Best Plumbing Services in Austin, TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

Great service today from team: Samuel, Clayton, Curtis. Came out and gave timely diagnosis of problem and remediated quickly.  Great work!

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

Jason was willing to come out to clear our main drain at 1am and did it on the rain quickly and pleasantly. He was on another job when he agreed to come out and kept me informed the entire time if his status and eta. I'd highly recommend using them!

So, where to start? I called several plumbers to get estimates for work that needed to be done on my 1940's house with what I think could be the original plumbing. Fast came out on March 1 and attempted to clear a blocked line. They told us the sewer line had collapsed, charged us $500 and were going to work on a quote to provide us to replace it. I had to go through the not-so-fun process of working to get lines marked and the sewer tap located at the street. This showed that there was an issue on the city's side and I didn't have a collapsed sewer line (March 2). My water still wasn't draining so we called Fast to come back out - I thought since we had already paid them $500 and they didn't clear the line, this trip would be on them to actually get the line cleared. They said they would be there on a Tuesday - no one came (March 6). I called the owner the next day and they sent the same gent out to our home again. He cleared the blockage that had been there the entire time - at our tub and CHARGED US AGAIN. Also promised to get us a quote for replacing the old plumbing since we no longer needed our sewer line replaced. Two quotes were promised - neither were ever sent and here it is March 15.

We have since had the house plumbing replaced and are working with a different provider who was referred to me through my employer. I am super happy with their response and assistance. They are a commercial vendor that is doing us a favor but man, they have been great.

We needed an outdoor faucet fixed quickly and I called Stellar Plumbing on a Tuesday. Eligio said he may not be able to make it out until Friday, but asked I send a picture to him so he could see the problem. He called me back, told me what was wrong and then said he'd stop by on his way in to his first job the next morning. They did a great job! Highly recommend Stellar Plumbing! As a side note, I did call a plumber before him and waited for a call back, I still haven't received a call.  I won't name the company.

I called this company because my neighbor recommended them.  My sink was clogged and I wasn't in the mood to deal with it.  They came when they said they would, charge $99.00 just as they said they would, they were prompt, efficient, clean and neat.  Its hard to find a company now a days that doesn't try to up sell you and has integrity.  I highly recommend them.

I called last night about a broken pipe in the wall, young man called early this next morning, showed up and fixed it a great rate.

Wow! These guys are incredibly fast at what they do! Usually the process of fixing one's home is exhausting and overwhelming, however with the kind staff and GREAT customer service I was able to get an appointment same day to fix my water heater. Chris came out and helped fix the control valve on the water heater after he presented me with multiple options of how to continue. He helped me weigh out the pros and cons of just buying a new one versus just fixing the part. I did not feel taken advantage of at all (as I usually do when it comes to home/auto repairs). Between the customer service, the promptness, and the price-- you can say that I am satisfied. Definitely would go back to these guys for all of my future household problems!

We needed a new hot water heater. Service was fast, efficient and good rate. I would recommend Excalibur Plumbing to all my family and friends!

Serious issues with sewage! I had numerous plumbers do an overall ineffectual job until Daniel with AAA Auger showed up Saturday evening. He is very knowledgeable and had the water flowing quickly. He really did a great job and it was much cheaper than I expected. When you call them....ask for Daniel. Also, Whitney in the office was very professional. This is a good team!

This is my first and likely only review as I'm not the type to write reviews, but the service from JustUs Plumbing was so much better than anyone else, I felt like others should know about this company.  We had a small leak in our Navien tankless hot water heater...  Had another plumbing company take a look at it (for $260) where they determined a leaky heat exchanger.  Two days later, the leak started gushing out of our attic.  The original plumbing company offered to come out to replace the heat exchanger (which had now filled up the entire unit with water and shorted out the electronics) for another $260/hour at an estimated 3 hours of labor.  Of course I said no because at that cost I might as well put a down payment on a new unit and the process was not likely to work now that the whole unit was fried.  After going through several (at least 3) different plumbers and having been without hot water for over a week, I called JustUs plumbing.  Duane and his assistant came out to look at it and from the start I could tell they were willing to work with me and do whatever it takes to get the hot water flowing again.  They replaced the Heat Exchanger (at Navien's request) at a very reasonable rate compared to the other quotes I was getting.  When that didn't work, Navien sent out other parts one at a time, all to no avail.  It would have potentially cost thousands of dollars to have these parts installed, but Jarrod and Duane were amazing at working with me and not nickel-and-diming me to death with every attempt.  They put the customer (me, my wife and five kids without hot water for almost 2 weeks) first.  They went out of their way on the Saturday morning before Easter to work with their local Navien representative (who was also amazing) to bring an entire older unit out and start replacing parts until it worked.  They did this all at a very reasonable cost.  We had hot water that morning and I couldn't have been happier with the overall service.  JustUs Plumbing went way beyond what I expected.  I will be referring anyone I know to them and will continue using them.  If you are looking for a quality plumbing company who puts the customer first, I highly recommend JustUs Plumbing.

We had a disappointing experience with American Leak Detection.  It started off well when their tech came out to first look for the leak.  He was timely and professional, and by all accounts did his job properly.  He located our leak underneath a large stone walkway just a few feet outside of our front door.  They charged us $575 which we felt was fair and were thankful for the information.  

We then had some plumbers come out to get quotes on actually repairing the leak.  They were quite skeptical that there would be a pipe in that particular location and recommended we double check before proceeding with excavating underneath the walkway.  So, American Leak Detection came out again and located the leak in approximately the same spot.  They charged $350 for coming back out which we again thought was fair.  

We then hired a plumbing service to do the actual repair, part of which included $2000 for excavation.  They excavated underneath the walkway and found nothing.  No pipe.  No leak.  Just a bunch of rock and soil.  They did locate a leak about 20 ft away (not under the walkway) and repaired it.  

When I emailed American Leak Detection to let them know what had happened, their initial response was encouraging.  The employee that called seemed genuinely concerned about the issue and spoke glowingly of the owner and how much he cared about their customers.  They asked if they could come back out a third time and essentially do a post-mortem analysis, which we of course agreed to.  Afterward, they acknowledged that they should have located the leak in its actual location and not underneath the stone walkway.  They told us that their method is not foolproof, which was really more in the form of an excuse than an apology.  Also, we would have liked to have known that from the beginning instead of them standing behind their results when others were questioning it.  They offered a refund of the $575 we initially paid for them to come out, but said they needed to keep the other $350 to cover their costs.  We appreciated the offer, but there was no apology and no concern about the financial burden created for us by their mistakes.  

They eventually had a change of heart and agreed to refund all of the $925 we had paid them (for which we are grateful), but refused to help cover any amount of the $2000 we paid Steve's Plumbing to go looking for a leak that never existed.

The process of receiving a refund was drawn out over several weeks and mostly consisted of speaking with someone who was very defensive, said a lot of things about the situation that didn't make sense, and whose story changed several times.  She said we should have hired them to do the repair, but based on initial conversations and additional understanding provided by other plumbers, their reliance on their technology probably would have resulted in the actual leak being missed and a bunch of holes being made in our house to reroute our main line unnecessarily.

We can understand why the company wouldn't want to set a precedent of paying for plumbing services they didn't provide.  What we can't understand is how a company that claims to care so much about its customers can't even muster a passing sorry for the inconvenience when their mistakes prove to be very costly for those who hire them.  We would feel very differently about this situation if they had at least acknowledged and maybe even apologized for the $2000 we lost.  Instead, they chose to circle the wagons so fast they were rendered incapable of even the slightest bit of empathy, making it impossible to consider how the situation might actually be affecting one of their customers.  When we needed them to be the company they purport to be, they chose to be defensive and could not have cared less about out predicament.

So, based on our experience, I cannot in good conscience recommend that you hire this company (or at least this particular branch as they have multiple locations).  The 1 star review has nothing to do with the employees that came out or even the fact that their information was flawed.  Their technology isn't perfect and can't account for every single variable that might come up.   It has everything to do with how they chose to treat one of their customers when things didn't go according to plan.

Don't use them, they aren't honest. The are instructed to use certain nefarious tactics. First they will try to act chummy chummy to gain your trust. Then they will inspect your AC which involves damaging it in some way. Then they will gaslight you into hiring them. Beware!!

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.

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