house from the soffit (secondary) drain line. Called Stan's and they were quick to respond and sent a technician same day. The technician was quick to diagnose that our main drain line was clogged at the T joint under our upstairs bathroom sink. The clog was promptly cleared. There was some water collected in the drain pan under the AC unit -- that was cleared too. My only gripe is the cost. It cost about $400 to clear out the clog + clear out the water in the drain pain + diagnosis. Not undermining the good work that was done, I feel the issue and the effort required in my case wasn't that complicated to cost $400. It should have been prorated based on complexity. I will admit that the technician did quote me the price after diagnosing the problem and asked if I was OK with the pricing before proceeding to fix. So I was under no obligation. I was just desperate to have the problem fixed!

Greg V.

4/30/2021

They didn't show up when they were scheduled to show up and while Monica and Michelle are trying to be helpful greasing someone to actually show up has been a chore.
Why have appointment windows and not show up when customers take time off of work to schedule maintenance calls.
Tried to cancel my Gold Star Maintenance Plan but not able to connect with Tina. Why have a plan when you cannot get technicians to show up.

Scott R.

09/03/2021 12:00:00 SA

Arrived same day and got my problem with the A/C condensation tube fixed in about 10 minutes. Chris was awesome, explained the problem and how to keep the pipe clear going forward.

Mich A.

4/19/2021

Stan's is on top of their game! Coming out on the weekends and after hours to serve the community keeping Everyone cool in the summer warm in the winter!

Greg D.

04/11/2021 12:00:00 SA

I had decided to have an Aprilaire whole-home filter installed at the intake of my air handling unit. On their website, and for my zip code, Aprilaire listed Stan's as a preferred contractor. And now I know why.

Stan's did a fantastic job installing my whole-home filter, and the price was fair. And they did it without trying to sell me anything else. The man knew what I wanted, showed up, and made it look easy. This was such good work that I'll be seeking them out for more HVAC and plumbing work I have planned.

This company is solid. I'd definitely recommend them.

Andrea H.

9/16/2021

Josh was awesome and professional. He was knowledgeable and helpful. I had some miscommunication with the office but they resolved everything.

Rick E.

8/31/2020

Have been using Stan's for years with pretty good luck. Had them install my latest system and have them come out twice a year for check-ups as part of their Gold Service Club. Called this past Saturday mid-afternoon with an AC unit not working and spoke with a very nice lady. Took all of the information and noted from her system that I have been a customer with them awhile. She said that a service technician would be calling me promptly. They never called back until Monday morning to ask if I still needed service. No reason for the dropped ball. I realize it is extremely hot with I'm sure a lot of demand for their services, but no call back until Monday? Just let me know you can't make it and I will try someone else.

Eric, thank you for the response, but with all due respect, you guys have my phone number. I'm sure you could have done a little research on first name last initial for a missed service call on that date and figured it out. Not ideal, but you expected me, by chance, to see your post requesting a call from me. Been a Gold Service Member for years. I guess your post makes it look better to other reviewers.

Mike N.

07/04/2020 12:00:00 SA

This one star review is for pricing, pure and simple.

Two years ago, Stan's installed a new system in our home. There were several severe issues with that install, but that is for another review.

Today they were called to blow out a drain. The overflow drain was active and this was a matter of simply going to the main drain line and shooting compressed air down it and checking the function. The work was done satisfactorily. The price was not.

$225. Two hundred twenty five dollars for a 20 minute service call to blow out a drain. When I've done this in the past, it's never been over $120-$140 with other companies.

I originally wrote this review two weeks ago and was immediately contacted by Stan's. I was told I would get a follow up phone call with a full explanation. That never happened, so here we are again.

We have used Stan's for the last time and I am looking for another Carrier dealer.

Denny H.

12/22/2020

Manager contacted me and said for the mistake he would credit me for the maintenance service. Mid December rolled around, realized that I had not been contacted for winter service, so I called to schedule. I had to run an errand so housemate was home for the service. When I returned, he said that Stan's had sent a maintenance agreement renewal, he renewed and put on credit card. I sent an email saying that we were still do a service per the service manager, no response. I called Monday morning and left a message for service manager to call me, no response. I called and left a message for the account manager to cancel new agreement, no response. Horrible service, did not do what they said and did not return my calls. Plan to contact BBB

Gina G.

10/15/2020

If I could pick a negative number, that would be it.

I went from Strand, Service Wizard and now Stans.....not good customer service or attention like it used to be.

My new unit will not be purchased from this company....especially after the lady on the phone hung up on me.

Becky M.

12/15/2020

Quickly fixed my leaking garbage disposal! Charles was on time, helpful, and communicative. Thank you

Trevor R.

10/16/2021

We replaced two large ACs and worked with Mike Pell. We had a couple of hiccups with the install, but Mike worked with us and made things right. Overall we're very happy with our decision to use Stan's.

Giovanna T.

09/12/2020 12:00:00 SA

I call because the thermostat of my A/C system was not working,
The technician confirmed that it has to be replaced, and showing to me his portable computer, say you have to choose the thermostat that you want.... looking his computer there was avaiialble only one type at cost $334.00, and after my complain the technician offer to remove the call of $83 dollars. I didn't accept to pay $ 334.00 for a thermostat.
I called three times the office to speak with the manager, and I left a message to his voice mail, but after three days nobody has contact me.

Jennifer N.

6/13/2019

Stan's went above and beyond for me. The service person who showed up was on time and did his work quickly and efficiently. I work from home and he was very respectful of my conference calls that were ongoing. About 30 min after he left I smelled electrical burning and called back the main office. They sent the technician back and he rechecked the whole system, without finding anything. Instead of just leaving.. He arranged for another technician with more experience to come by just to double check. The second guy came within 30 min and also went through and confirmed it wasn't the A/C system. But again instead of just leaving, he stayed and helped me figure out where it was coming from. He even went into the attic to make sure it wasnt up there. We finally found the culprit (lamp gone bad was burning a bulb)!

Thanks to Stan's for having great employees who cared for their customer and saved me an expensive call to an electrician. They'll be my go-to from now on!

Michael E.

07/01/2017 12:00:00 SA

We recently had two complete heating and cooling systems installed in our 3,000 square foot home. Additionally, we are in the process of completing the project with weatherization which will include new blown-in insulation, sealing duct-work and caulking for windows and doors.

Our house was built 15 years ago, since that time, energy efficiency has more than doubled for heating and cooling systems. Since we are entering the summer months, and our sluggish Rheem system was nearing the end of its service life, we decided to change-out our two 3-ton a/c units and furnace with two new Carrier 2.5 ton a/c units and two Carrier 70,000 BTU gas furnaces. The order also included advanced touchscreen thermostats that featured automatic changeover from a/c to heat as well as vent control for our fresh air ventilation system. Besides a doubling of efficiency from 8 SEER to 16 SEER units, we went from needing a 35 amp breaker down to a 25 amp breaker which will result in additional savings for electricity.

Due to the scope of our HVAC upgrades, we decided to go with a larger contractor who was an authorized factory dealer and had the resources to deliver the products and most importantly, the expertise we needed to complete the project. After getting several bids, we settled on Stan's Heating and Air Conditioning. Beyond the depth of their team -- and their competitive bid -- we were impressed by their practice of sending two whole-house teams for two complete systems. This allowed us to have the job completed in one day rather than the two days that was being quoted by their competitors.

The two teams included Sy (Team Leader) and Robert as well as Roy (Team Leader) and Chase. They had a high degree of Esprit de Corp and although each team worked on one system, the other team did not leave until all the work was completed for both systems. I am completely satisfied with the speed and efficiency of the teams. They removed all equipment from the cramped attic within the first 30 minutes! Everyone was exceptionally upbeat and they did all the little things ... Like asking permission to use the bathroom! It was a real joy to work with all the techs.

Similarly, we were assisted by Whole-House Manager Kathie Hannahs as well as Owner Chris Strands in fine-tuning our order so that we received maximum value for our investment. Now that the equipment has been installed, another team from Stan's will start the weatherization soon....

John G.

7/28/2021

I would not recommend calling this company if you need immediate service on your air-conditioning. As of the writing of this review I have been waiting six days for Stan to get back to me with how to fix my air conditioner. Please take note this is the middle of July when the Texas heat is at its most intense. And while Stans sent a technician very quickly to assess the situation with my air conditioning, I've been told that I will hear back from them with the path forward to getting a part and finishing the repair. Remember again I am without AC in July. What they're clueless to is that I have reached out to a truly professional organization and within 24 hours already had my AC repaired because the new company had the part on the truck and fixed my air conditioning immediately. Before I called The other company, I called Stans three times pleading for them to offer a solution to my overheated situation. However they chose to completely ignore me, with indignant phone agents who expected you to Feel privileged that they were picking up the phone at all. I simply gave up, asked a few friends for recommendations, and called Trusted A/C, who is the company you should call. BTW, my air conditioning system is a state of the art Lennox variable speed unit, and of course I signed up for a maintenance agreement. So it's not like I'm too cheap to expect reliable service. I am absolutely shocked at the lack of response from Stan's, and have not received such poor service I think ever in my lifetime. One last comment on my rant, as you're waiting on hold for someone to pick you up on Stan's line, they play a commercial which says that air-conditioning is not a luxury but I necessity in Texas. Of course this commercial is to convince you to upgrade your system. What I find ironic, is that indeed I agree my air conditioning is a necessity in July in Austin Texas. So I thought you may have actually returned my call? I just don't get it. So my recommendation, make this company your absolute last resort.

Pat H.

6/16/2020

Terrible experience with sales guy that came out to my house. When I asked a question he started with the statement again, like he was putout by my questions. Besides they were $5k more than the company I picked who was very happy to answer my questions.

Sharon L.

6/23/2020

Very disappointed!! They said the air handler was bad and then suggested we buy a new unit. But had my nephew come in from out of town that works on air conditioners and said there was nothing wrong with it.

Chad G.

10/22/2020

Can't say enough good things about Stan's if they service your area. From Carolyn going above and beyond to get us serviced within TWO hours of calling to our technician Andrew doing an incredible job diagnosing and fixing our unit in minutes, such a top notch team at Stan's.

Danielle R.

7/13/2020

I called and the lady on the phone was nice. She took my info and said shed set me up for an appointment. Before she could something happened and the call disconnected. (It was not my phone). She did not call back. After 20 minutes i called again to ask if everything was set up. Talked to a new very nice lady who said there was nothing in the system about me at all. She said she was trying to get ahold of the other receptionist. Fine. She did and she told me they had an opening today and that she just had to do something real quick to get my appointment set up and that she would call me right back. That was at like 1030. It is now 1220. Idk if they provide good service but they do not seem to have their stuff together as far as the office situation.

Jacob Y.

01/06/2021 12:00:00 SA

I have said thank you so many times I feel like it's losing meaning, but thank you to everyone at Stan's! The customer service has been exceptional and was much appreciated during this stressful time.

The City of Austin alerted me of a water leak on my property, but I am currently stranded in Seattle due to COVID. This was immediately concerning, and I felt hopeless. As a first-time property owner, I also had no idea what to do. Stan's walked me through each step, rushed a plumber out to check my property, and followed up during and after the job was done. It was all so easy, and they were so clear in their communication that I understood everything. The story ends happily! There was no leak, and it was a misread from the city. It was all a learning experience, and I cannot thank everyone enough for all of their help.

To Stan's: Thank you for a positive experience! Shout out to Eric, Michelle, and Larry, who were all so kind and helpful. They truly have a people-centered mindset and were warm and empathetic throughout this entire process. Based on each of my experiences with them, it is clear they have remarkable people skills, empathy, and I respect and thank them for all of their time, help, and humor.

Thanks again, y'all!

Take care,
Jacob

Kay H.

8/13/2019

Great service as always
Nice, well-trained technicians
Always on time and complete work wit efficiency

John B.

03/05/2019 12:00:00 SA

I was quoted $2600 to replace a condenser coil in my attic. I was fortunate enough to do research and found the part online at Acwholesalers.com for $258 delivered to my door.

The part I purchased came with a 10 year warranty and I paid 500 dollars for Integrity Heating and Air to cut out the old one and install the new one I purchased online.

Here's a lesson, if you're replacing a part, find out what part you need from a professional, buy the part online and have it delivered to your door, and find a reputable company (even Stan's if they would do it) to just do the install. I saved around $1800 dollars.

2 stars because Stan's wouldn't install the part I had purchased so I had to go with someone that would due to the cost savings.

Jan M.

09/08/2021 12:00:00 SA

We were referred to Stan's by a good friend who is a home maintainenance professional and are VERY glad we took his advice! A ca 15 year old AC unit went out Labor Day weekend (on the hottest day of the year) and we expected a long delay in getting a service visit. We also expected the usual recommendation for older units: replace it instead of repairing. We were delighted that we got a quick response (service call on first work day after the holiday weekend) and a wonderful technician (shout out to Chris Mc Grath!!!). Chris is very honest and knowledgeable and repaired our unit quickly (replaced the capacitor) for a VERY reasonable price! We will Definitely be calling Stan's the next time we need AC/Heat service and eventually replacement)!!! Thanks Chris!

SS W.

4/15/2021

I dont recommend this company to anyone. They seems trying to trick your money when they can! My tenant said the AC would continue to run after the set temperature was reached. So I called this AC company to come to check. I don't know if it is because this AC knew I don't live there as a landlord, but they told me the AC was not broken and the damper was broken. They gave me a quote around 500 dollars to replace the damper! I asked my handyman and he said it was very rare to have the damper broker for a only 2 years new house. I did not move forward with this company because their quote was too high, but I wasted money to pay for their trip/diagnosis fee! Later I called another AC company and they came over and just simply adjusted the damper and only charged me a basic trip fee!

Kate R.

8/20/2020

Will definitely use them whenever I have a plumbing issue. Came within two hours. Competent, friendly and fair price. Couldn't ask for more.

Mark C.

8/17/2021

Really dissatisfied with person that came out today. He doesn't understand the flow of fluids in the least bit. I would caution anyone who has used Stan's to review the way their system is plumbed because if it is plumbed the way he proposed, you will only have softened hot water and maybe some cold water but the potential is there that not all cold water is going through the softener.

Susan J.

4/30/2021

I had a great experience hiring Stan's to replace the HVAC in my house a few years ago. More recently, though, they showed a complete lack of respect for my time. A plumbing tech was supposed to come inspect a toilet. I thought it was odd that they required a credit card to schedule that appointment, but I did it anyway. I rearranged my schedule to accommodate their 2-hour window but after waiting for an hour and forty-five minutes, I still hadn't heard from the tech, so I called them. They said they'd have the tech call me with an ETA. By the end of the 2-hour window, nobody had called me, so I called again to follow up. At this point, they told me the tech would be 40-50 minutes late, but due to another obligation an hour after the scheduled appointment, I couldn't wait for the tech beyond the time we'd agreed upon (had they given me the courtesy of a heads up, I might have been able to get my husband to come wait for the tech). I still needed the toilet fixed so I suggested several time windows on the following day. They weren't able to accommodate any of the times I suggested, so they tried to reschedule me for the following week. After wasting two hours of my time on the originally scheduled day, they really should have accommodated me for the following day. But they clearly don't respect customers' time. Had I cancelled at the last minute, they probably would've charged me a cancellation fee. But when a service provider does that, there's no accountability or repercussions. I will be watching my credit card closely to make sure they don't try to charge me for services that were never rendered.

Ryan J.

08/06/2020 12:00:00 SA

When our AC went out in mid-July they came out quickly to resolve the issue but then when it went out again later they came back and determined the whole system would need to be replaced. We got estimates from several companies before deciding to have the install done by Stan's. They were not only the best price but also we're able to do the work a week sooner than any other company. The team that came out to do the install was professional and did the work in the estimated time. While it's never fun to have AC issues or to replace your whole system I'm glad we hired Stan's to do the work.

Nathan L.

08/10/2021 12:00:00 SA

I'm very unhappy with Stan's service. They installed my AC unit in my house in 2015 and never informed me that I should sign a free warranty extension that would cover parts for 10 yrs instead of 5 yrs. My system broke down after 6 yrs and so it was now longer covered. The technician removed the fan that was broken and said he needed to order a part that would take 5 business days. I was without AC for two weeks in the Texas summer. I called everyday after the 5 days to see if the part was in and no one ever called me back with information (pretty frustrating not knowing whats going on). Finally, after 2 weeks without AC a technician called back and came over to finish the fan installation. They said they weren't able to fix it and needed to wait on another part. Luckily I had watched YouTube videos that explained that the fan could be cut out of the housing. So told them to do that instead. The quote for fixing the issue went up at every step along this process but I was desperate so agreed to the constant price increases.

Futhermore an AC duct that Stan's originally installed had fallen off and I asked if they would fix that and if its covered considering it was a faulty installation on their part. Nope. That's an extra $480 to reseal and hang up a duct!

Michelle E.

10/20/2020

Amazing service from the moment I called them early this morning in a panic, to when the technician arrived and went above and beyond to solve our plumbing problem. Bill was friendly efficient and kind on the phone while scheduling my service, and Frank showed up within the hour. He was professional, knowledgeable, he was wearing his mask, I was amazed at how hard he worked to solve our problem. Stan's is the best, and has the best people!! Highly recommend Stan's and would give then 10 stars if I could.

Ardy K.

8/22/2018

I called Stan's at 11:15 am regarding an AC that had stopped blowing cold air. They told me they had technicians who could come within a 2-hour window and offered to schedule 12-2, 2-4, or 4-6. I scheduled for 12-2, and they called me back at 12:30 pm to let me know that the technician was going to be coming closer to 2 pm. They then called me again at 1 pm when the technician was on the way. This doesn't sound like much, but I've experienced other companies who either show up without warning, late or not at all.

When the technician Jeff arrived, he was very polite and knowledgeable. It turns out my 22-year-old AC had been leaking refrigerant and needed a refill or complete replacement of the unit. I opted for a refill so I could save up for the unit replacement. Jeff promptly started the work and was more than happy to explain everything he was doing, break down the pricing before doing anything, and answer the countless questions I had.

Thank you Jeff for allowing me to sit in a cold room again in this blazing hot summer. 10/10 would call again.

Jens B.

8/19/2016

So what is the deal with Stan's and Strands Brothers. Honestly, I don't have a clue but what I do know is that Stan's rocked my new A/C install. Originally had Landon out for an estimate last year. I was having a constant dialogue with the wifey regarding whether the A/C was working or not. I was convinced it was fine, but as all great husbands know no one is happy unless the wifey is happy. We choose to leave it for awhile and all credit to Landon, he didn't pressure us at all to purchase a new one. During the process Landon was very thorough with three options. What was particularly impressive was he explained that getting more tonnages wasn't necessarily the best way to go.

This became an interesting conversation as he explained truly the maximum an A/C unit could cool the house. He got the footage of our abode and laid out three options for us, prices and rebates. He completely understood my reluctance to buy right now, since there wasn't anything wrong with my good old 19 year Trane. He actually checked our unit and confirmed that it was in good working order. His firm recommendation wasn't even the most expensive unit we reviewed together. We finished up our meeting and told him we would be in touch. I decided to let the unit ride for another year and this spring we went ahead and started the process again. It was impressive that he didn't up sale me since he knew the wifey really wanted the bigger system then he was recommending and I was willing to do whatever made her happy. So big pat on the back to Landon for that.

I emailed Landon, he pulled the records and our original estimate. We went with the unit he recommend, scheduled a time and the dance was on. Their crew arrived exactly on time and were very polite, efficient, and professional. They cleaned up after themselves, ran through the system with me and the rebates I would be getting. The supervisor came out to check the work and ask how everything went with the installation. They coordinated the city inspector who came out with the supervisor and made a couple of adjustments, put in a CO2 detector. While the supervisor left me alone with the city inspector, I casually asked him his opinion of Stan's and he gave them two thumbs up for the work they did.

The clincher for me, is they left me a referral coupon for $50. As fate would have it, a month or so after we installed our new unit, our besties were looking for an upgrade to their A/C unit. I mentioned our experience with Landon and even though they already had three bids, they gave Landon a call. I got a text a couple of weeks later that they just finished meeting with Landon for a couple of hours and were very impressed with him as well. Moral of the story, besties also went with Stan's. And a week or so after their installation, a sweet $50 check showed up in my mailbox. #forthewin

Scott R.

11/10/2018 12:00:00 SA

Stan's consistently provides terrific service from the point of making an appointment through the visit. The technicians are polite, great communicators and do quality work. We've had numerous great experiences, but the most recent one prompted me to write this review.

We had our AC fixed by Stan's but felt that there might still be a problem since it was taking a long time for the house to get to a lower temperature. Guests were coming to stay so we wanted to be certain that it was in working order. Stan's quickly arranged, on a Sunday, for a technician to come back to the house to double check things.

Andrew showed up on time and quickly started assessing things. He determined that everything was in working order and then took the time to explain to us that it would take a while for the AC to 'catch up' after the temperature has been high for awhile. Specifically, he let us know that the AC would lag while the humidity was removed from the house.

All along Andrew was very patient and professional. It was a terrific experience. Thanks Andrew!

Xavier M.

04/05/2021 12:00:00 SA

I went with the first plumber to reply but Stan's never followed through, so after three additional attempts with no reply...it's official, I've been Ghosted by Stan's Heating air & plumbing??

Cynthia R.

09/03/2020 12:00:00 SA

Stans used to be good, not so much anymore in the timely customer service for me, their Gold Club member

Sam H.

3/27/2020

Needed to get a home service contract for my ac because the last thing I need in a pandemic is a broken air conditioner. The tech was super prompt and courteous. He explained everything that he was going to do. He got my ac cleaned up and functioning much better. I don't even hear it when it kicks on anymore, it's so much quieter! Thank you for coming out!

Taylor L.

6/29/2018

I stan for Stan's. (That's for the youths.)

But, seriously, we had a perfect storm emergency scenario and Stan's saved our bacon. Most specifically, Jeff did!

I could give you the whole backstory, but basically this all happened after office hours on a Friday night. We were out of town and panicking about our friend staying at our house and our dogs slowly melting. No bueno.

Brian was going to come by, but was pretty far out, so he kicked us over to Jeff who ended up being was in our zip code. Jeff was communicative, helped us super fast, and most importantly, our AC works again in the dead of summer. Yes.

May it be known that June 29th is now Jeff Day. Thanks y'all we will be calling you again!

Charles C.

5/17/2021

On time,as promised -- and they had the part needed. Friendly and reliable, what you want in an HVAC guy.

Anthony S.

08/10/2021 12:00:00 SA

I appreciate your good work on replacing my water heater, but I can't get ahold of anyone on follow up questions about my new water heater and no one is calling or emailing me back. I have left numerous requests. Your service is great but the follow up lacks in communication.

Chris T.

4/13/2021

Great response time and diagnosed our AC problem and had repaired in about an hour. Marshall Harris our technician was great, highly recommended. Will switch our yearly services to Stan's after this great encounter .

Leila S.

02/07/2020 12:00:00 SA

Our AC at my salon was not cooling. I have used Stan's for years at my home and business. Sadly I found out this time that they are under new ownership and they do not honor their old policy as far as how they treat customers. The tech was there for less than an hour, added some freon without finding out if the system is leaking or not and charged me 575.00 dollars and when I asked is it going to leak again? he said I don't know! I called the next day to complain and they said the manager will call me. I never heard fro them. Stan's is not the same business who used to value customers and offered good service at fair price. They are sloppy and greedy. Be aware.

Jeff P.

3/31/2021

Stan's corporate called me back and asked what they could do and since I still had the plumbing problem, I agreed that they could send someone. What they offered was to waive the diagnostic fee which is the fee they deduct from your bill when you have them do the repairs. So the cost to me was the same. They sent someone that afternoon. The technician was fine and arrived about an hour after the call. He used the parts that I had ordered to do the replacements myself and was done in about 30 to 40 minutes. He said he would give me a discount for working on 2 toilets but the receipt which was emailed later shows no discount.

Keri D.

06/06/2021 12:00:00 SA

My ac would not work after the freeze, so I had Stan's come out since they were the ones to install my unit. Apparently, all the freon was gone. Tech couldn't explain why. So, 940 dollars later and it's still hot. The humidity us the same as the temp. I've only had this unit for 21/2 years, so it's 6 months out of warranty. I will never call this company again. No one that's come out can explain why it's not working properly.

Kristi P.

1/21/2021

Promised lower bills, did not see, unit (Carrier) broke twice in just over a year. Did not stand behind the performance but did stand behind the hardware (probably backed by carrier anyway). The manager didn't call back and verify service and frankly ignored my calls for backing the product. I would choose another company for a new unit, We are still paying on a 17K product and it's painful when we thought our bills would decrease and they didn't on this premium carrier product.

Michael R.

05/08/2020 12:00:00 SA

I recently had a full replacement of my old outdated HVAC system. It went better than expected with a one-day completion at a good price. I must mention my appreciation to the technicians Brandon and Greg for a professional installation and respecting my house. All equipment was quickly picked up and Brandon showed me the work that was done and pointed out the features of the new system prior to leaving.
I will be a return client.

Blaine J.

4/27/2021

Really great in some ways, not so good in others. Extremely responsive to initial calls, replaced whole system as needed and have great follow up check ups already scheduled to ensure unit is working well-For no charge. Really good program there for that. On the other hand, no so good on the call back communication. Granted things are super busy, but...

Ralph W.

4/20/2021

Abraham and Mickey saved our life...fixed my heat pump the night before the big freeze...the only ones to call.

John O.

04/07/2021 12:00:00 SA

Got a call back from Stans. Very apologetic. Promised to provide a refund of 364, reducing the charge to $125. That seems very reasonable. I appreciate Stan's review of the work, the callback, and the adjustment. With that in mind, my review is a positive one. They stopped by, were professional, identified the problem, and gave a good recommendation. It sounds like the original pricing was a misunderstanding, one that they corrected quickly.

Barbara A.

6/25/2020

We needed service for our A/C unit. We scheduled online and got a call back to complete a request for service. They came out and serviced our unit only to have it go out again, we called on a Sunday received a tech on Monday and it's been running fine since. I would recommend Stan's because they showed us that they were committed to getting our unit working. Thank you special thanks to Price and Brian! Both are good technicians.

Dennis S.

6/27/2015

Strand Brothers is back. They are now named Stan's, but it's the same quality service and professionalism I've always known from Strand Brothers. Accept no imitations, especially not ones who now use the Strand family name.

Was a loyal customer of Strand for many many years. They installed and maintained units at a number of houses I lived in over several decades.

At first, Service Experts were credible, and I continued the relationship with them as the new owners. But they could not maintain the same level of service we'd enjoyed previously. Poor response, would say I needed an entire new unit when they did respond, over time I just entirely lost interest in dealing with them.

Then the upstairs unit went out yesterday. I thought it was a good time to check out Chris Stand and Stan's. Score. Called at 8am, they gave me a service time noon-3pm. They said they'd call 30 minutes before, and they didn't, but they did show up within the specified window, and I was home anyway, so no biggie on the missed call.

The service technician was professional and friendly. He diagnosed and repaired the problem (compressor) in about 10 minutes. The charge was reasonable, there was no attempt to upsell (which seems to always happen with those other guys). They have my business and my recommendation, and I'm more than happy to offset some of the negative reviews they've gotten on yelp.

Sara S.

2/19/2021

Stan's guys showed up as soon as possible during Sbowpocalyse 2021 and were able to replace our split pipe so that once the city restores water to our neighborhood, we will be good to go. They worked hard for 1.5 hours (mostly after dark) to make sure we were taken care of.

Stan B.

09/06/2020 12:00:00 SA

I have called Stans three times to get a followup appointment, the women who answers the phone is very polite, however every time I call she says she will notify the parts dept and get right back to me. still haven't heard a word. I will now go elsewhere for the repair with a company that gives a damned.

Tony M.

02/12/2020 12:00:00 SA

Stan's reached out to me after they were made aware that they dropped the ball on the screen that got white stuff splashed on it during the AC replacement at our home. They apologized and bent over backwards to make the situation right. These guys really care about the finished product and about the customer experience. I am so appreciative of how they handled the situation. They are the best!!!

Sam G.

1/30/2021

They advertise 24 hour service and when you call, the best they could do was 3 days later. Isn't this false advertising.

Shina B.

8/28/2019

Our ac stopped working when we came back from vacation on Monday and it was 95 degrees in our house! Tuesday, I contacted Stan's after reading their positive reviews and messaged via yelp to get a quote. I received a message promptly and was able to schedule and have a technician come out that evening. Our tech arrived on time and he was friendly, sweet, knowledgeable, and explained to us what the problem was. Unfortunately ants caused our ac unit to short circuit (which I didn't know that was even a thing). Our technician had the part and fixed it within 15 minutes. He also explained they come out 24/7 and offer the same diagnostic fee of $89 whereas other companies charge a higher price for emergency repairs. We could have called Monday night and got our unit fixed if we had known! I highly recommend them! Thank you for saving us!!!

Lynn D.

8/30/2017

Not impressed. Jessica was confused about June day they were coming. Asked for clarification and confirmation from James by email and never received a reply. Charlie came out on designated day and supposedly did a check-up for $79. He carried a gallon jug of vinegar up into the attic to flush the lines. However, figured out later he did not even turn and face the unit to flush it.
And of course he said my unit would not last this summer.
Recently moved back to Austin.

Connie T.

6/26/2018

Our previous HVAC service company closed shop last year due to the owner's health issues. My husband and I researched other Heating & Air Conditioning service providers. We chose Stan's based on feedback from neighbors and online reviews. Happy to report this was a good choice.

We have a service contract with Stan's that includes two system checks each year. Our system is older and we know that it will eventually need to be replaced. Stan's provided proposals for a new system so that when the time comes we will be prepared. Our existing system is still working really well.

Shout out to Andrew, our favorite technician @ Stan's. Andrew is both knowledgeable and professional. We appreciate Andrew taking the time to explain the results of each service check in easy to understand language. A personal peeve of mine is technical folks who use tech speak to baffle you with their brilliance - not.

We'll be depending on Stan's for our HVAC needs for the foreseeable future!

Dave S.

12/06/2020 12:00:00 SA

What to me appears to be a simple furnace issue has turned into a multiple visit attempted fix. I say attempted because it is still in progress and I am awaiting their next try. Will update with details later.

Joan O.

7/29/2017

Today is forecast to be 107 degrees, so you can imagine how upset I was yesterday evening (Friday) when my AC outside unit stopped working. I called Stan's and could have had a service person out last night, but because of another commitment I chose to make the appointment for today between 10 am and noon.

The technician was here by about 10:30am. It was a blown capacitor, so within 5 or 10 min I had cool air once again. I am so thankful that I have my AC back working. Thanks Stan's for the quick service.

Scott P.

8/26/2020

I don't usually write reviews but couldn't pass up calling out the excellent repair work done to 3 of our AC units by Mickey and Price. These AC units weren't cooling properly and Mickey and Price extensively inspected and repaired each one. One fix was associated with a faulty Nest thermostat resulting in the heat running at the same time as the AC. 2 techs from other companies failed to identify the problem. But Mickey found the root cause after making multiple trips to the hot attic. Really appreciate his persistence to isolate and fix the issue. The other 2 units were less complex (adding additional coolent to one and flushing the drain pan of the other) but thrilled to say all 3 units are working great and the house is pleasantly cool again. Really appreciate the skill and persistence of both Mickey and Price to solve the problems and restore our AC units to normal.

Roger P.

11/18/2019

Heater went out in the middle of the night and I called them first thing in the morning. They were prompt that they showed up within three hours when I first made the call and the gentleman that serviced my heater was very informative on what was the issue. I was fortunate enough that the labor and parts were still covered under warranty too.

Brian T.

11/17/2020

Work was done well and workers were courteous. Unhappy about pricing which I found is 30% more then many other small businesses are charging for a water heater install.

Karen R.

11/09/2019 12:00:00 SA

Had a great experience in having my AC system evaluated for mold contribution. Michael C. was the lead tech who thoroughly evaluated my AC system after an environmental assessment indicated a light mold problem. He did a fantastic job! He showed me photos of what he found in my system and explained everything with very clear detail.

I was very impressed with Kathie who helped schedule my appointment for the environmental concern, and also Michael who provided excellent service.

I would recommend them for any environmental service, as they know what they are doing. I will follow up with their recommendations to fix the mold issue. I also went ahead and scheduled twice-yearly AC check-ups because I was so impressed with this company.

Karen T.

08/06/2020 12:00:00 SA

Had an ornery AC today that wouldn't cool. Stan's came out quickly. Located the issue and fixed it. Can't say enough good things about this company. Bravo

Melissa M.

7/25/2019

It has been such a pleasure working with Stan's compared to other HVAC companies. They have been very responsive on the phone. It was easy to make an appointment and the technician showed up within the time scheduled. He was professional, identified what needed to be fixed, and got it done. He covered his shoes with paper booties when he came in the house to keep from dirtying our floors. I felt comfortable that the job was done right so we purchased a service plan.

Jackie W.

07/10/2019 12:00:00 SA

Our AC went out and of course it's summer and 7pm! We called Stan's and within 2 hours Andrew was out to fix our unit. Thank goodness it was an easy fix, but we greatly appreciated Andrew's willingness to be out here until 9:30pm!

Glenn G.

07/02/2020 12:00:00 SA

I had special guests staying in my lakehouse on Lake Travis and when they arrived late yesterday afternoon the air conditioner was not working. Well that's not good. Fortunately, having Stan's Heating and Air as my go to a/c service is better than having a brother-in-law in the business. Even though it was past normal business hours they sent top notch tech Andrew out and in no time we were back in business and the long holiday week was saved. Thank you Stan's and thank you Andrew. GvG

J M.

5/25/2020

I purchased a new build home in the Round Rock. I was having some high humidity issues and Austin, the service tech from Stan's came out to check it out. He was very knowledgeable and had a great work ethic. He check out all the parts of the system and identified an issue that would contribute to the humidity problem. I was going to buy a dehumidifier but he recommended I wait and let the adjustment work for a couple days and then if I still wanted less humidity he told me who to call. Since I am new to TX, I asked lots of questions about how A/C works in TX and what I need to do to adjust the system during the different parts of the year. Great Service / Very Knowledgeable. Thanks Austin

D A.

10/06/2016 12:00:00 SA

I love Stan's HVAC. Believe me, it's worth the price to get your house treated right! We've wasted our time/money/poor service with home warranty companies. Stan's is worth every penny!

Chris, who arrived early/on time, looked at our heating unit for its' yearly checkup. He's knowledgeable, professional, with a great attitude. He explained to me our heating unit. In addition, he gave me tips on caring for our AC units. Like where to pour vinegar down the tube, etc.

Turns out, I'd been pouring bleach or vinegar down the wrong tube. *This is VERY important to do in Austin, once a month, while it's running. Especially, if your AC units drain into your sink. If the p-trap gets stopped up, it can cause the sink to fill/back up with water and overflow. No big deal, unless this happens when you're on vacation for several weeks.

This tip alone could prevent flooding in your house. Along with keeping the drain/p-trao clear with a plastic snake, regularly changing your air filters, and also, even putting vinegar down your sink drain, connected to the AC drain. :-)

Chris even instructed me on how to clean out our AC units outside, and WHERE to turn off the electric running them, to avoid getting electrocuted.

Thank you Chris and Stan's!

Shannon C.

06/12/2019 12:00:00 SA

I would highly recommend Stan's. They were recommended to me by a neighbor and they definitely lived up to their excellent reputation. I have had several dealings with them and they were always friendly, reliable, helpful and accommodating. I have spoken with Eric Castillo several times and he always went out of his way to be helpful and reassuring...even speaking with the parts department on my behalf when I needed help and sending a follow up email so I could get in touch, if necessary. Jeff, the technician sent to my home was equally friendly and helpful; patiently answering all of my questions and explaining everything he was doing. Thanks for the great service!

Sarah D.

6/26/2018

The technicians are professional, knowledgeable, prompt and complete repairs quickly. The administrative staff is pleasant and very responsive.
This review is based upon my disappointment with the way Stan's bills for their services.

When my home was built, Stan's installed the heating and A/C units, so our warranty is with them. Our A/C unit that was installed is a Carrier model with a long history of known capacitor issues, notably failing frequently in hotter regions. My first A/C unit's capacitor failed 2.5 years into service. When I called Stan's I was under the impression that the entire service call and repair would be under warranty. I was very frustrated to learn that they charged me $350: $90 for the service call, $120 to replace the capacitor and $140 to fill the unit with Freon. Stan's did agree to reimburse me for the Freon since it should have been completely full when they installed it.

Now, 10 months later, the capacitor on my second A/C unit failed. I was charged $200 for a $90 service fee and $120 in labor for a job that took 15 mins. The technician who repaired it said they fail every 3 to 4 years due to the extreme Texas heat. The warranty for both repairs only covered a $25 part. Other appliance repair companies roll the service fee into the repair costs. Stan's does not.

So despite being in business since 1954, Stan's is selecting Carrier models to put in new homes that have known design/failure issues to include capacitors that fail at known and predictable times early in the life of the unit. This is a great example of planned obsolescence IMO. I frankly feel frustrated because despite being loyal to this company, I believe that they have a business model that takes advantage of customers who believe that they will have warranty coverage for their units.

Although I've had excellent experiences with their staff, technicians and repair process, I feel compelled to share my concerns on this issue with BBB and Carrier.

David W.

5/31/2019

I signed up for an annual service plan this year and just had my first included A/C check done yesterday. The tech they sent out was Matthew S. and of all of the service people I've ever had at my house on Lake Austin, Matthew is truly the best. I am thrilled with Stan's and their professionalism that showed itself so clearly through this great technician. I highly recommend Stan's!

Paul C.

01/02/2019 12:00:00 SA

Jeffery came out and made adjustments on our heat pump, so that it will stop icing up. Moved here from MN and did not know much about heat pumps. Jeffery was kind enough to explain how they work and why I was seeing the ice. I appreciate the work and knowledge.

Charlie M.

6/21/2016

In 2010, I had Stan's install a geo unit for me. Overall, I was pleased with the install and the resulting customer service. Somewhere along 2011 or 12 this company turned into Chris Strand's Stans with folksy commercials about treating people right and people reciprocating that sentiment by supporting the hometown boys instead of the national chain that became the national chain coincidentally with a large infusion of cash into Chris's (and hopefully, his mom's) bank account. Well, he has this fellow named James that works for him and has made it clear that they no longer want to service me and they have met their minimum warranty obligation.

Thanks for that, James.

I know I live pretty far out, about thirty or forty minutes, (that happens to be about thirty minutes closer to y'all than Marble Falls, which you advertise as serving and a LOT closer than south Austin during most of the day's traffic) but I also paid a premium price for a premium unit. So, being a pretty non confrontational fellow, I'll cut my losses at a few hundred dollars in service calls and the time it takes to pen a 1 star review and send my business on this unit, and the house I'm building this year to southwest mechanical out of San Antonio. I'm sure that the entire Stan's family, but especially James, will be glad to never have to accept another phone call or another $25,000 check from me again (hey, geothermal is Cadillac, baby).

If you need a freon charge, and you live no more than about 30 min from North central Austin (or in Marble Falls) these guys, I imagine, will fit the bill. Don't forget though, those commercials get paid for somehow and there are a lot of good, local guys out there without the advertising overhead.

If you are serious about geo thermal or vrf, please, do yourself a favor and go with an outfit that wants your business, not just your money. There is a big difference, after all.

Chris, I see you respond to a lot of negative reviews and I think that is a good one on you. If you care to respond, then please include an explanation as to why you'd refuse service to one of your own installs. To be clear, I'm not requesting warranty work, necessarily, but paid service work. If James there is towing the company line in what he's expressed to me, then he deserves a pat on the back and lunch on Friday, he's got a tough gig. If not, he deserves a talking to. Either way, all other water furnace providers had a hard time believing that you'd refuse service to your own job... well, except the fellow from southwest, he kind of chuckled and said something to the effect that they'd picked up a few clients from outa town that had installs done by companies that got wet feet about servicing geo and that they were happy to pick up my business as well.

Raja S S.

11/05/2019 12:00:00 SA

The service was good. The technician was able to fix the issue, however it was very expensive. The total work took about 30 minutes max but I was charged around $274 for that. When I looked into the itemized receipt, I can see that I was charged $69 for cleaning the AC drip pan which was a 5 minute work to suck up water with a vacuum!!

Gregory Y.

08/05/2019 12:00:00 SA

Very happy with this company, since our old originally installed A/C finally decided to go out for good in August, the hottest part of the year. Stan's was able to come out and replace it with an upgraded new system the very next day. The fast response was timely and truly awesome, otherwise our house full of sheetrock walls is almost uninhabitable without proper air conditioning. All the staff were courteous and well trained, and seem to know the business well. Would highly recommend!

Melissa W.

10/20/2020

We needed a quick repair to our AC when one of the blowers went out. Price was quick and knowledgeable and came out the same day to diagnose the problem. Michelle was very professional and kind, who acted promptly to coordinate getting the part, connecting with our warranty service and scheduling the repair. Chris performed the repair the SAME DAY! The AC works great now. We have a large household and they cared that we needed to cool the house quickly to get our family comfortable.

Peyton P.

07/01/2020 12:00:00 SA

I have been a customer of Stan's for several years and have always received excellent service. Miguel Marin came recently to perform my Gold Services Club preventive maintenance check and he did an excellent job. Miguel was very courteous, knowledgeable and professional. He answered all my questions and completed his job in a timely manner. I highly recommend Stan's Heating, Air and Plumbing. Quality service at a very fair price!

Bette P.

6/22/2019

Technician was early. Very professional. Took care of my hot house, and had my A/C running again in 45 minutes. I had to have a new motor and he had it on his truck and did a superb job. I was afraid I was facing a huge bill. It was only $524. He did warn me that the compressor was very old and that I might want to start saving for a new HVAC system. I was happy to get the heads up on that.

Baihlah R.

09/04/2020 12:00:00 SA

i gave a 1 star review..... i was too quick to judge....
i am revising my rating back to 5 star... as they have rectified the service call scheduling problem

Steve W.

6/17/2019

During a routine HVAC tune-up, Stan's technician, Anastasia, diagnosed a potential problem with a dual capacitor. She explained all options and completed the work to my satisfaction averting a future problem in the heat of summer. One should not understand this young lady's ability, knowledge, and thoroughness. I will definitely use Stan's and particularly Anastasia for any future HVAC issues.

Lori D.

9/13/2018

These guys were fabulous from start to finish. I am extremely pleased from sales, to installation, to customer service. Total professionals.

Ben W.

06/11/2019 12:00:00 SA

Austin was our tech today and did a great job taking care of us. Was on time and had our AC up and running again.

Price was fair and Stan's didn't use any high pressure sales tactics. Friendly and informative tech. Would recommend to friends & family

Betina F.

6/21/2018

I have been a Realtor serving the Austin area for 11 years, and should have a great HVAC company in my pocket, but I didn't until now. I am extremely impressed with the service, promptness, honesty and affordability of Stan's HVAC.

My AC system was blowing, but not cooling. I called 3 companies to get bids on service and a Freon boost. The first company said I needed a new coil for $3300 and if I scheduled it within 24 hours they would knock off $100. He also said the unit was at the end of its life and has a Freon leak and he strongly suggested we replace the entire system for $6800 or $7600. He said replacing the coil was essentially a waste of money as the unit was probably going to need to be replaced within 6 months. Now I don't like being rushed into things and the doom and gloom diagnosis see that as a red flag. The second company never showed up for the appointment.

The third company was Stan's HVAC. I will admit I liked them before I even called. Because I had used their service 15 years ago when the family owned Strand Brothers HVAC. The service technician was named Austin and he is from Austin (which is rare these days). He showed up on time and was very friendly and knowledgeable. Austin was very patient explaining everything to my 80 year old Mom, who asked him to repeat the diagnosis and service plan a couple of times. The end result, we just needed the system cleaned a bit. No need for Freon or a new coil or a new system. No high pressure sales tactics, no gimmicks, no red flags. Just honest, fast service. Within the hour our AC was blowing cold like a champ with a solid 20 degree temperature differential. He said our HVAC was older, but probably has another 3-5 years of good life in it. He recommended getting annual service to avoid any potential surprises going forward.

Bottom line, if I know anyone that needs HVAC service I will absolutely recommend Stan's Heating and Air Conditioning. They are the real deal and give excellent customer service with a smile. You will be glad you called them, I know I am.
Betina
:)

Matthew M.

2/22/2018

Would not take responsibility for their installation (they did not install a float switch, which caused water damage) and tried to blame other folks. If you have any equipment that they dont sell. Forget it. They will tell you all kinds of bs. In short, they are just trying to sell stuff, not help you heat or cool your home.

Barb I.

5/30/2019

Responsive and thorough. Will continue to use Stans for my HVAC problems. Berney was courteous and knowledgeable. He found the cause of our problem and suggested a solution. The solution seems to be fairly easy and will improve the cleanliness and comfort of our living environment.

Jesse W.

5/24/2019

Troy and Chris(?) installed a new 5-ton unit in our house on May 16, 2019. Both techs (especially Troy) were very professional, helpful, seemed very knowledgeable and did a great job.

J. Whittenton

Ivan I.

5/15/2018

Excellent maintenance service today from Nathan. I can tell he has attention to detail, and he inspects for problems vs assuming everything is correct.

Kristin B.

10/01/2018 12:00:00 SA

We scheduled and appointment, asking for them to do some work we thought was needed. However, they were extremely honest and explained that we didn't need any of the maintenance that we thought we did. They could have proceeded and made a lot of $.
We will call Stan's in the future. Thank you!

Ron B.

07/12/2020 12:00:00 SA

I called late on Saturday night when my AC unit went out. They were here early Sunday AM, fixed the unit at a very fair price. I couldn't be more satisfied.

Lisa S.

09/01/2018 12:00:00 SA

We purchased a new Air Conditioning. One of the pipes had a crack and slowly caused a leak. We noticed this after an inspector came and said everything looked good. The leak has caused mold on our ceiling/wall. The representative said that a supervisor would contact us, and it has been more than 24 hours, and no one has contacted us. Another representative said that a supervisor will get back to us, and we have not heard anything.

Christian D.

2/19/2019

Prepare for getting an EXCESSIVE amount of sales solicitation calls & email spam after using their service. The sales people trying to promote their spring tune up special are really quite forceful & pushy... and telling them to remove you from the calling list has no effect. I still get calls weekly.

Then the emails start. Honestly I have never had a worse experience with any company that I have actually done business with. (sure I've gotten robo calls and been on scamming / spam email where unsubscribing simply does not work) But this is semi legit. I paid them for their services and now they annoy me to the extent that I have had to block their number.

Ironically, they did acceptable work. Little expensive, but within tolerable bounds.

Wendy M.

6/27/2018

Stan's products are of the highest quality. But even more important is their service! To lose your air conditioning in Texas on a hot summer day...well, it's not pretty. I had my unit replaced two years ago. Kevin Borseth was the sales consultant....was prompt, knowledgeable, and scheduled me immediately. Two years later, I am still a happy camper.. that is because Anastasia has consistently been my service rep for filter changes and inspections. She is very competent and lovely to work with. She is knowledgeable and works fast. I always request her as I know that I will have no worries about her honesty and competency. And she always has a nice smile and is very accommodating! I recommend this fine company very highly!

Jill A.

8/18/2018

Air conditioning went out on a Saturday afternoon. Called Stan's at 1. Technician came by 4:30. (Window between 4-8) Needed a new capacitor-replaced and back working by 5pm. Could not be happier with the service and the cost. Thank you!

Aaron L.

02/01/2017 12:00:00 SA

Worst A/C repair company ever. Their specialty is collusion and price gouging.

I have a thermostat in my house that they installed. This thermostat is under warranty and is now faulty. Stan's AC quoted me a price over the phone of $310 to replace the thermostat. It's a 2 minute job.

UPDATE ON MY REPAIR: After Stan's AC quoted me the ridiculous price of $310 in labor only to replace a thermostat under warranty, Aire Serv Heating and Air Conditioning did the warranty replacement for me for a total fee of $125. I strongly recommend using Aire Serv, as that's who I will be using from now on, and it would be a long cold day in hell before I ever use Stan's A/C. Do yourself a favor and use Aire Serv, unless you like paying 148% MORE for the SAME work.

Jake J.

9/26/2017

Be cautious. When we booked the service call they said they wouldn't do any work (above the service call fee) without first telling us the price and getting our ok. The serviceman looked at our heater and made a quick adjustment to the gas pressure. Then handed us a bill for $140 more than the $90 service call for making the adjustment. Seems awful steep for what was done and somewhat dishonest.

Update (26 sep 17): they never attempted to contact. Why did it take 11 months to even respond to this review?

Again read the first sentence prior to contacting them.

Paul F.

8/19/2015

Disappointed that because the technician didn't have the right part, I have to wait a full 24hr for a return visit. Apparently they are so busy due to the heat, which I do understand. What I don't get is why they closed at 5 during this busy time so the tech couldn't get hold of anyone to let them know. I currently have a maintenance agreement with them which gives me priority - doesn't feel like that.
I'll update when we get resolution......

Harriett H.

01/03/2019 12:00:00 SA

My husband & I have used Stan's to maintain, service & (when needed) install new equipment, for many years. We have found their service to be without fault. Their technicians know the HVAC systems thoroughly, can correctly diagnose problems & then remedy them. They are also respectful in wearing booties so as not to track dirt & leaves into our house. We've had no complaints with Stan's whatever, and are happy to provide this very favorable review of their work.
Harriett Harrow
Austin, Texas

Asha A.

01/01/2019 12:00:00 SA

We were very please with our technician Andrew. Our heat stopped working on New Year's Day and we had lots of family over including small children. I called the emergency line after hours (after 5 pm on a holiday) and Andrew was at our house in less than 30 minutes and fixed the problem quickly. We were very happy with his professionalism. Highly recommend!

Steven N.

6/19/2017

To start this review, I have to lead off with the fact that I think or past tense, thought very highly of this company and have been a customer of theirs since 2010. In fact, they are the company that installed most of the components in the house when it was built. However, their most recent effort was sub-par. I am only writing this review because I made the leadership aware that they had an issue and at least on the surface received a thanks, but not much of a follow up. Here are the facts so you can make your own decision.

I scheduled a routine service a few weeks ago and set it up for last Friday. On Thursday night when I got home from work, the AC was not working. I suspected that one of the dampers was not working properly and caused the system to Ice up. I called the emergency line to discuss the issue and make a judgement call on whether to do an emergency service call or wait for the next day. I called them out with the logic that if they identified the problem on Thursday night, if they needed a part, then they could bring it out on Friday am. This thought, though logical, did not apply to how the company operates. The tech and the stand by tech on the night help line said that they would leave notes and try to contact someone, but they were not comfortable that the message would reach anyone to include the one parts guy. They were correct and the tech for maintenance arrive thirty minutes early on Friday with no parts. I later learned that routing maintenance folks don't fix things - they tune things up. When I called the office to discuss, I was told that they could service one of the ACs and then schedule the second a few weeks later. When I asked - I was told that it would be an additional charge to come back out and do the second service because that would be a separate service call. Paying double for an AC service call didn't make sense so I cancelled that action.

I attempted to contact David the parts guy on Friday to see if the parts for my repair where in and after a call back etc and a few hours - David called with good news, they had the parts. The bad news - I could not schedule the repair that day and could not get them to do the repair as part of the after hours service call. I was told that the repairs would take 4-5 hours (remember this for later in the story). I was frustrated and attempted to call the on duty manager. After repeated telephone messages, responses of he is tied up in a meeting etc. I gave up trying to contact James. I instead sent a note to Chris Strand requesting a call in order to address my issue. I did not get a call back from Chris as he passed the issue to James. James finally called me back on Saturday am. To his credit, James agreed that this didn't sound like his company etc. I received a gratuitous will look into it and awaited my appointment on Monday. It was a hot weekend if you recall - high 99s to 100s - not pleasant.

Monday - the day of the appointment - we survived. The appointment on Monday was scheduled for between 1000-1400. At 1000, a lady from Stan's called to ensure the parts has been delivered to my door. I reported that the parts had not been delivered. The lady insisted that the parts were delivered at 0915 - so the search was on. After numerous telephone calls, local and extensive search of my property, I could conclusively state the parts were not here, though the person from Stan's insisted I was wrong. The customer is always right - not here - the feeling that I received was that I the customer was incompetent because I could not find a non-existent package. After several hours - the package was delivered to my door at 1205. The tech doing the repair arrived at 1310 or 1:10. My daughter was home at the time and the main concern from the tech was, What method of payment was left to pay for the repairs. She assured the tech that she was capable of paying for the service call and he went about his business. Remember that 4-5 hrs to fix the issue from last Friday? The tech was complete in about an 1 1/2hrs. Hmmm. Anyways, that is the story as best as I can tell it so decide for your self.

I would use Stan's for an emergency repair for something simple, not so sure for anything that would require parts ordering etc. They get a lot of good reviews, but I think the customer demand is exceeding their ability to provide quality services and support.

Rick E.

9/23/2019

Air conditioner went out around 8:00 pm, called Stan's at 9:00pm, long story short wound up being a bad capacitor and job was done by 10:30pm. Technicians name was Price who was awesome....very considerate and efficient. Cost for the house call and parts were very reasonable as well. You guys won my business! Thanks!

Andy M.

8/27/2018

Talk about Old School Service! Stan's AC always delivers. I've just had the pleasure of Andrew from Stan's working on upgrading my basic thermostat to a fancy wi-fi one (which I love!). I tried to do the install myself over the weekend but after 3 hours gave up. When Andrew arrived I explained the situation and he got to work to troubleshoot the issue. The culprit was some bad wiring from 20 years ago and it was almost impossible to replace. But after three hours of troubleshooting and toil Andrew was able to run a brand new power line and just left with my new thermostat running perfectly. Most other companies would have walked away. But not Stan's and Andrew even gave me a deal on the cost. I have worked with Stan's AC now for a few years and I have always been impressed with their service levels and work ethic.

Thank-you so much for taking such good care of me and all of my AC needs.

Floyd W.

7/20/2018

I came home from work and found that my A/C had stopped working at some point during the day and my house was steaming hot inside. I called Stan's at around 6:30 PM and a technician arrived by 8:00PM.

The technician diagnosed the problem, verified the warranty on my A/C unit, made the repairs and finished up in less than an hour. They didn't even charge me extra for an emergency call after hours!

I had a great experience with Stan's.

Judy K.

07/02/2018 12:00:00 SA

I have been a customer of Stan's since 1996 and while I have always thought their service was exceptional tonight really proved that to be true. At 7:45 PM I realized my air conditioning was not working. I called Stan's emergency number and left a message. In less than an hour Steve returned my call and told me he would be by to determine the problem when he finished the call he was on. In approximately 2 hours Steve called to say he was on his way and arrived in less than 10 minutes. In 30 minutes Steve replaced the bad capacitor and the cooling began! I am so impressed and very grateful that the problem was resolved so quickly. Big kudos to Steve - professional, pleasant, knowledgeable and efficient. Thank you, thank you, thank you!

Sr W.

6/20/2018

Stan's was wonderful to work with. Our A/C had been out for a week and we had been trying to go through our home warranty company, but they kept sending out vendors who were unwilling to work on our high efficiency unit. We got outside authorization, and Stan's was recommended to me by Carrier. Everyone I spoke to was very kind and straightforward. It made it very easy to know what to expect and how to proceed.

They sent a technician out the same day that I called in to request a diagnosis. The next morning I got a call from their parts department that what we needed was in stock, and that they would send the same technician out that evening to perform the repair. Brian was very nice and respectful of our home. He made sure I understood exactly what was being done and gave me some ideas to help keep our A/C functioning well in the future.

Chose Stan's for any of your heating and air conditioning needs!

Phil C.

2/21/2021

I'm updating my review from 1 star to 3 star because we finally received a call from Stan's and they sent a tech out very quickly after the call and I really don't like giving a company a bad review unless they really deserve it. The tech found the problem with our system to be with the same circuit board they had replaced about a month earlier, so the repairs will most likely be a warranty repair. However, because it took them 7 days after 6 calls in 2 days to give us a call back, I'm only giving them a 3 star rating. With the snow and ice storm we had, it's very understandable that they weren't able to send out a tech until the weather cleared up, but out of the 6 calls in 2 days we made to the call takers, not once were we told it could take days to return our call. I feel like if we had the opportunity to call 6 times in 2 days, before the snow and ice storms hit us, they should have had the time to call us once to say they were backed up and couldn't get to us for a while. Communication is key to overall good customer satisfaction.

Ellen S.

06/12/2018 12:00:00 SA

I've called Stan's over the years for repair issues. They consistently provide high quality service. They tell you when they can arrive, and they show up on time! Unfortunately for me, my needs seem to fall on the hottest of days and the AC is not working at all. The fact they can make room to come out that day and fix the problem for a reasonable charge is greatly appreciated. Even the people working the phones are really nice. So now that I'm sitting in the cool, thank you to the people at Stan's and especially Jeff the technician.

Ashleigh L.

7/18/2019

We are having several warranty repairs done from our Meritage home (that's another review in itself). Stan's is The ONLY contractor to show up on time, with the right tools, and complete the work the same day. The gentleman who performed the work was really polite and knowledgeable I will be using them in the future for any home needs!!!

Wendy B.

06/10/2019 12:00:00 SA

Great job, the technician was on time and very friendly. My 4 dogs followed him around during the entire service call.

SPRUCE D.

9/24/2014

No compassion for the elderly.

A/C went out in 90 degree weather. I called Stan's & explained one of the residents in the house is my 92 yr. old father, who is in failing health. They responded within 24 hours for the diagnostic. $74.00.

Diagnosis: motor failure
My decision: buy the new motor
Sell: tech said are you sure you want to put money into a 22 yr. old unit, and not buy a new system? ($4,000-$8,000). I said NO.
Resolution: would take 7 business days to get the new motor in (translates to 11 days)

I asked if there was any way to get the motor any sooner, as my father would go 11 days without A/C. I stressed he's elderly and in failing health. They said no. Then, I spoke with the parts manager, Matt, and explained the situation with my father. I asked him the same question: can we get it any sooner? He tried to influence me to buy a new unit, too, just as the technician did. Matt said the motor could possibly be expressed shipped for $125.00, but since it's late Friday afternoon, nothing could be done until Monday. Really? Kick the elderly to the curb and take their money.

I absolutely could not rest with this. Elderly people die in the heat without air conditioning. And, Stan's Heating and Air Conditioning did not care.

So, I put a call out to people & was referred to another air conditioning service company. Not only did this company show up when expected, he had a motor for my unit ON HIS TRUCK, and did the repair in about an hour! Not only that.....he informs me there is a motor shop in Austin, & that every A/C service truck has a universal motor on their trucks!! WHY couldn't Stan's Heating and Air Conditioning do this?

Also, the company I used charged me the same amount for the motor that Stan's quoted, and I didn't have to pay for a service call.

The service company I used is a smaller company than Stan's. So, my take on this is that Stan's Heating and Air Conditioning is about lining their pockets and not customer care. Stan's Heating and Air Conditioning could have done the EXACT SAME THING as the smaller company. But, why didn't they?

Stan's Heating and Air Conditioning chose not to aid the elderly, and one that is in failing health... but instead tried to SELL A BRAND NEW SYSTEM!! When that didn't work.....it would be 11 days to get the part in!!!

REBUTTAL TO Stan's Heating & Air Conditioning's response:

*A technician was scheduled Thursday MORNING to arrive between 6-7pm that night.

*The technician told me THAT NIGHT it would be 7 business days for a new motor to arrive. It was at that service call I was given the time frame of 7 business days. I specifically remember because I asked the technician if there was any way to get the motor any sooner. The answer was no, so I resigned to the fact my only option was to buy a new OEM motor & wait the 7 business days.

*Stan's owner's quote: He (tech) gave the price of an OEM motor, that he assumed could be obtained and installed the next day,
THIS IS NOT TRUE. The technician said nothing to me about installing anything the next day. He TOLD ME THAT NIGHT it would take 7 business days to get the OEM motor in.

*Stan's owner's quote: Because of the rain he couldn't have replaced the motor with a generic motor at that time. So installing the higher quality motor for the same cost made the most sense.

How does that make the most sense? The tech could have simply returned the next day with the generic motor & replaced it; instead of telling me I have to wait 7 business days for an OEM motor.

*I was not given the option of the technician to come back the next day when it wasn't raining, to put a universal motor on the unit.

*Only options I was given THAT NIGHT at the service call was to buy a brand new unit or an OEM motor that would take 7 business days to arrive.

Please, let's not twist the truth.

David D.

3/19/2018

I selected Stan's to do a periodic maintenance check on my cooling system. They were flexible with scheduling, they arrived promptly within the window, and Miguel was courteous and suggested two replacement parts that may help to extend the life of my very old system, but did not give me a hard sell, suggesting that I could still get a year or two out of it. They ended up adding in additional services for free, and the cost of the maintenance itself was very reasonable.

Don L.

7/14/2019

Chris and Micheal did a great job with the install of our replacement downstairs AC. They arrived on time and were neat and courteous. We are enjoying our cool home!

Elizabeth M.

08/03/2018 12:00:00 SA

Kudos to technician Joe H. He was kind, knowledgeable, and respectful. Thank you for getting my A/C going in the right direction.

Mildred W.

7/19/2018

I guess I didn't get a high quality ac unit . It was installed july, 2013.
Every year I pay for the services contract, but I stiil have to pay for labor.
Year 2014 a valve wouldn't open up.I had to pay some money.
On 07/23/15 AC blower motor needed replacing, my part $365.
On 07/05/18 They replaced the ac compressor, my part &1180.
07/18/18 I'm having the same problem, ac not cooling.
Technicians are never on time, twice this year i had to call the office and check on them, they always tell me that they are running behind and doing paper work,

Paulett M.

05/01/2017 12:00:00 SA

Very impressed by Stan's prompt and efficient service.. Our AC issue was handled in one visit.. and we go a discount because we signed up for regular service on Heater and AC.. all good..

Spanky S.

7/23/2014

I guess I am missing something here. I called yesterday at 10:05PM after our AC unit went out. As I type this out, we have exceeded 24hrs since the call and still no response. Thankfully a company (not mentioned in this review) returned my call at 8:15AM and had us back on line in no time.
Not sure how the reviews are so glowing here.

Rigo G.

09/12/2014 12:00:00 SA

Stan's owner personally called me a day after this review. Agreed that a second technician should be sent out to confirm valve pressures.

The technician arrived on time, checked the readings and confirmed the system was working correctly. Glad to know that everything is in working order.

Thanks for correcting this error and giving me piece of mind that my 2 year old system is working well.

Jack V.

04/05/2019 12:00:00 SA

Fast same day service. Technician promptly diagnosed my issue, gave me options for repair, and taught me some features of my HVAC for future reference. Highly recommend!

Eric K.

07/12/2014 12:00:00 SA

Our downstairs A/C unit stopped cooling last night. I went outside and saw that the condenser unit wasn't kicking on, just giving a low electric hum. I found Stan's Heating and Air recommended on my HOA's message board, so I filled out the contact form on their website and went to bed. This morning, the operator who called me to schedule my appointment was very nice and courteous. She let me know how much the service call would be and that they wouldn't be able to make it until late in the afternoon. That was cool with me so we schedule my appointment.

The technician arrived earlier than expected, which was nice, and went to diagnosing the equipment. He said he found a bad run capacitor and tried a new one he had on the truck. No go; the compressor still didn't kick on. He tried installing a hard start kit on top of the new capacitor; still nothing. He said that the compressor was shot (without removing the shroud/fan and actually testing it) and said either we needed a new compressor, condenser unit replacement, or as he recommended, an entire new unit.

I went ahead and paid for the service call and discussed the situation with my wife. We were not satisfied with the level of troubleshooting that took place on the call (the breaker box cover was not completely sealed back shut either), so she got the name of another company from one of our close neighbors down the street. We called them over to get a second opinion.

When that technician arrived, we found that the old capacitor was not put back in the unit during the previous service call! He had no way to determine himself that the capacitor was bad or not. But, he knew the unit didn't have one so he wen to his truck and got one out. He installed the capacitor, flipped the breaker and voila! The compressor kicked on and the unit was up and running.

I am very disappointed with the service I received from Stan's and want my service call payment refunded. They did not diagnose the issue correctly and immediately jumped to up sell a new unit.

T B.

8/18/2019

Called at 11am on a Saturday, they had a technician out to my house at 5pm. The technician came very prepared and was able to fix our broken AC quickly, he was also very professional and clean. The cost was also exactly what I expected for the given repair, zero surprises. They did such a good job I ended up signing up for their gold service program as well. Very happy!

Jay S.

8/15/2019

Even at the peak of AC systems breaking during weeks of 100-degree heat, Stan's worked us in and made a quick and affordable repair.

Marie G.

12/14/2018

Had great service from Stan's earlier today. Troy and Chris installed a new A/C unit for me. They were both courteous and knowledgeable and took plenty of time to go over the operation of the system, with me. It is a pleasure doing business with Stan's (have also used them for previous years for semi-annual checkups). It was actually an enjoyable experience!

Mark F.

06/02/2014 12:00:00 SA

My experience with the original repair was not what I would describe as good, and my call to the General Manager was handled poorly. I was offered a partial refund but never received it. One last call went unreturned, as I remember.

So now, 2 years has passed and I had long ago written this off as just a bad transaction when out of the blue I get a call from Chris Strand, the new owner of Stan's Heating and Air-conditioning. Really? He's reading Yelp! reviews? Actually cares about a disgruntled customer? Wants to rectify the situation? Yup. That's exactly what happened!!!!! I could not find my file (we had moved) and it had been so long ago.

Chris offered to look up the work order and call me back the following week. Which he did and then explained the charges and offered to adjust the pricing to be more in line with my original expectations.

How often does this happen? Like never...

Thanks Chris, you've restored my faith in Stan's. If I need HVAC work in the future I know exactly who to call.

Jeff W.

10/09/2017 12:00:00 SA

Chris did an awesome job. He came within the two hour scheduled and was very professional. I thought for sure I was going to need a new a/c unit (mine is 16 years old) but found out that it was still going strong. Chris said it was the contacts caused by a lizard tail trapped between them!! Here removed, cleaned and tested the contacts and said they were working fine. I thought for sure I was going to have replace the whole unit but Chris' honesty and integrity shined thru :) This would have been 5 stars except for a coupon mix-up and loss of original email request. Will definitly use Stan's in the future for my a/c needs...

Chris P.

6/21/2016

Having a non-functioning AC unit during mid June in Texas is as close to a literal hell as it gets. However, having prompt service and great communication is a plus. Big shout out to Landon Allgood who was able to diagnose the issue over the phone with me and provide potential temporary solutions while I had to wait for a technician after hours to help. Also a thank you to Ivan for arriving at night so I didn't have to miss work and taking care of the repair within 20 feet of my sleeping toddler without waking him. Great service, huge relief- thanks to everyone involved!

Arro S.

8/18/2014

I like being able to fill out a service request online. I got a call back within an hour and scheduled a visit.

My tech was friendly and efficient. I was a little low on freon (which he recharged) and my condenser coils were filthy and clogged. The tech cleaned them up--but most importantly, he showed me how I can keep them clean in the future.

kirk w.

1/19/2015

Stan's is really good. I use them for regular maintenance and a few times for emergency repairs. They always come through, the techs are smart .
These guys work fast and clean and always on time, they are very reliable.

S F.

11/14/2019

Unfortunately, we thought our furnace was broken because it wasn't turning on. We called Stan's and they arrived at our home. The service tech took less than a minute to peak into our attic and came down saying we needed an entire new unit or a $660 repair part. He said he would get us a quote on the part, but that his manager should come talk to us about getting an entire new unit that would cost around $6,000. Something just seemed off that he would know that we had a broken part after being in the attic for less than a minute, so we decided to call another company and get a 2nd opinion. Thank god we called another company because they came out the next day and said that nothing was wrong with the furnace and that we just needed the leaves cleaned out. The other company cleaned out the leaves and our furnace is working great! Saved us getting an entirely new unit at the pressure of Stan's....even though they still wanted to replace the part for $660 while we waited on a new unit to be in stock to replace our existing unit.....DO NOT USE STAN'S!!!!

A B.

5/27/2018

I had the service person tune my AC recently. I was very disappointed that he kept telling me my AC unit is ok for now but something might be wrong. Can't you say what's wrong with the unit or you people diagnose AC issues at random.

Michael S.

02/07/2015 12:00:00 SA

Great service, fast response and great prices!!!

I like that I called and they were able to get a tech out that day!

Joseph C.

9/16/2019

Bought a new house in Leander for some family to use and we needed to call Stan's to replace a faulty part. Making the appointment was easy, they were super nice, they arrived when they said they would, and they took care of everything quickly. In this day and age when many service providers have forgotten what it means to provide service, that in and of itself warrants a 5-star review. However, it doesn't end there. I called them back for another issue which, as it turns out, was not a warranty issue but an issue rooted in me not paying attention to instructions. I wasn't terrible but I could have been nicer in my email. But being the good people that they are, they came back out to the house and got us straight, and did so quickly and with a lot more understanding and kindness than I probably deserved. These are good folks that know what service means. For sure I will use them in the future.

Joe C.

Pam K.

10/13/2014

I just had the best experience with David at Stan's and have to Yelp about it! I have a service contract with Fox. When they came out for my regular service check last week, they told me my heating would not cycle on and that I needed a new circuit board for 600 (with my discount). The technician said that once he replaced the circuit board he would be able to tell more but I might need other repairs or a whole new system. Since everything had previously checked out fine, I decided to call Stan's for another opinion.
I found Stan's easy to work with. I was able to schedule for the same week, David arrived on time, found that the flame sensor was dirty, corrected that and I was good to go--all within 40 minutes! I will switch my service contract. Thanks for a great job!

James S.

7/30/2017

In a business where you constantly feel like you are being taken advantage of, Stan's really has been a breath of fresh air (okay that was corny...but true!).

Andrew P. was my technician today to replace my capacitor. He was efficient, honest, straight forward, and super knowledge. I couldn't have asked for a better experience. All that with fair prices.

I cannot recommend Stan's enough.

Alan P.

7/28/2017

I returned home from vacation to find the a/c had failed and a house that was 90 degrees. I called Stan's expecting at best to be told it would be tomorrow or later in the week. Also my past experience with other service companies (San Antonio) was that I would be up-sold on repairs not needed, and having me 'over a barrel' I'd have no choice.

I called Stan's at 2pm and an apt. was set for between 5 and 9 that very same day. At 6pm the technician called to say they were on their way. 20 mins. later they arrived and 30 mins. later the unit was repaired (failed capacitor) and by 8am the temps in the house were coming down.

Sue R.

12/12/2017 12:00:00 SA

Any company owned by Chris Strand and family will be run with solid honesty and integrity. We have done business with him since 1979 and he has never steered wrong - Stan's seems to be the pinnacle of his career. Great people!

Dee B.

5/28/2015

I've used Stan's ever since I bought my house 8 years ago. I love their quality service and their technicians are always courteous. When I had trouble with my A/C I called and told them it was an emergency but they still sent someone to my house that day.
I highly recommend them.

Javier L.

05/12/2020 12:00:00 SA

Our AC stopped cooling during the late evening. I called and spoke to your dispatcher who took my info and assured me that someone would get back with me. I didn't expect a return call but one of your techs returned my call and did a brief assessment over the phone, providing me with a good idea of best case and worst case scenarios. I have someone at my home who is under Hospice care and we require a comfortable environment. He offered to come that evening, but the temperature outside had dropped due to a cold front and I felt okay with waiting until morning. I was called promptly at 8 a.m. and a tech was out to my home quickly. He diagnosed the problem and had it repaired within 30 minutes. No pressure to buy anything else, no over selling of services, just great repair and explanation of my issues. Pricing was reasonable and a with website discount I felt I was treated fairly. Definitely will call again and refer to friends and family. Thanks from a satisfied customer.

Kelli R.

7/20/2016

I phoned Stan's in desperation searching for a QUICK install to handle a specialized type of unit that I was replacing under unusual circumstances. While they weren't able to accommodate that type of unit, they were kind enough to find someone who was able and available to assist me. I can't tell you how much this meant to me. Thank you!

S G.

03/11/2016 12:00:00 SA

Totally impressed with Stan's. I had one of the best customer service experiences EVER with them. I even took the time to send this feedback to their management team:

Roland,

I wanted to tell you that you have an absolute gem on your team. I've worked with a LOT of people in the past to do repairs on my home and Bernie is by far the best. I would welcome him back to do work in my house any day. In fact, I'm currently a customer of one of your competitors but would move to Stan's permanently because of my interaction with Bernie.

Bernie is a fabulous validation of your company brand. Bernie's work ethic is absolutely impressive. First of all, he was always on time. He arrived prepared to execute the job. He did a great job explaining the situation and possible solutions. Bernie is extremely respectful of my property and protected his work area and cleaned it up afterwards. And, he did what he said he was going to do.

Honestly, you couldn't ask for a better employee. You should be really, really proud to have Bernie representing your company.

Regards,

SG

Kristi W.

11/22/2015

UPDATE:

I thought it only fair to update my review after being contacted by company management who was so kind and helpful in making sure that we were taken care of. The lady with whom I spoke apologized profusely for my subpar experience, and made sure that a technician was out immediately to address the issue at my home. I'd give this second part of my experience a full 5 stars.

Previous Review:
Thoroughly disappointed with the level of service (if you can call it that) that I received today. I called at about 9:00 this morning because I woke up to my home at a brisk 52 degrees. I left a message, and was contacted about an hour and a half later by a technician who sounded half asleep, if not inebriated. It actually startled me, thinking, wow how early did I call this guy...and then I remembered he was calling me. Ok, so he says he can get out to my home shortly after noon. At almost 4, I reach out to him, not having received any sort of update to push back the time. He sounds completely clueless, and I pictured the guy shrugging his shoulders in an I dunno fashion when I asked about timing. Then he said he could be more than an hour before he even heads my way. Okay, so I've had all day stuck in a freezing cold house waiting for this guy and it could be hours more. No apology, no explanation for why it's taking so much longer than anticipated, just a flat, unsympathetic technician who truly sounds like he could not care one bit less. This is not the kind of service I was hoping for. I had to cancel my service call as I will not be home past 6 this evening--a fact I didn't find relevant when he scheduled me for shortly after noon. Frustrating. And to think I could have just called another company instead of waiting around in my icebox house.

Melinda H.

04/06/2019 12:00:00 SA

We are extremely pleased with the service we have received from Stan's Heating and Air Conditioning. Stan's was recommended by the local Carrier representative and we are so happy we called them to service our Carrier Infinity System. We had two prior companies look at our system and each recommended repairs which were not needed. Stan's was professional from the dispatcher who called to tell me the techs were on their way (Matt) to the technicians who serviced our unit (Mickey and Patrick) to the representative who helped me set up follow up appointments to service both our home and rental systems in the future (Chelsea). It is so refreshing to have a service company provide efficient, honest, and professional service from start to finish -- they have earned both our business and we will not hesitate to recommend them to family, friends and business associates.

Bob S.

9/23/2016

Alfousa and Yohandy were on time and very service oriented. Job was completed on time and to my satisfaction. House was cleaned and job site was left spotless!

Luz M.

3/21/2019

I recently had a split unit changed by Stan's and the experience was a wonderful as it was a year ago, when we had the other unit done. As a courtesy, they sent Jeff (one of their very well trained techs) to made sure all was running well. After confirming that all was in order he made sure I had all my questions answered, very courteous and knowledgeable. I can't say enough how happy I am with their customer service, from beginning to end of the process.

Elizabeth M.

3/20/2015

Both of the HVACs in our house were purchased and installed by Stan's over the years. The most recent one has given us problems in it's first year, which has caused us concern. All little things but you wouldn't expect that in the first year. I called Chris Strand during the most recent service call and told him I worried about having more problems after the warrant runs out in a couple of months. To ease my concerns, he extended our warranty another year. Now who does that? Stan's Heatin & Air, that's who.
This family-owned business has built their reputation by good service and integrity. I wish more companies were like them.

John C.

03/05/2015 12:00:00 SA

Stans is great. We have multiple properties that they help us with and are always very quick to respond and provide service.

Highly recommended!

Kim N.

2/28/2019

Just no showed on a appointment we made weeks ago. No record. Was going to have them fix several problems on a unit they appear to have installed. Guess they didn't need our business.

Kevin K.

11/06/2019 12:00:00 SA

I purchased a Stan's a/c unit in 2017 and paid $7500. On 9/14/88 Stan's came out and blew out a clogged line -- $89 service call. On 10/3/19 they came out and did the same. But they collected $225 in cash from the tenant and said they would send an invoice. They did not. When they sent the invoice it was for $89 EVEN after i told the Stan;s representative that the service attendant (Andrew) collected $225. This created questions between my tenant and i as they requested a $225 check from me. After several interactions with Stan's personnel - Eric, Lisa and Danielle, i was told there was a mix up in their computer system and they sent me a bill dated 10/16 for $ 224.12. This was made up of original 89 dollar service call and a separate charge of 135.12 to blow out the line. In short - the same work performed a year earlier for an additional 135.12. A Stan's representative told me there were levels of clogs but the amended invoice clearly states simple clog, Despite promises over two weeks ago, i still have not heard from Stan's. No efforts to resolve. Zero interest in providing an explanation.

Ray O.

2/26/2019

Had to share my experience with a representative from Stan's. Chris Hull came by to help me with the mess my A.C. was in. He was knowledgeable, polite, and did a great job. I had another contractor work on it last summer and he overcharged me, took forever and left it a jury-rigged mess. Chris figured out the mess that guy had left and identified the problems and outlined what I needed. Definitely the best service call I've ever had for any kind of work I've had done. I'm always using Stan's now and will always recommend them. Great job Chris and great job Stan's for having this guy on their team!

Glenda G.

3/23/2018

I've used Stan's team since 1968, so obviously I've been pleased with their work. (In the early years they were called Strand Brothers, but are not affiliated with the current company using that name.) Steven, the technician who came Monday for a routine servicing of my three units, was courteous, professional and considerate. I would say he exceeded my expectations for the high standards I've always observed in the Stan's Team.

Derek H.

4/26/2014

Hi Roland
just kicked on the AC for the first time and it works great. Thank you for your personal involvement in getting the unit back to performance. You did an awesome job of turning a frustrating situation into one that you and you team should be proud of. It is no small task in regaining someones trust and it shows that you know that too. your responsiveness and approach was exactly what was needed to end this visit with success. very well done, sir

Bruce B.

1/31/2017

We've used Stan's for years, and used Strand Brothers before the Strand family sold Strand Brothers and bought Stan's.

No more.

Recently, we had scheduled our subscription check-up, and we had a window. We made arrangements for the tech's arrival. My wife and I were both home, as I had taken off work to meet the tech. He called while we were in the other room, and by the time my wife reached the phone the call had already gone to VM, and the tech hung up.

My wife immediately called back, and got the dispatcher, who said the tech had 'moved on' to his next call. No reasoning or pleading on my wife's part could get the dispatcher to change her mind. She even called the tech, and she said the tech 'had already moved on to the next call.' Total elapsed time was less than 5 minutes since the tech called us. We told her not to send a tech out, because we were going out for the evening.

Several hours later, as we were about to get into our car, the tech showed up unannounced. We told him that we had already canceled.

One phone call was all we got. The phone rang four times. We called back immediately, but Stan's couldn't help us, because their policy is, no answer, no tech.

No other service company I've used has the policy of, if you miss a call they move on. We even specifically asked other companies, 'what happens if we miss the call?' and none of them have this 'move on' policy.

I spoke to the manager and got a full refund of the HVAC subscription service, but we won't be using Stan's in the future, even though we bought our 16 year-old system from Strand Brothers.

Denise W.

7/27/2018

We have been a customer with Stan's for 4 years. Prior to that we had very unhappy experience with another company. We signed up with their Gold plan, which has been a lifesaver. Our house took a lightening strike which knocked out our system, and since that time, we've had Stan's out to do regular checkups and the occasional repair. Each and every time, we called for service - they were able to come same day, usually within a few hours of the call and resolved the problem. Tonite was no different. Our AC fan just stopped working and the house quickly heated up. We called Stan's and Andrew, who happened to be the tech that repaired our system after the lightening strike and is seriously one of their most knowledgable techs, was here within the hour. Not 20 minutes later, he had already inspected the system, determined the problem and made the repair, and thankfully, our house is cool again. And did I mention this happened at 9:30pm? Can't recommend them more highly, for professionalism, response time, efficiency and most importantly communication. These guys are great!

Danny D.

3/15/2020

I don't write many reviews but as I'm sitting here in my hot ass house $420 poorer using fans and mother nature to cool down I've chosen to share my experience. I call Stan's when my 2 year old ac unit decided to stop cooling the house. I've used them before for regular maintenance in my other houses so i just called them out of familiarity. It was after hours but it took about 6 hours for the technician to come out which is fine. It was about 11pm when he made it. He was very professional and I appreciate that. He was able to identify the problem quickly which was a freon leak. He gave me a cost estimate of about $400 for the service call and the freon which is fine when you're getting help at 11pm and your pregnant wife is baking in a 80 degree house. He tells me i'll send someone out tomorrow to look for the source of the leak. We won't charge you another service charge. He also tells me your ac is probably under warranty but we will have to check. I pull out the warranty but he doesn't bother to look at it. He says i'll have my office check on it. At this point i'm pretty satisfied because my house is cooling down and progress is being made. The the next morning i get a call asking for the money. It starts off pleasant but I tell her the job isn't finished yet. I still have a freon leak someone is supposed to come back and look for it. The lady starts getting testy and firmly says something like sir you need to pay for the service call and freon from last night. I tell her someone is supposed to come out today and find the leak. She tells me that is a different service and you will have to schedule that with the scheduling department. So i reluctantly pay and get promptly transferred to another department. They schedule me for a freon leak detection service same day because i wasn't already scheduled for anything even though my wife stayed home all day waiting for a technician to come. Then i get the invoice for the service and this where i get pissed. The invoice says 7lbs of freon that i just paid $300 for needs to be evacuated and new freon needs to be added after repair. It cannot be reused. I was not told this prior to he tech putting it in. Another tech comes out around 6pm the next day after my wife stayed home all day waiting to tell us that they never installed the system, which i never said they did, so i should just call whoever installed it and claim it under warranty. I call Lawhon AC who installed my unit and they tell me they installed it over 2 years ago it's not under warranty and asks why didn't Stan's just fix it? Now after 24 hours my house is hot again because all the freon i just paid $300 for probably leaked out. So basically I paid hundreds of dollars for one cool night of freon bliss that would have leaked out or would have to be replaced anyway and i'm stuck with no one coming to fix the leak. Great!

Paul G.

9/22/2017

Very, very disappointed in customer service!! 5 years ago we installed a new downstairs unit while remodeling our kitchen. We just had the motor go out 5 years and 4 months later. Had two companies come out to give us an estimate and tell us that the parts should be covered under 5 year warranty and definitely under 10 year if Stan's registered it. Called Stan's to find out that they never registered our unit therefore nothing would be covered. The other companies were appalled saying that it takes them 5 minutes and they do it for all of their customers. Called Stan's back only to be told that they do it now as a courtesy knowing past customers were unhappy. Really?? I asked if they would help us out with the install or possibly give us the part at their cost. All I received from warranty and customer service was a SORRY! They also admitted that the units rarely last more than 5 years. How convenient! Knowing this, they intentionally do not protect their customers by registering units to give them 10 years of warranty. Try Wansley for any A/C units or service in the future. They are honest and look out for best interest of their customers.

Israel G.

9/24/2015

These guys came out to my home numerous times to fine tune a rather complex system. Everything from balancing, to nullifying mysterious noises, to adjusting vents and installing custom commercial vents in a residence. They were extremely patient and professional throughout the process. True professionals.

Brian P.

8/19/2013

Previous experiences w/ Stan's were perfectly fine. The techs were on time, professional & thorough.

This review is only 3 stars because the most recent visit required a followup in 24 hours. The followup was scheduled (this was a weekend event), but no technician arrived, and followup calls to the emergency line were not returned.

Given this was an AC problem, in Texas, in August, I considered the problem to be significant. Unfortunately I've had to find another service provider to finish the job.

I've been burned once. Perhaps it's a one-time occurrence, but you never know.

Nancy C.

12/28/2018

Our 20 year old,central heating unit quit working at 2 pm today. I called Stan's and was told someone would be at my house between 4 and 7. Steve arrived about 5 pm. He found two problems, one was simply clearing a small tube, the other was a part that regulated the gas flow. He had the part and replaced it. It was not as simple as it sounds, because it involved electrical wires, checking connections, etc. I watched. I appreciated that someone was willing to work Friday, after 5 pm. Steve was efficient, pleasant, and did not have a problem with explaining to me what he was doing.

Peter N.

12/18/2014

I think these people are fantastic - I have just read a few reviews of unhappy customers, and reading between the lines I worry that these individuals are difficult to keep happy. That's my thinking anyway.

The tech came yesterday for an annual furnace service, and I forgot I had an appointment. Alzheimers I am thinking. Anyway, I wasted their time and the gal I spoke to could not have been nicer. So another tech David came this morning. Totally professional, told and showed me what he was doing, and I left him to it in the end. It was not one of those 10 second services either. He opened everything up and checked the mechanicals and electricals, and poured bleach to kill the bugs in the outflow pipe. Didn't even try to sell me on new filters which were pretty new. Gave me free dog consultancy advice too. That would have been $300 at the vet.

So, get this, I received a nice note from the President after the call. Never see that sort of thing these days. Probably an automatic email, but who cares, I got one. I think the answer to problems if you get them is to call them and ask them to help resolve the issue, not trash them on Yelp. I mean, things always go wrong with furnaces and air conditioners - especially when they are old and never been serviced which I bet is the case for a lot of people.

So, a total thumbs up to Stan's - and I will be getting air conditioner service from them in the Spring.

Peter

Clyde B.

5/29/2016

It is 7:45 pm on the Sunday before Memorial Day. And I am happily sitting in my home, comfortable with the fact that when I go upstairs to sleep tonight, I will be sleeping comfortably and cool, thanks to Stan's!! At around 5 pm today, I noticed that the a/c upstairs was not working. I called Stan's just so I could get an early service call on Tuesday morning. Less than 30 minutes later, I got a call from their technician saying he could be by in 30 minutes. He quickly found a loose connection in the compressor and all is well! Thanks, Strand's, er, Stan's, for your promptness, for the quality of your team, and for being there when I needed you.

Mary M.

5/13/2019

Daniel and Jesus came out to put in an entire new system with new everything. It was long and hard work as they had to replace the cement pad, drain and seal the box the unit stood on as well as install a new air intake. It was a challening job. Once it was installed, Daniel patiently went over the way the thermostat worked and how to maintain the system. When I was wondering which system to go with, Mike Pell came out and gave a good description of possible units, rebates, and pricing. Everyone was very thorough and inspired confidence. I highly recommend this company. They serviced my old unit for years. Always very thorough. And their prices are in line with other companies.

W. T.

11/09/2016 12:00:00 SA

My wife and I have been working with Stan's for quite a number of years now. They installed a new a/c furnace system for us about four years ago.

I'll cut to the chase and say I don't think that you could find a company in town that does as through, clean, well priced work as these folks.

We are hooked up with their yearly service plan now and although these plans are not always my thing, this coverage with stan's has been fantastic. a number of times a year they remind us to schedule for a check on our system (comes with the plan). checking it throughly and cleaning anything that need cleaning - cutting out problems before they happen.

Their technicians have been A+

Larry G.

11/08/2018 12:00:00 SA

Stan's Heating and Air continue to be a top notch company. The technicians are always prompt and take the time to explain what they are doing. I've been doing business with them for over six years and look forward to many more.

Irina S.

05/05/2016 12:00:00 SA

Professional, fast, and knowledgeable. They come and diagnose the problem quickly, procure parts and return to make the repair. I couldn't ask for more - well, for the AC to never break down, but that is unrealistic. Have been using them for many years.
I love Stan's and would not consider calling anyone else.

B P.

12/03/2017 12:00:00 SA

Very disappointed. I spent a couple of hours with their salesman, who came to evaluate the work for a full replacement system. He seemed knowledgeable and answered all my questions, and said he would send the estimate by email. Guess what! He never sent the estimate. If a business is not interested enough to provide an estimate, there's no telling whether the work crew will ever show up. I wasted two hours, but at least I didn't risk hiring the work to an undependable outfit.

Annette D.

10/17/2018

We had a tune-up on our gas furnace today and I am so pleased with the service provided. Anastasia was the technician and she was professional, knowledgeable, thorough, and gave me good suggestions about filters and information about the Texas Gas Rebate Program. Great company!

Tash A.

08/12/2015 12:00:00 SA

Beware of technician David Cass who works after hours & is likely to visit your home if you have an after hours emergency issue. He is truly one of the rudest, most patronising & conceited people I have ever met. I was very clear that I wanted to know what I would be charged for the diagnostic visit up front. He was in my home less than 10 minutes & waved a few pieces of equipment around, without asking permission to charge me for using them & then billed me $151. I was shocked & appalled to which he replied Well you didn't have to let me in your house?...you could have shooed me away at the door
Thankfully I called up & complained to the manager the next morning & he was extremely helpful & refunded me the charge & for this reason I will give them 2 stars for customer service but that nasty man needs to be fired,

Charlotte S.

6/27/2012

The only 24 hour repair business that is actually 24 hours. My AC broke on the day it hit 106 and I came home in the evening to find a hot house and panting dogs.

I called all the 24 hour repairmen google could find and the ones that answered their phones said they could schedule me for the afternoon of the next day which is obviously not truly 24 hour service.

I called Stan's after hours number, left a message, and had a return phone call from a technician within an hour.

The repairman came out and fixed everything up at 10:30 at night and the cost was totally reasonable.

This business is owned by the people who used to own Strand Brothers. The current corporate Strand Brothers business is slow and unhelpful so if you're used to the old service of Strand from when they were a family business, you'll find that kind of local business service with Stan's.

Kelley C.

3/20/2018

We arrived home this evening at 8:00 pm and found out one of our units wasn't working. We have guests arriving tomorrow. In a panic, I called their emergency number. I received a call back from Chris within 20 minutes stating he could be at my house within 30 minutes. He arrived and diagnosed the problem within a few minutes. He acknowledged that my guests would be arriving tomorrow and has made arrangements for it to be taken before they arrive. I am in the contractor and service industry and was totally impressed with Chris, Stan's and the entire process.

Jean D.

8/24/2018

Just got a new AC UNIT. The 2 guys that came to install were THE BEST! If you go with Stan's request Adrian and Francisco. They go above and beyond. They are kind, helpful and extremely professional. THE BEST! They also leave your place neat and clean!

Robert D.

8/22/2018

A couple of days ago I had raised a concern to Stan's regarding my situation with their company. After I addressed the issue with them, they completely took care of the situation and handle it very professionally. I was very pleased with their customer service and how they handle my situation and addressed my complaint. I would highly recommend them.

Jimmy W.

07/09/2015 12:00:00 SA

I was very satisfied with the service that Bernie of Stan's provided me. Two companies told me my job was too small for them at this time of year. There are AC units to be installed for thousands of dollars, and my busted sternum did not warrant their business. My entire garage and attic were being cooled - not my house, and it was not a small issue for us. Kathy at Stan's got me scheduled and Bernie came all the way up from South Austin in the late afternoon just to fit me in, as he realized we were getting hot. He got here and fixed my sternum quickly. The house immediately cooled down, and the sternum looks great. Bernie kept the price he quoted me months ago, even though it was cheaper than it should have been, because it was part of a bigger project quote at the time. I was really impressed Bernie and Stan's. I hope Stan gives him a gold star.

tammy w.

08/01/2018 12:00:00 SA

We love Stan's. We had some issues before we moved into our new home. They were so good to us then and continue to be. If only every company had this kind of customer service and level of competency. As a side note, Michelle is exceptional. Thank you for being a company we can depend on and trust.

Jill C.

7/30/2018

We have used Stan's for years and they are great! Available weekends for emergencies and flexible scheduling. Andrew helped us when our AC broke, even on a Sunday!

Jody F.

7/25/2016

We called Stan's at 10:20pm, and our ac was fixed by 11:20 pm. Prices were reasonable, and the technician was knowledgeable and friendly. Extremely thankful for the speedy fix.

Stuart B.

12/04/2013 12:00:00 SA

What horrible integrity.
The Strand Brothers sell their business to another company. Part of that sale implied the goodwill which was built. Now they have radio commercials over and over stating they are at this company.
Ugg

Brock L.

4/25/2013

Gee whiz, what a great company.

We recently contacted them to service the air conditioners at our comedy theater (The New Movement in downtown Austin) because one of our A/C units was making a loud rattling noise. Their technician, Tyler, came out, serviced both units in a fast, thorough, and friendly manner, and gave us some tips about keeping our A/C's healthier and happier (which pretty much involves servicing them more than once a year and not shoving burritos into them all the time). Their prices are fair, and thus far, they seem to be very attentive 24 hours a day.

We are now loyal customers of Stan's and we will defend their purity, integrity, and general awesomeness throughout the forthcoming decades.

Anne-Marie B.

06/05/2013 12:00:00 SA

I have not used Stan's before...but I will use them all the time now!

Billy (Service Technician) arrived on time, promptly serviced 2 units in the heat. I was told they were in good condition. This pleased me to no end ...because another company was trying to up sell me every time they came out. The units are not that old!

Billy even tried to clean the top of one of the units that my husband had gotten some paint on. Way to go above and beyond!

Get their maintenance package...2 visits each year and they'll remind you when it is time. Well worth it!

Thank you Billy and Stan's!

Dana C.

6/28/2018

Andrew Page is a Savior! After desperately using 3 other companies we FINALLY found Stan's who knew how to work on our Carrier Infinity systems. The responsiveness was excellent, the follow through on appointment times was excellent, the concern and reliance of helping us out in a tough situation was superb. We are so happy now AND have are excited to use our maintenance contract to ensure we are in good shape going forward. VERY HAPPY CUSTOMERS!

Helen M.

6/21/2018

We have a service contract with Stans and they check our systems twice a year, giving us greater peace of mind. When one of our systems does have an issue, Stan's is prompt in responding, and we're up and running again in no time. Have used them for years.

Paula H.

06/11/2016 12:00:00 SA

I woke up to a hot house at 6:30 this morning. I immediately called Stan's emergency number. I received a call back within an hour and have my ac fixed at a very reasonable price, by 8:00 am. It is Saturday morning and I am very impressed.

Thanks Stan's. You're the best.

Peggy M.

5/27/2018

My air conditioner went out on a Saturday evening (of course!). My boyfriend narrowed down the problem to the compressor not coming on. I called my usual company but they do not have emergency technicians for off hours. I called Stan's Heating & Air Conditioning and they do have emergency technicians. It took a while to get a call back (due to it being so darn hot and tons of people in the same spot I was in). But when he did call, he was 15 to 20 minutes away. He arrived promptly, was professional, competent, and friendly. I don't know if me telling him the problem was with the compressor helped or if that is where he would have normally started looking. Either way, he found the problem (a blown capacitor), showed it to me, and fixed it within 10 or 15 minutes. I couldn't ask for more.

E D.

5/20/2018

This is about Tanya and Miguel. A/C stops working late Friday afternoon. Called Stan's as they installed the new system and duct work a couple of years ago. Tanya politely answers my call during which I explain my having out of town guests, memorial service and on and on!about my problem. She listened and was much more than just considerate, thoughtful and empathetic. She was effective. She was able to schedule Miguel who arrived in about 1 hour. To be clear, I had neglected to renew my service contract and thankfully the condensation overflow switch had cut the system off. Tanya and Miguel are two reasons Stan's is successful. Hey Chris, please tell your Mom that you hire great people! Oh, and I renewed my service contract because of Tanya and Miguel.

Kathy R.

05/03/2018 12:00:00 SA

I've been a Gold Member for years in Austin and continued on when I moved to Georgetown last year. They always try to arrive within their appt. window, but if running late they communicate with you. My tech the last few times has been Marcus and he's great. Super polite, professional and takes time to explain what he finds. He's an asset to the company. Thanks Stan's!

Shane W.

11/18/2014

1 star
My experience with Stan's was awful. I would not recommend anybody call them for service. The technician that came to work on my heating spent the entire time he was here on the phone on numerous phone calls from other Stan's technicians who sounded like they had no idea what they were doing. He was completely distracted and interrupted our own conversations about my service call by answering other phone calls. I have 2 units. One upstairs and one downstairs. The technician was so distracted, he was diagnosing the upstairs system by looking at the outside unit for the DOWNSTAIRS system. SO what makes me think he has given me an accurate diagnosis of the problem with my system? I just got a call from a person named Matt with the quote for the repair of $410.00 dollars to replace a defrost board. When I asked for a breakdown of those charges, he refused to give me a breakdown. That's ridiculous. He asked if I wanted to schedule the service, I explained that I have had nothing but bad service from Stan's and he hung up on me. I will not ever call this company again. My mistake for not doing my homework - the only criteria I used for selecting Stan's was that they are local here in my Central Austin neighborhood. I stopped payment on the check I wrote them for wasting my time. ***** I am updating this review a few hours after the original review since I called another company to come and do the repair work. ***** It only gets worse. Since Matt hung up on me, I was forced to call someone else to come complete the repair work. A friend referred me to Total Comfort. Their technician noticed right away that the thermostat upstairs was not compatible with a heat pump system. He replaced the thermostat and the system works perfect now. THERE WAS NOTHING WRONG WITH THE DEFROST CIRCUIT BOARD! The Stan's technician missed the thermostat problem and incorrectly diagnosed the defrost circuit board problem. They were going to charge me $410 to replace a perfectly good part. Also, when I initially placed the repair call, I indicated that the downstairs unit was only heating intermittently. The technician completely failed to check/test/recommend repair of the unit. I think he was too busy coaching inexperienced technicians that were calling him every 2 minutes. When I asked the Stan's technician, Leron, what he had done to fix my downstairs unit, he hadn't even noticed that it was on the repair ticket. I explained that I had had a few Capacitors blow on that unit before. I don't think he listened to me because he was too distracted with phone calls. Total Comfort quickly tested the capacitor, found it was failed, replaced it and - like magic, it is working perfectly. That took a total of about 10 minutes. I plan to report Stan's Heating and Air Conditioning to the Better Business Bureau for falsifying repair work and attempting to overcharge me for unnecessary repair work. I had both systems repaired today by Total Comfort for $230. I had 2 trucks - the father (40 years of repair experience) and the son in two separate trucks within hours of my phone call. That included Diagnosing/testing both systems, replacing a thermostat, replacing a capacitor, blowing out all drain hoses, final testing of both systems. Stan's was going to charge me nerly double that amount to replace a perfectly good part on only ONE UNIT!

Ellette V.

7/14/2015

The subcontractor came out and they were great! So far, I am very pleased with the efforts put forth by Chris Strand. I honestly believe we had a miscommunication regarding what my issues were from the get-go. He and my husband had quite a discussion regarding air conditioning and how to increase performance. My husband is very comfortable with what Chris Strand had to tell him. Fingers crossed that this July & August will be much more comfortable for us in our home.

Brian B.

3/26/2015

I used Stan's for an AC/furnace tune/up. I scheduled online over the weekend and they called me Monday morning to set a time to come out that week. Since they got my voice mail when they called they followed up with an email as well. They were able to come out the same week and called before they arrived since they were running early. The person that did the work was clean and efficient with his work. He did give me a clean bill of health after checking and cleaning indoor and out. The technician took down my email and sent me a summary of what the maintenance included as well as an invoice. I will definitely be using this service next year when the time comes.

Mary D.

06/10/2017 12:00:00 SA

Great service and very reasonable rates! Brian knows his stuff. He was fast and efficient and solved the problem. My AC is cooling very well. It's great to know you can get this level of service on a Saturday and not have to pay an outrageous sum. Thanks Stan's and thanks Brian! You guys are amazing!

Robin R.

8/16/2012

Two Days after the repair service from Stan's, I received a phone message from them. Assuming they we're doing a follow up on the service, I was surprised when the messagthis dictated they wanted to update their information as to the owner of the house. The woman asked if I was the new owner or just someone watching the house, and asked me to call her back to update their information on who the current owner is.
I found it very strange and intrusive. I have owned the house for 10 years. Maybe they need to work on the customer service on the front end.

Peggy M.

03/11/2018 12:00:00 SA

I came home last night to no ac. I phoned for emergency service (Sunday) and Andrew came out. Within minutes he resolved the matter and has the ac running smoothly. He was so professional and efficient. I'm very grateful to have had his help today. Peggy M

Amy L.

11/14/2014

Stay away they will rip you off!!!!
My tenants thermostate wasn't working, according to the technician it was a heat pump type and was pumping ac and heat at the same time.Tech was there for no more than 25min.
CHARGED $74 diagnostic fee
+$180 for the service and thermostat
I called the manager JAMES and HE COULD NOT BREAK DOWN THE FEES but said his cost for the thermostat was $60 and they don't sell them to customers for cost.So he couldnt give an approximate retail cost. So his explanation of $180 was retail + service.
I went on line and the exact same themostat was $41 RETAIL.
$254 TO INSTALL A THERMOSTAT!!!!!!!! the only reason they got away with it was because I was working, it was 7pm and there was a freeze warning. THe tech then charged my tenant when they had my charge info on file.

Andrew D.

11/01/2016 12:00:00 SA

Had a whole house estimate done as we need two new HVAC systems, insulation, duct work, etc. for the new house we just purchased. Was told the estimate would be to me in 1-2 days. Since we're now on day seven and haven't heard back guess they're not interested in performing the work. Shame, the reviews seemed very positive.

Pam M.

2/23/2017

They worked with us last year to get a new HVAC for our condo. Not an easy task as they are all on the roof and needed a crane to get it up there. In addition, the way these units were built only one manufacturer could be used. Caught between a rock and a hard place - they still gave us a great deal and two free service checkups also. Had first service checkup today and they sent Charlie. Wonderful, nice and professional tech. One of the best I've had with any service company. Highly recommend.

Sarah M.

6/16/2017

I had the misfortune of a catastrophic failure in a 3 yo system. Stan's did a meticulous job trouble shooting and communicating. Stan's advocated for replacement of a major system element (rather than parts) with the manufacturer - it shaved several days off the schedule. Very much appreciated.

Mary Helen H.

9/19/2014

Had a guy come out to replace our control pad fuse in the attic, out of ac for 2 days and now we have no ac upstairs it's so hot and they are closed. NOT HAPPY. It should've been done correctly the first time, it was fine before the panel blew out. DAVID came out after hours and fixed the ac!!! Definitely made up for it! He was very nice and professional!

Alan B.

9/21/2016

I was having AC problems and had Stan's scheduled for a appointment the next morning. Came in from a long week on the road. No AC. Called and they came out that evening and diagnosed and serviced my AC. Thank goodness it was minor. All fixed and good to go. Service man Mark was very professional. Thanks for the good service! I will give them my business again!

David O.

05/11/2018 12:00:00 SA

Upon a neighbor's glowing Stan's recommendation, we hired them for a system replacement, which went pretty well all in all. I scheduled a follow-up maintenance call (their recommendation), to verify everything was operating properly. I had to take the afternoon off work to be around for the 4hr window of service, ok.
Well, the tech never showed, and worse never called to say if/when he would be there. I had another appointment 2-1/2hrs after the agreed upon service call interval, and had been there for over an hour when the tech called around 7:30pm wanting to let me know he'd be there soon. I couldn't make it back in any reasonable time, and I was pretty unhappy about how everything had gone - told him it wasn't going to happen that night. When I called again to reschedule (left a msg) I was never contacted. This didn't sit too well either. Now months after this new install, I find that the new, extra intake register was installed by their sub-contractor ducting people without a filter, which is really, extra unimpressive (I'll go with, incompetent, also).
All of this has really soured me on on' Stan's, which is a shame as I really liked the initial couple of folks that I met (what a surprise - the deal makers are great, the rest... not so much).

Robin E.

9/22/2014

Two years ago we bought a new unit for $6K from Stans. In the past 6 weeks it has been out 4 times and most were over 100 degree days and we had to go over a weekend with no service. Today, luckily it is not 100 degrees, but this is the fourth time! They come out, charge us, diagnose and get it running for about a week then it goes out again. I have an elderly person in my home and a husband who is on disability for migraines. Heat only makes it worse. They need to get it right and NOT charge me after their screw ups. Super ticked off and unhappy with Stan's.

Beth E.

01/10/2015 12:00:00 SA

Amazing service. Got a same day appointment to fix a furnace (it was in the 30's outside). Was given a time window for appointment, got a call prior to tech showing up, and he was able to get here early. He put shoe covers on before entering the house, was extremely polite and took great care to not cause any damage to my belongings while working on the furnace.

Problem was fixed and a suggestion made to provide better return air flow.

Also received a call within 15 minutes of tech leaving to discuss the air flow issue.

No high pressure tactics, no trying to sell me something I didn't need, just honest upfront recommendations.

Wish all service techs and companies were more like Stan's.

A satisfied customer in Georgetown, TX

Brenda W.

9/22/2015

Stans did an amazing job on our new ac. Our house was built in the 70s so everything needed to be replaced. Stans installers, gabe and Jake were quick, clean, and respectful. Roland was responsive and knowledgeable. The team that replaced the duct work was great. They cleaned up when they were finished. This was the first time we have had work done that my husband didn't have to redo or finish. They even repaired the holes from the old ducts that they moved to create better air flow. Thank you stans!

Daniel V.

3/23/2019

James the service manager reached out to me through yelp apologetic but unwavering in not giving me any make it right actions. He did recognize me as a gold member I should get my 15 % off. The weird part after the yelp reach out is that the nice guy that replaced the new coils left a mess and somehow burned the styrofoam that holds up the unit. Also when paying for tech James didn't know who I was and did not acknowledge initially the 15% discount. I heard him talking to the tech and denied he emailed me or that I called him that morning and left a message to talk to him (he has yet to call me back so still waiting to talk to him). Very weird but I have to remember Stan's is all about the money and customer service is not very important to him. I will not purchase another unit from them and would encourage others to seek a better AC sercvice. I am sorry I was ropped into using Stan's. I feel like the person we dealt with before was nicer and cared about their customers. Let's see if James calls me back.

Vanessa M.

1/14/2015

My heater has been acting up periodically for over the last 12 months. Every time I called someone out to fix it, they couldn't figure out what the problem was. Stan's was able to identify the issue and resolve it to repair my 1992 unit for a fraction of the cost to replace the unit. Thank you to the technician and office staff that helped me.

Sarah W.

08/04/2016 12:00:00 SA

We've been using stans for 5 years since we bought our home and they recently showed their true colors. They showed up and worked with us everyday for 5 days until the problem was solved. James, the service manager, came to our home and treated us and his technician with the upmost respect. He saw the situation through until everything was in working order. I would recommend these guys to family and friends for years to come.

Steve S.

8/21/2017

Very knowledgeable, on time and very polite. Fixed problem asap. I would recommend these guys to anyone!

Sam G.

08/10/2017 12:00:00 SA

First time to use Stan's. Used them on rental unit a week ago. Based on their outstanding service, I called them again for an office a.c. on the blink. Each time they provided fast response, the techs were friendly and fast - looked and acted professionally and fixed my problems efficiently and without costly delay. I've been dealing with a.c. units in my homes, rental properties, and office as a consumer for 40 years. This outfit is outstanding in every aspect of the business they conducted with me, and based on that, I won't use another provider again. I think that's hard to find.

Andy B.

08/10/2015 12:00:00 SA

Was an original customer with Strand Brothers in 2007 before the buyout and purchased a new Trane HVAC system from them. When C Strand bought Stan's we naturally migrated over and used them for preventive maintenance on occasion. I was happy with them.
NOT NOW - we woke last Friday to a warm house. We called Stan's early Friday and they sent a tech out at about 6pm that evening. The tech diagnosed a bad compressor. Okay when can we get it fixed? It's Friday and we are real busy but it could happen tomorrow depending on parts availability. But you could pay the $100 emergency fee and most likely it will be tomorrow but might still be Monday - but definitely Monday and someone will call you either way tonight (Friday) or tomorrow (Saturday) and let you know. No call either day. So okay it's the weekend and the Stan's folks have families so I'll gut out the weekend and they'll take care of us Monday - NOT!! Call 7:20 Monday morning and remind them that the unit may be under warranty. Okay Matt gets here at 8 he'll check and let you know. Call at least 2-3 more times and my wife leaves a VM for Matt. He finally calls back at just before 2pm. I have some bad news and it's going to be a lot to digest. Your unit only has a 5 year warranty, the compressor will be about $3000 and will have to be ordered and will only have a 1 year warranty. You could buy a whole new condenser but I will have to transfer you to sales YOU HAVE to be kidding me. This is your solution? Send me to sales!! Hey I haven't had A/C for 3 days. Now because of no follow up I am burning both literally and figuratively another day. Forget it you guys are awful. Never ever again will I use Stan's or any other Strand Company. Called ABA appliance - their tech came out in 45 minutes rechecked the problem and sold me an entirely new condenser with a 10 year warranty for less than Stan's quoted on the compressor. ABA offered the compressor option for $1900 but I went the new condenser route. And one other thing I paid Stan's $59 for their load -hopefully I can get that back - but I'm not keeping my fingers crossed. Like it has been said many times before BUYER BEWARE!!!!

Sandy K.

08/09/2015 12:00:00 SA

Stan's provides after hours and weekend service at a very reasonable price.

We have had two WEEKEND recent experiences with Stan's. In July the capacitor failed in our 18 month old condensing unit (NOT installed by Stan's). We had another company come out (that was supposed to call before coming out, but just showed up instead) who wanted almost $500 to replace it that day. We had to replace the same part in our old system and I know that $500 is a ridiculous amount especially since the part is under warranty. We sent that tech on his way even though we had to pay the $84 service charge.

A Stan's tech came out a couple of hours later, replaced the capacitor and charged $197.50. Still came out ahead even though we had to pay the other service charge.

Last night (Saturday) we noticed that once again our now 19 month old unit was not working. Called Stan's around 9 pm at night, got a return call within 10 minutes from Iban who said he could come out in the morning. I asked for a call before he headed our way. He called Sunday at 8:45 am and was there within the next 30 minutes. Replaced a fuse for $97. Before 10 am on a SUNDAY. Gotta love a company who responds quickly, even after hours and on weekends, with fair pricing. Texas is just way too hot to go all weekend without A/C.

S-ph-ie S.

09/06/2014 12:00:00 SA

I had an addition in my home and called them to come and give me quotes on the new AC System that could accommodate the new space. They were on time, very professional and gave me the honest advice although it wasn't in their best interest (installing a mini-split in the new area). I would definitely recommend them and would hire them for future HVAC needs.

Linda F.

7/22/2017

Very professional, knowledgeable and very friendly. Tech was on time and inspected everything efficiently

Mark N.

1/18/2015

We have used Stan's for our heating and A/C needs for almost 20 years and they have always been courteous, efficient, and thorough in their work. We are having our heating/AC systems replaced this week, and when the salesman went to inspect our old systems, he commented on how neatly and thoroughly the original installation had been, not realizing that Stan's had done the work when the house was first built in 1996. I believe that a good part of the reason our system has functioned so well over the years was because we have been on the Gold Service Plan, which provides two inspections per year to catch any problems early. I highly recommend Stan's.

Santiago M.

7/15/2015

The company where the Strands used to work told me my condenser unit was shot and we needed a complete new unit right away. For reasons I won't get into, we suspected that the diagnosis was not right.

We've never dealt with Stan's before, but we called Stan's for a second opinion. Not only did they have somebody out there *quickly*, after he looked at it, he sent a great tech, Leron out to see us. He fixed our unfixable condenser unit and when we were having an issue with the thermostat, he fixed that too. On time, courteous, and great service. Considering this was an emergency repair, the charge was reasonable. Leron even called us back in the evening to make sure everything was still good.

Very satisfied. We're not going back to the old company.

Kate W.

8/22/2014

Just had a terrific experience with Stan's. Austin in August is the time for A/Cs to blow, and mine did. On a Friday night at 6 pm. I called ARS, with whom we have had positive experiences, but they called back to say that they couldn't get a technician to us until tomorrow. With the house already at 88 degrees inside and two small kids, we decided to call around and try our luck.

Left a msg on Stan's emergency line at around 7 pm, a technician called me back right away, was here within an hour, and the A/C is fixed by 9 pm. I am happy to pay a bit of an up-charge for after-hours service when it is prompt, efficient, and effective. My family can sleep tonight in their own beds = awesome.

Joel B.

1/14/2015

They've treated us very well for the 22 years we've been in our home. Always on time. Also, we've always been told what things will cost before any work is done, so we don't have any horror stories to share. They do responsible work and clean up nicely when they're done. Happy to recommend them.

Liz A.

09/03/2016 12:00:00 SA

We hired Stan's for an overall A/C check because our unit (inside closet) was feeling a bit moist - turns out it was in need of a filter change. The technician (Benjy) wrapped the condensation pipe for safe measures and educated me on proper types of filters (the allergy one require more timely changes as they are thicker). All other points checked out - we received the deal through Angie's list $89 and are pleased with the service.

eric h.

7/22/2014

Two months after the original install. My energy bills are the highest ever. The drywall work is still not complete. Interesting thing about Yelp reviews. They auto-sort what they believe is helpful and not. There are 74 more reivews... the majority one star related to how pore the service from Stan's is. I will never buy or recommend and Carrier system...ever.

Jan C.

6/30/2016

We had Stan's put in a whole new system for our 1936 house about 3 years ago. Air handler under the house, etc... It works great. We have had a few service calls from them and the response time has been amazing. A real person answers the phone and gives you a real time frame. They are either there on time, or someone is calling you to let you know if they are running late. Stan's has nice, knowledgeable guys working for them. You can't go wrong with Stan's!

A B.

06/11/2015 12:00:00 SA

Hired Stans to tune up both of our AC units. Benji came to the house who was very nice and imformative. A couple days after tune up the lower AC unit did not seem to be getting cold. Benji came back and fixed the proplem at no charge. Thank you Stans AC and Benji for figuring out thd issue and taking care of it!

Martha W.

06/03/2015 12:00:00 SA

Consistency of professional competence, prompt response and finding ways to save me $$$'s are 3 reasons for me to return to Stan's Heating & Air. Mickey explained the problem clearly, including time and cost options; I appreciated learning what I can do to help the life of my system. I feel confident such good care that I will get excellent use and comfort w/ my system. Thanks, STAN's!

Gary A.

01/01/2016 12:00:00 SA

I want to say that Marcus did a fabulous & thorough job troubleshooting my system. It turned out to be both a faulty thermostat & a sticking value and or relay. I was a bit fortunate that he was still here after replacing the thermostat with the same product & the heating system didn't lite-up. The electronic ignition was working, but no gas - so he isolated the relay/value from the circuit board & the gas then flowed & lit the furnace. At least I now have heat for the time being until they replace the value/relay. I was impressed & he was very easy to work with. Cudos to Marcus! I'm getting a quote for a new heating system because it's 20+ years old, but when I have to replace the units I'm going to have them provide me a quote. They didn't even charge me extra being a holiday!

Andy F.

5/28/2015

I have used the Strand family for years, and with their move to Stans, I am continuing to use them now because they have not only been thorough, but stand behind their work. When the work involved replacing a system in one place and installing a new system in another place, they took a very scientific approach to the solution to insure the result was exactly what I expected.

Jonny B.

2/22/2013

Stan's used to be a very good company. Their techs were paid an hourly rate so there was never a need to rush through and do a half-fast job. When the new management took over (Strand Brothers) they changed it so the techs get paid per call, which makes it in the techs' best interest to do the minimum and get out.

In addition, if the tech gets stuck in our infamous Austin traffic, they aren't getting paid for that. To make up the difference, the tech has to push repair parts, which they now earn a commission on.

This is a very common place pricing strategy used by many A/C companies, and I was saddened to see Stan's had become just another A/C company.

Also, service has been really luck-of-the-draw. They have some great techs, but also a few very not so great techs. That's probably why most of these reviews are either 5-star or 1-star. Good luck with that.

They even took away their long standing senior citizen discount policy. I handle the paperwork for my wife's mother in Sun City, which is what really prompted this review. There's just been a downward trend the past couple seasons, and I just found out why.

The 2-star Meh. I've experienced better rating for Stan's is the best fit. Not amazingly terrible, but the quality/price ratio just isn't what it used to be.

Gilbert C.

5/16/2017

They did a great job! From Kevin who came out to assess our home situation to Chris and Patrick who came to install, the process was seamless from beginning to end. Kevin was very honest and upfront about the house layout not being conducive to certain things we wanted to Chris and Patrick being on time, knowledgeable and helpful.

Mike B.

03/08/2016 12:00:00 SA

I was contacted back by email March 4th 2016 and it was expressed to me their concern of my experience. 24 days later. They said they could not find my phone call on their log so could I give them my number so that they could research their logs further.
My thought was they just wanted to call me back which Stan's did the next morning after I replied with it. A manager asked me if I had already fixed my ac problem and I said no. He said he would speak to the receptionists to make sure they that this doesn't happen again in the future, mind you 24 days later and if I would like a $20 discount per unit to look at my 2 air conditioners and would I like to make an appt.? This discount I can get online with them by the way so this is no big deal.
I politely told the manager in charge of people answering the phones no thank you and that I would not be contacting them again for anything.
Sometimes folks it just not feel right and this company or let's just say people didn't come across well. I tried. But 24 days later.......

Dirk S.

04/11/2016 12:00:00 SA

I highly recommend Stan's. Last week my a/c stopped blowing cold air. I called another company in town and they were professional and diagnosed the problem; however, when they wrote down the parts number off my unit they did not identify that the unit was still under the manufacturer's warranty and wanted to charge me twice as much for the repair. I called Stan's and spoke to Matt, service manager, and he was able to determine that my unit was still under warranty and was able to have a technician come out immediately to verify the issue. I needed to replace my horizontal evaporator coil in my attic and 3 days later they had 2 amazing technicians, Michael and Adrian, at the house. They arrived on time, laid down moving tarps and blankets and put on booties when they came in the house to install our new coil. They were very professional, knowledgeable and hard-working gentlemen. They checked all the lines, drains, traps and made sure everything was working at optimum. They even had a manager bring them a new drain pan when Michael noticed that mine needed replacing. They took the time to explain all of the repairs and parts they replaced and did an excellent job of cleaning up after themselves. A highly satisfied customer who will stay a Stan's customer!

Cami D.

3/14/2015

We have been using Stan's Heating & Air Conditioning for the last 5 years to do twice a year maintenance on our heating and cooling system. We had a problem the first year we were in our new house and Stan's was very responsive to our needs and were at our home within the hour to fix a problem that was under warranty on our cooling system.
Their representatives show up on time, are clean, professional and always put shoe protectors on.

I have recommended Stan's to a couple friends and they are also satisfied with the care and maintenance of Stan's for their heating and cooling systems.

George S.

3/13/2015

We had Stan's AC folks come out to our old home and our new home. Even though we have our new system under warranty with the homebuilder, we had Stan's techs come out to give us a second opinion on why our system wasn't working right. They found exactly what I suspected and now I have something to go back to the homebuilder with.

Toni L.

03/04/2015 12:00:00 SA

A few months ago I was having issues with my heater not kicking on. Stan's sent a very nice tech out, who said all I needed to do was reset - he also said that eventually I would need a new circuit board (about $500) but for now the reset was it. THANKS for saving me money!!!

A couple of months later, I called again, decided to bite the bullet and get the new circuit board...but then had a pipe burst from freezing weather. Stan's was totally understanding and didn't give me a hard time at all about cancelling an appointment last minute.

Finally yesterday I had them come out to replace the circuit board. The tech looked, listened and told me all I needed was to have the unit serviced and cleaned. WOW!! While I am disappointed the first tech didn't find the real problem, I am so grateful that I was able to get my heating problems finally behind me for the cost of a service call.

Trevor L.

02/09/2015 12:00:00 SA

I had used Strand Brothers for years and had nothing but great service. When they were taken over by another company, I started noticing slips in service. When Stan's started up with the original people from Strand, I got back on with them and am glad to be getting better service again.

John H.

1/28/2015

We've used Stan's for over 10 years and have never had a problem with either ownership or any employees. Everyone has been prompt, courteous and careful.
No pressure to buy anything. They will bring attention to any potential problem and let us make the decision to replace / repair. We'll soon be getting a proposal from them to replace our entire aging HVAC equipment.

J J.

1/27/2015

After appointments with 3 area heating/air companies, I chose Stan's to replace my AC and furnace. The Stan's sales rep was not pushy and gave me several options within my budget--none of the pressure of 'you'll have to buy soon because this deal won't last long' business. The technician who first checked my unit and has serviced it since installation is always prompt, polite and gladly answers my questions. As I continue working with them, I am sure they will reach 5 star level for me in no time!

Cyndy E.

1/17/2015

Stan's service techs are well trained, courteous (always shake hands and introduce themselves) and professional.

A big plus for us is that they ARRIVE ON TIME.

Gary G.

1/17/2015

I am very pleased working with Stan's Heating & Air Conditioning. It came from a phone call for a second option when I realized I needed a new heat pump for my upstairs unit. I have lived here for over 10 years and the previous company that took care of me did not realize that we didn't have the right air flow and return vents. Now we do and we installed the top Carrier unit and are very pleased. They helped us with other energy saving options and helped with City of Austin energy efficient rebates that saved us big money. I plan to use this company for all of my heating and air conditioning needs in the future.

Boyd S.

1/15/2015

Our heater went out on Sunday and we called Stan's on Monday. They sent out a tech within a few hours. He got the heater going but warned us the motor could go out anytime. We ask him to order a new motor. The motor went out during the night. Stan ordered us a new motor and installed it on Wednesday. The tech was friendly and professional. Thank you Stan's for our warm house!!

John W.

1/15/2015

I called Stan's at 7:30 am and had a service tech before noon. He made the diagnosis quickly, gave me a quote, made the repair, and I'm warm agaiin. Thanks for being there when I needed you with fast, reliable, and honest service.

Bill R.

7/18/2014

My daughter was buying a condo, but we had some concerns about the aging air conditioning system. My realtor recommended Stan's, so I gave them a call.

The technician was waiting for me when I arrived. He addressed all of my concerns but didn't stop there. While he was there, he checked out the entire system, taking pressure readings and even showing me how to do some maintenance functions that would improve performance. For all of this he charged me much less than I expected to pay for the service call alone.

Since the system was an old R-22 system, I called the office to inquire about replacement cost. The person who helped me was just as nice and thorough as the technician and quoted me a price that was about half of what I expected. When I commented to her about the excellent service experience that I had, she told me that Chris Strand simply would not have it any other way.

This is a locally owned business that wants to treat its customers right and maintain a strong client base. These are the type of people with whom you want to do business.

SJ H.

12/31/2014

I've been doing business with Chris Strand since 1988. When Strand Brothers was sold to Service Experts, I went looking for him. He is passionate about helping customers save money on energy bills, and finding creative ways to reduce heating and cooling bills while keeping you comfortable. He helped me install two systems in my house (13 years apart), and we made adjustments for the length of time I spend at home and the load on the AC unit as a result.

I currently use Stan's for annual checkups on my heat and AC to avoid any problems that might be lurking in the background. They are prompt, have never overcharged me, and have not attempted to sell me anything I didn't need. I'd recommend their services to anyone.

And if you don't have a good experience, call them up and talk to Chris. He is interested in making things right for the customer (and he wants to know from YOU if things went wrong).

Suzann S.

05/03/2014 12:00:00 SA

Stan's saw my previous review and made a better effort to solve our AC issue. It took another two visits but they did diagnose the issue and didn't charge us for the second part needed. So in the end everything worked out, and I'm glad they saw my review and did everything they could to satisfy us as customers.

Eric E.

12/19/2014

I have known Laron for 15 years. He is a person of high integrity and honesty. He is also very competent, patient, listens well and customer oriented. I trust Laron McCoy.
Eric Copt

Carol K.

12/19/2014

Stan's technicians come when promised, are knowledgable and meticulous in both their work and dress. They don't try to sell you something that you don't need and usually have whatever part you may need on their truck. What more can you ask?

Sharon C.

12/16/2016

I recommend Stan's! We had a very positive consultation with Bernie about the air flow in our house. He was both knowledgeable and professional, spent time explaining our options, and showed he truly wanted to help, something rare these days! As long as Stan's keeps employees like this, this company has our business!

Peggy T.

12/07/2016 12:00:00 SA

Always excellent service; I use Marcus as my technician; very professional and explains things well. Have used them for years for annual AC/heating checkups.

Lisa T.

7/21/2011

These folks IMHO systematically circumvented my warranty and contributed to the death of several system parts. My house was built by David Weekley in 2003 and Stan's Heating and Air installed the Carrier Puron system. I signed up diligently for their Gold service which came out TWICE annually for regular cleaning and maintenance. They found a coolant leak but could not determine the location of the leak. This happened for years. Never could find it, but kept charging the coolant (which costs some money by the way). Finally after about 7 years (yep I was that dumb and simply believed the factory authorized dealer and servicer) they FOUND the leak. It was in the evaporator coil. Mercy me, heavens, I am so glad.....however, NOW the warranty was not in place and even though THEY installed it, THEY serviced it, THEY knew there had been a leak the entire time, THEY WOULD NOT WARRANT THE WORK OR EVEN GO TO BAT WITH CARRIER FOR THE PART COST. They were going to charge me for the WHOLE repair even though they had known it was an issue for the entire time since they installed it. And by the way, I did talk to an owner of Stan's that basically said he would not do anything for me.....even one of the customer service folks there that had been there for years said that they should have taken care of my unit and only charged labor as it really seemed to be Stan's problem. She also thought that it was not right that they just blew me off.

I called Davis and Company to come look at my unit, because Stan's was not getting another cent from me. They said that any idiot would have known that the Evap Coil was leaking (and it was leaking for years in his opinion due to the accumulation of gunk) and he showed me all the residue in the pan below it that had been collecting for years. The coolant has something added to in in the coolant lines and if the resudue was below the coil, then it had to leak out of it. Oh, he also determined the main reason that there was a noise was NOT due to whatever Stan's guy had said...but rather, my blower motor was going out. So, I replaced the blower motor, had it serviced, replaced the Evap Coil and am still HOPPING MAD.

I am a Realtor and make recommendations all day long to folks...Stan's will be on my DON'T list. Awful service. Awful maintenance. And they basically suckered me out of my warranty replacement of a coil at least.

Don't use them.

Nancy B.

3/23/2011

I purchased Stan's Gold Service Club for $259, it includes a yearly cooling and heating check. I would think for this amount that when I call to schedule a cooling check (in March mind you, not as if I'm calling in June or July during their peak season) that I can get someone out sooner than 2.5 weeks out. Clearly 'Gold' service doesn't provide any type of priority. Too bad, I like the idea of a maintenence program for my HVAC, I'll just be looking for one somewhere else after this.

Louise R.

02/05/2016 12:00:00 SA

We have a service contract with Stan's Heating and Air conditioning. Twice this past summer, when it was over 100 degrees, two of our systems stopped working. Both times the AC stopped after normal business hours! Both times a serviceman was at our house within two hours and had us up and running. Having a service contract is key to getting prompt service from any company. Stan's did not disappoint us! WE recently had a new system minstalled and the technicians were prompt and left the house the way they found it!

Ron U.

8/23/2010

I can tell your from personal experience it's less expensive to have your AC unit checked on a regular than it is to replace a new unit, especially here in Austin. I called Roland Arrisola at 929-9393 and had his crew check my AC. Turns out the pan that holds water was so close to rusting through that it might not have made this summer. I had the pan replaced and the AC serviced at a VERY reasonable price. His crew was ON TIME and were in and out in a jiffy. Call them for service BEFORE you think you need him and save thousands of dollars in the process. P.S. In case you don't know a new Pureon system can cost up to $8K and the city will not allow you to replace it with another freon system!

Michael M.

9/16/2010

We euphemistically refer to them as SCAMS!

It is the same routine on every service call.

Since they had installed our A.C. we had them out to service it. They made clear that it would be $117 for the call to be applied to the work. The tech was happy to tell us: the unit is under warrantee and it would not cost a dime.

Great I said: have at it.

30 minutes later I was presented with a bill of $370 for service and freon and a bid for $1465 to switch out the coil. What happened to not a dime? The tech explained that his supervisor had called and he was wrong. The bill stood. I gave him a check for the $117 as originally agreed and sent him on his way.

Miraculously, he showed up at my door again 45 minutes later. His supervisor had spoken to Carrier and we were luckily back to not a dime

When our second until went out a year later, we figured we knew the routine. We called Scams and were careful to define the $117 service call procedure. We would get and estimate in writing to fix the system before we were committed another dime

The tech spent 30 minutes outside and in the attic and then (after considerable prodding for a commitment) gave me a bid for $902. This would be $572 for freon and $212 for a level four leak check! ANOTHER DIAGNOSTIC.

He could not tell me if it would work. It was just the next step.

He was aggravated that I would not sign the service order. I tried to explain that I had a specific agreement to pay 117 for a bid to fix. (not an option to perform more tests)

He was on his way and told me the service manager would call to explain.

I only got a call from their collection department asking for the $117.

The good news:
3 days and two service calls later: Salome from Air Medic in Cedar Creek climbed out of a nice clean van, diagnosed a hole in the coil in 20 minutes, sodered it and I have been cool ever since.

With the cost of Freon $285!

Bob B.

10/08/2014 12:00:00 SA

I am a satisfied customer for 16 years. I followed the Strands to Stan's and have used the Gold Service Club preventative maintenance service for years, They replaced my mother board when the system was 10 years old and it's still going strong at 16. They never mind using a ladder to crawl into my 1890s attic. Highly recommended.

Ryan L.

09/11/2014 12:00:00 SA

Our AC went out about 9:30 PM on a muggy Friday night and was glad when I saw Stan's had a 24-hour call service. I was even happier when someone answered the phone.

David asked if I wanted someone out first thing in the morning, but I asked if there was anyway someone could come out that night. He said, I'm putting my boots on and walking out the door right now. What's your address - I'll be right over.

After arriving, he quickly diagnosed the problem as a blown capacitor and had a replacement on hand in his truck. Another thing that really impressed me was that they don't gouge you for bad timing and charge the same fee to come out to check on your system whether it is during the day or in a pinch at night.

Thanks again Stan's and David.

Polly R.

7/23/2014

It has consistently been A-1 service with Stan's A/C & Heating for years. Always dependable, courteous & professional from receptionist Jessica to Ivan who sets all appointments & follow-ups, to the servicemen who also provide good tips & quality service. One less major worry with Stan's plus what other company applies for your rebates!

Chaney V.

7/21/2014

I can't say enough good things about our service with Stan's. Landon, our technician, came out 5 hours early (when do repair guys ever come early?!), diagnosed the problem, fixed it, and was on his way to his next appointment in less than 45 minutes. Very kind, personable, and professional.

Diane G.

7/21/2014

Stan's is a great company. They have serviced our air conditioning system in Georgetown for 8 years with no problems.

Marcus was our latest technician and he did excellent work on our air conditioning system.

Bill A.

06/12/2016 12:00:00 SA

I have used Stan's in two different homes (back when they were called Strands) and find that they are fast, courteous and reasonably priced. I have them come twice a year to inspect my systems.

Terri H.

10/15/2014

The last inspection of my AC and Heater was from a fellow named Hooman. He was incredibly diligent and very informative.

I've just now - only scanned the complaints and I wonder if this is the same company as the one that I have had for years and years. My experience with this service has been that they contact me prior to scheduling, arrive on time, do excellent work, are incredibly respectful and communicative ... and their pricing seems reasonable. They provide seasonal checks of my heating and AC - and when there has been a crisis [summer lightening storm Zapped the AC unit] ... they replaced it quickly. Please believe me - I am a kvetcher about everything! If there had been delay replacing the AC, during the middle of summer - or any problems whatsoever - I would have remembered!

I would recommend these folks - highly.

Jay B.

7/26/2012

I came home from vacation yesterday afternoon to no AC in my house. A phone call to Stan's at 2:00pm and they had a technician to my house by 3:30. He (John) was very courteous, knowledgable, and had the parts he needed on his truck. I appreciate their prompt and professional service!

Debra S.

5/22/2015

Excellent response time! Called Friday evening and tech could be there within 3 hours. Needed followup visit next week - after technician left at 4:30 air conditioner would not work, tech returned at 8pm. Could not find leak, so 2 techs returned later in week to find problem and parts are under warranty. All technicians very clean and took extra care not to damage hardwood floors. We have an annual service warranty with Stans and will continue to renew it. Cathy very prompt to call with scheduling for repairs.

Bruce M.

1/18/2014

I just had a brand new heat pump system installed for our home by Stan's. They were extremely efficient and professional in all aspects of the install, and have been very helpful afterwards in helping get the thermostat set up online. I will only use Chris Strand for my A/C needs. I honestly don't think there is a better service provider out there. By the way, we used to keep our thermostat set on 74 in the winter. With the new heat pump, we have it set at 70, and it is as comfortable as 74 was with the old system.
Bruce M. in Austin

Amanda B.

1/14/2016

I contacted these guys after negative experiences with Strand Brothers and being relatively unimpressed with Airco. This company is prompt and fair, and I never got the impression that they were trying to rip me off. I would use them again.

L. J.

09/04/2016 12:00:00 SA

Would not recommend using. Called Stan's for the first time for a 6 month routine check on our 2 systems ($147.00) All checked out fine per the tech and checklist. 5 weeks later our upstairs unit was not cooling properly. Stan's is called back. Different tech advised we had a leak in our evaporator coil ($287.00 for this visit). We then received a quote of $875.00 for the replacement of our evaporator coil (labor only, as our unit was under warranty). Since our systems our of top quality and only 5 years old and have been checked out every 6 months with filters changed every 2 months, we decided to get a second opinion before proceeding. The second HVAC contractor stated in writing there was no leak in our evaporator coil, the system was fine. This contractor also noted oil was found around the service valve/s, which was most likely caused by the first Stan's tech either accidentally or intentionally leaving the service valve/s open, causing the refrigerant to slowly leak out. When the service mgr. for Stan's was contacted about this he was quite belligerent. We eventually received only a $74.00 credit towards the $287.00.

Pete H.

10/31/2013

From first phone call, to getting tech here earlier than original request (phoned ahead of course)

Jennifer G.

4/13/2015

Always trusting and follow through with scheduled appointments. They were very thorough in their routine check and in their explanation of what they did.

Phil H.

9/16/2013

Came back on Sunday from a weekend trip to find my A/C not blowing cool air. I opted not to use the emergency service in order to save some money so I left a message on their after-hours machine. I received a call from Donna just after 8am the next day when they open for business. They had someone out to the house three hours later and fixed my unit in under an hour. James was the name of the technician and he was prompt (in fact, he arrived before I was able to get home from work)professional, and courteous.

A colleague recommended them from work they had done as Strand Brothers a while back. He said they tended to be a little more expensive (they installed his unit), but they were completely thorough and really stood behind their work. I only had them do a relattively minor fix, but I thought the price for my repair was reasonable. I will continue to use them unless they give me reason to otherwise.

Leah H.

2/13/2015

We have been very pleased with Stan's Heating & AC. They successfully installed a Nest thermostat for us that had some very tricky wiring. They have also serviced and maintained our existing heating & ac equipment. The service contract which allows them to check all equipment 2x per year is a great deal... No one wants to live in TX and have the AC out in August! Their technicians are always courteous and knowledgeable.

Frank J.

3/28/2014

Prompt courteous service but failed to identify the issue in two visits. Kept blaming the Nest thermostat when the problem was a clogged drain line causing the float valve to actuate. This is coming from a certified Nest installer.

Bob N.

7/15/2017

We are in a 16-month old house in the Siena sub in Round Rock. On Thursday afternoon we noticed the temp rising in the house and found the compressor motor was stopped and would only run if push started, then only at low speed. We (apparently mistakenly) called the Aprilaire number provided in their instruction pamphlet and they set us up with an appointment with a company we'll not identify for between 10am and 2pm on Friday. On Friday the technician arrived at 1:30, and after a short discussion of what we had checked, including the idea that the start-motor capacitor was shot, proceded to check the start-motor capacitor and pronounce it defective, accompanied with the cost of replacing it..$305. When I offered that Home depot sells those capacitors for less than $20 and that the unit was under warrantee, he just shrugged and said maybe we could get it for $180. We told him to try the capacitor, which he did, but the compressor still didn't work. He then pronounced the fan motor defective and told us the cost of replacing it was more than $400. At that point, we paid the $75 charge for the service call and called Stan's in Georgetown...which is what we should have done in the first place. Becky listened patiently to the explanation of events, and determined that despite the fact that we had probably voided the warrantee by allowing the other entity (apparently not an authorized provider) to open the system, Stan's would honor it. She then scheduled a service call with Joe, their technician, for between 4 an 6pm. Joe arrived at 4:20 and after listening to our description of the malfunction, proceeded to check every component in the system. He determined that the start-motor capacitor was in fact bad, replaced it, and the compressor fan immediately functioned normally. He then rechecked every system component, added refrigerant to the system and measured the cooling differential which was normal. Joe was on his way shortly after 5:30pm and we're back in air-conditioned comfort today thanks to Becky's and Joe's professionalism and Stan's willingness to honor commitments and ability to hire outstanding employees.

Paul S.

01/11/2015 12:00:00 SA

Our central heat went out on (of course) the coldest day of the new year. I called Stan's in the early afternoon and they scheduled a technician to come to my house later that evening. Stan's later called and asked if the tech (David) could come early - which he did. Sharp guy, well dressed, polite, put covers on his shoes before coming in the house then fixed the unit in about 10 minutes. I am generally pretty handy with fixing things around the house, but was at a loss on this one. The $75 charge was well worth it. Stan's is my go to company for home repairs that I cannot handle and they continue to provide great service.

Dave A.

12/22/2014

Stan's AC just checked our system to make sure it is in good working order. The Technician was first class and explained everything he was doing. I am very impressed with the level of service, keep up the good work.

John B.

7/27/2016

Recently returned from a trip to find our A/C not working so I called Stan's Heating & A/C who had been servicing the unit as part of their Gold Service Club plan for several years (more on that in a moment). On a recommendation I also called Daniel Silva, Silva A/C & Heating, and his quote for exactly the same coil replacement was considerably better. Perhaps the difference was that Stan's representative indicated that it would take 2 men 4 hours but Daniel completed the work alone in about 2 hours. Makes me wonder if either Stan is padding the hours or his folks need more training. Daniel was prompt, efficient and I would highly recommend him. Back to Stan's Gold Service Club. One of the advantages they advertise is: Additional benefits include a 15% discount on heating and cooling repairs. After speaking with Stan's representative I came to understand how little I know about maintaining your A/C unit. Apparently if your A/C stops working because the coil has a leak, what they do to fix it is not considered a repair. No repair equals no discount. Sure glad I joined that club.

Kelli K.

06/03/2015 12:00:00 SA

I was hesitant to call one of the big firms, as I have had bad experiences before (NOT with Stan's Heating and Air Conditioning) but did so out of necessity. My inside ac unit was sitting in 1/4 of water. I was thrilled with Stan's Heating & Air. They came out quickly and the technician, Benji, was very knowledgeable and exactly the kind of person you want taking care of you. My problem was resolved, cleaned up after and other potential problems were taken care of efficiently. I will not ever call anyone else and certainly won't hesitate to use them again.

Cynthia L.

5/18/2015

I have been using Strand Bros. and then Stan's, when they sold Strand, for many years and have always been very pleased with the performance of the technician and the office staff. They take excellent care of me and the a/c units in our rentals. They have always been responsive and have earned my trust.

L R.

10/29/2014

Very pleased with the service and the timeliness of the appointment. I needed help with duct work leading from my range vent hood and Bernie was knowledgeable and professional. He needed to be creative and implement a solution to a unique situation and handled it with ease.

Neil P.

08/03/2014 12:00:00 SA

Prompt courteous & clean service. House required an air balance and they came on time and completed the work quickly.

Van R.

2/20/2015

I'd seen the TV ads for Stan's Heating & AC... and made a note that some folks I had talked to before, liked Stan's service. When our heater stopped working recently. I called Stan's. Myra took my call. She was very professional...and easy-going. I told her my wife and I are Seniors and, even though the weather here in Austin was not really too cold right now... even so... it was cold enough that we were knew we were not going to be comfortable if we had to wait too long for a serviceperson to come fix our heater. To my pleasant surprise... she said someone would be at our house the same day... bertween 3 - 6pm. Again, to my pleasant surprise... Stan's serviceperson (BOB) arrived a few minutes before 3pm. He was in our attic about 15 min. -- found a faulty switch... replaced it in another 10 min... and was was finished with the paperwork, and gone... all in about 30 min. He was extremely courteous, wore shoe covers while in our house... showed us the faulty part... and... the cost was very reasonable. Plus... there was NOT a extra-charge for coming to our house on such short notice... on the SAME day that I called. I will not only use Stan's again... but, will use Stan's for my upcoming AC system check as well. Thanx, Stan's... for a job well done! V. Russell.... Austin (Bee Cave), Texas

Patty R.

2/19/2015

Service call today was prompt and curteous. Everything went smoothly.

Carlene B.

2/17/2015

We have used Stan's since we purchased our new home 3 1/2 years ago. In the beginning they had to work a few minor kinks out, but did not stop until it was working perfectly. We have had no problems since then, which I attribute to keeping our service contract, changing filters in a timely manner and using vinegar. Our service men have always been knowledgeable, friendly and definitely professional. They send reminders for the service appts and when I call to schedule appts the office staff is pleasant. Thank you Stan's and keep up the good work.

Nancy F.

02/11/2015 12:00:00 SA

I've been a fan of Stan's for many years. Their service technician was on time and got the job done quickly. He gave me a good suggestion about replacing all of my vent covers to provide better flow of warm or cool air. This will allow for more even temperatures upstairs and downstairs. Thanks!

Anne K.

02/09/2015 12:00:00 SA

Stans service arrived on time and examined my heating system in February. These folks have been in Austin for many years and have provided excellent service.

John B.

7/27/2016

Recently returned from a trip to find our A/C not working so I called Stan's Heating & A/C who had been servicing the unit as part of their Gold Service Club plan for several years (more on that in a moment). On a recommendation I also called Daniel Silva, Silva A/C & Heating, and his quote for exactly the same coil replacement was considerably better. Perhaps the difference was that Stan's representative indicated that it would take 2 men 4 hours but Daniel completed the work alone in about 2 hours. Makes me wonder if either Stan is padding the hours or his folks need more training. Daniel was prompt, efficient and I would highly recommend him. Back to Stan's Gold Service Club. One of the advantages they advertise is: Additional benefits include a 15% discount on heating and cooling repairs. After speaking with Stan's representative I came to understand how little I know about maintaining your A/C unit. Apparently if your A/C stops working because the coil has a leak, what they do to fix it is not considered a repair. No repair equals no discount. Sure glad I joined that club.

Kelli K.

06/03/2015 12:00:00 SA

I was hesitant to call one of the big firms, as I have had bad experiences before (NOT with Stan's Heating and Air Conditioning) but did so out of necessity. My inside ac unit was sitting in 1/4 of water. I was thrilled with Stan's Heating & Air. They came out quickly and the technician, Benji, was very knowledgeable and exactly the kind of person you want taking care of you. My problem was resolved, cleaned up after and other potential problems were taken care of efficiently. I will not ever call anyone else and certainly won't hesitate to use them again.

Cynthia L.

5/18/2015

I have been using Strand Bros. and then Stan's, when they sold Strand, for many years and have always been very pleased with the performance of the technician and the office staff. They take excellent care of me and the a/c units in our rentals. They have always been responsive and have earned my trust.

L R.

10/29/2014

Very pleased with the service and the timeliness of the appointment. I needed help with duct work leading from my range vent hood and Bernie was knowledgeable and professional. He needed to be creative and implement a solution to a unique situation and handled it with ease.

Neil P.

08/03/2014 12:00:00 SA

Prompt courteous & clean service. House required an air balance and they came on time and completed the work quickly.

Van R.

2/20/2015

I'd seen the TV ads for Stan's Heating & AC... and made a note that some folks I had talked to before, liked Stan's service. When our heater stopped working recently. I called Stan's. Myra took my call. She was very professional...and easy-going. I told her my wife and I are Seniors and, even though the weather here in Austin was not really too cold right now... even so... it was cold enough that we were knew we were not going to be comfortable if we had to wait too long for a serviceperson to come fix our heater. To my pleasant surprise... she said someone would be at our house the same day... bertween 3 - 6pm. Again, to my pleasant surprise... Stan's serviceperson (BOB) arrived a few minutes before 3pm. He was in our attic about 15 min. -- found a faulty switch... replaced it in another 10 min... and was was finished with the paperwork, and gone... all in about 30 min. He was extremely courteous, wore shoe covers while in our house... showed us the faulty part... and... the cost was very reasonable. Plus... there was NOT a extra-charge for coming to our house on such short notice... on the SAME day that I called. I will not only use Stan's again... but, will use Stan's for my upcoming AC system check as well. Thanx, Stan's... for a job well done! V. Russell.... Austin (Bee Cave), Texas

Patty R.

2/19/2015

Service call today was prompt and curteous. Everything went smoothly.

Carlene B.

2/17/2015

We have used Stan's since we purchased our new home 3 1/2 years ago. In the beginning they had to work a few minor kinks out, but did not stop until it was working perfectly. We have had no problems since then, which I attribute to keeping our service contract, changing filters in a timely manner and using vinegar. Our service men have always been knowledgeable, friendly and definitely professional. They send reminders for the service appts and when I call to schedule appts the office staff is pleasant. Thank you Stan's and keep up the good work.

Nancy F.

02/11/2015 12:00:00 SA

I've been a fan of Stan's for many years. Their service technician was on time and got the job done quickly. He gave me a good suggestion about replacing all of my vent covers to provide better flow of warm or cool air. This will allow for more even temperatures upstairs and downstairs. Thanks!

Anne K.

02/09/2015 12:00:00 SA

Stans service arrived on time and examined my heating system in February. These folks have been in Austin for many years and have provided excellent service.

John B.

7/27/2016

Recently returned from a trip to find our A/C not working so I called Stan's Heating & A/C who had been servicing the unit as part of their Gold Service Club plan for several years (more on that in a moment). On a recommendation I also called Daniel Silva, Silva A/C & Heating, and his quote for exactly the same coil replacement was considerably better. Perhaps the difference was that Stan's representative indicated that it would take 2 men 4 hours but Daniel completed the work alone in about 2 hours. Makes me wonder if either Stan is padding the hours or his folks need more training. Daniel was prompt, efficient and I would highly recommend him. Back to Stan's Gold Service Club. One of the advantages they advertise is: Additional benefits include a 15% discount on heating and cooling repairs. After speaking with Stan's representative I came to understand how little I know about maintaining your A/C unit. Apparently if your A/C stops working because the coil has a leak, what they do to fix it is not considered a repair. No repair equals no discount. Sure glad I joined that club.

Kelli K.

06/03/2015 12:00:00 SA

I was hesitant to call one of the big firms, as I have had bad experiences before (NOT with Stan's Heating and Air Conditioning) but did so out of necessity. My inside ac unit was sitting in 1/4 of water. I was thrilled with Stan's Heating & Air. They came out quickly and the technician, Benji, was very knowledgeable and exactly the kind of person you want taking care of you. My problem was resolved, cleaned up after and other potential problems were taken care of efficiently. I will not ever call anyone else and certainly won't hesitate to use them again.

Cynthia L.

5/18/2015

I have been using Strand Bros. and then Stan's, when they sold Strand, for many years and have always been very pleased with the performance of the technician and the office staff. They take excellent care of me and the a/c units in our rentals. They have always been responsive and have earned my trust.

L R.

10/29/2014

Very pleased with the service and the timeliness of the appointment. I needed help with duct work leading from my range vent hood and Bernie was knowledgeable and professional. He needed to be creative and implement a solution to a unique situation and handled it with ease.

Neil P.

08/03/2014 12:00:00 SA

Prompt courteous & clean service. House required an air balance and they came on time and completed the work quickly.

Van R.

2/20/2015

I'd seen the TV ads for Stan's Heating & AC... and made a note that some folks I had talked to before, liked Stan's service. When our heater stopped working recently. I called Stan's. Myra took my call. She was very professional...and easy-going. I told her my wife and I are Seniors and, even though the weather here in Austin was not really too cold right now... even so... it was cold enough that we were knew we were not going to be comfortable if we had to wait too long for a serviceperson to come fix our heater. To my pleasant surprise... she said someone would be at our house the same day... bertween 3 - 6pm. Again, to my pleasant surprise... Stan's serviceperson (BOB) arrived a few minutes before 3pm. He was in our attic about 15 min. -- found a faulty switch... replaced it in another 10 min... and was was finished with the paperwork, and gone... all in about 30 min. He was extremely courteous, wore shoe covers while in our house... showed us the faulty part... and... the cost was very reasonable. Plus... there was NOT a extra-charge for coming to our house on such short notice... on the SAME day that I called. I will not only use Stan's again... but, will use Stan's for my upcoming AC system check as well. Thanx, Stan's... for a job well done! V. Russell.... Austin (Bee Cave), Texas

Patty R.

2/19/2015

Service call today was prompt and curteous. Everything went smoothly.

Carlene B.

2/17/2015

We have used Stan's since we purchased our new home 3 1/2 years ago. In the beginning they had to work a few minor kinks out, but did not stop until it was working perfectly. We have had no problems since then, which I attribute to keeping our service contract, changing filters in a timely manner and using vinegar. Our service men have always been knowledgeable, friendly and definitely professional. They send reminders for the service appts and when I call to schedule appts the office staff is pleasant. Thank you Stan's and keep up the good work.

Nancy F.

02/11/2015 12:00:00 SA

I've been a fan of Stan's for many years. Their service technician was on time and got the job done quickly. He gave me a good suggestion about replacing all of my vent covers to provide better flow of warm or cool air. This will allow for more even temperatures upstairs and downstairs. Thanks!

Anne K.

02/09/2015 12:00:00 SA

Stans service arrived on time and examined my heating system in February. These folks have been in Austin for many years and have provided excellent service.

Dawn S.

07/09/2013 12:00:00 SA

Stan's customer service is unbelievable. They couldn't get someone out to help me right away, but walked me through a diagnosis on the phone. Their knowledge and advice brought me (someone who has no clue about air conditioning operation) to get my system up and running again after a very hot day and night. I am eternally grateful and will be a customer for life. It doesn't get any better than this. Stan's is wonderful!

Jeffrey T.

1/30/2015

Truly excellent service. Replaced entire duct system in our house. Work was professional and the bid was very reasonable. The firm cares about quality control. Highly recommended.

Bic W.

1/28/2015

We had an issue with our AC and called a company other than Stan's. (The new company had been recommended by friends.). That was a mistake. There was an obvious freon link indicated by some oil around one of the connections. The technician told me a bunch of stories about now this did not indicate a leak, but indicated the compressor was going out. I knew he was wrong, paid his service fee and called Stan's. Marcus from Stan's immediately diagnosed the leak and fixed the problem. He was professional and knowledgeable, and perhaps most important, honest. I learned my lesson. I am sticking with Stan's.

Dee Scruggs M.

7/24/2014

Called Strand Bros last night at 8pm because my bathrooms were flooding through the toilet bases and tubs back into my house! Brandon came over right away and fixed the problem. Turns out I had a clogged line running from my house and waste water was just trickling through my pipes and backing up when too much water (like using the washing machine!) dumped into the pipes. He even showed me how to check on water flow myself and where to check to help look out for these kind of problems in the future. Very good experience at such a late time of day! These are the guys to call!

R W.

1/17/2015

Have used Stan's about 18 months now for seasonal checkups and one repair. Always on time, reasonable price, courteous and clean techs.

D. M.

01/11/2017 12:00:00 SA

Stan's lack of customer attention is unacceptable. If I, a mature, 30 year home owner in Austin, do my best to drop what I am doing and answer my phone call from Stan's technician, miss catching the call by 1 second, and then I call back immediately to tell the dispatch that the tech just called, then do you know what my reward is for being a good customer for years? I get the message that I do not matter and my punishment is that now the technician won't come to my house even though I have been home all day waiting. Oh yes, they want me to reschedule, but do I want to go through this again when I can spend my resources with a better company? What if reschedule with this company and I miss the call by again by a second or even 1 minute? Too bad to the many normal people who cannot get to their phones because they are in the middle of something in their home! So if you want to use this company, you will sit with your hands on your cell phone making sure you don't change your baby's diaper or get your hands into the dirty dishes for fear of missing Stan's phone call. Go ahead. Not me! Stan's manager told us we should see it from his perspective because he wants to keep his technician's busy. My perspective, me - the customer, is that I should matter. Since Stan's employees are trained to wait not even 5 minutes, not even 5 seconds before they cut off their customers, then my life and my house, my heating & air conditioning system, and my convenience doesn't matter to Stan. We are no longer doing business with Stan's, and I and my neighbors now spend our resources with a company in Austin, Texas who gives real customer service to real people with real lives.

Carol C.

12/19/2014

We really like Stan's Heating and Air Conditioning company. They have been very reliable and trustworthy. We have the Gold Service Plan and it not only saves us money, but it helps us to stay on a good maintenance schedule.

Cindy A.

12/12/2014 12:00:00 SA

A year ago approximately we bought 2 mini-split units. One unit caused us trouble all year and we had multiple call outs for repairs. Now a year plus later the unit needs to be replaced but it is far enough out of warranty to cover labor costs. Scheduling the replacement has been hit or miss, having to be rescheduled due to weather which we understand but then we get an unexpected call when we are out of the house that they are ready to come over at that moment.

Karen B.

9/26/2012

Over the weekend, of course, my A/C decided to go all mixed medley on me, blasting lukewarm air then slightly cool and back to sweltering. First thing Monday morning I completed the online service request and within 5 minutes Lisa called to say she could have a tech out later that afternoon. Really?? You mean today?? James arrived at the front end of the alloted time frame. He was very polite and friendly, even after learning the main component was on the roof of my complex and he needed to get a longer ladder from the office. Within minutes he returned and accessed the repair. Originally he said it was the motor and gave a quote. After maybe 30 mins of roof time he said it actually wasn't the motor, explained what was going on and said the needed repairs would actually cost about $100 LESS! There ARE honest peeps out there! Quick, efficient, and honest. I now notice from other reviews they have a 24 hr service line. Added bonus they are near my n'hood so I'll definitely use Stan's again.

Cindy P.

6/16/2011

Where to start...DO NOT call these guys. I had an issue and they did send someone right out. They charged me $300 and the unit still did not work properly i.e. 85 degrees in my house at 11:30 PM w/ thermostadt set at 78. Sent someone back out 2 days later to tell me it was working properly. I called a 3rd time after 5 sleepless nights and asked for a manager to call me. 36 hours later and no call. I called another company and bought a brand new top of the line Carrier AC. I wanted a solution. I had no problem paying to truly fix the problem and if my unit was beyond reasonably throwing more $ at it ($1400 spent w/ Stan's on it in the last 3 yrs), I was willing to buy a new one. Too bad the Stan's team thought it was working fine.

Barry S.

4/24/2012

Do not mess with these people! They try to play the good ol' boy on the phone but cannot follow through. They tried hard to accommodate my schedule with Saturday appts. but canceled twice. Then gave me a choice to have a 3-5 afternoon appt. which they never called to confirm as promised. I got tired of waiting at home to hear from them, called them and received an oh yeah, I'm sure he's on his way. I had to insist on a confirmation of that which resulted in another new promised arrival time. What is really strange? They want prepayment on the phone before coming out on the appointment. UGGHHG ! Nothing like getting jerked around!

Zach D.

9/24/2014

Our downstairs HVAC stopped working in June and we called Stan's to come diagnose the issue. They came out the same day to determine the problem. Since the unit was 20 years old, we decided to replace it rather than invest $1,000 in the old unit. Stan's was able to come out the next morning to give us quotes for new unit options and they came the day after that to install the new unit. We were very pleased with their promptness and their service. Their technicians and installers came on time, were very friendly and willing to answer all of my questions. They did quality work and I would certainly recommend them to others. We are also members of their yearly maintenance plan, and have been pleased with the technicians who have come out to check our units to ensure everything is working properly.

Bill D.

8/23/2014

I've used Stan's maintenance program for several years. I pay an annual fee and get inspection and maint twice a year. My experience has been very good, The service tech has always shown up as planned and have been effective and polite. I am very satisfied with this company.

Peyton P.

01/07/2015 12:00:00 SA

I have been a customer of Stan's for a few years now and am very satisfied with the service I have received. They installed my unit during a remodel and perform regular checkups. They have shown themselves to be very professional and courteous. I have no complaints and would highly recommend their services.

Allison Z.

6/28/2016

Our AC stopped working yesterday at about 3pm, we contacted Stan's at about 330pm. We were told that a tech would be out between 6pm and 8pm. We waited until about 810pm, and called back since no one had arrived yet and the house temperature was about 90 degrees at this time. We left a message and never received a call back at any time. We literally waited for hours to have no one even bother to call to let us know that they could not help or be there as stated by the person we spoke with on the phone at 330pm. If you are not able to help, it would be much better to say that you don't have a team available to help, rather than have us sitting in our HOT house, waiting for someone who never even bothered to call to say they were not coming. You wasted our time for over 5 hours, thinking you were going to show up to assist us. We could have called another company and perhaps had the situation handled yesterday.

James M.

6/13/2016

Don't waste your time or money with these guys. They're so clueless they can't even make and keep an appointment. They will flat-out waste your time. I called last week and talked with the service manager, James, to discuss the problems with my HVAC system and what might be needed to repair it. At the conclusion of that phone call, he directed me to call back in to the office to set an appointment. And so I did ... called their office back and talked with Jessica, gave her all my contact info, mentioned my phone call with James, and requested service. She set an appt. for Monday and said a service tech would be at my home between 12 noon and 2pm, and they would call before arriving. So I sweated through the weekend, awaiting the serviced call. I then re-arranged my schedule for Monday to accommodate the service call, and waited at the house for the service tech. and then .... 12 noon comes and goes, no call. 1pm comes and goes no call. About 1:30, I decided to check in on the status and ... lo and behold no one in their office had ever heard of me, and I was informed I was not in their system, so I asked to speak with James, the service manager. He did not take my call, so I left a voice mail message asking him to help me get things straightened out regarding the service call. He never bothered to return the call. What does it say if your service manager doesn't even care about providing good service? I will never, ever call on Stan's again. They will disrespect you by wasting your time. You've been forewarned.

Sue M.

11/07/2014 12:00:00 SA

Whenever we need service on our unit, your service technicians are always on time. We appreciate the excellent work and attention that Stan's has always given us.

Karen M.

5/13/2014

Chris installed the original system in 1990 (lasted 23 years!), so he was a natural choice when we had to replace last fall. We have a 1934 house with a very small access area. The installers were patient and careful and did a thorough job. The system is working great!

Mary Ann C.

07/07/2014 12:00:00 SA

Best experience ever - from the phone call needing help to the service from the technician! I had called early in the morning and was helped by a very nice service representative. I was told that a technician would be available between the hours of 2 and 5PM but if they had a cancellation and it could be sooner they would call. Sure enough they called and by 12PM the technician was here, found the system to be low on freon and charged the unit. Now working great! Their promptness and professionalism made my decision to sign up for their maintenance program. Love them and well tell all my friends!

G M.

11/26/2013

I received a flier from this company promoting a branded single room direct vent HVAC system. I called in response to invite them to quote a couple of systems to me, and their 'regional manager' came to my home, and a few days later sent a quotation to me with a single number -- price -- with no labor / parts breakdown, no model numbers of the system they would provide, etc. This was not enough information for me to evaluate the quote, so I immediate emailed their rep asking for more information -- more than 3 weeks ago. After following up with another message, I am about done with them. If they can't even make a decent quote, and their follow-up is this bad up front, what kind of real installation and later service might follow? Not worth the risk to me, with big bucks involved.

Lois D.

08/06/2013 12:00:00 SA

Okay, I don't write reviews often so....... Tyler is the best. He arrived promptly was efficient, informative and listened to my concerns about my unit. He was able to get my A/C fixed and with a quick call (and with my history on the unit and it's repairs) he got me fully covered under warranty. In over 100 degree weather it is amazing that anyone wants to work on outdoor A/C units. I have two service plans now and will tell others about my great experience.

John C.

7/26/2013

After becoming increasingly irritated with What used to be Strand Bros., I was elated to find out that the Strands purchased Stan's Heating and Air! Nice to deal with the Strands again.

John E.

7/13/2013

Annual check showed leaks in both our air conditioning units. Chris Strand himself came to our house and spent a lot of time inspecting the whole of the air conditioning system. He gave good advice and replaced what needed to be replaced. He also advised what discounts were available. System works fine now, and electricity bills are a little less.

Ken K.

6/13/2013

Stan's appears to be either too big for its britches, or not as customer friendly as they would like you to think. Took me 8+ hrs to get a tech out here to investigate a broken system. When the tech arrived, his first diagnose was a broken circuit breaker - really? After determining I had a broken compressor, I was then told that I would be able to get a replacement from them for 9-10 days. Really, in the middle of summer in Texas? Also, there prices seem to be on the high-side - and they don't lay out all the options as others did. I ended up going with another company, and am glad I did. They showed up with 1 hr of me calling them, CORRECTLY diagnosed the situation, and had my system installed within 24 hrs. Now THATs customer service!

Betty B.

9/17/2012

I've been a customer with Stan's since the Strand family joined the company, and prior to that, with the older Strand's company for about 10 years combined time. The service with Stan's is on the same excellent level as it always has been. Their service people are knowledgeable and courteous, regardless of the time of day or night. I've searched many years for an reliable company for heating and cooling, and I wouldn't use anyone else.

P M.

1/31/2013

The reviews for Stan's that were written prior to 2012 were probably referring to the previous owner as I believe the Strand family purchased Stan's sometime in 2012. The current owners (Strand family who sold their prior business to Service Experts) is fantastic. This is the old Austin feel we had with the old Strand Brothers. The Stan's Heating and Air Conditioning today is great. I own several rental properties in Austin and they have always been timely, efficient , professional and friendly.

Nancy H.

1/28/2012

My appointment was for between 3-5. At 5:00 I got a call saying Steve was delayed. I appreciated the call. Steve is fabulous!!

Scott G.

09/03/2012 12:00:00 SA

BEWARE These people are scam artists that want to inflict as much damage as they can on to your family. They were at my house for 15 minutes and wanted to sell me a new AC system for 10,000 dollars. What they got for 15minutes was 270 dollars, Thanks John your the greatest just BEWARE

hollister r.

7/29/2008

Stan's Heating and Air is a breath of fresh air in the home improvement world! Customer service is fabulous! They show up on time, they do what they promise to do, they actually assist you with keeping costs down and they don't track mud on your carpet. Best air people in town!

J C.

7/18/2009

Stan's installed all 3 AC units of my new house we built from scratch. The house was finished in late fall. Everything worked fine, until summer came. The first time I turned AC on, the AC in the sunroom didn't work. Stan's came out and fixed it under warranty. The technician said something was installed incorrectly. Everything worked fine for a while. Then winter came. The first day I turned on heat, it didn't come on in the sunroom. Stan's came (can't recall if I had to pay). The technician (different person) said it was not repaired correctly the last time. He said something had to be disconnected to fix it last time, but the other guy forgot to reconnect it. I was very annoyed to hear it, but all worked fine again. Then summer came again. The first day I turned on AC, the sunroom AC didn't work again. I called Stan's, and they came out to fix it. Then stuck me up with a high bill. I was furious. Every time season changes, I had to call Stan's and pay them to fix the previous bad/incomplete fix. I complained but had to pay. I recently discovered leak stain around one of the vents. I hired another company, and they discovered evaporator coil (or something like that) was not installed properly (by Stan's), and it was partially sticking out of the drain pan. So when it had a problem, some water fell outside of the drain pan and onto the ceiling. It seems Stan's can't do anything right. Am I a rare exception? I hope so. But as far as I can tell, Stan's is all about TV commercials and no substance or competency. I would NEVER do business with Stan's again, and I am telling all my friends and neighbors.